Hotel - Hotel Mercure Paris CDG Airport & Convention
Mercure Hotel Mercure Hotel

Hotel Mercure Paris CDG Airport & Convention

3.5/5 1,106 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Public outdoor parking (Paying)
    • Bus/coach parking area (Paying)
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Air conditionning with individual remote
  • Languages spoken at the hotel
    • Spanish
    • French
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 4PM (Paying)
  • Gift shop/newspaper shop
  • Porter

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre
  • Solarium

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 18 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
  • Self service business centre
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Hotel location

Companies and event centres nearby

Company

ADP0.5 km / 0.31 mi DELPHI5 km / 3.11 mi LG GOLDSTAR5 km / 3.11 mi ROISSYPOLE1 km / 0.62 mi
CITE AIR FRANCE S1 km / 0.62 mi FEDERAL EXPRESS2 km / 1.24 mi POLICE DE L AIR0.5 km / 0.31 mi

Exhibition centre

VILLEPINTE10 km / 6.25 mi

Your meetings and events

The Convention space measuring 8611 sq. ft. (800 m²) comprises 10 rooms, perfect for your seminars and meetings. The BoardMeeting area offers panoramic views of the airport runways from the 9th floor.Our Event Manager and IT Solutions Manager are more than happy to offer advice and assistance.Our in-house experts - that is, the dedicated Event Manager and IT Solutions Manager - step up to provide advice and assistance from start to finish.

Hotel Mercure Paris CDG Airport & Convention Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
BERLIN 35 m2 2 m 0 0 13 0 0
BUENOS AIRES 36 m2 3 m 0 0 10 0 0
SINGAPOUR 48 m2 3 m 0 0 12 0 0
TOKYO 48 m2 3 m 0 0 12 0 0
Athens 50 m2 2 m 45 25 0 20 40
LISBONNE 50 m2 2 m 45 25 0 20 40
MADRID 50 m2 2 m 45 25 0 20 40
ROME 50 m2 2 m 45 25 0 20 40
BRUXELLES 60 m2 2 m 40 25 18 25 60
OSLO 60 m2 2 m 20 15 0 20 40
ITALIE ( ROME + MADRID ) 100 m2 2 m 90 50 0 40 80
PORTUGAL ( LISBON + ATHENS) 100 m2 2 m 90 50 0 40 80
LONDRES 1 105 m2 4 m 100 40 0 55 80
NEW YORK 105 m2 3 m 0 0 20 0 0
LONDRES 2 105 m2 4 m 100 40 0 55 80
HELSINKY 160 m2 2 m 0 0 0 0 110
PARIS 205 m2 3 m 100 30 35 45 80
LONDON ( LONDRES 1 + 2 ) 210 m2 4 m 210 55 0 125 160
    • Flipchart
    • Soundproof areas for greater confort
    • An extensive array of audio, video and projection equipment
    • Videoconferencing
    • Podium
    • Lectern
    • Day light
    • WIFI access
    • Overhead projector
    • High speed transmission line
    • Video equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Our large rooms and suites are fitted with high-quality facilities, triple-glazed soundproofing, WIFI, individual air conditioning and superior quality bedding, all to ensure your utmost comfort.

  • 345 rooms
  • 100% non-smoking hotel
  • 8 rooms for people with reduced mobility
  • 13 family rooms
  • 14 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Bouquet with TV Canal+ and Canalsat
    • TV Bouquet beIN Sports
    • Radio in room
    • WIFI in your room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Baby bed
    • Phone with 2 handsets in room
    • Air conditionning with individual remote
    • Telephone
    • High speed transmission line
    • RJ 45 outlet
    • Nespresso experience offered
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

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4.0/5 AccorHotels Rating 5,511 reviews

Our guest reviews for
Hotel Mercure Paris CDG Airport & Convention

100% genuine reviews from our guests

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tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 1,106 reviews
Jake Business - 12/09/2019 AccorHotels review
« Average »

Very average experience, shower was not running the water out properly, staff came knocking at the door insisting while I was during a professional video interview

Thesandmans Couples - 09/09/2019 AccorHotels review
« Nice room, shame about the service »

After staying at eighteen different hotels over 6 weeks travelling throughout Europe, we had not had a single problem until our very last night when we arrived at this hotel. So many problems checking in, from being told we had not paid, lucky I had our receipts, told could not upgrade room because we used Expedia, which we did not!, inability to provide a luggage trolley, and worst of all many problems with the carpark, including being told [rudely] we cannot park at the hotel and need to go to one of the adjoining hotels with our car! In the end a manager stepped in and gave us a park at no charge and apologised for all the unecessary problems we had. He showed us our room and we thought that was the end of it. Then we ordered room service. Food was excellent except I could not drink my soup with the weird almost flat small wooden paddle I was given. When we asked for a proper spoon we were refused and told this strange thing that held virtually no liquid was all they had, luckily we carry a few of our own cutlery items! Also when the meal arrived we were told rudely that we could not eat until we handed over 55 Euros cash. Another debate ensued, apparently no one checked our credit card on arrival, so we could not eat, as we did not have enough cash left to pay, and were told we could not pay on checkout, the first time in 40 years of travelling this has happened. He finally went and got a machine and we paid by card, this time the correct amount of 52E, must have been trying to add some extra for himself on top of the service charge, simply shocking rude service and meanwhile our meal was getting cold. [If I could attach a photo of the 'spoon' I would]. As for the room, it was very nice, had a fridge and coffee machine which we loved, was quite spacious and had really comfortable bedding. Unfortunately there was no glasses to have a drink, just flimsy plastic ones, and no china cups for the Nespresso machine, just some awful paper Maccas style cups, not good for a so called 'top room', and not at all eco friendly. Again luckily we carried our own. Sadly this experience left a bad taste in our mouths, and spoilt our last night, after a wonderful trip with no other problems.

Anonymous Business - 09/09/2019 AccorHotels review
« A very nice experience before heading back home »

got upgraded. Complementary breakfast/buffet water bottle in the room friendly staff

lenacombs77 Family - 09/09/2019 TripAdvisor review
« Good location for the airport, good facilities, good customer service »

I booked this hotel because they do Park, Stay & Fly and are in the vicinity of Charles De Gaulle airport … so very convenient for my teenage daughter and myself (mum) especially as we live in England and I can’t see where else I would park my car. The day before my stay, I received an email offering me to complete my checking online which I did. Whilst doing so, I was asked whether I wanted to upgrade free of charge to a superior room or even better, to a privilege room with nexpresso machine (yes please!), sleepers and dressing gown (Whoop Whoop from for the teenage daughter who wanted nothing else but to take full advantage of the swimming pool and pamper herself). To my surprise though, the upgrade was 50 euros CHEAPER. What more can we ask? I had, however, asked whether it was possible to have twin beds rather than a double bed. When we arrived in our room, we noticed it was no longer a privilege room. I phoned the reception and was told that was due to me asking for twin beds so instead we still had a superior room. I thanked the staff for trying to accommodate the twin beds but explained that I preferred a double bed if that got me a privilege room because nexpresso, drinks in the fridge, more space, sleepers and a bathrobe were worth me sharing a bed with my daughter. They immediately changed us again to a privilege room and … whilst we were enjoying the swimming pool, brought a spare single bed!! It was clear to the staff that it was a special time for us and I felt they did everything to make it such. Thank you to all the staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Madame, We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris CDG Airport & Convention. It's always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards Eric BOUF General Manager

Anonymous Solo - 08/09/2019 AccorHotels review

Incomplete directions for getting from CDG airport to hotel. Staff at desk were busy and distracted and not very helpful.

H. Solo - 08/09/2019 AccorHotels review

RAS Satisfaction totale

Alex Business - 06/09/2019 AccorHotels review
« Stylish hotel close to airport »

Stylish hotel close to airport

Hui L. Business - 06/09/2019 AccorHotels review

My room (101) was very noisy, it's directly adjacent to the shaft, whenever the lift moved, big noises aroused in the room. Not mentioning people dragging their luggage passing around. I had very important meeting the next day, but had barely slept at all during the whole night.

Fred D. Couples - 05/09/2019 AccorHotels review
« Suggestion: Improve access to bedside power points »

We really enjoyed the pool and quiet rooms. It would be great if you could make it easier for travelers to plug-in their mobile phones next to the bed. You could for example add a power board with international sockets that will accept mobile phone chargers from any country

Jjm Business - 04/09/2019 AccorHotels review
« Relaxed Airport Hotel »

Good experience. Everything worked.

Kevin J. Couples - 03/09/2019 AccorHotels review
« great location, good service, good facility »

great location, good service, good facility

Anonymous Couples - 03/09/2019 AccorHotels review

Stay was good but front drakes changed the price and availability of the room several time.

Damian Business - 02/09/2019 AccorHotels review
« Room double-booked but resolved very well »

When I went in my room I found someone else's case already there. On returning to reception, I was immediately allocated another room, with slight upgrade.

Anonymous Families - 01/09/2019 AccorHotels review
« Nice hotel, below average customer service »

Person at check in was condescending and provided very limited information. We only got one key to the room. He was very vague about the airport shuttle. We called to be woken up...and the morning call never came. The gentleman in the morning reluctantly showed us where the shuttle was and commented we should have done it earlier. This is very far from a four star hotel service.

Olayinka Families - 31/08/2019 AccorHotels review
« Excellent »

Fantastic hotel, very friendly and lovely staff. Housekeeping was brilliant, rooms were cleaned to a high standard daily. Pool was excellent, games area for the kids is fantastic. Breakfast buffet was lovely with different choices.Would definitely stay again and again.

Hogie Solo - 28/08/2019 AccorHotels review
« Overall, satisfactory room. Welcoming and gracious check-in. Comfortable, quiet, business-man room. »

Check-in Front Desk Clerk was very gracious. Found my reservation immediately. Room was quiet and comfortable, but bathroom lacked shower-cap for women. Restaurant experience was very disappointing. When I stayed at this hotel one year ago, I was able to have a pleasant, light dinner in the restaurant before going to bed. This year, I arrived soaking wet, having walked in the rain from the CDGVAL station to the hotel. I left my wet shoes in the room, changed into sandals and went directly to the restaurant to have some hot soup before bed. To my surprise I was told I could not eat in the restaurant unless I ate from the buffet for 16Euros or more. I was told that, if I wanted soup, I had to go to the noisy bar in the lobby, order there and eat there. Disappointed, I went to the bar and asked the young waiter for a menu. There was no soup on the menu. A very nice older waiter asked what I wanted. I told him I wanted soup but that there wasn't any on the menu. He told me not to worry. He went to the restaurant and got soup for me, to eat in the bar area. Really unpleasant, noisy, annoying experience. But, the 2 waiters were very nice. One bowl of soup was 9Euros. At 07:15 next morning, at check-out, a different, very nice front desk clerk was very confused about me being there. Couldn't find me in the hotel in his computer. Had to get help from a colleague. Finally found me in the computer, then said I was charged 68Euros for incidentals, like breakfast, on top of the room charge. I told him I did not have breakfast. I told him I owed only 9Euros for soup the night before. He had to get a Supervisor to do something else with his computer to get stuff straightened out. Took 30 minutes for this clerk to check me out of the hotel and assure me that the 68Euros would be taken off my credit card, minus the 9Euros. Then he joked about me doing things "The American way", which I found to be an unnecessary comment. He continued joking but I excused myself and told him I had a flight to catch in 2 hours and I ran out the door. I will definitely look into other hotels at CDG for my next trip there when I have to catch an early morning flight. Being unwelcome in the hotel restaurant on a very rainy night is unacceptable. Having the front desk clerk take 30 minutes to check me out in the morning is unacceptable. It appears that the Accor Group is trying to save money by cutting back on little incidentals, like shower caps in the bathroom, and at the same time squeeze money out of guests by requiring people to eat at a fixed-price buffet even if they only want a bowl of soup. While the room was satisfactory, the other experiences were negative enough to warrant exploring other hotels at CDG.

Anonymous Families - 26/08/2019 AccorHotels review
« Best Stay Ever »

We had an excellent time at the hotel. The stay exceeded our expectations.

Anonymous Couples - 22/08/2019 AccorHotels review

Super en prestation

Vusi Families - 21/08/2019 AccorHotels review
« Daughter's Teddy Bear »

Staff not very helpful, we forgot my son's Tedd Bear in our room, called and spoke to staff and they asked to ring after 30mins. After the 30mins rang again only to be told that we need to send an email which we had already send the previous night. Up to now no one has been in touch either on email or phone and we are on our last days in France. Very unprofessional staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Vusimbe Z., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris CDG Airport & Convention. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I have good news and Teddy Bear has been located and is now ready to return home to be with your son. Thank you again for sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Eric BOUF General Manager

G.m Families - 21/08/2019 AccorHotels review
« very good space and facilities. »

Overall good services. The suit was nice and clean. Unfortunalety, my breakfast was not given to me at 5 am, as requested the day before. I fill everything, but nobody came till 05h30.

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