Hotel - Hotel Grand Mercure São Paulo Ibirapuera
Grand Mercure Hotel Grand Mercure Hotel

Hotel Grand Mercure São Paulo Ibirapuera

4.0/5 1,452 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Private indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • Spanish
    • Portuguese
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Beauty salon
    • Hairdressing salon (Paying)
  • Porter

Leisure and activities

  • Swimming pool undergoing refurbishment
  • Fitness centre
  • Sauna
  • Outdoor tennis court

Catering

  • Breakfast
  • 3 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 14 meeting room(s)
  • Conventions hotel
  • Business center with support staff
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Company

ALCATEL9 km / 5.59 mi BEAR STERNS2 km / 1.24 mi COLGATE1.2 km / 0.75 mi DMB & SALLES0.5 km / 0.31 mi GENERAL ELETRIC3 km / 1.86 mi GOLDMAN SACHS2 km / 1.24 mi IBM2.3 km / 1.43 mi PICKER DO BRASIL0.6 km / 0.38 mi UBS2 km / 1.24 mi
BANK OF AMERICA1.5 km / 0.93 mi BNP PARIBAS3 km / 1.86 mi CREDIT SUISSE2 km / 1.24 mi FORD MOTORS16.5 km / 10.25 mi GENERAL MOTORS13.5 km / 8.39 mi HONDA0.5 km / 0.31 mi JP MORGAN2.5 km / 1.55 mi SCANIA13.5 km / 8.39 mi UNILEVER1.61 km / 1 mi

Congress centre

CENTRO DE CONVENCOES REBOUCAS10 km / 6.21 mi IMIGRANTES20 km / 12.43 mi PARQUE EXPOSICOES ANHEMBI12 km / 7.46 mi

Exhibition and convention centre

SÃO PAULO EXPO7.5 km / 4.66 mi

Your meetings and events

Hotel Grand Mercure São Paulo Ibirapuera Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
BAGATELLE 31 m2 2 m 0 12 0 0 0
BLOIS 33 m2 2 m 30 15 15 16 0
CHAMBORD 36 m2 2 m 30 15 15 16 0
L' ORANGERIE I 101 m2 2 m 90 30 30 60 50
L' ORANGERIE I + II 204 m2 2 m 200 45 45 140 150
L' ORANGERIE II 101 m2 2 m 90 30 30 60 50
LA CLOSERIE 22 m2 2 m 0 12 0 0 0
LES FEUILLANTINES 24 m2 2 m 0 12 0 0 0
LES LIANES 26 m2 2 m 0 12 0 0 0
MALMAISON 76 m2 2 m 70 20 20 30 50
VERSAILLES I 175 m2 4 m 200 40 40 110 140
VERSAILLES I + II 286 m2 4 m 350 50 50 210 250
VERSAILLES II 109 m2 4 m 100 35 35 60 80
FONTAINEBLEU 98 m2 3 m 90 30 30 60 80
    • Flipchart
    • Audio and video equipment
    • Videoconferencing
    • Lectern
    • Day light
    • Syndicate rooms
    • Video equipment
    • WIFI access
    • Airconditioned meeting room
    • High speed transmission line
    • Hotel connected to conv. centre
    • Slide projector
    • Conference hotel

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Elegant rooms offering cutting-edge technology to make your stay even more enjoyable. Stay connected with our broadband/Wi-Fi solutions and intelligent voicemail and fax software.

  • 215 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 12 connecting rooms
    • 220/240 V AC
    • Air conditioning
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Radio in room
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Telephone in bathroom
    • Telephone
    • High speed transmission line
    • RJ 11 outlet
    • RJ 45 outlet
    • Minibar
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars
4.5/5 AccorHotels Rating 5,230 reviews

Our guest reviews for Hotel Grand Mercure São Paulo Ibirapuera

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,452 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Mr E. Business - 02/12/2018 AccorHotels certified review
« Comfortable »

Room clean and accessible on services. Room service for one night took more than 40min to arrive. Morning breakfast is god in fruit, beverage and bread but probably more variant in prepared food.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Antonio E., We appreciate your comments regarding your stay at the Grand Mercure São Paulo Ibirapuera. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ana Maria Santos General Manager

Denise Business - 28/11/2018 AccorHotels certified review
« Light switchers not working and official receipt (Brazilian Nota Fiscal) never received. »

Light switchers were not working properly in my room. After unpacking and showering, I was ready to sleep when I noticed that lights could not be turned off. I tried all switchers with no result. There was a pair, one at each side of the bed, that would not work (when pressed, the lights blinked, but stayed on; I tried each switch at a time, and both resulted in blinking but not turning off). Calling the reception to ask for a technician, or changing rooms, would take more time out of my night sleep so I decided to resolve the issue by removing the card key from the card holder to get everything, including the lights, turned off. Thankfully, it was not a hot night, so I could sleep with the air-conditioner off. Additionally, at the check-out, I was promised to receive a official receipt (Brazilian Nota Fiscal) by email, but it has not yet arrived.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Denise O., Thank you for taking the time to tell us about your experience at the Grand Mercure São Paulo Ibirapuera. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the perceptions and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ana Maria Santos General Manager

Dr J. G. Solo - 24/11/2018 AccorHotels certified review
« I am getting used to it. »

This was my second stay here and I enjoyed it more because I knew what I was getting into. I had booked a junior suite which has great views of the park. I was surprised they did not offer me breakfast as a Platinum member and staying in their best room but I learned to survive on biscuits. They are very responsive to requests and I just called for the ice when I needed it. I like the location of the hotel, close to the park and museums in a very nice safe feeling neighborhood. There is an I heated pool, nice health club and tennis court,

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dr Jonathon G., We very much appreciate your comments regarding your stay at the Grand Mercure São Paulo Ibirapuera. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services and your suggestion about the breakfast. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ana Maria Santos General Manager

Spike 1. Business - 18/11/2018 AccorHotels certified review
« Always great to visit »

From the moment you arrive until the moment you leave you are made to feel welcome and nothing is too much trouble. Staff are all very friendly although the bar does seem to struggle a little when it gets busy.

Our hotel has responded to the review
Our hotel has responded to the review

Dear David B., We appreciate your comments regarding your stay at the Grand Mercure São Paulo Ibirapuera. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services at the bar. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ana Maria Santos General Manager

Alister M. Friends - 14/11/2018 AccorHotels certified review
« Wonderful ambience and service. »

The hotel was spotless, the staff were attentive and the facilities great.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alister Graham M., We appreciate your comments regarding your stay at the Grand Mercure São Paulo Ibirapuera. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ana Maria Santos General Manager

Michael H. Business - 07/11/2018 AccorHotels certified review
« Great place, feeling very welcome. »

Got some quick help from Andre, the night manager. Perfect service!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael H., We very much appreciate your comments regarding your stay at the Grand Mercure São Paulo Ibirapuera. It is always a pleasure to receive positive feedback. I will share your comments with André and our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ana Maria Santos General Manager

Matheus B. Couples - 02/11/2018 AccorHotels certified review
« Magnificent »

No words can describe this great experience. Its complicated, no matter what hotel, despite any people/guest comment, you only know how good is the hotel when you live the experience of being That welcome. The view is awesome, the employees, gastronomic, space, everything. Its hard to say what to improve and everything made you feel welcome, comfy. One thing that you can study is to put a Loccitane store/kiosk somewhere the hotel, cause after i try the products...it was love at the first...smell/sensation =] Anyway, thanks for the invite/experience. I have intentions to try the sofitel "experience" someday

Our hotel has responded to the review
Our hotel has responded to the review

Dear Matheus B., We are very thankful and proud to receive your great comments regarding your experiences at Grand Mercure São Paulo Ibirapuera. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ana Maria Santos General Manager

Ck Business - 01/11/2018 AccorHotels certified review
« Fantastic! »

The hotel is nice , rooms are spacious, and staff very courteous

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chaya K., We appreciate your comments regarding your stay at the Grand Mercure São Paulo Ibirapuera. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ana Maria Santos General Manager

Zee Business - 29/10/2018 AccorHotels certified review
« Mr Z. Ali Awan »

Need to improve check inn staff behaviour (especially girls who sat there). Secondly i was staying in 218 and the room was not sound proof. Soneone else was using washroom and i was hearing the water tank refuel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ali Awan Z., Thank you for taking the time to tell us about your experience at the Grand Mercure São Paulo Ibirapuera. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ana Maria Santos General Manager

Raquel Couples - 02/10/2018 AccorHotels certified review

great

Our hotel has responded to the review
Our hotel has responded to the review

Dear Raquel V., We appreciate your comments regarding your stay at the Grand Mercure São Paulo Ibirapuera. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ana Maria Santos General Manager

Anonymous Business - 01/10/2018 AccorHotels certified review

Temperature in room was inconsistent and could not get it to cool properly. Ants in the bathroom.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jeffrey P., Thank you for taking the time to tell us about your experience at the Grand Mercure São Paulo Ibirapuera. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ana Maria Santos General Manager

Adalberto R. S. Business - 24/09/2018 AccorHotels certified review
« It was perfect. »

It was very short experience, but I asked for a dinner in the room and everything was ok. I left the hotel early in the mornig.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Adalberto S., We appreciate your comments regarding your stay at the Grand Mercure São Paulo Ibirapuera. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ana Maria S. General Manager

Couples - 24/09/2018 TripAdvisor review
« Very good »

The hotel is great, friendly and very polite staff,The room is like home away from home.Breakfast is perfect with a huge variety.It is close to many places and right next door to Ibirapuera.15 min from Congonhas.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Acmfd, We very much appreciate your comments regarding your stay at the Grand Mercure São Paulo Ibirapuera. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Michael R. Business - 17/09/2018 AccorHotels certified review
« Recent stay »

Bedrooms were clean and tidy. Bed was very comfortable with a good shower and well appointed bathroom. Breakfast was good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael R., We appreciate your comments regarding your stay at the Grand Mercure São Paulo Ibirapuera. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ana Maria Santos General Manager

Liliane Friends - 17/09/2018 AccorHotels certified review
« Very Satisfied! »

The room was very comfortable and the breakfast was wonderful. Can't wait to go back.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Liliane M., We appreciate your comments regarding your stay at the Grand Mercure São Paulo Ibirapuera. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ana Maria Santos General Manager

Orlando G. Business - 15/09/2018 AccorHotels certified review
« Pleasant stay »

I had not stay at this property for several years, but the staff was very friendly all the time.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Orlando G., We appreciate your comments regarding your stay at the Grand Mercure São Paulo Ibirapuera. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ana Maria Santos General Manager

Elcio Q. Business - 14/09/2018 AccorHotels certified review
« SP on Business »

Excellent hotel, excellent food. I just need to have my receipts sent to my email.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Elcio Q., We appreciate your comments regarding your stay at the Grand Mercure São Paulo Ibirapuera. I requested to my financial department to send your invoices by e-mail. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ana Maria Santos General Manager

Rodolfo Business - 14/09/2018 AccorHotels certified review

Floor 2nsmells bad, room too cold, tv limited number of channels. Same food for breakfast every day

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rodolfo J M., Thank you for taking the time to tell us about your experience at the Grand Mercure São Paulo Ibirapuera. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns and suggestions, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ana Maria Santos General Manager

Prof. F. F. B. M. B. Business - 07/09/2018 AccorHotels certified review
« Prof. Fethi Bin Muhammad B. »

It was very comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Prof. Fethi Bin Muhammad B., We appreciate your comments regarding your stay at the Grand Mercure São Paulo Ibirapuera. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ana Maria Santos General Manager

Juan J. M. R. Business - 06/09/2018 AccorHotels certified review
« Dir Procurement »

Ok

Our hotel has responded to the review
Our hotel has responded to the review

Dear Juan Javier Montoya R., We appreciate your comments regarding your stay at the Grand Mercure São Paulo Ibirapuera. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ana Maria Santos General Manager

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