Hotel - Novotel Metz Centre
Novotel Hotel Novotel Hotel

Novotel Metz Centre Hotel

3.5/5 1,133 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Public indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
  • Pets allowed
  • Air conditioned
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • Spanish
    • French
    • Italian
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Dry cleaning / Ironing

Leisure and activities

  • Swimming pool
    • Outdoor heated pool (Paying)
    • Outdoor unheated pool
  • Fitness centre

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30-24:00
    • Opening hours : Week-end 7:00-24:00

Business services

  • 10 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Company

AGCO17 km / 10.56 mi CAISSE D'EPARGNE0.3 km / 0.19 mi DLSI2 km / 1.24 mi LABO LEHNING13.5 km / 8.39 mi MANOIR INDUSTRIE50 km / 31.07 mi POMPES GRUNDFOS47 km / 29.2 mi RENAULT - BATILLY30 km / 18.64 mi VIESSMANN40 km / 24.85 mi
BANQUE POPULAIRE0.9 km / 0.56 mi CREDIT MUTUEL0.4 km / 0.25 mi FRANCE TRANSFO11 km / 6.84 mi MANOIR BOUZONVILLE30 km / 18.64 mi POLE EMPLOI1.5 km / 0.93 mi PSA10 km / 6.21 mi THYSSEN KRUPP25 km / 15.53 mi

Congress centre

ARSENAL1 km / 0.63 mi

Exhibition centre

CENTRE DES CONGRÉS6 km / 3.73 mi

Your meetings and events

Meeting@Novotel: where meetings equal success. Whatever the type of meeting, better your odds of success with the Novotel networkOur years of experience have enabled us to develop a wealth of expertise when it comes to organizing meetings. See our catering brochure for our range of creative and delicious break-time options.All rooms are fully renovated and are equipped with a screen, video projector, free WIFI and air conditioning as well as mineral water, a note pad and pencil for each participant.

Novotel Metz Centre Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
TANNEURS 20 m2 2 m 12 6 8 8 0
VAUBAN 20 m2 2 m 12 6 8 8 0
VERLAINE 20 m2 2 m 12 6 8 8 0
THEODEBALD 30 m2 2 m 20 13 18 15 0
THEODEBERT 30 m2 2 m 20 13 18 15 0
THEODORIC 30 m2 2 m 20 13 18 15 0
FOCH 60 m2 2 m 50 18 20 30 40
JUIN 60 m2 2 m 50 18 20 30 40
LIAUTEY 60 m2 2 m 50 18 20 30 40
MARECHAUX 180 m2 0 m 0 0 0 0 0
    • Screen
    • Soundproof
    • Flipchart
    • Audio and video equipment
    • Indoor and Outdoor facilities
    • Meeting room
    • Office
    • Day light
    • WIFI access
    • Video equipment
    • Syndicate rooms
    • Overhead projector
    • Airconditioned meeting room
    • High speed transmission line
    • Fine Cuisine

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

With their contemporary and completely modular design, Novotel's spacious rooms are true living spaces and can be adapted to suit all requirementsThe Novotel Metz Centre offers spacious rooms which can easily accommodate a family of 4. Choose the Executive Room and enjoy the bathrobes, Nespresso coffee machine and free minibar.

  • 120 rooms
  • 98 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • 30 family rooms
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Remote control TV
    • Manual temperature control
    • Minibar
    • Coffee/tea making facilities
    • Bathtub
    • Toilets
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.1/5 AccorHotels Rating 3,631 reviews

Our guest reviews for
Novotel Metz Centre

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 1,133 reviews
Csaba Solo - 08/09/2019 AccorHotels review
« It is not Novotel »

The hotel needs a long overdue refurbishment, I have been better hotels under Ibis name which is a shame.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Csaba G., Thank you for taking the time to tell us about your experience at the Novotel Metz Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Pascal CHAUVEAU General Manager

Shane Families - 02/09/2019 AccorHotels review
« French hospitality.....???? »

Poor......Please see my review on TripAdvisor... kind regards. Shane and his family of six...

Our hotel has responded to the review
Our hotel has responded to the review

Dear shane m., Thank you for taking the time to tell us about your experience at the Novotel Metz Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Pascal CHAUVEAU General Manager

Anonymous Couples - 29/08/2019 AccorHotels review
« Convenient for short stay »

It served the purpose as we were only one night.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christine J., We very much appreciate your comments regarding your stay at the Novotel Metz Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pascal CHAUVEAU General Manager

L. Families - 29/08/2019 AccorHotels review
« centally placed. Poorly finished rooms »

Toilet seat kept sliding for a start. Parking area now clearly signposted.

Our hotel has responded to the review
Our hotel has responded to the review

Dear n l., We very much appreciate your comments regarding your stay at the Novotel Metz Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pascal CHAUVEAU General Manager

Renze Families - 25/08/2019 AccorHotels review
« Horrible expierence and disgusting rooms. »

The rooms where horrible ! the carpet was disgusting with dirt stains everywhere (I have pictures if you want). The bathroom was repulsive with mold between the tiles (also pictures available if you want). The arrival at the hotel to unload was inpossible because both days (arrival and departure) they allowed a hudge bus to be parked in front of the hotel which meant we were unable to drive to the hotel entrance and had to unpack in the car in the rain at the street. You should have these busses park elswhere once they offload there passengers. To be honest we booked two nights, but when I entered the hall of our rooms I immidiatly decided to cancel the second night. I have been travelling my whole live across the globe and worked and lived abroad, but this was the worst room ever. How can you have pride in your work if the maintenance and cleaning is so below standard. Finaly I have to say that the bfast was good (with the exception of the egg sation, this felt like a camp site). Feel free to contact me: Re…

Our hotel has responded to the review
Our hotel has responded to the review

Dear Renze V., Thank you for taking the time to tell us about your experience at the Novotel Metz Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Pascal CHAUVEAU General Manager

John C. Couples - 21/08/2019 AccorHotels review
« Excellent location for this comfortable hotel »

Our second visit, because we enjoyed the first so much. A great location near many bars and restaurants, also near Cathedral and river. Enjoyable late bar in hotel and an excellent breakfast to start the day!

Ted Couples - 19/08/2019 AccorHotels review
« Clean rooms »

tevreden

Our hotel has responded to the review
Our hotel has responded to the review

Geachte Ted E., Wij stellen uw opmerkingen over uw verblijf in Novotel Metz Centre erg op prijs. Het is altijd prettig om positieve reacties te mogen ontvangen. Uw opmerkingen zullen wij overbrengen aan ons team. Wij zijn ervan overtuigd, dat uw reactie ons personeel zal stimuleren om voortdurend te blijven streven naar een hoge kwaliteit van onze dienstverlening. Nogmaals bedankt voor het delen van uw ervaringen en wij hopen dat uw volgende bezoek even prettig zal verlopen als het vorige. Hoogachtend, Pascal CHAUVEAU General Manager

Sven Families - 18/08/2019 AccorHotels review
« Hotel needs urgent renovation »

The hotel is very old and in need of urgent renovation. It is not the up to the Novotel standard one would expect.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sven G., Thank you for taking the time to tell us about your experience at the Novotel Metz Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I am pleased to inform you that we have a room renovation program planned for next year. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Pascal CHAUVEAU General Manager

D L. Families - 18/08/2019 AccorHotels review
« Need better sevice »

The hotel is now so out of date, it needs servious revamp,but I guess It will become an ibis at some point. The location is very good so I guess it makes up for the old decor. The breakfast was so ridiculous. Served from 7am till 10am. We got there on a Saturday 9 am and there was almost nothing left. The place was totally understaffed and the staff that were there did not seem to realise that there was no croissants, bread, bacon, eggs scramble eggs,juice,pancakes and milk but there was coffee. When one asks the staff for a top up. You get told it will be 15 minutes. By 15 minutes there a long queue for every thing. So not a good way to start a holiday.

Our hotel has responded to the review
Our hotel has responded to the review

Dear david l., Thank you for taking the time to tell us about your experience at the Novotel Metz Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Pascal CHAUVEAU General Manager

Anonymous Families - 16/08/2019 AccorHotels review
« Comfortable stay, convenient underground parking, but common areas not properly cleaned, smelly bathroom drains, poor attention to guests »

First, the positive aspects: 1) Convenient location 2) Parking directly beneath the hotel 3) Comfortable room 4) Tasty buffet breakfast. 5) This hotel has a heated pool, and this may in fact be the lone pool in Metz. There are also tables set around the pool, so guests can opt to dine outside. There is a Foosball table in an area close to the pool. 6) There is a small library of children's books and a play area for kids, including a Kinect for adults and teenagers alike. 7) Welcome drinks were provided for all 3 of us. This is noteworthy as ibis hotels in France will often only give one welcome drink, and I often have to argue with the receptionist to provide at least 2 welcome drinks even when I checked in with my wife and daughter. 8) The air-conditioning was surprisingly cold and powerful. I often had to turn it off from time to time as it ended up becoming too cold, particularly as the vent was directed towards the bed. 9) A key card is not required for the air-conditioning and lights to function. Now for the negative aspects: 1) All the positive aspects described above are the reason why the hotel is classified as a 4-star hotel. The hotel, however, is very old, and is overdue for a renovation. The building and the Saint-Jacques mall are reminiscent of the 80s, and there doesn't seem to have been any major renovation since then, except for the flat-screen TVs and digital toys in the kids' area. 2) The hotel is poorly cleaned. It is apparent that the cleaning staff just do what they're told - to clean the rooms, change the sheets, etc. If the staff just looked up towards the ceiling in the corridor, or even by the door in the dining area leading to the pool, they would have seen obvious cobwebs. If you sit at the table by this door and face the wall, you cannot help but stare at the cobwebs. 3) There was an unpleasant smell of sewage wafting from the bathroom sink drain and even around the minibar/water kettle corner. I didn't want to bother requesting a room transfer as sewage issues are likely to affect most if not all rooms, with the same piping throughout the hotel. 4) The hotel is not responsive to emails. I sent three emails regarding my room preferences prior to my arrival, from as early as 3 days prior to the morning before my arrival, before I received an acknowledgement. I also pointed out in my booking and in my 3 emails that both my daughter and I would be celebrating our birthdays. I even mentioned my daughter's birthday upon check-in, but nothing was provided in the room, not even a card. This is poor attention to detail. I recall that the Novotel Suites in Malaga, Spain thoughtfully prepared a surprise for my wife's birthday, consisting of a small sweet treat and a foam Happy Birthday sign. I also noted that when I requested for coloring materials for my daughter, I was provided with a handy Novotel coloring kit. The hotel should provide this automatically upon check-in upon seeing that the guest has a child. This being said, however, the hotel did take my room preferences into account. 5) Despite being a 4-star hotel, Novotel insists on using the extremely cheap plastic glasses of its ibis sibling. These glasses are extremely brittle, such that the slightest pressure results in the glasses cracking. These are also dangerous to kids as the cups can crack and scratch their mouths and cheeks. Moreover, a water kettle is provided but no glass cups are provided for coffee or tea. I can't understand how guests are expected to drink hot drinks in these brittle plastic cups. I therefore always brought up cups and teaspoons to the room. Having seen these glass cups in the room, the cleaning staff should have at least replaced them with clean ones. Instead, I brought up glass cups to my room every day during our stay. The Novotel Suites in Malaga, Spain provided proper coffee/tea cups. 6) Access to hotel from parking garage. As noted above, there is a garage conveniently located directly beneath the hotel. Upon arriving, however, it is almost impossible to find the lift which goes directly to the hotel lobby. I sent numerous emails to ask about the lift, but was only told that any of the various lifts A, B, C and D can be taken to floor 0 which lead to a courtyard in front of the hotel. Inexplicably, however, there is no slope right in front of the hotel for luggage, so you will still have to navigate 2-3 steps, which is quite inconvenient when arriving with heavy luggage. After checking in, I then took the lift from the hotel lobby down to the parking, so I could then transfer my car to be as close as possible to the lift leading directly to the hotel lobby. This is the only way to avoid the steps in front of the hotel entrance. The hotel's lift is also very small and moves jarringly, such that you worry that you will get stuck at some point. Indeed, it was temporarily out of order in the evening of our first night, but fortunately it was running again the following morning. The other lifts are also quite small, and as these lifts service the mall, you will often have to wait for some time if you have a lot of luggage in order to get a vacant lift. Even knowing in advance that I had to go to "niveau jaune", and having gotten as precise instructions as possible from the hotel before arriving, the layout of the parking is very confusing, as you're presented with multiple routes after going through the security barrier. 7) The staff were generally not friendly. They are at best perfunctory in their dealings with guests. Receptionists and cleaning staff do not routinely greet guests. 8) The quality of the hotel's WIFI was very poor. I could not surf on my iPad and ended up using my mobile internet in order to browse sites and watch streaming videos. 9) The inclusion of a pool in the hotel, while welcome, appears to have been forced. There are no changing rooms by the pool. Guests have to awkwardly trudge back to their rooms in trunks/bathing suits wrapped with a towel in order to change and bathe. 10) The hotel does not bother updating the information posted in the room. I was advised that breakfast was until 10 a.m. every day, but the sign in the room (316) indicated breakfast till 9:30 a.m. on weekdays and 11 a.m. on weekends. This likely confuses many guests and leads a number of them to miss the breakfast they paid for. All in all, I would not recommend this hotel if there were an alternative hotel with the same comfort level, location, parking availability and price range. Overall my family and I had a comfortable stay but the hotel really needs to undergo a renovation and improve its management.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Raymond S., Thank you for taking the time to tell us about your experience at the Novotel Metz Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Pascal CHAUVEAU General Manager

Jim E. Families - 14/08/2019 AccorHotels review
« Comfortable but breakfast not as good as other Novotels »

Staff very helpful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jim E., We very much appreciate your comments regarding your stay at the Novotel Metz Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I noted your negative point about the quality of breakfast. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pascal CHAUVEAU General Manager

Anonymous Families - 13/08/2019 AccorHotels review

Location is good Roos basic Breakfast poor Lifts are extremely poor - nowhere else have I experienced such slow and unrelable lifts

Our hotel has responded to the review
Our hotel has responded to the review

Dear David R., Thank you for taking the time to tell us about your experience at the Novotel Metz Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Pascal CHAUVEAU General Manager

Thibault Couples - 11/08/2019 AccorHotels review

The swimming bool was booked for a private pool party. It would have been fair to advise it on the website or at the reservation as we choose this hotel specially for the swimming pool. We needed to ask 5 times to get the late check out (3PM) which is one of the advantages for the gold membership. We did not get any "attention personnalisée" regarding the fidelity program.

Lisa Couples - 04/08/2019 AccorHotels review
« Great! »

Delicious breakfast, nice room and bathroom, good size shower. Three blocks from the cathedral. Lots of restaurants and shops nearby. Reasonable and easy parking.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Frank E., We very much appreciate your comments regarding your stay at the Novotel Metz Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pascal CHAUVEAU General Manager

Tineke Couples - 25/07/2019 AccorHotels review
« No hospitality »

Wen we arrived, we had No Welcome feeling. The receptionist was not looping at us and only loonde her computer. When we left the hotel the same thing. A client before us had a complaint and she had No empathy. She ddidn’t even asked us we had a Good stay. We have reserved several Accorhotels in France durant our holiday in France (as a Accorhotels member) I hope it Will Go in a positive way.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marc H., Thank you for taking the time to tell us about your experience at the Novotel Metz Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Pascal CHAUVEAU General Manager

Couples - 25/07/2019 TripAdvisor review
« OK for a weekend »

Ok for a weekend trip, very friendly staff, room was ok, not too load. BUT And this is the reason because i can only say, "It's ok just for a weekend", I was thinking they were joking with me, as I saw the lavatory. I was searching for the adult one. The lavatory is for little children, so low that you have your head between your knees. A really small and low one. That's really a no go.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Customer, Thank you to share your staying on website tripadvisor. We hope to see you again and you will can used our warm swimming pool. Have a nice summer Sincerely Pascal CHAUVEAU General Manager

Xxxxxxxxxxxxxxx Business - 22/07/2019 AccorHotels review

The hall's of the hotel could be renovated ( floor)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Frank V., We very much appreciate your comments regarding your stay at the Novotel Metz Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pascal CHAUVEAU General Manager

Ba Business - 21/07/2019 AccorHotels review
« Nice hotel close to everything »

Nice location. Room was as expected

Our hotel has responded to the review
Our hotel has responded to the review

Dear Robert A., We very much appreciate your comments regarding your stay at the Novotel Metz Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pascal CHAUVEAU General Manager

Anonymous Couples - 19/07/2019 AccorHotels review
« The hotel experience »

The hotel was paid in leaving day and properly was withdrawn from bank account. But the deposit blocked in arriving day is still blocked in my account. I am angry about it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Miroslav T., Thank you for taking the time to tell us about your experience at the Novotel Metz Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Pascal CHAUVEAU General Manager

Zyx Families - 14/07/2019 AccorHotels review
« Economic »

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