Hotel - Mercure Florianopolis Centro Hotel
Mercure Hotel Mercure Hotel

Mercure Florianopolis Centro Hotel

3.5/5 996 reviews
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel does not have a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
See rates

Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Internet access via Fiber Optics
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • HERCILIO LUZ
  • Languages spoken at the hotel
    • English
    • Spanish
    • Portuguese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • Early Check in from 9AM (Paying)
    • Late check-out up to 3pm (Paying)
  • Dry cleaning / Ironing
  • Porter

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Bicycles rental  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 07:00-23:00
    • Opening hours : Week-end 07:00-23:00

Business services

  • 5 meeting room(s)
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Companies and event centres nearby

Company

LOCALIZA RENT A CAR1.8 km / 1.12 mi

Exhibition and convention centre

CENTRO DE CONVENCOES SUL2 km / 1.24 mi

Your meetings and events

Mercure Florianópolis Centro Hotel is ideal for all your events. In the heart of Florianópolis city, the hotel has 5 meeting rooms, fully equipped with daylight and a capacity for up to 200 people.Whether it's a small get together, a business meeting, a family event or a cocktail party, Mercure Florianópolis Centro will ensure that your event is a success!

Mercure Florianopolis Centro Hotel Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
Sala Gaia e Troia 55 m2 3 m 0 20 50 0 0
APOLO 29 m2 3 m 0 10 20 18 0
ATHENA 90 m2 3 m 0 30 90 40 0
TROIA 55 m2 3 m 0 20 60 30 0
ZEUS 120 m2 3 m 0 36 120 50 0
    • Flipchart
    • Audio and video equipment
    • Lectern
    • Day light
    • WIFI access
    • Slide projector
    • Syndicate rooms
    • Video equipment
    • Overhead projector
    • Airconditioned meeting room
    • High speed transmission line

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 73 rooms

Our restaurants and bars

See all our restaurants and bars
4.2/5 AccorHotels Rating 4,082 reviews

Our guest reviews for
Mercure Florianopolis Centro Hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 996 reviews
Victor Business - 29/04/2019 AccorHotels certified review
« It was OK. Could be better. »

The TV didn't wotk. One of the days I was trying to contact the restaurant with no success, spent almost 45 minutes to get in contact. I asked for a saladas that showed in the menu a list of ingredients but when it came, the ingredients were totally different. The reception had a good service, the guy at the desk was very kind.

Our hotel has responded to the review
Our hotel has responded to the review

Estimado Sr. Victor, Agradecemos ter-nos dedicado o seu tempo para nos escrever no seguimento da sua estada no Mercure Florianópolis Centro Hotel. Lamentamos que a prestação de serviço não tenha estado à altura das suas expectativas, pelo fato queira aceitar as nossas sinceras desculpas. Os hotéis Mercure desejam sempre prestar a melhor qualidade de serviço nas suas estadas; por consequente, a sua opinião é para nós fundamental. Asseguramos-lhe que serão tomadas as medidas necessárias com vista à melhoria da qualidade das prestações que nos referiu. Mais uma vez, agradecemos os seus comentários e esperamos reconquistar a sua confiança aquando de uma próxima estada. Na expectativa de o acolher brevemente, queira aceitar os nossos melhores cumprimentos. Atenciosamente, Luciana Miranda Coordenadora de Hospedagem

Luiza M. M. M. F. Business - 26/04/2019 AccorHotels certified review
« It was very good »

I spent one night only

Our hotel has responded to the review
Our hotel has responded to the review

Estimada Sra. Luiza, Agradecemos os seus comentários no seguimento da sua estada no Mercure Florianópolis Centro Hotel. Foi com prazer que recebemos as suas felicitações. A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diáriamente para lhe prestar um serviço irrepreensível. Na expectativa de a acolher de novo, queira aceitar os nossos melhores cumprimentos. Atenciosamente, Luciana Miranda Coordenadora de Hospedagem

Mark Y. Business - 26/04/2019 AccorHotels certified review
« Excellent »

I had an excellent stay at Mercure. The reception manager is very nice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mark Stephen Molano Y., We very much appreciate your comments regarding your stay at the Mercure Florianopolis Centro Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please, in your next stay, send me an email, so I already make the change to the apartment in high floor: h0… Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luciana Miranda Front Office Manager

M. S. Business - 16/04/2019 AccorHotels certified review
« Poor »

The facilities in the room were bad. Everything in a bad shape, also a little bit dirty.

Our hotel has responded to the review
Our hotel has responded to the review

Exmo Senhor(a) M., Agradecemos ter-nos dedicado o seu tempo para nos escrever no seguimento da sua estada no Mercure Florianópolis Centro Hotel. Lamentamos que a prestação de serviço não tenha estado à altura das suas expectativas, pelo fato queira aceitar as nossas sinceras desculpas. Os hotéis Mercure desejam sempre prestar a melhor qualidade de serviço nas suas estadas; por consequente, a sua opinião é para nós fundamental. Asseguramos-lhe que serão tomadas as medidas necessárias com vista à melhoria da qualidade das prestações que nos referiu. Mais uma vez, agradecemos os seus comentários e esperamos reconquistar a sua confiança aquando de uma próxima estada. Na expectativa de o acolher brevemente, queira aceitar os nossos melhores cumprimentos. Atenciosamente, Luciana Miranda Coordenadora de Hospedagem

Mark Y. Business - 17/02/2019 AccorHotels certified review
« Excellent Stay »

I had an excellent stay at the hotel. The Hotel Staff are very kind and friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mark, We very much appreciate your comments regarding your stay at the Mercure Florianopolis Centro Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luciana Miranda Front Office Manager

Franz B. Families - 23/01/2019 AccorHotels certified review
« Expected a bit more for the value »

The maior issues were - missing duvet - wardrobe door broken - missing bed table - dirty shower box floor ( still footprints from previous guests.. ) Enjoyed the breakfast with the options for expresso coffee and the comfortable bed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Franz Johann B., Thank you for taking the time to tell us about your experience at the Mercure Florianopolis Centro Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Leandro Jesus Hotel manager.

Nickely S. Families - 21/01/2019 AccorHotels certified review
« Florianopolis in Mercure »

Good localization and nice staff people . Easy to see that all hotel facilities must be update. Locks break, water is missing and breakfast could be better . Special attention to high dangerous Balcony

Alexandre Z. Business - 18/01/2019 AccorHotels certified review
« amazing »

I had the privilege to stay in the new room, and was wonderful!!!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alexandre Rodrigues Z. Da S., We very much appreciate your comments regarding your stay at the Mercure Florianopolis Centro Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luciana Miranda Front Desk Manager

Daniela Families - 29/12/2018 AccorHotels certified review
« Fantastic »

Sympathetic Staff for all

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms Daniela Francescutti Martins H., We very much appreciate your comments regarding your stay at the Mercure Florianopolis Centro Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Leandro Jesus Manager.

Marcio G. F. Solo - 25/12/2018 AccorHotels certified review
« Great location, clean, friendly staff »

I had just one problem. My only request before checking in was asking for non smoking. I was placed in the 9th floor. My neighbor was a heavy smoker. Nasty

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marcio Gianini F., We very much appreciate your comments regarding your stay at the Mercure Florianopolis Centro Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Sorry for the neighbor, the hotel is 100% not smoking, but, we can't avoid on the room. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Leandro Jesus Hotel Manager.

Vania C. G. Families - 29/11/2018 AccorHotels certified review
« Normal »

Normal

Our hotel has responded to the review
Our hotel has responded to the review

Dear Vania Cristina G., We very much appreciate your comments regarding your stay at the Mercure Florianopolis Centro Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Leandro Jesus Manager.

Luiz Friends - 20/11/2018 AccorHotels certified review
« Good structure, expensive breakfast, broken shower. »

The hotel was good in overall matters. The pool was nice, room service was quick... We missed a few kitchen supplies and our shower was broken.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Luiz Gustavo Agostinho Franco B., We very much appreciate your comments regarding your stay at the Mercure Florianopolis Centro Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Leandro Jesus Manager.

Erico C. Business - 08/11/2018 AccorHotels certified review
« Good »

Good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Erico De Paula C. N., We very much appreciate your comments regarding your stay at the Mercure Florianopolis Centro Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Leandro Jesus Gerente Geral.

Carlos G. Couples - 04/11/2018 AccorHotels certified review
« Good feeling staying at Mercure Center Florianopolis »

I felt like the hotel employees care about me.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Carlos G., We very much appreciate your comments regarding your stay at the Mercure Florianopolis Centro Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Leandro Jesus Hotel Manager.

Dr. N. H. N. D. R. Solo - 24/09/2018 AccorHotels certified review
« Eficiente »

Relaxante

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dr. Nilo Henrique Neves R., We very much appreciate your comments regarding your stay at the Mercure Florianopolis Centro Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Leandro Jesus Hotel Manager.

Alexandre D. S. P. Business - 23/07/2018 AccorHotels certified review

Positiva

Our hotel has responded to the review
Our hotel has responded to the review

Estimado Sr. Alexandre P., Obrigado por sua fidelidade e atenção dispensada. Apreciamos imensamente seus comentários referentes sua hospedagem no Mercure Florianópolis Centro. É sempre um prazer receber impressões positivas. Seus comentários serão compartilhados com nossas equipes. Tenho certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Agradecemos novamente por nos informar sobre sua experiência e esperamos que sua próxima visita seja tão agradável quanto a anterior. Sinceramente, Leandro Jesus Gerente Geral Mercure Florianópolis Centro.

Vera B. Families - 13/06/2018 AccorHotels certified review
« VERY GOOD »

MELHOREM O WI FI

Our hotel has responded to the review
Our hotel has responded to the review

Estimada Sra Vera, Apreciamos imensamente seus comentários referentes sua hospedagem no Mercure Florianópolis Centro. É sempre um prazer receber impressões positivas. Seus comentários serão compartilhados com nossas equipes. Tenho certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Recentemente fizemos uma nova rede wifi e up grade do link. Em breve um melhor serviço estará disponível neste quesito. Agradecemos novamente por nos informar sobre sua experiência e esperamos que sua próxima visita seja tão agradável quanto a anterior. Sinceramente, Leandro Jesus Gerente Geral Mercure Florianópolis Centro

Josiane Business - 30/05/2018 AccorHotels certified review
« Legal »

Legal

Our hotel has responded to the review
Our hotel has responded to the review

Prezada Josiane Ribeiro G., Agradecemos que tenha nos avaliado no seguimento da sua estada no Mercure Florianópolis Centro. Foi com prazer que recebemos seus elogios. Não deixaremos de partilhar os seus comentários com toda a equipe. A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diariamente para lhe prestar um serviço irrepreensível. Por favor, compartilhe sua experiência no Trip Advisor. Temos certeza de que outros clientes apreciarão seus comentários. Segue link direto: https://www.tripadvisor.com.br/Hotel_Review-g303576-d299378-Reviews-Mercure_Florianopolis_Centro-Florianopolis_State_of_Santa_Catarina.html Na expectativa de a acolher de novo, queira aceitar os nossos melhores cumprimentos. Leandro Jesus Gerente Geral Mercure Florianópolis Centro.

Gabriel G. Couples - 03/05/2018 AccorHotels certified review
« missing house keeping »

the sofa in the room 1001 was smelling musty for twice my bath towel wasn't replace for dry ones

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gabriel G., Thank you for taking the time to tell us about your experience at the Mercure Florianopolis Centro Hotel. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Leandro Jesus General Manager Mercure Florianópolis Centro

Rogério R. Business - 26/04/2018 AccorHotels certified review
« Very good, except restaurant »

It's always a good experience staying at a Mercure and this time was no exception. The hotel is nice, the room was very comfortable, clean and silent. The staff was friedly and professional. The only 'no' was the restaurant experience. Although there the waiters were also extremelly polite and prepared, the food is shockingly overpriced for the place. The food is only OK, and the portions of some dishes are ridiculous. An example was the filet mignon , madeira sauce - I had never seen such a small steak, in an overall poorly served and small dish, for 65 reais (the same price of a very good bacalhau dish at a nice Portuguese restaurante near the hotel, just to compare). That experience was so bad I consider not returning to this hotel in future trips to Florianópolis.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rogerio R., We very much appreciate your comments regarding your stay at the Mercure Florianopolis Centro Hotel. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. Sincerely, Leandro Jesus General Manager Mercure Florianópolis Centro.

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
Your loyalty is rewarded
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

See rates