Hotel - Mercure Hotel Koeln West
Mercure Hotel Mercure Hotel

Mercure Hotel Koeln West

3.5/5 802 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private outdoor parking (Paying)
    • Public outdoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed 10  EUR
  • Air conditioned
    • Air conditioning
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Italian
    • Polish
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Shoe shine machine

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Sauna
  • Golf  (Nearby)
    • Golf (Nearby)
    • Golf course 18 holes (Nearby)
  • Other sports activities
    • Jogging track
    • Karting facilities

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30-21:30
    • Opening hours : Week-end 07:00-21:30
  • Self-service catering
    • Snack & beverage machine (Paying)
    • Drink vending machine

Business services

  • 12 meeting room(s)
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Company

AXALTA0.8 km / 0.5 mi TOYOTA1 km / 0.63 mi
SPIES HECKER0.8 km / 0.5 mi

Exhibition centre

DUESSELDORF MESSE45 km / 27.96 mi KOELN MESSE13 km / 8.08 mi

Your meetings and events

The Mercure Köln West hotel has 11 meeting rooms with free WIFI, state-of-the-art technology and plenty of natural light. Even large events with up to 199 participants can be perfectly accommodated in our hotel, as well as private functions.conference rooms equipped with the latest technology, WIFI and plenty of natural light. Our hotel is not only ideal for private functions, but also the perfect setting for large events for up to 250 people. The rooms can partly be accessed by vehicles, so

Mercure Hotel Koeln West Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
BREAKOUTROOM 1 22 m2 2 m 0 0 10 0 0
BREAKOUTROOM 2 22 m2 2 m 0 0 10 0 0
BREAKOUTROOM 3 22 m2 2 m 0 0 10 0 0
HENRY FORD 45 m2 3 m 26 14 16 20 20
LOUIS RENAULT 45 m2 2 m 26 14 16 20 20
RUDOLF DIESEL 45 m2 2 m 26 14 16 20 20
CARL FRIEDRICH BENZ 82 m2 3 m 60 30 32 45 40
FERDINAND PORSCHE 82 m2 3 m 60 30 32 45 40
GOTTLIEB DAIMLER 82 m2 3 m 60 30 32 45 40
NICOLAUS AUGUST OTTO 82 m2 3 m 60 30 32 45 40
WALTER P. CHRYSLER 82 m2 3 m 60 30 32 45 40
OTTO + DAIMLER + BENZ + CHRYSLER 324 m2 2 m 199 0 0 180 171
    • Screen
    • Flipchart
    • Soundproof
    • TV with VCR
    • Meeting room
    • Video camera
    • Lectern
    • Day light
    • WIFI access
    • Overhead projector
    • Airconditioned meeting room
    • Syndicate rooms
    • Video equipment
    • High speed transmission line
    • Accommodation
    • Conference hotel

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 191 rooms

Our restaurants and bars

See all our restaurants and bars
4.3/5 AccorHotels Rating 5,209 reviews

Our guest reviews for
Mercure Hotel Koeln West

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 802 reviews
Graham Business - 03/06/2019 AccorHotels certified review
« Comfortable Hotel with frindly staff »

Overall my stay was comfortable. I only stayed 1 night, however I didn't have dinner or breakfast, only a few drinks at the Hotel bar. Helpful staff, clean and comfortable rooms.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Graham R., We very much appreciate your comments regarding your stay at the Mercure Hotel Koeln West. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Holger Hinnemann Front Office Manager / IHK certified Social Media Manager

Khg Business - 14/05/2019 AccorHotels certified review
« war alle gut »

super

Our hotel has responded to the review
Our hotel has responded to the review

Sehr geehrter Herr G., herzlichen Dank für Ihr positives Feedbaack. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen Holger Hinnemann Front Office Manager / IHK certified Social Media Manager

S. Families - 13/05/2019 AccorHotels certified review
« A proper stay without the extra's. »

The breakfast was good and had a broad offering. The room was quite small for 4 people and the beds were not very comfortable (hard). The room could be serviced better, the beds were not so nicely made and overall cleanliness was just ok, not great. Overall, the price vs quality is honest. You get more or less what you expect.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rogiest S., We very much appreciate your comments regarding your stay at the Mercure Hotel Koeln West. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Holger Hinnemann Front Office Manager / IHK certified Social Media Manager

Peter Solo - 12/05/2019 AccorHotels certified review
« Old tired hotel, good team »

Staff make up for this hotel which is otherwise lacking in everything. Far better mercure around, but the team here are wonderful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter F., We very much appreciate your comments regarding your stay at the Mercure Hotel Koeln West. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Holger Hinnemann Front Office Manager / IHK certified Social Media Manager

Mika Solo - 10/05/2019 AccorHotels certified review
« Super »

Alles Super!

Our hotel has responded to the review
Our hotel has responded to the review

Sehr geehrter Herr K., wir danken Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im Mercure Hotel Koeln West. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen Holger Hinnemann Front Office Manager / IHK certified Social Media Manager

Chris Couples - 07/05/2019 AccorHotels certified review
« Comfortable stay »

Very pleased with our stay. The room was warm and tasteful. The bed was large and very comfortable. The bathroom had a large bath which was a real delight. Nice amenities included. Clean. Friendly staff. Only niggle was the pillows, which were seemingly old and flat. I would have prefferd 2 per person.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chris S., thank you very much for your feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Holger Hinnemann Front Office Manager / IHK certified Social Media Manager

Anonymous Families - 04/05/2019 AccorHotels certified review

Gut

Our hotel has responded to the review
Our hotel has responded to the review

Sehr geehrte Frau K., vielen Dank für das Feedback zu Ihrem Aufenthalt. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen Holger Hinnemann Front Office Manager / IHK certified Social Media Manager

Business T. Business - 02/05/2019 AccorHotels certified review
« satisfied, expected more »

ok for a mercure, quite nice at a first sight, but some issues at a closer look

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tim B., Thank you for taking the time to tell us about your experience at the Mercure Hotel Koeln West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Holger Hinnemann Front Office Manager / IHK certified Social Media Manager

L. Couples - 30/04/2019 AccorHotels certified review
« Nice hotel »

Good service, clean room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jianhua L., We very much appreciate your comments regarding your stay at the Mercure Hotel Koeln West. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Holger Hinnemann Front Office Manager / IHK certified Social Media Manager

Ruth Business - 30/04/2019 AccorHotels certified review
« Friendly service, comfortable and functional rooms. »

The staff at this hotel are what really makes it a good hotel for me! Always friendly and willing to help. Food menu is good. Rooms are functional and always clean.

Our hotel has responded to the review
Our hotel has responded to the review

Hi Ruth, thank you so much for your great feedback. I will forward your warm words to our team. See you next time :) Sincerely, Holger Hinnemann Front Office Manager / IHK certified Social Media Manager

Per Couples - 27/04/2019 AccorHotels certified review
« Lovely stsy »

Booking in the app, easy and efficient. At arrival, a welcome and all is ready. Room is clean and proper, bed is very good, bathroom excellent. When you add that service and quality in bar/restaurant and reception is exceptional both in quality and friendliness and check-out next morning took all of three minutes and was totally free of any "obstacles", but with an added smile, the hotel deserves a "10". Very good quality tbroughout.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Per L., We very much appreciate your comments regarding your stay at the Mercure Hotel Koeln West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Holger Hinnemann Front Office Manager / IHK certified Social Media Manager

Shyam L. Families - 19/04/2019 AccorHotels certified review
« Good location and convenient hotel »

The hotel was conveniently located with good connection to city as well as shopping nearby The hotel was clean and staff were friendly . The rooms are average in size with small bathroom. The most disappointing aspect were the limited no of pillows and the quality . The A/C was not working well either . So couldn’t get much sleep. Breakfast spread was reasonable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Shyam L., We very much appreciate your comments regarding your stay at the Mercure Hotel Koeln West. Please rest assured that we adressed the problem with the aircon already and we also added a variety of pillows, which can be requested at the reception. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Holger Hinnemann Front Office Manager / IHK certified Social Media Manager

Andyb Business - 16/04/2019 AccorHotels certified review
« My Last stay »

This was my last stay for work related stay, after 7 years of using this Hotel as a second home from home. In all my frequent stays at this Hotel I could never fault the service that I recieved The staff were all way very helpfull and friendly the Hotel was always spotlessly clean I will miss my friendly welcome and smiles I don't think I will find a Hotel like this one again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrew B., thank you so much for your positive review. All the best for you and all the guys from Force India, too. See you soon Sincerely, Holger Hinnemann Front Office Manager / IHK certified Social Media Manager

Matthew H. Business - 13/04/2019 AccorHotels certified review
« Too much road noise »

Apart from a poor sleep due to road noise, every thing was good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Matthew H., Thank you for taking the time to tell us about your experience at the Mercure Hotel Koeln West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Holger Hinnemann Front Office Manager / IHK certified Social Media Manager

Paul V. Business - 08/04/2019 AccorHotels certified review
« Fantastic staff. I will really miss them when my company stops coming to Cologne »

As usual, very friendly staff. They make staying in this hotel a pleasure.

Our hotel has responded to the review
Our hotel has responded to the review

Hi Paul, thank you so much for your feedback. Our whole team is also very sad that you will not return to us anymore. It was a pleasure for us to accomodate you here and we all hope to welcome you back anytime soon. Sincerely, Holger Hinnemann Front Office Manager / IHK certified Social Media Manager

Anonymous Business - 03/04/2019 AccorHotels certified review
« Good as ever »

Overall a great time, the staff were very welcoming and the room and hotel clean. Please take the following as suggestions for improvement rather than criticism, as they are all minor: There was still building work ongoing resulting in loud noises during the day but generally quiet at night. Was in a room with a missing internal door resulting in noises from the hall getting in. Bathroom was clean and water always hot when required. Requested an extra towel which arrived promptly but was taken away the first time the room was cleaned. Breakfast has been improved and the baked beans were hot. The juice dispensers aren't brilliant however and takes an age to fill up the cup plus sometimes the toaster was busy (maybe consider a conveyor toaster?). The taste and variety of the food on offer was great.

Our hotel has responded to the review
Our hotel has responded to the review

Hi Laurence, thank you so much for your great feedback. I will make sure to forward your warm words to our team. I appreciate your detailed feedback regarding those aspects. It will be discussed in our weekly meeting on thursday. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Holger Hinnemann Front Office Manager / IHK certified Social Media Manager

Fmooijaart Business - 02/04/2019 AccorHotels certified review
« short and efficient stay! »

We only needed a place to sleep on our trip through Germany and this hotel lived up to its promise. Clean , quiet and efficient!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Johannes M., We very much appreciate your comments regarding your stay at the Mercure Hotel Koeln West. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Holger Hinnemann Front Office Manager / IHK certified Social Media Manager

Joey Families - 01/04/2019 AccorHotels certified review
« Weekendtrip »

Prima hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Geachte Joey H., Wij stellen uw opmerkingen over uw verblijf in Mercure Hotel Koeln West erg op prijs. Het is altijd prettig om positieve reacties te mogen ontvangen. Nogmaals bedankt voor het delen van uw ervaringen en wij hopen dat uw volgende bezoek even prettig zal verlopen als het vorige. Hoogachtend, Holger Hinnemann Front Office Manager / IHK certified Social Media Manager

Karim A. Business - 23/03/2019 AccorHotels certified review
« Professional »

Great hotel and excellent staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. A., We very much appreciate your comments regarding your stay at the Mercure Hotel Koeln West. We hope your next visit will be as pleasant as the previous one. Sincerely, Saskia Hiemstra

Asun Business - 21/03/2019 AccorHotels certified review
« ROOM TEMPERATURE - MATTRESS AGE »

As it is usual in many hotels, the full air-co is only possible in Summer. The issue is that the rooms are kept far too warm to be comfortable, and opening the window completely is not an option (it keeps on closing). The mattress needs to be changed already, it is so old that being a queen size bed, the bar in the middle can be felt (and suffered), and being used mostly for single stays (I guess) one side is noticeably worse than the other. This is a 4 star hotel, so I do not understand the delay in changing it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Maria Asuncion M., Thank you for taking the time to tell us about your experience at the Mercure Hotel Koeln West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Holger Hinnemann Front Office Manager / IHK certified Social Media Manager

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