Hotel - Mercure Hotel Frankfurt Airport
Mercure Hotel Mercure Hotel

Mercure Hotel Frankfurt Airport

3.5/5 1,367 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying

Leisure and activities

Catering

  • Breakfast

Business services

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Hotel location

Companies and event centres nearby

Exhibition centre

MESSE FRANKFURT18 km / 11.25 mi

Your meetings and events

Make the most of our excellent location close to Frankfurt Airport: As a CCH-certified hotel, the Mercure Hotel Frankfurt Airport guarantees you the highest levels of technology and service for your conferences,meetings and seminars. Our seven meeting rooms for up to 180 participants are air-conditioned and have free WIFI. An abundance of natural light lends the rooms a pleasant ambiance. You can count on our qualified staff for professional supportat any time: They will be happy to help you when planning, organizing and hosting your event, ensuring that everything runs perfectly.

Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
ESPERIA 40 m2 3 m 30 15 16 18 21
NORGE 40 m2 3 m 30 15 16 18 21
VIKTORIA LUISE 40 m2 3 m 30 15 16 18 21
DEUTSCHLAND 2 75 m2 3 m 70 25 29 35 40
GRAF ZEPPELIN 1 75 m2 3 m 70 25 29 35 40
DEUTSCHLAND 1 80 m2 3 m 80 30 31 40 42
GRAF ZEPPELIN 2 80 m2 3 m 80 30 31 40 42
DEUTSCHLAND I + DEUTSCHLAND II 155 m2 3 m 130 45 54 80 60
GRAF ZEPPELIN I+II 155 m2 3 m 130 45 54 80 60
GRAF ZEPPELIN II + DEUTSCHLAND I 160 m2 3 m 135 50 59 85 65
GRAF ZEPPELIN I - DEUTSCHLAND I 235 m2 3 m 180 0 0 120 90
GRAF ZEPPELIN II-DEUTSCHLAND II 235 m2 3 m 180 0 0 120 90
WITH MOST SPACE (2+4) 310 m2 3 m 180 30 153 70 163
    • Screen
    • Flipchart
    • Soundproof
    • Podium
    • Lectern
    • WIFI access
    • Slide projector
    • Video equipment
    • Syndicate rooms
    • Overhead projector
    • Airconditioned meeting room
    • Catering available
    • Simultaneous interpreting

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

At the 4-star Mercure Hotel Frankfurt Airport, you can choose from Standard and Privilege Rooms. Our Twin Rooms provide you with two separate beds and all the comfort of our Standard Rooms. All 150 rooms are air-conditioned and havefree WIFI. If you are planning to visit us with your family, we recommend our spacious Family Rooms, in which two children up to the age of 12 can stay free of charge. Your pet is also welcome at the hotel (for a charge of EUR 12 per night).

  • 150 rooms
  • 118 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • 10 family rooms
  • 4 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • RJ 45 outlet
    • Minibar
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

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4.3/5 AccorHotels Rating 64 reviews

Our guest reviews for
Mercure Hotel Frankfurt Airport

100% genuine reviews from our guests

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tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 1,367 reviews
Business - 10/11/2019 TripAdvisor review
« Bad »

Completely outdated room (bathroom, bed, chair, TV, ... all really old). Lots of stains on the carpet... not really clean And all this for an extremely high price... 370 EUR for 1 night !?! Not satisfied at all !

Business - 22/10/2019 TripAdvisor review
« pre flight 1 night stay »

Hotel is very convenient located to the airport. Only 10 mins or so by car.Check in was coz of pre-registration only a matter of 1 minute. Room was clean, quite big and quite. Wifi very fast. Restaurant and bar have very long openeing time so you get also a good late night dinner. Parking is free, room rate very competitive.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, many thanks for posting a lovely review of your recent and pleasant stay at our hotel. We are delighted about your praising words which we see as motivation for us. We can't wait to welcome you back again someday. Sincerely, Volker S. - Hotel Manager

Couples - 05/10/2019 TripAdvisor review
« Terrible beds »

This was the last hotel of our 30 days trip in Europe. 5 minutes from the airport was excellent. We stayed at this hotel 5 & 10 years ago and nothing changed and it starts showing its age. Service & restaurant were excellent and so was breakfast. The bed must have been the worse bed of our trip, felt like we were sleeping on the box. I was told that IBIS was a grade below Novotel and Mercure a grade above Novotel. The beds at Ibis and Novotel were excellent but this Mercure location needs to do something about their bed and need a good upgrade in their bathrooms, carpet. Size of rooms were good. We won't return unless their beds have been replaced like at Ibis & Novotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, thanks for taking the time to review. We are delighted about your praising words about our service, Restaurant as well as our varied breakfast. I apologize that our beds could not realize your expectations, specially that they are according to Accor Standard and high quality Hope to welcome you again and to get a second chance in the future. Sincerely, Volker S. - Hotel Manager

Family - 04/10/2019 TripAdvisor review
« Afordable hotel close to the airport »

There is a shuttle bus which was spot on time, runs every 30 minutes from just outside the main terminal, but not throughout the night. There is a 3 Euro charge but only from the hotel to the airport. The alternate is a taxi at around 25 Euros. The checkin was smooth and our room was ready. Large room and very clean. Bath was a bit weird with a shower curtain. Small bar fridge that actually worked. No much around the hotel, it seems to be an industrial area but the hotel does have a great bar and restaurant at reasonable prices. For an early morning flight, it's perfect.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, good to know that you overall enjoyed staying at our hotel. We are thankful for your positive rating and with our personalized service we would be happy to welcome you back. Best regards, Volker S.- Hotel Manager

Business - 30/09/2019 TripAdvisor review
« My Stay »

it was a 1 night stay as i was flying out of FRA Airport. it was comfortable and clean and the breakfast was standard German style. the lighting in the room is good and the air flow through the room . for me personally a few more English channels on the TV would help (news).

Our hotel has responded to the review
Our hotel has responded to the review

Dear "Kakir B", good to know that you overall enjoyed staying at our hotel. We are thankful for your positive rating and with our personalized service we would be happy to welcome you back. Please let us know which additional english channel you prefere. probably we can add this to the available 12 ones. Best regards, V. S. - Hotel Manager

Business - 29/09/2019 TripAdvisor review
« Great place to stay between flights »

Good bus service from / to airport. Comfortable rooms. Good dining and drinking. Rooms are relatively large for that price hotel. I have staying at this hotel for many years. In fact, i will be back on two trips between flights within the next two months.

Our hotel has responded to the review
Our hotel has responded to the review

Dear "johnfromburlington" many thanks for posting a lovely review of your recent and pleasant stay at our hotel. We are delighted about your praising words confirming your positive impressions and we can't wait to welcome you back again. Sincerely, V. S. - Hotel Manager

graemeh545 Couples - 28/09/2019 TripAdvisor review
« Overnight at airport hotel »

We were overnighting having flown from Nice and flying out in the morning to Hongkong. Stayed because of Accor membership. Easy to access by hotel bus. Dinner was good but hotel tired and rather in need of redecorating.

Our hotel has responded to the review
Our hotel has responded to the review

Dear "graemeh545" thanks for taking the time to review. We are happy that or easy shuttle to the airport and our gastronomy have met your expectations. We are aware that due to age, the hotel is not comparable to the newly built competitors. A planning for changes is ongoing. Hope to welcome you again, yours V. S. – Hotel Manager

Flo W Business - 21/08/2019 TripAdvisor review
« Typically airport hotel - No go reception »

Unfortunately I have to admit that the stay was not very nice at Mercure Airpot hotel. The reception from the night receptionist was kind of rude and dry, member benefits and status have not been honored at all. Last but not least the elevator of the hotel has been defective for a while already - huge construction area. This was not mentioned during the booking process at all. I arrived there with my wife and baby at 1:30 in the morning after a full day trip with 4 bags and a baby trolley - nobody was even interested in assisting us with the bags and the trolley since the elevator was out of order. even after I mentioned that this is not acceptable for us and i would have to go up and down a couple of times with the baby, the night concierge reverted to me that it would only be one level and send me back to the stairs again - no go! Room was kind of clean but typically run down and old - if you wanted so - as to be expected from a middle class airport hotel. Shuttle to the airport is at charge for 3 euros / person - in exchcange you get a shady paper tear off from a supermarket numbered tricker roll - not very professional at all. For us it s clear - not again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear "Flo W", thanks for taking the time to review. I apologize that we could not realize your expectations. Also regarding for the inconvenience regarding the lift. We will discuss this with the relevant colleagues especially since we had a separate luggage service during the impairmet of our lift. As much as I would like to, I can not undo your experience unfortunately. Hope to welcome you again and to get a second chance in the future. Sincerely, Volker S. - Hotel Manager

Business - 14/08/2019 TripAdvisor review
« a handy hotel for the airport »

The Mercure Hotel Frankfurt airport is a good quality hotel located near to Frankfurt airport. The rooms are clean and well equipped. I stayed in a Privilage room which included bath robes and slippers. there was also a free minibar and coffee machine included in the room rate. Also available was a discounted dinner rate. All staff encountered were friendly and helpful. I had one issue - of my own making - I left behind a phone charger and adaptor - I contacted the hotel about it and they reported that it had been found and asked for my credit card details in order to return it. I asked for the approimate cost of postage to which they never replied. I assume it was probably cheaper t obuy an new one, but a response with prices would have been nice so I could have made the decision myself.

Our hotel has responded to the review
Our hotel has responded to the review

Dear "Bryan G", thanks a lot for posting a lovely review of your recent stay at our hotel. We are happy that you had a pleasant time with us. Special the positive feedback about our friendly and helpful staff makes me happy. Feedback, as yours, shows us that we are on the right way. Your comment regarding the your charger will be discussed as well. Please visit us again someday and enjoy another comfortable abidance in warm atmosphere. Best wishes, Volker S. - Hotel Manager

Hans V. Couples - 30/07/2019 Confirmed reviews AccorHotels
« Parking the car for the holiday and relax beforeflight in Kelsterbach Mercure »

We relaxed in the bar had a great meal and good sleep and then the shuttlebus brought us punctual to the airport. Our stay in Mercure was wonderful again specially thanks to the people from the frontdesk who helped in anyway so as to establish an internerconnection

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hans v., we very much appreciate your comments regarding your stay at our Hotel. It is always a pleasure to receive positive feedback. We are happy that you had a relaxing and wonderful time in our hotel. I will share your comments, specialy the nice feedback for the collegues of our frontdesk, with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Volker Schmitz - Hotel Manager

Business - 23/07/2019 TripAdvisor review
« Comfortable and smooth »

Nice hotel, quiet room, good breakfast, easy checkin and checkout, quality lunch and meeting support services with high standards. Savory coffee and amenities for the coffee breaks. A place to return.

Our hotel has responded to the review
Our hotel has responded to the review

Dear "Alfredo S", many thanks for posting a lovely review of your recent stay at our hotel. We are happy that your positive experiences in the room, our gastronomy, as well as in our conference area will make us "a place to return". We can't wait to welcome you back again someday. Sincerely, Volker S. – Hotel Manager

Business - 20/07/2019 TripAdvisor review
« Worst Accor Hotel I stayed »

Everything is in the title. There are so many things that were bad during my stay that even don't know where to start from. - The welcome was cold and not good at all. Every client needs to be treated with respect and with a smile and especially Accor members. No welcome drink for silver members in that hotel apparently. - The room was so bad, noisy arircon, dirty carpet, dirty bed with really suspect stains, dirty shower curtain and that cold cigarette smell. Awful. - I called for an iron and table, they coldly ask me to pick it up at the reception because they were busy, which I did. Once there, they told me the iron room was on the 4th floor. So I asked why did you ask me to come down then? They start laughing. So unprofessional. Never seen an hotel like that and I stay 10 nights a month in Accor hotels. All the above with the price of a real Mercure hotel more than 100 Euros for a standard room without breakfast. That Hotel is a joke I never complain but I will never stay there again even if it was free. I am glad I didn't bring my wife.

Our hotel has responded to the review
Our hotel has responded to the review

Dear lod885, Thank you for taking the time to tell us about your experience at the Mercure Hotel Frankfurt Airport. I am sorry that your experience did not meet your expectations, allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences, together with the housekeeping manager we will personally discuss this with our team. I would like to reiterate our commitment to high quality standards and I don´t want to beautify or justify our mistake but apologize from the inconveniences and disappointments that you have experienced. We appreciate you sharing your concerns and it is our hope that you will give us the opportunity to prove our service in the near future. Sincerely, Agustin, jr. Imperial Bergamo

Couples - 23/06/2019 TripAdvisor review
« Great hotel for an airport »

They did everything right at the Mercure. Speedy check in, air conditioning turned on in room and comfortable bed. Only negative was difficulty getting In and out of shower. Breakfast was very good and hostess very pleasant.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, many thanks for posting a lovely review of your recent stay at our hotel. We are delighted about your praising words confirming your positive impressions. It´s a motivation for us and we can't wait to welcome you back again someday. Sincerely, your team from Mercure Hotel Frankfurt Airport, Volker S. - Hotel Manager

Solo travel - 12/06/2019 TripAdvisor review
« Well priced hotel not far from the airport »

Hotel was reached using a shuttle bus from the airport. Transfer was about 15 mins. You do not pay when travelling from airport, but you do pay for the return to the airport. Room was fine for a short stay with additional benefit of swimming pool and sauna etc. Did not use the restaurant but others seemed to enjoy. I would stay here again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, thanks a lot for posting a kind review of your recent stay at our hotel. We are happy that you had a pleasant time with us. Please visit us again someday and enjoy another comfortable abidance and additional our gastronomy. Best wishes, Volker S. - Hotel Manager

Solo travel - 28/05/2019 TripAdvisor review
« Very good value for the money paid »

The room is sufficiently big in a quiet surrounding. Very clean. The shuttle bus is a bit messy because of the many guests from 3 hotels that use it. Charging 3 Euros for the return trip to the airport could be waived. Very relaxing pool and excellent sauna. Excellent price-quality ratio. I definitely recommend it if you need to stay close to FRA airport.

Our hotel has responded to the review
Our hotel has responded to the review

Dear "Inspire26336560790", many thanks for our great review. We are happy about your price-quality ratio and the positve feedback regarding our rooms and location as well as our pool and sauna area. We are sorry that we can nnot include the shuttle charge in the room rate, because not al guest are using it. Our fee is quite cheaper than using public transportation or the rates of our competitors. We hope to welcome you back soon. Best regards, V.S. - Hotel Manager

Business - 22/05/2019 TripAdvisor review
« Nice hotel close to airport »

The hotel is situated close to Frankfurt airport, but we cannot hear the planes. The rooms are large and the furnitures are nice. One small problem: but the walls are a bit thin when the neighbour room puts TV very loud. The restaurant is nice, with good dishes and wonderful wines! There is a large choice for breakfast, with quality products.

Our hotel has responded to the review
Our hotel has responded to the review

Dear "valentinc882", thanks a lot for posting a kind review. We are happy that you could enjoy our varied breakfast, the restaurant and our wine selection. Please visit us again someday to enjoy our hotel with a quiter neighbour. Best wishes, V. S. - Hotel Manager

Solo travel - 26/04/2019 TripAdvisor review
« Airport Hotel. »

Very average, hopeless transport arrangements. The hotel is 20 minutes from the airport and in the middle of an industrial estate. You don't even get tea or coffee making facilities . I used the hotel as I had early flight. I wouldn't stay again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, thanks for taking the time to review. I apologize that we could not realize your expectations. Our shuttle is driving during the business hours (starting from 5 a.m.) each 35 minutes from and to the airport. Hope to welcome you again and to get a second chance in the future. Sincerely, V. Schmitz - Hotel Manager

Business - 15/04/2019 TripAdvisor review
« Just a basic airport hotel... very basic »

What a difference compared to other Mercure hotels! Building and common rooms aren't really nice, not to say ugly. Location is not that convenient if you want to drive to the airport. Service is so-so - not really welcoming (front desk, bar). Breakfast is simply awful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear "Jean-Christrophe74", thanks for taking the time to review. I apologize that our style could not realize your expectations. Our shuttle runs to the airport (3km) each 35 minutes. Please let us know, what you missed at our varied breakfast buffet. Best regards, V.Schmitz - Hotel Manager

Business - 13/04/2019 TripAdvisor review
« Rooms are old »

Rooms are run-down. Shuttle bus from airport is free and to airport cost you EUR 3,00. The shuttle bus goes 3 hotels and the ride will be 20-30mins Long. Service at the front desk was barely acceptable. They don’t value Accor members...

Our hotel has responded to the review
Our hotel has responded to the review

Dear "Companion26459418428" thank you for taking time to review.I apologize that we could not realize your expectations. I will go in touch to the front office manager, regarding our comment about the front desk service. Based on availability, Accor members receive special amenities. Unfortunately this depends on the occupancy. Hope to welcome you again and to get a second chance in the future. Sincerely, V. Schmitz - Hotel Manager

Solo travel - 07/04/2019 TripAdvisor review
« Haven't had a bad stay at a Mecure Hotel before........ »

.......and you won't here. Great place to chill and sleep, restaurant makes a mean double bacon burger as well!! I had the breakfast included as well, as per all Mecure Hotels, was awesome - cant go past the bacon and muesli :-) Alles war Tu meke!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear "Roving57875637620", many thanks for your kind review and nice comments regarding your last stay. We are happy that you had a pleasant time with us and especially in our restaurant. We hope to welcome your again for another relaxing stay. Sincerely, V. Schmitz - Hotel Manager

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