Hotel - Novotel Lyon Gerland Musée des Confluences
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Novotel Lyon Gerland Musée des Confluences Hotel

4.0/5 1,096 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Best price guarantee How it works?
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Services in the hotel and nearby

Check-in from 16h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
    • Internet access via Fiber Optics
  • Parking
    • Private indoor parking (Paying)
    • Bus/coach parking area (Nearby)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed 8.5  EUR
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Dry cleaning / Ironing

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Babysitting on request
  • Other sports activities
    • Bicycles rental (Paying)
    • Table tennis (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Opening hours : Week 0600:-24:00
    • Opening hours : Week-end 0600:-24:00

Business services

  • 15 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Companies and event centres nearby

Company

ARROW GENERIQUE0.3 km / 0.19 mi BOIRON8 km / 4.97 mi COLAS0.2 km / 0.12 mi GENZYME2 km / 1.24 mi LE PROGRES1.5 km / 0.93 mi MERIAL0.7 km / 0.43 mi QUARTIER SCIENTIFIQUE DE GERLAND0.1 km / 0.06 mi SANOFI0.1 km / 0.06 mi TECHNIP0.5 km / 0.31 mi TOTAL14 km / 8.7 mi ZONE DU CONFLUENT1.5 km / 0.93 mi
AVENTIS PASTEUR0.1 km / 0.06 mi CIAPEM3 km / 1.88 mi ENS0.3 km / 0.19 mi LAFARGE2 km / 1.24 mi MACIF1 km / 0.62 mi METALOR5 km / 3.11 mi RHODIA - SOLVAY10 km / 6.21 mi SNC LAVALIN0.3 km / 0.19 mi TNT0.1 km / 0.06 mi ZA DE L'ARTILLERIE1.5 km / 0.93 mi

Congress centre

HALLE TONY GARNIER0.1 km / 0.06 mi

Exhibition and convention centre

EUREXPO13 km / 8.08 mi PALAIS DES CONGRÈS7 km / 4.35 mi

Exhibition centre

HALLE TONY GARNIER0.1 km / 0.06 mi

Your meetings and events

Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can optimize the chances of its success by benefiting from the Novotel networkOur years of experience have let us build a great expertise in meetings organization.Ideal for your seminars of up to 220 people, the 16 rooms, renovated in 2017, are modular, high tech and brightly lit. Discover the N'Loft, an atypical meeting space perfect for discussions, creativity and team cohesion.

Novotel Lyon Gerland Musée des Confluences Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
SAS 18 m2 2 m 0 0 5 0 0
STUDIO 1 21 m2 2 m 14 8 8 8 0
LAB 1 OU LAB 2 23 m2 2 m 15 12 10 10 0
LAB 5 OU LAB 6 23 m2 2 m 15 12 10 10 0
LAB 3 OU LAB 4 23 m2 2 m 15 12 10 10 0
VERANDA 25 m2 2 m 0 0 14 0 0
STUDIO 2 30 m2 2 m 20 12 15 12 15
N'LAB 33 m2 2 m 19 16 16 16 0
FACTORY A 95 m2 3 m 70 32 32 50 50
FACTORY BC 95 m2 3 m 75 32 42 42 50
FACTORY D 95 m2 3 m 70 32 32 50 50
N'LOFT 100 m2 2 m 50 25 30 40 40
FACTORY AB OU CD 147 m2 3 m 120 50 70 80 70
FACTORY ABC OU BCD 190 m2 3 m 150 65 60 100 100
FACTORY ABCD 285 m2 3 m 200 100 100 150 150
    • Screen
    • Flipchart
    • Meeting room
    • Video camera
    • Videoconferencing
    • Audio and video equipment
    • Podium
    • Lectern
    • Day light
    • WIFI access
    • Syndicate rooms
    • Overhead projector
    • Airconditioned meeting room
    • High speed transmission line
    • Video equipment
    • Simultaneous interpreting

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 186 rooms

Our restaurants and bars

See all our restaurants and bars
4.3/5 AccorHotels Rating 6,651 reviews

Our guest reviews for
Novotel Lyon Gerland Musée des Confluences

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,096 reviews
No Business - 10/06/2019 AccorHotels certified review
« Everything fine but some of the staff were rude »

The room was pretty clean, the safe broke on 2 occasions (it stopped locking despite the door being properly pushed closed). Some of the staff were really helpful; one helped me book a restaurant as I could not speak French, but there was another evening when several members of staff were quite rude to me as they had made a taxi booking for me but for the wrong number of people; as it wasn't possible to get another taxi to arrive in time to take the extra people, the reception staff told me "it's not possible", dismissed me, ignored me and refused to help me further. We ended up getting an Uber instead because the reception staff were so unwilling to help. It also meant we couldn't trust that the hotel staff would successfully book a taxi for us in future. What if we had been on our way to the airport and had missed our flight because the hotel staff were rude?! As I was staying for business reasons, I required an invoice with the correct company name and address on it in order to claim expenses. Upon checking out, I was told that I should have given the address at check in (even though no one asked or told me this at check in, and it was obvious I was there for business reasons) and that it was difficult to change. The man at reception was able to change the address, but it was still incorrect. Whilst myself and several of my colleagues were checking out at the same time, the man at reception started being rude about us in French to his colleague - but we could understand what he was saying. I might advise that you ask for an invoice address/customer address on check in, rather than trying to get guests to do the fast check out. Fast check out poses problems for business customers. At the very least, having your reception staff being a bit more understanding would have helped.

Our hotel has responded to the review
Our hotel has responded to the review

Dear customer, Thank you for taking the time to tell us about your experience at the Novotel Lyon Gerland Musée des Confluences. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nathalie.C Responsable Qualité Novotel Lyon Gerland Musée des Confluences

Anonymous Business - 09/06/2019 AccorHotels certified review

I found your reception staff unhelpful on the two of the three occasions i had interacted with them. We requested they book a taxi for a group of us. On arrival for our taxi it was discovered that the wrong number of passengers had been communicated from reception to the taxi company (we had asked correctly). Reception dealt with this is a confrontational manner and were visibly angry with us, depite the error clearly being on their part. There was no attempt to apologise for the error, only exasperation and anger from the reception staff. The second was at check out; when asking for the invoice address to be added (this is a company policy for us and is never an issue for other hotels) they were clearly annoyed at the request and talked about us in an unprofessional manner in our presence (we understand French and found this very rude).

Our hotel has responded to the review
Our hotel has responded to the review

Dear Victoria M., Thank you for taking the time to tell us about your experience at the Novotel Lyon Gerland Musée des Confluences. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nathalie.C Responsable Qualité Novotel Lyon Gerland Musée des Confluences

Lorraine Couples - 03/06/2019 AccorHotels certified review
« Faultless »

Really enjoyed our stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear customer, We very much appreciate your comments regarding your stay at the Novotel Lyon Gerland Musée des Confluences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nathalie.C Responsable Qualité Novotel Lyon Gerland Musée des Confluences

Anonymous Friends - 26/05/2019 AccorHotels certified review

RAS

Our hotel has responded to the review
Our hotel has responded to the review

Très chère cliente, Je vous remercie d'avoir exprimé votre satisfaction concernant les services de notre hôtel. Je transmettrai votre retour aux équipes, qui travaillent au quotidien à satisfaire notre clientèle. Au plaisir de vous accueillir de nouveau dans notre établissement, Nathalie.C Responsable Qualité Novotel Lyon Gerland Musée des Confluences

Anonymous Business - 26/05/2019 AccorHotels certified review
« Great facilities and friendly staff »

Loved the fun things to do in the reception area... Made it different from other hotels. Kids toys and table football were great ideas.

Our hotel has responded to the review
Our hotel has responded to the review

Dear customer, We very much appreciate your comments regarding your stay at the Novotel Lyon Gerland Musée des Confluences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nathalie.C Responsable Qualité Novotel Lyon Gerland Musée des Confluences

P. Business - 21/05/2019 AccorHotels certified review
« Staying in Lyon »

related to the cost, I found the room not really comfortable for business: desk, plugs (220V), etc...

Our hotel has responded to the review
Our hotel has responded to the review

Dear customer, We very much appreciate your comments regarding your stay at the Novotel Lyon Gerland Musée des Confluences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Sincerely, Nathalie.C Responsable Qualité Novotel Lyon Gerland Musée des Confluences

Anonymous Business - 20/05/2019 AccorHotels certified review
« Great night staying feels like home. »

This was my second visit to the same hotel in Lyon. Though I did not have much interactions with the staff, apart from the brief process of checking in and out, I certainly had everything I required during my staying. The room is very clean and the bed is superb.

Our hotel has responded to the review
Our hotel has responded to the review

Dear customer, We very much appreciate your comments regarding your stay at the Novotel Lyon Gerland Musée des Confluences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nathalie.C Responsable Qualité Novotel Lyon Gerland Musée des Confluences

Anonymous Business - 16/05/2019 AccorHotels certified review

This is my second time organizing an event with the hotel, and everything went very smoothly. Staff very helpful and present when needed and the facilities are modern and easy to use. Location is ideal as it is close to train stations, tram lines, and the highway for airport transfers.

Our hotel has responded to the review
Our hotel has responded to the review

Dear customer, It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nathalie.C Responsable Qualité Novotel Lyon Gerland Musée des Confluences

Patrizia O. Business - 06/05/2019 AccorHotels certified review
« Standardised room »

Things were as expected. One comment only: heating was set too high and no option to start the air conditioning since it is not yet the season. Option to open the window, but then quite some noise from the busy cross-roads. Please consider setting the heating temperature in the rooms 2 C less.

Our hotel has responded to the review
Our hotel has responded to the review

Dear customer, We very much appreciate your comments regarding your stay at the Novotel Lyon Gerland Musée des Confluences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, Sincerely, Nathalie.C Responsable Qualité Novotel Lyon Gerland Musée des Confluences

Dr R. A. Business - 04/05/2019 AccorHotels certified review
« Uneventful and pleasant stay »

Uneventful and pleasant stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Lyon Gerland Musée des Confluences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nathalie.C Responsable Qualité Novotel Lyon Gerland Musée des Confluences

Homebound Couples - 29/04/2019 AccorHotels certified review
« Great Location for a stop over »

A great hotel for a stopover. The hotel was clean, the staff were friendly and extremely helpful. The room was spacious and the bed was so comfortable, we had a fabulous night’s sleep. We had our evening meal in the restaurant and while the menu is limited we were able to find something to eat. Food is limited for vegetarians

Our hotel has responded to the review
Our hotel has responded to the review

Dear customer, We very much appreciate your comments regarding your stay at the Novotel Lyon Gerland Musée des Confluences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nathalie.C Responsable Qualité Novotel Lyon Gerland Musée des Confluences

Pelin O. Families - 22/04/2019 AccorHotels certified review
« Small bedrooms »

The staff were nice and helpful at reception. However our bedrooms was extremely small for 2 adult and 2 kids despite I booked a family room and paid more money. There was literally no space in between our bed and the sofa bed so my husband climbed up to our bed over the sofa bed to get into our bed. There was only one dust bin in the room which was again wasn’t enough and no face towels in bathroom- only bath towels. The breakfast selection was very poor, no variation each day in terms of pastries. Coffee machine was not nice and very watery coffee came out. Limited selection of fresh fruit if you didn’t like can fruits which is not acceptable in a four star hotel.

M. F. B. Friends - 17/04/2019 AccorHotels certified review

Your front desk peoples need to learn more,how to deal with the customers.

John L. Couples - 17/04/2019 AccorHotels certified review
« John & Denise cruise into Lyon »

Very welcoming. worked on usine the room early with out fuss

Our hotel has responded to the review
Our hotel has responded to the review

Dear customer, We very much appreciate your comments regarding your stay at the Novotel Lyon Gerland Musée des Confluences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nathalie.C Responsable Qualité Novotel Lyon Gerland Musée des Confluences

Marnix Business - 10/04/2019 AccorHotels certified review
« very good »

Very pleasant and the bed was very comfortable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marnix W., We very much appreciate your comments regarding your stay at the Novotel Lyon Gerland Musée des Confluences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nathalie.C Responsable Qualité Novotel Lyon Gerland Musée des Confluences

B. Families - 07/04/2019 AccorHotels certified review
« Very basic »

Very poor room is small and staff very rude no towel in room bed to small for couples

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sarah B., Thank you for taking the time to tell us about your experience at the Novotel Lyon Gerland Musée des Confluences. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nathalie.C Responsable Qualité Novotel Lyon Gerland Musée des Confluences

Anonymous Business - 06/04/2019 AccorHotels certified review
« It was not as expected. »

The pipes emit a fowl odor (when water is running) and the matresses are too soft.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Arnald C., Thank you for taking the time to tell us about your experience at the Novotel Lyon Gerland Musée des Confluences. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nathalie.C Responsable Qualité Novotel Lyon Gerland Musée des Confluences

Anonymous Business - 04/04/2019 AccorHotels certified review
« Not at Novotel Standards »

I have been in several Novotels and I think this one is really under the usual standards: bathroom shower is rusty and ineficient; no higien acessories/products available; paper glass for tea! no spoon, nothing in the mini-bar...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Virginia M., Thank you for taking the time to tell us about your experience at the Novotel Lyon Gerland Musée des Confluences. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nathalie.C Responsable Qualité Novotel Lyon Gerland Musée des Confluences

Anonymous Families - 20/03/2019 AccorHotels certified review
« POSITIVA »

PERSONALE DISPONIBILE ED EFFICIENTE ALLA CONCIERGE

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pietro C., We very much appreciate your comments regarding your stay at the Novotel Lyon Gerland Musée des Confluences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nathalie.C Responsable Qualité Novotel Lyon Gerland Musée des Confluences

No Business - 18/03/2019 AccorHotels certified review

I didnt like your restaurent especially during Friday evening dinner. The Service was really poor. The assitant told me to take a different chair even thought the Restaurant was completely vacant. Regards, Nobu

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nobu K., Thank you for taking the time to tell us about your experience at the Novotel Lyon Gerland Musée des Confluences. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nathalie.C Responsable Qualité Novotel Lyon Gerland Musée des Confluences

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