Novotel London West 4 stars

Customer review rating (ALL Rating) 3.9/5 2,340 reviews

Novotel London West - Image 1
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1 Shortlands, Hammersmith, W6 8DR LONDON, United Kingdom

Description

Hotel extras

  • 33 flexible event spaces for up to 1,000 attendees

  • Onsite car and coach parking

  • 3 minute walk to Hammersmith station for access to Central London and Heathrow Airport

  • Pet-friendly rooms available

  • State-of-the-art gym

Our accommodation(s)

Hotel location

Novotel London West

1 Shortlands, Hammersmith
W6 8DR LONDON
United Kingdom

GPS:51.492115, -0.219759

Telephone
Fax +44 20 8741 2120

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Your meetings and events

Room descriptions and layouts

25 

meeting rooms

From 1 to 1,000 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

  • Unsure of the capacity needed for your event?

  • Convert different units of measurement and make organising your events easier.

  • This hotel is not suitable for your event?

    Look for another hotel

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  2,340 reviews

TripAdvisor Rating  4.0/5  5,499 reviews

Disrespectful to the guests

TripAdvisor rating 1.0/5

XVET Families - TripAdvisor review

We arrived at the hotel Thursday afternoon and we checked in at the 3rd Floor (room number 3090) and then we left for dinner. We came back about 22:40 The moment we approached our room there was a loud music that I could not undersrand from where was coming … It was impossible to talk to each other or watch TV or sleep. I called the operator . But nobody was answering. I kept calling room service, housekeeping, guest service … nothing ! I went down to the reception. It was already 23:30 and the receptionist told me that the music will end at 12 o’clock in the evening because of a going on party. I asked him if there will be a party also at Friday night , in order to change room , he assured me there will not be any party. Furthermore Friday at 06:00 about 20-25 teenagers were running & shouting at the corridors(!) Friday morning I asked again the reception if there will be a party in the evening and they said NO. We came back from dinner at 23:00, and the music was again very very very loud. I called the operator and they sent the security at 23:50 and he told me I was right to be upset but there is nothing to be done and the party will finished at 10’ meaning at 12 o’clock. Next morning I went again to the reception desk. They seem to have no idea about the party, but when I told them that Security checked already the problem, then they offered me another room at the third floor and a complimentary breakfast. Finally Saturday evening we could sleep with no music, but then we have another surprise … the room was extremely cold, and the AC’s heat mode was not working. I was so tired with the reception and the managers I did not say anything. The hotel is huge , so many rooms and I can understand it is difficult to manage but to have a party with extremely loud music into the hotel is unacceptable and very disrespectful to the guests. I would never go back.

Good Stay

Customer review rating 3.5/5

Kayleigh B. Business - Confirmed reviews ALL

The Hotel was good overall. The carpets are horrific to travel on with luggage and very outdated - no assistance with luggage on arrival or departure Breakfast was good I had a terrible experience staying on the 3rd floor with a group of kids that were making a noise and running up and down the halls, seemed like a school group on the entire floor. When allocating rooms you really should not put business travel people on a floor with a bunch of kids, I could barely sleep.

Dear Kayleigh, We would like to thank you for this review about your recent experience in our hotel. It is gratifying to hear that you found our breakfast offerings to your satisfaction, as we strive to provide a variety of quality options to start the day right. We regret to hear that the state of the carpets and the absence of luggage assistance upon arrival did not meet your expectations. Our aim is always to provide a seamless experience from the moment our guests step into our hotel. Additionally, we apologize for any inconvenience caused by the noise during your stay. We do take great care in room allocation to ensure all our guests have a restful experience, and your feedback will be instrumental in improving our processes in this regard. While we are pleased that the booking process was seamless for you, we understand the importance of receiving an invoice promptly and are looking into streamlining this process. Moreover, we are continuously working to refresh our room features and appreciate your comments on their current presentation. We hope to welcome you back. Best wishes, Odhi Johanes, Senior Guest Relations

Iedereen heeft genoten

Customer review rating 4.5/5

Maaike Business - Confirmed reviews ALL

Great hotel, nice and friendly staff; clean rooms and excellent breakfast buffet

Dear Maaike, We would like to thank you for this review about your recent experience in our hotel. It is delightful to hear that you enjoyed the warm hospitality of our staff and the cleanliness of our rooms. We are also glad that the breakfast buffet exceeded your expectations, offering a pleasant start to your day. Thank you once again for your commendation of our friendly staff and excellent amenities. It is feedback like yours that inspires our team to continue delivering exceptional service. We hope to welcome you back. Best wishes, Odhi Johanes, Senior Guest Relations

Great Event

Customer review rating 4.0/5

C F. Business - Confirmed reviews ALL

Generally very good and the hotel has a lot of experience hosting events.

Dear Guest, Thank you for reviewing your recent experience. We are so glad that you enjoyed your recent stay with us. However, we are sorry that you felt our high standards of service weren't reached on this occasion. We truly value all feedback and rest assured, your comments will be reviewed with our team. We hope to welcome you back. All the best. Odhi Johanes, Senior Guest Relations

Disorganised, rude staff, faulty equipment and loud party

Customer review rating 1.5/5

Ronnie Business - Confirmed reviews ALL

On arrival the car park spaces are tiny and it’s very difficult to find a space. Check in is incredibly slow and despite paying in full a further £50 deposit is taken. My room phone did not work and my 9 calls to the front desk were answered and hung up on for no reason. The quiet early night was an ordeal in the end as I had to go down to the front desk to order my dinner and explain the issues. It was as if I was speaking a foreign language as the team were incredibly unhelpful. Over an hour later my dinner (a cold salad!!) arrived at full price with a service charge and tray charge despite me having to go the front desk and complain. There was a function on and the music was so loud it was clearly heard in my room on the 3rd floor.

Dear Ronnie, Thank you for taking the time to review your stay. We are very sorry to hear that you felt our service fell below the standards expected of us. Please accept our sincere apologies, we can assure you that your comments will be shared with our team for review. We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards, Odhi Johanes, Senior Guest Relations

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Other web-users rate our hotel

  • 2,068 reviews 9.3/10 Location
  • 3,055 reviews 5.9/10 Room
  • 2,940 reviews 7.6/10 Service
  • 59 reviews 7.3/10 WiFi
  • 1,299 reviews 8.1/10 Breakfast
  • 1,233 reviews 5.7/10 Cleanliness
  • 57 reviews 8.1/10 Wellness Area

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