Hotel - Novotel New York Times Square
Novotel Hotel Novotel Hotel

Novotel New York Times Square Hotel

4.5/5 7,575 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet (Paying)
    • WIFI in the communal areas (Paying)
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection. (Paying)
  • Private indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • Chinese Mandarin
    • German
    • English
    • Spanish
    • French
    • Italian
    • Japanese
    • Portuguese
    • Russian
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
    • Gift shop/newspaper shop (Paying)
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Opening hours : Week 6.30 am to 11.30pm
    • Opening hours : Week-end 6.30 am to 11.30pm
  • Snack & beverage machine

Business services

  • 2 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Companies and event centres nearby

Company

NBC STUDIOS0.1 km / 0.06 mi

Congress centre

JACOB JAVITS CENTER2.25 km / 1.4 mi

Your meetings and events

Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can optimize the chances of its success by benefiting from the Novotel networkOur years of experience have let us build a great expertise in meetings organization.

Novotel New York Times Square Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
BROADWAY 42 m2 2 m 0 0 10 0 0
TIMES SQUARE 42 m2 2 m 0 0 12 0 0
    • Audio and video equipment
    • WIFI access
    • Airconditioned meeting room
    • High speed transmission line

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 480 rooms
  • 100% non-smoking hotel
  • 24 rooms for people with reduced mobility
  • 480 family rooms
  • Baby bed
    • Ice machine
    • 110/120 V AC
    • Data port in room
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • TV with on-screen billing info
    • Air conditioning
    • Telephone
    • Radio in room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Free access with phone card
    • WIFI in your room
    • Baby bed
    • Direct dial telephone
    • High speed transmission line
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.3/5 AccorHotels Rating 16,823 reviews

Our guest reviews for
Novotel New York Times Square

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 7,575 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Anonymous Families - 16/10/2019 AccorHotels review
« Fantastic »

The hotel was very nice and clean, all of the staff we encountered were friendly and helpful, I would stay here again and recommend the Novotel to family and friends.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. D., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Sinclair General Manager

John N. Couples - 16/10/2019 AccorHotels review
« Room and location were great, bar was not. »

Smooth check in, welcoming staff. Room was lovely and spacious. The terrace afforded beautiful views. The bartenders were some of the slowest I have ever encountered. The cocktails, and calling them that is a stretch, were simply bad. There were very weak pours, small, and expensive. Seems that the problems are with F&B as even the complimentary morning coffee is bad.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. N., We very much appreciate your comments regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Your feedback about your food and beverage experience is well-received and we will by all means follow up with our bar-tending team. We have standardized recipes for all cocktails and the team is very seasoned, so there should be no issues with quality and/or efficiency. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Sinclair General Manager

Couples - 16/10/2019 TripAdvisor review
« Nice hotel but a bit lacking. »

We would have had lunch in the hotel but when I asked if we could have food on the terrace I was told “no”!! Because there’s no one to serve it!! There was about four or five people stood around doing nothing at the time!!

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for taking the time to share your feedback, Russell. We're disheartened to hear about the challenges you experienced during your time with us. We regret that our team didn't go above and beyond to accommodate your needs or to make you feel valued. We hold ourselves to a higher standard so we'll address your concerns with our team moving forward. We hope to host you again soon so we can demonstrate the high-caliber service we're accustomed to sharing with our guests.

Dirk F. Solo - 15/10/2019 AccorHotels review
« Nice stay in pleasant room. »

I liked my stay in a nice hotel in the exiting Time Square area.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dirk F., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nuria Novotel New York Times Square Management Team

W.s. Families - 15/10/2019 AccorHotels review
« Top-Location in Manhattan »

Nice hotel on Broadway, room very clean, friendly staff, very good restaurants within walking distance, also Central Park only a few minutes away

Our hotel has responded to the review
Our hotel has responded to the review

Dear Wolfgang S., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nuria Novotel New York Times Square Management Team

Sean C. Couples - 15/10/2019 AccorHotels review
« AWESOME »

JUST A BEAUTIFUL MODERN PLACE ......GORGEOUS HOTEL

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sean C., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nuria Novotel New York Times Square Management Team

Ian M. Couples - 15/10/2019 AccorHotels review
« good but not excellent »

two nights. Online checking was confusing, I received an email advising I was too be charged for my already paid booking. Then an other one for another amount, very strange and confusing.. Waiting for my bank statement to see wha I was actually charged for.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. m., We very much appreciate your comments regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We do apologize the online check in feature was confusing and please do let us know if there's any billing discrepancies upon your review of the statement. Thank you again for sharing your experience, and we hope your next visit will be improved over previous one. Sincerely, John Sinclair General Manager

Alexandre G. G. Solo - 15/10/2019 AccorHotels review
« Cleanliness was average, disappointed stay »

I was used to stay at Sofitel for most of my stay in NYC and I have decided to give a try to Novotel. I have to be honest, I have been able really disappointed by the service and quality of the hotel. The view was great however the breakfast is a nightmare, long queue, staff was not really nice and sometimes rude, cockroach seen closed to the bar and the bathroom was not that clean. I will never go back to your hotel again, I spent $1000 for two days and did not enjoy my stay at all. I am sorry but this is not at the level I was expecting and I might need to reconsider my partnership with ACCOR hotels.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alexandre Guyot G., Thank you for taking the time to tell us about your experience at the Novotel New York Times Square. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problems in our Restaurant and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nuria Novotel New York Times Square Management Team

Wally Business - 15/10/2019 AccorHotels review
« Director »

2nd time here, love it, especially the looks during breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear Waldemar B., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nuria Novotel New York Times Square Management Team

Chiara Business - 15/10/2019 AccorHotels review
« A very basic hotel »

Staff was lovely -- courteous, efficient, friendly, hospitable. However the room itself was not clean when I arrived (long black hair in the sink and the shower did not appear spotless either). The room itself felt like an old room had been dressed up and the room rate of just under $600 was certainly not justified by the room. Value ratio for this hotel was way off. I would not recommend it to others based on the rate I paid

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. D., Thank you for taking the time to tell us about your experience at the Novotel New York Times Square. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, John Sinclair General Manager

Ian O. Friends - 15/10/2019 AccorHotels review
« Hotel and staff seamed tired and gloomy »

Great location and fantastic views from bar and our rooms, we did pay extra for the privilege. Bar area is gloomy and staff have the same feeling on the evenings we used it. Had dinner one evening was not made to feel we should be there, food was mediocre. Bar area was hired out one evening and as paying guest we were not aloud to use the area not acceptable as this was the only bar.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ian, Thank you for your review. I am sorry to note your overall experience did not meet up to your expectations. This is certainly not the usual high levels of service to which we are proud of and I sincerely apologize for the lapse in our service standards on this occasion. I have also followed up with our Food & Beverage Manager to ensure the issues you raised are addressed accordingly with his team. I appreciate your feedback and hope to have the opportunity to better serve you when next you visit New York. Kind regards Nuria Novotel New York Times Square Management Team

Family - 15/10/2019 TripAdvisor review
« Great location and room amenites »

Hotel location, Rooms and Housekeeping service was excellent!. Check in was very nice and quick, the same with check out. Didn't dine in the restaurant due to a misunderstanding we were made to feel unwelcome.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for the great review, Hemshan! We're happy you had a pleasant experience with us! It's lovely you enjoyed our prime location so much. That's what we like to see! However, we regret that our team's service didn't meet your expectations. We endeavor to offer a top-notch experience for our guests so we'll be sure to discuss your concerns moving forward. We look forward to hosting you again soon for an even better experience! Have a lovely day!

Bob Couples - 14/10/2019 AccorHotels review
« Wonderful hotel in a great location »

We love the location and the helpful staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Robert M., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nuria Novotel New York Times Square Management Team

Shaun W. Families - 13/10/2019 AccorHotels review
« Location, location, location!! »

The hotel and rooms were impeccably clean, and the staff and service were excellent. The rooms feel a bit cramped however it is NYC and you are paying for an amazing location. The view from the reception/bar level balcony is stunning!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Shaun W., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Edyta Fitzmaurice Director of Operations

Carly B. Families - 13/10/2019 AccorHotels review
« Great location »

Great location, close to Central Park, Times Square and subway stations. Rooms clean and comfy, of a reasonable size. The staff at street level were super friendly and welcoming, it was a pleasure returning to the hotel each day and being greeted by them. Only negative is the price is a little on the high side however it is NY. We secured a special price but still found it rather pricey. If returning to NY l would return to this hotel provided l could get a discounted price.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Carly B., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Edyta Fitzmaurice Director of Operations

Mike B. Families - 13/10/2019 AccorHotels review

Charged

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., Thank you for taking the time to provide a review on your recent stay at our hotel. It is disappointing you didn't enjoy your stay at the hotel. I have taken on board your comments and will look into ways to improve our service for future guests. I hope to welcome you back to the hotel in the future. Thank you for your loyalty to AccorHotels and please reach out to us directly next time your travels brings you to New York City Kind regards Edyta Fitzmaurice Director of Operations

Janne Families - 13/10/2019 AccorHotels review
« Pleasant and clean, with a nice location »

Pleasant, nice and clean. Located close to Times Square with an excellent view.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. H., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Sinclair General Manager

Burke C. Couples - 13/10/2019 AccorHotels review
« Great »

Always stay there when come to New York - friendly staff, great location, always feel safe. Only complaint is used express check-out and still have not received copy of bill via email.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Burke C., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Edyta Fitzmaurice Director of Operations

Anonymous Families - 13/10/2019 AccorHotels review
« Room service was very poor location was good. »

Okay the first day we come back from visiting statue of liberty Ellis island we had paper in the toilet the second day we had a dirty towel and we asked for slippers in the morning and we get back after visiting a museum we had to ask for the slippers two times. Then another day we had to ask for a hot water heater for my wife's tea and they bring us one it had rust and we had to ask for another one they finally bring us another one.this hotel was recommended to me but I think the room service not very good.we were very disappointed my wife say you pay a lot of money for this hotel and it was not that good of hotel. She said the hotel should compensate you for these mistakes they make.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul, Thank you for choosing to stay with us and for taking the time to provide us your feedback. I do apologize for the inconsistency of service upon your arrival this is certainly not the experience we want any of our customers to have. I have taken your feedback to the F&B team to investigate further as this should have been a very straight forward process. On a much better note, it is great to read how much you enjoyed all the other aspects of the hotel! I do hope you can return soon and get a full amazing experience with us. Thanks again and hope to see you again soon Kind regards Nuria Novotel New York Times Square Management Team

Michelle E. Couples - 12/10/2019 AccorHotels review
« Very good apart from one day »

Room wasn’t cleaned one day and we needed clean towels. No reply from reception so had to walk down to ask for towels. Rang reception again twice after that as towels didn’t arrive very quickly at all and we were under pressure to get to an event. They arrived in the end but not the service expected.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. E., We very much appreciate your comments regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Despite you having positive experience, we would like to truly apologize for the shortfalls in service on one of your five nights with us. We are conducting a full internal investigation to understand how and why this occurred and implement processes to ensure it does not happen again. Thank you again for sharing your experience, and we hope your next visit will be improved over the previous one. Sincerely, John Sinclair General Manager

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