Hotel - Novotel New York Times Square
Novotel Hotel Novotel Hotel

Novotel New York Times Square Hotel

4.5/5 7,557 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet (Paying)
    • WIFI in the communal areas (Paying)
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection. (Paying)
  • Private indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • Chinese Mandarin
    • German
    • English
    • Spanish
    • French
    • Italian
    • Japanese
    • Portuguese
    • Russian
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
    • Gift shop/newspaper shop (Paying)
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Opening hours : Week 6.30 am to 11.30pm
    • Opening hours : Week-end 6.30 am to 11.30pm
  • Snack & beverage machine

Business services

  • 2 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Companies and event centres nearby

Company

NBC STUDIOS0.1 km / 0.06 mi

Congress centre

JACOB JAVITS CENTER2.25 km / 1.4 mi

Your meetings and events

Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can optimize the chances of its success by benefiting from the Novotel networkOur years of experience have let us build a great expertise in meetings organization.

Novotel New York Times Square Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
BROADWAY 42 m2 2 m 0 0 10 0 0
TIMES SQUARE 42 m2 2 m 0 0 12 0 0
    • Audio and video equipment
    • WIFI access
    • Airconditioned meeting room
    • High speed transmission line

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 480 rooms
  • 100% non-smoking hotel
  • 24 rooms for people with reduced mobility
  • 480 family rooms
  • Baby bed
    • Ice machine
    • 110/120 V AC
    • Data port in room
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • TV with on-screen billing info
    • Air conditioning
    • Telephone
    • Radio in room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Free access with phone card
    • WIFI in your room
    • Baby bed
    • Direct dial telephone
    • High speed transmission line
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.3/5 AccorHotels Rating 16,724 reviews

Our guest reviews for
Novotel New York Times Square

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 7,557 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Solo travel - 09/10/2019 TripAdvisor review
« A bit pricey. But not bad. »

Spending over $500 per night with a breakfast and an extended 2 hours is a bit expensive for this kinda hotel. It’s not worth it. Great view and great location on the positive side. I would not go back because of the high price. You can get similar for $150 per night. Sorry guys. That is the truth.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for the feedback, dinosaurt, While it's great you enjoyed your time with us, we regret that your experience didn't align with cost commitment. Our rates do fluctuate daily, weekly and seasonally, so hopefully we can welcome you back in the future when our rates fall more within your expectations. Thank you and all the best,

Rm Couples - 07/10/2019 AccorHotels review
« Fantastic Time Square View but.... »

Fantastic Time Square View. Was worth the cost. Beautiful hotel, great location! Only downfall, was not given enough shower gel for two people and bath rug was forgotten. Had to speak to service. AND why can't I drink my own beer on the bar patio...really? And getting the final bill, charging me for breakfast which I didnt have

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., We very much appreciate your comments regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I do hope that despite us not initially providing sufficient bath gel and/or a bath rug, this was rectified within short order through the request process. You are more than welcome to consume beverage of choice on the terrace, just not during service hours which commence at 5:00pm daily, in season. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Sinclair General Manager

Judith N. Families - 07/10/2019 AccorHotels review

Great view. Very central.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. N., We very much appreciate your comments regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Your specific feedback about the elevators is well-received and we appreciate your comments around the elevator service outages and how we could have communicated better. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Sinclair General Manager

Ptown B. Business - 06/10/2019 AccorHotels review
« Basic first class hotel with great staff. »

Nothing special. Your basic first class hotel. Maybe comparable to a Doubletree. The staff, however, was outstanding. Alvin at the front desk was wonderful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. H., We very much appreciate your comments regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff (particularly Alvin!) as we strive to continuously improve the quality of our services. I would also like to take this opportunity to ask if there was anything we could have done to enhance your experience with us? Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Sinclair General Manager

Katherine Friends - 06/10/2019 AccorHotels review
« A New York evening of luxury with a breath taking view. »

A girl's night stay became more than we could ever imagine. An amazing view of Times Square, a modern and inviting room to stay in and a morning send off from the complete coffee bar made our trip to New York the best it could be. A special thank you to Natasha for helping with our reservation; we are already planning our return visit and Novotel Times Square is our go to hotel for anyone who asks us where to stay in the Big Apple.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. I., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff (especially Natasha! ) as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Sinclair General Manager

Francesco M. Business - 05/10/2019 AccorHotels review
« Rather disappointing »

As an AccorHotels registered customer, I expected quite a different experience from this stay. I opted for NOVOTEL instead of other accommodation in New York (less expensive but offering the same features) as I considered that Accor could guarantee a better level of service, comfort and facilities. Unfortunately, the service proved to be disappointing as the staff showed limited capacity to help out when it came to settling hotel expenses while showing respect for the customer. I was particularly shocked by an event that occurred in the middle of my stay: as I came back to the hotel at 11:30pm after a full working day, I found our that my room card had been deactivated. I asked m the front desk to help and he said the card had been deactivated failing the possibility for the hotel to block a guarantee on my credit card. I then offered to settle a pre-payment of 1,000$ in cash to unblock the situation, when I could have in fact claimed that my Accor profile and card details would have allowed the hotel to have the necessary credit guarantee already. After all this, the front desk called a security agent to wait for me in front of my room while I would take cash from my room safe - I felt it was so insulting to be treated like a thief... The payment issue came up again at the end of my stay, but at least on that occasion the front desk staff and manager were more helpful. Other elements that I did not appreciate were: - long wait to check in upon arrival. The “dedicated line” for AccorHotels customers was not so much actually, as other “regular” customers were still handled much more quickly than us; - no sleepers available in the room for the whole week - poor arrangements for the bath (curtain old and not practical at all; water drainage not working properly). Considering all this, I would have at least expected a small gesture by offering the $17 I spent in laundry services. No such thing happened, to my regret. As one of the 200 European Union officials travelling to New York every year for the UN general assembly week, I will not be returning to NOVOTEL next and will not recommend to my colleagues to stay in this structure. As a loyal customer and given the amount of money spent on my stay, I would have definitely expected a different treatment. I trust you will take this message into consideration and draw the appropriate lessons. I will appreciate your direct feedback and action following my comments. Regards, Francesco M.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., Thank you for taking the time to tell us about your experience at the Novotel New York Times Square. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, John Sinclair General Manager

L. H. Business - 04/10/2019 AccorHotels review
« as anticipated, although desapointed by being a platinium guest and not having benefitted from it since the outset »

the staying was as anticipated where i m very disapointed is follow up traction on my claim re the point - i ve submitted twice the request and have not even recieved a receipt notice from it

Our hotel has responded to the review
Our hotel has responded to the review

Dear h. L., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Should you have issue with receiving points, please ensure your booking was booked directly via the hotel/Accor and contact the hotel or LeClub Customer Care for further assistance. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nuria Novotel New York Times Square Management Team

Sylvia M. Business - 04/10/2019 AccorHotels review
« Lovely stay »

Quiet clean lovely

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sylvia M., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nuria Novotel New York Times Square Management Team

Colette N. Couples - 04/10/2019 AccorHotels review
« Okay »

Room was not quiet. Could hear the rooms on either side.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Phil, Thank you for sharing your recent experience at the Novotel New York Times Square. Whilst I am pleased to hear that the staff provided you with exceptional service, I am sorry that your expectations weren't met in other aspects of your stay and of course I value your feedback. Thank you again and I do hope we have the opportunity to welcome you back in the near future. Kind regards Nuria Novotel New York Times Square Management Team

Peter S. Couples - 04/10/2019 AccorHotels review
« Exclusive Hotel perfect for New York »

very nice and modern hotel with large rooms and modern bathroom, very nice outside terrace with view on Times Square, excellent breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter S., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nuria Novotel New York Times Square Management Team

Gal S. Families - 03/10/2019 AccorHotels review
« Great place to stay in New York. »

The best service and location in New York city.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gal S., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nuria Novotel New York Times Square Management Team

Anonymous Families - 01/10/2019 AccorHotels review

Loved our room, restaurant, your employees are top notch!!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Elizabeth Blalock W., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nuria Novotel New York Times Square Management Team

Margaret M. Friends - 01/10/2019 AccorHotels review
« Novotel Times Square is my new go-to hotel for every visit to Manhattan. »

Everyone was extremely kind and welcoming, the rooms were clean and modern, and the hotel felt secure and safe. The location could NOT be any better for getting around to theaters, museums, the park, and shops. We will definitely be back!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Margaret M., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nuria Novotel New York Times Square Management Team

Pip Couples - 01/10/2019 AccorHotels review
« NYC mini break »

Great hotel and location with impressive roof terrace giving excellent views of the Times Square area.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Susan & Philip W., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nuria Novotel New York Times Square Management Team

Robert S. Couples - 01/10/2019 AccorHotels review
« Short Visit »

Hotel was great. The room was excellent. The views are tremendous. The restaurant needs serious upgrades.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Robert S., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nuria Novotel New York Times Square Management Team

Christine M. Families - 01/10/2019 AccorHotels review
« Fantastic stay :- ) »

Amazing views from the 25th floor, friendly reception, great breakfast and really nice that the observation terrace is open for families as well - not a bar where kids aren´t allowed . Great food there too

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christine M., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nuria Novotel New York Times Square Management Team

Leandro D. O. Couples - 01/10/2019 AccorHotels review
« My new address in NYC »

Awesome stay, we received an upgrade and we could see Times Square during all time. Only complement to the staff, cleaning was great. Thank you for the great time.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Leandro Dall O., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nuria Novotel New York Times Square Management Team

Lsamoy Families - 01/10/2019 AccorHotels review
« Relaxing weekend »

Everything went smoothly from arrival to departure. Grateful for the early check in... room was ready. Staff were helpful and friendly at all times...good feeling to feel welcomed. I can't think of anything to say to help improve the services... overall it was pleasant.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Leila S., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nuria Novotel New York Times Square Management Team

A. H. Families - 01/10/2019 AccorHotels review
« Fantastic »

Wonderful experience. The hotel staff provided my Mom a special treat as we were in NYC celebrating her Birthday. The Concierge was exceptional in helping us and was very friendly. Can tell he enjoys his job. Had a plumbing problem late in the night and someone came and fixed it within minutes of our calling. I would definitely return to stay at this hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anna H., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nuria Novotel New York Times Square Management Team

Louis P. Families - 01/10/2019 AccorHotels review
« A pleasure »

Room - very clean. Big positive Guys working on the ground floor- very pleasant, and helpful. Reception- Pleasant, and helpful. Restaurant, Bar area- after sitting ourselves, waited a little long to be served. Pleasant waitress. 2nd time in bar area, no one came to serve us. I went to the bar and ordered a beer and coffee, it took the pleasant young lady a while to bring the coffee as she had to go find cream. She and a male server had a few words about people not doing there jobs correctly. It didn’t bother me to hear this as I grew up in the restaurant business, and know the stress of working in the service industry. Just thought you should know there’s some issues with the bar staff. Would definitely stay at Novotel again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Louis P., Thank you very much for your outstanding ratings regarding your stay at the Novotel New York Times Square. I will certainly share your ratings with our team. I do apologize for the embarrassing experience during your visit at our Restaurant. I will forward your feedback to our Restaurant Manager. Thank you again for sharing your thoughts, and we hope your next visit will be more pleasant than the previous one. Sincerely, Nuria Novotel New York Times Square Management Team

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