Hotel - Hotel Mercure Wien Zentrum
Mercure Hotel Mercure Hotel

Hotel Mercure Wien Zentrum

4.0/5 1,771 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Best price guarantee How it works?
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking  (Nearby)
    • Public indoor parking
    • Bus/coach parking area (Nearby)
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioning
  • Languages spoken at the hotel
    • German
    • English
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping  (Nearby)
    • Beauty salon (Nearby)
    • Gift shop/newspaper shop (Nearby)
    • Hairdressing salon (Nearby)
  • Porter
  • Concierge

Leisure and activities

  • Well-being  (Nearby)
    • Massage (Nearby)
    • Solarium (Nearby)
  • Other sports activities
    • Bicycles rental
    • Jogging track

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30/21:00
    • Opening hours : Week-end 06:30/21:00

Business services

  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Companies and event centres nearby

Company

IBM AUSTRIA0.5 km / 0.31 mi SIEMENS AUSTRIA1.5 km / 0.93 mi
RAIFFEISEN AUSTRIA0.5 km / 0.31 mi

Congress centre

ACV-AUSTRIA CENTRE VIENNA2.5 km / 1.55 mi HOFBURG CONGRESS CENTER0.7 km / 0.43 mi

Exhibition centre

WIENER MESSE2 km / 1.25 mi

Our rooms

Choose between the stylish Standard Room or the Privilege Room with extra facilities.

  • 105 rooms
  • 100% non-smoking hotel
  • 2 connecting rooms
    • Pulse air
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Automatic temperature control
    • Direct dial telephone
    • Coffee/tea making facilities
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Message alert
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.4/5 AccorHotels Rating 3,795 reviews

Our guest reviews for
Hotel Mercure Wien Zentrum

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,771 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Couples - 16/10/2019 TripAdvisor review
« excellent hotel »

Mercure Wien Zentrum is right in the middle and best location in Vienna. It is very close and walking distance to Stephanplatz, most restaurants and shops. Very clean hotel and wonderful breakfast. Hotel staff are extremely helpful and friendly.

Kay F. Friends - 07/10/2019 AccorHotels review
« Very welcoming and great service and facilities »

We stayed overnight prior to returning to Australia. Staff were very friendly and professional and the rooms were very comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. F., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julia Ron Assistant Front Office Manager Mercure Wien Zentrum

C P. Friends - 01/10/2019 AccorHotels review
« Lovely hotel; great service »

Fantastic service and help finding things to do over short period

Our hotel has responded to the review
Our hotel has responded to the review

Dear Cassandra P., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerstin Allabauer Front Office Manager Mercure Wien Zentrum

Aed Couples - 30/09/2019 AccorHotels review
« OK stay »

The hotel is not fully renovated. Halls in each floor look old and are not maintained. The lobby is nice but always smells from the food in the restaurant. Beds are not confortable. We mentioned this at the reception and I also mentioned that Ibis styles has better beds. A person in the reception replied to me that that was true but that at Mercure they preferred to have better service than better beds!!!! Amazing answer !!!!. :(

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alejandro D., We appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. We sincerely regret the fact that we were unable to give you the great experience we strive to offer to all of our guests and that you left us not being completely satisfied. We do apologize for the inconvenience. Please rest assured I will forward all your remarks to the responsible department. Services as described does not match with our high Mercure Quality standards, therefore your feedback is very important for us! We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kerstin Allabauer Front Office Manager Mercure Wien Zentrum

Anonymous Couples - 27/09/2019 AccorHotels review
« Friendly staff, great hotel centrally situated and fabulous breakfast. »

Staff friendly and helpful. Nothing was too much trouble for them. Breakfast was fabulous with a great varied selection, something for everyone. Room quite small but adequate for our stay. Only thing we noticed was the bedding was not changed during our 5 night stay. All in all excellent hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Moira L., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. But also your remark to the cleaning service I will share with the housekeeping team. I do apologize for the inconvenience. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerstin Allabauer Front Office Manager Mercure Wien Zentrum

Anonymous Couples - 22/09/2019 AccorHotels review

Very nice

Our hotel has responded to the review
Our hotel has responded to the review

Dear TImm H., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerstin Allabauer Front Office Manager Mercure Wien Zentrum

Nadia Business - 20/09/2019 AccorHotels review

Perfect location in the center. very friendly and helpful employees. Would recommend it

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nadia Luisa K., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerstin Allabauer Front Office Manager Mercure Wien Zentrum

Liz Business - 19/09/2019 AccorHotels review
« Excellent Stay at Mercure Wein Zentrum »

Easy and excellent stay. No problems and quick check in and check out.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Elizabeth Jacqueline B., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerstin Allabauer Front Office Manager Mercure Wien Zentrum

Max Business - 18/09/2019 AccorHotels review
« Vienna downtown overnight »

Nice hotel in the heart oth Vienna. Clean room and rich breakfest in almost family atmosphere.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Libor D., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerstin Allabauer Front Office Manager Mercure Wien Zentrum

Anonymous Business - 12/09/2019 AccorHotels review
« Nice hotel, friendly staff, nice position in the city. »

Enjoyed my stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Philippe M., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerstin Allabauer Front Office Manager Mercure Wien Zentrum

K.f. Couples - 11/09/2019 AccorHotels review
« very satisfied »

Very nice staff. We stayed on a bed and breakfast basis, and the breakfast was really good - huge variety and always fresh.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Keith F., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerstin Allabauer Front Office Manager Mercure Wien Zentrum

Neil I. Business - 10/09/2019 AccorHotels review
« Hotel was fine but never received e-mail receipt after checkout »

The hotel was very good as were the staff but having used the fast checkout I never received the e-mail receipt. I have used this service before in the UK and never had a problem but in both Mercures I stayed at (the other was the Mercure Biedermeier) I received no bill. I have had to call your front desk and send an e-mail to get the receipt. If you push this service then please ensure you can produce the receipts.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Neil I., Thank you for taking the time to tell us about your experience at the Hotel Mercure Wien Zentrum. We regret to read that the fast check out did not work very well. We do apologize for the inconvenience. You are right this service should work. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kerstin Allabauer Front Office Manager Mercure Wien Zentrum

Keith N. Business - 07/09/2019 AccorHotels review
« Feel Welcomed »

When we arrived at the hotel before check-in time, the reception asked if this is our first time to Vienna. Yes. This is our first time here. She offered recommendation to us on where to hang around for the next few hours.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yuqin N., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerstin Allabauer Front Office Manager Mercure Wien Zentrum

Robert Couples - 07/09/2019 AccorHotels review
« Excellent location, very friendly staff, room has everything »

The checking in was smooth and quick, the room very clean and tidy. The staff are all very friendly and efficient.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Robert H., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerstin Allabauer Front Office Manager Mercure Wien Zentrum

Christine Families - 06/09/2019 AccorHotels review
« EXCELLENT EMPLACEMENT A VIENNE »

EXCELLENT EMPLACEMENT

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christine J., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerstin Allabauer Front Office Manager Mercure Wien Zentrum

B. Couples - 03/09/2019 AccorHotels review
« Perfect »

A very good experience, a nice room and a friendly staff in the city center.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael B., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kerstin Allabauer Front Office Manager Mercure Wien Zentrum

Business - 01/09/2019 TripAdvisor review
« Comfortable hotel in great location »

Excellent location for both the city of Vienna and for the conference centre, which is only 20 minutes door to do by metro. Hotel is very comfortable and staff are unfailingly helpful and seem to be genuinely invested in ensuring their guests have a good stay. We have stayed here before and if we return to Vienna, will definitely base ourselves here again

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mercure Guest! Thank you for your kind feedback to your recent stay with us at Mercure Wien Zentrum. What a pleasure to read you had such a lovely time at the hotel and felt well taken care of. We appreciate your kind words to our staff members. Our Staff members are genuine, and truly want our guests to know that we appreciate you and want to make your time with us special, every stay. We really love it when guests are mentioning that they will definitely stay with us again in the future because they had such a great time! This is by far the best compliment we can get. We are looking forward to welcome you back to us. Kind regards Kerstin Allabauer Front Office Manager

Suze Business - 30/08/2019 AccorHotels review
« Very comfortable stay in a great location »

Visited Vienna for a conference. The hotel is in a fantastic location for both the city centre with its wonderful restraints and cultural heritage and also for the conference centre which is only 20 minutes ( door to door) by U-bahn. We found all the hotel staff to be friendly and very helpful and felt they were genuinely interested in ensuring we had a good stay. Our room was very comfortable and clean with an excellent shower, plenty of hot water, comfortable bed and good WiFi. We have stayed here before and when we return to Vienna will definitely stay here again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. S., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julia Ron Assistant Front Office Manager Mercure Wien Zentrum

Daniel Couples - 26/08/2019 AccorHotels review
« Perfect »

As always Mercure delivers, the location in Vienna was perfect and the staff very helpful! Will definitely be cominc back!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. H., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julia Ron Assistant Front Office Manager Mercure Wien Zentrum

Anonymous Couples - 25/08/2019 AccorHotels review

Great location in city, friendly staff and comfortable rooms

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julia Ron Assistant Front Office Manager Mercure Wien Zentrum

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