Hotel - Novotel Lisboa
Novotel Hotel Novotel Hotel

Novotel Lisboa Hotel

4.0/5 3,378 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
  • EUR 29 per night will be charged for pets
  • Outdoor playground for children
  • Air conditioned
    • Air conditioning
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
    • Italian
    • Portuguese
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Dry cleaning / Ironing

Leisure and activities

  • Closed from October 1, 2017, to May 3, 2018
  • Fitness centre
  • Outdoor playground for children
  • Tennis  (Nearby)
    • Clay tennis court (Nearby)
    • Hard tennis court (Nearby)
  • Other sports activities  (Nearby)
    • Darts (Nearby)
    • Karting facilities (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30-24:00
    • Opening hours : Week-end 07:00-24:00

Business services

  • 9 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
See all services

Hotel location

Companies and event centres nearby

Company

ANACOM0.1 km / 0.06 mi BANCO MILLENIUM BCP0.4 km / 0.25 mi BANCO SANTANDER0.2 km / 0.12 mi REPSOL0.1 km / 0.06 mi
BANCO BANIF0.3 km / 0.19 mi BANCO POPULAR0.2 km / 0.12 mi EDP0.4 km / 0.25 mi

Congress centre

CENTRO CONGRESSOS DE LISBOA8 km / 4.97 mi

Exhibition and convention centre

C. CONGRESSOS LISBOA4 km / 2.49 mi FIL-F. INTER. LISBOA10 km / 6.21 mi

Exhibition centre

Feira Internacional de Lisboa9 km / 5.59 mi

Your meetings and events

Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can optimize the chances of its success by benefiting from the Novotel networkOur years of experience have let us build a great expertise in meetings organization.

Novotel Lisboa Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
MADRAGOA 36 m2 2 m 30 12 14 16 0
MOURARIA 45 m2 2 m 40 16 22 24 0
ROSSIO 55 m2 2 m 48 16 26 20 40
ALFAMA 72 m2 2 m 72 30 30 40 0
BELEM 74 m2 2 m 70 24 32 36 50
CAMPOLIDE 74 m2 2 m 70 24 32 36 50
CHIADO 74 m2 2 m 70 24 32 36 50
SETE-RIOS 230 m2 2 m 0 0 0 0 0
BAIRRO ALTO 276 m2 2 m 280 84 92 150 200
    • Videoconferencing
    • Audio and video equipment
    • Podium
    • Day light
    • WIFI access
    • Video equipment
    • Airconditioned meeting room
    • Simultaneous interpreting

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

  • 249 rooms
  • 249 non-smoking rooms
  • 3 rooms for people with reduced mobility
  • 47 family rooms
  • 10 connecting rooms
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Radio in room
    • WIFI in your room
    • Remote control TV
    • Work desk in all rooms
    • Baby bed
    • Satellite/cable colour TV
    • Automatic temperature control
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Bidet
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.2/5 AccorHotels Rating 8,758 reviews

Our guest reviews for
Novotel Lisboa

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 3,378 reviews
Miguel V. Families - 10/09/2019 AccorHotels review
« Great place for a family stay (again!) »

We always choose staying here whenever in Lisbon. Travelling as a family (2 adults + 2 children , 5 and 2) this place really make us feel at home. The rooms are big enough, the breakfast has good options for everyone (there's some gluten-free items), the atmosphere is quite relaxed and the pool area, despite not a very large area, is big enough (the water is a bit cold though!). The restaurant (A Bicicleta) serves good food at reasonable prices - service is very good too. Finally, the kid's experience was excellent too - they really loved the kid's play room and the lovely staff working there. Excellent!

Our hotel has responded to the review
Our hotel has responded to the review

Dear MIGUEL, Thanks for your amazing score. Our team would be really glad if you would be able to give us a review on google.com http://bit.ly/2NcrsuD Best regards Henrique and the Novotel Team.

Laurie S. Business - 10/09/2019 AccorHotels review
« One concern »

I mention this because there were so many children staying at the hotel. VERY concerned that the windows did not have childproofing on them. Too easy for children to get the window open or fall from a window that hadn't been closed correctly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear PHILIP, Thanks for your amazing score. Did your windows open fully? We have two windows and he second one only opens less then 10 cm. Our team would be really glad if you would be able to give us a review on google.com http://bit.ly/2NcrsuD Best regards Henrique and the Novotel Team.

Anonymous Couples - 09/09/2019 AccorHotels review
« Good stay in Lisbon »

Well located hotel in Lisbon. Hotel itself was clean and comfortable, with helpful, friendly staff. We didn't try the lunch or dinner but the breakfast was very good. Easy to walk to the metro system, which gives good access to downtown Lisbon.

Agata Families - 09/09/2019 AccorHotels review
« Great place to be! »

beautiful city, great place for visit - hotel is perfect ;)

Tomasz S. Couples - 08/09/2019 AccorHotels review
« To overcrowded hotel »

Normally Novotel could be considered as a good business hotel, good for leisure stays as well. But in this case my experience was completely different - this is a hotel dedicated for families with many children. This approach makes the hotel is overcrowded, waiting for an elevator can take up to 10 minutes, breakfast room is overcrowded practically all the time, it's not possible to reach the room service number during 1 hour or more. The staff itself is helpful and professional but unfortunately is not capable to manage the situation when the hotel is overcrowded. Moreover, the receptionists are working in very unfriendly environment - the parents are leaving the children just in front of the reception which makes the noise level there terrible.

Marta B. A. Families - 06/09/2019 AccorHotels review
« Excelente »

Top

Anonymous Couples - 06/09/2019 AccorHotels review
« generally satisfied »

We enjoyed our break but there were a few points to mention. a. In your lift it states swimming pool opens at 0800, it was therefore annoying to find it did not open until 0900. Air conditioning unit in room was noisy and impeded sleep.

Christopher P. Business - 06/09/2019 AccorHotels review
« Service Delivered as Expected. »

1) Good service from the front desk. 2) Breakfast was pretty boring.

Anonymous Families - 04/09/2019 AccorHotels review
« Great »

The hotel was great and we liked the rooms . We enjoyed the breakfast

Lucía Families - 02/09/2019 AccorHotels review
« Normal »

Normal nada destacable a favor

Our hotel has responded to the review
Our hotel has responded to the review

Estimada ANTONIA Gracias por sus comentarios. Su opinión fue inferior a la media de nuestro hotel y nos gustaría saber qué podríamos hacer mejor la próxima vez. Por favor escríbanos a h0… Esperamos con interés escuchar de usted. Saludos cordiales Henrique y el equipo Novotel.

Gordon B. Couples - 01/09/2019 AccorHotels review

We enjoyed our previous stay with your hotel and we participated in your survey, however this time we stayed with you, our comments in our previous survey it seems went un-noticed as you still supply cardboard cups in the rooms, albeit that the charge for the rooms we would have expected more. The prices for the mini bar are expensive when I can get the same size bottle of water you supply for .12e in Lidl. The Sagres for 2e cheaper, so I am sorry but I will look elsewhere on my next visit in January. The staff were very pleasent

Our hotel has responded to the review
Our hotel has responded to the review

Dear GORDON, Thanks for your feedback. Even though we do listen to what you and other guests say we only ever change anything when both we believe it is a problem and more than on guest gives us feedback about it. I am sad to learn that we will loose you due to the cost of the minibar and the paper cups. We look forward to hear from you. I remain at your service. Best regards Henrique and the Team.

Brian Families - 01/09/2019 AccorHotels review
« Mr Brian M. »

The overall experience was good. Quality of food, cleanliness, staff helpfulness. The location was very convenient for our needs during our short stay in Lisbon. The breakfast choices provided were excellent and very good value for money. Could have been better: The car park had no usable spaces for a normal sized car even though the sign outside stated their were free spaces. The staff in the bar and restaurant were extremely busy and as a result were not always as attentive as hey could have been.

Our hotel has responded to the review
Our hotel has responded to the review

Dear BRIAN, Thanks for your amazing score and detailed feedback. Our team would be really glad if you would be able to give us a review on google.com http://bit.ly/2NcrsuD Best regards Henrique and the Novotel Team.

Caroline Families - 28/08/2019 AccorHotels review
« Enjoyable family friendly hotel »

We had a very enjoyable stay, an ideal location to visit the zoo we were able to walk there. Great for families, room and bathroom were very clean and a good size. Staff were very helpful.

Karen Families - 26/08/2019 AccorHotels review
« GREAT FOR FAMILIES »

We enjoyed our stay. The room was the right for two adults and one child. The front desk staff was very helpful. We chose a hotel because we wanted the amenities that come with it: pool, bar, restaurant. All of these were very good. I would stay at a Novotel again with my family.

Desislava M. Families - 26/08/2019 AccorHotels review
« Family trip »

Great breakfast, excellent family room. Location is not central but witk metro is OK. Nearest metro stop, Praza de Espana, is around 5-7 minutes by walking to the hotel. Very good housekeeping and very attentive reception guys.

Our hotel has responded to the review
Our hotel has responded to the review

Dear DESISLAVA, Thanks for your amazing score. Our team would be really glad if you would be able to give us a review on google.com http://bit.ly/2NcrsuD Best regards Henrique and the Novotel Team.

R. Couples - 26/08/2019 AccorHotels review
« Poor state of hotel facilities »

Extremely poor; Faulty lifts, overfull of noisy children. Broken window - catch, broken lamp, broken kettle, inability of staff to understand the need to change the telecommand rather than just say "It's working now" Staying in a limited mobility room was a sobering and unpleasant experience.

Juha Families - 26/08/2019 AccorHotels review
« Herr »

Hotel is ok, but some minor issues: Restaurant at nights was fully booked all the time, breakfast was too crowded - no plates, no bread, coffee machines not working, lots of noice from aircraft, worn rooms, no bottle opener in the room - but free drinks = no sense. I asked bottle opener, it was not delivered. Kids program was a plus.

Cristina T. Families - 26/08/2019 AccorHotels review
« Great hotel fir family. Location very good »

The room was kept tidy by the household staff, and im so impressed. Breakfast was fabulously delicious with alot of choices. Hotel staffs are excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear MA CRISTINA, Thanks for your amazing score. Our team would be really glad if you would be able to give us a review on google.com http://bit.ly/2NcrsuD Best regards Henrique and the Novotel Team.

Mohammed T. Families - 24/08/2019 AccorHotels review
« A good hotel but poorly managed particularly customer service »

The problem started with difficulty in booking 2 rooms from 18 to 20th August, 2019. It took 4 telephone calls and more than half an hour to get through to somebody who could make booking for us. We were quoted the room charges and we paid through a credit card on "non-cancellable" basis. Confirmation was sent to me by e-mail. One room was booked for me and my wife and the other for the family of my son. I travelled from the UK and my son from Algarve. Although it was agreed that my son would be allowed entry to his room as he was arriving before us. However, he was kept waiting for 1-1/2 hours and told that his booking was not paid. When I arrived, after queueing for 15 minutes, different versions were provided, but that they had charged for only one room though they had confirmation of booking 2 rooms. Nobody knew whose mistake it was at Novotel Hotel, but stating that it was a Sunday and it was difficult to find out. Then rooms were offered one level below what we had booked. We were told that, although it was 3 pm, were not ready and cleaning will take 40 minutes. We were quite annoyed. We had offered to pay in cash the payment for one room Novotel failed to collect from the credit card company, Finally when we insisted to see the duty Manager to allow us to go to rooms we had booked, the matter got resolved, with us getting upgraded, first on condition we pay extra. We agreed to do that, but then the extra charge was refunded. We have been a member of Accor Club but it is this kind of very poor service that has kept us from coming to an Accor Hotel. As a side comment the restaurant has quite a good choice of food but is poorly run, admittedly at a very busy period. Spoons, knives and forks are found missing. For forks I and other clients had at least 5 minutes' wait. Out of 4 coffee machines, 2 were out of order on Day 1, with queues building up.

Anuj Business - 23/08/2019 AccorHotels review
« Anuj »

The stay was good . Few things —I will be here for a month but had to book in slots of under 10 days . So I requested to be moved to a non handicap room as I don’t want to block this . Staff was not very helpful and I ended up staying here itself ( even now )

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