ibis London Heathrow Airport 3 stars

Customer review rating (ALL Rating) 4.0/5 2,900 reviews

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112 Bath Rd, Hayes, Middlesex, London Heathrow Airport, UB3 5AL LONDON, United Kingdom

Description

Hotel extras

  • An ALLSAFE Bureau Veritas certified hotel

  • Hoppa Bus shuttle service can take hotel guests to and from the airport

  • Less than 20 minutes from nearest underground to central London & a short drive to Thorpe Park

  • Full service in-house Restaurant & Bar (Hotel is CASHLESS)

  • On-site paid parking & EV charging facilities

Our accommodation(s)

Hotel location

ibis London Heathrow Airport

112 Bath Rd, Hayes, Middlesex, London Heathrow Airport
UB3 5AL LONDON
United Kingdom

GPS:51.480789, -0.430683

Telephone
Fax +44 20 8564 7894

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wi-Fi
  • Breakfast
  • Bar
  • 100% Non Smoking Property

FOGG'S KITCHEN & BAR

Feeling peckish? You don't have to leave the hotel: inspired by the spirit of global adventure, the menu at Fogg's is loaded with everyone's favourites from tasty pizzas and salads to fragrant soups and diner-style comfort food.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  2,900 reviews

TripAdvisor Rating  3.5/5  6,202 reviews

Good experience

TripAdvisor rating 5.0/5

Miles H TripAdvisor review

Amin and Rana - Convenient location, Very helpful staff! I was stuck in the airport area overnight and this place saved me from having to stay up for two days. Breakfast available, clean rooms. Overall reception staff was great and cheap car park

Excellent hotel

Customer review rating 5.0/5

Ian M. Couples - Confirmed reviews ALL

An excellent stay for Heathrow very clean any the food in the restaurant was excellent

Dear IAN M., We very much appreciate your comments regarding your stay at the ibis London Heathrow Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Seema Dharani, Front of House Team Leader

Plumbing and Water Issue

Customer review rating 1.0/5

Amit Business - Confirmed reviews ALL

While the general stay is what i have come to expect from Ibis as a reasonably frequent stayer in Ibis Heathrow, on the final morning prior to departure there was no water in my room due, it seems, to e broken pipe. It was very disappointing that not only were we not informed (seems entire floor), but that there was no attempt by Ibis management to deal with the issue. Not only didnt i have any water to brush, wash or shower, but in the end i had to go to the bar area to request some water ... the reservation/hotel front office staff were no help. Not only did this mean i had to cancel some meetings in the morning (as i didnt want to go without any shower), but absolutely no attempt was made to dela with the situation. I even requested if there was a room available i could shower and this was rejected. On the whole, a hotel is measured not for when everything is fine, but when things go wrong, and you failed miserably .. not even when checking out was there any attempt to compensate or make me, as the customer, happier .. just shrugs!!! Very very disappointing and makes think whether this is a suitable hotel for me for the future

Dear AMIT S., Thank you for bringing this matter to our attention, and please accept our sincerest apologies for the inconvenience you experienced during your recent stay with us. We're truly sorry to hear about the water issue you encountered on the final morning of your stay, and we understand how frustrating it must have been to have your plans disrupted. We take incidents like this very seriously, as providing a comfortable and seamless experience for our guests is our top priority. We would like to conduct a more thorough investigation into the this matter to ensure that it is properly addressed and prevented from happening again in the future. Please reach out to us directly at h0… so that we can gather more details about your stay and work to resolve this matter to your satisfaction. Once again, please accept our apologies, and we hope to have the opportunity to restore your faith in our hotel in the future. Warm regards, Seema Dharani Front of House Team Leader

Staff very polite and good value for money

Customer review rating 4.5/5

Shane P. F. Business - Confirmed reviews ALL

I usually stay at Premier Inn but their internet is so slow 1/2 mb. I’ve wrote many emails with no response over 15 years. Appalling. Ibis has 85mb - comfortable beds - food very good and staff really professional. Location a bit difficult to get too - but worth the effort.

Dear SHANE F., Thank you for your kind words and for choosing IBIS London Heathrow Airport. We're delighted to hear that you found our staff polite, our accommodations comfortable, and our services good value for money. We're also pleased that you appreciated our high-speed internet, delicious food offerings, and professional staff. We understand that the location may pose some challenges, but we're glad to know that you found it worth the effort. We look forward to welcoming you back for another pleasant stay in the future. Warm regards, Seema Dharani Front of House Team Leader

Friendly staff in well located hotel.

Customer review rating 4.0/5

Anonymous Solo - Confirmed reviews ALL

Pleasant

Dear JOHN ALEXANDER N., We very much appreciate your comments regarding your stay at the ibis London Heathrow Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Seema Dharani, Front of House Team Leader

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Other web-users rate our hotel

  • 3,286 reviews 8.6/10 Location
  • 4,680 reviews 5.9/10 Room
  • 4,408 reviews 8.3/10 Service
  • 97 reviews 7.7/10 WiFi
  • 2,330 reviews 4.3/10 Comfort
  • 2,049 reviews 7/10 Cleanliness
  • 1,106 reviews 7.5/10 Breakfast

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