Hotel - Novotel Gent Centrum
Novotel Hotel Novotel Hotel

Novotel Gent Centrum Hotel

4.0/5 1,564 reviews
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
See rates

Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking
    • Public indoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed
  • 100% non-smoking hotel
  • Manual temperature control
  • Languages spoken at the hotel
    • English
    • French
    • Dutch
  • Reception open 24 hours a day
  • Dry cleaning / Ironing

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Hammam
    • Sauna
  • Other sports activities
    • Bicycles rental
    • Outdoor sports


  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 7 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Companies and event centres nearby


HET PAND1 km / 0.62 mi VLERICK LEUVEN GENT1 km / 0.62 mi VOLVO TRUCKS7 km / 4.35 mi
MILLIKEN1 km / 0.62 mi VOLVO CARS7 km / 4.35 mi

Congress centre

ICC5 km / 3.13 mi

Exhibition centre

FLANDERS EXPO10 km / 6.25 mi

Your meetings and events

Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can optimize the chances of its success by benefiting from the Novotel networkOur years of experience have let us build a great expertise in meetings organization.This hotel features premier meeting rooms in the center of Ghent, ideal for conferences and a variety of events. The staff provides proactive service, and the facilities include audiovisual equipment and free WiFi.

Novotel Gent Centrum Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
PERMEKE 21 m2 2 m 0 0 10 0 0
VAN GENT 21 m2 2 m 0 0 10 0 0
BOSCH 56 m2 3 m 50 15 28 30 40
MINNE 56 m2 3 m 50 15 28 30 40
VAN EYCK 56 m2 3 m 50 15 28 30 40
CLAUS 63 m2 2 m 50 20 31 30 40
CAVE MEDIEVALE GRUUTHUUS 120 m2 3 m 100 0 0 0 80
    • Audio and video equipment
    • Podium
    • Lectern
    • Day light
    • WIFI access
    • Syndicate rooms
    • Airconditioned meeting room
    • High speed transmission line
    • Video equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

  • 117 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 14 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • Pulse air
    • 220/240 V AC
    • Safe deposit box in room
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • High speed transmission line
    • RJ 45 outlet
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.3/5 AccorHotels Rating 5,566 reviews

Our guest reviews for
Novotel Gent Centrum

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,564 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Anonymous Friends - 10/09/2019 AccorHotels review
« Central and nice facilities »

Good experience

Diego Business - 09/09/2019 AccorHotels review
« Short business stay »

Great stay as always, but sound-proofing needs improvement. This time I had a room facing more towards Stadshal. And that can be noisy until late hours.

Vanessa R. Families - 08/09/2019 AccorHotels review
« Wonderful stay! »

We had a wonderful stay at the Novotel Gent Centrum! Its location in the heart of the city is magnificent and the staff were very welcoming. We were easily able to walk to go sightseeing and had a wide variety of restaurants and pubs to choose from. It was our wedding anniversary and the staff were kind enough to make it very special for us, which we greatly appreciate. We didn't use the parking nor ate breakfast there because it was a bit too pricey, but were able to find public parking within walking distance.

Andrew G. Business - 06/09/2019 AccorHotels review
« Was perfect, friendly and helpful staff, nice clean rooms and great facilities »

I was very happy staying there and would recomend the hotel to anyone. Not too much else to say really.

Russue Couples - 06/09/2019 AccorHotels review
« Ideal Location for a short break »

Hotel is in a great location, room was clean, modern and provided us with fridge, tea and coffee facilities and a safe. Breakfast choices are very good and the staff were friendly. Having the outdoor patio/swimming pool was a lovely bonus too. To help the environment further the hotel could provide mugs and glasses in the room as opposed to plastic throwaways. Although primarily a business hotel, it would have been better for tourists if an information sheet and map were given at check in as there is no information booklet in the rooms. This could include where the tourist office is, the nearest supermarket, tram and bus stops etc. The hotel is so well situated for all these places. AS THERE IS BUILDING WORKS GOING ON ADJACENT TO THE HOTEL, THIS SHOULD BE MENTIONED ON THE WEBSITE GIVING ADVANCE WARNING TO GUESTS. WE WERE WOKEN AT 6.45 a.m.!! Reception were understanding and able to move us to a quiet room for the rest of our stay. We would recommend this hotel for short stays in Ghent

P. Couples - 05/09/2019 AccorHotels review
« Very Good »

Good room Good staff Good interior Good facilities

Jane Families - 04/09/2019 AccorHotels review
« Friendly staff, great location good value. »

We really enjoyed our stay and hope to return.

Marcin Families - 02/09/2019 AccorHotels review
« Great location for reasonably low price. »

Great location, rooms are tid, very professional and friendly staff. Big plus for external swimming pool, kids love it.

Mike K. Couples - 02/09/2019 AccorHotels review
« Comfortable in a good location »

Friendly staff. Comfortable facilities. Pleasant surrounds. Excellent location

Anonymous Families - 01/09/2019 AccorHotels review
« Low quality rooms, poor service. »

Not up to Novotel standards. Leaky bathroom, bad pillows, doors not really working, unfriendly staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to review your stay. We are very saddened to read your comments from your recent stay. We pride ourselves on our usually high levels of customer service and care and your comments are not typical. You can be assured that your comments will be fully investigated and discussed with the hotel teams in order that we learn and improve. Your remarks regarding your room have also been duly noted. We hope that you will return for a more pleasant experience in the future. Kind regards, Petra DE MEYERE, General Manager

Rick Families - 28/08/2019 AccorHotels review
« Family ReUnion »

We stayed for 2 nights during our family reunion, the location, cleanliness, swimming pool, food and bars all great the staff very friendly apart form one young lady who worked the late reception shift (Saturday) who unfortunately was very unhelpful to the brink of being rude - on more than one occasion, thankfully the rest of the staff made up for her.

Sonia Friends - 27/08/2019 AccorHotels review
« Okay »

Lovely hotel but I was very disappointed that no-one ever mentioned the building work. Our room overlooked three buildings that were being renovated. There was no mention. And no apology. I had to keep the curtains closed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sonia, Thank you for taking time to review your recent visit. While we are pleased that you enjoyed our hotel, we regret that the building works were disruptive for you. We would like to clarify that we send notifications to all of our guests in advance regarding the building works, we are sorry if this didn't reach you. We encourage guests to let us know of any issues on site, our reception team would have been happy to find you a room away from the street side, availability dependent. We hope that you will return on another occasion. Kind regards, Petra DE MEYERE, General Manager

Couples - 25/08/2019 TripAdvisor review
« Summer Trip »

We always stay here when we visit Ghent. It is very central. The rooms are a good size with a nice bathroom, and are always very clean. The breakfast/restaurant area is large with windows all along one side which gives lots of light. Very pleasant bar /food area. Drinks are a reasonable price as is the food. It has a terrace which in the more warm months is nice to sit and have a drink over looking the pool area. For hotels customers only please note! Staff are all very pleasant. Wold recommend.

Guillaume Families - 23/08/2019 AccorHotels review
« Very good stay »

Very pleasant stay ATP Gent Novotel. The room was clean but bad exposed ( view on the wall and North exposed). The breakfasts were very nice. Se you !

Carl Business - 22/08/2019 AccorHotels review
« Overall very happy with the whole experience »

Easy check in / out process Good variety of food for breakfast Wide choice of beers available at the bar and the restaurant food was good value for money

Andrea Couples - 21/08/2019 AccorHotels review
« Pleasant stay »

Pleasant stay in a very central location. Room was clean and comfortable. Paper cups are ridiculous though.

Annie W. Families - 20/08/2019 AccorHotels review
« Poor customer service »

Room was ok, the sofa bed for my daughter didn’t sit on the floor at one end and we had to wedge it down so it didn’t feel she was sleeping on her head. The breakfast had very few options for food intolerances and the restaurant was overpriced for the food and poor service. We also saw old and used crockery outside the lift on our floor for 3 consecutive days during our stay which wasn’t pleasant

Our hotel has responded to the review
Our hotel has responded to the review

Dear Annie. Thank you for taking the time to review your stay. We truly value all feedback and we are very sorry that you were not entirely satisfied with your recent experience. We have taken good note of all of your comments and handed them to the concerned departments to be reviewed. We hope you will return for a more pleasant experience in the future. Kind regards, Petra DE MEYERE, General Manager

T. Families - 19/08/2019 AccorHotels review
« Parking an issue, great pool, football table and waffle machine »

Finding the hotel is an issue then it was 60 euro's for parking. We ended walking someway with cases then parking further out and getting a tram back in. I think advice with the parking prior would help with this hotel. The room was also very small for two adults and two children. I did mention this to the same guy who I dealt with about the parking but the attitude was it is what it is. The next day someone else on reception was much more helpful showing me another entrance to the hotel and offering me a guide book. The thing that made this hotel was the waffle machine at breakfast, the football table in the reception area and the pool.

Anonymous Business - 16/08/2019 AccorHotels review
« Disappointing »

I had high hopes for the hotel as the location is perfect and when I arrived the reception area and courtyard looked great. However my room faced straight onto a wall so it was very dark even with all the lights on. The room was very dated and the bed and pillows uncomfortable. I am staying in Gent on a weekly basis and would not return which is a shame

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking time to review your recent visit. We are sorry to read that your stay has not been completely pleasurable. While we are pleased to hear that you enjoyed our location, we regret that your room didn't meet your expectations, we encourage our guests to let us know of any issues on site, so that we can rectify them immediately. The comfort and well-being of our guests is of the utmost importance to us. We hope to see you again for an improved stay. Kind regards, Petra DE MEYERE, General Manager

Anonymous Solo - 15/08/2019 AccorHotels review
« First stay at Novotel »

I stay in Gent quite often for a business/vacation combo, this time I wanted to try Novotel. To begin the location is great, however it was a bit unclear where the entry to the hotel was, turns out it’s the same as the restaurant. I stayed on the first floor, the room was nice, extra door to cancel out noise, modern bathroom, medium soft bed, nice pillows, plenty of towels, complementary shampoo and shower gel and some good tea too. However it was very, very dark, I’m a young person and still had to put the flash light on in the hallway to see anything. Breakfast was good with a fairly large selection but I went on the high traffic time around 9:30-10:00 so most was picked out. Service was generally good, cleaning staff very friendly and polite, reception as well yet didn’t live up to Ibis standard across the square. For example when I asked about the tram down to the train station the receptionist gave me a map and said it was one of the ones down by the street... otherwise very pleased with my stay at Novotel but would stay at Ibis if to choose from the Accor group.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you for taking time to review your recent visit. It is very rewarding to know your stay with us was a great experience, it encourages us to continue to uphold our high standards. We have taken good note of your comments regarding lighting and service and have handed them to the concerned departments for review. We replenish our breakfast items regularly, however, we do try to avoid waste at the end of service, we are sorry this didn't meet your satisfaction. We do hope that you will reconsider as we would love to be able to welcome you back in the future. Kind regards, Petra DE MEYERE, General Manager

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
Your loyalty is rewarded
Le Club AccorHotels
Not participating hotel As a {{fidelityCard}} member Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

See rates