Hotel - Mercure Caen Centre Port de Plaisance Hotel
Mercure Hotel Mercure Hotel

Mercure Caen Centre Port de Plaisance Hotel

4.0/5 897 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Nearby)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed 10  EUR
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Russian
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Electric car recharging units
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Hairdressing salon
  • Porter

Leisure and activities

  • Fitness centre
  • Other sports activities  (Nearby)
    • Billiards/Snooker (Nearby)
    • Bowling (Nearby)
    • Karting facilities (Nearby)
    • Skating rink (Nearby)

Catering

  • Breakfast
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 12:00-14:00/19:00-22:00

Business services

  • 17 meeting room(s)
  • Conventions hotel
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Congress centre

CENTRE DES CONGRES2 km / 1.24 mi

Exhibition centre

PALAIS DES EXPOSITIONS2 km / 1 mi

Your meetings and events

For your seminars, we have 17 modular rooms (completely renovated in 2015)with WIFI access and natural light, which can accommodate up to 360people.For receptions, you will love our glass-roofed Atrium space,

Mercure Caen Centre Port de Plaisance Hotel Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
SALLE 43 / 47 (À L'ÉTAGE) 13 m2 3 m 0 8 8 0 0
SALLE 61 ( A L'ÉTAGE ) 13 m2 3 m 0 8 8 0 0
SALLE 62 (A L'ÉTAGE) 13 m2 3 m 0 0 0 0 0
SALLE 50 (À L'ÉTAGE) 15 m2 3 m 0 10 10 0 0
SALLE 51 ( A L'ÉTAGE ) 15 m2 3 m 0 10 10 0 0
SALLE 57 ( A L'ÉTAGE ) 15 m2 3 m 0 10 10 0 0
SALLE 63 ( A L'ÉTAGE ) 15 m2 3 m 0 10 10 0 0
SALLE 46 (À L'ÉTAGE) 27 m2 3 m 0 15 0 0 0
PISSARO 30 m2 3 m 30 12 12 15 20
SEURAT 30 m2 3 m 30 12 12 15 20
MONET 40 m2 3 m 40 18 18 24 20
SISLEY 50 m2 3 m 40 12 12 18 30
CEZANNE 90 m2 3 m 80 30 30 45 50
DEGAS 90 m2 3 m 80 30 30 45 50
RENOIR 90 m2 3 m 80 30 30 45 50
VAN GOGH 90 m2 3 m 80 30 30 45 50
ATRIUM 450 m2 3 m 0 0 450 0 450
    • Screen
    • Audio and video equipment
    • Podium
    • Day light
    • WIFI access
    • Video equipment
    • Syndicate rooms
    • Overhead projector
    • Airconditioned meeting room
    • High speed transmission line
    • Slide projector

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 126 rooms

Our restaurants and bars

See all our restaurants and bars
4.3/5 AccorHotels Rating 3,135 reviews

Our guest reviews for
Mercure Caen Centre Port de Plaisance Hotel

100% genuine reviews from our guests

Find out more
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4.0/5 TripAdvisor Rating 897 reviews
Mr D. S. Solo - 15/07/2019 AccorHotels certified review
« Very good. »

Your Reception team were very kind in arranging a quiet room for me, as I'm a pensioner and a very light sleeper. Appreciated . On after thought: I found the kettle in the room very helpful, and noted that it was 800w "Green Choice" from Manusec, who seem to me to be located in Villepreux (78450) France, south west of Paris. I would very much like to buy one, but it seems to me that Manusec would only sell in quantity, to hotels direct. => this QUESTION: Would it be possible for me to buy one 800w electric kettle from you next time, please, and if so for what sort of price? My email address: donstickland@ hotmail.com

Our hotel has responded to the review
Our hotel has responded to the review

Dear DONALD S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Caen Centre Port de Plaisance. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Alas, and I am very sorry to say that, we cannot sell our kettles to our clients. As as you say, it is a product that is sold to hotels only, I am very sorry. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Have a good day Sir and see you soon! Juliette

Elizabeth P. Friends - 15/07/2019 AccorHotels certified review
« Welcoming, clean, comfortable bed and good breakfast »

Very satisfied with room overall but a walk in shower would’ve been preferred due to stiff knees! Breakfast teabag would also be appreciated as we don’t drink earl gray nor fruit tea. The bed was perfect and extra pillows were welcome.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr P., Thank you so much for your kind and constructive feedback! We took good note of your comment regarding the tea in the room and see how we can improve our service. Best regards, Lucie

Derek B. Couples - 13/07/2019 AccorHotels certified review
« Very good experience »

Very good on the whole but hated the shower in room 258. The water escapes so easily from the shower tray and the shower was always only lukewarm. It was a bad experience using it. The bedroom lighting was very dark, we could hardly see to read.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Monsieur B., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Caen Centre Port de Plaisance. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Juliette

Dee Families - 12/07/2019 AccorHotels certified review
« Great hotel »

Location beside the port is excellent Staff are very friendly & helpful Stayed in family suite - great space, huge shower & a bath, lots of lovely toiletries Very quiet Excellent choices for breakfast buffet

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dee G., We very much appreciate your comments regarding your stay at the Hôtel Mercure Caen Centre Port de Plaisance. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Regards, Juliette

Fiona D. Families - 10/07/2019 AccorHotels certified review
« Did not use all facilities but what we used was good. »

Slight delay at reception - and noticed this a few times.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Madame D., We very much appreciate your comments regarding your stay at the Hôtel Mercure Caen Centre Port de Plaisance. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Regards, Juliette

Ms Friends - 10/07/2019 AccorHotels certified review
« Good hotel - will use again »

We much enjoyed our stay. Good hotel in a very central location and very helpful staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear MICHAEL S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Caen Centre Port de Plaisance. Have a good day and see you soon! Juliette

Cathy K. Business - 08/07/2019 AccorHotels certified review
« Excellent »

I enjoy staying at the Mercure because of its location, its friendly staff and good general standard of hotel offering overall.

Our hotel has responded to the review
Our hotel has responded to the review

Dear CATHY K., We very much appreciate your comments regarding your stay at the Hôtel Mercure Caen Centre Port de Plaisance. It is always a pleasure to receive positive feedback. I will share your comments with our team. Have a good day and see you soon! Juliette

Gjl Couples - 07/07/2019 AccorHotels certified review
« Return visit »

Comfortable accommodation with very effective air conditioning, excellent shower and garage. Helpful staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear GRAHAME L., We very much appreciate your comments regarding your stay at the Hôtel Mercure Caen Centre Port de Plaisance. Thank you Sir, see you soon and have a good day! Juliette

Dining C. R. M. R. (. Friends - 02/07/2019 AccorHotels certified review
« On behalf of the 48 members of the group, it was below the standard expected »

This was a group booking for which I was responsible. We had two late booking which were charged at a much higher rate than the group booking rate for everyone else. There were no potatoes served in our breakfast room. There were insufficient members of staff available to replenish food items. The packed lunches prepared for us on Saturday were given to another group. We were eventually provided with food but it was not individually packed. Two members of our party were vegetarian. They informed you at reception on arrival. Their needs for the packed lunches or dinner were not catered for. We booked a private room for dinner on Saturday evening but this occasion was spoiled through: Insufficient staff. Cold food (that should have been hot). Staff were clearing tables before people had finished eating. Ill-tempered staff began noisily clearing furniture whilst the room was still being used. Tables were poorly dressed (no table cloths and cheap napkins for example). This was exacerbated by having to walk past the well-dressed dinner tables of another group in the main atrium. The air conditioning (on the hottest day of the year) was inadequate and the staff informed us that they did not have access to the control room to adjust it. I shall enter "friends" in the field below even though we were an organised group (coach party) which, by the way, will be visiting Normandy again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Monsieur Carter,, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Caen Centre Port de Plaisance. I am sorry that your experience did not meet your (and therefore ours) expectations; please allow me to express my sincerest apologies. Sorry for the delayed answer, please rest assured that we have taken the appropriate measures to address the problem and prevent future occurrence. At Mercure, we strive to provide a superior service experience for every customer; that is why your feedback was very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Yoel B. T. Friends - 29/06/2019 AccorHotels certified review
« Strongly recommended ! »

Excellent location, great room, new hotel, friendly staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mister YOEL BEN t., The hotel staff and I would like to thank you for your comment regarding your stay at our hotel. Have a good day Sir and see you soon! Juliette

Wilton D. S. F. Families - 26/06/2019 AccorHotels certified review
« Perfect stay »

nice staff, good room, although need more conections plugs at the room.

Our hotel has responded to the review
Our hotel has responded to the review

Exmo Senhor (a) DA SILVA F., Thank you so much for your comment regarding your stay at the hotel! We hope to see you again soon! Na expectativa de o (a) acolher de novo, queira aceitar os nossos melhores cumprimentos. Juliette

David Couples - 24/06/2019 AccorHotels certified review
« Fantastic experience in a great hotel. »

From the moment we checked in we we thrilled with the hotel. The lady in check in was fantastic and had offered us an upgrade to the room as it was our anniversary. Had a great breakfast, was given suggestions on what to visit in Caen and our bags were looked after whilst we took time to collect our hire car.

Terry W. Families - 23/06/2019 AccorHotels certified review
« Enjoyable experience »

The 2 rooms were very comfortable (225 & 227). The breakfast was good but not worth 17 Euros normally charged - we paid 8 Euros for our Continental breakfast after discussion with the helpful manager. The garage facility was secure and reasonably charged. There were 2 maintenance items evident. The seal on the bottom of the shower door in 227 was ineffective causing water to leak onto the floor. The toilet flush kept running wasting water in 227.

Miguel Business - 01/06/2019 AccorHotels certified review
« absurd parking policy »

It took me 30 min to park since the hotel parking was "complete". When checking in, they told me I should have used the parking. Surprisingly, the parking is not complete, it is that they put the "complete" label to avoid others using it. The result is the same, we don't use it. This is absurd.

Dick Couples - 28/05/2019 AccorHotels certified review
« Great Place to Stay »

Our stay on Caen was the first stop after a trans-Atlantic flight from the US. We were bushed when we arrived. The staff was very helpful in getting us settled in and providing suggestions as to where to visit and dine. The hotel is centrally located and the surrounding area is quiet.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr T., Thank you so much for your great feedback ! We appreciate it very much. We are looking forward to welcome you back. Kind regards, Lucie

Cindy L. Friends - 27/05/2019 AccorHotels certified review
« Very nice »

The hotel is clean, beds are very comfortable and the breakfast was very good. It was a great location for exploring Normandy. The staff were very friendly and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Good morning ! We would like to thank you very much for sharing your nice feedback. We are very happy to know that you totally enjoyed your stay with us ! See you soon! Kind regards Lucie

James Solo - 27/05/2019 AccorHotels certified review
« Pleasant stay in Caen »

Everything was fine. Room was clean and well appointed. Staff was helpful. Great location.

Mikael B. Business - 26/05/2019 AccorHotels certified review
« Good »

Nice hotel but not so good that there still is room that people smoke in!

C. K. Business - 23/05/2019 AccorHotels certified review

I really enjoy staying at Mercure Caen. It is in excellent location close to restaurants and castle. Staff on Reception are friendly. Breakfast is good but would like proper egg boiler machine to be put in. A hard boiled egg takes 10 minutes. I am visiting over 3 years and egg boiler is always the issue. Everything else is excellent.

Vanesa Business - 20/05/2019 AccorHotels certified review
« It was a great experience. »

It was great. The staff is very friendly and helpful, the food was great, the premises, the room and bathroom were really clean and warm.

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