Hotel - Novotel Toronto North York
Novotel Hotel Novotel Hotel

Novotel Toronto North York Hotel

3.5/5 1,082 reviews
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
See rates

Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Nearby)
    • Public indoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • Chinese Mandarin
    • English
    • Spanish
    • French
    • Italian
    • Japanese
    • Polish
    • Russian
    • Korean
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • Early Check in from 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
    • Beauty salon
    • Hairdressing salon

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre
  • Well-being
    • Sauna
    • Tanning salon
  • Golf course 18 holes  (Nearby)
  • Outdoor tennis court  (Nearby)
  • Jogging track

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 17:00-22:00
    • Opening hours : Week-end 17:00-22:00

Business services

  • 8 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Companies and event centres nearby

Company

AEGON0.5 km / 0.31 mi AXA2 km / 1.24 mi CADBURY ADAMS0.5 km / 0.31 mi CAPITAL ONE1.3 km / 0.81 mi DOWNSVIEW CHURCH9.4 km / 5.84 mi KPMG2.77 km / 1.72 mi LOWES0.1 km / 0.06 mi NESTLE1.1 km / 0.68 mi PRICE WATERHOUSE CO2 km / 1.24 mi PROCTER AND GAMBLE HEAD OFFICE1.17 km / 0.73 mi SANOFI6.1 km / 3.79 mi SCIENCE CENTRE11.4 km / 7.08 mi TTC12.3 km / 7.64 mi WARNER BROSS2 km / 1.24 mi YORK UNIVERSITY8.6 km / 5.34 mi
AEGON TRANSAMERICA0.4 km / 0.25 mi BOMBARDIER AEROSPACE8.35 km / 5.19 mi CADBURY KRAFT FOODS7 km / 4.35 mi COLUMBUS CENTRE9.3 km / 5.78 mi HEINZ2 km / 1.24 mi LOWE'S HOME CENTER0.1 km / 0.06 mi MANPOWER0.5 km / 0.31 mi NESTLE CANADIAN HEAD OFFICE1 km / 0.63 mi PROCTER & GAMBLE1.2 km / 0.75 mi S.A.P CANADIAN HEAD OFFICE2.77 km / 1.72 mi SANOFI PASTEUR7 km / 4.35 mi STARBUCKS0.1 km / 0.06 mi VALE INCO40.1 km / 24.92 mi XEROX13.1 km / 8.14 mi

Congress centre

METRO TORONTO CONVENTION CENTRE25.6 km / 15.91 mi

Exhibition centre

CANADIAN NATIONAL EXHIBITION20 km / 12.5 mi

Your meetings and events

Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can optimize the chances of its success by benefiting from the Novotel networkOur years of experience have let us build a great expertise in meetings organization.

Novotel Toronto North York Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
CUMMER 26 m2 3 m 25 12 12 15 20
EMPRESS 26 m2 2 m 0 0 10 0 0
DEMPSEY 35 m2 3 m 0 0 12 0 0
DUNCAN 48 m2 3 m 35 15 14 20 30
SHEPARD 48 m2 3 m 35 15 14 20 20
JOHNSON 57 m2 3 m 50 25 25 30 40
STAGE DOOR 85 m2 3 m 60 20 25 35 50
GIBSON BALLROOM 260 m2 3 m 300 45 0 125 220
    • Day light
    • WIFI access
    • Video equipment
    • High speed transmission line
    • Catering available

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 260 rooms
  • 100% non-smoking hotel
  • 8 rooms for people with reduced mobility
  • 12 connecting rooms
  • Baby bed
    • Ice machine
    • 110/120 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • TV with on-screen billing info
    • Telephone
    • Radio in room
    • Remote control TV
    • Baby bed
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • WIFI in your room
    • Direct dial telephone
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.1/5 AccorHotels Rating 6,637 reviews

Our guest reviews for
Novotel Toronto North York

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 1,082 reviews
Anonymous Families - 08/09/2019 AccorHotels review

Polite personal and very good breakfeast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dostal, We very much appreciate your comments regarding your stay at the Novotel Toronto North York. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Novotel Toronto North York Team

Anonymous Business - 05/09/2019 AccorHotels review
« Very clean and updated rooms are most welcoming! »

Making reservations via the website simply did not work, but after sending email, I received a phone call and the reservation was simple and efficient. Excellent reception upon arrival. Clear instructions for parking. Lovely breakfast. I am a very long-standing Marriott client, however, I will keep Novotel in mind for any future requirements.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marilyn, We very much appreciate your comments regarding your experience at the Novotel Toronto North York. We are delighted to read that you had a great stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to welcome you again very soon! Sincerely, Novotel Toronto North York Team

Joseph P. Families - 05/09/2019 AccorHotels review
« The stay was very relaxing and enjoyable. »

My experience was very relaxing for me. The inactive thing in the lobby was very enjoyable for my nephew. The staff were very friendly and helpful. The gifts for my nephew was good for him. The room was not to bad it was comfortable just little to small. I like the food choices for the breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. P., We very much appreciate your comments regarding your experience at the Novotel Toronto North York. We are delighted to read that you had a nice stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Please rest assured that we are taking the appropriate measures to address the air conditioning and voicemail system in order to prevent future problems. Thank you for your feedback, and we hope to welcome you again very soon! Sincerely, Novotel Toronto North York Team

Anonymous Solo - 04/09/2019 AccorHotels review
« Enjoyable »

The staff was excellent but the hotel itself seems a little run down. I really didn't like that there was not a top sheet on the bed. The card said one was in the cupboard but I had to request it. The carpet and chair seemed stained and the top sheet I received had a large rip in it. Also the notices up about the elevators needing a key after 10 pm were not accurate. If things are to be put in writing, you should ensure that they are accurate.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Laura, Thank you for taking the time to tell us about your experience at the Novotel Toronto North York. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problems you mentioned regarding cleaning and maintenance in order to prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Novotel Toronto North York Team

Charlie N. L. Families - 04/09/2019 AccorHotels review
« Always a treat! »

As always, I was treated very well and greeted nicely and everything was great!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Lewis, We very much appreciate your comments regarding your stay at the Novotel Toronto North York. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Novotel Toronto North York Team

Anonymous Couples - 04/09/2019 AccorHotels review
« Sufficient, but might not return. »

Room had an excellent layout which we appreciated for working purposes. Food at Trio mediocre. We have stayed at Novotel Mississauga many times and found breakfast buffet there far superior to North York. Disappointed with level of cleaning service at our room; dirty cups, glasses left around.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jane, Thank you for taking the time to tell us about your experience at the Novotel Toronto North York. We are sorry that it did not meet your expectations; please allow us to express our sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problems you mentioned regarding breakfast and cleaning in order to prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Novotel Toronto North York Team

Tatiana A. Couples - 03/09/2019 AccorHotels review
« Good cost benefit, nice location »

The hotel is close to shops and especially the subway, which made it very easy to get around the city. The hotel has confortable rooms and a good breakfast buffet.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tatiana, We appreciate your comments regarding your stay at the Novotel Toronto North York. We are glad to read that you had a good stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your feedback, and we hope to welcome you again very soon. Sincerely, Novotel Toronto North York Team

S.n. Solo - 03/09/2019 AccorHotels review
« Convenient location. Close to shopping, restaurants and entertainment »

Generally good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sharleen, Thank you for taking the time to tell us about your experience at the Novotel Toronto North York. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please note that all of our guestrooms are equipped with a mini fridge and we do not provide individual microwaves for safety reasons. We appreciate your sharing your concerns, and hope to welcome you again very soon. Sincerely, Novotel Toronto North York Team

Mary Business - 03/09/2019 AccorHotels review
« Convenient location in a comfortable hotel »

The room was comfortable and I especially appreciated the coffee maker and the mini fridge, since we ate breakfast in our room every morning. The room was clean, the bed was comfortable. I enjoyed using the pool the one time that I had available time. The reception staff were very busy but did their best to help as soon as they could

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mary, We very much appreciate your comments regarding your stay at the Novotel Toronto North York. We are delighted to read that you had a comfortable stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your feedback, and we hope to welcome you again very soon! Sincerely, Novotel Toronto North York Team

H. S. Families - 30/08/2019 AccorHotels review
« Our stay was most enjoyable. »

In many stays over the years, we have found the ambience, service and rooms of consistently high quality. That you no longer include the BBC News channel in your cablevision was, however, a minor disappointment.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., We very much appreciate your comments regarding your stay at the Novotel Toronto North York. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please rest assured that we are taking the appropriate measures to address the BBC news channel inclusion and orange marmalade at breakfast for future reference. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Novotel Toronto North York Team

Bernice K. Families - 29/08/2019 AccorHotels review
« love this hotel »

perfect -- bed is comfy

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bernice, Thank you for the great review of our hotel. We are glad that you enjoyed your stay and hope to welcome you again very soon! Sincerely, Novotel Toronto North York Team

Dan S. Business - 29/08/2019 AccorHotels review
« Delightful stay »

The room was comfortable and housekeeping did a great job straightening up each day. The staff was solicitous and helpful when called upon.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., We very much appreciate your comments regarding your stay at the Novotel Toronto North York. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one! Sincerely, Novotel Toronto North York Team

Fraser Z. Business - 28/08/2019 AccorHotels review
« Underwhelming »

When I first entered the room it was still dirty from previous guests, ongoing throughout my stay cleaning was an issue. There were used coffee cups that were not removed and the carpet was not vacuumed. The wear and tear on the room was evident with hooks and fixtures broken off the wall. The room was small, and the glass door to the bathroom allowed no privacy, and there was no bathroom fan. The exercise equipment was wornout and some were broken, the pool was heavily chlorinated and not maintained, overall facility was really poor and is why I terminated my stay early as my family wanted to enjoy the pool and exercise room. The food at the restaurant was good and the staff were exceptional, the flies around the bar were offputting and an indicator that there is a water/mold issue. The access to the parking garage was strange, taken my luggage through the mall to get to my car was uncomfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. z., Thank you for taking the time to share your comments regarding your stay at the Novotel Toronto North York. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow us to express our sincerest apologies and rest assured that we have taken the appropriate measures to address the hotel amenities and room cleanliness in order to prevent any future problems. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the future. Sincerely, Novotel Toronto North York Team

Anonymous Families - 28/08/2019 AccorHotels review
« Very good »

The biggest complaint is the comfort of the mattress and especially the pillows They are lumpy and hard. I asked for different ones which were a little better but not really comfortable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ruth, Thank you for taking the time to tell us about your experience at the Novotel Toronto North York. At Novotel, we strive to provide superior service for every guest; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the mattress and pillow comfort in order to prevent future problems. We appreciate your sharing your concerns, and hope to welcome you again soon... Sincerely, Novotel Toronto North York Team

Joe Business - 28/08/2019 AccorHotels review
« enjoyed my stay »

great breakfast selections. Ben cooked some amazing omelettes in the restaurant. had a great experience. thank you

Our hotel has responded to the review
Our hotel has responded to the review

Dear Joe, Thank you for your comment! We are glad that you enjoyed your stay and hope to have some yummy tacos for lunch soon... Sincerely, Novotel Toronto North York Team

Kp Business - 28/08/2019 AccorHotels review
« Comfortable »

Check in was very quick. Service was excellent. Breakfast buffet was satisfying

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kerry, We appreciate your comments regarding your stay at the Novotel Toronto North York. We are glad to read that you had a comfortable stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your feedback, and we hope to welcome you again very soon. Sincerely, Novotel Toronto North York Team

Alpor Families - 27/08/2019 AccorHotels review
« A very well located hotel for a stop over in Toronto! »

Nicely located hotel really on top of a Metro station (line 1). Friendly staff and nice, new and clean room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. P., We appreciate your comments regarding your stay at the Novotel Toronto North York. We are glad to read that you had a good experience and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your feedback, and we hope to welcome you again very soon. Sincerely, Novotel Toronto North York Team

Dominic C. Families - 27/08/2019 AccorHotels review
« Mr »

It was excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. C., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon. Sincerely, Novotel Toronto North York Team

Ddacosta Families - 27/08/2019 AccorHotels review
« Very good- great location for us. »

Great location and adequate room size for our needs although one of our beds was not made up on arrival. The breakfast was overall very good, although on the Saturday many items had run out and not been replaced (we were down in the restaurant around by 9am so not too late). Pool facility was adequate as was the gym. The reception staff, while polite for the most part, seemed rushed and not very well trained. It felt like a hotel that would have been very nice 15 - 20 years ago, but has started to look a little tired. That being said, I would recommend for convenience to 401 and subway, competitive pricing and overall amenities.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dara, Thank you for taking the time to tell us about your experience at the Novotel Toronto North York. We are sorry that it did not meet your expectations; please allow us to express our sincerest apologies. At Novotel, we strive to provide superior service for every guest; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problems you mentioned in order to prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Novotel Toronto North York Team

Adrian P. Families - 27/08/2019 AccorHotels review
« Great hotel with super staff! »

We had a great four days in Toronto, the room provided what we needed and the staff were helpful when we needed them. The range at breakfast was superb and particularly the great omelettes made by Ben!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. P., We very much appreciate your comments regarding your stay at the Novotel Toronto North York. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one! Sincerely, Novotel Toronto North York Team

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
Your loyalty is rewarded
Le Club AccorHotels
Not participating hotel As a {{fidelityCard}} member Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

See rates