Hotel - Novotel Toronto North York
Novotel Hotel Novotel Hotel

Novotel Toronto North York Hotel

3.5/5 1,091 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying

Leisure and activities

Catering

  • Breakfast

Business services

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Hotel location

Companies and event centres nearby

Company

AEGON0.5 km / 0.31 mi AXA2 km / 1.24 mi CADBURY ADAMS0.5 km / 0.31 mi CAPITAL ONE1.3 km / 0.81 mi DOWNSVIEW CHURCH9.4 km / 5.84 mi KPMG2.77 km / 1.72 mi LOWES0.1 km / 0.06 mi NESTLE1.1 km / 0.68 mi PRICE WATERHOUSE CO2 km / 1.24 mi PROCTER AND GAMBLE HEAD OFFICE1.17 km / 0.73 mi SANOFI6.1 km / 3.79 mi SCIENCE CENTRE11.4 km / 7.08 mi TTC12.3 km / 7.64 mi WARNER BROSS2 km / 1.24 mi YORK UNIVERSITY8.6 km / 5.34 mi
AEGON TRANSAMERICA0.4 km / 0.25 mi BOMBARDIER AEROSPACE8.35 km / 5.19 mi CADBURY KRAFT FOODS7 km / 4.35 mi COLUMBUS CENTRE9.3 km / 5.78 mi HEINZ2 km / 1.24 mi LOWE'S HOME CENTER0.1 km / 0.06 mi MANPOWER0.5 km / 0.31 mi NESTLE CANADIAN HEAD OFFICE1 km / 0.63 mi PROCTER & GAMBLE1.2 km / 0.75 mi S.A.P CANADIAN HEAD OFFICE2.77 km / 1.72 mi SANOFI PASTEUR7 km / 4.35 mi STARBUCKS0.1 km / 0.06 mi VALE INCO40.1 km / 24.92 mi XEROX13.1 km / 8.14 mi

Congress centre

METRO TORONTO CONVENTION CENTRE25.6 km / 15.91 mi

Exhibition centre

CANADIAN NATIONAL EXHIBITION20 km / 12.5 mi

Your meetings and events

Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can optimize the chances of its success by benefiting from the Novotel networkOur years of experience have let us build a great expertise in meetings organization.

Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
CUMMER 26 m2 3 m 25 12 12 15 20
EMPRESS 26 m2 2 m 0 0 10 0 0
DEMPSEY 35 m2 3 m 0 0 12 0 0
DUNCAN 48 m2 3 m 35 15 14 20 30
SHEPARD 48 m2 3 m 35 15 14 20 20
JOHNSON 57 m2 3 m 50 25 25 30 40
STAGE DOOR 85 m2 3 m 60 20 25 35 50
GIBSON BALLROOM 260 m2 3 m 300 45 0 125 220
    • Day light
    • WIFI access
    • Video equipment
    • High speed transmission line
    • Catering available

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 260 rooms
  • 100% non-smoking hotel
  • 8 rooms for people with reduced mobility
  • 12 connecting rooms
  • Baby bed
    • Ice machine
    • 110/120 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • TV with on-screen billing info
    • Telephone
    • Radio in room
    • Remote control TV
    • Baby bed
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • WIFI in your room
    • Direct dial telephone
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

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4.1/5 AccorHotels Rating 6,780 reviews

Our guest reviews for
Novotel Toronto North York

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 1,091 reviews
Bill Business - 13/11/2019 Confirmed reviews AccorHotels
« Comfy »

Safe , clean comfy

Our hotel has responded to the review
Our hotel has responded to the review

Dear William, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon. Sincerely, Novotel Toronto North York Team

Hotel Business - 13/11/2019 Confirmed reviews AccorHotels
« Not bad »

The hotel was great, location amazing. Only gripe was that I couldn't check in early, but that's fine. My issue is that when I came back 30 minutes after my scheduled check in, I still was told to wait another 45 minutes. I expected more.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Louis, Thank you for taking the time to tell us about your recent experience at the Novotel Toronto North York. We are sorry that it did not meet your expectations; please allow us to express our sincerest apologies. At Novotel, we strive to provide superior service for every guest; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the issue with your check-in in order to prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Novotel Toronto North York Team

Michelle C. Business - 12/11/2019 Confirmed reviews AccorHotels
« I had a nice, comfortable stay. »

My hotel room was beautiful. My only complaint was with the shower. There was a gap under the bottom of the shower door and when I used the shower, it flooded the bathroom floor in the area surrounding the door. The first time I showered, I didn't know this would happen and I had put my shower towel on the floor near the door so that it was close for me to grab afterward but it was sopping wet when I picked it up. And, since there was only 1 shower towel in the room, I had to dry off with a hand towel. For subsequent showers I had to put down towels to catch the water that would come out and then wring them out and hang them so they could dry. This can't be good for the floor around the shower and is a slipping hazard for guests. Other than that, my experience with the hotel and people of the hotel was wonderful. (Note: I recommend posting a sign at the entrance to the underground parking to instruct hotel guests to take a ticket rather than use your credit card. I didn't know this so I used my credit card and had to pay more for parking than I would have if I'd known).

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michelle, Thank you for taking the time to tell us about your recent experience at the Novotel Toronto North York. At Novotel, we strive to provide superior service for every guest; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address your suggestion regarding the parking instructions, as well as the problem with the shower in order to prevent future occurrence. We appreciate your sharing your concerns, and hope to welcome you again very soon. Sincerely, Novotel Toronto North York Team

Anonymous Business - 12/11/2019 Confirmed reviews AccorHotels
« difficult to arrange service »

the first room I was in was cold and I had to move. room service never answered their phone. but when services were delivered staff was friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Carl, Thank you for taking the time to tell us about your recent experience at the Novotel Toronto North York. We are sorry that it did not meet your expectations; please allow us to express our sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Novotel Toronto North York Team

Envoy Business - 10/11/2019 Confirmed reviews AccorHotels
« All the amenities of home »

The room was very clean. Everything I needed for a stay was there. Fridge, coffee/tea bar, robe. Extra towels, toiletries, etc etc. Close to grocery store, restaurants, cinemas ...Would definitely stay there again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anwar, We appreciate your comments regarding your experience at the Novotel Toronto North York. We are glad to read that you had a pleasant stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your feedback, and we hope to welcome you again very soon! Sincerely, Novotel Toronto North York Team

Anonymous Business - 08/11/2019 Confirmed reviews AccorHotels
« I thoroughly enjoyed my stay. »

I was in training all day so I only used the room to sleep but the room was nice and clean.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. G., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon. Sincerely, Novotel Toronto North York Team

Rose Business - 07/11/2019 Confirmed reviews AccorHotels
« Welcoming Staff »

My 2nd time staying at the Novotel, staff are very friendly. Overall good experience. Great location as well.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rose, Thank you for taking the time to review your recent stay at Novotel. We are glad that you enjoyed your experience and hope to welcome you again very soon. Sincerely, Novotel Toronto North York Team

Anonymous Business - 07/11/2019 Confirmed reviews AccorHotels

Heating system did not work. Elevator noisy.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lauren, Thank you for taking the time to tell us about your recent stay at the Novotel Toronto North York. We are sorry that it did not meet your expectations; please allow us to express our sincerest apologies. At Novotel, we strive to provide a superior service experience for every guest; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to fix the heating and elevator noise in order to prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Novotel Toronto North York Team

Anonymous Business - 07/11/2019 Confirmed reviews AccorHotels
« as alwsy very good »

friendly check-in ...great service in the restaurant

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nicola, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon. Sincerely, Novotel Toronto North York Team

Lc Business - 07/11/2019 Confirmed reviews AccorHotels
« The hotel is fine »

Check-in went well. The room was ready even though I arrived before 3.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lorne, Thank you for taking the time to review your stay at Novotel. We are glad that you enjoyed your experience and hope to welcome you again very soon. Sincerely, Novotel Toronto North York Team

Anonymous Business - 06/11/2019 Confirmed reviews AccorHotels
« okay »

I stay here at least twice per week. I have been for the past 13 years. this visit I was upgraded to 19th floor. the room was just okay. almost disappointing. the hairdryer blew cool air - not hot. there was a repetitive sound coming from the roof.. like water running/ flushing the shower head was old and sprayed a very small spray of water... hard to take a shower.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Heather, Thank you for taking the time to tell us about your recent experience at the Novotel Toronto North York. At Novotel, we strive to provide superior service for every guest; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the room problems you mentioned in order to prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Novotel Toronto North York Team

Linda L. Families - 05/11/2019 Confirmed reviews AccorHotels
« Good »

Good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gordon, Thank you for taking the time to review your recent stay at Novotel. We are glad that you enjoyed your experience and hope to welcome you again very soon. Sincerely, Novotel Toronto North York Team

Andrew Business - 05/11/2019 Confirmed reviews AccorHotels
« Friendly, helpful reception, but the shower was a problem. »

The front desk was extremely accommodating, adjusting my room to a higher floor when I asked. They also provided great guidance about getting around Toronto for a first-time visitor. The only issue I had was with the shower which wasn't in great shape, and the water leaked out between the shower door and spilled onto the floor, creating quite a mess.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrew, We appreciate your comments regarding your stay at the Novotel Toronto North York. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please rest assured that we are taking the appropriate measures to fix the problem with the shower in order to prevent future occurrence. Thank you again for sharing your experience, and we hope to welcome you again very soon. Sincerely, Novotel Toronto North York Team

Anonymous Business - 04/11/2019 Confirmed reviews AccorHotels

Overall I had a very pleasant experience with a minor issue.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Suad, Thank you for taking the time to tell us about your recent experience at the Novotel Toronto North York. At Novotel, we strive to provide superior service for every guest; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to fix the electrical outlet problem in order to prevent future occurrence. We appreciate your sharing your concerns, and hope to welcome you again very soon. Sincerely, Novotel Toronto North York Team

Jkw Business - 04/11/2019 Confirmed reviews AccorHotels
« Always a pleasure »

I always enjoy staying at the Novotel. Staff are always polite. It is located close to where I need to walk to for work. Many amenities are nearby. My room was always clean. Only comments would be: I miss having the option to take a bath with the stand up shower only, the full length mirror is located in an area that is tight so you can't really see yourself well, the ice machine on my floor didn't work so I went down a floor every morning, and the a/c did not get very cold all week so I was hot most of the time. Parking is nice as it is indoors.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jody, Thank you for taking the time to tell us about your recent experience at the Novotel Toronto North York. At Novotel, we strive to provide superior service for every guest; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problems you mentioned in order to prevent future occurrence. We appreciate your sharing your concerns, and hope to welcome you again very soon. Sincerely, Novotel Toronto North York Team

Guy B. Business - 04/11/2019 Confirmed reviews AccorHotels
« Excellent »

Everything was acceptable & fully met my expectations... Thanks!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., We appreciate your comments regarding your recent stay at the Novotel Toronto North York. We are glad to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your feedback, and we hope to welcome you again very soon! Sincerely, Novotel Toronto North York Team

Audrey C. Business - 04/11/2019 Confirmed reviews AccorHotels
« It was good - I have no complaints »

I was there for business, rooms where clean - staff was friendly. I was happy with my stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Audrey, We appreciate your comments regarding your stay at the Novotel Toronto North York. We are glad to read that you had a pleasant stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your feedback, and we hope to welcome you again very soon. Sincerely, Novotel Toronto North York Team

Kartik Business - 03/11/2019 Confirmed reviews AccorHotels
« Good »

My experience was good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., Thank you for taking the time to review your recent stay at Novotel. We are glad that you enjoyed your experience and hope to welcome you again very soon. Sincerely, Novotel Toronto North York Team

Anonymous Business - 02/11/2019 Confirmed reviews AccorHotels
« Clean and quiet »

Great.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Katherine, Thank you for the great review of our hotel. We are glad that you enjoyed your experience and hope to welcome you again very soon. Sincerely, Novotel Toronto North York Team

Jan S. Solo - 02/11/2019 Confirmed reviews AccorHotels
« Pleased to use this hotel again »

I received a warm welcome at reception at all times. I ate mostly in the hotel in the evenings and the food was beautifully cooked and well presented. The sizzling plates were exactly as described and a plastic apron was provided. The waiting staff were very pleasant. Breakfast was on a buffet style basis although there was also an omelette station most days during the week. I stayed in an Executive room as I prefer a walk in shower. Bathroom essentials were provided on a daily basis and my room was also kept clean. I used the laundry service and was pleased with it, although an iron and ironing board are available in the room. The hotel is maybe used by business people on short stays. I was staying there for 11 nights and found the drawer space a bit on the small side. All in all, I would stay there again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear David, We very much appreciate your comments regarding your stay at the Novotel Toronto North York. We are delighted to read that you had a great stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your feedback, and we hope to welcome you again very soon. Sincerely, Novotel Toronto North York Team

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