Hotel - Novotel Toronto North York
Novotel Hotel Novotel Hotel

Novotel Toronto North York Hotel

3.5/5 1,086 reviews
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
See rates

Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Nearby)
    • Public indoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • Chinese Mandarin
    • English
    • Spanish
    • French
    • Italian
    • Japanese
    • Polish
    • Russian
    • Korean
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • Early Check in from 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
    • Beauty salon
    • Hairdressing salon

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre
  • Well-being
    • Sauna
    • Tanning salon
  • Golf course 18 holes  (Nearby)
  • Outdoor tennis court  (Nearby)
  • Jogging track

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 17:00-22:00
    • Opening hours : Week-end 17:00-22:00

Business services

  • 8 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Companies and event centres nearby

Company

AEGON0.5 km / 0.31 mi AXA2 km / 1.24 mi CADBURY ADAMS0.5 km / 0.31 mi CAPITAL ONE1.3 km / 0.81 mi DOWNSVIEW CHURCH9.4 km / 5.84 mi KPMG2.77 km / 1.72 mi LOWES0.1 km / 0.06 mi NESTLE1.1 km / 0.68 mi PRICE WATERHOUSE CO2 km / 1.24 mi PROCTER AND GAMBLE HEAD OFFICE1.17 km / 0.73 mi SANOFI6.1 km / 3.79 mi SCIENCE CENTRE11.4 km / 7.08 mi TTC12.3 km / 7.64 mi WARNER BROSS2 km / 1.24 mi YORK UNIVERSITY8.6 km / 5.34 mi
AEGON TRANSAMERICA0.4 km / 0.25 mi BOMBARDIER AEROSPACE8.35 km / 5.19 mi CADBURY KRAFT FOODS7 km / 4.35 mi COLUMBUS CENTRE9.3 km / 5.78 mi HEINZ2 km / 1.24 mi LOWE'S HOME CENTER0.1 km / 0.06 mi MANPOWER0.5 km / 0.31 mi NESTLE CANADIAN HEAD OFFICE1 km / 0.63 mi PROCTER & GAMBLE1.2 km / 0.75 mi S.A.P CANADIAN HEAD OFFICE2.77 km / 1.72 mi SANOFI PASTEUR7 km / 4.35 mi STARBUCKS0.1 km / 0.06 mi VALE INCO40.1 km / 24.92 mi XEROX13.1 km / 8.14 mi

Congress centre

METRO TORONTO CONVENTION CENTRE25.6 km / 15.91 mi

Exhibition centre

CANADIAN NATIONAL EXHIBITION20 km / 12.5 mi

Your meetings and events

Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can optimize the chances of its success by benefiting from the Novotel networkOur years of experience have let us build a great expertise in meetings organization.

Novotel Toronto North York Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
CUMMER 26 m2 3 m 25 12 12 15 20
EMPRESS 26 m2 2 m 0 0 10 0 0
DEMPSEY 35 m2 3 m 0 0 12 0 0
DUNCAN 48 m2 3 m 35 15 14 20 30
SHEPARD 48 m2 3 m 35 15 14 20 20
JOHNSON 57 m2 3 m 50 25 25 30 40
STAGE DOOR 85 m2 3 m 60 20 25 35 50
GIBSON BALLROOM 260 m2 3 m 300 45 0 125 220
    • Day light
    • WIFI access
    • Video equipment
    • High speed transmission line
    • Catering available

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 260 rooms
  • 100% non-smoking hotel
  • 8 rooms for people with reduced mobility
  • 12 connecting rooms
  • Baby bed
    • Ice machine
    • 110/120 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • TV with on-screen billing info
    • Telephone
    • Radio in room
    • Remote control TV
    • Baby bed
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • WIFI in your room
    • Direct dial telephone
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.1/5 AccorHotels Rating 6,694 reviews

Our guest reviews for
Novotel Toronto North York

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 1,086 reviews
Vijayaraj K. K. Business - 11/10/2019 AccorHotels review
« Location »

Very good experience. This hotel is in a very convenient location in the city.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Vijayaraj, We very much appreciate your comments regarding your stay at the Novotel Toronto North York. We are glad to read that you had a great stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your feedback, and we hope to welcome you again very soon. Sincerely, Novotel Toronto North York Team

Solo travel - 10/10/2019 TripAdvisor review
« Accommodating But Expensive Hotel! »

The Novotel Hotel here in North York is very clean & comfortable. It has easy access to the Subway. Efficient check in and check out, with excellent customer service. But this hotel is VERY expensive, with poor dining hours at the hotels restaurants. The dining hours are too short and not very accommodating to guests. The "extra" features, like movie rentals(in your room costing $20.00) are absolutely ridiculous. I have NEVER paid $20 to rent a movie in my life. The most I paid was 5-8 dollars. This hotel charges $20. Thats gouching the customer. This hotel is great in every other respect, but the prices are way too high for the average guest.

Anonymous Business - 09/10/2019 AccorHotels review

It was fine, no issues, thank you for including complimentary water.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. R., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon. Sincerely, Novotel Toronto North York Team

Corey S. Families - 09/10/2019 AccorHotels review
« Convenient location with helpful staff »

The hotel and services were great, with very helpful staff. We had to have our room key cards reset 5-7 times per day which was quite inconvenient, but were informed that the system was to be replaced within the next year. The restaurant was great, but we would have made greater use of it had it been open for lunch, and as a bar for drinks and cocktails throughout the afternoon and later evening. Please consider expanding operating hours, at least from Thur-Sun.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., Thank you for taking the time to tell us about your stay at the Novotel Toronto North York. At Novotel, we strive to provide a superior experience for every guest; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address your comments and suggestions in order to improve our overall service. We appreciate your sharing your concerns, and hope to welcome you again very soon. Sincerely, Novotel Toronto North York Team

Maha Families - 09/10/2019 AccorHotels review
« My stay was smooth and pleasant »

I appreciate the housekeeping . They are very helpful and courteous. I enjoy the perfect location on top of the subway and has all the necessary amenities around the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Maha, We very much appreciate your comments regarding your stay at the Novotel Toronto North York. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Novotel Toronto North York Team

Anonymous Business - 07/10/2019 AccorHotels review
« Clean, comfortable, friendly »

Staff were friendly, room was small but clean, modern and comfortable. The room needs some drawers to unpack clothes into and a few extra hangers in the wardrobe. Breakfasts were good, dinner menu felt limited and I did not enjoy eating of a hotplate that was not big enough for my vegetables and steak. Bar staff were great.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. H., Thank you for taking the time to tell us about your experience at the Novotel Toronto North York. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address our room storage space and dinner hot plate in order to prevent any future problems. We appreciate your sharing your concerns, and hope to welcome you again very soon. Sincerely, Novotel Toronto North York Team

Eugenia O. A. Solo - 07/10/2019 AccorHotels review
« Fantastic »

All the employees are friendly. Especially the restaurant employees. Keep shining novotel employees.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Eugenia, We very much appreciate your comments regarding your stay at the Novotel Toronto North York. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Novotel Toronto North York Team

Anonymous Families - 07/10/2019 AccorHotels review

nice room, comfortable bed, good breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. w., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to welcome you again very soon. Sincerely, Novotel Toronto North York Team

Vicky Business - 07/10/2019 AccorHotels review
« Friendly »

clean and friendly

Our hotel has responded to the review
Our hotel has responded to the review

Dear Vicky, Thank you for taking the time to review your stay at Novotel. We are glad that you enjoyed your stay and hope to welcome you again very soon. Sincerely, Novotel Toronto North York Team

M.bessa Families - 06/10/2019 AccorHotels review
« Satisfied »

Everything wa ok, despite the fact we were 4 people in the same room and the hotel forgot to includ towels for 4 people, instead the room was supply only for 2 people and we had to call during our stay the house keeping to bring towels for to more people and they unfortunately managed to bring only for 1 people instead for two more people

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., Thank you for taking the time to tell us about your experience at the Novotel Toronto North York. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the missing towels issue in order to prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Novotel Toronto North York Team

Guest Business - 06/10/2019 AccorHotels review
« It did the trick »

I was here for 19 nights. The room was clean and housekeeping service was awesome. Breakfast is the best, unlike anything i would expect from a hotel breakfast - very impressed. I only had two issues, I asked to switch from a double room to a single bed room and was told I would be called closer to the date they had a room available and no one called me to advise me. I did not call and ask as I was settled into the room I was in however staying 19 night having a little more space in the room to move around would have been nice. On my last night I woke up with unexplained itchy red bumps on my arms and stomach. I removed the sheets and checked the mattress for unwanted guests on the bed and did not find anything suspicious but found it unsettling to wake up with mysterious itchy bumps.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Meagan, Thank you for taking the time to tell us about your stay at the Novotel Toronto North York. At Novotel, we strive to provide a superior service experience for every guest; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address your room change request as well as inspect the room for any signs of parasites in order to prevent future problems. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Novotel Toronto North York Team

Anonymous Solo - 02/10/2019 AccorHotels review
« Very comfortable hotel in a convenient location »

Clean, comfortable room. Pleasant staff. Easy to get to off the 401 highway. I stay here fairly often and am always satisfied.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. G., We appreciate your comments regarding your stay at the Novotel Toronto North York. We are delighted to read that you had a comfortable stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your feedback, and we hope to welcome you again very soon. Sincerely, Novotel Toronto North York Team

Silvia Business - 02/10/2019 AccorHotels review
« Satisfied as usual »

No complaints, staff go over and above to make you feel welcomed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Silvia, We very much appreciate your comments regarding your stay at the Novotel Toronto North York. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you again very soon. Sincerely, Novotel Toronto North York Team

Anonymous Couples - 02/10/2019 AccorHotels review
« Great Location but some issues »

Generally good, but had difficulty getting out of the parking lot because the ticket we received from the front desk didn't work, and the parking attendant refused to believe that we had paid. I kept asking him if he wanted to see our bill, but he kept insisting that we owed $26. He finally looked at the bill and let us through. This was totally unnecessary as it held us up, as well as the cars behind us. Room was large, as was bathroom, but there were long black hairs in the sink and in the shower.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sheila, Thank you for taking the time to tell us about your experience at the Novotel Toronto North York. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the issue with the parking ticket, as well as room cleanliness in order to prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Novotel Toronto North York

Patrick Families - 29/09/2019 AccorHotels review
« Very satisfying. Really appreciated the guest reception (coincided with 25th Wedding Anniversary) »

Comfortable room. Good choice at breakfast (though disappointed menu changed during the week - my son missed his baked beans). Very much appreciated being invited to a guest reception on September 10, 2019 (coincided with our 25th wedding anniversary). Also enjoyed the video game 'table' in the lobby - taught my son Soduku.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., We appreciate your comments regarding your stay at the Novotel Toronto North York. We are glad to read that you had a very satisfying stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are pleased with our service as it is what we strive for every day. Please rest assured that we have taken the appropriate measures to address our breakfast menu options in order to keep it consistent on a regular basis. Thank you for your feedback, and we hope to welcome you again very soon... Sincerely, Novotel Toronto North York Team

Winifred D. Business - 28/09/2019 AccorHotels review
« Good conference location »

Pleasant staff, nice amenities.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Winifred, We appreciate your comments regarding your stay at the Novotel Toronto North York. We are glad to read that you had a positive experience and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every D.. Please rest assured that we have taken the appropriate measures to address the buffet food temperature in order to prevent future problems. Thank you for your feedback, and we hope to welcome you again very soon... Sincerely, Novotel Toronto North York Team

Anonymous Business - 27/09/2019 AccorHotels review
« It was sufficient, but did not meet my expectations given the cost. »

- The thing that displeases me most about staying with you is the lack of adequate refrigeration. At the very least, most hotels have a bar fridge that functions. Instead, your fridges only have space for drinks and are not cold enough to maintain food at a safe temperature. This forces me to spend more money and purchase all of my meals, because I cannot even keep leftovers in my room. - The construction noise was difficult during my stay, but I know that is out of your control, and you properly notified guests with signage. However, when I went to leave the hotel one evening, my car was completely enclosed by fences and there was active construction going on. I was unable to access my car and it was filthy. When I notified staff at the front desk, they were not very helpful. A manager (I believe) offered to accompany me back down to see if he could speak to the construction crew, but I told him I already had. They allowed me to go to my car, but no one escorted me and I had to find my own way by squeezing through fencing while there was heavy machinery, tripping hazards, and dust everywhere (the crew was wearing masks and hearing protection, but I obviously was not). The staff at the front desk were apologetic, but that's it. I informed them that there was no signage that I could not park in that section when I checked in, and that I was checking out in the morning. The next morning, guess what? My car was still trapped, so it seems that no one from the hotel followed up with the crew to ensure that I would have access to exit (note that there were also a few other cars fenced in with me). As such, I found a section with caution tape instead of fencing, so I ripped through the tape so I could drive out. I understand that this was not completely in the hotel's control, but I could not believe when I received my bill that nothing was done--no compensation on my parking, no call to follow-up with me...nothing. That, in my mind, was the worst part about my recent stay because customer service is very important to me, and your hotel did not live up to that.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrea, Thank you for taking the time to tell us about your experience at the Novotel Toronto North York. We are sorry that it did not meet your expectations; please allow us to express our sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to follow up on the parking issue as well as the fridge temperature in order to prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Novotel Toronto North York Team

Anonymous Business - 26/09/2019 AccorHotels review
« Staff were friendly, efficient and accomodating. Room was clean. »

I had to request a sheet for the bed (top sheet) and I found out on Thursday the second last morning of my stay that my breakfast was included. I didn't find the pillows comfortable but otherwise everything was great, staff fantastic and the breakfast was good. Great convenient location! I'm booked for 3 more stays.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marie, We appreciate your comments regarding your stay at the Novotel Toronto North York. It is always a pleasure to receive positive feedback. I will share it with our team and I am sure that it will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please rest assured that we are taking the appropriate measured to address the breakfast and pillows in order to prevent future problems. Thank you again for sharing your experience, and we look forward to welcoming you again soon! Sincerely, Novotel Toronto North York Team

Anonymous Business - 26/09/2019 AccorHotels review
« Unacceptable noise level »

Construction in the parking garage resulted in incessant and irregular banging. I get that renovations need to be done, but I feel the cut off time should be much earlier. While 9pm may not seem late to some, I suffer from severe insomnia and have to get sleep whenever I can, and sometimes that's at 7pm. I feel that level and intensity of noise after 7pm is disrespectful to your guests.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kimberly, Thank you for taking the time to share your comments regarding your stay at the Novotel Toronto North York. Please allow us to express our sincerest apologies for your experience. Please rest assured that we have taken the appropriate measures to address the construction noise in order to minimize the impact on our guests. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the future. Sincerely, Novotel Toronto North York Team

Yael M. Business - 26/09/2019 AccorHotels review
« Room was great, service was not »

Upon check in I was advised that breakfast was not included however this booking was for two rooms and the other room did receive breakfast. 4 nights into my 6 night stay I found out about this and inquired, the staff gave me breakfast for the 2 remaining nights however offered no compensation for the 4 nights where breakfast was not given. I asked to speak to a manager and no one called me. This is extremely disappointing service. Considering I am a travel agent, I The room itself was lovely and was quite happy on this level.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yael, Thank you for taking the time to share your comments regarding your stay at the Novotel Toronto North York. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow us to express our sincerest apologies. Please rest assured that we have taken the appropriate measures to address the issue with breakfast in order to prevent any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the future. Sincerely, Novotel Toronto North York Team

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
Your loyalty is rewarded
Le Club AccorHotels
Not participating hotel As a {{fidelityCard}} member Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

See rates