Hotel - Novotel York Centre
Novotel Hotel Novotel Hotel

Novotel York Centre Hotel

4.0/5 2,895 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Bus/coach parking area (Nearby)
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed 12  GBP
  • Babysitting on request
  • 100% non-smoking hotel
  • Manual temperature control
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
    • Italian
    • Polish
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Dry cleaning / Ironing
  • Porter

Leisure and activities

  • Indoor heated pool
  • Babysitting on request
  • Boat excursions  (Nearby)
  • Bike rack facilities

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 12:00 - 12:00
    • Opening hours : Week-end 12:00 - 12:00

Business services

  • 7 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Companies and event centres nearby

Company

HSBC0.8 km / 0.5 mi NORWICH UNION0.8 km / 0.5 mi SHEPHERD CONSTRUCTION1 km / 0.62 mi UNIVERSITY OF YORK2 km / 1.25 mi
NESTLE ROWNTREE2 km / 1.25 mi PORTAKABIN4.83 km / 3 mi SMITH AND NEPHEW2 km / 1.25 mi

Congress centre

BEST WESTERN MONKBAR HOTEL1.61 km / 1 mi HARROGATE28.97 km / 18 mi HILTON YORK HOTEL0.1 km / 0.06 mi HOLIDAY INN YORK HOTEL2.41 km / 1.5 mi MARRIOTT YORK HOTEL2.41 km / 1.5 mi PARK INN0.8 km / 0.5 mi QUALITY HOTEL0.1 km / 0.06 mi

Exhibition centre

LEEDS EXHIBITION CENTRE40.23 km / 25 mi

Your meetings and events

Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can optimize the chances of its success by benefiting from the Novotel networkOur years of experience have let us build a great expertise in meetings organization.

Novotel York Centre Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
FISHERGATE SUITE 200 m2 2.7 m 210 46 60 90 140
MEETING ROOM 1 & 2 90 m2 3 m 70 24 32 32 50
MEETING ROOM 3 55 m2 3 m 50 22 26 16 20
MEETING ROOM 3 & 4 110 m2 3 m 100 26 36 40 60
MEETING ROOM 4 55 m2 3 m 50 22 26 16 30
MEETING ROOM 5 50 m2 3 m 50 20 20 20 30
MEETING ROOM 6 43 m2 3 m 35 16 16 16 20
    • Flipchart
    • Videoconferencing
    • Audio and video equipment
    • WIFI access
    • Syndicate rooms
    • Podium
    • Lectern
    • Day light
    • Slide projector
    • Video equipment
    • Overhead projector
    • Catering available
    • Simultaneous interpreting

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Enjoy modern decor and ergonomic comfort. Queen bed, en-suite bath or shower, sofa bed, large flexible work area, complimentary WIFI access, 32'' LCD TV, hairdryer, iron, laptop safe, fridge, tea/coffee, Up to 2 adults and 2 children.Enjoy modern decor and ergonomic comfort. Queen bed, en-suite bath or shower, sofa bed, large flexible work area, complimentary WIFI access, 32'' LCD TV, hairdryer, iron, laptop safe, fridge, tea/coffee, Up to 2 adults and 1 child.

  • 124 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • 124 family rooms
  • 5 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Emergency exit map
    • Air Cooling System
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Telephone
    • Opening windows
    • Remote control TV
    • Work desk in all rooms
    • Baby bed
    • Satellite/cable colour TV
    • WIFI in your room
    • Manual temperature control
    • Web TV
    • TV room service ordering
    • High speed transmission line
    • Minibar
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

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4.3/5 AccorHotels Rating 8,566 reviews

Our guest reviews for Novotel York Centre

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 2,895 reviews
Couples - 24/03/2019 TripAdvisor review
« Always welcoming »

We've stayed here many times as it is a good position for most of York and especially The York Barbican, where go and see concerts. It's comfy, clean and rooms are well equipped with lovely smellies.Our one complaint was that the pillows were terrible. Very lumpy and uncomfortable. New pillows in all rooms I think.They are modernising it at the moment so the dinning area isn't as it should be. They managed a nice breakfast though. The staff are helpful and friendly which is always nice.

Couples - 20/03/2019 TripAdvisor review
« Not happy »

Booked for a special weekend in York Warned a week before this via email that the hotel had a conference on But as we had pre booked with no cancellation we’re not told we could ask for a move .or we would have . We were told that the lobby could be busy .but on the Saturday night when at 3 am phoned down to complain about the noise we where told it was winding up ... 4 am the noise finally stopped . Next day the reception did understand our anoyance and said that the event had meant to finish at midnight

Our hotel has responded to the review
Our hotel has responded to the review

Dear Flyer32549266908, Thank you for posting your thoughts. I am very sorry about your experience at the hotel. We did contact guests to inform of the large event; offered to be contacted for additional information and asked guests to let us know if they were staying for the event or not in order to help us manage those who needed assistance (hotel moves, date changes or quiet areas of the hotel); those we heard from who wanted particular things were obliged. I understand the team offered you a part reimbursement on departure and while it does not give you back your sleep time I hope it showed our regret. Kind regards, Kai

Family - 20/03/2019 TripAdvisor review
« A Nice Hotel »

Good location not too far from the town centre. A good base for visiting York . Excellent staff,friendly and welcoming . The downside was picking the weekend of the Lib Dem conference, but, really if that's all to complain about then not too bad.

Julie A. H. Business - 19/03/2019 AccorHotels certified review
« Generally satisfied but a few hiccups »

Staff were great. As a wheelchair user I need more assistance than most which was good-naturedly forthcoming. On arrival we asked for printed evac plan - had to wait for printed version to be created. Room phone didn't work, no obvious assistance alarm in bedroom. On arrival couldn't actually get wheelchair past bag stand in room so had to go back to reception for assistance. Upon requesting information regarding exercise area and sanitary arrangements for my dog, all stated was vague and of no practical use. I was told there were plenty of dog bins aIone my route to the Barbican but there were none that I could see. I asked each day where to dispose of waste - no-one had a solution until my final day when I said I had put poo bag under a parking cone adjacent to blue badge parking and the receptionist said that was fine and she would ensure it was dealt with. Final comment is that the beds were firm, a good height and comfortable.

James H. Couples - 18/03/2019 AccorHotels certified review
« Busy »

The hotel and location was great however it was let down by the Liberal Democrat’s convention that was taking place at the same time. It would have been nice to relax at the bar, but I couldn’t even see it for the mass of people wearing yellow badges! Not the hotels fault I know.

Anthony H. Business - 18/03/2019 AccorHotels certified review
« Nice Rooms - Shame about the breakfast »

Rooms were clean and tidy and well maintained. Breakfast was not a great experience. The Nespresso machine was not man enough for the job in hand and was badly configured so the coffee delivery was wrong. Staff seemed poorly trained on the device. Check-in for breakfast was badly organised. Given the building work going on the number of breakfast staff should have been increased. Overall a disappointing experience.

John S. Couples - 18/03/2019 AccorHotels certified review
« Weekend Stay »

Comfortable modern hotel in a good location. The staff throughout were excellent and welcoming, and the hotel had a good ambience. I would have given it more than 8 but the restaurant was undergoing refurbishment which limited capacity and range of evening menu. However the staff did their very best to deliver good service under difficult conditions and the food was good quality. The breakfast buffet was very good and the food was freshly cooked and well replenished. We would definitely stay here again.

Dr C. G. Business - 18/03/2019 AccorHotels certified review
« Spotless and well designed rooms with friendly and efficient staff »

The hotel was the conference hotel for the Liberal Democrat Spring Conference and hosted many of the fringe meetings. On-line check-in was easy and efficient and confirmed by email as was the checkout. Luggage storage after checkout was very efficient. The bathroom and bedroom room were spotless and the interior design very pleasing. Bar and restaurant area was spacious and the service good, even with very large guest numbers. The breakfast buffet was excellent as far as the non cooked dishes were concerned, but the "Cooked Breakfast" components lost the 10th star on the rating. Ok, but not replaced often enough to keep the flavours, especially the fried eggs. Also the metal serving dishes had large metal lids with nowhere to place them when serving ones self, making it difficult to hold and serve at the same time. However the staff were very friendly and efficient and the room was airy with large windows. Will stay here again when in York.

Robert W. B. Solo - 18/03/2019 AccorHotels certified review
« Adequate hotel »

Convenient for the Barbican Conference Centre Adequate breakfast Bar meals poor Service friendly

Jane D. Business - 18/03/2019 AccorHotels certified review
« Excellent seevixe »

Very comfortable rooms and staff were all excellent

Joanne W. Families - 18/03/2019 AccorHotels certified review
« Mrs Joanne W. »

I was absolutely delighted with how well we were welcomed, treated and accommodated by every single member of staff we came into contact with on the Monday evening and Tuesday daytime. I was staying in preparation for a business meeting, but my husband (Steven), baby daughter (Lily), and my Husky (Akira) all joined me in the hope of having a short trip away to enjoy York whilst I worked. Steven and I had stayed at the hotel in August to celebrate our Anniversary, and Akira had accompanied us. We were so overwhelmed by how well the staff treated her that we vowed we would be back. We were wowed once again.

Ram M. Families - 18/03/2019 AccorHotels certified review
« Overnight Stay, smooth customer experience. »

In light of delay with Junior suite building approvals the management phoned me to confirm arrangements for adjoining rooms while we were en route. Bill was reduced. Room service was good, all staff helpful & polite. I would stay there again. Good V.F.M.

Wendy D. Friends - 17/03/2019 AccorHotels certified review
« Lovely stay in York »

Very comfortable hotel. Central location. Staff were friendly and helpful

Denise C. Families - 16/03/2019 AccorHotels certified review
« Mrs Denise c. »

I was not impressed with my stay this time.First off the room we were given at first had a terrible smell.the next room we had trouble closing the door.Also the sofa bed was not level and you rolled over to the other side.Their were refurbishments being carried out downstairs and the false wall they put up you could see it moving when eating your breakfast,which was quite scary.I have stayed At this hotel quite a few times but don’t think I will be returning.

Cheryl H. Couples - 16/03/2019 AccorHotels certified review
« Lovely friendly hotel. Perfect location. »

Staff very friendly. Nice birthday treat from hotel that I didn't expect. Attention to detail. Room lovely. Although not as clean as I'd of expected. Dried milk in fridge and hair in the shower. But overall good experience. Breakfast was stunning, so much choice. Pool warm and well maintained. Nice touches like games room, adults only swim, taxi butler. Lovely walk down river straight to city centre but far enough away to be peaceful. Will be staying again very soon.

Our hotel has responded to the review
Our hotel has responded to the review

Dear CHERYL H. Thank you for the review of our hotel, I have shared your feedback with housekeeping regarding the cleanliness issues you had. We are glad that you enjoyed your stay otherwise and hope to see you again very soon. Sincerely, Sarah Miller I Front Office Manager I Novotel York Centre I Fishergate | York I YO10 4FD +4…60 | H0… I www.novotel.com

Ron R. Solo - 16/03/2019 AccorHotels certified review
« Very good value for money . »

From the moment I checked in with the happy receptionists my stay was excellent .Front of house Staff were very helpful. The reception area was always tidy and kept very clean .The TV was on without sound which was good as its easy to watch football with out hearing it .

Martin H. Couples - 16/03/2019 AccorHotels certified review
« Hotel, Room, Bed and Staff were very good. Pool amenities could have been better. »

The room was very good, although the skip outside our window being filled at 06:00 on a Sunday morning should have been avoided. The bar was relaxed and enjoyable. The best aspect of the staff were the staff who were all eager to please and happy in their work. Well done staff of York!!!

Anonymous Couples - 15/03/2019 AccorHotels certified review
« Wonderful stay. »

We were made to feel really welcome by all the team. The level of service was, as it has been on our previous visits, outstanding. Our room and the hotel overall was spotless and comfortable. Great choice of food at breakfast. Looking forward to returning soon.

Robert W. Families - 15/03/2019 AccorHotels certified review
« MR »

I booked 2 superior rooms for myself and my daughter. Sadly the rooms were not as expect. One of the rooms had iron and ironing board. The other room did not have. One of the rooms had hair drier the other room did not have. The room I stayed in only had 5 basic channels working. In addition the rooms were not clean.

Pete Business - 14/03/2019 AccorHotels certified review
« Quick service »

Quick check in and out. Shame I had to pay for parking but that is York Council Issue really.

Our hotel has responded to the review
Our hotel has responded to the review

Dear PETER ALLAN S. Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Sarah Miller I Front Office Manager I Novotel York Centre I Fishergate | York I YO10 4FD +4…60 | H0… I www.novotel.com

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