Hotel - Novotel York Centre
Novotel Hotel Novotel Hotel

Novotel York Centre Hotel

4.0/5 3,003 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed 12  GBP
  • Babysitting on request
  • 100% non-smoking hotel
  • Manual temperature control
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
    • Italian
    • Polish
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Dry cleaning / Ironing
  • Porter

Leisure and activities

  • Indoor heated pool
  • Babysitting on request
  • Boat excursions  (Nearby)
  • Bike rack facilities


  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 12:00 - 12:00
    • Opening hours : Week-end 12:00 - 12:00

Business services

  • 7 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
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Hotel location

Companies and event centres nearby


HSBC0.8 km / 0.5 mi NORWICH UNION0.8 km / 0.5 mi SHEPHERD CONSTRUCTION1 km / 0.62 mi UNIVERSITY OF YORK2 km / 1.25 mi
NESTLE ROWNTREE2 km / 1.25 mi PORTAKABIN4.83 km / 3 mi SMITH AND NEPHEW2 km / 1.25 mi

Congress centre

BEST WESTERN MONKBAR HOTEL1.61 km / 1 mi HARROGATE28.97 km / 18 mi HILTON YORK HOTEL0.1 km / 0.06 mi HOLIDAY INN YORK HOTEL2.41 km / 1.5 mi MARRIOTT YORK HOTEL2.41 km / 1.5 mi PARK INN0.8 km / 0.5 mi QUALITY HOTEL0.1 km / 0.06 mi

Exhibition centre


Your meetings and events

Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can optimize the chances of its success by benefiting from the Novotel networkOur years of experience have let us build a great expertise in meetings organization.

Novotel York Centre Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
MEETING ROOM 6 43 m2 3 m 35 16 16 16 20
MEETING ROOM 5 50 m2 3 m 50 20 20 20 30
MEETING ROOM 3 55 m2 3 m 50 22 26 16 20
MEETING ROOM 4 55 m2 3 m 50 22 26 16 30
MEETING ROOM 1 & 2 90 m2 3 m 70 24 32 32 50
MEETING ROOM 3 & 4 110 m2 3 m 100 26 36 40 60
FISHERGATE SUITE 200 m2 2 m 210 46 60 90 140
    • Flipchart
    • Videoconferencing
    • Audio and video equipment
    • Podium
    • Lectern
    • Day light
    • WIFI access
    • Syndicate rooms
    • Slide projector
    • Video equipment
    • Overhead projector
    • Catering available
    • Simultaneous interpreting

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 146 rooms

Our restaurants and bars

See all our restaurants and bars
4.3/5 AccorHotels Rating 9,177 reviews

Our guest reviews for
Novotel York Centre

100% genuine reviews from our guests

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4.0/5 TripAdvisor Rating 3,003 reviews
Sahina S. Business - 12/07/2019 AccorHotels certified review
« Dirty Linens, unclean room - poor service overall »

The linen was dirty both days I stayed there. The second day it wasn’t even changed I reckon and the same sheets were used (which were already dirty). The bed sheet was too small for the bed and half my feet had no sheet because it couldn’t be fitted as it was too small. My card payment was processed incorrectly three times and I was made to call the bank considering the declined payment. The bank explained they were processing the payment incorrectly and even when I explained it to the customer representative of the hotel how to get it sorted it was of no use. I had to make a bank transfer and no one still sent me my business invoice that I requested 5 times from 5 different people. The people at reception seemed in rush while checking me out and no one stopped to understand what my request was around the invoice. I was just asked to leave the details and then over the phone someone explained I would be sent an invoice with details on system so I had to go through the story again as to how the details on system were incorrect and I left correct details with someone at the reception. Painful experience overall.

Geoff T. Couples - 12/07/2019 AccorHotels certified review
« very good service especially considering the alterations in progress »

as above

Stewart D. Couples - 12/07/2019 AccorHotels certified review
« Not Good »

The room was not ready at 1400hrs as stated in the confirmation email. Offered an upgrade to an Exec room at £15 extra which I declined. Waited in Reception until after 1500hrs with refurbishment drilling noise etc. Rang and complained to customer services. Room ready at 1510hrs and received an apology and free parking and 2 complimentary drinks. I informed Reception that they should have offered a free upgrade at 1400hrs which was acheaper option and would have saved me and my wife waiting for over an hour.

P. Friends - 11/07/2019 AccorHotels certified review
« Pity about the continuing refurbishment »

OK, room cleaning was poor. On 2 days the room was not serviced.

Howard.b. Couples - 11/07/2019 AccorHotels certified review
« Poor »

Works ongoing in reception, just a laptop that kept failing at reception, food came out cold, room cleaned on second day but no toilet rolls or milk left in room, also towels not replaced just picked up off the floor. Staff did the best there could under the circumstances

Christine J. Couples - 11/07/2019 AccorHotels certified review
« Mrs »

Overall very good. Restaurant, bar and reception staff very good. But very disappointed with the room servicing. We had left our towels on the floor for changing. We found that they had been put back on the rail damp and dirty, this we know as I had used the iron and on checking it it had left dirty marks on the towel. We would usually reuse towel but they were thin and worn, not really fit for purpose. Also toiletries were not replaced and the tissue box contained only one tissues. We did report these things on checking out. Also we paid for our parking but was told that there is no monortoring of vehicles for payment.

Private Solo - 10/07/2019 AccorHotels certified review
« Staff lack of enthusiasm »

Ordered drink from the bar when somebody finally came she didn't have wot I ordered and couldn't be bothered going to the fridge to get lemon for my gin and tonic I to ask Reception staff looked like students didn't look very professional

Rather N. S. Families - 10/07/2019 AccorHotels certified review
« Mrs »

I asked in booking for two adjoining room, which is what I got.However I asked for a shower as one of us was older, but we ended up with a bath. One of us had forgotten to bring a toothbrush, and we were kindly given a complimentary one .It was an enjoyable stay.

Carol W. Couples - 10/07/2019 AccorHotels certified review
« On the whole OK, will hopefully improve when refurbishment complete »

Prior to arrival Addison was extremely helpful with my booking arrangements. On arrival at reception at 12.30 I was surprised to be told I could not check in until 3pm and that perhaps I would like to go into York and come back a bit later; I have always been able to check in that early but obviously do not expect the room to be ready.One of the square pillows had a nasty stain so I swopped it for a clean one from the wardrobe; on the morning of check-out I noticed a blood splash on the bathroom wall underneath the toilet roll; this is pretty unacceptable. I have a photo of this if you would like to see it. The staff, as always, were polite and helpful but the hotel could do with more of them. A gentleman waited at reception for over 10 minutes when the night reception had gone upstairs with an issue and at breakfast the two poor girls were unable to keep up with demand resulting in no knives, clean mugs or white bread available.They were working non stop but it really needs more staff on duty. I still feel the hotel is value for money but really wish the general cleanliness was addressed; checking the actual pillow for stains, not just the covers and ensuring all stains removed from the bathroom.

Susan D. Couples - 10/07/2019 AccorHotels certified review
« Lacking attention to detail in some areas »

Poor room make up Bed not made.. tea/coffee/milk/cups not replaced Perfectly good toiletries taken away and replaced. No complimentary water Shower blocked. Tray overflow Breakfast disappointing. Many items not full. Cold. Generally disorganised on first morning More efficient staff on the Monday. Expected a much higher standard from this hotel. Issues reported. And a lot of sorrys! Nothing else offered. Had to make our bed. Fetch my own tea and milk etc. No ideal.

John Families - 09/07/2019 AccorHotels certified review
« Good experience despite ongoing building work »

Room was fine and breakfast was good, Bar prices were expensive, though.

Nancy L. Families - 09/07/2019 AccorHotels certified review
« Ok stay, music from a function or bar the first night kept us up all night »

First night ok, got stuck in s lift and staff were less than helpful, their comment was “thanks for your feedback”. Music from a function or bar coupled with a screaming child running up and down the hallway all night. Kept us up all night. Second night was better. Pancake machine broke on during breakfast so we were disappointed however staff at checkout were brilliant.

Laglasgow Couples - 08/07/2019 AccorHotels certified review
« Busy hotel »

Arrived to a lot of building work going on in reception. Girl seemed a little stressed as computers were running slow also! Was booked in and went straight to our room dropped our bag & straight back out before the shops closed. On return went to make a coffee no expresso machine (we had booked an executive room) went back to reception same girl could not apoligise enough changed our room however to 3 further attempts to get the electronic key to work! Diningroom big and spacious served quickly bit sat an hr did not come back to clear our plates or with dessert menue. We ended up leaving the resturanta. Breakfast was noisey due again to the work in reception. A pot of tea was made for me on asking as only tea/coffee machinen, I prefer a pot. Quick breakfast & left for home.

Andrew M. Couples - 08/07/2019 AccorHotels certified review
« beautiful reburbished room in a hotel in an excellent location »

The hotel is being refurbished, although it was only the lobby area that I noticed any disruption. Our room was beautiful.

Aubrey Couples - 08/07/2019 AccorHotels certified review
« First stay, but not the last ! »

Very enjoyable stay. Made to feel very welcome. The staff made it very special.

Lorraine B. Families - 08/07/2019 AccorHotels certified review
« Good but over priced »

Building works. No reception. Wires from walls in restaurant. No changing in pool or toilets or shower. Cost £275 for one twin room. Not worth the money. Won’t be returning later this year to be with you. Most sad. First bad stay at a Novotel.

Karen Friends - 08/07/2019 AccorHotels certified review
« Disappointed »

Booked a room for three people, but the room wasn't set up for three. I had to request extra towels and drinks, and to top it all off had to make up my own quilt because no cover was provided. I was also charged for early check in when I didn't.

M. S. Couples - 08/07/2019 AccorHotels certified review
« Great stay love the new common area bar and restaurant »

Wife and I had a lovely stay

Dane Families - 08/07/2019 AccorHotels certified review
« Ok- bit overpriced »

Work in the lobby didn't bother me but the experience felt a little understaffed (wasn't the warmest of welcomes). Nice to have the pool and it was what I expected but it felt a little unclean (cloudy lots of chlorine). Room was spotless and a good size and beds were comfortable. Happy with the breakfast- good sausages and choice, but bad coffee. Happy with the stay and the location overall but for £200 per night it was overpriced for the level of service.

Anonymous Friends - 07/07/2019 AccorHotels certified review

Refurbishment was taking place in the public areas which we had not been informed about.

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