Hotel - Hotel Mercure Brussels Airport
Mercure Hotel Mercure Hotel

Hotel Mercure Brussels Airport

4.0/5 1,554 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection. (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Bus/coach parking area (Paying)
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Accessible bathroom
  • Pets allowed
  • 100% non-smoking hotel
  • Manual temperature control
  • Airport shuttle
    • BRUXELLES NATIONAL
    • OSTEND (Paying)
  • Languages spoken at the hotel
    • English
    • French
    • Dutch
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine

Leisure and activities

  • Fitness centre

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 5 meeting room(s)
  • Self service business centre
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Congress centre

HEYSEL6 km / 3.75 mi

Exhibition centre

HEYSEL6 km / 3.75 mi

Your meetings and events

Our 3 meeting rooms, completely renovated, on the ground floor, with direct access to the terrace and garden, have day light, air conditioning, and WIFI. A personalized service from booking till the day of your meeting is our promise!

Hotel Mercure Brussels Airport Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
PRALINE 34 m2 2 m 30 12 14 16 18
CACAO 43 m2 2 m 40 18 20 25 24
FONDANT 61 m2 2 m 50 22 24 30 30
PRALINE & CACAO 76 m2 2 m 80 30 34 56 55
MERCURE 138 m2 2 m 120 0 0 75 120
    • Audio and video equipment
    • Podium
    • Lectern
    • Day light
    • WIFI access
    • Syndicate rooms
    • Airconditioned meeting room
    • High speed transmission line

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 120 rooms

Our restaurants and bars

See all our restaurants and bars
4.0/5 AccorHotels Rating 1,554 reviews

Our guest reviews for
Hotel Mercure Brussels Airport

100% genuine reviews from our guests

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Simon B. Business - 08/07/2019 AccorHotels certified review
« Quite satisfied with a couple of minor misses »

I like the location, the staff are very friendly, polite and helpful. The food is very good so far. The rooms are a little worn and could do with more maintenance. There were for example a lot of broken wall tiles in my bathroom this visit. I think breakfast is very good. It is a little different every day, but it is obvious that effort is being made to provide a quality, and attractive breakfast. The only hiccup I would mention is that when food, such as scrambled eggs runs out, it takes too long and often a request, to get it replenished. I consider these issues too small to be problems but they do not match the rest of my very positive stay in this hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Simon, Thank you very much for this review. Our team works hard to ensure that every guest has a great experience with us, and your positive feedback inspires us to continue with our efforts. We really appreciate your mention of our attractive breakfast as we strive to provide quality and varied foods. We have duly noted your comment regarding replenishing the foods, and we thank you for bringing this to our attention. We already share your suggestions with our team, and we hope that you will return for another pleasant stay. Best wishes, I.S.

Jc A. Business - 28/06/2019 AccorHotels certified review
« Very nice stay »

Pleasant. Like to stay at this hotel.

Michaela Business - 28/06/2019 AccorHotels certified review
« Short business stay »

Helpful and kind staff, great breakfast, a little bit old bathroom, noise from air condition and planes.

A. V. B. Business - 28/06/2019 AccorHotels certified review
« Really overvaluated the value of the estate compared to the price asked »

Room was in bad shape. Fungus in the shower area, airconditioning did not work and only after pressing the housing of the thermostat started to do its work but with a lot of electrical noise. Really excessive room rate for such a room. Forgot my toothpaste and had to buy a full tube for 3.50?! Really??

Stefan Business - 25/06/2019 AccorHotels certified review
« good »

The accommodation was ok ... to increase the 'feelgood' factor a free bottle of water would be nice. That's what most of other hotels I'm using doing. Especially the bath room shows 'worn out' indications ...

Anonymous Business - 17/06/2019 AccorHotels certified review
« Failed price-quality balance »

Extremely bad. Although staff is very friendly, I had an outlived room, smelling like cigarettes (the smoke detector was sabotaged with paper towels), fungus in the room next to the bed, uneatable pizza... A Depp-clean + renovation of the rooms (I had 312) is strongly recommended. I can find more value for lower price in the area, so you don't have to expect me back soon if you do not consider a refund or another commercial gesture.

Anonymous Business - 17/06/2019 AccorHotels certified review
« it was o.k. »

contacting you was difficult, language only French, on line check in with credit card didn't work, during my stay several issues with hotel card key, bath room after day one was not cleaned, debit by credit card if you spend nothing else it's not my favorite

J. N. Business - 14/06/2019 AccorHotels certified review
« Comfortable, clean, convenient... »

My preferred hotel around Nato HQ by far. I always ask the travel people to book me a room at the Mercure, whenever possible.

Walter Business - 07/06/2019 AccorHotels certified review

it was just averige. Not to the standard expected by costs.

Anonymous Business - 06/06/2019 AccorHotels certified review
« Met my requirements for my business trip and staff were wonderful. »

No long queues, so happy with this. Did the check in process online, so did not have to wait long once I arrived at hotel. Another factor in choosing this was the free hotel shuttle, which is always useful. Hotel was within walking distance of NATO HQ so that was also a factor in staying here. The staff were friendly and very helpful, and as a female travelling on my own, felt safe in and around the hotel.

Maréchal Business - 31/05/2019 AccorHotels certified review
« OK for business »

Efficient

Ndt Business - 28/05/2019 AccorHotels certified review
« Outstanding! »

Outstanding! Very helpful and friendly staffs!

Margit Business - 26/05/2019 AccorHotels certified review
« Clean and comfortable, USB chargers in room required »

Breakfast is good except the milk ran out of the coffee machine and when I went to ask, the person working there was rude and cane to fix it as he is doing something that is not part of his job. I didn’t get my drink voucher as Gold member this time and forgot to ask why. Room was good and clean. USB chargers world be good to have in the rooms

Anonymous Business - 24/05/2019 AccorHotels certified review
« Never again »

I have never seen before such a dirty room. I was in 512 with a double bed (although the booking went onto a twin), and apparently the bath room was not cleaned. The dust in the room was amazing, and the chair looked so dirty that I did not dare using it. I thought of changing the hotel, but as I had an appointment in town, I did not do it in the end. I am surprised that NATO had put it on the list of the list of their hotels. However, nobody else from the conference stayed in Mercure Airport, probably it has a bad reputation. - The staff was ok, though, even friendly, and that was the best.

Anonymous Business - 20/05/2019 AccorHotels certified review
« Pleasant, comfortable, warmly welcomed, friendly and helpful. »

Pleasant, comfortable, warmly welcomed, friendly and helpful. Compliments to the Staff.

Per D. Business - 16/05/2019 AccorHotels certified review
« Perfect Stay »

Excellent room and very friendly personnel.

Ricardo A. Business - 13/05/2019 AccorHotels certified review
« Good room, good service at the reception desk, not impressed about the support at breakfast. »

I enjoyed the room facilities, although it was initially difficult to find how to open the water in the shower. Maybe some stickers to indicate its instructions would help. A bit strange to have the controls in the back. For the rest, I was only dissatisfied about a lady cleaning the coffee machine. She basically pushed my colleague who was trying to get a cup of coffee, without excusing herself and not even talking to him. Very rude behavior.

Sorina O. Business - 30/04/2019 AccorHotels certified review
« Satisfied »

It was smooth,clean, perfect location for the purpose of my trip. The breakfast definitely needs improvement, such as sunny side eggs and mushrooms etc. Thumbs up for the waiter in the morning, the restaurant was full and he kept calm and handled the situation and demands. Thumbs up also for the waiter in the evening, in the bar... he kept checking and following up on me if everything was ok with the food and drink, so yeah, you have excellent staff that makes the stay better. the receptionists were very helpful, I needed a copy of a document and they didn't hesitate to assist me with.

N. M. Business - 28/04/2019 AccorHotels certified review
« Clean, good service and great location, great for my needs. »

The bathroom was nicely done, the room was clean and the staff were very helpful. The reception staff recommended a great place to eat and the cleaning staff were very courteous and friendly. The location was perfect as I needed to go to the NATO complex.

M. E. T. Solo - 26/04/2019 AccorHotels certified review
« Pleasant hotel convenient to airport »

I stayed one night prior to meeting fellow cruise members at the airport the following morning. The room was comfortable and room service arrived promptly. My only complaint was that there was only one accessible plug which made it hard to charge one’s devices.

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