Mercure Colmar Centre Unterlinden Hotel 4 stars

Customer review rating (ALL Rating) 4.5/5 1,226 reviews

Mercure Colmar Centre Unterlinden Hotel - Image 1
Mercure Colmar Centre Unterlinden Hotel - Image 2
Mercure Colmar Centre Unterlinden Hotel - Image 3
Mercure Colmar Centre Unterlinden Hotel - Image 4
15 rue Golbery, 68000 COLMAR, France

Description

Hotel extras

  • Fully renovated hotel in the historical centerof Colmar

  • Payable private underground car park: EUR 16 per night

  • Fitness center, sauna and sensory shower

  • Meeting room for up to 50 people

  • Gourmet, local and varied buffet breakfast

Our accommodation(s)

Hotel location

Mercure Colmar Centre Unterlinden Hotel

15 rue Golbery
68000 COLMAR
France

GPS:48.081106, 7.357523

Telephone
Fax +33 3 89 23 82 71

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

BAR A VIN LES CEPAGES

Your meetings and events

Room descriptions and layouts

1 

meeting room

From 1 to 50 

attendees

  • m / m²
  • ft / sq ft
Configuration is not available for these requirements

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,226 reviews

TripAdvisor Rating  3.5/5  1,007 reviews

Well located clean hotel with very good breakfast but some disappointing features

Customer review rating 3.5/5

John D. Families - Confirmed reviews ALL

My daughter and I stayed three nights over Easter 2024. Hotel is very well located for old town. Housekeeping staff were friendly, other staff members seemed indifferent to us and didn't seek to build a rapport. Room compact and modern. Great to have a fully opening window. Main criticism is that the twin beds were very uncomfortable, caused by a combination of their small size, and very high firmness. They felt cheap and unsupportive and affected our sleep quality negatively. Room cleaned to a high standard though cleaning times (roughly 2pm-3pm) were inconvenient; we'd have preferred mid-morning so the room was clean for the day. Room noisy from late night revellers from the outside especially on our first night; extra soundproofing could have improved this. It's a pity the small bottle of mineral water left in the fridge was never replenished. It would have been a nice touch (and consistent with the €200 per night charge) if there had been two bottles, one per guest, and/or if they were replaced when the room was cleaned. Breakfast generally was very good and offered for extensive hours in a pleasant environment. It was a shame the only coffee available came from a self-service machine, which is never as good as a properly brewed French coffee to my mind. Tried room service for dessert on arrival but, having said they did, they called back to say they didn't have any of the ice cream on the menu. They then offered chocolate lava cake, which was outstanding! The white A4 pieces of paper pinned up with drawing pins opposite the elevator on the second floor showing which rooms were in which direction and where to find the stairs made the place appear shabby and of a much lower standard than it really is. The single lift was, at peak times, overwhelmed by demand necessitating use of the stairs which may help explain the signage. Overall our stay was good and we enjoyed it, mostly as a result of the location, breakfast and room cleanliness.

Dear Mr. D., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Colmar Centre Unterlinden. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best Regards, Christelle - Adjointe de Direction

Well located clean hotel with very good breakfast but some disappointing features

TripAdvisor rating 3.0/5

John D TripAdvisor review

My daughter and I stayed three nights over Easter 2024. Hotel is very well located for old town. Housekeeping staff were friendly, other staff members seemed indifferent to us and didn't seek to build a rapport. Room compact and modern. Great to have a fully opening window. Main criticism is that the twin beds were very uncomfortable, caused by a combination of their small size, and very high firmness. They felt cheap and unsupportive and affected our sleep quality negatively. Room cleaned to a high standard though cleaning times (roughly 2pm-3pm) were inconvenient; we'd have preferred mid-morning so the room was clean for the day. Room noisy from late night revellers from the outside especially on our first night; extra soundproofing could have improved this. It's a pity the small bottle of mineral water left in the fridge was never replenished. It would have been a nice touch (and consistent with the €200 per night charge) if there had been two bottles, one per guest, and/or if they were replaced when the room was cleaned. Breakfast generally was very good and offered for extensive hours in a pleasant environment. It was a shame the only coffee available came from a self-service machine, which is never as good as a properly brewed French coffee to my mind. Tried room service for dessert on arrival but, having said they did, they called back to say they didn't have any of the ice cream on the menu. They then offered chocolate lava cake, which was outstanding! The white A4 pieces of paper pinned up with drawing pins opposite the elevator on the second floor showing which rooms were in which direction and where to find the stairs made the place appear shabby and of a much lower standard than it really is. The single lift was, at peak times, overwhelmed by demand necessitating use of the stairs which may help explain the signage. Overall our stay was good and we enjoyed it, mostly as a result of the location, breakfast and room cleanliness.

Renovation Hôtel

Customer review rating 2.5/5

Henry Couples - Confirmed reviews ALL

The staff was very good in dealing with the mess that was this hotel’s common area. Dust everywhere, it can’t be contained! Breakfast in a makeshift breakfast room was poor. Little selection either bad coffee machine. Good location just outside of historic area.

Great location and comfortable room

Customer review rating 4.0/5

X Couples - Confirmed reviews ALL

Very nice location and comfortable room. Friendly service. The badly functioning door of the garage exit made it a frustrating departure from an otherwise great place.

Excellent stay

Customer review rating 4.5/5

Sarah C. Couples - Confirmed reviews ALL

We stayed here for two nights on route to the French Alps . Very well located with parking , for the centre of Colmar . Staff friendly and helpful breakfast excellent . Bed just a little hard for me but that’s just personal preference . Overall excellent stay

Dear Guest, Thank you for staying at Mercure Colmar Centre Unterlinden! The whole team was delighted to welcome you to make you live the Mercure experience. Looking forward to welcoming you again! Best Regards, Mercure Team

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Other web-users rate our hotel

  • 740 reviews 9/10 Location
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  • 670 reviews 8.6/10 Service
  • 21 reviews 4.7/10 WiFi
  • 439 reviews 7.8/10 Breakfast
  • 345 reviews 6.8/10 Comfort
  • 229 reviews 8.6/10 Cleanliness
  • 153 reviews 3.7/10 Amenities

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