Hotel - Novotel Ottawa City Centre
Novotel Hotel Novotel Hotel

Novotel Ottawa City Centre Hotel

4.0/5 1,819 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in your room
    • WIFI access
  • Parking
    • Public outdoor parking
    • Public indoor parking (Paying)
    • Bus/coach parking area (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • Chinese Mandarin
    • English
    • Spanish
    • French
    • Italian
    • Portuguese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • Early Check in from 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine
    • Currency exchange

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Jacuzzi

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:00-22:30
    • Opening hours : Week-end 06:00-22:30

Business services

  • 7 meeting room(s)
  • Self service business centre
  • Copy/print service available
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Dear Customer, Please be advised that due to annual maintenance and cleaning , the hotel pool and hot tub will be closed from April 8-14, 2019. We apologize for any inconveniences this may have caused and appreciate your understanding. Novotel Ottawa Team

Hotel location

Companies and event centres nearby

Company

BABCOCK1.1 km / 0.68 mi CROSSEY ENGINEERING13 km / 8.08 mi KPMG0.9 km / 0.56 mi NATIONAL DEFENCE HEADQUARTERS0.55 km / 0.34 mi PWC1.6 km / 0.99 mi THALES15 km / 9.32 mi
CPSA0.65 km / 0.4 mi DELOITTE0.9 km / 0.56 mi MDS AERO SUPPORT7.7 km / 4.78 mi NORR LIMITED0.65 km / 0.4 mi SHOPIFY0.9 km / 0.56 mi XEROX5.1 km / 3.17 mi

Congress centre

GOVERNMENT CONFERENCE CENTRE0.3 km / 0.19 mi OTTAWA CONGRESS CENTRE0.25 km / 0.16 mi SHAW CENTRE0.3 km / 0.19 mi

Exhibition centre

LANSDOWNE STADIUM15 km / 9.38 mi

Your meetings and events

Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can optimize the chances of its success by benefiting from the Novotel networkOur years of experience have let us build a great expertise in meetings organization.

Novotel Ottawa City Centre Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
MOONLIGHT 20 m2 2 m 0 0 8 0 0
TWILIGHT 32 m2 2 m 0 14 16 0 0
ZENITH 33 m2 2 m 0 14 16 0 0
SUNSET 69 m2 2 m 65 25 30 30 50
DAWN 78 m2 2 m 80 30 35 35 60
AURORA 90 m2 2 m 100 35 40 65 80
MORNING LIGHT 167 m2 2 m 180 65 75 100 140
    • Screen
    • Flipchart
    • Meeting room
    • Videoconferencing
    • Audio and video equipment
    • Podium
    • Day light
    • WIFI access
    • Airconditioned meeting room
    • High speed transmission line
    • Slide projector
    • Video equipment
    • Overhead projector

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Spacious rooms with a King bed or 2 Doubles, en suite bath/shower, complimentary WiFi & HSIA, ergonomic work area, LCD TV with pay movies, laptop size safe, mini fridge, hair dryer, MP3 alarm clock, tea/coffee.Stunning new rooms! 1 King bed or 2 Doubles, en suite shower, free WiFi & HSIA, work area, LCD Smart TV, HDMI & screen mirroring capability, laptop safe, tea/coffee, fridge, bathrobe & slippers, hair dryer, free local calls & bottled water.

  • 282 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 98 family rooms
  • 8 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • Ice machine
    • 110/120 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Baby bed
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Web TV
    • Pay per view channel(s)
    • Video games on TV in room
    • High speed transmission line
    • Suite TV
    • RJ 11 outlet
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

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4.3/5 AccorHotels Rating 8,614 reviews

Our guest reviews for
Novotel Ottawa City Centre

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,819 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Anonymous Business - 10/10/2019 AccorHotels review
« Very good »

Checkin and checkout was quick and easy. Room was clean and well organized. Had a problem with my door key which was quickly addresses by hotel maintenance (battery replacement in door lock).

Grant P. Families - 10/10/2019 AccorHotels review
« Very good »

Very good Clean quiet hotel given the neighbourhood(beyond your control) and very helpful staff

Anonymous Families - 09/10/2019 AccorHotels review
« Nice place »

Nice hotel but was not expecting a $56 parking bill. parking should be included

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kevin O., I'm thrilled to know you had an amazing stay! I also appreciate your comments regarding the parking. Underground parking is privately owned by Indigo company, therefore the price is not included in the room rate and it also reflects average parking price in downtown Ottawa. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Denisa Markusekova

Jonathan S. Solo - 08/10/2019 AccorHotels review
« I was thoroughly satisfied. »

I am a repeat guest of the hotel on an annual basis. My stay this year was consistent with my experience in prior years.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jonathan S., Firstly, thank you so very much for being a loyal member of the Novotel Hotels. We very much appreciate your comments regarding your recent stay with us. I will share your comments with our team and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again and we look forward to your next visit with us. Sincerely, Raman Virk

Anonymous Business - 08/10/2019 AccorHotels review
« Excellent »

Room was very clean, excellent housekeeping. Pleasant and helpful staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Trudy R., We very much appreciate your comments regarding your stay at the Novotel Ottawa City Centre. It is always a pleasure to receive positive feedback. I will share your comments with the housekeeping team as I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Raman Virk

Lorrisa B. Business - 08/10/2019 AccorHotels review
« Very nice, clean, spacious room. »

Very nice room. Friendly staff. Excellent location.

Anonymous Friends - 08/10/2019 AccorHotels review
« Ive stayed there twice and its always been terrific »

The only thing i would say that is negative at all, is that the lower floors are very noisy with street noise. if there were a way to install different window to block noise it would be great. i have learned to request a higher floor.

Anonymous Business - 08/10/2019 AccorHotels review
« Clean, quiet and helpful staff. »

I was satisfied with my stay - no issues.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Neala G., We very much appreciate your comments regarding your stay at the Novotel Ottawa City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Raman Virk

Pat B. Solo - 08/10/2019 AccorHotels review
« Enjoyable. »

Perfect location. Room was clean. Bed was a little too hard for my preference. Overall, enjoyed staying here.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pat B., We very much appreciate your comments regarding your stay at the Novotel Ottawa City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Raman Virk

Paul B. Families - 08/10/2019 AccorHotels review
« Flying visit to Ottawa »

Lovely hotel positioned perfect for a visit to the city of Ottawa! Staff were very friendly and helpful, room was well looked after and the shower was the best i have used in a hotel! Easy access to the various sites of the city, all within easy walking distance. Very close to the new LRT and buses if needed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul B., Firstly, thank you for being a loyal member of the Accor Group of hotels, we very much appreciate your comments regarding your stay at the Novotel Ottawa City Centre. It is always a pleasure to receive positive feedback and knowing that you realy enjoyed the shower in these rooms. I will be happy to share your comments with our team and I am sure the feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Raman Virk

Anonymous Families - 08/10/2019 AccorHotels review
« Sevice was great and staff were friendly but I had a couple of issues which I will describe below »

I had a burning sensation in my eyes and the skin around my eyes from the cleaning product used on the furniture in my room - the smell was also very strong. Also the pillows were far too thick and hard to sleep on.

Captain Families - 08/10/2019 AccorHotels review
« Good value »

Rooms are decently priced for the area and clean and new. One odd thing is the beds do not contain an fitted sheet and only one top sheet. I asked the cleaning lady and she said that is how they make their beds, but she did give me an extra sheet to use when the bed was made for the next night. Since the blankets are obviously not washed daily, and the mattress should have a sheet, it seems clear that two sheets are normal for any bed. Parking is "a deal" I'm told, at $28 per night, but if you bring anything bigger than an economy sized car, good luck parking it in the narrow than usual parking stalls, with at least one side containing a support pillar. Good news is the O Train just started and you can get it from Rideau Hall next door right to the airport. The late checkout was a great option. I'd stay again.

Ian Couples - 08/10/2019 AccorHotels review
« Service beyond expectation »

When staying at hotels around the world, we have encountered a range a smiles to snarls from staff. Acorn in Ottawa was always a happy smile wherever we turned!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ian B., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Raman Virk

Anonymous Business - 08/10/2019 AccorHotels review
« Gross »

My room flooded. It was already a dated and not renovated room. I asked to change and they didn’t have any updated rooms available. My second room was worse than the first. Brutal experience.

Family - 08/10/2019 TripAdvisor review
« Flying visit to Ottawa »

Lovely hotel, placed just perfect for a quick visit to an amazing city. We only had a couple of days in Ottawa and this was central to enable a good look around the city within walking distance for everything we wanted to see. Room was excellent, clean, cool enough and shower was one of the best in a hotel i have used. Definite recommendation and use stay here again!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul B, We're so happy to hear you enjoyed your stay. It sounds like you had a wonderful visit and that the room matched your personal style. As you mentioned, the location is prime with all the attractions so nearby. Glad you had the opportunity to see these. Your recommendation means a lot to us, we thank you for taking the time to share your thoughts through this review and we look forward to welcoming you back soon Regards Raman Virk Front Office Manager

Anonymous Business - 07/10/2019 AccorHotels review
« Very Satisfactory! »

Front Desk helpful with byward market navigation!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Brenda W., We very much appreciate your comments regarding your stay at the Novotel Ottawa City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our reception team as I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Raman Virk

Aaaaaaaa N. A. C. Business - 07/10/2019 AccorHotels review
« Business trip »

Was booked by my employer, I personally would not stay here

Our hotel has responded to the review
Our hotel has responded to the review

Dear Joe T., Thank you for taking the time to share your comments concerning your stay at the Novotel Ottawa City Centre. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests. I noticed your comment that you personally wouldn't stay here. I would greatly appreciate it if you would be willing to provide further information about any problem you may have encountered as this will help me better understand what happened in order to anticipate any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us with the opportunity to better serve you soon. Sincerely, Denisa Markusekova

Anonymous Families - 07/10/2019 AccorHotels review
« great stay »

friendly and efficient reception accommodated early checkin spotless room great buffet breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ellen R., We very much appreciate your comments regarding your stay at the Novotel Ottawa City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gihye C. Novotel Ottawa City Centre

Anonymous Business - 07/10/2019 AccorHotels review
« Friendly staff, clean room, great location. »

excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sue V., We very much appreciate your comments regarding your stay at the Novotel Ottawa City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Raman Virk

M Business - 07/10/2019 AccorHotels review
« 2 star rating »

beds were very uncomfortable, shower was warm not hot, coffee options were un palatable, especially as advertised nespresso machines were to be in place. The physical location was great, rooms were clean, but I've had similar stays at a holiday inn.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Melissa M., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short in providing you with a comfortable stay. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Raman Virk

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