Hotel - Novotel Ottawa City Centre
Novotel Hotel Novotel Hotel

Novotel Ottawa City Centre Hotel

4.0/5 1,740 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in your room
    • WIFI access
  • Parking
    • Public outdoor parking
    • Public indoor parking (Paying)
    • Bus/coach parking area (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • Chinese Mandarin
    • English
    • Spanish
    • French
    • Italian
    • Portuguese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • Early Check in from 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine
    • Currency exchange

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Jacuzzi
  • Other sports activities
    • Billiards/Snooker
    • Croquet

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:00-22:30
    • Opening hours : Week-end 06:00-22:30

Business services

  • 7 meeting room(s)
  • Self service business centre
  • Copy/print service available
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Dear Customer, Please be advised that due to annual maintenance and cleaning , the hotel pool and hot tub will be closed from April 8-14, 2019. We apologize for any inconveniences this may have caused and appreciate your understanding. Novotel Ottawa Team

Hotel location

Companies and event centres nearby

Company

BABCOCK1.1 km / 0.68 mi CROSSEY ENGINEERING13 km / 8.08 mi KPMG0.9 km / 0.56 mi NATIONAL DEFENCE HEADQUARTERS0.55 km / 0.34 mi PWC1.6 km / 0.99 mi THALES15 km / 9.32 mi
CPSA0.65 km / 0.4 mi DELOITTE0.9 km / 0.56 mi MDS AERO SUPPORT7.7 km / 4.78 mi NORR LIMITED0.65 km / 0.4 mi SHOPIFY0.9 km / 0.56 mi XEROX5.1 km / 3.17 mi

Congress centre

GOVERNMENT CONFERENCE CENTRE0.3 km / 0.19 mi OTTAWA CONGRESS CENTRE0.25 km / 0.16 mi SHAW CENTRE0.3 km / 0.19 mi

Exhibition centre

LANSDOWNE STADIUM15 km / 9.38 mi

Your meetings and events

Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can optimize the chances of its success by benefiting from the Novotel networkOur years of experience have let us build a great expertise in meetings organization.

Novotel Ottawa City Centre Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
MOONLIGHT 20 m2 2 m 0 0 8 0 0
TWILIGHT 32 m2 2 m 0 14 16 0 0
ZENITH 33 m2 2 m 0 14 16 0 0
SUNSET 69 m2 2 m 65 25 30 30 50
DAWN 78 m2 2 m 80 30 35 35 60
AURORA 90 m2 2 m 100 35 40 65 80
MORNING LIGHT 167 m2 2 m 180 65 75 100 140
    • Screen
    • Flipchart
    • Meeting room
    • Videoconferencing
    • Audio and video equipment
    • Podium
    • Day light
    • WIFI access
    • Airconditioned meeting room
    • High speed transmission line
    • Slide projector
    • Video equipment
    • Overhead projector

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 282 rooms

Our restaurants and bars

See all our restaurants and bars
4.3/5 AccorHotels Rating 8,130 reviews

Our guest reviews for
Novotel Ottawa City Centre

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,740 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Lynn K. Business - 15/07/2019 AccorHotels certified review
« Comfortable room, helpful staff. »

Love that it's possible to open the window to get some fresh air. I also appreciate there being gluten free bread options and almond milk at breakfast. I would appreciate the eggs being free range. If they are, it should be advertised, as lots of consumers (like me) care about farm animal welfare. It they are not, I encourage you to implement a policy that sources only cage-free eggs.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lynn K., We very much appreciate your comments regarding your stay at the Novotel Ottawa City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our Albion Rooms team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services at every given opportunity. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Raman Virk Front Office Manager

Phil Couples - 15/07/2019 AccorHotels certified review
« overall everything was excellent »

upon arrival, we felt comfortable,at ease, and reception went over everything from parking to room, restaurant access, and breakfast. Guislaine (from Brazil) was very good at telling all what to do in the city, the market and suggested places to eat and of course very pleasant to talk to. Breakfast was excellent with staff very friendly and great eggs made to my liking. We were in a handicap room, can't be any cleaner, great tv but the best of all a fabulous washroom, with proper handicap bars, and finally a shower that makes sense. Thank you Phil

Our hotel has responded to the review
Our hotel has responded to the review

Dear Phillip G., We very much appreciate your comments regarding your stay at the Novotel Ottawa City Centre. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback about Gislaine and the rest of our team. We hope to see you again soon for another magnifique journey with us. Sincerely, Raman Virk Front Office Manager

Perry Couples - 15/07/2019 AccorHotels certified review
« Pleasant and refreshing »

Enjoyable. Would be great if there were better directions from the level 4 parking lot to the Novotel elevator. Had to go via the stairs to the street

Our hotel has responded to the review
Our hotel has responded to the review

Dear Perry C., Thank you for taking the time to share your feedback. While I wish you had a better experience with regards to your comments, it is feedback like this that we learn from and use to improve. We do work hard Perry, to deliver an exceptional guest experience, and it's apparent in this case that we fell short in giving you the full information. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Raman Virk Front Office Manager

Fr… Families - 15/07/2019 AccorHotels certified review
« As expected »

As expected clean Great location

Our hotel has responded to the review
Our hotel has responded to the review

Dear Poulin F., Thank you for being a loyal member of the Accor Group of Hotels. We very much appreciate your comments regarding your recent stay at the Novotel Ottawa City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Raman Virk Front Office Manager

Alex Families - 14/07/2019 AccorHotels certified review

Friendly helpful staff clean rooms

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alexander N., We very much appreciate your comments regarding your stay at the Novotel Ottawa City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Anonymous Business - 14/07/2019 AccorHotels certified review
« Room ok »

Third floor hallway smells very bad

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gobind G., Thank you for your feedback. We apologize for the inconvenience you experienced as a result of the smell in the 3rd floor. We still hope you enjoyed your stay and hope to see you again in the near future. Sincerely,

Kimberly B. Friends - 14/07/2019 AccorHotels certified review
« Fantastic »

Very pleasant, comfortable, great kind service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kim B., We very much appreciate your comments regarding your stay at the Novotel Ottawa City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Lindsey Couples - 14/07/2019 AccorHotels certified review
« Relaxing Staycation »

Easy check in, comfortable room, quick room service, great drinks and hospitality at the albion room. Amazing breakfast - would return just for the brekkie :)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lindsey T., We very much appreciate your comments regarding your stay at the Novotel Ottawa City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Anonymous Families - 14/07/2019 AccorHotels certified review
« Great hotel in a great location! »

Great service, clean rooms, good amenities- pool/courtyard. Location was great and parking very convenient.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gail C., We very much appreciate your comments regarding your stay at the Novotel Ottawa City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Anonymous Families - 14/07/2019 AccorHotels certified review
« Great »

Very comfortable and just what we needed for a quick stay in Ottawa.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rae-Anne C., We very much appreciate your comments regarding your stay at the Novotel Ottawa City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Murray B. Business - 13/07/2019 AccorHotels certified review
« Clean room, friendly and helpful service by staff »

The hotel was very clean, overall the room was great, front counter staff very friendly and accommodating. The location was very excellent, it was easy to get into the parking garage. The only negative was that on the Friday night, parking availability was sparse.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Murray B., We very much appreciate your comments regarding your stay at the Novotel Ottawa City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

C. Friends - 13/07/2019 AccorHotels certified review
« Even nicer than expected! »

Even if my husband and I had stayed at the Novotel Ottawa City Centre before, it was a nice surprise for me to be assigned a beautiful, renovated room for my stay with a girlfriend who accompanied me for a two-day visit to Ottawa. We were both very pleased with our lovely, quiet room, from which we could see Parliament Hill. Service was exceptionally good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Leneal C., We very much appreciate your comments regarding your stay at the Novotel Ottawa City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kelly D.

Claude F. Business - 12/07/2019 AccorHotels certified review
« Good stay »

In general good. Reception staff is great. I stay regularly and the main complaint and issue I have is with the bathroom cleanliness. 60% of the time my bathroom is dirty (toilet, sink, shower or floor). Also there are cigarette and kitchen smells that come out the vents of certain rooms.

Priscila D. M. Families - 10/07/2019 AccorHotels certified review

I loved the fact that the hotel is pet friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Santos De M., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kelly D.

K. T. Families - 10/07/2019 AccorHotels certified review
« Excellent customer service »

Friend friendly staff. Perfect location

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. T., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope T. see you again very soon. Sincerely, Kelly D.

Anonymous Business - 10/07/2019 AccorHotels certified review

Nice rooms, convenient location, good (but repetitive) breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. V., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kelly D.

Brenda Couples - 10/07/2019 AccorHotels certified review
« Extremely Satisfactory »

Our stay at Novotel was exceptional. The service was great and the staff was friendly and available at all times. The fast checkout option is great! Would definitely recommend and will definitely be back! Amazing hotel for an amazing price!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. M., We very much appreciate your comments regarding your stay at the Novotel Ottawa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kelly D.

Andre Friends - 09/07/2019 AccorHotels certified review
« Acceptable but nothing more »

The room and facility were of quality but the extras that are included with other hotels were not. Extra fees for parking, no breakfast included and extra fees for late check-out were items that will likely not encourage a return visit.

Anonymous Families - 09/07/2019 AccorHotels certified review

Staff was friendly, rooms were clean.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. C., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kelly D.

Nicki K. Families - 09/07/2019 AccorHotels certified review
« Nice hotel, clean, friendly staff. »

Check in was smooth and really friendly and helpful. Breakfast staff were great. Room was nice and clean. Beds were comfy.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. W., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kelly D.

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