Hotel - Novotel Ottawa City Centre
Novotel Hotel Novotel Hotel

Novotel Ottawa City Centre Hotel

4.0/5 1,706 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in your room
    • WIFI access
  • Parking
    • Public outdoor parking
    • Public indoor parking (Paying)
    • Bus/coach parking area (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • Chinese Mandarin
    • English
    • Spanish
    • French
    • Italian
    • Portuguese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • Early Check in from 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine
    • Currency exchange

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Jacuzzi
  • Other sports activities
    • Billiards/Snooker
    • Croquet

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:00-22:30
    • Opening hours : Week-end 06:00-22:30

Business services

  • 7 meeting room(s)
  • Self service business centre
  • Copy/print service available
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Dear Customer, Please be advised that due to annual maintenance and cleaning , the hotel pool and hot tub will be closed from April 8-14, 2019. We apologize for any inconveniences this may have caused and appreciate your understanding. Novotel Ottawa Team

Hotel location

Companies and event centres nearby

Company

BABCOCK1.1 km / 0.68 mi CROSSEY ENGINEERING13 km / 8.08 mi KPMG0.9 km / 0.56 mi NATIONAL DEFENCE HEADQUARTERS0.55 km / 0.34 mi PWC1.6 km / 0.99 mi THALES15 km / 9.32 mi
CPSA0.65 km / 0.4 mi DELOITTE0.9 km / 0.56 mi MDS AERO SUPPORT7.7 km / 4.78 mi NORR LIMITED0.65 km / 0.4 mi SHOPIFY0.9 km / 0.56 mi XEROX5.1 km / 3.17 mi

Congress centre

GOVERNMENT CONFERENCE CENTRE0.3 km / 0.19 mi OTTAWA CONGRESS CENTRE0.25 km / 0.16 mi SHAW CENTRE0.3 km / 0.19 mi

Exhibition centre

LANSDOWNE STADIUM15 km / 9.38 mi

Your meetings and events

Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can optimize the chances of its success by benefiting from the Novotel networkOur years of experience have let us build a great expertise in meetings organization.

Novotel Ottawa City Centre Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
AURORA 90 m2 2 m 100 35 40 65 80
DAWN 78 m2 2 m 80 30 35 35 60
MOONLIGHT 20 m2 2 m 0 0 8 0 0
MORNING LIGHT 167 m2 2 m 180 65 75 100 140
SUNSET 69 m2 2 m 65 25 30 30 50
TWILIGHT 32 m2 2 m 0 14 16 0 0
ZENITH 33 m2 2 m 0 14 16 0 0
    • Screen
    • Flipchart
    • Meeting room
    • Videoconferencing
    • Audio and video equipment
    • Podium
    • Day light
    • WIFI access
    • Airconditioned meeting room
    • High speed transmission line
    • Slide projector
    • Video equipment
    • Overhead projector

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 282 rooms

Our restaurants and bars

See all our restaurants and bars
4.3/5 AccorHotels Rating 7,718 reviews

Our guest reviews for
Novotel Ottawa City Centre

100% genuine reviews from our guests

Find out more
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4.0/5 TripAdvisor Rating 1,706 reviews
Billy C. Families - 15/05/2019 AccorHotels certified review
« Slightly lacking »

Bathroom had no hooks or towel racks to hang wet towels. Needed new towels daily. There was nowhere to put clothes or suitcases. We stayed for 6 days and had to pile clothing haphazardly around room. Lobby was dirty and benches we're stained. The pool however was the cleanest I've ever seen.

Ashley L. Couples - 14/05/2019 AccorHotels certified review
« Wedding Night »

We booked this hotel for our wedding night. I had mentioned this in a note during the booking process. When we arrived at the hotel we were checked in immediately and efficiently by a very friendly staff desk member. She said we had been given a complimentary upgrade to a larger and newly renovated room, as well as an extra hour complimentary late check out. The room was spotlessly clean, with an amazingly comfortable bed; it was very cozy and very quiet. The bathroom had a wonderful shower and high quality soap and shampoo. This was the best treatment we could receive after a very long day, and as we were exhausted from mingling and dancing! I would highly recommend this hotel based upon this wonderful experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ashley L., Congratulations on your wedding once again! We very much appreciate your comments regarding your stay at the Novotel Ottawa City Centre. We are glad that we made your wedding night even greater. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gihye Cha Novotol Ottawa

Anonymous Solo - 14/05/2019 AccorHotels certified review
« Good but rooms need better pillows. »

Pillows are very hard and lumpy and very uncomfortable. Everything else is great

Our hotel has responded to the review
Our hotel has responded to the review

Dear L S., We very much appreciate your comments regarding your stay at the Novotel Ottawa City Centre. It is always a pleasure to receive positive feedback and especially from our Porter Crew. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please let us know if the pillow is not comfortable on your next stay as we will be happy to change them for you. Thank you again for sharing your experience, and we will see you soon. Sincerely, Raman Virk

Anonymous Families - 14/05/2019 AccorHotels certified review

My family and I had a wonderful time in Ottawa! A pleasant surprise that the hotel is so centrally located! The staff at the hotel were all very courteous and helpful, Sandy was the lady who helped in making the arrangements when I called to reconfirm and book additional room for our stay, she was very accommodative and informative!. Should opportunity arise, we will come back and stay at Novetel for sure. Thank you!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ranny I., We very much appreciate your comments regarding your stay at the Novotel Ottawa City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team, of course including Sandy. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gihye Cha Guest Service Agent Novotel Ottawa

Anonymous Business - 14/05/2019 AccorHotels certified review
« Excellent location, clean facility, friendly staff »

Great experience in staying this location.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stanley C., We very much appreciate your comments regarding your stay at the Novotel Ottawa City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Raman Virk

Anonymous Business - 14/05/2019 AccorHotels certified review
« Pleasant »

good. but lighting in the room was difficult to figure out. i found the room to be dark when trying to work. also, desk placement wasn't ideal. the room is too small to have 2 beds and a desk - or at least in the configuration it was in/

Jonathan D. Business - 13/05/2019 AccorHotels certified review
« Satisfactory »

My stay at the Novotel Ottawa was satisfactory. (1) Parking in the underground parkade was extremely confusing because there is inadequate signage to indicate which floor to park on or how to exit the parkade. P3 is for Novotel but P4 is for Les Suites, and you have to drive both up a ramp and down a ramp to get to the proper floor. The signage for exiting the parkade is non-existant, and it was very confusing to figure out how to properly drive out of the parkade. Better signage for "where to park" and "how to exit" is needed. (2) I understand the security needs for using the hotel room card to access my floor in the elevator. But I could only swipe my card on one side of the elevator. This made it extremely difficult when the elevator was full of people and you had to reach around to swipe your card. Sensors on both sides of the elevator (left and right panels) is needed. (3) Lack of vending machines is awkward. At late hours, I do not want to have to go outside and walk to a convenience store two blocks away to get a drink. This is not safe and completely unnecessary. Vending machines (for drinks and snacks) should be added to the hotel on various floors.

Anonymous Business - 13/05/2019 AccorHotels certified review
« I enjoyed my stay »

It was good. I requested a room on the fitness floor and was accommodated.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. G., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kelly D.

Anonymous Business - 13/05/2019 AccorHotels certified review
« Comfortable, clean and quiet room. »

Everything was pretty good. I found the desk/workstation area to be a little cramped and it would benefit from a better chair. Wifi was good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. L., Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Gihye Cha Guest Service Agent Novotel Ottawa

Bc G. Business - 13/05/2019 AccorHotels certified review

Overall, it was o.k. At the time of booking, I requested for a quiet area in the hotel (and other requests such as extra pillows). When I called a few days before checking in, I was informed I would be on the 9th floor. However when I checked in, I was assigned a room in a busier area on the 9th floor. So I ended up being on the 6th floor to get a quieter area, with a not-so-attractive view. It was, at least, quiet except on the last day (May 3)...There was hammering (renos) down the hall that started sometime between 7:30 am and 8 am. The staff did try to accommodate my request for a quiet room when I checked in, but there weren't a lot of options/rooms remaining from which to choose by that time. Also, I had to request for extra pillows a second time. I appreciated having a room that was the renovated room and the old one. I appreciated the ceramic ionic hair dryer (not the cheap ones that damage/dry out your hair). So that was a nice bonus. The A/C and heating system was fairly quiet. The design of the shower (in the hotel room) is very poor. The water leaks out, especially when the shower door opens outwards, rather than inwards. So the water goes all over the floor. I had to keep wiping up the water after every shower. It would have been nice to have a few more TV channels from which to choose. It would have been helpful to have instructions to how to use the (wake-up) alarm. I wanted to use it but couldn't figure out how to use it.

Carolyn Business - 13/05/2019 AccorHotels certified review

Love this hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. D., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kelly D.

Mmcrae Families - 12/05/2019 AccorHotels certified review
« Nice and expensive without breakfast. »

Wedding, arrived one day early so wedding discount didn’t apply. Had to use my military discount, breakfast wasn’t included and parking was very expensive. Room was great as I was bunking with my 84 year old Mom as she needed help. I was told the room had a pullout as the handicapped rooms only have one bed. The pullout was borderline okay. The handicapped rooms need a two bed option. Great bathroom, pool was great, as for worth the money, no. Would I stay here again, no. There are better options available.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael M., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short due to the room type available. We do offer double rooms in our accessible category however this may not have been available at the time of booking. We also Michael, offer a variety of different rates and these can include breakfast. We do not have our own parking and there is a lot of public parking options, due to the location of being downtown, the price is very relative to others. We hope the wedding event went well and do hope we have the opportunity to welcome you back some time in the future. Sincerely, Raman Virk

Michael Business - 12/05/2019 AccorHotels certified review
« Met my expectations »

Good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kelly D.

A. H. Families - 12/05/2019 AccorHotels certified review
« Great service, perfect location! »

Check in was easy with great employees. Atmosphere was lovely. The room was very nice and clean. Needed a crib and the gentleman that set it up for us was very kind and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Moylan A., We very much appreciate your comments regarding your stay at the Novotel Ottawa City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gihye Cha Guest Service Agent Novotel Ottawa

Lizzie N. Solo - 12/05/2019 AccorHotels certified review
« Great place to stay »

Room was spacious and very clean. Very quiet. Good wifi Large wardrobe but no storage ie no dresser or bedside cabinets

Our hotel has responded to the review
Our hotel has responded to the review

Dear Elisabeth, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Gihye Cha Guest Service Agent Novotel Ottawa

Chris Business - 12/05/2019 AccorHotels certified review
« Hotel is nice and staff was great »

it was fine, but the only thing is the parking is way too expensive and should be included in the price of the room. We were there on a business conference and our whole group mostly drives trucks, we were not told the trucks would not fit in the garage ( we are hvac industry not very many people drive cars)

Jenna Families - 11/05/2019 AccorHotels certified review

Check was smooth, room was clean. Everything was in walking proximity. Dinner was good, pool was fun. The man in the breakfast room is super delightful, so warm and inviting.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jenna M., We very much appreciate your comments regarding your stay at the Novotel Ottawa City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gihye Cha Guest Service Agent Novotel Ottawa

Germain Business - 10/05/2019 AccorHotels certified review

It was excellent. Very good welcome to guests, great rooms and good services provided.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Germain B. , Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Gihye Cha Guest Service Agent Novotel Ottawa

Ian Business - 10/05/2019 AccorHotels certified review
« Excellent »

I was attending a conference at Shaw center. It was raining outside. I asked for an umbrella they were very accommodating.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ian M., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Gihye Cha Guest Service Agent Novotel Ottawa

Business Y. Business - 10/05/2019 AccorHotels certified review
« Comfortable stay »

Comfortable stay quiet great customer service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Linda C., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Gihye Cha Guest Service Agent Novotel Ottawa

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