Hotel - Novotel Resort & Spa Biarritz Anglet
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Novotel Resort & Spa Biarritz Anglet Hotel

4.0/5 1,088 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed 14  EUR
  • Services for children
    • Babysitting on request (Paying)
    • Outdoor playground for children
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • BIARRITZ
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Dry cleaning / Ironing

Leisure and activities

  • Outdoor heated swimming pool
  • Fitness centre
  • Well-being
    • Hammam (Nearby)
    • Massage
    • Sauna
    • Solarium (Nearby)
    • Tanning salon (Nearby)
  • Services for children
    • Babysitting on request (Paying)
    • Outdoor playground for children
  • Other sports activities
    • Billiards/Snooker (Nearby)
    • Boules/petanque (Nearby)
    • Table tennis

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:00-24:00
    • Opening hours : Week-end 06:00-24:00

Business services

  • 6 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Company

BILLABONG20 km / 12 mi MONSANTO90 km / 55 mi SALINES DE BAYONNE12 km / 7 mi SONY8 km / 4 mi TURBOMECA15 km / 9 mi
DASSAULT3 km / 1 mi QUIKSILVER20 km / 12 mi SERETRAM15 km / 9 mi TOTAL90 km / 55 mi

Congress centre

ANGLET4 km / 2 mi BIARRITZ5 km / 3 mi CASINO BELLEVUE BIARRITZ4 km / 2 mi

Exhibition centre

HALL D'IRATY2 km / 1 mi

Your meetings and events

Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can optimize the chances of its success by benefiting from the Novotel networkOur years of experience have let us build a great expertise in meetings organization.All meeting rooms at the Novotel Resort & Spa Biarritz Anglet are bathed in natural light. With audio and video equipment, television programs can be projected onto a large screen. Additional materials available on request.

Novotel Resort & Spa Biarritz Anglet Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
BIDART 50 m2 2 m 40 25 25 30 20
CIBOURE 50 m2 2 m 40 25 25 30 20
GUETHARY 50 m2 2 m 40 25 25 30 20
SOURAIDE 50 m2 2 m 40 25 25 30 20
SOURAIDE->ARCANGUES 250 m2 2 m 230 40 40 150 200
USTARITZ 30 m2 2 m 20 10 10 20 15
    • Screen
    • Flipchart
    • Soundproof
    • TV with VCR
    • Meeting room
    • Videoconferencing
    • Audio and video equipment
    • Day light
    • Podium
    • WIFI access
    • Slide projector
    • Video equipment
    • Syndicate rooms
    • Airconditioned meeting room
    • High speed transmission line
    • Conference hotel
    • Simultaneous interpreting

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 104 rooms

Our restaurants and bars

See all our restaurants and bars
4.4/5 AccorHotels Rating 1,978 reviews

Our guest reviews for
Novotel Resort & Spa Biarritz Anglet

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,088 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
P. Families - 05/05/2019 AccorHotels certified review
« Nickel »

Bon hôtel, personnel serviable, restaurant ok

Our hotel has responded to the review
Our hotel has responded to the review

Dear PHILIPPE P., We very much appreciate your comments regarding your stay at the Novotel Resort & Spa Biarritz Anglet. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Valérie ASPIROT Responsable Hébergement - Duty Manager

Tina Couples - 25/04/2019 AccorHotels certified review
« 4 star hotel using carton cups and powdered milk in rooms »

I am disappointed to have carton cups and powdered milk in the rooms in a 4 star hotel. you have a fridge in the rooms so could easily supply proper milk and to have carton cups is disgraceful how difficult is it to clean cups.

Our hotel has responded to the review
Our hotel has responded to the review

Dear WILLEM P O., Thank you for taking the time to tell us about your experience at the Novotel Resort & Spa Biarritz Anglet. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. The problems you are telling us have a simple explanation, unfortunately the cups we put in the room are regularly stolen by customers and as you certainly know the milk at a very short consumption date, which is why it is more comfortable to have milk powder. If you prefer normal milk and a real cup in your room, just let our teams at the bar or restaurant or even the maid know and we will be happy to please you. Don't hesitate when you have a problem, that's why we're here. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Valérie ASPIROT Responsable Hébergement - Duty Manager

D. Couples - 25/03/2019 AccorHotels certified review
« Dr »

All round very good

Our hotel has responded to the review
Our hotel has responded to the review

Dear AKLILU D., We very much appreciate your comments regarding your stay at the Novotel Resort & Spa Biarritz Anglet. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Valérie ASPIROT Responsable Hébergement - Duty Manager

Anonymous Families - 24/03/2019 AccorHotels certified review
« Top »

Ras

Our hotel has responded to the review
Our hotel has responded to the review

Madame L., Nous vous remercions pour vos commentaires suite à votre séjour au Novotel Resort & Spa Biarritz Anglet. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Madame, en l’expression de nos sentiments les meilleurs. Valérie ASPIROT Responsable Hébergement - Duty Manager

P. Families - 04/03/2019 AccorHotels certified review
« Nice stay in Anglet »

Hotel well located with quick access to motorway

Our hotel has responded to the review
Our hotel has responded to the review

Dear MICHEL P., We very much appreciate your comments regarding your stay at the Novotel Resort & Spa Biarritz Anglet. It's always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Valérie ASPIROT Responsable Hébergement - Duty Manager

Anonymous Couples - 08/02/2019 AccorHotels certified review
« Easy stay use the hotel frequently travelling to our house in Portugal with dog »

We didn’t spend much time just dinner and breakfast before heading off. No time to use spa which looks hood

Our hotel has responded to the review
Our hotel has responded to the review

Dear JACQUELINE S., We very much appreciate your comments regarding your stay at the Novotel Resort & Spa Biarritz Anglet. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Valérie ASPIROT Responsable Hébergement - Duty Manager

J B. Couples - 30/01/2019 AccorHotels certified review
« Exactly as described on website »

Room was clean and comfortable. All amenities that could be required. Restaurant was good and inexpensive.

Elaine S. Couples - 14/01/2019 AccorHotels certified review
« Well run hotel »

Helpful staff. Clean rooms. We would recommend

Mb Couples - 07/01/2019 AccorHotels certified review
« Nice hotel on nice location with friendly people »

The hotel was nice and the room was good and spacious wit a nice view. Also the bathroom was good and spacious. People were friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear MARIA JOSE B., We very much appreciate your comments regarding your stay at the Novotel Resort & Spa Biarritz Anglet. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Valérie ASPIROT Responsable Hébergement - Duty Manager

E G. C. Couples - 13/11/2018 AccorHotels certified review
« Poor standard of room and poor customer service from one member of reception staff »

Stayed at this hotel on many occasions but unfortunately we will not be returning following our experience with poor customer service from one young lady on reception who failed to listen to our concerns or try to resolve them. Our room no. 275 was of a very poor standard - stains inside the bath, mould around the window frames, paint chipped off all doors, stained furniture. Unacceptable noise and overwhelming fumes from heavy plant machinery used by gardeners outside the hotel just by our room. We appreciate the work has to be carried out at some point but the young lady on reception was very unhelpful when we asked what time the work would be finished as after a very long drive through France we wanted to relax.

Our hotel has responded to the review
Our hotel has responded to the review

Dear EDWARD C., Thank you for taking the time to tell us about your experience at the Novotel Resort & Spa Biarritz Anglet. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Indeed we had the day of your coming of the people to cut the dangerous trees in the park of the hotel, my employee says to have suggested you changing room but you refused. We are sincerely sorry if this one had no one-liners to understand your stress and I have already announced her your message. If you are customers of our establishment you know that this situation is not usual and it is a great pity that you do not return any more because of an incident with a single person of the team. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Valérie ASPIROT Responsable Hébergement - Duty Manager

EdlinMK Couples - 13/11/2018 TripAdvisor review
« Superior room below standard & poor customer service from one member of staff »

Following a long drive through France to Anglet we were looking forward to the normally high standard of the Novotel brand.On checking in we were allocated room 275 which in our opinion was certainly not of a superior standard. The inside of the bath was stained, all painted doors were badly chipped, there was mould around the window frames, the furniture was stained and the bathroom mirror was badly chipped around the edges. We have stayed at this hotel on many occasions but have never stayed in a room that was below an acceptable standard. However, we decided to ‘make do’ and look forward to our stay the following evening at the Novotel, Valladolid in Spain where excellent standards in all aspects are guaranteed.However, we were not able to ‘make do’ with the awful noise from the heavy plant machinery used by the gardeners working outside the hotel just by our room. Also we were not able to open the window to allow fresh air into the room as the room was hot – in addition to the awful noise the fumes from the machinery were overwhelming. I went down to speak to Nina, the young lady on reception to enquire what time the gardeners would be finished only to be met by an unhelpful, disinterested attitude and to be told she didn’t know but maybe 5 or 6pm. I also mentioned that the room was of a poor standard but my main concern was the noise. She checked on her computer and informed me that she had no availability to move us to a different room….I didn’t actually ask to be moved to a different room but simply wanted to know what time the gardeners would be finished and to make her aware of the poor standard of room we had been allocated. I informed her that we needed to relax in our room after our long drive and if we knew what time they would be finished we would maybe go out for a drive and return when they had completed their work. Nina did not seem that interested in our concerns and did nothing to try to resolve the issue.However, I would like to say a big thank you to the young lady on reception who checked us out the following morning as she listened and acted upon our concerns and who went out of her way to liaise with the reception staff at the Novotel Valladolid to organise some special treats to be delivered to our room which was totally unexpected and much appreciated.Unfortunately I would have to agree with another reviewer that this hotel has lost is sparkle and we will probably not return any time soon.

Simon Families - 18/10/2018 AccorHotels certified review
« Great jotel »

Very good. Nice pool Great breakfast!

Our hotel has responded to the review
Our hotel has responded to the review

Dear SIMON H., We very much appreciate your comments regarding your stay at the Novotel Resort & Spa Biarritz Anglet. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Valérie ASPIROT Responsable Hébergement - Duty Manager

Lee M. Business - 16/10/2018 AccorHotels certified review
« Attentive staff, clean and wonderful surroundings »

Check-in staff were fantastic, welcoming and knowledgeable. Bar staff were happy and as a customer you felt valued, breakfast was terrific. Decor of the hotel was exceptional, room was fabulous and the whole hotel was spotless throughout.

Our hotel has responded to the review
Our hotel has responded to the review

Dear LEE M., We very much appreciate your comments regarding your stay at the Novotel Resort & Spa Biarritz Anglet. It's always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Valérie ASPIROT Responsable Hébergement - Duty Manager

Steven A. Families - 15/10/2018 AccorHotels certified review
« Good Hotel, Nice staff, Good food »

Perfect fro my Family to stop over on our way back from Spain. A hotel to be recommended.

Our hotel has responded to the review
Our hotel has responded to the review

Dear STEVEN A., We very much appreciate your comments regarding your stay at the Novotel Resort & Spa Biarritz Anglet. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Valérie ASPIROT Responsable Hébergement - Duty Manager

Ee Couples - 14/10/2018 AccorHotels certified review
« Pleasant stay »

Professional staff. Pleasant stay. Room was a decent size, clean--furniture somewhat old and ready for replacement/repair.

Our hotel has responded to the review
Our hotel has responded to the review

Dear GEORGE E., We very much appreciate your comments regarding your stay at the Novotel Resort & Spa Biarritz Anglet. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. A refresh of the 2nd and 3rd floor will start in 2 years in order to overhaul our rooms. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Valérie ASPIROT Responsable Hébergement - Duty Manager

Family - 01/10/2018 TripAdvisor review
« Lost its Sparkle »

Stayed at this hotel pre and post makeover , and in the past my experience of this hotel was very good ,and i even claimed it to be one of my favourites , my experience this time did not meet my expectations. Did online check in and arrived at 1245 , got key to our room ,however when we went to the room the maid had not finished ... no problem , and made it clear to take you time , as we would go for something to eat .No hot soup on the menu , and no tastier burgers , a winning formula in the past .ordered ham omelette (omelette jambon ) but got a plain one instead , nothing wrong with it ,and it was nice ,but not what i wanted. Breakfast is served between 6.00 and 1030 , someone needs to tell the waiter that , first morning , arriving just after 10.00, no milk in the coffee machine , and the other one had been switched off for cleaning , the hot ovens had been switched off to , bacon and sausages cold .....Next morning arriving before 10.00 hot ovens switched off , but one coffee machine still going the other being switched off for cleaning ...3rd moring no sign of the clock watching waiter , got hot bacon and sausages and hot coffee, it was nice to sit and take your time and enjoy your breakfast , 1 out of 3 is appalling.This hotel is not cheap and breakfast cheap either . This used to be a really good hotel that i enjoyed coming to , based on my experience this time it really needs to improve.No doubt i will get a apology and will thank us for my feedback , but something needs done , judging how busy the hotel and restaurant was at one time and look at it now , well it has lost its sparkle .Would welcome any feedback ...........

Jauzabo Couples - 29/09/2018 AccorHotels certified review
« Peacefull night »

Everything was great but the price a little bit high for the conditions included. 105 € breakfast NOT included.

Our hotel has responded to the review
Our hotel has responded to the review

Dear IKER J., We very much appreciate your comments regarding your stay at the Novotel Resort & Spa Biarritz Anglet. It is always a pleasure to receive positive feedback. I will share your comments with our team. The price vary with the season and the occupation of the hotel. September is an important month for the tourism in Biarritz. If you want to benefit from a lower price don't hesitate to book your room 30days before your arrival, you will have the best price. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Valérie ASPIROT Responsable Hébergement - Duty Manager

David H. Couples - 28/09/2018 AccorHotels certified review
« great holiday »

great holiday in an easy going hotel with really helpful staff in all operating areas nothing too much trouble for them to arrange.the only down part of the holiday is the cost of taxi's which is out of control but you may be in a position to pressure for discounts for hotel guests.

Our hotel has responded to the review
Our hotel has responded to the review

Dear DAVID, We very much appreciate your comments regarding your stay at the Novotel Resort & Spa Biarritz Anglet. It's always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. For your next stay with us, please note that there are different bus (even during the night) to go easily to Biarritz or Bayonne and it's only 1€ per person :) Don't hesitate to come at the reeption, we will be really happy to inform you. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Valérie ASPIROT Responsable Hébergement - Duty Manager

Anonymous Business - 28/09/2018 AccorHotels certified review
« Dissappointing »

Myself and my colleague arrived in the hotel just before 8 after a late business meeting and on turning up at the restaurant a few minutes after 8 we were informed that it closed at 8 and we could only get food on room service, which was unacceptable for a large chain to say.

Mr K. C. Couples - 18/09/2018 AccorHotels certified review
« mr c. »

o k a bit slow in the restaurant but reception excellent

Our hotel has responded to the review
Our hotel has responded to the review

Dear KERR c., We very much appreciate your comments regarding your stay at the Novotel Resort & Spa Biarritz Anglet. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Valérie ASPIROT Responsable Hébergement - Duty Manager

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