Hotel - Mercure Hotel Hannover City
Mercure Hotel Mercure Hotel

Mercure Hotel Hannover City

4.0/5 590 reviews
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
See rates

Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed 10  EUR
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • French
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine (Nearby)
    • Currency exchange
    • Beauty salon (Nearby)
    • Gift shop/newspaper shop (Nearby)
    • Hairdressing salon (Nearby)

Leisure and activities

  • Fitness centre
  • Sauna
  • Beach and water sports  (Nearby)
    • Boat excursions
    • Kayaking (Nearby)
    • Parasailing (Nearby)
    • Pedal boat
    • Rowing (Nearby)
  • Other sports activities
    • Bicycles rental
    • Bike rack facilities
    • Billiards/Snooker (Nearby)
    • Bowling (Nearby)
    • Darts (Nearby)
    • Jogging track (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:00-22:00
    • Opening hours : Week-end 07:00-22:00

Business services

  • 5 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Companies and event centres nearby

Company

CONTINENTAL AG3 km / 1.86 mi E ON IS AG1.8 km / 1.12 mi NORD LB0.2 km / 0.12 mi
DAIMLER CHRYSLER AG5.4 km / 3.36 mi NDR HANNOVER0.6 km / 0.37 mi

Your meetings and events

The VDR-certified Mercure Hannover City has 4 meeting rooms available for your events, featuring state-of-the-art technology and with capacity for up to 100 people. Our service staff are on hand to ensure your event runs smoothly. All rooms areair-conditioned and include WIFI/DSL. Plenty of natural light ensures a pleasant atmosphere. For special occasions, the historical "Salle Nollet" provides an exceptional setting. You can count on our professional support when planning,organizing and hosting your event - we are happy to cater for your particular requirements.

Mercure Hotel Hannover City Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
DÖHREN 140 m2 3 m 100 35 55 70 80
LINDEN 85 m2 3 m 50 20 20 32 40
LIST 30 m2 3 m 15 10 12 10 10
NOLLET 40 m2 3 m 20 12 20 14 20
WITH MOST SPACE (1+2) 225 m2 3 m 120 50 60 120 120
    • Screen
    • Auditorium
    • Flipchart
    • TV with VCR
    • Lectern
    • Day light
    • WIFI access
    • Syndicate rooms
    • Overhead projector
    • Airconditioned meeting room
    • High speed transmission line

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

At the 4-star Mercure Hotel Hannover City you can choose between Standard Rooms with a single bed, twin beds or a double bed and Privilege Rooms with double bed or twin beds. All 145 rooms are air-conditioned, have WIFI access andDSL connection and were completely renovated in 2013. Our Privilege Rooms now have a free minibar, WIFI and music docking station! One child aged up to 12 can stay in your room free of charge, pets are welcome to stay for a fee (10 EUR/night).

  • 145 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 2 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Telephone
    • Baby bed
    • High speed transmission line
    • RJ 11 outlet
    • Coffee/tea making facilities
    • Minibar
    • Bathtub
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.6/5 AccorHotels Rating 2,126 reviews

Our guest reviews for Mercure Hotel Hannover City

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 590 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Kim Families - 04/01/2019 AccorHotels certified review
« Was wonderfull »

Everyone was very nice. The room was perfect as i had 2 little kids. I did have one issue where I had requested room service for breakfast, twice they would not deliver and said I should come down. This surprised me as I did not receive any notice that they we would not be able to order breakfast to be brought up.

Arthur Families - 04/01/2019 AccorHotels certified review
« Mixed feelings about this hotel »

The hotel is situated in a nice old building and looks quite cozy, location of the hotel is convenient and close to the center. Staff is friendly and efficient. The rooms (we got a privilege room) are large but a bit outdated and very noisy. In my opinion the beds are hard as rock and the pillows are very uncomfortable. The 1 person blankets are too small and warm (might be synthetic?). It was very hard for me to catch some sleep here. Also if you are taller then 2 meters, you have to mind your head now and then and you can definitely not stand straight up in the rainshower. The room and VIP bathroom in particular cannot compete with for example the Sofitel branded hotels. The free minibar which is a feature of the privilege room is a nice plus. Breakfast was pretty decent! During our stay we had no running water after 9:30 which forced us to rush in the morning and change our schedule (skip the gym). We were not informed which this inconvenience upfront (but after check-in). Restaurant was closed as well. Final conclusion: it was not worth the money (~100 euro per night).

Thomas L. Solo - 03/01/2019 AccorHotels certified review
« Nice hotel in convenient location »

The hotel is conveniently located next to the Maschpark (with Maschsee), city hall (Neues Rathaus), NordLB and a max. 10 min walk to reach the pedestrian zone with its large stores and boutiques (Osterstr.-/ Karmarschstr.) . A friendly welcome when arriving at the hotel, a clean and comfortable room (332) with balcony (Maschpark side) made me feel at home. Though there is no minibar rooms are equipped with a fridge. There is choice of drinks for sale in the larger fridge in the reception area and also a hotel bar. Breakfast. Luckily it was included in my room rate. Paying separately it is charged with EUR 21 which I consider slightly too expensive - compared to other hotels. Parking. You can park your car for free along Bleichenstrasse and possibly other smaller streets around the hotel. However the hotel also has its own car park (EUR 14/night). Overall conclusion: Regret I had to leave after only one night and so I am looking forward to another stay hopefully soon. I can fully recommend this hotel.

Riitta Couples - 27/12/2018 AccorHotels certified review
« Nice hotel with good location »

Nice experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Riita, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Lara Eckhardt assistent Front Office Manager

Kerry M. Solo - 17/12/2018 AccorHotels certified review
« Superb accommodation and service in a modern chic hotel. »

Everything from booking to departure was very seamless and user-friendly, although I received an email inviting me to check-in online and when I followed the link only a splash page was displayed advising that the site was down for maintenance. Staff could not be more helpful and accommodating. Rooms and amenities were very comfortable, and the food at the restaurant was superb. I would not hesitate to stay with this hotel on my next opportunity to visit Hannover.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kerry M., thank you very much for sharing your experiences during your stay at Mercure Hotel Hannover City with us. We are happy that you enjoyed the quality of our service as well as the food in our restaurant. Due to maintenance work the online check in service was not available when you tried to use it. We are sorry for the inconvenience. Thank you again for sharing your experiences, we hope to welcome you again very soon! Kind regards Nadja Linzel Front Office Manager

Anonymous Families - 15/12/2018 AccorHotels certified review
« okayish »

booking was strange and not transparent, stay was okay, but i expected may be a bit more

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. D., Thank you for taking the time to tell us about your experience at the Mercure Hotel Hannover City. I am sorry that your experience did not meet your expectations; I wish you told us how to do better in the future. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. See you again at Mercure Hotel Hannover City! Sincerely Nadja Linzel Front Office Manager

Timo Couples - 11/12/2018 AccorHotels certified review
« Always good to stay at hannover city »

Super service as always. Fourth year allready of coming to this specific hotel in december for a conference in hannover messe.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., We very much appreciate your comments regarding your stay at the Mercure Hotel Hannover City. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit for Pferd & Jagd will be as pleasant as the previous ones. Sincerely Nadja Linzel Front Office Manager

Florian G. Business - 06/12/2018 AccorHotels certified review
« Super »

Alles top

Our hotel has responded to the review
Our hotel has responded to the review

Sehr geehrter Herr G., Vielen Dank für die tolle Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Mit freundlichen Grüßen Nadja Linzel Empfangschefin

Sabine M. Families - 27/11/2018 AccorHotels certified review
« We have felt very well received and enjoyed our stay at its best. »

We have not only liked the location and the friendly and professional receipt but also the way of living in your rooms and the delicious dinner we have had on Saturday evening. Breakfast was nice, too, and it could be positively noticed that your team members are giving attention to details and that all processes are under control, very well done!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sabine M., We very much appreciate your feedback regarding your stay at the Mercure Hotel Hannover City. It is a pleasure to read your kind words about our staff. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are also very happy that you felt comfortable in your room and that you enjoyed the breakfast, as well as the dinner. Thank you again for sharing your experience, we hope to welcome you again very soon. Sincerely, Nadja Linzel Front Office Manager

Alex Business - 15/11/2018 AccorHotels certified review
« Great Hotel at good location »

Room very spacious and inclduing mini bar and coffee machine.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. V., We very much appreciate your comments regarding your stay at the Mercure Hotel Hannover City. Thank you for your positive feedback.We hope your next visit will be as pleasant as the previous one. Sincerely Nadja Linzel Front Office Manager

Arun S. Business - 15/11/2018 AccorHotels certified review
« Poorly managed hotel »

My reservation was cancelled by your system, and your staff said it was not their fault. Fortunately they could find a room for me. During the entire process there was no politeness or time of apology

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., Thank you for taking the time to tell us about your experience at the Mercure Hotel Hannover City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Indeed your booking has been cancelled on November 11th through the booking system - not by us - and I am really glad that my colleagues found a room for your anyway. If they did not make you feel welcome I am very sorry for that. This is definitely not our standard or way of communicating with people. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely Nadja Linzel Front Office Manager

Keith L. Families - 12/11/2018 AccorHotels certified review
« Great staff and very helpful »

The hotel is in a great position for the City. All the staff where friendly and courteous. Would highly recommend this hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. L., We very much appreciate your comments regarding your stay at the Mercure Hotel Hannover City. Thank you for expressing your recommendation! Since this has not been your first stay with us we would be happy to welcome you again in the future. Greetings from Hannover. Sincerely Nadja Linzel Front Office Manager

Patrycja M. Business - 09/11/2018 AccorHotels certified review
« Nice placed hotel with very helpful reception service »

-very equipped hotel with limited noise -good wine selection -tea and coffee service very much welcome, could be more diversified (green tea, fruit tea) -breakfast ok but the offer could be wider for more vegetables, fresh salat etc. -limited number of parking places

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. M., Thank you very much for your comments after your stay at the Mercure Hotel Hannover City. It is always a pleasure to receive feedback. As a frequent guest of this hotel you know that we would be happy to offer more parking space, but it is not possible due to the limited space here. I will pass on your suggestions for our breakfast buffet to our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely Nadja Linzel Front Office Manager

Aking Business - 07/11/2018 AccorHotels certified review
« Great hotel in a great location! »

Rooms were good and cleaned on a daily basis. The only issue I had was they don't seem to be staffed enough in their restaurant to handle even small groups of people. There are plenty of other dinner options within walking distance.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. K., Thank you very much for commenting upon your stay at the Mercure Hotel Hannover City. I am sorry that we gave your the impression of being under-staffed. I will pass this issue on to our restaurant staff so we can change this in the future. Thank you again for sharing your experience, and we are happy to welcome you again soon. Sincerely Nadja Linzel Front Office Manager

Nader R. Solo - 07/11/2018 AccorHotels certified review
« Comfortable and affordable »

Great staff who was helpful and friendly

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. R., We very much appreciate your comments regarding your stay at the Mercure Hotel Hannover City. It is always a pleasure to receive positive feedback. We are glad that we could be of help! We hope your next visit will be as pleasant as the previous one. Sincerely Nadja Linzel Front Office Manager

Mehdi K. Business - 07/11/2018 AccorHotels certified review
« Really cold room. Very long check in process. »

Check in took ages. The key did not work. I had received the wrong room. There was no special attention to my platinum status. The room was freezing, it took several hours before it warmed up. I had to sleep with 2 blankets. The rate was more expensive than any other five star I stayed at. Honestly never again in that hotel. And I did not get the points for my stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. K., Thank you for taking the time to tell us about your experience at the Mercure Hotel Hannover City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I am very sorry that the room was too cold for you, if we knew earlier we could have given you another room - sorry for that. In fact, the room rate was higher than usual since your stay was during the exhibition "EuroBLECH" - but luckily, we were nevertheless able to upgrade you from a single room to a large privilege room facing the park. I checked our points transactions and let me reassure you that all points have been credited automatically. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely Nadja Linzel Front Office Manager

Kate Couples - 04/11/2018 AccorHotels certified review
« Great location, very nice hotel »

I thoroughly enjoyed my stay at Mercure Hotel Hannover City. The superior room was spacious and the hotel staff were friendly and helpful. Breakfast provided and excellent selection of options to choose from. My only comment would be that the decor in the room looked a little tired in places and could do with freshening up. That said, I would not hesitate in staying here again. The hotel was very close to the New Town Hall, and still close enough to walk to the centre and main train station.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. P., thank you very much for commenting upon your stay at the Mercure Hotel Hannover City. It is always a pleasure to receive positive feedback. We hope your next visit will be as pleasant as the previous one. Kind regards Nadja Linzel Front Office Manager

Greg Families - 29/10/2018 AccorHotels certified review
« Excellent »

Very efficient and helpful staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. P., Thank you for your feedback concerning your stay with us. It is always a pleasure to receive positive feedback. Especially from a frequent guest like you! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely Nadja Linzel Front Office Manager

Business - 22/10/2018 TripAdvisor review
« Hannover on business »

Ideal location opposite the Rathaus and easy walking distance to the main city/old town. Very helpful reception staff. Breakfast excellent with a variety of continental and cooked breakfast, the scrambled egg with Ham was particularly tasty

Our hotel has responded to the review
Our hotel has responded to the review

Dear Curious515464, Thank you very much for your review - we appreciate it very much! We are glad that you could enjoy your stay with us and we are looking forward to your next visit in Hannover. Sincerely Nadja Linzel Front Office Manager

Jan Business - 07/10/2018 AccorHotels certified review
« Close to center »

Fair hotel, but little rugged rooms.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jan L., Thank you for taking the time to tell us about your experience at the Mercure Hotel Hannover City. I am sorry that your experience did not meet your expectations; we will forward the temperatur problem in your bathroom to our Housekeeping Manager. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Thank you again for sharing your feedback with us. We hope to welcome you again soon. Sincerely, Nadja Linzel Front Office Manager

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
Your loyalty is rewarded
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

See rates