Hotel - Mercure Hotel Hannover City
Mercure Hotel Mercure Hotel

Mercure Hotel Hannover City

4.0/5 611 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed 12  EUR
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping
    • Currency exchange
    • Beauty salon (Nearby)
    • Gift shop/newspaper shop (Nearby)
    • Hairdressing salon (Nearby)

Leisure and activities

  • Fitness centre
  • Sauna
  • Other sports activities
    • Bicycles rental
    • Bike rack facilities
    • Jogging track (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:00-22:00
    • Opening hours : Week-end 07:00-22:00
  • Snack & beverage machine

Business services

  • 5 meeting room(s)
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Company

CONTINENTAL AG3 km / 1.86 mi E ON IS AG1.8 km / 1.12 mi NORD LB0.2 km / 0.12 mi
DAIMLER CHRYSLER AG5.4 km / 3.36 mi NDR HANNOVER0.6 km / 0.37 mi

Your meetings and events

The VDR-certified Mercure Hannover City has 4 meeting rooms available for your events, featuring state-of-the-art technology and with capacity for up to 100 people. Our service staff are on hand to ensure your event runs smoothly. All rooms areair-conditioned and include WIFI/DSL. Plenty of natural light ensures a pleasant atmosphere. For special occasions, the historical "Salle Nollet" provides an exceptional setting. You can count on our professional support when planning,organizing and hosting your event - we are happy to cater for your particular requirements.

Mercure Hotel Hannover City Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
LIST 30 m2 3 m 15 10 12 10 10
NOLLET 40 m2 3 m 20 12 20 14 20
LINDEN 85 m2 3 m 50 20 20 32 40
DÖHREN 140 m2 3 m 100 35 55 70 80
WITH MOST SPACE (1+2) 225 m2 3 m 120 50 60 120 120
    • Screen
    • Auditorium
    • Flipchart
    • TV with VCR
    • Lectern
    • Day light
    • WIFI access
    • Syndicate rooms
    • Overhead projector
    • Airconditioned meeting room
    • High speed transmission line

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 145 rooms

Our restaurants and bars

See all our restaurants and bars
4.6/5 AccorHotels Rating 2,553 reviews

Our guest reviews for
Mercure Hotel Hannover City

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 611 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Anonymous Couples - 13/06/2019 AccorHotels certified review
« Perfect Short trip »

We got an upgrade to a privilege room which was very nice. Food was great and service overall very satisfying

Anthony G. Couples - 03/06/2019 AccorHotels certified review
« Excellent weekend in an excellent hotel! »

Came to Hannover to support my son & his team at the u14 rugby German Championships (SC1880 - they won!) and chose this hotel because we stayed there a couple of years ago for another weekend of rugby. As last time, the weekend was absolutely amazing - great staff (especially Ms Nadia Zimtel at check-in!), great food, great service, great location & the hotel itself had great rooms, relaxing areas to sit and enjoy the ambiance. Thank you! We will definitely come here again - always here when we come to Hannover! You helped make our weekend extra special, on top of our son (captain) & his team winning the German Championships! Best, Anthony G..

Anonymous Business - 24/05/2019 AccorHotels certified review
« Okay »

Slightly confused during check in probably due to two bookings.

Anonymous Business - 08/05/2019 AccorHotels certified review
« Classic Mercure experience »

I enjoyed my stay--convenient parking, nice location for walking in the city and driving to my work site.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Matthew M., We very much appreciate your comments regarding your stay at Mercure Hotel Hannover City and hope to welcome you again very soon! Kind regards Nadja Linzel Front Office Manager

Louise A. R. M. Couples - 30/04/2019 AccorHotels certified review
« Comfortable experience »

We really enjoyed our time at Mercure. Location, attendance, bedroom, bed, pillow, duvet and breakfast was super nice, but somethings like a hair dryer, was bad, it was too weak and when I turned on started smell burning. Sometimes at the bedroom it reminded me of Ibis.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Azanha Rocha M., We very much appreciate your comments regarding your stay at the Mercure Hotel Hannover City. It is always a pleasure to receive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely Nadja Linzel Front Office Manager

Mahmood A. Families - 19/04/2019 AccorHotels certified review
« Excellent »

Great hotel , good location , helpful staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. A., We very much appreciate your comments regarding your stay at the Mercure Hotel Hannover City. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely Nadja Linzel Front Office Manager

Ufuk O. Business - 18/04/2019 AccorHotels certified review
« Mercure Hannover »

Perfect hospitalty, location and service quality

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Lara Eckhardt assistent Front Office Manager

Rafal Business - 22/03/2019 AccorHotels certified review
« Fine stay »

Stay is Just fine as it should be

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. R., We very much appreciate your comments regarding your stay at the Mercure Hotel Hannover City. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Thank you for being a loyal customer Sincerely Nadja Linzel Front Office Manager

Rolando R. Business - 12/03/2019 AccorHotels certified review
« Amazing Mercure Stay!!!! »

It has been excellent!!! The service, the attention , the front desk team, the restaurant Team, the food, the housekeeping, etc etc And the Managers !!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. R. Morales, We very much appreciate your comments regarding your stay at the Mercure Hotel Hannover City. It is always a pleasure to receive positive feedback.Thank you for being our guest for such a long time. We are pleased to have you here. Sincerely Nadja Linzel Front Office Manager

Anonymous Business - 09/03/2019 AccorHotels certified review
« Great stay - limited room service options »

Room was comfortable, internet great, excellent breakfast, above average fitness room. Room service selection was very limited and restaurant did not have casual options. Would have looked for something quicker and easy - like pizza, sandwich, Schnitzel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. A., We very much appreciate your feedback regarding your stay at the Mercure Hotel Hannover City. I am sorry that we could not meet all your expectations. Thank you very much for that hint. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely Nadja Linzel Front Office Manager

Anonymous Business - 08/03/2019 AccorHotels certified review
« Comfortable after an hard day of Expo »

No complain, I am a very frequent traveler an I have been satisfied! Thanks

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., We very much appreciate your comments regarding your stay at the Mercure Hotel Hannover City. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely Nadja Linzel Front Office Manager

Roger Business - 08/03/2019 AccorHotels certified review
« Highly satisfied »

Extremely pleasant, as we usually get from Accor. staff friendly and helpful, room fine and set evening meal excellent quality and good value.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Roger R., We very much appreciate your comments regarding your stay at the Mercure Hotel Hannover City and are pleased to hear that you could enjoy your stay with us very much! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely Nadja Linzel Front Office Manager

Mohamed E. Business - 26/02/2019 AccorHotels certified review
« i need my money back ( 2 star room) Room 327 »

Dear Sandra, Good Day. I am very dissatisfied from my room. i am leclub accor hotel member. I booked 3 rooms in 22-23 in your hotel under my account. room numbers is 327, 320, 408. room no 320 & 408 is 4 star room. my room 327 is very bad room maximum (2 star room). I need my money for this room only back. Iam waiting your feed back.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. E., Thank you for taking the time to tell us about your experience at the Mercure Hotel Hannover City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. As my front office manager informed me, she had direct contact with you during check out and had the chance to talk to you about your worries. She was very concerned about this feedback and offered you to take the cost for parking off your bill as a gesture of good will. You reassured her, that everything is fine and this was not necessary - still we insisted in not charging the amount. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely Sandra Schmidt General Manager

Peter Couples - 23/02/2019 AccorHotels certified review
« Lovely hotel with great hotel staff »

Lovely room, great breakfast, wonderful warm staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., We very much appreciate your comments regarding your stay at the Mercure Hotel Hannover City. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely Nadja Linzel Front Office Manager

Rafal Business - 21/02/2019 AccorHotels certified review
« In general good »

Good accomodation. Fine breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. R., Thank you for the positive feedback after your stay at our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely Nadja Linzel Front Office Manager

Anonymous Couples - 12/02/2019 AccorHotels certified review
« An enjoyable stay »

Quiet comfortable room with a good location. Good value for money. Excellent, hard working, receptionists. Fredericka especially helpful and welcoming.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. H., We very much appreciate your comments regarding your stay at the Mercure Hotel Hannover City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely Nadja Linzel Front Office Manager

Mark Business - 24/01/2019 AccorHotels certified review
« Room and breakfast ok. Restaurant very slow. »

I had to chase the waitress to get her to take our order, and then it took very very long to get something. And this happened in the restaurant when it was nearly empty.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. C., Thank you for taking the time to tell us about your experience at the Mercure Hotel Hannover City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem. This is definitely not our standard! We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely Nadja Linzel Front Office Manager

Anonymous Business - 23/01/2019 AccorHotels certified review
« Miss »

The value for money at the hotel is not great. I would have not stayed here if the booking was not a group booking made by someone else. My room had problems with the fridge, it was making noise and I had to switch it off for the night. The “heat” setting on my air conditioning was not working. You could feel a draft coming through the window as well. My toilet seat appeared to have not been cleaned properly on my arrival. The internet was very weak too and I had to keep using my own mobile data. In the morning the cleaner tried to enter my room at 9am. She did not speak any English so when I said twice I am still here and she needs to come back later, she actually entered the room and I had to get out of the bed to gesture to her to go out. The staff at reception are very polite though and the breakfast is really good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Miss D., Thank you for taking the time to tell us about your experience at the Mercure Hotel Hannover City. I am sorry that your experience did not meet your expectations - please let me express my apologies. At Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. The mentioned experience does not express our standard at all! Sorry for this. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely Nadja Linzel Front Office Manager

Carl Couples - 20/01/2019 AccorHotels certified review
« Fantastic access from driving in to enjoying the sights of the centre. »

Relaxing and even when it was busy the staff were really friendly and helpful. The sauna and fitness area were really clean and well maintained. We didn't eat in but the food looked great and there were plenty of people having meals even with restaurants close by. Always a good sign.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., We very much appreciate your kind words regarding your stay at the Mercure Hotel Hannover City. It is always a pleasure to receive positive feedback about our staff, I will share your comments with the team. We are happy that you were able to enjoy the great location of the hotel. Thank you again for sharing your experience, we hope your next visit will be as pleasant as the previous one. Sincerely Nadja Linzel Front Office Manager

Kim Families - 04/01/2019 AccorHotels certified review
« Was wonderfull »

Everyone was very nice. The room was perfect as i had 2 little kids. I did have one issue where I had requested room service for breakfast, twice they would not deliver and said I should come down. This surprised me as I did not receive any notice that they we would not be able to order breakfast to be brought up.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. W., We very much appreciate your comments regarding your stay at the Mercure Hotel Hannover City. Sorry for the misunderstanding about room service. If you order breakfast in advance, room service is definitely offered and should be available during our breakfast times. I am not sure what happened - please accept my apologies. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely Nadja Linzel Front Office Manager

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