Hotel - Novotel Frankfurt City
Novotel Hotel Novotel Hotel

Novotel Frankfurt City Hotel

Our hotels AccorHotels
3.5/5 994 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet (Paying)
    • WiFi in your room
    • WiFi access
    • Fiber optic technology provides the highest possible speed of Internet connection. (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Private outdoor parking
    • Public outdoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Pets allowed 10  EUR
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • French
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Ironing room
    • Shoe shine machine
  • Currency exchange

Leisure and activities

  • Fitness centre
  • Sauna

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30 - 22:00
    • Opening hours : Week-end 06:30 - 22:00
  • Snack & beverage machine

Business services

  • 15 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Companies and event centres nearby

Company

ABN AMRO0.5 km / 0.31 mi CC COMPUNET0.1 km / 0.06 mi CONCARDIS0.2 km / 0.12 mi DEGUSSA BANK0.1 km / 0.06 mi DEUTSCHE BOERSE1.5 km / 0.93 mi GE COMPUNET0.5 km / 0.31 mi MCI Worldcom0.5 km / 0.31 mi SIEMENS AG1.5 km / 0.93 mi
AVAYA TENOVIS1.5 km / 0.93 mi COMMERZBANK1.5 km / 0.93 mi CREDIT PLUS BANK1 km / 0.62 mi DEUTSCHE BANK0.1 km / 0.06 mi EDS1 km / 0.62 mi IBM1.5 km / 0.93 mi ROBERT BOSCH GMBH1.5 km / 0.93 mi

Congress centre

MESSE FRANKFURT0.5 km / 0.31 mi

Your meetings and events

Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can optimize the chances of its success by benefiting from the Novotel networkOur competent, experienced IHK (chamber of industry and commerce) certified Meeting Manager will be happy to help plan and run the event. A video projector and unlimited drinks for all participants are included in the Novotel Business Service.

Novotel Frankfurt City Meeting Room 3 photos
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
BALZAC 44 m2 2.5 m 24 14 12 12 0
EICHENDORFF 44 m2 2.5 m 24 14 12 12 0
FONTANE 55 m2 3 m 40 20 16 20 0
FONTANE+HEINE+LESSING 165 m2 3 m 120 40 40 80 80
FONTANE+HEINE+LESSING+SCHILLER 220 m2 3 m 160 60 0 110 120
FONTANE+HEINE/GOETHE+SCHILLER 110 m2 3 m 80 25 30 50 50
FONTANE-GOETHE 275 m2 3 m 250 80 0 140 170
GOETHE 55 m2 3 m 40 20 16 20 0
HEINE 55 m2 3 m 40 20 16 20 0
KLEIST 44 m2 2.5 m 24 14 12 12 0
LESSING 55 m2 3 m 40 20 16 20 0
MOLIERE 44 m2 2.5 m 24 14 12 12 0
RILKE 44 m2 2.5 m 24 14 12 12 0
SCHILLER 55 m2 3 m 40 20 16 20 0
STORM 44 m2 2.5 m 24 14 12 12 0
    • Screen
    • Flipchart
    • Auditorium
    • Soundproof
    • TV with VCR
    • Meeting room
    • Syndicated room
    • Office
    • Podium
    • Lectern
    • Day light
    • WiFi access
    • Syndicate rooms
    • Overhead projector
    • Airconditioned meeting room
    • High speed transmission line
    • Catering available

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 235 rooms
  • 208 non-smoking rooms
  • 235 family rooms
  • 7 connecting rooms
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Telephone
    • Radio in room
    • Opening windows
    • WiFi in your room
    • Remote control TV
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Free access with phone card
    • Direct dial telephone
    • High speed transmission line
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.5/5 AccorHotels Rating Based on 675 reviews

Our guest reviews for Novotel Frankfurt City

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 994 reviews
TripAdvisor review
Business - 18/06/2018
« Clean, simple, but expensive (as is the whole of Frankfurt) »

This Novotel is what you expect. Nothing fancy, very decent and very clean. It was terribly expensive, but normal price range for a Frankfurt hotel (maybe even a bit on the low side). Staff was friendly. Please note that there's an s-bahn running past the hotel. So a lot of noise if you're sleeping on that side. Maybe the hotel should sell earplugs for the people unfortunate enough to stay on that side.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lex v, Thank you very much for your feedback. I am very pleased that our employees were able to convince you of themselves. Your hint with the S-Bahn is correct. There is a railway line in the immediate vicinity of the hotel with all its advantages and disadvantages. I can recommend our superior rooms to guests in particular need of quietness. All of them lie on the inner courtyard side and are therefore very quietly located. I'm sorry to disappoint you with the earplugs. It is contrary to our principles to sell them. We only give them away for free! All you have to do is to ask us at the reception. I hope this tip will help during your next stay. Kind regards from Frankfurt Lars Paschold Guest Experience Assistant

TripAdvisor review
Family - 24/05/2018
« Excellent hotel nearby city centre »

Hotel is about 2.5 Km from city centre. Check-in was quite fast. Rooms were clean. Breakfast was good- with super bowl. We requested baby bed and was available quickly- good service. Taxis were available right in front of hotel, so no issues with that. Covered car parking was available- free of cost (as it was included in the booking cost for the room I selected).

Our hotel has responded to the review
Our hotel has responded to the review

Hello Sachin_Ams, thank you very much for your great review. I am delighted that you enjoyed staying with us and it would be great if you would soon choose us again as your hotel in Frankfurt. Kind regards, Lars Paschold Guest Experience Assistant

AccorHotels certified review
Pete P. Solo - 23/05/2018
« Weekend Trip »

nice hotel had a room at the rear so couldn't hear the trains which run past the side of the hotel. breakfast was good but very busy with parties of youngsters also having breakfast and one morning just managed to get a seat.This was proberbly because it was bank holiday weekend.I would go back but next time I will try midweek.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Bayley, Thank you for staying with us and for taking the time to evaluate us in detail. I am pleased that you were satisfied with your stay, even though there were some minor problems during breakfast due to the crowds. You are quite right that this was caused by the holiday weekend. Usually, especially during midweek, our breakfast is a bit calmer. I very much hope that, on your next visit, you will have the opportunity to have a relaxing breakfast and enjoy the "SuperBowls" buffet to the fullest. Thank you again for your comments. I am already looking forward to your next stay with us. Kind regards from Frankfurt Lars Paschold Guest Experience Assistant

TripAdvisor review
Business - 22/05/2018
« My first stay with Novotel »

The experience from check-in itself was very bad.... after requesting for an early check-in was made to wait for 6 hours!!! I was ready to pay extra for early check-in but it seems they were not interested than a standard response

Our hotel has responded to the review
Our hotel has responded to the review

Dear rakeshsuri2018, thank you for your honest feedback. I am very sorry to hear that such problems occurred at your check-in. Unfortunately we were completely booked out the day before and therefore could not provide clean rooms in time for such early arrivals. However, the fact that you had to wait 6 hours for your room is definitely not what we want to offer our guests as a service. I will talk to the appropriate teams and look for solutions on how we can avoid such incidents in the future. I hope that you will forgive us and give us a second chance in the future to convince you of us and our service quality. Kind regards from Frankfurt Lars Paschold Guest Experience Assistant

AccorHotels certified review
Anonymous Business - 21/05/2018
« Pleasant Stay »

I had a very nice stay at Novotel in Frankfurt with great staff, an incredibly comfortable bed and quality breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Pohle, thank you very much for taking the time to rate us. Your words of praise honor us and I am very pleased that you enjoyed it so much. I pass on your praise to all employees. This is an excellent motivation to start the week. I am very pleased that our Novotel "Live'N'Dream" beds offered you perfect sleeping comfort. These beds were developed especially for us and it is always great to hear that they are well appreciated. You also mentioned our breakfast. A breakfast should provide the perfect start into the day. We set this as our goal with our "SuperBowls" breakfast and completely revised it last year and adapted it to current nutrition and health trends. It is very wonderful that we have met your preferences. Dear Mrs. Pohle, thank you once again for your visit to our hotel and that you have evaluated us. We would be very pleased if you would choose us again as your hotel on your next trip to Frankfurt. Kind regards, Lars Paschold Guest Experience Assistant

AccorHotels certified review
Ic… Families - 14/05/2018
« Smooth experience »

Very kind employees, very clean room, spacious.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ines C., thank you very much for your great feedback. I am very glad to read that you enjoyed the time in our hotel. This is the greatest praise for our team and I will share this with the whole team. We hope to welcome you back again soon. Kindest regards, Lars Paschold Guest Experience Assistant

AccorHotels certified review
Thomas Business - 26/04/2018
« Nice stay in Frankfurt »

After a friendly welcome (but ignoring my status) I got into my (upgraded) room and enjoyed the (Premium) Internet as well as the nice red wine I got from my voucher... Breakfast was nice (but busy) and in total I really liked the stay.

TripAdvisor review
Family - 25/04/2018
« Below average »

since we arrived the reception there is no one to take our luggage they have like carts to put your luggage by yourself and take to your room. The ac is not working it was to hot. The receptionist did not smile sinc check in. The location is bad . It is really bad experince.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Drfadiali, I am very sorry that you were dissatisfied with your stay and that we were unable to meet your expectations. It is our top priority that our guests leave us happy. Unfortunately, we missed this opportunity with you. A porter service is unfortunately not part of our standard offer. On request and for an extra charge we will of course try everything to bring your luggage to your room. I am very sorry that there were technical problems with the air conditioning in your room during your stay. If this happens, you are welcome to contact our reception staff 24 hours a day. We will immediately ensure that your room with all technical facilities is fully available to you. I am very sorry that you were not treated with the kindness you expected when you arrived. Friendliness and willingness to provide service is our top priority. I will talk to our team about the immense importance. I sincerely apologize for any inconvenience and hope that you will give us another chance to convince you of our performance in the future. If you are willing to do so, please do not hesitate to contact us. We will do our best to prove to you that we can do better. Kindest regards Lars Paschold Guest Experience Assistant

AccorHotels certified review
Rnw Business - 13/02/2018
« efficient comfortable and clean. »

efficient check in . Comfortable room. I liked the flexibility of having rooms cleaned or not in return for loyalty points, for example the first night there would was little or no need to clean the room. I have never seen this approach and this was refreshing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr W., First of all it was a pleasure to welcome you again during the fair in our hotel and I very much appreciate your comments regarding your last stay, first of all your positive feedback concerning the flexibility of having rooms cleaned or not in return of loyalty points. It is a big honour to receive your message and of course, I will share your feedback with my team, I am sure that this reputation will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Dear Mr W., while again thanking you for sharing your experience, I hope that we may welcome you again in our hotel at the next opportunity, latest during the fair in 2019! With kind regards and best wishes! Sarah Beckmann General Manager

AccorHotels certified review
Mr D. G. J. Business - 10/02/2018
« Stayed on Business »

I have stayed at this Hotel for many years all ways good.

AccorHotels certified review
Vinay A. Business - 28/01/2018
« Vinay A. »

Value for money not balanced, standard Novotel offering, but breakfast too pricey. Heating did not work properly, and the nearby S-bahn could be heard in the night. Standard Novotel features were all present But 21€ for breakfast did not make the grade.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. A., Thank you for taking the time to tell us about your experience at the Novotel Frankfurt City. First of all I would like to apologize that your stay was not as satisfying as it should have been and that we were not able to meet your expectations to the full content. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I regret very much that our performance and first of all the value for money concerning the price quotation of our breakfast does not convince you to satisfaction! Please be assured that we set great value on the products we offer at our breakfast and that they are premium quality. Furthermore we offer a wide range of products including unlimited coffee specialties. Nevertheless in view of this I will take your feedback concerning the breakfast prices and check the price Quotation and to optimize our offer. Concerning the loudness based on the railway line I have to apologies. The insulation of the windows in some of our rooms is no longer up to date. The noise of passing trains can be loud, especially when the windows are open. I can assure you that we are already planning measures to upgrade the noisier windows. Relating to the heating problems during your stay, we already checked and fixed the problem. I also have to apologize. As a kind of “amend” – in order to show how important you are for us as guest and Le Club member – we will credit your Le Club ACCOR card with 1000 Le Club points and hope this will find your approval. Dear Mr. A., while again thanking you for sharing your experience, I hope the above will remove your concerns so that we may welcome you again in our hotel to finally convince you of our improved service and quality! With kind regards and best wishes Sarah Beckmann General Manager

TripAdvisor review
Stevewarks Couples - 11/01/2018
« New Year Holiday to Frankfurt »

The Hotel was OK. The location is a little quiet being a business area however there is a very good Tram service a three minute walk from hotel. However I stayed over the New Year holiday and on the first night (Friday 29th) the bar and bar food service was closed. I was told that this was for only one night as an exception, despite there being many people around the lobby area. However this was not so. The bar was closed on return to the Hotel on the night of 31st at 00:40, and on returning from a day out on 1st of Jan at 20:00 the bar and food service were again closed. We were directed to the Mercure Hotel a good five minute walk in pouring rain on a cold night. There was no information informing clients of this at any point and no member of the Hotel staff informed me in advance. This I found totally unacceptable as the directory in the room states that the bar and food service is open daily from 06:30 to 01:00. This was very disappointing for what was meant to be a holiday break staying in a well known 4 start Hotel and would seriously put me off staying there again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stevewarks, First of all thank you very much for taking the time to tell us about your experiences in our hotel. We are working steadily to improve our services. Therefore we depend on your feedback. I really regret that you were not satisfied with your last stay. Due to operational circumstances we were unfortunately forced to partly close our Novo² Restaurant during your stay in Frankfurt. This does of course not represent our standard procedures, and I would like to sincerely apologize for not being able to provide you with a warm meal during your stay with us. We did do our utmost to offer you a variety of cold meals and snacks and also offered our assistance in finding a nearby restaurant as well as reserving a table for our Guests. Of course we are aware that this does not provide a full replacement, and I can only once more apologize for these circumstances and that you were not informed properly. Dear Stevewarks, I repeat my sincere apologies on behalf of Novotel. I would like to invite you to stay in Frankfurt again. We surely will find a way to convince you of our service and especially our Novo² Restaurant. I hope that this will find your approval. If you have any questions or would like to make a reservation to give us a “second chance” you can contact me directly by e-mail to H1049@accor.com. I wish you the very best and hope to see you soon again at Novotel Frankfurt City. Lars Paschold Guest Experience Assistant

TripAdvisor review
Couples - 10/01/2018
« Good stay »

I am a silver Accor member and always go to this hotel whenever I visit Frankfurt. However, I have to comment that this time I was disappointed with the service. I asked to one of the receptionist guys for a late check-out (which I have the right to given my status) and while he initially seemed reluctant, he finally gave the ok. However, what happened in reality was otherwise. I had to bring my parents to the airport early in the morning and the reason why I asked for late checkout was so I could get some nap before my 4h drive to Munich. For some reasons there was a mix-up and I was disturbed during my nap 3 times in the space of 1 hour. I was tired, extremely annoyed, and finally decided to leave. The hotel is good as always but this time I didn't feel like I was treated as a returning customer.

TripAdvisor review
Family - 07/01/2018
« Family Xmas trip »

What can I say?. From our first contact with the friendly and helpful staff, to the clean rooms with the comfortable beds, I'd say great. It couldn't have been better. We booked 2 rooms and there was enough space for 2 adults and 2 children in one room. Rich and fresh breakfast buffet. All the staffs that served us at breakfast were competent, helpful and courteous. Free parking within the hotel compound and at the street side. Only the hotel underground parking is not free. But it's free on weekends, i.e Saturdays and Sundays. My only disappointment was the superior room. It's just like any other room in the hotel except that you get to take 3 items (snacks) from the kiosk and fridge at the reception. The mini bar was just empty. And yes, you also get premium internet. There was only one bathrobe and one slippers for a room with 2 adults. Apart from these little things, the hotel is very good and I'd definitely recommend it.

TripAdvisor review
Business - 19/12/2017
« Ok for a budget business hotel »

No frills with this hotel. Stayed for 2 nights on business, room was dated and the facilities were average. Didn't sample the food but location was convenient for what I needed. I think there's better value out there.

TripAdvisor review
Business - 05/10/2017
« Late Check out only a wish that may not come true( Will never believe that again from Accorhotel) »

The first day by check in, they said i didn't have option for Late Check out, eventhough by booking i already click on the option. After a little argument i got the Service( Late Check Out without any cost, like the option by booking). The next day they cancel it and told me, that i have to paid 30€ for the service. I mean, why you put the Late Check out option, if Accorhotels, in this case NOvotel Frankfurt city, cannot keep the promise or the service. It´s just uncomfortable. Breakfast was okay

TripAdvisor review
Family - 07/09/2017
« Very good stay »

Very good hotel, in a quiet street. Spacious and confortable room, ok for cleanliness too. The only issue is that there's no minimarkets or delis nearby, but I was aware of that before booking, so it was not a real problem.

Our hotel has responded to the review
Our hotel has responded to the review

Dear FlavioFE, thank you very much for your review at TripAdvisor. It is a great pleasure to receive such a feedback. There is a supermarket called "Teegut" in 5 minutes walking distance. Our front office team can always give you information about the surroundings. We are looking forward to welcome you again in the future. Kind regards, Anja Kögl Front Office Manager

TripAdvisor review
116mld Family - 13/08/2017
« My visit to Frankfurt City Hotel »

location: regular. three metro station from Central Station cleanliness: good rooms: excellent and with 50% discount in second room, good final price for families breakfast: bad. not enough products, not quick response from employees,

AccorHotels certified review
Mr. T. Business - 07/07/2017
« Novotel Frankfurt everytime »

Nice and comfortable stay.Next stay again this great hotel.

AccorHotels certified review
Anonymous Families - 01/07/2017
« Excellent »

We had booked for the wrong number of people, however it was quickly fixed. Thank you for sorting this out so promptly.

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