Hotel - Novotel Birmingham Centre
Novotel Hotel Novotel Hotel

Novotel Birmingham Centre Hotel

4.0/5 1,743 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed
  • 100% non-smoking hotel
  • Manual temperature control
  • Languages spoken at the hotel
    • English
    • French
    • Polish
  • Reception open 24 hours a day
  • Electric car recharging units
  • Laundry
    • Dry cleaning / Ironing
    • Overnight shoe shine
    • Shoe shine machine
  • Hairdressing salon
  • Porter

Leisure and activities

  • Fitness centre


  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 8 meeting room(s)
  • Copy/print service available
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Hotel location

Companies and event centres nearby


BRITISH TELECOM0.16 km / 0.1 mi ROYAL BANK SCOTLAND0.02 km / 0.01 mi
LLOYDS/TSB0.16 km / 0.1 mi

Congress centre

ICC0.16 km / 0.1 mi

Exhibition centre

NEC20.11 km / 12.5 mi

Your meetings and events

Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can optimize the chances of its success by benefiting from the Novotel networkOur years of experience have let us build a great expertise in meetings organization.

Novotel Birmingham Centre Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
BASKERVILLE 20 m2 3 m 15 6 10 9 0
CHAMBERLAIN 20 m2 3 m 15 6 10 9 0
WILLIAM HOLLINS 20 m2 3 m 15 6 10 8 0
BURNE-JONES 74 m2 3 m 80 30 30 30 50
DARWIN 83 m2 3 m 100 40 30 40 60
PRIESTLEY 84 m2 3 m 100 40 30 40 60
WEDGWOOD 84 m2 3 m 100 40 30 40 60
LUNAR 243 m2 3 m 300 90 90 120 180
    • Videoconferencing
    • Audio and video equipment
    • Meeting room
    • WIFI access
    • Slide projector
    • Syndicate rooms
    • Overhead projector

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

  • 148 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • 10 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Air Cooling System
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Web TV
    • Radio in room
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Baby bed
    • Satellite/cable colour TV
    • Manual temperature control
    • High speed transmission line
    • Iron in room
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.1/5 AccorHotels Rating 7,839 reviews

Our guest reviews for
Novotel Birmingham Centre

100% genuine reviews from our guests

Find out more
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4.0/5 TripAdvisor Rating 1,743 reviews
Brian Business - 18/08/2019 AccorHotels review
« Catalogue of systematic faults »

Continuous technical errors in the hotel accompanied by children running up and down corridor at 11.30 at night

Dottie Solo - 18/08/2019 AccorHotels review
« Will certainly return in 2020 »

Room/bathroom clean, large, airy, staff helpful particularly housekeeping, unfortunately wifi down for 2 days as was one of two lifts for my whole stay, otherwise, as with previous visits, experience good

Steve H. Families - 16/08/2019 AccorHotels review
« Dirtiest Novotel room ever stayed in »

I stayed at Brimingham centre last night as a platinum member who stays 30-40 nights a year in Novotel / Sofitel, and I have to say, this is the worst stay I have ever had in a hotel that is classed as four star. On arrival I was informed that the sauna and steam room were not working and that they will probably be removed from the website , the main seating area in the bar was closed off due to wet paint. On arrival in room 621, I was appalled by the level of cleanliness within the room. The toilet was appalling with stains all over the room, run marks down the walls , and what could only be articles from people’s noses on the walls. Disgusting ! The rest of the room didn’t fair much better , similar stains on the walls , a very large red stain on the carpet , the curtains were covered in dirt . This was a stay using 4000 reward points , definitely did not feel like a reward ! On speaking with the desk attendant Arif, he said he would sort the marks and went upstairs with a cleaning bottle and tea towels ?? This has no affect. In Fairness to Arif he did show us two other rooms to move into, the first no better with marks all over the walls , coffee marks running all down the door and the skirting hadn’t been cleaned in months, apologies again and ended up in 622. This was marginally better and acceptable just for one night. It was then we were told the WiFi was also not working or one lift! When travelling with two children WiFi’s now a essential element and part of choosing a hotel. Arif whispered would I like some complimentary points, not sure why whispering, probably because he didn’t want the endless stream of people complaining to hear!! I said I would prefer a clean room. I stayed in a city centre Travelodge last week which was hands down cleaner and not an issue. There is no way in this condition and with lack of facilities this hotel is four star, as a platinum customer of many stays I expected much much better from Novotel, this is very poor, I feel I have wasted 4000 points on a grubby hotel. I feel completely let down with the service although Arif was trying his best the facility let him down. Another guest informed the spa and steam room has been closed for weeks. I shall forward this complaint to AccorHotels central customer service also, as it’s well below what they would expect for their hotels and reputation

Andre Business - 16/08/2019 AccorHotels review
« Not great »

Wifi not workings and only one lift working too

John Friends - 16/08/2019 AccorHotels review
« Not the best Novotel I’ve stayed in but adequate for the price »

Room was fine but as many people have remarked, strange layout of toilet and bathroom. Shower and bath right next to the bed, toilet completely separate next to room door. Check-in and check-out were efficient, however crediting of Accor points and nights very slow. One week has passed and still they have not appeared in my account.

David H. Families - 14/08/2019 AccorHotels review
« Mr »

Not too impressive, and not as good as I expected

Chris J. Business - 14/08/2019 AccorHotels review
« Okay but not outstanding »

Okay but not outstanding

Angie Families - 14/08/2019 AccorHotels review
« Not pleasant »

I found the staff rude.. we arrived a little early as we traveled some distance, to be told our room would be ready in 15-20 minutes... after 25 minutes I asked again,lady told me would be 45 ish minutes.. so we decided to leave luggage and go out (we would have don’t this sooner if we was told in the beginning 1-1 1/2 hours) because We wanted to go back out in the car it cost us £4,50 to get out of car park because of the wait in the hotel... when we got back to hotel 7pm tired and wanting a shower , a cup of t and relax we found the children’s bed HADNT even been made up.. so I called receptionist who was rude and not at all apologetic she told me someone would be up to make it shortly ... so we waited ... Bearing in mind we was told @ 2 ish the reason we couldn’t get into our room is because they was preparing it ... also, the fridge wasn’t working ... there was only 2 t bags and 2 cups in a room that held 4 people. Ridiculous . There was only 1 towel... again ridiculous , as the room has 4 people in it ... So I went down to reception to ask for more towels,t bags, cups and sugar, and found the receptionist very very rude. She basically told me that they was making the bed up so what’s the problem . We frequently stay in the hotels and I must say I expected more from a Novotel .. our 2 children even said can’t we just leave and go to the premier inn , we stayed in a Novotel in Brussels before Christmas and it was lovely. Lovely staff. Lovely room. I can not say the same for this one. Rude. Rude. Rude. 0% customers service. Very disappointed. Yes everything was corrected. But the staff where rude and unapologetic, and basically said “it’s being rectified, so what’s the problem”!

Sarah P. Business - 14/08/2019 AccorHotels review
« Lovely staff and entrance lobby but the rooms and corridors are looking very out datd »

On entrance to the hotel I was first met with a smashed entrance dooor hat was being held together with what looed like parcel tape. Not a great start (first impressions and all that) however this was soon forgotten fllowing the warm greating from the reception staff. Great check in experience and everything was clearly explaied by the memeber of staff. However this soon diminished when I headed to my room. The corridor areasand public staircase need an overhaul and are extremely outdated. This was echoed when I entered my room. The room look nothing like they do on the internet and are certainly in need of a makeover. Out dated artex, worn carpets, outdated furniture and tired looking bathrooms. The room set up was really wierd with the lavatory being in a seperate room to the sink and shower. Sorry Novotel Birmingham, Broad Street I wont be staying again unless you have a complete refit.

Dr D. I. B. Couples - 13/08/2019 AccorHotels review
« Fair »

Reception and dining room staff attentive and efficient. Housekeeping a bit lacking - two night stay, soap removed after first night and not replaced. One bath towel and hand towel removed after first night and not replaced leaving one of each towels for two of us. Usually expect dressing gowns and slippers in an executive room plus a bottle of water at least on the first night - none provided. Unlikely to stay again.

Alain B. Solo - 13/08/2019 AccorHotels review
« Mr »

It was nice and clean

Phil L. Families - 13/08/2019 AccorHotels review
« Great location, clean hotel with good facilities and helpful staff »

All staff very helpful, good level of comfort. We really appreciated being allowed to have a family room even though our 2 sons are adults. They have special needs so we need to stay together. Sofa having to separate mattresses was fantastic. Thanks so much.

F. P. Families - 12/08/2019 AccorHotels review

Booking ref HNRLFHWC I am very disappointed that the steam room and sauna in this hotel aren't working.  We chose to stay at this hotel because of the facilities listed on your website at the time of booking. The most annoying aspect for me and the children is that when we arrived at the reception to fill the health questionnaires, we were told that the sauna was out of order but that the steam room was ok. We were given the access number and went and changed, but were then surprised to discover that the steam room wasn't working either.  I find it unbelievable that the hotel didn't know that the steam wasn't working until we got out of the cold steam room.

Ruth W. Couples - 12/08/2019 AccorHotels review
« Stay at the Novotel Birmingham »

It was similar to Bates Motel. The hotel needs a full overhaul. The carpets on the stairway were filthy and also the carpets in the corridor. Some drilling work was obviously done on the stairs and wasn't swept or vacuumed. The sauna/steam was out of order. The only good thing was the bed and the food. The bed was very comfortable and breakfast was nice. Although the staff on the reception desk were friendly they did not inform us that we had to use our room key to access the lift and because of this, we had to walk up and down 6 flights of stairs on Friday and Saturday.

Nathaniel Business - 12/08/2019 AccorHotels review
« Fantastic and brilliant »

It was a good experience at Novotel. The staff were very helpful and the communication and service was very good

Anonymous Families - 11/08/2019 AccorHotels review
« Facilities »

Was told steam room working, went through the process of filling H&S form, went in the changing room to change only to go back to the reception to complain that the steam is not working. Was told the maintenance will look at it and someone will call me , didnt get abt feedback until I called reception to be told dteam room gas not been working.

Kevin H. Business - 09/08/2019 AccorHotels review
« It was ok. »

Room was fine. Service at reception very polite and efficient. However, the food in the restaurant was poor.

Miss H. Solo - 09/08/2019 AccorHotels review
« Extortionate car park prices »

Hotel was okay but when you add the £18 car parking fee, it's not a great deal after all! They also added me to some mailing list without my permission

Paul Families - 08/08/2019 AccorHotels review
« Good but fell short »

Generally good - as usual- ie food, service etc excellent, however I had my 15yrs with me and discovered both pool table and table football out of order which let things down in the evening

Amanda Couples - 07/08/2019 AccorHotels review
« Disappointing quality of room »

We were given a room on the 4th floor which was a standard double room. We had paid for an Executive room and were told all the 4th floor rooms were now designated as Executive rooms which they are clearly not in terms of configuration, bed and amenities. We were moved on request to a floor 3 Executive room but had to ask several times. I was also asked to pay again when my barclaycard statement showed I had paid in advance. The hotel was very noisy at night . On the plus side the staff were lovely and breakfast was good.

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