Hotel - Novotel Andorra
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Novotel Andorra Hotel

4.0/5 769 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking
    • Bus/coach parking area (Nearby)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Beauty salon

Leisure and activities

  • Swimming pool
    • Indoor heated pool
    • Outdoor unheated pool (Nearby)
  • Fitness centre  (Nearby)
  • Well-being
    • Hammam (Nearby)
    • Jacuzzi (Nearby)
    • Massage
    • Sauna (Nearby)
    • Solarium
    • Tanning salon
  • Hard tennis court  (Nearby)
  • Other sports activities  (Nearby)
    • Bicycles rental (Nearby)
    • Archery (Nearby)
    • Athletics stadium (Nearby)
    • Bowling (Nearby)
    • Football (Nearby)
    • Horse riding (Nearby)
    • Jogging track (Nearby)
    • Squash court (Nearby)
  • Skiing  (Nearby)
    • Cross country skiing (Nearby)
    • Downhill skiing (Nearby)
    • Ski hire facilities (Nearby)
    • Ski rack facilities (Nearby)

Catering

  • Breakfast
  • 3 restaurant(s)
  • 3 bar(s)
  • Room service
    • Cold snacks
    • Opening hours : Week 08:00-23:00
    • Opening hours : Week-end 08:00-23:00
  • Snack & beverage machine

Business services

  • 3 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
  • Web Corner on a Mac
  • Copy/print service available
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Hotel location

Your meetings and events

Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can optimize the chances of its success by benefiting from the Novotel networkOur years of experience have let us build a great expertise in meetings organization.

Novotel Andorra Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
CATALUNYA-ALACANT 252 m2 2.8 m 200 120 200 140 230
TARRAGONA 70 m2 2.8 m 22 20 30 30 20
VALENCIA-CASTELLA 80 m2 2.8 m 20 12 25 20 30
    • Screen
    • Flipchart
    • Meeting room
    • Audio and video equipment
    • Video equipment
    • Simultaneous interpreting

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 102 rooms

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars
4.2/5 AccorHotels Rating 1,565 reviews

Our guest reviews for
Novotel Andorra

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 769 reviews
Rene Solo - 12/05/2019 AccorHotels certified review
« Exquisit hotel :) »

Nice room and very good breakfast buffet.

Raquel Couples - 12/05/2019 AccorHotels certified review
« Good »

Just good

Family - 02/05/2019 TripAdvisor review
« Mr Khan »

The hotel was nice and clean. It was located close to town and we enjoyed our stay here. The only drawback is the internet was very bod upstairs in the rooms. Downstairs in the lobby near the reception it was fine. the swimming pool and gym were in mercury hotel which were next door.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Khan: Thank you very much for your nice comment. We work every day to overcome the expectations of our clients and it motivates us to know that our desire is fulfilled when we receive nice comments as this one. We are going to notify to the corresponding Department your evaluation of our Wi-Fi network. Waiting to be able to receive you in another not very distant stay, receive a very cordial greeting. Best regards. Maxi Guaglianone

Paulo Families - 24/02/2019 AccorHotels certified review
« Very good »

Pleasent, staff very kind

Our hotel has responded to the review
Our hotel has responded to the review

Estimado Paulo: Muito obrigado e até a próxima. Atentamente. Maxi Guaglianone

Anonymous Families - 19/02/2019 AccorHotels certified review
« great spot in Andorra »

convenient, very well located, great having the chance to enjoy the spa, superb breakfast. Excelent human Team all over the hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Daniel: Thank you for chossing us and for share your kind review. We hope to see you again very soon. Best regards. Maxi Guaglianone

Anonymous Couples - 07/12/2018 AccorHotels certified review
« Perfect »

The Hotel overpass my expectations

Our hotel has responded to the review
Our hotel has responded to the review

Dear Josep: Thank you for your kind review and for choosing us. We hope to see you again very soon. Best regards. Maxi Guaglianone

Bruno Couples - 14/10/2018 AccorHotels certified review
« Comfort Bed »

Fresh smorgasbord dinner. Ultra clean throughout. Very friendly helpful staff. Great location. Underground private car park.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bruno: It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards. Maxi Guaglianone

Geoff Solo - 11/09/2018 AccorHotels certified review
« Probably the best value hotel that I have experienced »

My stay was a delight from start to finish. Painless Parking, friendly staff, high quality features and excellent buffet meals. Particularly enjoyed the free spa and convenient location.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Geoffrey: Thank you for sharing your nice comment with us. We are pleased to know that we have been responsible for providing you an excellent stay. It is simply the result that we look forward to with every guest who visits us. We love to know that you enjoyed our facilities, services and culinary offer. You can rest assured that we will share your comments with our team. It was a pleasure to have you with us and we look forward to welcoming you again in a not very far away stay. Best regards. Maxi Guaglianone

Anonymous Families - 09/09/2018 AccorHotels certified review
« Good, not great as in other occasions »

Fine, though I found less enthusiastic personnel than other times. One of the maitres was really unpleasant. Toilet paper provision was so short we decided to hide a roll each day in order to not to have to ask for more. The shower tube leaked (only when water was running, but definitely needed some repair). I really think carpet was clean but way less than visually clean. We were given 3 welcome drinks and when I asked for a single one the waiter took the whole ticket and there were no more... nothing really serious, but not as good as other times.

Our hotel has responded to the review
Our hotel has responded to the review

Dear R.: We apologise for discontent and met disappointment. Be assured that we will forward your precious opinion with the concerned departments, those who take measures adapted to assure the quality of service for which our clients wait and deserve. Best regards. Maxi Guaglianone

Business - 25/08/2018 TripAdvisor review
« Treated like a fool »

I usually enjoy staying in this hotel (good location and friendly staff) but had a very bad experience this time with Ferran, the reception manager.Asking if I could, as usual, leave my car in the hotel parking for a few hours after check out, I was told that it was full and that I had to remove my car from it. When I insisted, I was told that it would cost me 22 euros to keep my car In. In other words, there was room in the parking after all !Total lack of respect, especially to a many times returning (and Silver) guest !

Our hotel has responded to the review
Our hotel has responded to the review

Dear Customer: The Silver card offers you a few privileges on the room but not on the parking. According to a conversation maintained with the Reception Manger, you requested to leave its your till 5:00 PM . He explained we can't offer that service for the high occupation level unless paying another night of parking. Recepction informed to me you leave your car until 1:00 PM without any supplement. We are sorry for not having fully satisfied your request. Best regards. Maxi Guaglianone

P. S. Business - 24/08/2018 AccorHotels certified review
« Very unhappy »

I am Silver and I have come to your hotel for many years and always appreciated it for its location and accommodating personnel. This time however, I was very upset by Ferran, your reception manager, who told me that there was no parking slot available anymore in the garage as I asked for the possibility to leave my car stay in it for a few more hours after check out, as you usually kindly let me do, to then ask me for 22 euros when I insisted, meaning that there was room indeed in the garage ! I hate being treated like a fool !

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S.: I transcribe the answer that I have already given to you in another website: The Silver card offers you a few privileges on the room but not on the parking. According to a conversation maintained with the Reception Manger, you requested to leave its your till 5:00 PM . He explained we can't offer that service for the high occupation level unless paying another night of parking. Recepction informed to me you leave your car until 1:00 PM without any supplement. We are sorry for not having fully satisfied your request. Best regards. Maxi Guaglianone

Carles C. Families - 16/08/2018 AccorHotels certified review
« fine »

normal

Anonymous Solo - 12/08/2018 AccorHotels certified review
« Simple housing »

Air con was very noisy. Checking in took long. WiFi barely worked. Very annoying parking.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jason: We apologise for discontent and met disappointment. Be assured that we will forward your precious opinion with the concerned departments, those who take measures adapted to assure the quality of service for which our clients wait and deserve. Best regards. Maxi Guaglianone

Erin Families - 01/08/2018 AccorHotels certified review
« Not meeting the standards of Novotel around the world »

It was awful to say at Novotel in Andorra. Overall, the hotel did not meet the standards of Novotel around the world. First, the employees were very unfriendly and not helpful. Sometimes, they are rude. They did not seem to know what they are supposed to do as hoteliers. Second, the hotel needs to be updated with all of their facilities. The bed was old, uneven and scrabble. The carper on the floor was old and got some stain. No slippers were provided. I would not recommend anyone to stay at the Hotel. I hope, the hotel can improve to meet the standards of other Novotel around the world.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Erin: We apologise for discontent and met disappointment. Be assured that we will forward your precious opinion with the concerned departments, those who take measures adapted to assure the quality of service for which our clients wait and deserve. Best regards. Maxi Guaglianone

Enric Families - 23/07/2018 AccorHotels certified review
« perfect »

comfortable room and delicious breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear Enric: I feel pleased to know how much you enjoyed our Resort and room facilities, as well as how we manage to exceed your expectations by providing you an outstanding service and by being very attentive and accomplish your every needs. I look forward to welcoming you in the near future in another relaxing experience. Best regards. Maxi Guaglianone

N Y. S. Families - 22/07/2018 AccorHotels certified review
« Nice hotel, parking is a must, no real pool »

A dated room, all the hotel facilities are in the next door mercure and requires you to get out of the hotel door and enter the other one (and pay 2 euro in 2 eur coin) so the reason I took it (indoor pool for my daughters) did not exist. The parking is a must so add 20 eur to the price.

Rene T. Solo - 18/07/2018 AccorHotels certified review
« I like it »

Room is big and specially I like the pool and spa

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rene: Thank you for choosing us and for your kind review. We hope receive you again soon. Beste regards. Maxi Guaglianone

Gino Business - 18/07/2018 AccorHotels certified review
« super »

perfect

N/a Couples - 08/07/2018 AccorHotels certified review
« Relaxing stay in Andorra »

Nice hotel in a nice country

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mircea: Thank you for your kind review about the Hotel and our beatiful country. We hope to see you soon again. Best regards. Maxi Guaglianone

G. B. Families - 22/05/2018 AccorHotels certified review
« Ok but not great »

Ok

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