Hotel - Mercure Hotel Panorama Freiburg
Mercure Hotel Mercure Hotel

Mercure Hotel Panorama Freiburg

4.5/5 809 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Internet access via Fiber Optics
  • Public outdoor parking
  • Pets allowed 11  EUR
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Currency exchange
    • Gift shop/newspaper shop
    • Hairdressing salon

Leisure and activities

  • Indoor heated pool
  • Well-being
    • Massage (Paying)
    • Sauna
  • Babysitting on request
  • Golf  (Nearby)
    • Golf course 18 holes
    • Golf course 9 holes
    • Golf lessons
  • Tennis  (Nearby)
    • Clay tennis court (Nearby)
    • Outdoor tennis court (Nearby)
    • Tennis (Nearby)
  • Other sports activities
    • Bicycles rental (Paying)
    • Bike rack facilities
    • Jogging track

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30-23:00
    • Opening hours : Week-end 06:30-23:00

Business services

  • 5 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Companies and event centres nearby

Congress centre

FREIBURGER KONZERTHAUS4 km / 2 mi

Exhibition centre

FREIBURG6 km / 3 mi

Your meetings and events

Events with prospects: Guests at your business meeting or private celebration will enjoy the panoramic view of Freiburg from the windows of our four meeting rooms. The entire events area isequipped with the latest technology and free WIFI. The individual rooms can be rearranged according to your needs, or even combined, and they offer space for up to 120 people.

Mercure Hotel Panorama Freiburg Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
ANTIBES 36 m2 2 m 12 12 12 12 9
CANNES 63 m2 2 m 47 18 20 20 36
MARSEILLE 66 m2 2 m 50 22 24 24 36
CANNES + ANTIBES 99 m2 2 m 81 22 35 35 54
MONACO 104 m2 2 m 120 27 55 55 54
    • Screen
    • Flipchart
    • TV with VCR
    • Syndicated room
    • Video camera
    • Videoconferencing
    • Audio and video equipment
    • Lectern
    • Day light
    • WIFI access
    • Syndicate rooms
    • Overhead projector
    • Airconditioned meeting room
    • Video equipment
    • Slide projector
    • Fine Cuisine
    • Accommodation
    • Wedding ceremony
    • Wedding co-ordinator

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 86 rooms

Our restaurants and bars

See all our restaurants and bars
4.8/5 AccorHotels Rating 3,781 reviews

Our guest reviews for
Mercure Hotel Panorama Freiburg

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 809 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Franke Families - 10/07/2019 AccorHotels certified review
« stay was ok »

the rooms were fine, except very small bathroom in one of the rooms. We asked change also the linen for the second night due to change of guests which was confirmed by the reception but the room was neither cleaned nor the linen changed. Cleaning was done at 18.00 (without change of linen) after a 3rd request

Todd Business - 10/07/2019 AccorHotels certified review
« Lovely staff but needs a gym or at least knowledge of the hiking/walking grounds »

Food was delicious and, as above, overall service from desk to food service was excellent and friendly but the room was too warm and could not be adequately cooled and I really missed exercising and had no confidence in any way to use the obviously intricate trail system there beyond walking/running up and back on the gravel road; desk staff seemed completely unfamiliar with these. I also left a silver, electronic “computer pen” (no ink) in room 104(?) so if found, please contact me at +1.….6191

Our hotel has responded to the review
Our hotel has responded to the review

Dear Todd, Thank you for taking the time to share your feedback about your stay in our hotel. We are really pleased to read that you especially enjoyed the quality of the food served in our restaurant "Chez Eric" as well as the friendliness and professionalism of our whole team during your stay.# Furthermore, we thank you for your comments concerning different subjects. You are right - we have no gym. We gladly consider this for our future planning. Be assured that we will make an internal training for our reception team about the hiking/walking trails around the hotel so that they can better communicate the possibilities. Your information about the missing electronic "computer pen" has been transferred to our reservation team who manages the lost property. They will check the facts and will contact you. We hope to welcome you back to our hotel for another occasion! Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

Frank Couples - 09/07/2019 AccorHotels certified review
« Incredible views, service, and breakfast. »

We really enjoyed our stay. All aspects of it were perfect. It was 97 degrees F so having a room with a view and an air conditioner was great . Breakfast was amazing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Frank, Thank you very much for your excellent evaluation! It is a great pleasure for us to read that you had a great time with us and that you enjoyed your stay. We are looking forward to welcome you once again during your next visit of Freiburg. Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

Dave N. Couples - 04/07/2019 AccorHotels certified review
« Great Hotel with spectacular views »

This was a lovely hotel with friendly and helpful staff. We were made to feel very special on arrival, the room was clean and tidy, and we had a balcony where we could sit and watch the sunset over Freiberg. The grounds were well kept and made for lovely evening walks. On departure my wife left a dress in the wardrobe, we telephoned the reception staff and they found the dress and sent it to our house - it arrived before we got home. Overall delighted with the service!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dave N., Thank you very much for your excellent evaluation! It is a great pleasure for us to read that you had a great time with us and that you enjoyed your stay. We are looking forward to welcome you once again during your next visit of Freiburg. Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

P. Families - 03/07/2019 AccorHotels certified review
« Very satisfy and comfort. »

Very helpful staff and great service in restaurant. The great view of the room and delicious food provided at restaurant.

Our hotel has responded to the review
Our hotel has responded to the review

Dear P., We are very pleased to read that you enjoyed your stay over the roof tops of the city - especially the service in our restaurant "Chez Eric", the helpfulness of our whole team, the unique view across Freiburg and the surrounding area as well as the quality of the food served in our restaurant "Chez Eric". It is always a pleasure to receive positive feedback. We hope to welcome you soon again! Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

Frequent_traveler Business - 03/07/2019 AccorHotels certified review
« Nice view but not a business hotel »

Nice hotel, but not specialized in business travelers. Example: pre-check out with total bill the evening before departure was not possible. The benefits to Gold / Platinum members are ridiculous: a bottle of water for a 4 night stay and a drink voucher. In other Accor 4*-Hotels the mini bar is inclusive, welcome gift etc. is standard. Here you could sharpen something to appeal to frequent travelers better. Offered room with normal shower was not cleaned.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Frequent_Traveler, Thank you very much for the evaluation of your stay in our hotel! Comments of our guests are very important for us because they show us in which areas our services have to be checked and if needed have to be optimized. Your suggestions will be discussed internally. We are looking forward to welcome you again for another occasion! Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

K K. Business - 27/06/2019 AccorHotels certified review
« Defintely, very good »

Overall, very good. Many positives & good hospitality. Possible gaps/expectations : More vegetarian items/dishes (without egg, fish, meat,..etc) , providing more drinking water bottles in the rooms & conference hall,

Our hotel has responded to the review
Our hotel has responded to the review

Dear K K., Thank you for taking the time to share your feedback about your stay in our hotel. We gladly discuss your suggestions internally. We hope to welcome you back to our hotel for another occasion! Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

Chris Families - 26/06/2019 AccorHotels certified review
« Excellent Location and Facilities »

We have stayed at this hotel on many occasions and value its location and facilities as we travel by car with our dog. On this occasion we stayed with other family members who also enjoyed their stay in such a relaxing hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chris, Thank you very much for your excellent evaluation! It is a great pleasure for us to read that you had again a great time with us - this time with other family members - and that you all enjoyed your stay. We are looking forward to welcome you once again during your next visit of Freiburg. Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

Roland M. (. Z. Couples - 18/06/2019 AccorHotels certified review
« a most delightful stay »

great hotel in perfect location , fantastic views onto Freiburg, walking and bike track in front of the door, peaceful, idyllic, great team, fantastic dinner- all under the watchful eyed of chef and patron Eric Lassiaille

Our hotel has responded to the review
Our hotel has responded to the review

Dear Roland M. (New Z., Thank you very much for your excellent evaluation! It is a great pleasure for us to read that you had a great time with us and that you enjoyed your stay. We are looking forward to welcome you again for another occasion. Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

Anonymous Couples - 08/06/2019 AccorHotels certified review
« Excellent stay »

My husband and I had a wonderful stay at your hotel. Our room was well appointed and had a beautiful view.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, We are very pleased to read that you enjoyed your stay over the roof tops of the city - especially your room with a unique view across Freiburg and the surrounding area. It is always a pleasure to receive positive feedback. We hope to welcome you soon again! Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

Marc S. Couples - 01/06/2019 AccorHotels certified review
« Superb view and excellent food »

The hotel is located in the vineyards above the cute city of Freiburg. The view from the balcony was simply unbeatable. The dinner and the breakfast were terrific. Very good and friendly service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marc S., We are very pleased to read that you enjoyed your stay over the roof tops of the city - especially the location of our hotel with its unique view across Freiburg and the surrounding area, the culinary offer in our restaurant "Chez Eric", our abundant breakfast buffet as well as the friendliness of our whole team. It is always a pleasure to receive positive feedback. We hope to welcome you soon again! Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

Gb Couples - 31/05/2019 AccorHotels certified review

Great location, superb dinner, very friendly/kind welcoming and assistance on all levels. Only one thing, would have loved a light breakfast offer, as we only need coffee and a patisserie in the morning, so two times 17Euros is a little bit expensive - but as said earlier, we enjoyed our stay very much, merci beaucoup encore

Our hotel has responded to the review
Our hotel has responded to the review

Dear GB, Thank you very much for your excellent evaluation! It is a great pleasure for us to read that you had a great time with us and that you enjoyed your stay. Furthermore, we thank you very much for your comment about our abundant breakfast buffet. If our breakfast buffet is too extensive for you, you can cancel the breakfast during your next visit on arrival or already as part of the reservation. You have the possibility to order a coffee and, for example, croissant. We are happy to serve them in your room. In this case, the food and drinks served are charged after consumption. We are looking forward to welcome you once again during your next visit of Freiburg. Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

Plabrood Couples - 27/05/2019 AccorHotels certified review
« Very nice staying »

In a we in the area of Freiburg with the family, We stayed in the hotel with my wife. It was her birthday and we enjoyed the hotel a lot. The view is excellent, so as the location of the hotel. Top. The hotel is very clean, the room are big enough. The terrace allows you to enjoy the view very well. The breakfast, bar are excellent, the people in the hotel very gentle. Fully satisfied, we will come back! Thanks MR Plabrood

Our hotel has responded to the review
Our hotel has responded to the review

Dear Plabrood, Thank you very much for your excellent evaluation! It is a great pleasure for us to read that you had a great time with us and that you enjoyed your stay. We are looking forward to welcome you once again during your next visit of Freiburg. Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

Anonymous Business - 23/05/2019 AccorHotels certified review
« comfortable, flexible service »

a great experience, the reception was very friendly and could always find a solution in order for our team to hold a memorable workshop.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you very much for your excellent evaluation! It is a great pleasure for us to read that you had a memorable workshop in our hotel and that you enjoyed your stay. We are looking forward to welcome you again! Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

Anonymous Solo - 18/05/2019 AccorHotels certified review
« Efficient staff and cleanliness »

Peaceful

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, We are very pleased to read that you enjoyed your stay over the roof tops of the city - especially the efficiency of our whole team as well as the cleanlinesss in all sectors of the hotel. It is always a pleasure to receive positive feedback. We hope to welcome you soon again! Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

Zoe Couples - 14/05/2019 AccorHotels certified review
« Fantastic »

Had a lovely stay at the Hotel. Delicious breakfast, meticulously clean rooms and amazing views. Only thing to let it down we’re the hire bikes, don’t think they maintain these bikes very well and the pump on the bike was broken.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Zoe, We are very pleased to read that you had a lovely stay over the roof tops of the city and that you especially enjoyed the cleanliness of your room, our abundant breakfast buffet as well as the unique view across Freiburg and the surrounding area. It is always a pleasure to receive positive feedback. Your comment about our rental bikes we have read with detailed attention. Be assured that they are checked regularly by our technician. We will pay detailed attention to this fact. We hope to welcome you soon again! Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

Ivo M. Couples - 13/05/2019 AccorHotels certified review

Main reason for stying at this hotel is the Restaurant Chez Eric: fabulous !

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ivo M., We are very pleased to read that you enjoyed your stay over the roof tops of the city - especially your visit of our restaurant "Chez Eric". It is always a pleasure to receive positive feedback. Furthermore, we thank you for your comment about our hotel rooms. The last renovation of the hotel rooms took place in 2013 (except the bathrooms). We hope to welcome you soon again! Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

Anonymous Families - 28/04/2019 AccorHotels certified review
« War ok ! »

-----

Our hotel has responded to the review
Our hotel has responded to the review

Sehr geehrter Gast, vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihre Eindrücke zu Ihrem Aufenthalt in unserem Hause mitzuteilen. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Herzlichst, Ihre Elvira Roth mit dem gesamten Team vom Panorama Hotel Mercure Freiburg

Kathy Couples - 25/04/2019 AccorHotels certified review
« Very comfortable and clean. »

Room very comfortable. Disapoointed that our balcony was not private. During our previous stsy we had enjoyed this. Staff very good very attentive , smart and personable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kathy, We are very pleased to read that you enjoyed your stay over the roof tops of the city - especially the comfort and cleanliness of your room as well as the friendliness and attentiveness of our whole team. It is always a pleasure to receive positive feedback. Furthermore, we thank you for your comment about your balcony. The outdoor areas of our rooms are not completely separated from each other due to fire protection reasons. A narrow passage as additional escape route in an emergency must be ensured. In summer, in addition to the existing partitions, mediterranean orange trees are placed between the rooms for more privacy of our friends of the house. We hope to welcome you soon again! Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

Alice Business - 22/04/2019 AccorHotels certified review
« Delish breakfast. Beautiful view. Good spa area. »

Overlooking the city of Freiburg this hotel is just right for a comfortable, delish business trip. The staff was friendly and the room spacious. Anytime again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alice, We are very pleased to read that you enjoyed your stay over the roof tops of the city - especially our abundant breakfast buffet, the unique view across Freiburg and the surrounding area, our swimming pool and sauna area, the size of your room as well as the friendliness of our whole team. It is always a pleasure to receive positive feedback. We hope to welcome you soon again! Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

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