Hotel - Mercure Hotel Panorama Freiburg
Mercure Hotel Mercure Hotel

Mercure Hotel Panorama Freiburg

4.5/5 743 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Internet access via Fiber Optics
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • pets allowed
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Currency exchange
    • Beauty salon
    • Gift shop/newspaper shop
    • Hairdressing salon

Leisure and activities

  • Indoor heated pool
  • Well-being
    • Massage (Paying)
    • Sauna
  • Babysitting on request
  • Golf  (Nearby)
    • Golf course 18 holes
    • Golf course 9 holes
    • Golf lessons
  • Outdoor tennis court
  • Other sports activities
    • Bicycles rental (Paying)
    • Bike rack facilities
    • Jogging track

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30-23:00
    • Opening hours : Week-end 06:30-23:00

Business services

  • 5 meeting room(s)
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Company

PFIZER7 km / 4.38 mi SIEMENS4 km / 2.5 mi
RHODIA ACETOW8 km / 5 mi

Congress centre

FREIBURGER KONZERTHAUS4 km / 2.5 mi

Exhibition centre

FREIBURG6 km / 3.75 mi

Your meetings and events

Events with prospects: Guests at your business meeting or private celebration will enjoy the panoramic view of Freiburg from the windows of our four meeting rooms. The entire events area isequipped with the latest technology and free WIFI. The individual rooms can be rearranged according to your needs, or even combined, and they offer space for up to 120 people.

Mercure Hotel Panorama Freiburg Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
ANTIBES 36 m2 2 m 12 12 12 0 12
CANNES 63 m2 2 m 47 18 20 20 30
CANNES + ANTIBES 99 m2 2 m 81 22 26 35 74
MARSEILLE 66 m2 2.5 m 50 22 30 24 40
MONACO 104 m2 2 m 120 27 31 45 80
    • Screen
    • Flipchart
    • TV with VCR
    • Video camera
    • Syndicated room
    • Audio and video equipment
    • Lectern
    • WIFI access
    • Slide projector
    • Syndicate rooms
    • Overhead projector
    • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

At the 4-star Superior Mercure Hotel Panorama Freiburg, you can choose between Standard and Superior Rooms. All 86 rooms are air-conditioned and some feature a side view of Freiburg, while others have a direct view of the city.

  • 86 rooms
  • 100% non-smoking hotel
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Direct dial telephone
    • Baby bed
    • High speed transmission line
    • Internet access via Fiber Optics
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.7/5 AccorHotels Rating 2,676 reviews

Our guest reviews for Mercure Hotel Panorama Freiburg

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 743 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Bsa Couples - 12/10/2018 AccorHotels certified review

A bit difficult entering til restaurant when you are disable, and going trough the kitchen is no idea.

Our hotel has responded to the review
Our hotel has responded to the review

Dear bsa, Thank you for taking the time to share your feedback about your stay in our hotel. You are right - there is no elevator for disabled people which leads directly to our restaurant "Chez Eric". We had considered this as part of the renovation of the restaurant. Unfortunately for static reasons it was not possible to install an elevator. We hope to welcome you back to our hotel very soon! Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

Sarah Families - 09/10/2018 AccorHotels certified review
« Trip to Freiburg »

This is an amazing hotel with amazing views of the city. Not only that the service is great all smiley faces happy to help. The breakfast is fab. Rooms were kept very clean and tidy during our stay. I have no negative remarks to make and would be very happy to return. Thank you for making our stay pleasant

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sarah, We are very pleased to read that you enjoyed your stay over the roof tops of the city - especially the unique view across Freiburg and the surrounding area, the service, our abundant breakfast buffet as well as the cleanliness of your room. It is always a pleasure to receive positive feedback. We hope to welcome you again for another occasion! Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

Liviu Families - 05/10/2018 AccorHotels certified review
« Excellent hotel »

The experience of staying at this hotel is amazing. you see smiles at you and the service is excellent. The customer really stands in the center of the hotel business.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Liviu, We are very pleased to read that you enjoyed your stay over the roof tops of the city - especially the service and the friendliness of our whole team. It is always a pleasure to receive positive feedback. We hope to welcome you soon again! Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

Anonymous Business - 26/09/2018 AccorHotels certified review

Very nice hotel aith very good welcome. Giod choice of breakfast with local food. Excellent view on the city. I regret waisting so much plastics on taking the shower and using soap. You can do better!

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, We are very pleased to read that you enjoyed your stay over the roof tops of the city - especially the welcome, our abundant breakfast buffet as well as the unique view across Freiburg and the surrounding area. It is always a pleasure to receive positive feedback. Furthermore, we thank you for your comment about the plastic amenities in your bathroom. We will consider this for our future planning! We hope to welcome you soon again! Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

Anonymous Families - 18/09/2018 AccorHotels certified review
« Tops »

Great

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you very much for your excellent evaluation! It is a great pleasure for us to read that you had a great time with us and that you enjoyed your stay. We are looking forward to welcome you once again within your next visit of Freiburg. Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

K S. Couples - 17/09/2018 AccorHotels certified review
« Mr Keith s. »

The view from the room was amazing. The staff were all friendly, professional and helpful. Loved the pool facilities and the drink and fruit on offer. The Eric taster menu with wine was a lovely experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear k s., We are very pleased to read that you enjoyed your stay over the roof tops of the city - especially the unique view across Freiburg and the surrounding area from your room, the professionalism, the helpfulness and friendliness of our whole team, our swimming pool area as well as your visit of our restaurant "Chez Eric". It is always a pleasure to receive positive feedback. We hope to welcome you soon again! Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

Anonymous Business - 13/09/2018 AccorHotels certified review

Nice

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you for taking the time to share your feedback about your stay in our hotel. We hope to welcome you back to our hotel very soon! Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

Patricia B. Couples - 08/09/2018 AccorHotels certified review
« Great swimming pool great food VERY COMFORTABLE BED. »

VERY RELAXING

Our hotel has responded to the review
Our hotel has responded to the review

Dear Patricia B., We are very pleased to read that you enjoyed your stay over the roof tops of the city - especially our swimming pool and sauna area, the quality of the food served in our restaurant "Chez Eric" as well as the comfort of your bed. It is always a pleasure to receive positive feedback. We hope to welcome you soon again! Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

Bashar A. Families - 05/09/2018 AccorHotels certified review
« Beautiful view »

I love this Hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bashar A., Thank you very much for your excellent evaluation! It is a great pleasure for us to read that you had a great time with us and that you enjoyed your stay over the roof tops of the city. We are looking forward to welcome you once again within your next visit of Freiburg. Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

Mrs P. B. Couples - 31/08/2018 AccorHotels certified review
« Good service& staff were lovely. »

The room was lovely, walk in shower good, view of freiburg was stunning. Reserved parking for us was made for us. Breakfast was excellent with plenty of choice. Restuarant very good if a bit expensive with lovely views. Only one thing missing was no tea/coffee making facilities in room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs p b., We are very pleased to read that you enjoyed your stay over the roof tops of the city - especially the service, the friendliness of our whole team, your room, the unique view across Freiburg and the surrounding area, our abundant breakfast buffet, your visit of our restaurant "Chez Eric" as well as your reserved parking. It is always a pleasure to receive positive feedback. Furthermore we thank you for your comment about the missing tea/coffee making facilities in your room. You are right - there is no kettle or coffee machine in our hotel rooms. You have the possibility to borrow a kettle a gainst a deposit for your whole stay at the reception. We gladly provide you all equipment necessary as well as a tea selection according to your taste - if desired! It will be a pleasure for us to welcome you soon again! Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

Maros Business - 30/08/2018 AccorHotels certified review
« Very good experience with minor annoyance »

Excellent restaurant, very good and attentive staff, room was good, bathroom rather small. The only issue I have seen was strong smell in the bathroom from the drain which should have been noticed by room cleaning. The water pressure in the shower could have also been a bit better for full comfort, but it was sufficient.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Maros, We are very pleased to read that you enjoyed your stay over the roof tops of the city - especially your visit of our restaurant "Chez Eric", the friendliness and attentiveness of our whole team as well as your room. It is always a pleasure to receive positive feedback. Furthermore, we thank you for your comment about the size of your bathroom. In both room categories we have bathrooms with bathtub or shower. Generally, the bathrooms with bathtub are more spacious than the bathrooms with shower. For your next visit we have noted a bathroom with bathtub for you, yet. Our housekeeping team and our technician will be informed about your remarks concerning the smell from the drain and the water pressure in your room immediately to check the facts. We are really sorry for any inconvenience caused. We hope to welcome you soon again! Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

Dawn Friends - 27/08/2018 AccorHotels certified review
« Good view and close drivable access to the city »

Staff was excellent and very friendly

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dawn, We are very pleased to read that you enjoyed your stay over the roof tops of the city - especially the unique view across Freiburg and the surrounding area, the proximity to the city as well as the friendliness of our whole team. It is always a pleasure to receive positive feedback. We hope to welcome you soon again! Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

Antonina S. Couples - 17/08/2018 AccorHotels certified review
« Thinking about the guests »

I forgot tickets for the train and flight and personal made everything to help me.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. S., thank you very much for your excellent evaluation! It is a great pleasure for us to read that you had a great time with us and that you enjoyed your stay. We are looking forward to welcome you once again within your next visit of Freiburg. Best regards, Claudine Becker with the whole team of the Panorama Hotel Mercure Freiburg

Alex Couples - 15/08/2018 AccorHotels certified review
« Beautiful view, hotel could be better »

Hotel’s common areas look tired. Room’s decor was nice, however there was a damp smell coming from the air conditioner. Views from the room were beautiful and the terrace was nice. Parking area was very small and we had to park the car on a side of the road. Sauna area was ok, but certain individuals and kids were coming in in wet clothes making it very uncomfortable. We left because of that. Overall the stay was OK, but we will not return

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. U., dear Mr. U., thank you very much for taking the time to share your impressions of your stay with us. We deeply regret that this has not met your expectations. We apologize for any inconvenience caused. It is our highest priority to meet and exceed the wishes and expectations of our friends of the house during each of their stays. Therefore comments are very important to us as we recognize in which areas our services are to be examined and, if necessary, optimized. Thank you again for your comments. We hope to regain your confidence in one of your next nights, and we would be delighted to welcome you again soon. With kind regards, Claudine Becker with the whole team of the Panorama Hotel Mercure Freiburg

Hannes G. Friends - 13/08/2018 AccorHotels certified review
« very satisfied »

beautiful location beautiful restaurants and terraces perfect and very friendly staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. g., thank you very much for your excellent evaluation! It is a great pleasure for us to read that you had a great time with us and that you enjoyed your stay. We are looking forward to welcome you once again within your next visit of Freiburg. Best regards, Claudine Becker with the whole team of the Panorama Hotel Mercure Freiburg

Irma Couples - 09/08/2018 AccorHotels certified review
« wonderful »

excellent hotel and service, perfect breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. J., thank you very much for your excellent evaluation! It is a great pleasure for us to read that you had a great time with us and that you enjoyed your stay. We are looking forward to welcome you once again within your next visit of Freiburg. Best regards, Claudine Becker with the whole team of the Panorama Hotel Mercure Freiburg

G. Solo - 08/08/2018 AccorHotels certified review
« okay »

okay

Our hotel has responded to the review
Our hotel has responded to the review

Sehr geehrter Herr G., ein ganz herzliches Dankeschön an Sie für Ihre Hotelbewertung! Schön, dass Sie eine angenehme Zeit bei uns verbracht und sich rundum wohlgefühlt haben! Ihre Anmerkung zur Effizienz des Check-Outs haben wir dankend angenommen und werden diesbezüglich weitere Schulungsmaßnahmen durchführen. Auch bei Abreise ist es selbstverständlich unser Ziel, Ihnen einen optimalen Serviceablauf zu garantieren. Wir freuen uns auf ein baldiges Wiedersehen! Mit besten Grüßen Ihre Claudine Becker mit dem gesamten Team vom Panorama Hotel Mercure Freiburg

Alan Couples - 08/08/2018 AccorHotels certified review
« A curious way to make an unforgettable stay »

When we arrived I was given room 508. After 10 minutes I was told to go to 417. The first night as miserable as the AC did not work. I reported this to the front desk next morning. i was out all day. Upon my return I asked if the Ac was fixed and was told no it was not possible. I was then given room 505 to sleep in. Apparently the only room with no AC was room 417. Temperature was 36 celsius.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alan, Thank you for taking the time to share your feedback about your stay in our hotel. We deeply regret that your room was not ready at 15:00 o'clock and that the air conditioning was not functioning in your room. We are really sorry for all inconvenience caused. Fortunately, you made us aware of the air conditioning problem directly on site. We immediately called our external technician to check the facts while you were out. He told us that there is a technical defect. A spare part was needed, which was not available at short notice. That is why we offered you another room for a restful sleep in the second night of your stay. We hope to count on your trust in the future to get a second chance from you! Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

A. V. Business - 05/08/2018 AccorHotels certified review
« Hello wonderful people... to the H.Panorama... »

Its is really nice wonderful hotel I have ever been, the people are very kind, generous I Toltaly enjoyed it that time ..... next booking is going to come soon as possible.... I actually suggest you all to try there .....

Our hotel has responded to the review
Our hotel has responded to the review

Dear A. v., Thank you very much for your excellent evaluation! It is a great pleasure for us to read that you had a great time with us and that you enjoyed your stay. We are looking forward to welcome you soon again within your next visit of Freiburg. Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

Couples - 31/07/2018 TripAdvisor review
« Excellent »

Friendly greeting on arrival, met with a cool drink at reception on a hot day, helpful staff throughout our stay, excellent evening meal, Breakfast comprehensive, Comfortable rooms and what an excellent view day or night on the terrace

Our hotel has responded to the review
Our hotel has responded to the review

Dear 525martynp, Thanks a lot for this great evaluation and your numerous words full of praise about your stay in our hotel! We are really glad to read that you had a great time with us! We are looking forward to welcome you again for another occasion over the roof tops of Freiburg! Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

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