Hotel - Mercure Hotel Panorama Freiburg
Mercure Hotel Mercure Hotel

Mercure Hotel Panorama Freiburg

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4.5/5 666 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00
Paying

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • WiFi in your room
    • WiFi access
  • Parking
    • Public outdoor parking
    • Well-lit parking
  • Pet allowed 11  EUR
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Languages spoken at the hotel
    • German
    • Spanish
    • French
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping
    • Currency exchange
    • Beauty salon
    • Gift shop/newspaper shop (Paying, Nearby)
    • Hairdressing salon (Paying, Nearby)
  • Porter

Leisure and activities

  • Indoor heated pool
  • Massage
  • Babysitting on request
  • Golf  (Nearby)
    • Golf course 18 holes (Paying, Nearby)
    • Golf course 9 holes (Paying, Nearby)
    • Golf lessons (Paying, Nearby)
  • Outdoor tennis court
  • Other sports activities
    • Bicycle hire facilities (Paying)
    • Bike rack facilities
    • Badminton (Nearby)
    • Billiards/Snooker (Nearby)
    • Darts (Nearby)
    • Jogging track

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30-23:00
    • Opening hours : Week-end 06:30-23:00

Business services

  • 5 meeting room(s)
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Company

PFIZER7 km / 4.38 mi SIEMENS4 km / 2.5 mi
RHODIA ACETOW8 km / 5 mi

Congress centre

FREIBURGER KONZERTHAUS4 km / 2.5 mi

Exhibition centre

FREIBURG6 km / 3.75 mi

Your meetings and events

Events with prospects: Guests at your business meeting or private celebration will enjoy the panoramic view of Freiburg from the windows of our four meeting rooms. The entire events area isequipped with the latest technology and free WIFI. The individual rooms can be rearranged according to your needs, or even combined, and they offer space for up to 120 people.

Mercure Hotel Panorama Freiburg Meeting Room 4 photos
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
ANTIBES 36 m2 2.2 m 12 12 12 0 12
CANNES 63 m2 2.2 m 47 18 20 20 30
CANNES + ANTIBES 99 m2 2.2 m 81 22 26 35 74
MARSEILLE 66 m2 2.5 m 50 22 30 24 40
MONACO 104 m2 3 m 120 27 31 45 80
    • Screen
    • Flipchart
    • TV with VCR
    • Video camera
    • Syndicated room
    • Audio and video equipment
    • Lectern
    • WiFi access
    • Slide projector
    • Syndicate rooms
    • Overhead projector
    • Airconditioned meeting room
    • Catering available

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

At the 4-star superior Mercure Hotel Panorama Freiburg you can choose between Standard and Privilege Rooms. All 86 rooms are newly renovated and air-conditioned. Cots are available on request. Your pet is welcome (for a charge of EUR 11 per night).

  • 86 rooms
  • 100% non-smoking hotel
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Radio in room
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Crib on request
    • High speed transmission line
    • RJ 11 outlet
    • Minibar
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

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4.7/5 AccorHotels Rating Based on 1,645 reviews

Our guest reviews for Mercure Hotel Panorama Freiburg

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 666 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
C.m.lloy Couples - 14/02/2018
« mr L. »

As always, the service was great, but the process of booking a double room online which shows a great price and when you arrive you realise that you have a double room for one person, not two, is disheartening. It is the second time that this has happened and is not something I have ever come across anywhere else. I will try to remember that a double room with you is priced for one person, but it is disappointing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Lloyd, dear Mr. Lloyd, Thank you for taking the time to share your feedback about your stay in our hotel. We are really pleased that you take part of our loyal clients. If you book your stay online you can book a double room for two persons or a double for single us which is visually displayed by figures. Please do not hesitate to book your next visit directly by Mail or phone in the hotel so that we can advise you in detail. We hope to welcome you back to our hotel very soon! Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

AccorHotels certified review
Mr N. F. Couples - 13/02/2018
« Extremely well managed and superbly staffed hotel with excellent ammenities and location. »

This is our 7th year at the Hotel Panorama. Every occasion the extremely polite and professional reception staff make for an uneventful and warm welcome. The room was very well presented as was the Wellness. The Dinner on our first night was excellent with well informed and polite staff. Well done Panorama. I ask in advance for the same room and reserved parking, this request is always honoured. The reception staff should be complemented on their customer awareness and absolute curtious service. I would wholly recommend the Panorama Hotel to any of my family and colleagues.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Faulkner, dear Mr. Faulkner, Thank you very much for your excellent evaluation and your recommendation! It is a great pleasure for us to read that you are part of our loyal guests and that you had again a great time with us and that you enjoyed your stay. We are looking forward to welcome you soon again within your next visit of Freiburg. Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

AccorHotels certified review
Alan Couples - 03/02/2018
« Exceptional Service »

From our arrival, the staff went out of their ay to make our stay a great experience. No request, and we had a few, was too hard. There was always a friendly willingness to ensure that we were completely satisfied.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. N., dear Mr. N., Thank you very much for your excellent evaluation! It is a great pleasure for us to read that you had a great time with us and that you enjoyed your stay. We are looking forward to welcome you once again within your next visit of Freiburg. Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

AccorHotels certified review
Dieter P. Friends - 31/01/2018
« Service and hospitality at its best »

I organized für my wife a birthday party weekend at the Hotel. From the start I had only positive experience, everything went perfect - planning, Arrival, Event, Stay, Breakfast, Service, Atmosphere - EVERYTHING.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Peters, dear Mr. Peters, Thank you very much for your excellent evaluation! It is a great pleasure for us to read that you had a great time with us and that you enjoyed your stay on the occasion of the birthday of your wife. We are looking forward to welcome you once again within your next visit of Freiburg. Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

AccorHotels certified review
Md Business - 28/01/2018
« No regrets to choose this hotel... »

High feel-good factor; very freindly and attentive staff; clean rooms with nice panorama...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. D., We are very pleased to read that you enjoyed your stay over the roof tops of the city - especially the friendliness and attentiveness of our whole team as well as the cleanliness of your room with a unique view across Freiburg and the surrounding area. It is always a pleasure to receive positive feedback. We hope to welcome you soon again! Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

AccorHotels certified review
Vika Couples - 17/01/2018
« our favorite weekend hotel »

We really enjoy this hotel. It is perfectly situated: on the edge of the forest, wonderful for hiking or biking, or a good walk into town, yet it is far enough away that it is quiet and relaxed. The sauna and pool are fantastic, the staff professional and friendly and the breakfast is one of the best of any hotel in which we have stayed. The rooms are spacious, clean and very comfortable, with a beautiful view from the balcony. If mountain bikes were available to rent (though there are bikes) it could easily be marketed as a sport hotel!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. W., dear Mr. W., Thank you very much for your excellent evaluation! It is a great pleasure for us to read that you had a great time with us and that you enjoyed your stay. We are looking forward to welcome you once again within your next visit of Freiburg. Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

AccorHotels certified review
P. Couples - 14/01/2018
« Perfect stay »

Nice room with all amenities. A little bit cold. Very good restaurant, I can only recommend it to anybody.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. P., dear Mr. P., Thank you very much for your evaluation and your recommendation! It is a great pleasure for us to read that you had a great time with us and that you enjoyed your stay. At the same time we thank you for your comment about the safe in your room. We will immediately inform our technician to check it. We are looking forward to welcome you once again within your next visit of Freiburg. Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

TripAdvisor review
Family - 14/01/2018
« Great choice for the money »

This hotel offers great vacation away from the usual stresses. Just a pleasurable and well-deserved place. One can always moan and maybe restaurant should offer more local specialities because here you do not come to eat chilli or pizza. Just saying, for the Black Forest Cherry Cake cake, they should find a better supplier, the cake they offer is not Black Forest Cherry Cake, it is a disaster. This hotel can always be recommended.

Our hotel has responded to the review
Our hotel has responded to the review

Dear 971alarim, Thanks a lot for your great evaluation and recommendation! We are really pleased to read that you enjoyed your stay in our hotel! Futhermore we thank you for your comment about our black forest cherry cake. This cake is made - like all the other cakes we offer - in our own "Pâtisserie". We will immediately inform our "Pâtisserie" department about your comment. We are looking forward to welcome you again for another occasion! Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

AccorHotels certified review
Emil C. Families - 04/01/2018
« Excellnt »

Exellent

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. C., Thank you very much for your excellent evaluation! It is a great pleasure for us to read that you had a great time with us and that you enjoyed your stay. We are looking forward to welcome you once again within your next visit of Freiburg. Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

TripAdvisor review
Couples - 30/12/2017
« No kettle, coffee or tea in the room. »

Don't book this hotel if you want to avoid the center of town. You must drive to the center anyway and then up a maze of little streets. The center is actually more convenient. This is not the hotel to book after a long road trip. Also bring your own kettle. They had me sign a promissory note for 30 euros before they would give me a kettle, and then again, no tea or coffee to go with it. It was a ridiculous exercise in aggravation - again after a long road trip. The kettle was broken and chipped and looked unsafe.

Our hotel has responded to the review
Our hotel has responded to the review

Dear 293mitchellr, Thank you very much for your evaluation. We deeply regret that we did not fulfill your expectations within your stay in our hotel. The Panorama Hotel Mercure Freiburg is quietly located high above the roof tops of the city with a unique view across the city and the surrounding area. In our rooms is no kettle, but you have the possibility to borrow one against a deposit of € 30,00 for the whole stay at the reception. At check-out the deposit will be credited again. Normally, we lend only the kettle but you will of course get a free tea selection, cups, spoons etc ...... if desired. Due to the fact that the guests often select the teas at the breakfast buffet and take them in their room we do not hand over all the inventory from the beginning. We are looking forward to welcome you again to get a second chance from you! Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

AccorHotels certified review
Branko Couples - 29/12/2017
« Very satisfying visit. »

The rooms are clean and comfortable. The view over Freiburg is great. And the food in your restaurant is exceptional, a bit pricey but I guess you have to pay for quality.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. K., We are very pleased to read that you enjoyed your stay over the roof tops of the city - especially the cleanliness and comfort of your room, the unique view across Freiburg and the surrounding area as well as the quality of the food served in our restaurant "Chez Eric". It is always a pleasure to receive positive feedback. We hope to welcome you soon again! Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

AccorHotels certified review
Maria G. Families - 25/12/2017
« Excellent! »

Very nice view and very good service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. G., We are very pleased to read that you enjoyed your stay over the roof tops of the city - especially the unique view across Freiburg and the surrounding area as well as the service. It is always a pleasure to receive positive feedback. We hope to welcome you soon again! Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

AccorHotels certified review
Noam Couples - 17/12/2017
« Very nice room and view »

We had a great time in your hotel, thank you for your hospitality

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. B., dear Mr. B., Thank you very much for your excellent evaluation! It is a great pleasure for us to read that you had a great time with us and that you enjoyed your stay. We are looking forward to welcome you once again within your next visit of Freiburg. Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

AccorHotels certified review
. Business - 15/12/2017
« Excellent hosptiality during my stay »

Ditto the above

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. W., Thank you very much for your excellent evaluation! It is a great pleasure for us to read that you had a great time with us and that you enjoyed your stay. We are looking forward to welcome you once again within your next visit of Freiburg. Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

AccorHotels certified review
Mandy N. Friends - 12/12/2017
« Extremely friendly and welcoming hotel »

We have been coming for 5 years now, and we absolutely love your hotel!! Your staff is very friendly and makes all wishes come true at all times. This time we were slightly disappointed with the noise in the hotel. In the spa area there was a big group of French people drinking and being loud. To me, a spa area should have some signs instructing people to be quiet and a spa area should not serve alcohol - as they were almost having a party down there. One other general comment: It was extremely hot this time in your hotel. Although we had switched all heating off at night, we were sweating at night and also at the breakfast table.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Neuhaus, Thank you very much for your evaluation! It is a great pleasure for us to know that you belong to our faithful guests since 5 years. We thank you very much for your comments about the temperature in the whole hotel and in your room. We will pay detailed attention to the points mentioned. Your comment about the noise in the swimming pool is very important for us. Please do not hesitate to contact in such a case immediately our reception team so that we can solve the problem. We are looking forward to welcome you once again within your next visit of Freiburg. Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

AccorHotels certified review
Ben S. Business - 11/12/2017
« Stryker Stay »

The attention to detail and the food and wine in particular were fantastic.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., We are very pleased to read that you enjoyed your "Stryker stay" over the roof tops of the city - especially the attention to detail of our whole team as well as the quality of the food and wine served in our restaurant "Chez Eric". It is always a pleasure to receive positive feedback. We hope to welcome you soon again! Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

AccorHotels certified review
Anonymous Couples - 11/12/2017
« Great stay »

We had a great stay at the Panorama in Freiburg.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., Thank you very much for your excellent evaluation! It is a great pleasure for us to read that you had a great time with us and that you enjoyed your stay. We are looking forward to welcome you once again within your next visit of Freiburg. Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

AccorHotels certified review
L. Business - 09/12/2017
« Great hotel with a soul »

Really great & classy hotel with a soul and a great view Not to be forgotten: a gourmet cuisine & a friendly staff NB: thanks to them and the reserved parking place at arrival has been highly appreciated

Our hotel has responded to the review
Our hotel has responded to the review

Cher Monsieur L., Nous aimerions vous remercier en toute forme pour votre évaluation excellente. Quel plaisir que vous vous avez senti à l’aise lors de votre séjour et que vous avez passé des beaux moments plein de bon souvenirs chez nous. Nous vous remercions aussi pour votre commentaire concernant la possibilité de préparer un café ou thé dans votre chambre! Vous avez raison - dans nos chambres il n'a pas de machines à café. Vous avez la possibilité d'emprunter une chauffe-eau à la réception pour la durée de votre séjour contre un dépôt. Étant donné que l'équipe de la réception est présente 24h/24 n'hésitez pas à contacter eux à tout moment. En espérance de pouvoir vous recueillir bientôt! Elvira Roth avec l'ensemble de personnel du Panorama Hotel Mercure Freiburg

AccorHotels certified review
Anonymous Families - 06/12/2017
« Good food, pleasant accommodation »

Helpfulness of staff, setting of hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Bellingham, We are very pleased to read that you enjoyed your stay over the roof tops of the city - especially the helpfulness of our whole team as well as the setting of the hotel. It is always a pleasure to receive positive feedback. We hope to welcome you soon again! Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

AccorHotels certified review
Pamela T. Couples - 06/12/2017

Enjoyed stay little difficult to leave hotel without car if you have arthritis, because its too far to walk into town. Difficult to get to restaurant as there a flight to descend. Staff extremely helpful and food delicious.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. t., dear Mr. t., We are very pleased to read that you enjoyed your stay over the roof tops of the city - especially the helpfulness of our whole team as well as the quality of the food served in our restaurant "Chez Eric". It is always a pleasure to receive positive feedback. You are right - our hotel is not located directly in the city center and if you want to walk downtown you have to calculate 45 minutes one way. We have also thought about the fact to install a elevator to get down to the restaurant within the last big renovation. Unfortunately, this is not possible due to static reasons. We hope to welcome you soon again! Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

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