Hotel - Mercure Hotel Panorama Freiburg
Mercure Hotel Mercure Hotel

Mercure Hotel Panorama Freiburg

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4.5/5 694 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00
Paying

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
    • Internet access via Fiber Optics
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Pets allowed 11  EUR
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Currency exchange
    • Beauty salon
    • Gift shop/newspaper shop (Paying, Nearby)
    • Hairdressing salon (Paying, Nearby)
  • Porter

Leisure and activities

  • Indoor heated pool
  • Well-being
    • Massage (Paying)
    • Sauna
  • Babysitting on request
  • Golf  (Nearby)
    • Golf course 18 holes (Paying, Nearby)
    • Golf course 9 holes (Paying, Nearby)
    • Golf lessons (Paying, Nearby)
  • Outdoor tennis court
  • Other sports activities
    • Bicycles rental (Paying)
    • Bike rack facilities
    • Jogging track

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30-23:00
    • Opening hours : Week-end 06:30-23:00

Business services

  • 5 meeting room(s)
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Company

PFIZER7 km / 4.38 mi SIEMENS4 km / 2.5 mi
RHODIA ACETOW8 km / 5 mi

Congress centre

FREIBURGER KONZERTHAUS4 km / 2.5 mi

Exhibition centre

FREIBURG6 km / 3.75 mi

Your meetings and events

Events with prospects: Guests at your business meeting or private celebration will enjoy the panoramic view of Freiburg from the windows of our four meeting rooms. The entire events area isequipped with the latest technology and free WIFI. The individual rooms can be rearranged according to your needs, or even combined, and they offer space for up to 120 people.

Mercure Hotel Panorama Freiburg Meeting Room 4 photos
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
ANTIBES 36 m2 2.2 m 12 12 12 0 12
CANNES 63 m2 2.2 m 47 18 20 20 30
CANNES + ANTIBES 99 m2 2.2 m 81 22 26 35 74
MARSEILLE 66 m2 2.5 m 50 22 30 24 40
MONACO 104 m2 3 m 120 27 31 45 80
    • Screen
    • Flipchart
    • TV with VCR
    • Video camera
    • Syndicated room
    • Audio and video equipment
    • Lectern
    • WiFi access
    • Slide projector
    • Syndicate rooms
    • Overhead projector
    • Airconditioned meeting room
    • Catering available

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

At the 4-star superior Mercure Hotel Panorama Freiburg you can choose between Standard and Privilege Rooms. All 86 rooms are newly renovated and air-conditioned. Cots are available on request. Your pet is welcome (for a charge of EUR 11 per night).

  • 86 rooms
  • 100% non-smoking hotel
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • High speed transmission line
    • Internet access via Fiber Optics
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

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4.7/5 AccorHotels Rating Based on 2,228 reviews

Our guest reviews for Mercure Hotel Panorama Freiburg

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 694 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
AccorHotels certified review
Zivit Families - 12/06/2018
« exellent »

beutiful clean good atmosphire ex....

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. N., dear Mr. N., Thank you very much for your excellent evaluation! It is a great pleasure for us to read that you had a great time with us and that you enjoyed your stay. We are looking forward to welcome you once again within your next visit of Freiburg. Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

AccorHotels certified review
M&r B. Couples - 12/06/2018
« The only place to stay if you are on holiday in Freiburg »

The Panorama Hotel was just what we were looking for - the peace, quiet, and beautiful views were exactly as advertised. Combining a 2 week holiday with a 2 day business meeting this was a far better option than staying in the centre of town, despite the rather steep walk up the hill if we took the bus rather than a taxi. The room was quiet, well appointed, and clean, and the air conditioning was quiet enough to leave on all night when the weather was hot. The view from our room balcony was almost as good as the view from the restaurant and brasserie terraces. The restaurant and brasserie were excellent, but rather too 'up market' for a long stay. We divided our meals between the hotel and simpler fare in Freiburg, including currywurst and pommes at a biergarten at the other end of the forest trail that runs along the back of the hotel. My only suggestion for improvement as far as the room is concerned would be for brighter lighting when you need to deal with paperwork when working. This seems an obvious need when the hotel offers conference rooms for business events. The staff were excellent and courteous throughout, and always able to explain in English when my very poor German failed. Many thanks. If we do have reason to come back to Freiburg, the Mercure Panorama will definitely be our first choice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. K., dear Mr. K., Thank you very much for your excellent evaluation! It is a great pleasure for us to read that you had a great time with us and that you enjoyed your two weeks' stay in one of our panorma rooms on the higher levels. Furthermore, we thank you for your comment about brighter lighting in the rooms. Please do not hesitate to contact our reception team if you need more light for paperwork in your room. We gladly provide you a desk lamp! We are looking forward to welcome you once again within your next visit of Freiburg. Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

TripAdvisor review
Couples - 11/06/2018
« Wonderful stay in Freiburg im Breisgau »

We did appreciate particularly the true customer oriented behaviour of the members of the whole staff, also their extreme politeness, the quality of the breakfast, the very nice location of the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear claudetaranta, Thanks a lot for this excellent evaluation and your numerous words full of praise about your stay in our hotel! We are really pleased to read that you had a great time in our hotel and that you especially appreciated the customer oriented behaviour and politeness of our whole team, the quality of our abundant breakfast buffet as well as the location of our hotel! It would be a pleasure for us to welcome you soon again over the roof tops of Freiburg! Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

AccorHotels certified review
Dries Business - 09/06/2018
« Super »

Super

Our hotel has responded to the review
Our hotel has responded to the review

Cher Monsieur M., Nous aimerions vous remercier en toute forme pour votre évaluation excellente. Quel plaisir que vous vous avez senti à l’aise lors de votre séjour et que vous avez passé des beaux moments plein de bon souvenirs chez nous. En espérance de pouvoir vous recueillir bientôt! Elvira Roth avec l'ensemble de personnel du Panorama Hotel Mercure Freiburg

AccorHotels certified review
Mrs A. H. Couples - 07/06/2018
« Amazing hotel with fantastic views. »

The hotel was superb. The views were excellent from every angle. Super room and balcony. Pool was beautiful. Always plenty of sun lounger. Only tiny criticism was there were no tea or coffee facilities in the room which is standard in all hotels and when we asked for a kettle we had to sign a form to say we would return it. All a bit odd for a 4/5 star hotel. But otherwise it was so peaceful and everything was perfect.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. H., dear Mr. H., We are very pleased to read that you enjoyed your stay over the roof tops of the city - especially your room with balcony and a unique view across Freiburg and the surrounding area as well as our swimming pool area with sun loungers. It is always a pleasure to receive positive feedback. Furthermore, we thank you for your comment about the missing coffee/tea making facilities in your room. You are right - There is no kettle or coffee machine in our hotel rooms. You have the possibility to borrow a kettle for your whole stay at the reception against a deposit. We gladly provide you all necessary equipment as well as a tea selection according to your taste - if desired! We will discuss alternative solutions concerning this subject! We hope to welcome you soon again! Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

AccorHotels certified review
Andrew Friends - 06/06/2018
« Wonderful place to stay overlooking Freiburg »

We were given a warm welcome and knew we were in for something special...and it turned out to be true. It was a shame we didn't stay longer.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Bailey, Thank you very much for your excellent evaluation! It is a great pleasure for us to read that you had a great time with us and that you enjoyed your stay. We are looking forward to welcome you once again within your next visit of Freiburg. Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

AccorHotels certified review
Daan V. N. Business - 04/06/2018
« Excellent accommodation for both business and leisure »

We loved the hospitality, the friendly & helpful staff, the breakfast, the view, the swimming pool, the rooms, all together top quality for a very fair price!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Van N., We are very pleased to read that you enjoyed your stay over the roof tops of the city - especially the hospitality, friendliness and helpfulness of our whole team, our abundant breakfast buffet, your room, the unique view across Freiburg and the surrounding area, our swimming pool area as well as the value for money. It is always a pleasure to receive positive feedback. Furthermore, we thank you for your comment about the parking situation on the spot. For our hotel and restaurant guests we offer free parking directly at the hotel and along the access road to the hotel. A few of them can be reserved in advance on request and availability. Depending on the booking situation it is possible that there is no more parking available near the entrance. You have always the possibility to park your car short-term in the rondell at the entrance to load or unload it. We gladly help you with your luggage on request and finding a parking place. For your future visits we have noted the reservation of a parking place in your profile, yet. Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

AccorHotels certified review
Jan H. Solo - 03/06/2018
« Beautiful view, comfortable bed, terrible water temperature in shower/faucet, and had to flush three or four times before all waste would disappear so very low water pressure. »

Very helpful staff at reception; however, I was told breakfast was part of my room rate but ended up being charged separately each day. Everything was very clean and comfortable. However, the shower was lucky if the water temperature got slightly warm so very uncomfortable cold showers and, when I told the staff about it, I was given some jam to make up for my discomfort. Also, water pressure in the toilet was low; it took multiple flushes to remove the waste. Excellent breakfast buffet with attentive staff. Overall, staff was very attentive, food very good, room furnishings and surroundings very comfortable, and major issues with the bathroom regarding water temperature in the shower/faucet and water pressure in the toilet.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. H., Thank you for taking the time to share your feedback about your stay in our hotel. We are really pleased to read that you enjoyed the comfort of your bed, the furnishing of your room, the cleanliness in all sectors of the hotel, the unique view across Freiburg and the surrounding area, our abundant breakfast buffet, the quality of the food served in our restaurant "Chez Eric" as well as the helpfulness and attentiveness of our whole team. At the same time we deeply regret that your stay did not meet your entire satisfaction. We really want to apologize for any inconvenience caused due to the low water temperature and water pressure in your bathroom. Your comments have been noted with great attention. Our technician checked your bathroom concerning the subjects you have mentionned. We hope to welcome you back to our hotel for another occasion to get a second chance from you! Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

AccorHotels certified review
Dominique Business - 01/06/2018
« nice stay in Freiburg for a business trip »

nice hotel, restaurant is very nice, room is nice, I was on the low level of the hotel. Staff is very friendly. view from the hotel is very nice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. C., We are very pleased to read that you enjoyed your stay for a business trip over the roof tops of the city - especially the friendliness of our whole team, your room with a unique view across Freiburg and the surrounding area as well as your visit of our restaurant "Chez Eric". It is always a pleasure to receive positive feedback. We have two room categories in our hotel - the panorama and the comfort rooms. The panorama rooms are on the higher levels, the comfort rooms on the middle and lower levels. The rooms are allocated according to the category our guests have booked. For your future visits we have noted that you will not get a room on the first level. We are looking forward to welcome you soon again! Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

AccorHotels certified review
Ray Couples - 23/05/2018
« Great hotel and staff »

Excellent staff and great hotel. Very clean, and great location.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Kozloski, We are very pleased to read that you enjoyed your stay over the roof tops of the city - especially the location of our hotel, the friendliness and professionalism of our whole team as well as the cleanliness in the whole hotel. It is always a pleasure to receive positive feedback. We hope to welcome you soon again! Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

AccorHotels certified review
Ido W. Couples - 17/05/2018
« excellent »

nice facilities very friendly and professional staff great location

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. w., dear Mr. w., thank you very much for your excellent evaluation! It is a great pleasure for us to read that you had a great time with us and that you enjoyed your stay. We are looking forward to welcome you once again within your next visit of Freiburg. Best regards, Claudine Becker with the whole team of the Panorama Hotel Mercure Freiburg

AccorHotels certified review
Albert Business - 17/05/2018
« First rate hospitality with first rate view »

I made my reservation online on the hotel website in the morning, requesting a parking space because I had read parking can be sparse. When I arrived around 8 in the evening it indeed proved a challenge to find a parking space. Right next to the entrance was an empty space, but it was protected by a "reserved" sign. Imagine my surprise when I came closer and noticed the name on the sign was mine! A positive arrival experience only became better with a very warm welcome at the reception, including a hot refreshing towel and a cup of tea. The room itself was fairly basic but comfortable and the view over Freiburg was magnificent. Thanks to the big windows the view is equally impressive inside as from the balcony. Nice swimming pool of reasonable size and good sauna. Would be nice if pool opened earlier than 8:00 in the morning but that is a detail. The restaurant was very good, again with extremely welcoming and friendly staff. Prices are on the steep side, however. Breakfast was equally good with a very large selection of food and drinks, including some sekt (German bubble wine). Being in a rather remote area on the outskirts of Freiburg this really is a hotel where you'd spend a long time of your day, And this is one of the best hotels to do so. I'll definitely come back.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., thank you very much for your excellent evaluation! It is a great pleasure for us to read that you had a great time with us and that you enjoyed your stay. Especially that it was a big surprise for you with the reserved parking space, the warm welcome and the helpfulness and the respect of our whole team. The official opening time of our swimming pool is 8:00 because our housekeeping team cleans the pool and sauna area before. For your next stays it will be possible that you use the pool from 7:00, if it does not bother you, that the area is still being cleaned. We are looking forward to welcome you as soon as possible within your next visit of Freiburg. Best regards, Claudine Becker with the whole team of the Panorama Hotel Mercure Freiburg

AccorHotels certified review
Tooluser Solo - 13/05/2018
« Great Views, Excellent Staff »

A very pleasant experience up in the treetops with the sound of birds and nature close by. Excellent breakfast and always friendly and helpful staff. I slept well each night. Parking was adequate. Could hope for a more spacious bathroom, but it was okay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear William E., we are really pleased to read that you especially appreciated our staff, the quality of our abundant breakfast buffet as well as the location of our hotel with a unique view across Freiburg and the surrounding area. We also thank you for your comment about the size of your bathroom. In both room types we have bathrooms with bathtub or shower. Generally, the bathrooms with bathtub are more spacious than the bathrooms with shower. For your next visit we have already noticed in your guestprofile a room with bathtub for you. We are looking forward to welcome you again within your next visit of Freiburg! Best regards, Claudine Becker with the whole team of the Panorama Hotel Mercure Freiburg

AccorHotels certified review
Lisa Couples - 06/05/2018
« Great stay »

Beautiful hotel and exceptional restaurant and service. We will return.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. S., dear Mr. S., We are very pleased to read that you enjoyed your stay over the roof tops of the city - especially the service and your visit of our restaurant "Chez Eric". It is always a pleasure to receive positive feedback. Furthermore, we thank you for your comment about a carpet free room. Unfortunately, we have no room which is furnished without a carpet! We are really sorry, that we cannot take into consideration your wish for your next visit! Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

AccorHotels certified review
Heinz Couples - 04/05/2018
« Best place to Experience Freiburg »

Super Service, congratulations!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., We are very pleased to read that you enjoyed your stay over the roof tops of the city - especially the service. It is always a pleasure to receive positive feedback. We hope to welcome you soon again! Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

AccorHotels certified review
Anonymous Couples - 28/04/2018
« Ms »

The reception staff were extremely helpful and clearly enjoyed their role at the hotel. The food service was first class and the overall dining experience very good. The bedroom was magnificent The whole experience was wonderful and all very reasonably priced.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. B., Thank you very much for your excellent evaluation! It is a great pleasure for us to read that you had a great time with us and that you enjoyed your stay. We are looking forward to welcome you once again within your next visit of Freiburg. Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

AccorHotels certified review
Jackie T. Couples - 27/04/2018
« Beautiful situation »

Pleasant staff. More local info would have been appreciated. Also tea/coffee facilities in room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. T., We are very pleased to read that you enjoyed your stay over the roof tops of the city - especially the friendliness of our whole team. It is always a pleasure to receive positive feedback. Furthermore, we thank you for your comment about the missing coffee/tea making facilities in your room and the limited local information. You are right - there are no coffee/tea making facilities in our hotel rooms. You have the possibility to borrow a kettle against a deposit at the reception for your whole stay. Furthermore, we gladly provide you all necessary equipment as well as a tea selection according to your preferences. On the left and right side of the elevator we have shelves with flyers about regional events and sights. At any time you can contact our reception team for further information. We hope to welcome you again for another occasion! Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

AccorHotels certified review
Jan V. G. Business - 24/04/2018
« It was ok, but slow checkin »

I dropped in by the hotel after a telephone call where i mentioned my membership, upon tired arrival it took too long to check in. The tea and handtowel were given after the completion of check in....

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. van G., Thank you very much for the evaluation of your stay in our hotel! Comments of our guests are very important for us because they show us in which areas our services have to be checked and if needed have to be optimized. Be assured that we will talk about the situation described with our reception team. We are looking forward to welcome you again for another occasion to get a second chance from you. Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

AccorHotels certified review
Michael H. Couples - 15/04/2018
« A Hotel with a View and Good Taste »

We spent only one weekend night there. We found the room very comfortable and spacious, and the view of the city and adjacent hills quite beautiful. We found time to swim in their nice pool and to take in the view from the pool balcony, as well as our nice room balcony. In the evening, we went to dinner, and we tried their vegetarian menu. This is typically the most difficult to get right: very often these menus are the regular ones minus the meat. In this case, we were very much impressed by the care to create a tasty, different vegetarian menu. Naturally, there were many happy customers around tasting the meat and fish menus. We would definitely go back on our next trip to Freiburg.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. H., Thank you very much for your excellent evaluation! It is a great pleasure for us to read that you had a great time with us and that you enjoyed your stay - especially the vegetarian menu in our restaurant "Chez Eric". We are looking forward to welcome you once again within your next visit of Freiburg. Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

AccorHotels certified review
Anonymous Families - 10/04/2018
« Everything was perfect from beginning to end. A wonderful experience. »

An extremely relaxing experience where all our needs were catered for. The view, the setting, the little garden were lovely. The rooms were clean and comfortable. All the reception staff were professional, helpful and hospitable. The restaurant was exemplary both in the food and the service. The pool and sauna facilities were fabulous. The only thing which would have made the whole experience 100% perfect would be a kettle in the room to make a late night or early morning cup of tea.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. S., Thank you very much for your excellent evaluation! It is a great pleasure for us to read that you had a great time with us and that you enjoyed your stay. You are right - there is no kettle in our hotel rooms. You have the possibility to borrow one at the reception against a deposit for your whole stay. Furthermore, we gladly provide you all equipment necessary as well as a tea selection. We are looking forward to welcome you once again within your next visit of Freiburg. Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

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