Hotel - Mercure Hotel Panorama Freiburg
Mercure Hotel Mercure Hotel

Mercure Hotel Panorama Freiburg

4.5/5 837 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying

Leisure and activities

Catering

  • Breakfast

Business services

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Hotel location

Companies and event centres nearby

Congress centre

FREIBURGER KONZERTHAUS4 km / 2 mi

Exhibition centre

FREIBURG6 km / 3 mi

Your meetings and events

Events with prospects: Guests at your business meeting or private celebration will enjoy the panoramic view of Freiburg from the windows of our four meeting rooms. The entire events area isequipped with the latest technology and free WIFI. The individual rooms can be rearranged according to your needs, or even combined, and they offer space for up to 120 people.

Mercure Hotel Panorama Freiburg Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
ANTIBES 36 m2 2 m 12 12 12 12 9
CANNES 63 m2 2 m 47 18 20 20 36
MARSEILLE 66 m2 2 m 50 22 24 24 36
CANNES + ANTIBES 99 m2 2 m 81 22 35 35 54
MONACO 104 m2 2 m 120 27 55 55 54
    • Screen
    • Flipchart
    • TV with VCR
    • Syndicated room
    • Video camera
    • Videoconferencing
    • Audio and video equipment
    • Lectern
    • Day light
    • WIFI access
    • Syndicate rooms
    • Overhead projector
    • Airconditioned meeting room
    • Video equipment
    • Slide projector
    • Fine Cuisine
    • Accommodation
    • Wedding ceremony
    • Wedding co-ordinator

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

At the 4-star Superior Mercure Hotel Panorama Freiburg, you can choose between Standard and Superior Rooms. All 86 rooms are air-conditioned and some feature a side view of Freiburg, while others have a direct view of the city.

  • 86 rooms
  • 100% non-smoking hotel
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Telephone
    • Direct dial telephone
    • Baby bed
    • High speed transmission line
    • Internet access via Fiber Optics
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

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4.8/5 AccorHotels Rating 4,225 reviews

Our guest reviews for
Mercure Hotel Panorama Freiburg

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 837 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Kevin Friends - 10/11/2019 Confirmed reviews AccorHotels
« not wheelchair accessible ! Disaster ! »

dreadful l!!!!!! disabled parking used to store hotel maintainance trailer. parking near the entrance ALL reserved for local Fribourg licence plates (even when hotel says reservation is not possible ) staff did nothing about this ! Small rooms NO WHEELCHAIR ROOMS ??? NO ACCESS for wheelchair to TOILET . ALL DOORS TOO NARROW ! NO ACCESS TO BALCONY FOR WHEELCHAIR USERS!

Our hotel has responded to the review
Our hotel has responded to the review

Dear kevin, We would like to thank you for your comments after your stay in our house, which we have noted with particular attention. Your are right - our hotel is not wheelchair accessible; neither the hotel nor the restaurant area. We are aware that the inconvenience caused has affected the quality of your stay and really want to apologize for this. It would be helpful for us if you informed us from which source you got the information about the accessibility for wheelchairs in our house so that we can check the correspondant entry. According to our knowledge we do not communicate in any portal that our house is wheelchair accessible. We hope to continue to count on your trust in the future. Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

John.m Couples - 06/11/2019 Confirmed reviews AccorHotels
« Black Forrest Wonder a real gem in Hotel experience overlooking Freiburg. »

Very Relaxing holiday top Breakfast/afternoon tea /Dinners Great walks in the Forrest. Keep doing as you are 95 % will be very happy.

Our hotel has responded to the review
Our hotel has responded to the review

Dear JOHN. M, Thank you very much for your excellent evaluation! It is a great pleasure for us to read that you had a great time with us and that you enjoyed your stay. We are looking forward to welcome you once again during your next visit of Freiburg. Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

T. Families - 01/11/2019 Confirmed reviews AccorHotels
« SATISFACTORY STAY AT MERCURE PANORAMA FREIBURG »

Decided to stay for the second time at the Mercure Panorama whilst visiting the Black Forest region, as remembered a very good stay the first time. Unfortunately we had an issue this time. The shower drain did not cope and drained slowly causing the shower box to flood. Complained at the front desk and was told the problem would be solved. Complained for another two subsequent days and the problem was not solved during our entire 7 day stay. Only discovered that specific parking (close to the reception) could be reserved after three days at the hotel as this procedure is not advertised. On the whole a satisfactory stay at a hotel with an excelente location, attentive reception and restaurant staff, with a good breakfast and clean room. Bathroom very small. Unnecessary "night club" lighting. Dark room. Suggest improving the lighting.

Our hotel has responded to the review
Our hotel has responded to the review

Dear T., Thank you for taking the time to share your feedback about your second stay in our hotel. We are really glad to read that you appreciated the attentiveness of our whole team, the cleanliness of your room, our abundant breakfast buffet as well as the quiet location of our hotel along the edges of the woods. We also thank you for your comment about the size of your bathroom. In both room categories we have bathrooms with bathtub or shower. Generally, the bathrooms with bathtub are more spacious than the bathrooms with shower. For your next visit we have already noted a bathroom with bathtub for you, yet. Furthermore, we thank you for your comment about the parking situation on the spot. Free parking is available directly at the hotel and along the access road to the hotel. Few parking spaces can be reserved in advance on request and availability. For your future visits, we have already noted the reservation of a parking space in your profile. It will be a pleasure for us to count on your trust in the future! Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

Anonymous Business - 30/10/2019 Confirmed reviews AccorHotels

Good but old hotel. To many flies in the room and restaurant

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you very much for the evaluation of your stay in our hotel! Comments of our guests are very important for us because they show us in which areas our services have to be checked and if needed have to be optimized. You are right - the Panorama Hotel Mercure Freiburg was built at the beginning of the seventies in its multi-storey elongated way. Over the years, the hotel has been continually modernized and renovated. In 2013, the last "major renovation" took place in several parts of the house. In 2016, the swimming pool area was redesigned and equipped with the most modern swimming pool technology. In 2018 the topic of "fire protection" was implemented according to the latest standards for the best possible safety of our friends of the house. Further measures are being planned. We are looking forward to welcome you again for another occasion. Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

Anonymous Families - 29/10/2019 Confirmed reviews AccorHotels
« Excellent hotel »

Good room, very good food. pool open till midnight. We stay only 2 days and did not have the time to use othe facilities in the hotel. It's a pity rooms can't support 4 people (family) since we took 2 rooms and the overall cost was high.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you very much for your excellent evaluation! It is a great pleasure for us to read that you had a great time with us and that you enjoyed your stay. You are right - unfortunately we have no family rooms for 4 people. All our rooms are double rooms and one extra bed per room can be added. We are looking forward to welcome you once again during your next visit of Freiburg. Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

Anonymous Couples - 28/10/2019 Confirmed reviews AccorHotels
« Very good »

Smooth, friendly and efficient service throughout the stay. Room clean and comfortable, as were the public areas. Parking space right outside the hotel. Both the service and food at the on-site restaurant were great, including the breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you very much for your evaluation! It is a great pleasure for us to read that you had a great time with us and that you enjoyed your stay. We are looking forward to welcome you once again during your next visit of Freiburg. Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

Jeff Couples - 26/10/2019 Confirmed reviews AccorHotels
« Quite OK but not optimum »

Reception fine, hotel and room all ok. Only bemol is the diner service by people too young in their practice (like unsure of their moves and salad with the main dish nearly forgotten) The general look is rather old-fashioned, even if proper and without s single damage

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jeff, Thank you for taking the time to share your feedback about your stay in our hotel. Our international team consists of a large number of experienced professionals who are working in our team for many years and also some young employees who complete their professional apprenticeship or their dual course of study above the rooftops of the city for a successful career start in the hotel industry. Our well-skilled staff will be of assistance at this and additional training will be provided through regular in-house training sessions. The Panorama Hotel Mercure Freiburg was built at the beginning of the seventies in its multi-storey elongated way. Over the years, the hotel has been continually modernized and renovated. In 2013, the last "major renovation" took place in several parts of the house. In 2016, the swimming pool area was redesigned and equipped with the most modern swimming pool technology. In 2018 the topic of "fire protection" was implemented according to the latest standards for the best possible safety of our friends of the house. Further measures are being planned. It would be a pleasure for us to welcome you again for another occasion! Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

Tc Couples - 21/10/2019 Confirmed reviews AccorHotels
« Will definitely come back! »

Thank you for the unexpected upgrade to a nice room with a spectacular view! What a treat. And we didn't have dinner there but had breakfast and the breakfast was excellent! And lots of healthy options. It was also nice to see the head chef greeting the guests.

Our hotel has responded to the review
Our hotel has responded to the review

Dear TC, Thank you very much for your excellent evaluation! It is a great pleasure for us to read that you had a great time with us and that you enjoyed your stay. We are looking forward to welcome you soon again! Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

Dries Business - 18/10/2019 Confirmed reviews AccorHotels
« good »

good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dries, Thank you for taking the time to share your feedback about your stay in our hotel. We hope to welcome you back to our hotel for another occasion! Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

Anonymous Friends - 08/10/2019 Confirmed reviews AccorHotels
« It was a beautiful view, in a clean, modern, European-feel building, with mutil-lingual friendly helpful staff. »

We saw a sunset from our room over Freiberg when we arrived. The staff was amazing and could speak English which was amazing. We slept great, room was clean and modern, and the breakfast in Chez the next morning was incredible. Coffee delicious too.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you very much for your excellent evaluation! It is a great pleasure for us to read that you had a great time with us and that you enjoyed your stay. We are looking forward to welcome you once again. Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

Ia909 Couples - 18/09/2019 Confirmed reviews AccorHotels
« Overall, a good experience »

Good overall it’s small areas for improvement, especially guest car parking

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ia909, Thank you very much for your evaluation and your comments concerning different subjects! We also thank you for your comment about the size of your bathroom. In both room categories we have bathrooms with bathtub or shower. Generally, the bathrooms with bathtub are more spacious than the bathrooms with shower. For your next visit we have already noted a bathroom with bathtub for you, yet.As part of the room renovation in 2013 was also considered to enlarge the bathrooms. However, this would have meant the omission of the balconies and terraces of the hotel rooms. So we decided to keep the size of the bathrooms and to redesign instead the exterior of the rooms for the benefit of our friends of the house. Free parking is available directly at the hotel and along the access road to the hotel. Few parking spaces can be reserved in advance on request and availability. Due to the general booking situation, it may happen that there are no more parking spaces near the entrance of the hotel. At any time you have the opportunity to park your car short-term in the roundabout at the entrance to load or unload it. We gladly assist you on request with your luggage and to park your car. We are looking forward to welcome you once again during your next visit of Freiburg. Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

U. G. Couples - 03/09/2019 Confirmed reviews AccorHotels
« As usual: pleasant »

It was a very hot day and night. The air conditioning, unfortunately, blew lukewarm air and did not provide coolness to help us to fall asleep. also, the food was disappointing. I always eat lobster, because it is hard to come by in this part of the country. This time, it was hopelessly overcooked and very tough and chewy. Best part was breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear U. G., Thank you very much for your evaluation! It is a great pleasure that you have been wirh us again. We have read your comments about your recent stay with detailed attention. We deeply regret that it did not meet your expectations concerning several points and really want to apologize for any inconvenience caused. For us as host, it is always very helpful if our guests contact us directly on site, if they are not convinced by our services or if they notice a technical defect. So we have the opportunity to react immediately for their wee-being. We would be glad to welcome you soon again to get the chance for a completely successful stay. Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

David F. Couples - 02/09/2019 Confirmed reviews AccorHotels
« First class service throughout the Hotel »

Special thanks to "Chang" and his staff at the Panorama Hotel in Freiburg. Top service and total professionalism.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dsvid F., We are very pleased to read that you enjoyed your stay over the roof tops of the city - especially the service and the professionalism of our whole team. It is always a pleasure to receive positive feedback. We hope to welcome you soon again! Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

Azza Business - 02/09/2019 Confirmed reviews AccorHotels
« It was an excellent experience »

I was extremely pleased with my stay in Hotel Panorama Freiburg. The room view was beautiful. The hotel staff are so friendly. The bar, restaurant and kitchen staff are so friendly and helpful. They went out of their way to prepare special meals to accommodate my food allergies. I am extremely satisfied

Our hotel has responded to the review
Our hotel has responded to the review

Dear Azza, Thank you very much for your excellent evaluation! It is a great pleasure for us to read that you had a great time with us and that you enjoyed your stay. We are looking forward to welcome you once again during your next visit of Freiburg. Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

Anonymous Business - 31/08/2019 Confirmed reviews AccorHotels
« Mrs »

Here for a work trip, the location and the food was amazing, but what set the hotel apart from every other was the exceptional customer service. Nothing specific just a clear atmosphere of serenity and confidence in the whole team. Nothing was an issue, always greeted with a smile, absolute kudos to the management for creating such a safe environment for their staff to thrive. Impressive!

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, We are very pleased to read that you enjoyed your stay over the roof tops of the city - especially the location of our hotel, the quality of the food served in our restaurant "Chez Eric", the service as well as the friendliness and helpfulness of our whole team. It is always a pleasure to receive positive feedback. We hope to welcome you soon again! Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

Business - 30/08/2019 TripAdvisor review
« Excellent Hotel »

The location, service, friendliness of the staff is amazing. The facilities of the hotel are very well maintained. The staff would go out of their way to please the guests. The restaurant and the Bar staff went out of their way too to prepare meals that are appropriate to my food allergies. It is a super place for vacation as well, with a magnificent view. I will definitely go back.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Navigator228025, Thank you very much for this excellent evaluation! We are really glad to read that you especially appreciated the quiet location of our hotel along the edges of the woods with a unique view across Freiburg and the surrounding area, the service, the friendliness of our whole team as well as the facilities during your stay. We are looking forward to welcome you soon again! Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

F. Couples - 19/08/2019 Confirmed reviews AccorHotels
« Always a pleasure to stay at your hotel »

The staff is really nice, kind and helpful The room are nice decorated, quite and very clean The view is stunning The kitchen from chef Eric is great : tasty, the cooking is very well mastered as well for the wish as the meat Always a plaisir to visit your establishment !! Thank U to all the staff !!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. F., thank you very much for your excellent evaluation! It is a great pleasure for us to read that you had a great time with us and that you enjoyed your stay. We are looking forward to welcome you once again during your next visit of Freiburg. Best regards, Claudine Becker with the whole team of the Panorama Hotel Mercure Freiburg

Natalie Families - 19/08/2019 Confirmed reviews AccorHotels
« Perfect hotel »

Great location, perfect services, clean and beautiful rooms

Our hotel has responded to the review
Our hotel has responded to the review

Dear Natalie, thank you very much for your excellent evaluation! It is a great pleasure for us to read that you had a great time with us and that you enjoyed your stay. We are looking forward to welcome you once again during your next visit of Freiburg. Best regards, Claudine Becker with the whole team of the Panorama Hotel Mercure Freiburg

Aria K. Families - 15/08/2019 Confirmed reviews AccorHotels
« Fantastic all around,great staff,great seervice »

From the moment we arrived at the property,Lena at the front desk greeted was very kind,friendly and sweet up til we checked out!The staff for breakfast were all friendly and kind and the dinners(2nights)at Chez Eric with Svetlana and Alexandra were above and beyond any experience we can remember!The hotel itself is magnificent and the views of Freiburg are breathtaking!Hope to be back here one day!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Aria K., we are very pleased to read that you enjoyed your stay over the roof tops of the city - especially the check-in with Lena and your dinner with the service staff Svetlana and Alexandra. It is always a pleasure to receive positive feedback. We hope to welcome you soon again! Best regards, Claudine Becker with the whole team of the Panorama Hotel Mercure Freiburg

Anonymous Couples - 13/08/2019 Confirmed reviews AccorHotels

Beautiful location on the side of a hill overlooking Freiburg. the forest and a vineyard. If you are driving. Navigational maps greatly help. Loved the pool and the sunning terrace. Great service from front desk, housekeeping. Bar, restaurant (Chez Eric is highly rated.)buffet breakfast was wonderful. Rooms are well organized and lovely. The frame of the bed has special colored changing light effects if you want. The terrace is wonderful. Ours was very private because of room location. Mountain walking trails and bikes are available. Stunning location and views. It was a retreat after some days of intense travel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Irene and Leonard E., thank you very much for your excellent evaluation! It is a great pleasure for us to read that you had a great time with us and that you enjoyed your stay. We are looking forward to welcome you once again during your next visit of Freiburg. Best regards, Claudine Becker with the whole team of the Panorama Hotel Mercure Freiburg

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