Hotel - Mercure Hotel Panorama Freiburg
Mercure Hotel Mercure Hotel

Mercure Hotel Panorama Freiburg

4.5/5 826 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Internet access via Fiber Optics
  • Public outdoor parking
  • Pets allowed
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Currency exchange
    • Gift shop/newspaper shop
    • Hairdressing salon

Leisure and activities

  • Indoor heated pool
  • Well-being
    • Massage (Paying)
    • Sauna
  • Babysitting on request
  • Golf  (Nearby)
    • Golf course 18 holes
    • Golf course 9 holes
    • Golf lessons
  • Tennis  (Nearby)
    • Clay tennis court (Nearby)
    • Outdoor tennis court (Nearby)
    • Tennis (Nearby)
  • Other sports activities
    • Bicycles rental (Paying)
    • Bike rack facilities
    • Jogging track

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30-23:00
    • Opening hours : Week-end 06:30-23:00

Business services

  • 5 meeting room(s)
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Congress centre

FREIBURGER KONZERTHAUS4 km / 2 mi

Exhibition centre

FREIBURG6 km / 3 mi

Your meetings and events

Events with prospects: Guests at your business meeting or private celebration will enjoy the panoramic view of Freiburg from the windows of our four meeting rooms. The entire events area isequipped with the latest technology and free WIFI. The individual rooms can be rearranged according to your needs, or even combined, and they offer space for up to 120 people.

Mercure Hotel Panorama Freiburg Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
ANTIBES 36 m2 2 m 12 12 12 12 9
CANNES 63 m2 2 m 47 18 20 20 36
MARSEILLE 66 m2 2 m 50 22 24 24 36
CANNES + ANTIBES 99 m2 2 m 81 22 35 35 54
MONACO 104 m2 2 m 120 27 55 55 54
    • Screen
    • Flipchart
    • TV with VCR
    • Syndicated room
    • Video camera
    • Videoconferencing
    • Audio and video equipment
    • Lectern
    • Day light
    • WIFI access
    • Syndicate rooms
    • Overhead projector
    • Airconditioned meeting room
    • Video equipment
    • Slide projector
    • Fine Cuisine
    • Accommodation
    • Wedding ceremony
    • Wedding co-ordinator

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

At the 4-star Superior Mercure Hotel Panorama Freiburg, you can choose between Standard and Superior Rooms. All 86 rooms are air-conditioned and some feature a side view of Freiburg, while others have a direct view of the city.

  • 86 rooms
  • 100% non-smoking hotel
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Telephone
    • Direct dial telephone
    • Baby bed
    • High speed transmission line
    • Internet access via Fiber Optics
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.8/5 AccorHotels Rating 3,983 reviews

Our guest reviews for
Mercure Hotel Panorama Freiburg

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 826 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
U. G. Couples - 03/09/2019 AccorHotels review
« As usual: pleasant »

It was a very hot day and night. The air conditioning, unfortunately, blew lukewarm air and did not provide coolness to help us to fall asleep. also, the food was disappointing. I always eat lobster, because it is hard to come by in this part of the country. This time, it was hopelessly overcooked and very tough and chewy. Best part was breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear U. G., Thank you very much for your evaluation! It is a great pleasure that you have been wirh us again. We have read your comments about your recent stay with detailed attention. We deeply regret that it did not meet your expectations concerning several points and really want to apologize for any inconvenience caused. For us as host, it is always very helpful if our guests contact us directly on site, if they are not convinced by our services or if they notice a technical defect. So we have the opportunity to react immediately for their wee-being. We would be glad to welcome you soon again to get the chance for a completely successful stay. Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

David F. Couples - 02/09/2019 AccorHotels review
« First class service throughout the Hotel »

Special thanks to "Chang" and his staff at the Panorama Hotel in Freiburg. Top service and total professionalism.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dsvid F., We are very pleased to read that you enjoyed your stay over the roof tops of the city - especially the service and the professionalism of our whole team. It is always a pleasure to receive positive feedback. We hope to welcome you soon again! Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

Azza Business - 02/09/2019 AccorHotels review
« It was an excellent experience »

I was extremely pleased with my stay in Hotel Panorama Freiburg. The room view was beautiful. The hotel staff are so friendly. The bar, restaurant and kitchen staff are so friendly and helpful. They went out of their way to prepare special meals to accommodate my food allergies. I am extremely satisfied

Our hotel has responded to the review
Our hotel has responded to the review

Dear Azza, Thank you very much for your excellent evaluation! It is a great pleasure for us to read that you had a great time with us and that you enjoyed your stay. We are looking forward to welcome you once again during your next visit of Freiburg. Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

Anonymous Business - 31/08/2019 AccorHotels review
« Mrs »

Here for a work trip, the location and the food was amazing, but what set the hotel apart from every other was the exceptional customer service. Nothing specific just a clear atmosphere of serenity and confidence in the whole team. Nothing was an issue, always greeted with a smile, absolute kudos to the management for creating such a safe environment for their staff to thrive. Impressive!

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, We are very pleased to read that you enjoyed your stay over the roof tops of the city - especially the location of our hotel, the quality of the food served in our restaurant "Chez Eric", the service as well as the friendliness and helpfulness of our whole team. It is always a pleasure to receive positive feedback. We hope to welcome you soon again! Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

Business - 30/08/2019 TripAdvisor review
« Excellent Hotel »

The location, service, friendliness of the staff is amazing. The facilities of the hotel are very well maintained. The staff would go out of their way to please the guests. The restaurant and the Bar staff went out of their way too to prepare meals that are appropriate to my food allergies. It is a super place for vacation as well, with a magnificent view. I will definitely go back.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Navigator228025, Thank you very much for this excellent evaluation! We are really glad to read that you especially appreciated the quiet location of our hotel along the edges of the woods with a unique view across Freiburg and the surrounding area, the service, the friendliness of our whole team as well as the facilities during your stay. We are looking forward to welcome you soon again! Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

F. Couples - 19/08/2019 AccorHotels review
« Always a pleasure to stay at your hotel »

The staff is really nice, kind and helpful The room are nice decorated, quite and very clean The view is stunning The kitchen from chef Eric is great : tasty, the cooking is very well mastered as well for the wish as the meat Always a plaisir to visit your establishment !! Thank U to all the staff !!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. F., thank you very much for your excellent evaluation! It is a great pleasure for us to read that you had a great time with us and that you enjoyed your stay. We are looking forward to welcome you once again during your next visit of Freiburg. Best regards, Claudine Becker with the whole team of the Panorama Hotel Mercure Freiburg

Natalie Families - 19/08/2019 AccorHotels review
« Perfect hotel »

Great location, perfect services, clean and beautiful rooms

Our hotel has responded to the review
Our hotel has responded to the review

Dear Natalie, thank you very much for your excellent evaluation! It is a great pleasure for us to read that you had a great time with us and that you enjoyed your stay. We are looking forward to welcome you once again during your next visit of Freiburg. Best regards, Claudine Becker with the whole team of the Panorama Hotel Mercure Freiburg

Aria K. Families - 15/08/2019 AccorHotels review
« Fantastic all around,great staff,great seervice »

From the moment we arrived at the property,Lena at the front desk greeted was very kind,friendly and sweet up til we checked out!The staff for breakfast were all friendly and kind and the dinners(2nights)at Chez Eric with Svetlana and Alexandra were above and beyond any experience we can remember!The hotel itself is magnificent and the views of Freiburg are breathtaking!Hope to be back here one day!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Aria K., we are very pleased to read that you enjoyed your stay over the roof tops of the city - especially the check-in with Lena and your dinner with the service staff Svetlana and Alexandra. It is always a pleasure to receive positive feedback. We hope to welcome you soon again! Best regards, Claudine Becker with the whole team of the Panorama Hotel Mercure Freiburg

Anonymous Couples - 13/08/2019 AccorHotels review

Beautiful location on the side of a hill overlooking Freiburg. the forest and a vineyard. If you are driving. Navigational maps greatly help. Loved the pool and the sunning terrace. Great service from front desk, housekeeping. Bar, restaurant (Chez Eric is highly rated.)buffet breakfast was wonderful. Rooms are well organized and lovely. The frame of the bed has special colored changing light effects if you want. The terrace is wonderful. Ours was very private because of room location. Mountain walking trails and bikes are available. Stunning location and views. It was a retreat after some days of intense travel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Irene and Leonard E., thank you very much for your excellent evaluation! It is a great pleasure for us to read that you had a great time with us and that you enjoyed your stay. We are looking forward to welcome you once again during your next visit of Freiburg. Best regards, Claudine Becker with the whole team of the Panorama Hotel Mercure Freiburg

Frank Business - 31/07/2019 AccorHotels review
« top address »

top location, friendly and available staff,

Our hotel has responded to the review
Our hotel has responded to the review

Dear Frank, Thank you very much for your excellent evaluation! It is a great pleasure for us to read that you had a great time with us and that you enjoyed your stay. We are looking forward to welcome you once again during your next visit of Freiburg. Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

Tom Solo - 31/07/2019 AccorHotels review
« friendly and attentive staff »

overall convenient and relaxing, very helpful team assisted with all kinds of requests

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tom, We are very pleased to read that you enjoyed your stay over the roof tops of the city - especially the friendliness, helpfulness and attentiveness of our whole team. It is always a pleasure to receive positive feedback. You are right - there is no kettle in our rooms. You have the option to borrow a kettle at the reception for your whole stay against a deposit. On request, we will gladly provide you all required inventory as well as a tea selection according to your preferences. We hope to welcome you soon again! Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

Martyn P. Couples - 28/07/2019 AccorHotels review
« Pampered with excellent view »

Expertly greeted by reception Excellent room for cleanliness facilities and view Superb restaurant and attentive staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Martyn P., We are very pleased to read that you enjoyed your stay over the roof tops of the city - especially your visit of our restaurant "Chez Eric", your room with a unique view across Freiburg and the surroundig area, the cleanliness in all areas as well as the attentiveness of our whole team. It is always a pleasure to receive positive feedback. We hope to welcome you soon again! Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

Lynne G. Couples - 23/07/2019 AccorHotels review
« Lovely hotel, great setting very attentive staff »

Having stayed a number of times we were not disappointed. We were greeted like friends and made to feel special.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lynne G., Thank you very much for your excellent evaluation! It is a great pleasure for us to read that you had again a great time with us and that you enjoyed your stay. We are looking forward to welcome you soon again! Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

M S. Couples - 16/07/2019 AccorHotels review
« Great location for a family visit in Freiburg »

Perfect service, beautiful rooms, and an outstanding breakfast buffet!

Our hotel has responded to the review
Our hotel has responded to the review

Dear M S., We are very pleased to read that you enjoyed your stay over the roof tops of the city - especially the service, your room as well as our abundant breakfast buffet. It is always a pleasure to receive positive feedback. We are looking forward to welcome you again for another occasion! Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

D. Families - 16/07/2019 AccorHotels review
« Out experience was great rxoect fir the last moment when receptionist left us alone with two charts of luggage without the help of a porter to load the car »

great room great view very friendly people except the inly impatient male at the front desk who gladly left us alone with pile of luggage from overseas

Our hotel has responded to the review
Our hotel has responded to the review

Dear danneborn, We would like to thank you for your comments after your stay in our house, which we have noted with particular attention. It is a great pleasure for us to read that you especially appreciated your room, the unique view across Freiburg and the surrounding area as well as the friendliness of our whole team during your stay. Furthermore, we thank you for your description of the check-out situation at the end of your stay. It is a pity that this situation has diminished your positive impression of our hotel. You are right - we have no porter, but our reception team gladly helps our guests with their luggage. Be assured that the situation you describe does not correspond to our philosophy and will be discussed internally. We really want to apologize for any inconvenience caused. We hope to continue to count on your trust in the future to get a second chance from you. Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

Samar Friends - 15/07/2019 AccorHotels review
« One of the best place for relaxation »

I would recommend it to everyone .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Samar, Thank you very much for your excellent evaluation as well as your recommendation! It is a great pleasure for us to read that you had a great time with us and that you enjoyed your stay. We are looking forward to welcome you once again during your next visit of Freiburg. Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

Franke Families - 10/07/2019 AccorHotels review
« stay was ok »

the rooms were fine, except very small bathroom in one of the rooms. We asked change also the linen for the second night due to change of guests which was confirmed by the reception but the room was neither cleaned nor the linen changed. Cleaning was done at 18.00 (without change of linen) after a 3rd request

Our hotel has responded to the review
Our hotel has responded to the review

Dear Franke, We would like to thank you for your comments after your stay in our house! Your comments are very important for us, as we use these to recognize the areas in which our services are to be tested and optimized. It is a great pleasure for us to read that you appreciated your room during your stay. We also thank you for your comment about the size of the bathroom in one of your rooms. In both room categories we have bathrooms with bathtub or shower. Generally, the bathrooms with bathtub are more spacious than the bathrooms with shower. For your next visit we have already noted a bathroom with bathtub in your profile, yet. With detailed attention we have read your comment about the missing change of linen and cleaning of one room. After examining the situation, we had the information and it was noted accordingly, but it was not implemented internally. We really want to apologize for any inconvenience caused by this. Be assured that this situation does not correspond to our quality standards and to our philosophy. The fact will be discussed internally to ensure that a similar situation does not recur. We hope to continue to count on your trust to get a second chance from you. Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

Todd Business - 10/07/2019 AccorHotels review
« Lovely staff but needs a gym or at least knowledge of the hiking/walking grounds »

Food was delicious and, as above, overall service from desk to food service was excellent and friendly but the room was too warm and could not be adequately cooled and I really missed exercising and had no confidence in any way to use the obviously intricate trail system there beyond walking/running up and back on the gravel road; desk staff seemed completely unfamiliar with these. I also left a silver, electronic “computer pen” (no ink) in room 104(?) so if found, please contact me at +1.….6191

Our hotel has responded to the review
Our hotel has responded to the review

Dear Todd, Thank you for taking the time to share your feedback about your stay in our hotel. We are really pleased to read that you especially enjoyed the quality of the food served in our restaurant "Chez Eric" as well as the friendliness and professionalism of our whole team during your stay.# Furthermore, we thank you for your comments concerning different subjects. You are right - we have no gym. We gladly consider this for our future planning. Be assured that we will make an internal training for our reception team about the hiking/walking trails around the hotel so that they can better communicate the possibilities. Your information about the missing electronic "computer pen" has been transferred to our reservation team who manages the lost property. They will check the facts and will contact you. We hope to welcome you back to our hotel for another occasion! Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

Frank Couples - 09/07/2019 AccorHotels review
« Incredible views, service, and breakfast. »

We really enjoyed our stay. All aspects of it were perfect. It was 97 degrees F so having a room with a view and an air conditioner was great . Breakfast was amazing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Frank, Thank you very much for your excellent evaluation! It is a great pleasure for us to read that you had a great time with us and that you enjoyed your stay. We are looking forward to welcome you once again during your next visit of Freiburg. Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

Dave N. Couples - 04/07/2019 AccorHotels review
« Great Hotel with spectacular views »

This was a lovely hotel with friendly and helpful staff. We were made to feel very special on arrival, the room was clean and tidy, and we had a balcony where we could sit and watch the sunset over Freiberg. The grounds were well kept and made for lovely evening walks. On departure my wife left a dress in the wardrobe, we telephoned the reception staff and they found the dress and sent it to our house - it arrived before we got home. Overall delighted with the service!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dave N., Thank you very much for your excellent evaluation! It is a great pleasure for us to read that you had a great time with us and that you enjoyed your stay. We are looking forward to welcome you once again during your next visit of Freiburg. Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

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