Hotel - Novotel Milano Nord Ca Granda
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Novotel Milano Nord Ca Granda Hotel

Our hotels AccorHotels
3.5/5 1,822 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Best price guarantee How it works?
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Public indoor parking (Paying)
    • Bus/coach parking area (Paying)
  • Reduced mobility rooms
  • Pet allowed
  • Outdoor playground for children
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • French
    • Italian
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Porter
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Outdoor playground for children
  • Table tennis

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:00-24:00
    • Opening hours : Week-end 06:00-24:00

Business services

  • 7 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Companies and event centres nearby

Exhibition and convention centre

EXPO 2015 AREA14 km / 8.7 mi MICO5 km / 3.11 mi

Exhibition centre

Fiera Milano City5 km / 3.11 mi Fiera Milano RHO14 km / 8.7 mi RHO FIERA14 km / 8.7 mi

Your meetings and events

Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can optimize the chances of its success by benefiting from the Novotel networkOur years of experience have let us build a great expertise in meetings organization.

Novotel Milano Nord Ca Granda Meeting Room 4 photos
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
BICOCCA 23 m2 3 m 16 10 12 6 0
CA'GRANDA 111 m2 3 m 78 35 40 50 78
CA'GRANDA+GARIBALDI 221 m2 3 m 156 70 80 90 156
CA'GRANDA+GARIBALDI+ISOLA 338 m2 3 m 234 0 0 140 234
CA'GRANDA+GARIBALDI+ISOLA+ZARA 442 m2 3 m 312 0 0 200 312
ISTRIA 43 m2 3 m 31 16 20 16 0
PARCO NORD 30 m2 3 m 21 12 15 10 0
    • Screen
    • Flipchart
    • Videoconferencing
    • Audio and video equipment
    • Podium
    • Lectern
    • Day light
    • WiFi access
    • Syndicate rooms
    • Overhead projector
    • Airconditioned meeting room
    • High speed transmission line
    • Video equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 172 rooms
  • 112 non-smoking rooms
  • 4 rooms for people with reduced mobility
  • 50 family rooms
  • 12 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • Pulse air
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Telephone
    • Radio in room
    • Opening windows
    • WiFi in your room
    • Crib on request
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Manual temperature control
    • Satellite/cable colour TV
    • RJ 11 outlet
    • Coffee/tea making facilities
    • Minibar
    • Bidet
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

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4.1/5 AccorHotels Rating Based on 2,681 reviews

Our guest reviews for Novotel Milano Nord Ca Granda

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 1,822 reviews
AccorHotels certified review
Kin W. S. K. Couples - 14/02/2018
« The hotel needs renovation. »

The hotel entrance and the ground floor may look up to the standard which a frequent traveller would expect of the Novotel brand, but this is certainly not the case in the following aspects: 1. The two lifts to the guest rooms are not modern: they have no "Door Open" or "Door Close" buttons. In addition, the lifts should be equipped with a ding-dong sound to advise passengers on arrival at its destination. The ding-dong sound will also notify people waiting for lifts on guest room floors of its arrival. 2. There is no ventilation in the ladies toilet on the ground floor. It stains! 3. My room was on the first floor. There is no ventilation either on the first floor lift lobby nor in the passageway between the lift lobby and the guest rooms. 4. The outlook of the first floor lift lobby, I must say, is very out of date. It is of a very bad interior design! The doors on the first floor lift lobby look like fire exit doors in an very old-fashioned cinema! 5. There is a fire extinguisher placed right on the door step of room 105. Shouldn't this equipment be placed in an allocated space not hindering the movement of guest luggages and of people in an evacuation? 6. There is insufficient lighting in guest rooms. 7. I stayed at room 109 where there was a problem with the drain under the wash basin: a very irritating smell came out of the drain whenever I used the wash basin. I reported this to the hotel reception and presumably a technician was sent to fix the problem. On my return to the room in the evening, I noted that water was leaking from under the drain onto the bathroom floor! I was then moved to room 107 but the same problem of irritating smell from the drain persisted. 8. The carpet in room 109 had signs of cigarette burnt near to the window. 9. Insufficient water pressure on the bath shower in both rooms 107 and 109. 10. There is a plant bed outside the windows of both rooms 107 and 109, but the plants are sadly not properly looked after. 11. There is insufficient hot food for breakfast. The food which should have been hot (but unfortunately were not!) were only scrambled egg, bacon, sausages and boiled eggs. There are no such items as baked beans, hash browns or mushrooms which are only normal and are reasonably expected to be served at hotels. 12. Overall the hotel is a very dated building and, as the title above suggests, it needs a complete makeover.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr K., Thank you for taking the time to tell us about your experience at the Novotel Milano Nord Ca Granda. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I have read with strict attention your comments and I do understand your observations that will help us to put in place the necessary actions in order to solve as much possible all matters you have clearly reported. Should you come back to out Hotel please contact me directly, I would be glad to take care of your reservation and room arrangement. An opportunity to try to regain your trust in our property. Best regards. Marco Ministeri General Manager

AccorHotels certified review
C. C. Couples - 12/02/2018
« A very big Dissapointment »

A vacantion full of problems. Let's start presenting the problems.When we arrive we found in our executive room only one bathrobe and one slippers even the reservation was made for 2 persons and was payed one month in advance. On the second day in the evening we found that our room was not cleaned at all ( the garbage bag in the bathroom was full, the toiletries never replaced ,the bed same as when we left in the morning, the towels remains on the floor ). Also we find the bed clothes was dirty with blood from the other tourists. The only good thing was the breakfast, but overall very very very disappointment even we are Accor clients.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs C., Thank you for taking the time to tell us about your experience at the Novotel Milano Nord Ca Granda. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I can assure you that I have already shared your comments with our housekeeping manager in order to avoid such bad matters. As gesture of compensation for this inconvenient I would like to offer you 2.000 courtesy points to credit on your LeClub Card. Moreover should you come back to our hotel please contact me directly; I would be glad to take care of your reservation and room arrangement. Looking forward for your kind reply, I send you my best regards. Marco Ministeri General Manager

AccorHotels certified review
Graham S. Families - 04/02/2018
« G S. »

Good hotel but had an issue that we had a cold shower. Workmen came twice but was not fixed. I have already sent a mail to complain on your web site nearly 1 week ago and had no response.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Graham S., Thank you for taking the time to tell us about your experience at the Novotel Milano Nord Ca Granda. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marco Ministeri General Manager

AccorHotels certified review
David R. Families - 14/01/2018
« Ok »

It was alright but I had a lot of trouble on my one night stay due to the hotel trying to overcharge me for breakfast. It started as soon as I checked in, and carried on to the day I checked out so I could not enjoy my stay I paid for my breakfast before I arrived and had I confirmation that I did, but the hotel made it as difficult as possible, this was from the reception staff to the waiters they were determined I was going to pay again and it worked, they even charged me for my 14 year old child who eats for free. so I paid 7 euros before I arrived and ended up being overcharghed 14 euros I knew they would rob me and they did. Has soon as I did a quick check out they said thank you nothing to pay then i got a bill for 14 euros for the breakfast it ruined my stay so much trouble which I did not want I went on holiday with my boy and you spoilt it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr R., Thank you for taking the time to tell us about your experience at the Novotel Milano Nord Ca Granda. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marco Ministeri General Manager

AccorHotels certified review
Zewz Business - 12/01/2018
« Soundproofing issue »

Due to a door with the neighbour room, the room was not soundproofed with it. Since my neighbour was watching TV quiet late in the night I can not sleep and I finally had to change room @2AM. As you can easily understand it is not the type of experience I expect in this hotel class.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Stegelmann, Thank you for taking the time to tell us about your experience at the Novotel Milano Nord Ca Granda. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marco Ministeri General Manager

AccorHotels certified review
Anonymous Families - 11/01/2018
« Nice breakfast, clean hotel, very basic room »

Good welcome when we arrived at the hotel, kids loved getting their soft toy. Nice touch. Man at reception was very nice and took us through the map and was very helpful with all the questions we had. Room very basic and very small for a family of four. But cleaned every day so no complaints. Breakfast was very good, nice selection although the bacon and eggs could be hotter. Kids likes playing the Xbox at reception. The decor in the hall was rather dull and not inviting. Had a good experience except on 31st Dec we went to reception and the lady in the morning was very unhelpful and did not want to assist us at all, I found her quite rude. On the other hand when we went to check out the night before we departed as we were leaving at 4 in the morning another lady was extremely helpful and said she would have breakfast bags to take away since we were leaving so early - lovely touch especially since we were travelling with children. On the whole we enjoyed our experience, would possibly return as it was close to the metro and really easy to get the bit the heart of milan. Just wish the rooms were bigger and not as basic with nicer decor in the higher floors hall.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. S., Thank you for taking the time to tell us about your experience at the Novotel Milano Nord Ca Granda. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marco Ministeri General Manager

AccorHotels certified review
Amit B. Families - 02/01/2018
« Basic amenities, but with a good breakfast. »

Not enough information provided at check-in. Guest manual needed to tell us about the gym and other facilities. Didn't know about ironing facilities. There wasn't a manual that I could see. Please don't expect everyone to check online. Paper cups for tea and coffee? Novotel can't afford mugs? Very few tea and coffee satchets, had to ask. Carpets were worn and possibly need replacing. Breakfast was excellent and the highlight of our stay. Cleaning service, linen, bathroom and toilet facilities were reasonable. A double room should have two chairs and not one. International plugs were helpful. Wi-fi was good and didn't cause any problems.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr B., Thank you for taking the time to tell us about your experience at the Novotel Milano Nord Ca Granda. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that our front office manager is going to share and take appropriate actions in order to avoid such lack of information. We appreciate your sharing your concerns with us. Hopefully we will have another opportunity to welcome you again to our hotel. Best regards. Marco Ministeri General Manager

AccorHotels certified review
Alberto Families - 19/12/2017
« Hotel Ok, not clean »

nice check in, good location, decent breakfast, but dirty bathroom with dirty toilet and hair on the towels. Could be great if it was clean.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alberto A., Thank you for taking the time to tell us about your experience at the Novotel Milano Nord Ca Granda. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that our housekeeping manager will provide the right actions in order to avoid such matter. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marco Ministeri General Manager

AccorHotels certified review
Jason Business - 12/12/2017
« Great location »

This hotel was in a great location to access trains and busses to move around town and not have to deal with hectic driving and parking on your own.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jason H., Thank you for taking the time to tell us about your experience at the Novotel Milano Nord Ca Granda. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marco Ministeri General Manager

AccorHotels certified review
Anonymous Solo - 28/11/2017
« Very good »

Very good

Our hotel has responded to the review
Our hotel has responded to the review

Gentile Signor Silveri, Desideriamo ringraziarla per gli apprezzamenti espressi a seguito del suo soggiorno presso Novotel Milano Nord Ca Granda. E’ con grande piacere che riceviamo i suoi complimenti. Non mancheremo di condividere i suoi commenti con tutta la nostra equipe. La sua soddisfazione è la migliore ricompensa per il nostro personale che lavora giorno dopo giorno per offrire un servizio impeccabile. In attesa di accoglierla nuovamente, le porgiamo cordiali saluti. Marco Ministeri General Manager

AccorHotels certified review
Rita H. Couples - 16/11/2017
« Good service »

We stayed there for 6nights. I booked the standard room. As i am accor platinum card holder i wasnt asked for room upgrade upon check-in like in any other accor hotels. But im satisfied w the room and the service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. h., We very much appreciate your comments regarding your stay at the Novotel Milano Nord Ca Granda. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marco Ministeri General Manager

TripAdvisor review
Friends getaway - 16/11/2017
« A good stay »

The hotel is quiet, clean and not far from a metro station. The staff at the reception was kind and helpful but the restaurant, the breakfast and the food was a big deception: one morning I had to ask for omelette, cheese and even cups to be brought because everything was empty. The soup with truffles had truffles only the first time we ordered it.

AccorHotels certified review
Jana Families - 14/11/2017
« The hotel and staff very friendly »

Overall good hotel and staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. R., Thank you for taking the time to tell us about your experience at the Novotel Milano Nord Ca Granda. I am sorry that some aspects of your stay did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to develop our rooms design and layout. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marco Ministeri General Manager

AccorHotels certified review
Emmanuel N. Couples - 14/11/2017
« Slow Service and old. Hot room and can't sleep well! »

It all started at the check-in. I spent extra time to do the online check-in before heading to the hotel and of course all these are useless. I still have to wait quite long in line for the check-in at the desk. There is a special lane for online check-in but its useless as no one is there. I got an e-mail and sms saying that my key is ready at the reception but not at all! I still have to present my passport and do the normal check-in which took so much time and the receptionist is so slow. So please stop inviting me for online check-in for my future trips as its useless. Its just wasting my time since the special counter at the reception is no one working there and I still have to wait in line and do the normal check-in again. The room is too hot with the thick blanket. I understand that its almost winter not and the air-condition is not working and only heating. Without the heating turn on, the room is still much too hot and could not sleep well at night as the blanket is so thick and we kept sweating the whole night. I can't imagine what it will like in the room if the heating will be on. It will be like sleeping in a Sauna. The room has a mini-bar but without the price list in it or anywhere in the room. Some guest might think that its free and we have to call the reception to find out the price from an unfriendly receptionist. Its such a shame for Accor to have only one person working at the reception which caused a long waiting time for check-in and this also explains why the special counter for online-check in is useless in this hotel. Its the first time I use your online check-in and I will not use it again as its totally waste of time. The handle for the tap at the wash basin in the toilet of our room is Broken and the hotel did not even bother to repair it. Its quite troublesome and tricky to turn the water on and off with the broken handle. The table light on the writing desk is also not working which makes the room quite dark. A lot of stuffs in the room is not working and not up to the Novotel Standard. I would say its worst than the IBIS Budget standards! Should really consider to stop staying with Accor Group Hotels especially the premium ones like Novotel as its not worth the price for the standard we received in comparison to the IBIS and other Hotel Groups which is much better value.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr N., Thank you for taking the time to tell us about your experience at the Novotel Milano Nord Ca Granda. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I would like to inform you that an intervention plan is already in action in order to solve and check all technical matters as well an extraordinary cleaning of all rooms. About the air conditioning I do apologize for the inconvenient caused; the unusual weather conditions have caused a difficult acclimatization management, to be in autumn. Concerning the on line check in and fast check out these are compulsory projects for our Company. Our priority will be to find the right practices to guarantee our Customers promise. Should you come back again please contact me; I will be happy to arrange your reservation and take care personally of your welcome; an occasion to make make you live a different experience Best regards. Marco Ministeri General Manager

AccorHotels certified review
Marco A. D. M. R. Solo - 09/11/2017
« Nice short stay »

Coming with a last-hour booking and became very happy

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Rocha, We very much appreciate your comments regarding your stay at the Novotel Milano Nord Ca Granda. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marco Ministeri General Manager

TripAdvisor review
Family - 08/11/2017
« Poor »

The room we were given had old sheets on the fold out sofa, the plug in the bathroom sink was broken, no coffee cups and we only received 1 robe for 2 people as part of the 'executive' package. The breakfast was basic. On the positive side parking was free.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Many thanks for sharing your review with us. I am very sorry for the inconvenient caused. Please rest assured that our housekeeping and technical managers will put in place the necessary actions in order to avoid such matters again. Looking forward to welcome you again to our Novotel Milano Ca' Granda. Best regards. Marco Ministeri General Manager

AccorHotels certified review
Amanda Couples - 05/11/2017
« Disappointing »

Staff was nice, hotel was clean. At first we were very happy and impressed with the hotel. But when night came, it was very hot in the room and it was hard to breathe. The cold air wasn't working. The staff said to just put it between 10-15 degrees but the air wouldn't come on. It would only come on at 19 degrees and hot air would blast through only. We then had to open the window or t was too hot to sleep. But we woke up with about 15 mosquito bites each. It was disappointing to have to choose between being too hot to sleep and being bitten everywhere...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs R., Thank you for taking the time to tell us about your experience at the Novotel Milano Nord Ca Granda. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. The unusual weather conditions, during this autumn season, have caused a real matter to manage an adequate acclimatization. The air conditioning had been switched off as in November we were ready for the heating instead; as some Guests, on the other side, have been requesting to have that. Such technical aspects don’t have to represent anyway a reason to justify the matter. We have therefore replied also to our Customer Service about your claim proposing a compensation gesture, granting 2.000 courtesy points to credit on your LeClub Card. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marco Ministeri General Manager

AccorHotels certified review
Sanjay K. Families - 05/11/2017
« Hot Room with no air conditioning, Poorly fitting window, worst bathroom I have seen in a 4 star hotel. Do not recommend »

Staff great. Hotel standard poor and well below 4 star. Very disappointed. There was no air conditioning which meant our room was very hot. A poorly fitting external window let in noise and insects. The bathroom was awful with a poor quality suite and bad drainage in shower and sink

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr K., Thank you for taking the time to tell us about your experience at the Novotel Milano Nord Ca Granda. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. The unusual weather conditions, during this autumn season, have caused a real matter to manage an adequate acclimatization, being ready normally with the heating instead. About the bathroom conditions I can assure you that the housekeeping and technical manager are going to fix the matter promptly. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marco Ministeri General Manager

AccorHotels certified review
Kevin T. Couples - 02/11/2017
« A very pleasant stay »

The convenience and value at any of the Accor hotels I have utilized, has been great. I will continue to use your facilities in my travels. All have been clean, with courteous and helpful staff. Thank you.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Theis, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Marco Ministeri General Manager

AccorHotels certified review
Dastan Business - 30/10/2017
« Need improvement »

Not to the standard of Novotel. Friendly staff but the hotel needs overhaul as the amenities are very old. Strange burned rubber smell on the 3rd floor.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr N., Thank you for taking the time to tell us about your experience at the Novotel Milano Nord Ca Granda. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Some technical interventions and product improvement have been planed in order to keep our hotel, our rooms, comfortable and respecting the quality expected from our Guests. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marco Ministeri General Manager

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