Hotel - Mercure Marseille Centre Vieux Port Hotel
Mercure Hotel Mercure Hotel

Mercure Marseille Centre Vieux Port Hotel

4.0/5 1,468 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Bus/coach parking area (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • MARSEILLE PROVENCE
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • Italian
    • Portuguese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping  (Nearby)
    • Cash machine (Nearby)
    • Currency exchange (Nearby)
    • Beauty salon
    • Gift shop/newspaper shop (Nearby)
    • Hairdressing salon (Nearby)

Leisure and activities

  • Thalassotherapy centre (Nearby)
  • Fitness centre
  • Bicycles rental
  • Ski hire facilities  (Nearby)

Catering

  • Breakfast
  • 1 bar(s)
  • Room service
    • Hot meals
    • Opening hours : Week 12:00-15:00 / 19:00-24:00
    • Opening hours : Week-end 19:00-24:00 ( sunday )
  • Snack & beverage machine

Business services

  • 18 meeting room(s)
  • Conventions hotel
  • Self service business centre
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Hotel location

Companies and event centres nearby

Congress centre

PALAIS DES CONGRES4 km / 2.49 mi PALAIS DU PHARO3 km / 1.86 mi

Your meetings and events

Our 10 refurbished rooms, the majority lit with natural light and can flexibly accommodate 10 to 300 people over 14,531 sq. ft., guarantee comfortable working conditions. Direct access to World Trade Center with capacity for 13 rooms of 10,764 sq. ft.WIFI access is free and each room includes a video projector.

Mercure Marseille Centre Vieux Port Hotel Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
SAINT VICTOR 44 m2 2 m 25 15 16 0 0
RAIMU 55 m2 2 m 30 15 20 18 0
PAGNOL 58 m2 2 m 20 15 20 18 0
LA MAJOR 61 m2 2 m 40 18 20 24 0
TERRASSE CASSIS 64 m2 0 m 0 0 0 0 40
CASSIS 68 m2 2 m 0 0 0 0 60
LES ACCOULES 70 m2 2 m 0 0 0 0 50
BANDOL 75 m2 2 m 40 18 20 25 50
RIOU 98 m2 3 m 100 36 40 60 60
FRIOUL 100 m2 3 m 100 36 40 60 60
PLANIER 100 m2 3 m 100 36 40 60 60
RAIMU + PAGNOL 108 m2 0 m 60 0 0 0 0
PATIO 1 116 m2 2 m 0 0 0 0 0
BANDOL + CASSIS 140 m2 0 m 0 0 0 0 108
PATIO 2 190 m2 2 m 0 0 0 0 0
OURSINADE 225 m2 2 m 0 0 0 0 130
ESPACE MEDITERRANNEE 300 m2 3 m 300 0 0 180 180
ESPACE LACYDON 415 m2 2 m 0 0 0 0 300
    • Videoconferencing
    • Audio and video equipment
    • Meeting room
    • Podium
    • Day light
    • WIFI access
    • Syndicate rooms
    • Overhead projector
    • Airconditioned meeting room
    • Video equipment
    • High speed transmission line
    • Catering available
    • Simultaneous interpreting

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Choose a Standard Room or opt for a Superior Room and take advantage of a wide range of services.

  • 200 rooms
  • 120 non-smoking rooms
  • 5 rooms for people with reduced mobility
  • 36 family rooms
  • 36 connecting rooms
  • Baby bed
    • Pulse air
    • 220/240 V AC
    • Air conditioning
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • TV Bouquet beIN Sports
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Baby bed
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • TV room service ordering
    • Satellite/cable colour TV
    • Manual temperature control
    • Free access with phone card
    • Web TV
    • Pay per view channel(s)
    • High speed transmission line
    • Iron in room
    • RJ 11 outlet
    • Coffee/tea making facilities
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

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4.3/5 AccorHotels Rating 4,916 reviews

Our guest reviews for
Mercure Marseille Centre Vieux Port Hotel

100% genuine reviews from our guests

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tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,468 reviews
Aman Families - 11/08/2019 AccorHotels review
« Great location, good breakfast. Rooms need renovation. »

Location is very close to old port and other interesting sites of Marseille are in a walking distance. Good breakfast, very helpful staff. Rooms are very old and definitely need renovation.

George Solo - 06/08/2019 AccorHotels review
« Good, clean and quiet room »

Good, the room was quiet, clean and comfortable

Clive Solo - 30/07/2019 AccorHotels review
« Very good »

All splendid, from spacious, high-floor room with a great view over the city, to comprehensive breakfast.

Brian A. Couples - 25/07/2019 AccorHotels review
« Nice location close to port. »

Met my expectations.

Couples - 21/07/2019 TripAdvisor review
« Good hotel »

Good value of money. Great location. Big shopping center is near. Easy walk to the old harbour and the center of the city. Silent and clean room. Breakfast is great. Car parking is not best, difficult find an exit and go to hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, I thank you for having time to share your experience. I hope we will have the pleasure to welcome you again soon.

Jori Couples - 19/07/2019 AccorHotels review
« Good hotel »

Nice hotel in good location

Margaret D. Solo - 14/07/2019 AccorHotels review
« Poor Management Representative »

Overall I liked the hotel. However, on the morning of July 4, 2019, I was awakened by the sound of a man’s voice in my room at about 10:00 AM. Keep in mind that I had the Do Not Disturb sign outside my door. Needless to say, I was shocked and very frightened! The man kept trying to tell me something in a language I couldn’t understand. He didn’t try to hurt me, but he didn’t leave the room until I had yelled at him to get out at least 3 or 4 times. I complained to the young man at the front desk, and he went to get a woman with short blond hair to talk with me, and she seemed like a manager. She was not empathetic and did not even say she was sorry this had happened! Her response was that this was not a problem because she knew the man was the window washer and that he was kind and gentle and wouldn’t hurt anyone. She should have shown more kindness toward me, the customer, and she should have offered to reimburse me for my room so that I had a free hotel stay. I am requesting that I be reimbursed for my 6-night hotel stay, as I feel this would be the compassionate and decent thing to do. I was there from the night of July 3, 2019, through the night of July 8, 2019. Sincerely, Margaret D.

Business - 14/07/2019 TripAdvisor review
« Poor Service VS the Hotel fees. »

Poor Service VS the Hotel fees. You call the central desk and you can stay all.day long for a service. the breakfast is NOT for.a 4stars hotel. The customer feels very well the cost saving of Mercure Hotel!! Quality decreasing.

M. T. Business - 13/07/2019 AccorHotels review
« I'm very Disappointed for a Mercure Hotel standing - worst than a 2 stars hotel. »

First : Good reception at the arrival Second : Dirty towels - seems they have been watched 1000 times !!!! 3rd : Call to reception - Ask for a iron - no feedback until you call back again. 4th : 2 or 3 IRON for the whole hotel - So no iron available during my whole stay. 5th : No personal available for any queries 6th : Breakfast worst than a 1star hotel - only eggs are Ok. 7th: very bad experience overall - 200 euros per night for this service????????

Our hotel has responded to the review
Our hotel has responded to the review

Dear Abdel Kader T., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Marseille Centre Vieux-Port. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. We will credit your fidelity card with 2000 points, which will be issued to your account within the next 4 days. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. Sincerely, Véronique Gagliardi

Monika Couples - 10/07/2019 AccorHotels review
« Great location and helpful staff. »

Everything was fine.

Alena Couples - 05/07/2019 AccorHotels review

It’s comfortable location, nice room, perfect work of housekeeping, reception and very good breakfast. But we were a little bit confused that the fridge was working not normal temperature. Actually it was around 10 degrees. Also we asked 2 glasses for wine tasting in our room, but this had been rejected. So We had to buy these glasses in market.

Anonymous Couples - 03/07/2019 AccorHotels review
« Basic hotel with good location »

The hotel is well located, near the Vieux-Port, the room was normal, with a big bed, the breakfast normal nothing extraordinary!

Tarik R. Business - 01/07/2019 AccorHotels review
« no A/C and internet »

stayed and the hotel between June28 and July01. had 2 privilege rooms. no A/C was working snd internet was out. at last they put me on a lower category room for the same price and still the A/C wasn't working. need to have some king of compensation!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tarik r., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Marseille Centre Vieux-Port. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. As a compensation, we will credit your member card w

Tia Families - 27/06/2019 AccorHotels review
« What the hell kind of 4-star hotel is that?????!!! »

AWFUL!!! Booked a 4* hotel for our anniversary trip, expecting a full-service hotel, once we had checked in, realised it was more of a no-frills 3*, if that were possible. More along the lines of an Ibis hotel. Digustingly awful textured walls in our room, bathroom was all plastic, and rainfall showerhead dripped a few drops of water at full pressure. Normal showerhead had good pressure but was at waist height, so washing my hair was a terrible experience. Very small tv in our room. Room service menu was just a thin A4-card printed on both sides. I wish I had taken photos. Hotel services menu was similar. In the mini bar, was 1 small bottle of water between husband, infant, and myself. Faint smell of cigarettes lingered in the room, even though we kept the window open at all times during our stay. We were both bitten on our legs by something on the first night. No cot for the infant was offered. Upon calling technical services to fix the showerhead, we were told it's not possible as it is Sunday. Very very very disappointed with the product and service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Atiya K., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Marseille Centre Vieux-Port. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. We will credit your fidelit card of 1000 courtesy points to apologize. Sincerely, Véronique Gagliardi Assistante de direction

Shin-yan Business - 23/06/2019 AccorHotels review
« very good view and clean room »

I stayed this hotel for the first time. But I have usually stayed at this group hotels. The room is very clean and calm. The staffs are very friendly and kind. It is very convenient to get the tram and bus to visit in the city center and the port.

William P. Couples - 20/06/2019 AccorHotels review
« Perfect location to explore old Marseille »

This hotel is definitely value for money. The staff are up to Accor’s high standards from reception to restaurant. But the beauty of this hotel is its position. My wife and I were able to explore old Marseille on foot with ease and return via the attached shopping centre. Our only disappointment was the quality of the WiFi. We were only able to get on when we were in the restaurant.

Anne Couples - 12/06/2019 AccorHotels review
« Great Location, wonderful staff »

We enjoy staying in the Mercure Privilege rooms, the rooms are bigger and well located in the hotel. This hotel is close to the Old Port, the parking is secure, relatively easy access to the hotel. We'd recommend this hotel to anyone wanting to stay in Marseille.

Annabel Friends - 10/06/2019 AccorHotels review
« Elevator broken, no assistance with baggage up 6 flights of stairs, poor check-in »

Very poor experience staying at this hotel. Elevator was broken when we checked in and was put in a room on the 6th floor without any assistance with carrying bags up all the flights of stairs. Power was also not working in the room so was unable to charge electronics which we required. Room was also without a sofa bed as originally booked for. Check in procedure was long and tedious.

Anonymous Business - 10/06/2019 AccorHotels review
« Satisfied customer . »

Very GOOD choice of hotel by the Franco British Association of Architects for our Marseilles Reunion. And for me, 78 year old: most helpful reception staff, excellent breakfast choices, very good location and clean, pleasant and comfortable bedroom. A little too much noise from the bedroom above mine late in the night, but those problems have to be expected sometimes.

Aura S. Business - 09/06/2019 AccorHotels review
« It was perfect. »

Good services, clean, hospitality.

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