Hotel - Mercure Hotel Hamburg City
Mercure Hotel Mercure Hotel

Mercure Hotel Hamburg City

4.0/5 913 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection. (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Private outdoor parking (Paying)
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing

Leisure and activities

  • Sauna
  • Golf course 18 holes  (Nearby)
  • Other sports activities
    • Bicycles rental
    • Bike rack facilities
    • Jogging track (Nearby)

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:00-22:00
    • Opening hours : Week-end 06:00-22:00

Business services

  • 9 meeting room(s)
  • Self service business centre
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Company

Kühne & Nagel2 km / 1.24 mi SHARP EUROPE0.1 km / 0.06 mi
OLYMPUS0.9 km / 0.56 mi

Congress centre

CONGRESS CTR CCH HH3 km / 1 mi

Exhibition centre

HAMBURG MESSE4 km / 2.49 mi MESSE HANNOVER150 km / 93.21 mi

Your meetings and events

Amaze your guests with an event on water: Our KAI 10 floating location will give your event that extra special touch. Of course, the Mercure Hamburg City also has a conference area on dry land:The 10 function rooms at our CCH-certified hotel are perfect for your events for up to 300 participants. The technical facilities are state-of-the-art and are regularly tested. All rooms have WIFI andhigh-speed Internet access. Plenty of natural light ensures a pleasant atmosphere. You can count on our professional support when planning and hosting your event; of course, we are more than happy to incorporate your wishes.

Mercure Hotel Hamburg City Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
HAMBURGER ABENDBLATT 48 m2 3 m 20 14 0 20 0
DIE WELT 50 m2 3 m 20 12 0 20 0
BRAND EINS 70 m2 3 m 50 20 0 30 40
DIE ZEIT 70 m2 3 m 50 20 0 30 50
HAMBURGER MORGENPOST 90 m2 3 m 40 20 40 0 60
KAI 95 m2 3 m 60 36 0 50 65
ZEN 95 m2 3 m 50 30 0 40 55
STERN 100 m2 3 m 80 26 0 50 70
KAIZEN 180 m2 3 m 120 54 0 85 120
    • Screen
    • Flipchart
    • Auditorium
    • Soundproof
    • TV with VCR
    • Meeting room
    • Video camera
    • Office
    • Lectern
    • Day light
    • WIFI access
    • Slide projector
    • Video equipment
    • Overhead projector
    • Airconditioned meeting room
    • High speed transmission line
    • Accommodation
    • Conference hotel

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

The newly renovated 4-star Mercure Hotel Hamburg City offers Superior Rooms with twin beds, queen-size bed/sofa and comfortable Privilege Rooms/Junior Suites with king-size bed/sofa.All 187 rooms in our hotel are air-conditioned and offer free WIFI. 2 children up to the age of 12 can stay in your room free of charge.

  • 187 rooms
  • 100% non-smoking hotel
  • 77 family rooms
  • Baby bed
    • Pulse air
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • High speed transmission line
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
Our rooms fittings

Our restaurants and bars

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4.5/5 AccorHotels Rating 4,000 reviews

Our guest reviews for
Mercure Hotel Hamburg City

100% genuine reviews from our guests

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4.0/5 TripAdvisor Rating 913 reviews
Felicia Families - 09/08/2019 AccorHotels review
« Okay »

The staff at the hotel was wonderful. The location is good, a short-ish walk to public transport. Free Sauna in the hotel a nice bonus. However, there are some other issues that would keep me from staying there again. For one thing, the in-room coffee is not free. It is a tassimo machine and each pod costs one Euro, and the milk comes in a pod, so if you want a good sized cup it’s going to cost 2-3 Euro. Certainly not breaking the bank, but I’ve never had to pay for in room coffee so it just irritated me. The breakfast is quite expensive at 20€ per adult and held that per child. We chose not to pay that so I can’t speak to the quality. The facilities could use some work. We stayed in two rooms because the one I originally booked was too small for our family of four. The great staff were happy to move us to a larger room and very accommodating when we forgot items in the original room. In the first room, we were in two full sized beds, one a sofa bed, the other a regular, but the mattress wasn’t great on our bed. Ironically, I think the sofa bed was more comfortable. The air conditioning is basically useless. Not usually a big deal in Hamburg, but if you’ll be there in the Summer and you’re counting on AC, don’t stay here. Also, in the second, much larger room the AC didn’t work at all, which wasn’t a big deal because it wasn’t hot and we had a lot of windows. However, there is a lot of traffic and construction noise, and bugs from the canal so you won’t want to leave the windows open during the night. In investigating the air conditioning I looked into one of the vents and it was filthy on the inside. We all woke up congested and with headaches after our first night in the room with the functioning (although basically useless) AC, and that would explain why. We felt fine after moving rooms. The shower in the second room had a rainfall shower head built into the ceiling in addition to the standard European removable shower head. It was lovely, but it was not installed properly because the paint around the rainfall was brown and bubbled and the water seeped out from all around it. I was mildly concerned that it was going to fall on my head, but it still made for a glorious shower. The fan in the bathroom doesn’t work though so after the glorious shower, the bathroom is basically a mini sauna. There are generous free toiletries and the bathroom was a lot more utilitarian other hotel bathrooms I’ve seen, which are essentially just designed just for looks. Overall, not bad, but not ideal either.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sonja B., Thank you for taking the time to tell us about your experience at the Mercure Hotel Hamburg City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Katharina Küster Front Office Manager ________________________________________ AccorInvest Germany GmbH Mercure Hotel Hamburg City Amsinckstraße 53 20097 Hamburg Deutschland ________________________________________ E Mail : h1…

Conor Families - 07/08/2019 AccorHotels review
« Overheated »

As an Accor member who regularly visits different hotels across the chain I was very disappointed to stay in a hotel without functioning air conditioning. In a city that can get very hot, this is really not acceptable and my family couldn’t sleep for the night.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr M., thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards, Emily Tiedge Front Office Manager T +49 (0) 40 23 63 8 100 F +49 (0) 40 23 63 8 155 E Mail : h1…

Anonymous Families - 25/07/2019 AccorHotels review
« Hot »

Nice hotel, bur the air von did NOT work on a Days with temp. +30c. NOT good. But overall a nice hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Morten S., Thank you for taking the time to tell us about your experience at the Mercure Hotel Hamburg City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mit freundlichen Grüßen Katharina Küster Front Office Manager ________________________________________ AccorInvest Germany GmbH Mercure Hotel Hamburg City Amsinckstraße 53 20097 Hamburg Deutschland ________________________________________ E Mail : h1…

Chris Families - 19/07/2019 AccorHotels review
« Good facilities, indifferent staff »

Good hotel facilities close to main transit roads. I liked the freight cargo themed rooms; very fitting for a port city! Except for a few individuals, the hotel staff unfortunately mainly acted like they didn't give a f*ck. Technically they did not do or say anything wrong, but they didn't give a welcoming experience either. Our complaints about malfunctioning ventilation in the room, for instance, where met with an indifferent 'I'm sorry' without further action. We really enjoyed the breakfast, though, so I guess if you don't need too many staff interactions this is a great place to stay!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christian v., Thank you for taking the time to tell us about your experience at the Mercure Hotel Hamburg City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We wish you all the best Kind regrads, Mit freundlichen Grüßen Katharina Küster Front Office Manager ________________________________________ AccorInvest Germany GmbH Mercure Hotel Hamburg City Amsinckstraße 53 20097 Hamburg Deutschland ________________________________________ E Mail : h1…

Jamie S. Friends - 08/07/2019 AccorHotels review
« Very nice hotel »

Very helpful and nice staff at the hotel. Rooms clean and tidy. Hotel in a great location.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. s., we want to thank you for your friendly comments regarding your stay at our Mercure Hotel Hamburg City. It is always a pleasure to receive such a positive feedback. We are really happy to hear that you were happy with our stuff. I will share your comments with our team. We hope to welcome you again soon. Sincerely, Denise Tomrell Managers Assistant & Project Manager ________________________________________ AccorInvest Germany GmbH Mercure Hotel Hamburg City Amsinckstraße 53 20097 Hamburg Deutschland ________________________________________ T +49 (0) 40 23 63 8 951 F +49 (0) 40 23 63 8 155 E Mail : h1…

S. Business - 05/07/2019 AccorHotels review
« short business trip Hamburg »

The room was very spacious, it was in fact a junior suite, very modern and nicely decorated. Big display TV in the bedroom. Breakfast was better than in most Mercure hotels, very complete and fresh .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stella S., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emily Tiedge Front Office Manager

Philip Business - 04/07/2019 AccorHotels review
« Business trip: One night in Hamburg »

Front desk team is helpful, hotel rooms well equipped.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Philip M., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I wish you a great day and send kindest regards from Hamburg Sincerely, Emily Tiedge Front Office Manager

Daniel Solo - 30/06/2019 AccorHotels review
« Top Hotel »

Sensationell

Our hotel has responded to the review
Our hotel has responded to the review

Moin Herr H., vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat. Mit freundlichen Grüßen, Emily Tiedge Front Office Manager

Andrea Couples - 15/06/2019 AccorHotels review
« Silent and clean »

The bed was really good and comfortable. All service satisfying.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrea L., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg City. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katharina Küster Front Office Manager ________________________________________ AccorInvest Germany GmbH Mercure Hotel Hamburg City Amsinckstraße 53 20097 Hamburg Deutschland ________________________________________ E Mail : h1…

Bokkie Business - 04/06/2019 AccorHotels review
« Everything you expect from a Mercure hotel! »

Perfect stay But the hotel cost, was over the top due to the Rotary convention which I attended.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bouke v., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. Kind regards, Katharina Küster Front Office Manager ________________________________________ AccorInvest Germany GmbH Mercure Hotel Hamburg City Amsinckstraße 53 20097 Hamburg Deutschland ________________________________________ E Mail : h1…

Anonymous Business - 31/05/2019 AccorHotels review
« Good location and good value for money »

Closely located to my office. Love the room décor given we are in the ocean freight business

Our hotel has responded to the review
Our hotel has responded to the review

Dear Cindy H., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mit freundlichen Grüßen Katharina Küster Front Office Manager ________________________________________ AccorInvest Germany GmbH Mercure Hotel Hamburg City Amsinckstraße 53 20097 Hamburg Deutschland ________________________________________ E Mail : h1…

Sheldon E. Business - 17/05/2019 AccorHotels review
« Short on what I needed »

20 euro for breakfast that contained, no blueberries, strawberries, bananas was very limited was a real disappointment. Everything was limited except the 20 different kinds of tea options. The mini bar contained no nuts only chips or sweet stuff. I was happy there was water. The tea capsules were only two and a ton of coffee. No English speaking channels and no way to switch the ton to English on the TV. Staff was friendly enough. That was the only plus. The king size bed was really small for a king size bed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sheldon E., Thank you for taking the time to tell us about your experience at the Mercure Hotel Hamburg City. I am sorry that your experience did not meet your expectations. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Katharina Küster Front Office Manager ________________________________________ AccorInvest Germany GmbH Mercure Hotel Hamburg City Amsinckstraße 53 20097 Hamburg Deutschland ________________________________________ E Mail : h1…

Ritesh S. Business - 09/05/2019 AccorHotels review
« Good Room and Staff. Poor Room Service »

The room was good and also appreciate the Early Check in provided to me after my long travel. The staff was very warm and swift in all their activities such as Check-In/Out etc. I called for Room service and also went down to order food from menu at 11am but was told the food would only be served at lunch time 12 pm onwards. This is quite strange as menu in room mentions full day. I had to leave the hotel room early for my meetings and take lunch outside.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ritesh S., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katharina Küster Front Office Manager

Robert H. Business - 02/05/2019 AccorHotels review
« Good but I forgot to get an invoice and have since sopken to receptionist by phone who told me to email - I emailed 2 days ago but still await the invoice - can you help?r »

Nice comfortable hotel. Breakfast good. Staff friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. H., thank you very much for your friendly comments regarding your stay at our Mercure Hotel Hamburg City. I just talked to my colleague of the reception regarding your invoice. She will send it over right now. I am sorry for the late replay. Thank you again for your positive feedback. I will share it with our team. We hope your next visit will be as pleasant as the previous one. Sincerely, Denise Tomrell Managers Assistant & Project Manager ________________________________________ AccorInvest Germany GmbH Mercure Hotel Hamburg City Amsinckstraße 53 20097 Hamburg Deutschland ________________________________________ T +49 (0) 40 23 63 8 951 F +49 (0) 40 23 63 8 155 E Mail : h1…

D. Business - 30/04/2019 AccorHotels review
« Stay @ Mercure Hamburg »

another great stay at Mercure Hamburg.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Antoine D., we want to thank you for your friendly comment regarding your stay at our Mercure Hotel Hamburg City. It is always a pleasure to receive such a positive feedback. I will share your comment with our team. We hope to welcome you again soon. Sincerely, Denise Tomrell Managers Assistant & Project Manager ________________________________________ AccorInvest Germany GmbH Mercure Hotel Hamburg City Amsinckstraße 53 20097 Hamburg Deutschland ________________________________________ T +49 (0) 40 23 63 8 951 F +49 (0) 40 23 63 8 155 E Mail : h1…

Terje W. Business - 29/04/2019 AccorHotels review
« Very nice as usual! »

Breakfast as one can expect from a hotel of your class, easy check in and out etc. The new rooms does not really impress me personally, but this is not any complain - they are still very nice. If you in any case want some minor things to work on I have the following aspects where you still can improve: 1. The safe-style refrigirator makes some creak sound when opening and closing 2. It is not obvious if the water and coffee is included in the room price, I guess so since I did not find any prices (could be an opperunity to give a positive hotel experience if advertised)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Terje W., thank you very much for your honest feedback regarding your stay at our hotel. I will share your feedback and your comments with our team to improve our guest experience. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Denise Tomrell Managers Assistant & Project Manager ________________________________________ AccorInvest Germany GmbH Mercure Hotel Hamburg City Amsinckstraße 53 20097 Hamburg Deutschland ________________________________________ T +49 (0) 40 23 63 8 951 F +49 (0) 40 23 63 8 155 E Mail : h1…

Anonymous Families - 23/04/2019 AccorHotels review
« Great hotel with very great breakfast »

Nice, clean room with good space for four persons. Very great breakfast and nice persons around. Not the best place in town with small children, but everything else was perfect for our trip.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sarah P., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katharina Küster Front Office Manager ________________________________________ AccorInvest Germany GmbH Mercure Hotel Hamburg City Amsinckstraße 53 20097 Hamburg Deutschland ________________________________________ E Mail : h1…

George G. Couples - 12/04/2019 AccorHotels review
« Satisfactory »

Lovely rooms, friendly staff, well located.

Our hotel has responded to the review
Our hotel has responded to the review

Dear George G., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emily Tiedge Front Office Manager

Roy G. Families - 12/04/2019 AccorHotels review
« Mr R. G. »

Only problem I had was using the coffee/hot water machine. A kettle with tea bags would have been ideal. Otherwise very pleasant stay with you. Thank you

Our hotel has responded to the review
Our hotel has responded to the review

Dear G. R., We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mit freundlichen Grüßen Katharina Küster Front Office Manager ________________________________________ AccorInvest Germany GmbH Mercure Hotel Hamburg City Amsinckstraße 53 20097 Hamburg Deutschland ________________________________________ E Mail : h1…

Rj Business - 04/04/2019 AccorHotels review
« Mr Rory J. »

I booked this hotel nearly 3 weeks in advance of arrival, the booking was for 2 rooms for 2 adults. We were visiting Hamburg for business. On check-in i was advised that due to a technical issue only one room was available. I protested about this but was told that the only available room was a family Room and we would have to accept this. On viewing the room I refused to accept this and we were then offered two individual rooms and a complimentary drink as compensation. This is totally unacceptable treatment especially having already booked and pre-paid for the rooms. If the rooms we received were available why were we informed that they were not? breakfast and the rooms were both fine. Staff were also friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rory J., First of all we want to thank you for your feedback. We remember the day happened and we can only honestly be sorry again for what has happened. Even until today we cannot explain how that could take place. We hope that we can welcome you and your colleague again in our hotel. I am very sorry for this situation. Kind regards, Mit freundlichen Grüßen Katharina Küster Front Office Manager ________________________________________ AccorInvest Germany GmbH Mercure Hotel Hamburg City Amsinckstraße 53 20097 Hamburg Deutschland ________________________________________ E Mail : h1…

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