Hotel - Mercure Paris Massy Gare TGV Hotel
Mercure Hotel Mercure Hotel

Mercure Paris Massy Gare TGV Hotel

3.5/5 325 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
    • Internet access via Fiber Optics
  • Parking
    • Private indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • Italian
    • Portuguese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9 AM (Paying)
    • LATE CHECK-OUT UP TO 5 PM (Paying)
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30-23:00
    • Opening hours : Week-end 06:30-23:00

Business services

  • 7 meeting room(s)
  • Business center with support staff
  • Copy/print service available
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Please be informed that the restaurant will be closed evenings July 27 to August 18. During this period, the restaurant will be closed on Saturdays and Sundays all day. Thank you for your understanding.

Hotel location

Companies and event centres nearby

Company

AGILENT0.5 km / 0.31 mi CGG0.6 km / 0.37 mi NCR0.1 km / 0.06 mi
ALCATEL0.3 km / 0.19 mi ERICSSON1 km / 0.62 mi THALES0.5 km / 0.31 mi

Congress centre

GRAND DOME VILLEBON6 km / 3.73 mi

Exhibition centre

PORTE DE VERSAILLES20 km / 12.5 mi

Your meetings and events

With five meeting rooms (from 269 to 2521 sq. ft. / 25 to 200 m²) with natural light and free WIFI access, our hotel accommodates up to 160 people in theater format.Your Mercure representative will greet you and remain on hand throughout your meeting.

Mercure Paris Massy Gare TGV Hotel Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
AMSTERDAM 25 m2 2 m 15 10 10 15 0
STRASBOURG 25 m2 2 m 15 10 10 15 0
BRUXELLES (1) 50 m2 2 m 45 20 25 35 15
LONDRES (2) 50 m2 2 m 45 20 25 35 15
PARIS (3) 55 m2 2 m 50 25 30 40 20
2+3 105 m2 0 m 100 40 30 65 30
1+2+3 155 m2 0 m 150 50 40 90 80
    • Screen
    • Flipchart
    • Audio and video equipment
    • Day light
    • Podium
    • WIFI access
    • Video equipment
    • Syndicate rooms
    • Overhead projector
    • Airconditioned meeting room
    • High speed transmission line
    • Fine Cuisine
    • Accommodation

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Depending on your desires, choose the comfort of a Standard room or enjoy the superior services of the Privilege room.

  • 116 rooms
  • 90 non-smoking rooms
  • 4 rooms for people with reduced mobility
  • Extra bed in room for child
  • Baby bed
    • Pulse air
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Trouser press in room
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Bouquet TV with Canal+ and Canalsat
    • Telephone
    • TV Bouquet beIN Sports
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • Direct dial telephone
    • Internet access via Fiber Optics
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.1/5 AccorHotels Rating 2,843 reviews

Our guest reviews for
Mercure Paris Massy Gare TGV Hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 325 reviews
Jd A. Families - 07/10/2019 AccorHotels review

a closet size room who smell excrement in the morning

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jean David A., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Massy Gare TGV. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Laetitia Pioger Chargée de qualité et d'accueil restauration h1…

Rolf Business - 05/10/2019 AccorHotels review
« Stay ok but reservation of room very bad »

The stay was ok, but the the webpage to the the booking at Accour hotel was not working and support none existing. They dont support you as a customer

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rolf C., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Massy Gare TGV. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Laetitia Pioger Chargée de qualité et d'accueil restauration h1…

C&c Business - 04/10/2019 AccorHotels review
« Disappointing »

We were disappointed to find there were no toiletries offered and the breakfast was very disappointing. We even had to cook our own eggs.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Frode D., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Massy Gare TGV. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marc PELLETIER Général Manager Laetita PIOGER Chargée de qualité Des hôteliers à votre écoute - Hoteliers at your service h1…

H. Business - 30/09/2019 AccorHotels review
« Very enjoyable stay »

Mercure made a great 1st impression of France.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Melissa H., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Massy Gare TGV. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laetitia Pioger Chargée de qualité et d'accueil restauration h1…

Ludovic B. Business - 29/09/2019 AccorHotels review
« nice stay »

as always , perfect

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ludovic B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Massy Gare TGV. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laetitia Pioger Chargée de qualité et d'accueil restauration h1…

Anne C. Business - 23/09/2019 AccorHotels review
« Medium »

Breakfast was nice; friendly staff. But the internet did not work on my phone and the hotel never provided me with a receipt. Very frustrating.

Andy Business - 19/09/2019 AccorHotels review
« Depressing »

-Internet did not work - no alternatives provided or discount -Original room was not available -Depressing atmosphere

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrew R., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Massy Gare TGV. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marc PELLETIER Général Manager Laetita PIOGER Chargée de qualité Des hôteliers à votre écoute - Hoteliers at your service h1…

Alain Business - 15/09/2019 AccorHotels review

Excellente ....

Mark T. H. Business - 30/08/2019 AccorHotels review
« OK - good in some areas, frustrating in others »

Shower had a mind of its own (hot to cold within seconds), air con in room 330 didn’t work. Despite asking the restaurant staff the evening prior had my bills messed up in the morning. Only one room key given (at initial check in, none given, had to go back to reception). Iron is ok, ironing board awful - guys please replicate the Hilton group. Service at restaurant was pleasant. Food was ok. Check out took about 25 minutes due bill confusion/itemisation from the restaurant the evening prior. Also, had breakfast auto added to my invoice despite not having any. Overall - ok. But for the price paid, I will not return.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mark Ter h., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Massy Gare TGV. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc PELLETIER Général Manager Laetita PIOGER Chargée de qualité Des hôteliers à votre écoute - Hoteliers at your service h1…

Caccin Business - 31/07/2019 AccorHotels review
« Air-Conditioning Problem, Solved by Moving Room »

The hotel is as one might expect in this area - perfectly adequate without being fancy. The air conditioning stopped working one night (thankfully the night after the July 2019 heatwave), but I was moved to a different floor the next morning without any fuss. Overall, happy.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yoshi U., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Massy Gare TGV. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc PELLETIER Général Manager Laetita PIOGER Chargée de qualité Des hôteliers à votre écoute - Hoteliers at your service h1…

Catherine C. Business - 29/07/2019 AccorHotels review
« It was good except for the last night, when the air condition failed on the hottest day of the year in France! »

The room was clean and staff polite and friendly. However, the air condition in my room broke down on the hottest night, and the window could not be openned to let in any air. The staff also could not offer me another room or hotel or get the air condition fixed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Catherine C., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Massy Gare TGV. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc PELLETIER Général Manager Laetita PIOGER Chargée de qualité Des hôteliers à votre écoute - Hoteliers at your service h1…

Business - 15/07/2019 TripAdvisor review
« Excellent staff always available and efficient »

Perfect location close to TGV station. But the best point is for the staff who is excellent, always smiling and ready to support customer requests so I recommend this hotel. Breakfast is Mercure standards so very good.

Anonymous Business - 11/07/2019 AccorHotels review
« nice, pleasant, efficient »

see above

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hans B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Massy Gare TGV. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stéphanie Vleminckx Chargée de qualité et d'accueil restauration h1…

Anonymous Families - 27/06/2019 AccorHotels review
« A last minute reservation that met my basic needs. »

I made the reservation on the same day over the phone. When I arrived at the hotel, the record was for 3 rooms rather than 2. This was promptly corrected. However, our rooms were not located near each other, though our room numbers were sequential--which made me believe that the people at check-in were not familiar with the layout of the floor. The rooms were small and the bathroom looked worn down. But the night was quiet and we got much-needed rest. Breakfast had many good options.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Amy S., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Massy Gare TGV. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marc PELLETIER Général Manager Laetita PIOGER Chargée de qualité Des hôteliers à votre écoute - Hoteliers at your service h1…

Mark Business - 26/06/2019 AccorHotels review

Very good stay, nice clean room, speedy check in and check out. I was a little confused by breakfast though, it was not clear if i had to seat myself or someone would show me to a table and take my order. I did not see anywhere that it was self service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., We thank you for your comments following your stay at Hôtel Mercure Paris Massy Gare TGV. We apologize for the inconvenience and thank you for taking the time to write to us. The hotel management was immediately informed of your remark. She made her entire team aware of the situation in order to prevent it from happening again. We look forward to welcoming you again and ask you to believe, Sir, in the expression of our best wishes. Stéphanie Vleminckx Quality and catering manager h1…

Pim Business - 21/06/2019 AccorHotels review
« Badly maintained, expensive hotel »

Stayd only one night. Checking-in took forever, clerk could not find the reservation in the system and then it appeared in another system. The room had lots of maintenance that should have been done, bathroom was in bad shape with mold and disappeared paint. Breakfast was adequate.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pim J., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Massy Gare TGV. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marc PELLETIER Général Manager Laetita PIOGER Chargée de qualité Des hôteliers à votre écoute - Hoteliers at your service h1…

Anonymous Business - 14/06/2019 AccorHotels review
« Good location, friendly, clean, fast checkout option great. »

Superb, apart from minor issue with restaurant

Our hotel has responded to the review
Our hotel has responded to the review

Dear M. B., We thank you for your comments following your stay at Hôtel Mercure Paris Massy Gare TGV. We apologize for the inconvenience and thank you for taking the time to write to us. The hotel management was immediately informed of your remark. She made her entire team aware of the situation in order to prevent it from happening again. We look forward to welcoming you again and ask you to believe, Sir, in the expression of our best wishes. Stéphanie Vleminckx Quality and catering manager h1…

W. Business - 07/06/2019 AccorHotels review
« Massy Juin »

Everything OK except Administrative point: Quick check-out enrolled but the invoice received during the night was blank and therefore no check possible. Please ensure that your new IT system is correctly validated.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jacques W., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Massy Gare TGV. We have taken note of your remark and are going back the point aurpés of our computer services It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc PELLETIER Général Manager Laetita PIOGER Chargée de qualité Des hôteliers à votre écoute - Hoteliers at your service h1…

Vernon Business - 06/06/2019 AccorHotels review
« Satisfied Guest »

It is always pleasant staying at the Mercure Massy as the staff is freindly

Our hotel has responded to the review
Our hotel has responded to the review

Dear Vernon M., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Massy Gare TGV. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc PELLETIER Général Manager Laetita PIOGER Chargée de qualité Des hôteliers à votre écoute - Hoteliers at your service h1…

B. T. Business - 14/05/2019 AccorHotels review

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