Hotel - Mercure Hotel & Residenz Frankfurt Messe
Mercure Hotel Mercure Hotel

Mercure Hotel & Residenz Frankfurt Messe

3.5/5 824 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying

Leisure and activities

Catering

  • Breakfast

Business services

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Hotel location

Companies and event centres nearby

Company

ABB5.5 km / 3.42 mi ALLIANZ2.3 km / 1.43 mi ANZAG1.1 km / 0.68 mi AXA0.2 km / 0.12 mi COMPUTACENTER0.2 km / 0.12 mi DECHEMA2.2 km / 1.37 mi DEUTSCHE BAHN1 km / 0.62 mi FINANZ INFORMATIK0.3 km / 0.19 mi ING DIBA0.7 km / 0.43 mi RABOBANK1.5 km / 0.93 mi STERIA MUMMERT2.4 km / 1.49 mi VERIZON / MCI1.5 km / 0.93 mi ZÜRICH1 km / 0.62 mi
AC NIELSEN3 km / 1.86 mi AMERICAN EXPRESS1 km / 0.63 mi AVAYA TENOVIS2.9 km / 1.8 mi COMMERZBANK2 km / 1.24 mi DANONE1.1 km / 0.68 mi DELOITTE1.4 km / 0.87 mi DEUTSCHE BANK0.4 km / 0.25 mi IBM6 km / 3.73 mi ORACLE1 km / 0.62 mi SIEMENS2.8 km / 1.74 mi SUNGARD1 km / 0.62 mi ZEB3 km / 1.86 mi

Your meetings and events

The 6 meeting rooms at our CCH-certified Mercure Frankfurt Messe meet the latest service and technology standards, are air-conditioned and have WIFI access. Several rooms have natural light for a pleasant atmosphere.Events area can cater for up to 100 people and is suitable for both business and private events. We recommend our Business Suites for conferences and meetings. Our qualified staff are on hand at all timesWe provide advice and support for planning, organizing and holding your event. Simply ask us and we'll be happy to discuss the details with you.

Mercure Hotel & Residenz Frankfurt Messe Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
GALILEO 20 m2 2 m 0 0 10 0 0
GALVANI 20 m2 2 m 0 0 10 0 0
1509 40 m2 3 m 0 0 4 0 0
1510 40 m2 3 m 0 0 4 0 0
CELSIUS 42 m2 2 m 20 15 15 16 0
FRANKLIN 42 m2 2 m 20 15 15 20 0
OHM 52 m2 3 m 30 18 20 20 24
VOLTA 80 m2 3 m 60 30 40 45 40
VOLTA & OHM 132 m2 3 m 100 48 65 80 80
    • Screen
    • Flipchart
    • TV with VCR
    • Office
    • Podium
    • Lectern
    • Day light
    • WIFI access
    • Slide projector
    • Video equipment
    • Overhead projector
    • Airconditioned meeting room
    • High speed transmission line
    • Catering available

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

At the 4-star Mercure Hotel & Residenz Frankfurt Messe, you can choose from Standard, Superior and Privilege Rooms as well as Privilege Suites. Our 88 apartments with kitchenette are best suited for longer stays.Rooms are air conditioned and have a flat-screen TV plus free WIFI and ADSL access. Two children aged up to 16 can share your room free of charge. Your pet is also welcome for a charge of EUR 10 per night.

  • 424 rooms
  • 100% non-smoking hotel
    • 220/240 V AC
    • Emergency exit map
    • Safe deposit box in room
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Direct dial telephone
    • High speed transmission line
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Message alert
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

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4.2/5 AccorHotels Rating 3,405 reviews

Our guest reviews for
Mercure Hotel & Residenz Frankfurt Messe

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 824 reviews
Reviewer K. Business - 11/11/2019 Confirmed reviews AccorHotels
« Great experience »

Wonderful premises, close to city, nice staff, great room, great cleaning service, excellent kitchenette, very good and fast wifi. I had a wonderful time and would stay there again if I could.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. R., Thank you very much for your visit and for taking the time to review your stay at Mercure Hotel & Residenz Frankfurt Messe. I am very pleased that you rated us highly to highest in almost all categories and are delighted that you really enjoyed your stay with us and the premises in particular. Our guests deserve the best. It is of great importance to us that you were satisfied with our services. The high ratings and positive remarks on the staff made us very happy and after I gladly passed on both results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Best regards, Olaf Schneider General Manager

Anonymous Business - 01/11/2019 Confirmed reviews AccorHotels
« rooms were like saunas, as usual and breakfast was adequate but otherwise the stay was good »

the temperature in the hotel overall is always so hot - my room was so hot it melted the lipstick in my toiletry bag that was in the bathroom (which is the coolest area in my room!). it wasn't pleasant and it's always the same every year during our Book Fair stay. The breakfast was very poor too. Not a great selection.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. H., I would like to offer my sincere apologies for the problems regarding the aior condition and the breakfast. Unfortunately, our air conditioning system, which happens to be used in most hotels, continues to reach its technical limits and allows individual adjustments within a limited range only. I assure you that we are currently consulting specialists to find a solution that will leave our guests completely satisfied. I definitely do appreciate the fact that you took the time to review your stay at Mercure Hotel & Residenz Frankfurt Messe. Now I would like to ask you to give us another chance. I very much hope that on your next visit we will leave you completely satisfied. We would be honored to welcome you back. Best regards, Olaf Schneider General Manager

EdwardRatchett Couples - 29/10/2019 TripAdvisor review
« Good experience »

I am an Accor member and so far I've always stayed at Novotel whenever I visit Frankfurt, but this time around I decided to try Mercure instead. Overall it was a good stay, I don't really have any big complaints or annoyance. Room size was good, bed was comfortable, bathroom was pretty nice. However, I feel more welcomed at Novotel (welcome drinks, welcome notes & cookies, etc.) which is a plus especially since I book these hotels primarily due to my membership status. So all in all it was ok, but for me Novotel still has the edge.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for your positive review, the nice feedback, and also for your critique and suggestions on improvement regarding our welcoming and the service. We take your input very seriously and I have already discussed it with the managers and colleagues in charge. We would love to welcome you back as our guest - also to have a chance to prove to you that we can do much better. Best regards, Olaf Schneider General Manager

Moe S. Business - 26/10/2019 Confirmed reviews AccorHotels
« Good location and service »

Good location , facilities and service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., Thank you very much for your visit and for taking the time to review your stay at Mercure Hotel & Residenz Frankfurt Messe. I am very pleased that you rated us highly in almost all categories and are delighted that you really enjoyed your stay with us. It is of great importance to us that you were satisfied with our services. The high ratings and positive remarks on the staff made us very happy and after I gladly passed on both results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Best regards, Olaf Schneider General Manager

Vijay Business - 22/10/2019 Confirmed reviews AccorHotels
« Nice Stay but with a small disturbance »

Only problem was my access card was not loaded for my 2 day stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. N., I am very pleased that you took the time to review your visit with us at Mercure Hotel & Residenz Frankfurt Messe. Thank you for your positive review, the nice feedback, and also for your critique regarding the access card. Please accept my apologies for the inconveniences you had to deal with. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Olaf Schneider General Manager

Matthew H. Business - 21/10/2019 Confirmed reviews AccorHotels
« lack of air conditioning was a problem »

hotel was nice, great breakfast, but the lack of air conditioning during the week was a problem, it was way too hot and opening the windows to my room on the busy and loud street caused sleepless nights.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. H., I am sorry that you were unable to have a restful night, and I sincerely apologize for the inconveniences caused. Unfortunately, our air conditioning system, which happens to be used in most hotels, continues to reach its technical limits and allows individual adjustments within a limited range only. I assure you that we are currently consulting specialists to find a solution that will leave our guests completely satisfied. It was a pleasure to have you as our guest and I would like to thank you for taking the time to review your stay at Mercure Hotel & Residenz Frankfurt Messe. I very much hope that on your next visit we will leave you completely satisfied. We would be honored to welcome you back. Best regards, Olaf Schneider General Manager

Anonymous Business - 21/10/2019 Confirmed reviews AccorHotels
« Coziness in a 4-star hotel »

Mercure has everything to make you feel home. If you are planning to stay for a long time, it's gonna become your house and you're gonna feel home, although everything looks like a hotel. Clean but the presence of mice in the garden is a bit annoying. Receptionist should speak a better English

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. P., I am very pleased that you took the time to review your visit with us at Mercure Hotel & Residenz Frankfurt Messe. Thank you for your positive review, the nice feedback, and also for your critique and suggestions on improvement. We take your input very seriously and I have already discussed it with the managers and colleagues in charge. Please accept my apologies for the inconveniences you had to deal with. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Olaf Schneider General Manager

Anonymous Business - 20/10/2019 Confirmed reviews AccorHotels
« Good location but disappointing overpriced hotel »

The hotel is in a good location next to the exhibition centre, with easy access by tram and in a quiet residential area. However the hotel is over 2 buildings and the 2 rooms booked were in the secondary building across the street and tram racks. The rooms were clean but really old with brown carpet - not inviting. The rooms were also very hot and we had to keep the windows open days and night. There is nothing in the min-fridge and no complimentary water in the room. The menu for room service is very limited and advantages for Accor members is very limited and not in line with the other hotels of the chain. At the complete opposite the restaurant/bar was very nice and the food lovely. Overall disappointed with the stay in a very average hotel way overpriced.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. N., Thank you very much for your visit and for taking the time to tell us about your experience at Mercure Hotel & Residenz Frankfurt Messe. We regret that your experience with our hotel and our service did not completely meet your expectations; please allow us to express our sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing of your experiences, so that we can improve the quality of our service. Therefore we hope that you will give us the opportunity to better serve you in the near future and your next visit will be more pleasant as the previous one. Best regards, Olaf Schneider General Manager

Naveen K. Business - 20/10/2019 Confirmed reviews AccorHotels
« The warmth and courtesy of everyone well beyond the call of duty. »

As always everyone made us feel warm and cared for. This is not new. Each year. After year. New and old colleagues friends staff whatever you wish to call them have been wonderful in the way they anticipate needs. I can tell you many stories! I thank this team effort.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. K., Thank you for staying with us at Mercure Hotel & Residenz Frankfurt Messe and for taking the time to review your last visit. It is always our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us one more time. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the stellar review, the highest marks in nearly all categories, and the positive remarks on the staff. We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Best regards, Olaf Schneider General Manager

Juergen Business - 10/10/2019 Confirmed reviews AccorHotels
« not so good »

I had to way more than 30 minutes for check in I had wait for my dinner more than 45 minutes, the dinner was ok the room was to warm i couldn't pay the parking at the reception. I had to pay it seperatly. the automate is in an area you cannot see it when you go to or coming from the garade. the parking fee increase dramaticly

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., I would like to offer my sincere apologies for the problems regarding the check-in, the restaurant and our service. That is unacceptable and below our standards. Please rest assured that I have already looked into this and taken steps - and within my team I will make sure that negative experiences are a rare exception in the future. I feel very bad for the inconveniences you had to deal with - and at the same time I do appreciate your feedback, which is an important component toward long lasting and continuously improving quality services. I very much hope that on your next visit our services will leave you completely satisfied. We would be honored to welcome you back. Best regards, Olaf Schneider General Manager

G.a. Couples - 03/10/2019 Confirmed reviews AccorHotels
« Very good »

Clean Room, good food and great staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Gigena, Thank you very much for your visit and for taking the time to review your stay at Mercure Hotel & Residenz Frankfurt Messe. I am very pleased that you rated us highly to highest in almost all categories and are delighted that you really enjoyed your stay with us and room & food in particular. Our guests deserve the best. It is of great importance to us that you were satisfied with our services. The high ratings and positive remarks on the staff made us very happy and after I gladly passed on both results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Best regards, Olaf Schneider General Manager

Anonymous Friends - 24/09/2019 Confirmed reviews AccorHotels
« prima »

prima

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. O., Thank you very much for your visit and for taking the time to review your stay at Mercure Hotel & Residenz Frankfurt Messe. We are very pleased that you rated us highly in almost all categories and are delighted that you enjoyed your stay with us. It is of great importance to us that you were satisfied with our services. The high ratings on the staff made us very happy and after I gladly passed on the results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Yours sincerely, Olaf Schneider General Manager

Björn K. Business - 20/09/2019 Confirmed reviews AccorHotels
« Good hotel but: sink smell and coffee machine needs cleaning »

I already stated this in a former evaluation: The sinks in the rooms start to smell when the water flows. Also: since weeks if not months I got a room where the coffee machine needs cleaning (red light). That’s disgusting.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. K., I would like to offer my sincere apologies for the problems regarding the house-keeping. Please rest assured that I have already looked into this and taken steps - and within my team I will make sure that negative experiences are a rare exception in the future. I feel very bad for the inconveniences you had to deal with - and at the same time I do appreciate your feedback, which is an important component toward long lasting and continuously improving quality services. I very much hope that on your next visit our services will leave you completely satisfied. We would be honored to welcome you back. Best regards, Olaf Schneider General Manager

Elbert Friends - 16/09/2019 Confirmed reviews AccorHotels
« Prima »

Prima.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. d., Thank you very much for your visit and for taking the time to review your stay at Mercure Hotel & Residenz Frankfurt Messe. We are very pleased that you rated us highly in almost all categories and are delighted that you enjoyed your stay with us. We hope to welcome you as our guest soon again. Yours Sincerely, Olaf Schneider General Manager

Gp Business - 10/09/2019 Confirmed reviews AccorHotels
« Business stay - very positive »

Overall a very positive stay, appreciate the room I received - happy to book this hotel again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. P., On behalf of my entire team as well as on a personal note, I would like to thank you for your stellar review and the nice comments. We truly appreciate positive feedback such as yours as it encourages us to stay committed to providing the best services possible for our guests. We are very pleased that you took the time and effort to confirm your positive experience with us by giving us solid ratings. Our guests deserve the best and we make every effort to meet your expectations. We really hope to be able to welcome you soon again as our guest. Best regards, Olaf Schneider General Manager

Anonymous Solo - 08/09/2019 Confirmed reviews AccorHotels
« Okay »

The air conditioning didn't work and the room was very hot as outside it had 33 degrees

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. A., I sincerely apologize for the inconveniences caused. Unfortunately, our air conditioning system, which happens to be used in most hotels, continues to reach its technical limits and allows individual adjustments within a limited range only. I assure you that we are currently consulting specialists to find a solution that will leave our guests completely satisfied. It was a pleasure to have you as our guest and I would like to thank you for taking the time to review your stay at Mercure Hotel & Residenz Frankfurt Messe. We would be honored to welcome you back. Best regards, Olaf Schneider General Manager

Reviewer Business - 07/09/2019 Confirmed reviews AccorHotels
« great »

it was great

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. R., Thank you for taking the time to review your stay at Mercure Hotel & Residenz Frankfurt Messe. We highly appreciate and value positive feedback such as yours and consider it a highlight in our daily routine as hosts. On behalf of our staff and management, we are very pleased that you gave us the highest ratings in almost all categories. We will gladly pass along these top reviews on our services to the respective staff members and employees. We are very happy that you felt so comfortable with us and that you really enjoyed our amenities. My team and I are looking forward to welcoming you back as a guest hopefully soon. Best regards, Olaf Schneider General Manager

Anna G. Business - 03/09/2019 Confirmed reviews AccorHotels
« Good Service, Excellent Food, friendly and service oriented Employees »

I had a really good experiences, with some very good and some excellent aspects. The food is excellent, the service provided by the employees and the friendliness is excellent, the service provided by the hotel is good but missing small points, like for example a phone charger and a working air condition ( eventhough I was offered a new room, but in a different building,,,)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. G., Thank you very much for your visit and for taking the time to review your stay at Mercure Hotel & Residenz Frankfurt Messe. We are very pleased that you rated us highly to highest in almost all categories and are delighted that you really enjoyed your stay with us and the food in particular. Our guests deserve the best. It is of great importance to us that you were satisfied with our services. The high ratings and positive remarks on the staff made us very happy and after I gladly passed on both results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Best regards, Olaf Schneider General Manager

Anna Business - 01/09/2019 Confirmed reviews AccorHotels
« great service »

Staff very friendly and helpful, always available and careful. excellent cleaning service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. O., Thank you very much for your visit and for taking the time to review your stay at Mercure Hotel & Residenz Frankfurt Messe. We are very pleased that you rated us highly to highest in almost all categories and are delighted that you really enjoyed your stay with us. It is of great importance to us that you were satisfied with our services. The high ratings and positive remarks on the staff made us very happy and after I gladly passed on both results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Best regards, Olaf Schneider General Manager

Faidra T. Business - 07/08/2019 Confirmed reviews AccorHotels
« Helpful staff »

The service of the hotel is amazing. All of them are really willing to help and they always act fast. one negative aspect of the apartments is the old-fashioned decoration.

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