Hotel - Mercure Hotel & Residenz Frankfurt Messe
Mercure Hotel Mercure Hotel

Mercure Hotel & Residenz Frankfurt Messe

3.5/5 801 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Public indoor parking (Paying)
    • Bus/coach parking area (Nearby)
    • Well-lit parking
  • Pets allowed 10  EUR
  • Babysitting on request
  • Manual temperature control
  • Languages spoken at the hotel
    • German
    • English
    • French
    • Italian
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter

Leisure and activities

  • Fitness centre
  • Sauna
  • Babysitting on request

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30-10:00 / 12:00-22:30
    • Opening hours : Week-end 06:30-11:00 / 17:30-22:30

Business services

  • 9 meeting room(s)
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Company

ABB5.5 km / 3.42 mi ALLIANZ2.3 km / 1.43 mi ANZAG1.1 km / 0.68 mi AXA0.2 km / 0.12 mi COMPUTACENTER0.2 km / 0.12 mi DECHEMA2.2 km / 1.37 mi DEUTSCHE BAHN1 km / 0.62 mi FINANZ INFORMATIK0.3 km / 0.19 mi ING DIBA0.7 km / 0.43 mi RABOBANK1.5 km / 0.93 mi STERIA MUMMERT2.4 km / 1.49 mi VERIZON / MCI1.5 km / 0.93 mi ZÜRICH1 km / 0.62 mi
AC NIELSEN3 km / 1.86 mi AMERICAN EXPRESS1 km / 0.63 mi AVAYA TENOVIS2.9 km / 1.8 mi COMMERZBANK2 km / 1.24 mi DANONE1.1 km / 0.68 mi DELOITTE1.4 km / 0.87 mi DEUTSCHE BANK0.4 km / 0.25 mi IBM6 km / 3.73 mi ORACLE1 km / 0.62 mi SIEMENS2.8 km / 1.74 mi SUNGARD1 km / 0.62 mi ZEB3 km / 1.86 mi

Your meetings and events

The 6 meeting rooms at our CCH-certified Mercure Frankfurt Messe meet the latest service and technology standards, are air-conditioned and have WIFI access. Several rooms have natural light for a pleasant atmosphere.Events area can cater for up to 100 people and is suitable for both business and private events. We recommend our Business Suites for conferences and meetings. Our qualified staff are on hand at all timesWe provide advice and support for planning, organizing and holding your event. Simply ask us and we'll be happy to discuss the details with you.

Mercure Hotel & Residenz Frankfurt Messe Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
1509 40 m2 3 m 0 0 4 0 0
1510 40 m2 3 m 0 0 4 0 0
CELSIUS 42 m2 2 m 20 15 15 16 0
FRANKLIN 42 m2 2 m 20 15 15 20 0
GALILEO 20 m2 2 m 0 0 10 0 0
GALVANI 20 m2 2 m 0 0 10 0 0
OHM 52 m2 3 m 30 18 20 20 24
VOLTA 80 m2 3 m 60 30 40 45 40
VOLTA & OHM 132 m2 3 m 100 48 65 80 80
    • Screen
    • Flipchart
    • TV with VCR
    • Office
    • Podium
    • Lectern
    • Day light
    • WIFI access
    • Slide projector
    • Video equipment
    • Overhead projector
    • Airconditioned meeting room
    • High speed transmission line
    • Catering available

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 424 rooms

Our restaurants and bars

See all our restaurants and bars
4.2/5 AccorHotels Rating 2,916 reviews

Our guest reviews for
Mercure Hotel & Residenz Frankfurt Messe

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 801 reviews
Craig S. Business - 10/05/2019 AccorHotels certified review
« Stay was fine, but I received a bill for something that I didn’t use and no one has responded »

I was charged for use of the mini bar and I didn’t even know that I had one - very disappointing

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., I would like to offer my sincere apologies for the problems regarding the bill. I would like to ask you to kindly be more specific about the particular problem by writing us a quick note. This would give us a chance to take the necessary steps. Thank you in advance for your efforts - our team has high hopes to get another opportunity to welcome you as our guest. Best regards, Olaf Schneider General Manager

Jhofer Business - 09/05/2019 AccorHotels certified review
« Great hotel and Staff »

We were there for a trade show and the hotel was wonderful. My room was a little warm as housekeeping closed my windows everyday. Also, Tuesday evening and the liquor options we limited.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. H., We are always pleased to learn that our guests have enjoyed their visit with us and that our commitment and efforts to provide the best services possible have been a success. When guests like you take the time to write a review based on their visit at Mercure Hotel & Residenz Frankfurt Messe, we are particularly appreciative. Therefore, on a personal note as well as on behalf of my entire staff, I would like to send a sincere “thank you.” It is rewarding for us to know when or hotel property and services leave you satisfied and to receive respective ratings and great feedback on the staff in particular. Your comments encourage us to continue to provide the best possible services for our guests. We are looking forward to welcoming you as a guest in our hotel again. Yours sincerely, Olaf Schneider General Manager

Dimitrios A. Business - 07/05/2019 AccorHotels certified review
« Decent »

The hotel’s employees were always willing to satisfy the tenant’s requests. I would recommend from the hotel’s side to cover the television fee and in Building 3, Ohmstrasse to fix the elevator!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. A., Thank you very much for your visit and for taking the time to review your stay at Mercure Hotel & Residenz Frankfurt Messe. We are very pleased that you rated us highly in almost all categories and are delighted that you really enjoyed your stay with us. It is of great importance to us that you were satisfied with our services. The high ratings and positive remarks on the staff made us very happy and after I gladly passed on both results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Best regards, Olaf Schneider General Manager

Valentina Business - 07/05/2019 AccorHotels certified review
« Very pleasant experience! »

It was very nice experience. Service is excellent. I spend 11 months in Mercure hotel and I would gladly return there :)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. V., Thank you for staying with us at Mercure Hotel & Residenz Frankfurt Messe and for taking the time to review your visit. It was our great pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the stellar review, the highest marks in nearly all categories, and the positive remarks on the staff. We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Best regards, Olaf Schneider General Manager

Couples - 19/04/2019 TripAdvisor review
« Bad experience »

The staff at Front Office were not helpfull, no enthousiam. We firstly booked one night and intended to continue for next night but have to leave and move to another hotel nearby, Mercure Hotel Frankfurt Messe where we enjoyed the service much better. By the way, We would like to thank all team of the Mercure Hotel & Residenz Frankfurt Messe.

Our hotel has responded to the review
Our hotel has responded to the review

I sincerely apologize for the behaviour of the staff at the front office that unfortunately caused inconveniences for you. Rest assured that we will take necessary measures so that an experience like yours will continue to be the rare exception. On a personal note and on behalf of my team, I would like to ask you to come back once more for an opportunity to prove to you that we can do a much better job. We would be honored to welcome you again. Yours sincerely, Olaf Schneider General Manager

Anonymous Couples - 18/04/2019 AccorHotels certified review

Perfect Stay. Very nice Hotel Team.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Zhang, Thank you for staying with us at Mercure Hotel & Residenz Frankfurt Messe and for taking the time to review your visit. It was our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the stellar review, the highest marks in nearly all categories, and the positive remarks on the hotel team.We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Best regards, Olaf Schneider General Manager

H. Business - 17/04/2019 AccorHotels certified review

It was a very fine room, verry clean and with a great view to Frankfurt city sciline.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. H., On behalf of my entire team as well as on a personal note, I would like to thank you for your stellar review and the excellent rating. We truly appreciate positive feedback such as yours as it encourages us to stay committed to providing the best services possible for our guests. We are very pleased that you took the time and effort to confirm your positive experience with us by giving us solid ratings. Our guests deserve the best and we make every effort to meet your expectations. I will gladly pass on your review to my team. Positive feedback from our guests in response to our daily efforts to provide excellent services is both rewarding and highly encouraging. We really hope to be able to welcome you again as our guest. Best regards, Olaf Schneider General Manager

Petr H. Business - 15/04/2019 AccorHotels certified review
« Very nice hotel with very good service. »

I've already been many times in your hotel and it is always option #1 for me in Frankfurt.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr H., We very much appreciate your comments regarding your stay at the Mercure Hotel & Residenz Frankfurt Messe. It is always a pleasure to receive positive feedback. We are much obliged to you for the excellent assessment, the top marks and the big praise " your hotel ...is always option #1 for me in Frankfurt." We are very glad, that you were satisfied with our hotel and our service – and you could enjoy your stay again. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience - we hope your next visit will be as pleasant as the previous one. Best regards, Olaf Schneider General Manager

Anonymous Business - 12/04/2019 AccorHotels certified review
« Not much to report »

The hotel itself is great, I do not have many negatives. What I will say is a problem is the lack of air conditioning in the rooms - the rooms here are always too warm, unless a window is left open. Opening the window then results in loud noises from outside, particularly as a train station and a dual carriageway are nearby. The rooms really really need air con.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. A., I am sorry that you were unable to have a restful night, and I sincerely apologize for the inconveniences caused. Unfortunately, our air conditioning system, which happens to be used in most hotels, continues to reach its technical limits and allows individual adjustments within a limited range only. I assure you that we are currently consulting specialists to find a solution that will leave our guests completely satisfied. It was a pleasure to have you as our guest and I would like to thank you for taking the time to review your stay at Mercure Hotel & Residenz Frankfurt Messe. We would be honored to welcome you back. Best regards, Olaf Schneider General Manager

A. Business - 03/04/2019 AccorHotels certified review
« M. »

Service correct

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. A., Thank you very much for your visit and for taking the time to review your stay at Mercure Hotel & Residenz Frankfurt Messe. We are very pleased that you rated us highly in almost all categories and are delighted that you enjoyed your stay with us. It is of great importance to us that you were satisfied with our services. The high ratings on the staff made us very happy and after I gladly passed on the results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Yours Sincerely, Olaf Schneider General Manager

Martin L. Business - 14/03/2019 AccorHotels certified review
« Room are too hot and opening the window at night too noisy »

Hotels sell a good restful night sleep, at the Mercure Hotel the rooms with all the heating switch off over heats and the only method of cooling the room down is opening the window. Opening the window on the road side is noise.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. L., I am sorry that you were unable to have a restful night, and I sincerely apologize for the inconveniences caused. Unfortunately, our air conditioning system, which happens to be used in most hotels, continues to reach its technical limits and allows individual adjustments within a limited range only. I assure you that we are currently consulting specialists to find a solution that will leave our guests completely satisfied. It was a pleasure to have you as our guest and I would like to thank you for taking the time to review your stay at Mercure Hotel & Residenz Frankfurt Messe. We would be honored to welcome you back. Best regards, Olaf Schneider General Manager

Anonymous Business - 24/02/2019 AccorHotels certified review
« Good »

Good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. L., Thank you very much for your visit and for taking the time to review your stay at Mercure Hotel & Residenz Frankfurt Messe. We are very pleased that you rated us highly in almost all categories and are delighted that you enjoyed your stay with us. It is of great importance to us that you were satisfied with our services. The high ratings on the staff made us very happy and after I gladly passed on the results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Yours Sincerely, Olaf Schneider General Manager

Werner K. Business - 09/02/2019 AccorHotels certified review
« alles ok »

war gut

Our hotel has responded to the review
Our hotel has responded to the review

Sehr geehrter Herr Kühnemann, herzlichen Dank für Ihren Besuch und dass Sie sich die Zeit genommen haben, Ihren Aufenthalt im Mercure Hotel & Residenz Frankfurt Messe zu bewerten. Über die hohe Punktezahl in fast allen Kategorien freuen wir uns sehr. Es ist schön, dass Sie sich bei uns wohl gefühlt haben. Aber natürlich sehen wir auch das Verbesserungspotenzial hie und da - und nehmen die Bewertung gerne zum Anlass, hier weiter an uns zu arbeiten. Außerordentlich wichtig ist uns natürlich, dass Sie mit unserem Service zufrieden waren. Deshalb haben uns die guten Noten in dieser Kategorie besonders gefreut. Ich habe sie gerne an mein Team weitergegeben – auch von dieser Seite ein herzliches Dankeschön! Wir alle hoffen, Sie bald wieder als unseren Gast begrüßen zu dürfen. Mit freundlichen Grüßen, Ihr Olaf Schneider General Manager

Anonymous Business - 08/02/2019 AccorHotels certified review
« service fine but room service menu was not fully available »

service was fine but same some of the items I wanted from room service menu were not available eg craft beers

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. V., I am very pleased that you took the time to review your visit with us at Mercure Hotel & Residenz Frankfurt Messe. Thank you for your positive review, the nice feedback, and also for your critiqueregarding the room Service menu. We take your input very seriously and I have already discussed it with the managers and colleagues in charge. Please accept my apologies for the inconveniences you had to deal with. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Olaf Schneider General Manager

Andrew B. Business - 31/01/2019 AccorHotels certified review
« Great hotel, great position, great staff »

Lovely hotel, amazing food, great staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., Thank you for taking the time to review your stay at Mercure Hotel & Residenz Frankfurt Messe. We highly appreciate and value positive feedback such as yours and consider it a highlight in our daily routine as hosts. On behalf of our staff and management, we are very pleased that you gave us the highest ratings in almost all categories. We will gladly pass along these top reviews and positive remarks on our services to the respective staff members and employees. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. We are very happy that you felt so comfortable with us and that you really enjoyed our amenities. My team and I are looking forward to welcoming you back as a guest hopefully soon. Best regards, Olaf Schneider General Manager

Timothy Business - 31/01/2019 AccorHotels certified review
« Not quite convenient at this time... »

I prefer to stay at the main building, but the frontdesk said it was full, so I had to stay at the other building, it's a bit inconvenient. At this stay, one the two lifts was not working properly. The last night the housekeeping didn't make up my room, well, I admit it's a French hotel system.... Anyhow, I like the location of this hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. T., I am very pleased that you took the time to review your last visit with us at Mercure Hotel & Residenz Frankfurt Messe. Thank you for your nice feedback on the location, and also for your critique regarding the Elevator and the house-keeping. We take your input very seriously and I have already discussed it with the managers and colleagues in charge. Please accept my apologies for the inconveniences you had to deal with. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Olaf Schneider General Manager

Manolis K. Business - 30/01/2019 AccorHotels certified review
« Convention trip »

It was a very friendly welcoming environment and the rooms were clean all we did was arrive and depart for business

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. K., Thank you very much for your visit and for taking the time to review your stay at Mercure Hotel & Residenz Frankfurt Messe. We are very pleased that you rated us highly to highest in almost all categories and are delighted that you really enjoyed your stay with us and the room in particular. It is of great importance to us that you were satisfied with our services. The high ratings and positive remarks on the welcoming made us very happy and after I gladly passed on both results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Best regards, Olaf Schneider General Manager

Richard F. Business - 30/01/2019 AccorHotels certified review

Great.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. F., Thank you for staying with us at Mercure Hotel & Residenz Frankfurt Messe and for taking the time to review your visit. It was our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the stellar review, the highest marks in nearly all categories, and the comment "Great". We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Best regards, Olaf Schneider General Manager

Marinis S. Business - 28/01/2019 AccorHotels certified review
« Adequate »

I have no big complaints. Overall i am very happy about my stay in Mercure. The only big problems i tackled have to do with the internet connection. Internet speed is flactuating very wildly. Sometimes its 30mbps, others its 2mbps! Please make it so that the connection is more stable and the speed up to standards. Furthermore, please change the log-in procedure to be more user-friendly to permanent residents. . It pains me to have to log in every day for each of my devices. and to have to keep up with using all these passwords all the time. A lot of times i found myself logged out either because the timer run out or because a long time without me being active had passed. Some times these situations created problems because i was expecting messages or e-mails which were not coming in because my devices were disconnected automatically.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., I would like to offer my sincere apologies for the problems regarding the Wi-Fi. I assure you that we are currently consulting specialists to find a solution that will leave our guests completely satisfied. It was a pleasure to have you as our guest and I would like to thank you for taking the time to review your stay at Mercure Hotel & Residenz Frankfurt Messe. On a personal note and on behalf of my team, I would like to ask you to come back once more for an opportunity to prove to you that we can do a much better job. We would be honored to welcome you again at our hotel. Best regards, Olaf Schneider General Manager

Anonymous Business - 27/01/2019 AccorHotels certified review
« Excellent »

I stayed with you for seven months while working in FRankfurt. You have been responsive and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. A., Thank you so much for staying with us at Mercure Hotel & Residenz Frankfurt Messe and for taking the time to review your visit. It was our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the stellar review, the highest marks in nearly all categories, and the lovely comments. We hope to see you again and that our services will ensure another rewarding and enjoyable visit with us. Best regards, Olaf Schneider General Manager

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