Hotel - Mercure Hotel Severinshof Koeln City
Mercure Hotel Mercure Hotel

Mercure Hotel Severinshof Koeln City

4.0/5 1,428 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying)
  • Pets allowed 12  EUR
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Currency exchange

Leisure and activities

  • Fitness centre
  • Well-being
    • Massage (Paying)
    • Sauna
  • Bicycles rental  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks

Business services

  • 10 meeting room(s)
  • Self service business centre
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Company

DETESYSTEM1 km / 0.62 mi DEUTSCHE BANK AG2 km / 1.24 mi IBM DEUTSCHLAND GMBH2 km / 1.24 mi SIEMENS6 km / 3.73 mi TENOVIS7 km / 4.35 mi TUEV RHEINLAND3.5 km / 2.17 mi
DEUTSCHE BAHN AG2 km / 1 mi FORD AG5 km / 3.11 mi Kaufhof AG1 km / 0.62 mi STRABAG AG3.5 km / 2.17 mi TOYOTA15 km / 9.38 mi

Congress centre

KOELN ARENA1.5 km / 0.94 mi

Exhibition centre

KOELN MESSE3 km / 1.86 mi

Your meetings and events

The Mercure Severinshof Köln hotel has six air-conditioned meeting rooms with WIFI. All rooms can be flexibly adapted to meet your requirements and provide sufficient room for up to 200 people. Plenty of natural light ensures a pleasanta pleasant atmosphere. Our qualified staff are on hand at all times to assist with matters of planning and organizing your event. You can also count on our professional support when hosting yourevent - we are there for you round the clock.

Mercure Hotel Severinshof Koeln City Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
ROTTERDAM 25 m2 3 m 10 0 10 0 0
KYOTO 43 m2 3 m 20 15 16 15 0
TURIN 43 m2 3 m 15 12 12 10 0
LIEGE 60 m2 3 m 30 15 16 16 0
BARCELONA 100 m2 3 m 70 30 35 50 56
KYOTO+LIEGE 100 m2 3 m 70 30 35 50 56
LILLE 110 m2 3 m 70 30 35 50 56
LILLE+TURIN 153 m2 3 m 100 30 35 65 64
KYOTO+LIEGE+BARCELONA 200 m2 3 m 200 0 0 120 160
WITH MOST SPACE 2+3 200 m2 3 m 200 0 0 120 160
    • Screen
    • Flipchart
    • TV with VCR
    • Office
    • Podium
    • Lectern
    • Day light
    • WIFI access
    • Slide projector
    • Syndicate rooms
    • Overhead projector
    • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 253 rooms

Our restaurants and bars

See all our restaurants and bars
4.5/5 AccorHotels Rating 6,578 reviews

Our guest reviews for
Mercure Hotel Severinshof Koeln City

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,428 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Tommi Friends - 14/07/2019 AccorHotels certified review
« Great, definitely worth the price »

Staff was polite and friendly, room was clean and very comfortable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., We very much appreciate your comments regarding your stay at the Mercure Hotel Severinshof Koeln City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

Thomas S. Business - 12/07/2019 AccorHotels certified review
« Good modern room »

*Clean and very modern room with a nice layout. *Big TV *Balcony was however boring in spartan style with stone tile floor, not really inviting feeling, more like a space for someone who smokes. *Breakfast ok, but not extensive choices. *A bit confusing to find the room, a lot of corners and turnes to find the room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., We received your comments regarding your stay at our hotel and appreciate the time you have taken to write us. Your comments are a great help to improve our service and quality and meet our customers’ expectations. Dear Mr. S., we hope that we have the opportunity of welcoming you again soon at our hotel. With best regards AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

Roymk Couples - 09/07/2019 AccorHotels certified review
« Everything was very good »

We stayed for 4 night and everything was great : Location, room amenities, cleanliness

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., We very much appreciate your comments regarding your stay at the Mercure Hotel Severinshof Koeln City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

Business A. Business - 05/07/2019 AccorHotels certified review
« Good location but that's it »

I was not happy with: - Long process for checkin and for checkout (their system being down twice in the same weeks) - 5th floor room has a curved ceiling where I hit my head twice when coming of the bed, I would suggest you put the bed in a safer way. - Night staff could not provide an alternative pillow to standard ones which really uncomfotable - The AC system was barely working in the room in a week where temperature reached 39c

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. I., Thank you for taking the time to tell us about your experience at the Mercure Hotel Severinshof Koeln City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

Anonymous Families - 05/07/2019 AccorHotels certified review
« Wonderful service »

We enjoyed everything about our stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. B., We received your comments regarding your stay at our hotel and appreciate the time you have taken to write us. Your comments are a great help to improve our service and quality and meet our customers’ expectations. We are very pleased that your stay had been to your satisfaction and have forwarded your comments to our team. Please apologize the confusion regarding the billing. We hope everything is fine now. Dear Mrs. B., we hope that we have the opportunity of welcoming you again soon at our hotel. With best regards AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

Niall Friends - 01/07/2019 AccorHotels certified review
« Excellent »

The hotel was ideally situated and the price was great. The reception staff member that checked me was extremely polite, friendly and the service was excellent

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.B., We very much appreciate your comments regarding your stay at the Mercure Hotel Severinshof Koeln City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

Anonymous Business - 30/06/2019 AccorHotels certified review
« Nice hotel and good service »

Hotel was pre-paid, yet I needed to pay €250 deposit, however my my colleague did NOT have to do this? Some days just telling room/name at breakfast was enough, yet on other days filling out a bill was needed, confusing and un-neccesary. I really liked the don-t-clean-my-room label in exchange for drink/donation as cleaning room every day is really not needed and makes you feel more at home.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. L., We received your comments regarding your stay at our hotel and appreciate the time you have taken to write us. Your comments are a great help to improve our service and quality and meet our customers’ expectations. Dear Mr. L., we hope that we have the opportunity of welcoming you again soon at our hotel. With best regards AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

Gary Couples - 23/06/2019 AccorHotels certified review
« Excellent hotel »

Excellent stay. All staff friendly, welcoming and professional. Room very clean. Breakfast excellent. Will definitely return.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., We very much appreciate your comments regarding your stay at the Mercure Hotel Severinshof Koeln City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

Anonymous Couples - 23/06/2019 AccorHotels certified review
« Great stay »

Nice room, nice staff, slightly rough looking area but not hotel's fault obviously. We don't go out at night but wouldn't feel safe as women alone walking if we did

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. M., We very much appreciate your comments regarding your stay at the Mercure Hotel Severinshof Koeln City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

Anonymous Solo - 22/06/2019 AccorHotels certified review

Alles super.

Our hotel has responded to the review
Our hotel has responded to the review

Sehr geehrter Herr S., Sie haben sich die Zeit genommen, um uns über Ihren Aufenthalt in unserem Hotel zu berichten und dafür danken wir Ihnen. Über Ihre positive Rückmeldung haben wir uns sehr gefreut und geben diese sehr gern an das gesamte Team weiter. Sehr geehrter Herr S., wir freuen uns, wenn wir Sie bei Ihrem nächsten Aufenthalt in Köln erneut bei uns begrüßen dürfen. Herzliche Grüße AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche Direktor

Pev Solo - 20/06/2019 AccorHotels certified review
« Long checkin queue, smelly room, slow elevator »

One of the worst 4-star Mercure hotels I’ve stayed at.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. C., Thank you for taking the time to tell us about your experience at the Mercure Hotel Severinshof Koeln City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your concerns, and it is our hope that you will give us the opportunity to serve you better in the near future. Sincerely, AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

M. W. Business - 19/06/2019 AccorHotels certified review
« Nice short stay »

We liked our room and the location of the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Sehr geehrter Herr W., Sie haben sich die Zeit genommen, um uns über Ihren Aufenthalt in unserem Hotel zu berichten und dafür danken wir Ihnen, denn Ihre Ausführungen sind für uns sehr wichtig in unserem Bestreben, Ihren Erwartungen und Wünschen zu entsprechen. Sehr geehrter Herr W., wir freuen uns, wenn wir Sie bei Ihrem nächsten Aufenthalt in Köln erneut bei uns begrüßen dürfen. Herzliche Grüße AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche Direktor

Couples - 19/06/2019 TripAdvisor review
« lovely hotel, exorbitant parking »

A really nice hotel with very pleasant helpful staff. It is well positioned in a a lovely area of Cologne but only a short 10-15 minute walk from the city centre. However we were shocked to find that parking was €17 PER NIGHT, the most we have paid at any Accor hotel throughout Europe. Why is it that the cost of parking is never displayed on Accor hotel websites at the time of booking in the same way that the cost of breakfast, city tax etc are? The only way to find out is if a fellow customer includes it in their review. I will always put this in CAPITALS in all Accor reviews and request that other customers do the same.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Richard, We received your comments regarding your stay at our hotel and appreciate the time you have taken to write us. Your comments are a great help to improve our service and quality and meet our customers’ expectations. We hope that we have the opportunity of welcoming you again soon at our hotel. With best regards, your team from Mercure Hotel Severinshof Köln City

Bethany C. Friends - 17/06/2019 AccorHotels certified review
« Pleasant, clean and friendly »

Very nice, the staff were very helpful and the room was spotless.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. C., We very much appreciate your comments regarding your stay at the Mercure Hotel Severinshof Koeln City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

Ryan Business - 17/06/2019 AccorHotels certified review
« Perfect weeklong stay »

The hotel was perfect for a weeklong stay. Easy access to train to conference hall. I'd highly recommend.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.N., We very much appreciate your comments regarding your stay at the Mercure Hotel Severinshof Koeln City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

Alan B. Couples - 14/06/2019 AccorHotels certified review
« Very pleased with your overall service »

From the checking in process to the very good service in the restaurant we felt nothing was to much trouble for the staff. Enjoyed our stay and would be happy to return again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., We very much appreciate your comments regarding your stay at the Mercure Hotel Severinshof Koeln City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

Stephen C. Solo - 13/06/2019 AccorHotels certified review
« Good but expensive to extend »

Nice large, clean room, good location.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. C., We received your comments regarding your stay at our hotel and appreciate the time you have taken to write us. Your comments are a great help to improve our service and quality and meet our customers’ expectations. Dear Mr. C., we hope that we have the opportunity of welcoming you again soon at our hotel. With best regards AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

Z. Couples - 10/06/2019 AccorHotels certified review
« Comfortable stay for one night »

Our short stay was overall comfortable. Due to the long lines at the reception the check in process unfortunately took about half an hour. This was also inconvenient since one was to pay for the parking ticket at the reception everytime one wants to drive out or the hotel's underground garage, which meant queueing >10 minutes. We were happy with everything else.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., We received your comments regarding your stay at our hotel and appreciate the time you have taken to write us. Your comments are a great help to improve our service and quality and meet our customers’ expectations. Dear Mr. M., we hope that we have the opportunity of welcoming you again soon at our hotel. With best regards AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

Mas Business - 09/06/2019 AccorHotels certified review
« Nice »

Upgraded to 510 having great terrace, very happy about it. Room service was inconsistent. Sometimes they changed the coffee cups sometimes they don't. The fridge was not working even though a technician visited the room. Breakfast great.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., Thank you for taking the time to tell us about your experience at the Mercure Hotel Severinshof Koeln City. We are sorry that your experience did not meet all your expectations; please allow us to express our sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

Grzegorz Business - 07/06/2019 AccorHotels certified review
« Good stay »

Very good location, 15 minutes the center. Friendly personnel. Nice rooms, however next time I will ask for a room not facing Severinstraße. Good breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. L., We very much appreciate your comments regarding your stay at the Mercure Hotel Severinshof Koeln City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

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