Hotel - Mercure Hotel Severinshof Koeln City
Mercure Hotel Mercure Hotel

Mercure Hotel Severinshof Koeln City

4.0/5 1,412 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying)
  • Pets allowed 12  EUR
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Currency exchange

Leisure and activities

  • Fitness centre
  • Well-being
    • Massage (Paying)
    • Sauna
  • Bicycles rental  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks

Business services

  • 10 meeting room(s)
  • Self service business centre
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Company

DETESYSTEM1 km / 0.62 mi DEUTSCHE BANK AG2 km / 1.24 mi IBM DEUTSCHLAND GMBH2 km / 1.24 mi SIEMENS6 km / 3.73 mi TENOVIS7 km / 4.35 mi TUEV RHEINLAND3.5 km / 2.17 mi
DEUTSCHE BAHN AG2 km / 1 mi FORD AG5 km / 3.11 mi Kaufhof AG1 km / 0.62 mi STRABAG AG3.5 km / 2.17 mi TOYOTA15 km / 9.38 mi

Congress centre

KOELN ARENA1.5 km / 0.94 mi

Exhibition centre

KOELN MESSE3 km / 1.86 mi

Your meetings and events

The Mercure Severinshof Köln hotel has six air-conditioned meeting rooms with WIFI. All rooms can be flexibly adapted to meet your requirements and provide sufficient room for up to 200 people. Plenty of natural light ensures a pleasanta pleasant atmosphere. Our qualified staff are on hand at all times to assist with matters of planning and organizing your event. You can also count on our professional support when hosting yourevent - we are there for you round the clock.

Mercure Hotel Severinshof Koeln City Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
BARCELONA 100 m2 3 m 70 30 35 50 56
KYOTO 43 m2 3 m 20 15 16 15 0
KYOTO+LIEGE 100 m2 3 m 70 30 35 50 56
KYOTO+LIEGE+BARCELONA 200 m2 3 m 200 0 0 120 160
LIEGE 60 m2 3 m 30 15 16 16 0
LILLE 110 m2 3 m 70 30 35 50 56
LILLE+TURIN 153 m2 3 m 100 30 35 65 64
ROTTERDAM 25 m2 3 m 10 0 10 0 0
TURIN 43 m2 3 m 15 12 12 10 0
WITH MOST SPACE 2+3 200 m2 3 m 200 0 0 120 160
    • Screen
    • Flipchart
    • TV with VCR
    • Office
    • Podium
    • Lectern
    • Day light
    • WIFI access
    • Slide projector
    • Syndicate rooms
    • Overhead projector
    • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 253 rooms

Our restaurants and bars

See all our restaurants and bars
4.5/5 AccorHotels Rating 6,212 reviews

Our guest reviews for
Mercure Hotel Severinshof Koeln City

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,412 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Voyager5398 Friends getaway - 17/05/2019 TripAdvisor review
« Quick stop in Cologne »

Nice hotel-good value. Pleasant bar. Check in could have been a little friendlier. Excellent breakfast. Good location for transit and walking. Elevators were underwhelming given size of property. Would stay gain

Tony Business - 15/05/2019 AccorHotels certified review
« Met expectations »

Very comfortable, great room and good service.

Anonymous Solo - 26/04/2019 AccorHotels certified review
« pleasant stay »

I enjoyed that the hotel was in good surroundings. The room was big and clean, the staff was friendly. Unfortunately, my privilege room with balcony faced north, so that I could not enjoy the sun.

Our hotel has responded to the review
Our hotel has responded to the review

Sehr geehrte Frau L., Sie haben sich die Zeit genommen, um uns über Ihren Aufenthalt in unserem Hotel zu berichten und dafür danken wir Ihnen, denn Ihre Ausführungen sind für uns sehr wichtig in unserem Bestreben, Ihren Erwartungen und Wünschen zu entsprechen. Sehr gerne bieten wir Ihnen, sofern verfügbar, bei Ihrem nächsten Aufenthalt in unserem Haus ein nach Süden oder Westen ausgerichtetes Zimmer an. Ihren Account haben wir aktualisiert und bitten Sie die Verzögerung zu entschuldigen. Sehr geehrte Frau L., wir freuen uns, Sie bald wieder bei uns begrüßen zu dürfen. Herzliche Grüße AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche Direktor

D.g. Families - 23/04/2019 AccorHotels certified review
« This was a comfortable and relaxing overnight stay. »

The hotel has a pleasant, relaxing ambience and is well-located. Our room was spacious, clean and comfortable. The breakfast buffet was good and there was plenty of choice. Members of staff were welcoming and helpful. We enjoyed our brief stay and would book again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. G., We received your comments regarding your stay at our hotel and appreciate the time you have taken to write us. Your comments are a great help to improve our service and quality and meet our customers’ expectations. We are very pleased that your stay had been to your satisfaction and have forwarded your comments to our team. Dear Mr. G., we hope that we have the opportunity of welcoming you again soon at our hotel. With best regards AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

Wolfgang Families - 23/04/2019 AccorHotels certified review
« after room change satisfied »

First we had a room on the second floor very close to the subway station and a highway like street. So our first night was extremly loud. The next day i asked for a change and we got new room with the window to the patio. From that point our stay was ok!

Our hotel has responded to the review
Our hotel has responded to the review

Sehr geehrte Frau A., Sie haben sich die Zeit genommen, um uns über Ihren Aufenthalt in unserem Hotel zu berichten und dafür danken wir Ihnen, denn Ihre Ausführungen sind für uns sehr wichtig in unserem Bestreben, Ihren Erwartungen und Wünschen zu entsprechen. Wir bedauern, dass Ihre erste Übernachtung in unserem Haus nicht zu Ihrer vollen Zufriedenheit verlaufen ist und freuen uns, dass wir Ihnen für Folgenacht ein Ihnen angenehmeres Zimmer anbieten konnten. Bitte entschuldigen Sie die Ihnen durch den Umzug entstandenen Unannehmlichkeiten vielmals. Sehr geehrte Frau A., wir freuen uns, wenn wir Sie bei Ihrem nächsten Aufenthalt in Köln wieder bei uns begrüßen dürfen. Herzliche Grüße AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche Direktor

Family - 21/04/2019 TripAdvisor review
« Helpful and well placed hotel »

We used the hotel under strange circumstances as we had a family member in a local hospital. Thanks hotel was kind, understanding and helpful. The location is fab I walked to the cathedral but I like to walk otherwise trams were just outside the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mercure guest, Thank you very much for your kind feedback. We are very pleased that your stay had been to your satisfaction and we have forwarded your comments to our team. We hope you will be fine and we have the opportunity of welcoming you again soon at our hotel. With best regards, your team from Mercure Hotel Severinshof Köln City

Family - 14/04/2019 TripAdvisor review
« Loved it here »

The junior suite was perfect for us, very clean and daily maid service and fresh towels. Central with trains accessible and walking distance to many parts. Lovely breakfast, also friendly staff. I am usually not a good sleeper but had such good sleeps here.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mercure guest, Thank you very much for your kind feedback regarding your stay at our hotel. We are very pleased that your stay had been to your satisfaction and have forwarded your comments to our team. We hope that we have the opportunity of welcoming you again soon at our hotel. With best regards, your team from Mercure Hotel Severinshof Köln City

Patrick F. Couples - 12/04/2019 AccorHotels certified review
« We really appreciated the stay and want to come back »

The room was really nice and big. We really enjoyed. Due to only one night of stay, we did not have the time to test the gym and sauna. The food in the restaurant for dinner and breakfast was good and tasty. The general service and employees were very friendly and supportive.

Our hotel has responded to the review
Our hotel has responded to the review

Sehr geehrter Herr F., Sie haben sich die Zeit genommen, um uns über Ihren Aufenthalt in unserem Hotel zu berichten und dafür danken wir Ihnen. Über Ihr positives Feedback haben wir uns sehr gefreut und geben dieses sehr gern an das gesamte Team weiter. Sehr geehrter Herr F., wir freuen uns, Sie bei Ihrem nächsten Aufenthalt in Köln wieder bei uns begrüßen zu dürfen. Herzliche Grüße AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche Direktor

Anonymous Families - 10/04/2019 AccorHotels certified review
« Good hotel »

Really good hotel with good stuff unless the lady reception supervisor really she do mastic and she not say sorry until I coming down to reception she said I right to send housekeeping to week up us at 10am

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. A., Thank you for taking the time to tell us about your experience at the Mercure Hotel Severinshof Koeln City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your concerns, and it is our hope that you will give us the opportunity to serve you better in the near future. Sincerely, AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

Teresa Solo - 09/04/2019 AccorHotels certified review
« Great Hotel! »

The hotel and the staff were amazing. I very much enjoyed staying here. The employees and staff could not have been more nice. My stay was 5 nights and everything was lovely. There is only one small thing I would change about my experience, I really wish they had washcloths. I did ask at the front desk but the smallest towel they have is a hand towel. Otherwise, fabulous! Great location too, within walking distance of many points of interest as well as restaurants and bars too. I did eat a few meals at the hotel and all were great!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. V., We very much appreciate your comments regarding your stay at the Mercure Hotel Severinshof Koeln City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

С. Business - 05/04/2019 AccorHotels certified review

Everything was fine

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.S., We very much appreciate your comments regarding your stay at the Mercure Hotel Severinshof Koeln City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

N M. Couples - 04/04/2019 AccorHotels certified review
« Very good location »

Nice staff & very good location

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., We received your comments regarding your stay at our hotel and appreciate the time you have taken to write us. Your comments are a great help to improve our service and quality and meet our customers’ expectations. We are very pleased that your stay had been to your satisfaction and have forwarded your comments to our team. Dear Mr. M., we hope that we have the opportunity of welcoming you again soon at our hotel. With best regards AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

Andy Couples - 03/04/2019 AccorHotels certified review
« Good location »

Good location. Decor in bedroom outdated, yet bathroom is modern. Furnitures a bit dusty

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. C., We received your comments regarding your stay at our hotel and appreciate the time you have taken to write us. Your comments are a great help to improve our service and quality and meet our customers’ expectations. Dear Mr. C., we hope that we have the opportunity of welcoming you again soon at our hotel. With best regards AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

Mehdi Business - 27/03/2019 AccorHotels certified review
« Unhelpful staff »

I arrived only 40 minutes before the usual check-in time but I was told that I have to return at 3:00pm because the room is not ready. I explained that I am a member of Accordhotels and if possible the room be prepared earlier which was rejected straight away.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. H., Thank you for taking the time to tell us about your experience at the Mercure Hotel Severinshof Koeln City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Due to the booking situation we are regrettably not always able to offer a earlier check in. Dear Mr. H., we appreciate your concerns, and we hope that you will give us the opportunity to serve you better in the near future. Sincerely, AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

D. Business - 27/03/2019 AccorHotels certified review
« Very good service staff, but some limitations for premises and on-line check-in »

Service staff was very friendly and competent. The food in the restaurant was good as well. As to the room: 1) The safe deposit box was not functioning (empty battery?) 2) The bottle with shower gel inside of the shower was empty. 3) As part of the online check in, I have entered data with respect to the billing address. As already many times before in other Accor hotels, also this time, the hotel staff did not have any information of the billing address in their computer 4) As in many other Accor hotels, also this time, the hotel staff could not see that I had already made a reservation for breakfast. It took a while to figure out for them. As to the breakfast: 1) It looked like personnel was overloaded. When I arrived at breakfast at 7:45am, there were no tables ready for seating. All were covered with used plates, cups and cutlery.

Our hotel has responded to the review
Our hotel has responded to the review

Sehr geehrter Herr D., wir danken Ihnen vielmals, dass Sie sich nach Ihrem Aufenthalt im Mercure Hotel Severinshof Koeln City die Zeit genommen haben, uns zu schreiben, und bedauern sehr, dass die erbrachten Serviceleistungen Ihren Erwartungen nicht entsprochen haben. Für die entstandenen Unannehmlichkeiten bitten wir Sie vielmals um Entschuldigung. Wir versichern Ihnen, dass wir Ihren Hinweisen nachgehen und die notwendigen Maßnahmen ergriffen werden, um die Qualität der benannten Serviceleistungen nachhaltig zu verbessern. Haben Sie nochmals vielen Dank für Ihre Anmerkungen. Wir hoffen, Ihr Vertrauen bei einer Ihrer nächsten Übernachtungen wiederzugewinnen, und würden uns freuen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche Direktor

Martijn Couples - 27/03/2019 AccorHotels certified review
« Good »

Good hotel for a citytrip. We had a big and clean room. Quality of the pillows is poor. Staff is very friendly. We did the online check in for the first time but when we arrived in the hotel we had to check in again. (fill in all our personal information) So that went a bit messy. Rest of our stay was perfect! also check out went very fast. We should get the invoice in our mail, but so far we haven't had the invoice jet.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. v., we received your comments regarding your stay at our hotel and appreciate the time you have taken to give us your feedback. Your comments are a great help to improve our service and quality and meet our customers’ expectations. We are very sorry that your online check in didn't work. We already send you the invoice again today and hope you received them. Dear Mr. v., please apologize all inconvenience this caused to your and we hope that we have the opportunity of welcoming you again soon at our hotel. With best regards AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

Peter G. Couples - 26/03/2019 AccorHotels certified review
« Very modern hotel that was comfortable with friendly staff. »

Room was spacious, clean and comfortable. Staff were friendly and helpful. Due to the design it was not easy getting in and out of bath. We did not eat breakfast due to the high cost. When booking the hotel online I did not realise that city tax was not included, so being charged on checkout was a surprise.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. G., We received your comments regarding your stay at our hotel and appreciate the time you have taken to write us. Your comments are a great help to improve our service and quality and meet our customers’ expectations. Dear Mr. G., we hope that we have the opportunity of welcoming you again soon at our hotel. With best regards AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

Ivana S. Couples - 25/03/2019 AccorHotels certified review
« Receptionists not the best. »

Overall was good. Location and cleanliness are the best asset to this hotel. Some receptionists are good others need to learn how to smile and learnt a bit more about customer service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. S., Thank you for taking the time to tell us about your experience at the Mercure Hotel Severinshof Koeln City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Your remark of the missing friendliness and politeness of our staffs have been noted. Please rest assured that we have spoken to the concerning staffs and due actions were taken. We appreciate your concerns, and we hope that you will give us the op-portunity to serve you better in the near future. Sincerely, AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

Anthony O. K. Friends - 06/03/2019 AccorHotels certified review
« Could not have been better »

Every one who works there is higtly trained and will do everything the guests need and are always happy to help no matter what you need .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. O K., We are very pleased to have had you back with us this Carnival and we thank you very much for your kind feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

Couples - 04/03/2019 TripAdvisor review
« As good as we remember »

Bedding was excellent (feel at home). Enough room for two to manœuvre within the room. As usual, your personnel attitude is top notch. Our spot in Cologne! (we go once at least once a year: it is a city that, with its size and feel makes us think of Montreal.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mercure guest, Thank you very much for your kind feedback. Your comments are a great help to improve our service and quality and meet our customers’ expectations. We are very pleased that your stay had been to your satisfaction and we have forwarded your comments to our team. We hope that we have the opportunity of welcoming you again soon at our hotel. With best regards, your team from Mercure Hotel Severinshof Köln City

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