Hotel - Mercure Metz Centre Hotel
Mercure Hotel Mercure Hotel

Mercure Metz Centre Hotel

4.0/5 886 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Private enclosed outdoor parking
    • Bus/coach parking area (Nearby)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • Spanish
    • French
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9 AM (Paying)
    • LATE CHECK-OUT UP TO 5 PM (Paying)
  • Dry cleaning / Ironing
  • Boutiques/shopping  (Nearby)
    • Gift shop/newspaper shop
    • Hairdressing salon

Leisure and activities

  • Golf  (Nearby)
    • Golf course 18 holes
    • Golf practice facilities
  • Tennis  (Nearby)
    • Indoor tennis court (Nearby)
    • Outdoor tennis court (Nearby)
  • Other sports activities  (Nearby)
    • Athletics stadium (Nearby)
    • Badminton (Nearby)
    • Basketball facilities (Nearby)
    • Billiards/Snooker (Nearby)
    • Boules/petanque (Nearby)
    • Bowling (Nearby)
    • Football (Nearby)
    • Horse riding (Nearby)
    • Jogging track (Nearby)
    • Karting facilities (Nearby)
    • Roller-skating (Nearby)
    • Skating rink (Nearby)
    • Squash court (Nearby)
    • Table tennis (Nearby)
    • Volley ball facilities (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 12:00-14:30 19:00-22:00
    • Opening hours : Week-end 12:00-14:30 19:00-22:00

Business services

  • 3 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Companies and event centres nearby

Congress centre

ARSENAL1 km / 0.63 mi

Exhibition centre

PALAIS DES CONGRES5 km / 3.13 mi

Your meetings and events

With five naturally lit meeting rooms, the Mercure Metz Centre is the ideal hotel for your seminars and banquets.

Mercure Metz Centre Hotel Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
VERDUN 60 m2 2 m 55 25 25 30 30
TOUL - VERDUN 120 m2 2 m 100 45 0 60 60
METZ - TOUL - VERDUN 180 m2 2 m 150 60 0 80 80
    • Audio and video equipment
    • Day light
    • WIFI access
    • Syndicate rooms
    • High speed transmission line

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Choose from various room categories: the Standard Room or the Privilege Room for a wider range of available services. We also provide suites for optimum comfort.

  • 112 rooms
  • 100% non-smoking hotel
  • 5 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • Pulse air
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • Free in-room mineral water
    • Bouquet with TV Canal+ and Canalsat
    • TV Bouquet with beIN Sports
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Baby bed
    • Manual temperature control
    • Satellite/cable colour TV
    • Telephone
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.4/5 AccorHotels Rating 3,573 reviews

Our guest reviews for
Mercure Metz Centre Hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 886 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Solo travel - 10/09/2019 TripAdvisor review
« One night stay »

Though difficult to reach in the one way system of Metz streets... the hotel was very good, staff very pleasant and a good location, very central. The restaurant was good and the breakfast definitely up to standard!

Our hotel has responded to the review
Our hotel has responded to the review

Dear David Bonjour ! Hello ! We very much appreciate your comments regarding your stay at the Hôtel Mercure Metz Centre. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique stay with us. Sincerely, François-Xavier Pauchard General Manager

Mi… Couples - 09/09/2019 AccorHotels review
« parfgait »

ras

Patricia Couples - 07/09/2019 AccorHotels review
« Friendly hotel »

From arrival to departure, we found this hotel met all our needs: the front desk staff were friendly and helpful; the parking lot on the hotel grounds was spacious, easy to use and safe. Breakfast was very good.

Rosieb Couples - 06/09/2019 AccorHotels review
« Room lovely but bed very uncomfortable »

I was disappointed with both the bed and pillows.

Mf Business - 02/09/2019 AccorHotels review
« Quality not up to Mercure standards »

Old rooms in bad condition

Béatrice B. Business - 31/08/2019 AccorHotels review

Excellente comme d'habitude !

Our hotel has responded to the review
Our hotel has responded to the review

Madame B., Nous vous remercions pour vos commentaires suite à votre séjour à Hôtel Mercure Metz Centre. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Au non de l'équipe merci encore pour vos commentaires! Pour info, le saint Aubin arrive bientôt! :D Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Madame en l’expression de nos sentiments les meilleurs. Anthony SCHNEIDER Mercure Metz Centre

Paul Couples - 06/08/2019 AccorHotels review
« Metz »

correct

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul V., We very much appreciate your comments regarding your stay at the Hôtel Mercure Metz Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anthony SCHNEIDER Mercure Metz Centre

Adriano Families - 05/08/2019 AccorHotels review
« 4-star hotel? »

Mercure Metz was, together with Novotel Vila Nova de Gaia in Portugal, one of the worst experiences we had within the Accor hotels. If you take into account our history with Accor in the past four years, it should mean something. Mercure Metz, or at least the rooms we stayed in, is an old hotel begging for renovation. The rooms were in very bad shape. The showers didn’t work very well, air conditioning was loud, the room and corridors had a bad smell. After so many years staying with Accor, this was a great disappointment considering the cost of the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Adriano F., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Metz Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. For your information, a major renovation program will take place in 2020, do not hesitate to revanir: D We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Anthony SCHNEIDER Mercure Metz Centre

Anonymous Couples - 28/07/2019 AccorHotels review

Good but there was no proper evening meal available as a group was staying at the hotel and apparently took preference over us. Had we been told when we checked in we would have gone out for dinner.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Philip C., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Metz Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I understand your comment, however as a reminder, our restaurant is always closed on weekends and holidays. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Anthony SCHNEIDER Mercure Metz Centre

Enrique L. V. Couples - 22/07/2019 AccorHotels review
« Nice confortable hotel »

Nice city and friendly staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Enrique Lopez V., We very much appreciate your comments regarding your stay at the Hôtel Mercure Metz Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anthony SCHNEIDER Mercure Metz Centre

Frank K. Couples - 16/07/2019 AccorHotels review
« Great hotel for a short stay »

The hotel is conveniently located, parking is ample, the staff were extremely friendly and helpful the room was very comfortable, and breakfast very good with plenty of choice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Frank K., We very much appreciate your comments regarding your stay at the Hôtel Mercure Metz Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anthony SCHNEIDER Mercure Metz Centre

Grahame B Couples - 16/07/2019 TripAdvisor review
« Very welcoming. »

We were met by a very helpful and charming young lady on reception, unfortunately did not get her name. Upgraded to lovely room. Great location of hotel, lovely old city with lots going on will return.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Graham, We very much appreciate your comments regarding your stay at the Hôtel Mercure Metz Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. For your information, we will start in 2020 an important refurbushiment of the réception, restaurant rooms and hotel facade ! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, François-Xavier Pauchard General manager

Anonymous Families - 13/07/2019 AccorHotels review
« Good experience »

Good location, easy parking facility, very friendly staff, spacious room but a bit oldie... poor shower (you should have a choice between bathtub with shower or shower cabin).

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marc B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Metz Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Regarding your comment on the shower, know that with us, you have the possibility (subject to availability), to have a shower or a bath. Do not hesitate to specify your choice during the check-in. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anthony SCHNEIDER Mercure Metz Centre

Patrick R. Couples - 10/07/2019 AccorHotels review
« Nice hotel for overnight stay. »

It was fine for an overnight stay, the car park was expensive though.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Patrick R., We very much appreciate your comments regarding your stay at the Hôtel Mercure Metz Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Regarding your comment on the parking, I note, but I can not unfortunately act on this point. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anthony SCHNEIDER Mercure Metz Centre

Anonymous Couples - 07/07/2019 AccorHotels review
« Value for money »

Good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rebecca K., We very much appreciate your comments regarding your stay at the Hôtel Mercure Metz Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anthony SCHNEIDER Mercure Metz Centre

Mchael B. Couples - 07/07/2019 AccorHotels review
« A vgood place to stay when visiting Metz »

The hotel was well placed for the train station and the old town. The room was comfortable - especially given the hot weather which the air conditioning coped with admirably. The reception staff were very welcoming and helpful with information.

Our hotel has responded to the review
Our hotel has responded to the review

Dear B. M., We very much appreciate your comments regarding your stay at the Hôtel Mercure Metz Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anthony SCHNEIDER Mercure Metz Centre

John Couples - 03/07/2019 AccorHotels review
« Have always found Mecure hotels and staff excellent »

As usual good service and facilities

Our hotel has responded to the review
Our hotel has responded to the review

Dear John A., We very much appreciate your comments regarding your stay at the Hôtel Mercure Metz Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anthony SCHNEIDER Mercure Metz Centre

Anonymous Families - 17/06/2019 AccorHotels review
« What I would expect »

Okay but after a long drive to find the restaurant didn't open on a Sunday night was disappointing, we would have prefered to have known this other than that everything was as expected. Thank You

Our hotel has responded to the review
Our hotel has responded to the review

Dear steven p., We very much appreciate your comments regarding your stay at the Hôtel Mercure Metz Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Regarding your comment on the closing of the restaurant, we are closed on Saturdays, Sundays and holidays. This information is available on our hotel page, when booking. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anthony SCHNEIDER Mercure Metz Centre

Willem Families - 10/06/2019 AccorHotels review
« Missed chance »

I have been in your hotel three years ago and was very satisfied. That’s why I rebooked now, and just because you guys were on the way to the south of France. My satisfaction already was gone on arrival - since I didn’t get my le club AccorHotels voucher for a free drink. Last time, upon arrival I could even choose from a broad range of small presents since I was a gold member. Besides that, I had to pay a guarantee of €100. The lady at the reception said the first transaction didn’t work - even though I saw it did. In the end, I had to guarantee €200 instead of €100. When we arrived at the two rooms, we saw that there hadn’t been one single upgrade. I know a upgrade is coursety of the hotel and there’s no guarantee, but I’m used to at least one room upgraded for the stay. The minibars were, apart from a (very cheap) bottle of water, empty. There wasn’t a hand written note to welcome me/us in the rooms. The breakfast was ok. The restaurant was closed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Willem B., Thank you for your feedback concerning your stay in our hotel Mercure Metz Centre. We always strike to provide best quality and welcome to our guest and i am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. It seems to me that our new receptionist is making mistakes with the garantee, it can happen sometimes nevertheless we will ensure and pass on to her what has not worked. Concerning the hôtel car park, we close it for only 4 days on the year for renovation. A city car park was available just in front of the hôtel and very easily driving at less than 1 minutes, many places was availables all around the hôtel. Sorry but we could not send email to the guests because of a problem of the guest data base Accor. Concerning the room upgrade, as you tall us, we did not have any rooms availables bescause of a national drawing strip festival, all hôtels in Metz were full booked for the week-end. In this case we are not require to give even one rooms upgrade. Please note that this problem was an exception to our normal practices, therefore i will be happy to offer you one complimentary room for one night with breakfast included on your next stay. If your are agree, we can made reservation dircetly with my front office manager Catherine Praturlon by mail h1… We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, François-Xavier Pauchard Mercure Metz Centre General Manager

Marina Couples - 23/05/2019 AccorHotels review
« cathédrale de Metz »

The hotel location is very good. The is big underground parking just opposite the hotel. You may reach famous cathédrale de Metz by foot. The staff was pleasant.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marina D., We very much appreciate your comments regarding your stay at the Hôtel Mercure Metz Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anthony SCHNEIDER Mercure Metz Centre

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