Hotel - Mercure Amsterdam City Hotel
Mercure Hotel Mercure Hotel

Mercure Amsterdam City Hotel

4.0/5 2,664 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying

Leisure and activities

Catering

  • Breakfast

Business services

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Hotel location

Companies and event centres nearby

Company

ABN AMRO BANK HEADOFFICE3.8 km / 2.36 mi DWR1.51 km / 0.94 mi ING1.5 km / 0.93 mi LEVI STRAUSS0.1 km / 0.06 mi MCI WORLDCOM0.1 km / 0.06 mi PHILIPS HEADOFFICE2 km / 1.24 mi VISA1 km / 0 mi WTC1.77 km / 1.1 mi
DELTA LLOYD1.27 km / 0.79 mi HONEYWELL1.42 km / 0.88 mi INTRALOX1.42 km / 0.88 mi MC DONALDS1.35 km / 0.84 mi NUON0.87 km / 0.54 mi PWC1.51 km / 0.94 mi WORLD FASHION CENTRE1.79 km / 1.11 mi

Exhibition and convention centre

AHOY ROTTERDAM10 km / 6.21 mi

Exhibition centre

AMSTERDAM RAI2.1 km / 1.3 mi

Your meetings and events

The 14 meeting rooms in the hotel all have Wi-Fi, and meeting facilities and can accommodate a maximum of 350 people. Take advantage of our expertise to make your meeting a success.

Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
14 27 m2 2 m 0 0 10 0 0
7 OR 8 OR 9 35 m2 2 m 20 20 14 8 10
4 OR 5 42 m2 2 m 28 15 20 10 20
12 65 m2 2 m 45 20 26 24 30
11 66 m2 2 m 50 24 30 24 30
7+8 / 8+9 70 m2 2 m 40 20 22 16 20
4+5 84 m2 2 m 46 0 20 20 40
1 OR 2 91 m2 3 m 80 25 34 30 50
7+8+9 105 m2 2 m 60 0 24 24 30
3 130 m2 3 m 140 30 44 50 70
1+2 182 m2 3 m 160 40 56 70 100
2+3 221 m2 2 m 200 55 60 80 120
1+2+3 312 m2 3 m 280 66 78 132 170
1 TO 6 500 m2 0 m 350 0 0 0 250
    • Screen
    • Flipchart
    • Videoconferencing
    • Audio and video equipment
    • Podium
    • Day light
    • WIFI access
    • Syndicate rooms
    • Video equipment
    • Airconditioned meeting room
    • High speed transmission line
    • Slide projector
    • Overhead projector
    • Conference hotel
    • Kitchen & restnt hire available

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Whether you opt for the Standard room, the spacious Privilege room or the Standard Suite with a view over the Amstel, we at Mercure have done everything possible to ensure you have a pleasant stay!

  • 368 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • 1 connecting rooms
  • Baby bed
    • Pulse air
    • 220/240 V AC
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Air conditioning
    • Baby bed
    • Satellite/cable colour TV
    • Telephone
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • Direct dial telephone
    • Minibar
    • Coffee/tea making facilities
    • RJ 45 outlet
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.3/5 AccorHotels Rating 13,083 reviews

Our guest reviews for
Mercure Amsterdam City Hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 2,664 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
L. Business - 11/11/2019 Confirmed reviews AccorHotels
« The best hotel in town »

Kind staff Good location Excellent breakfast Strongly recommend to my friends

Our hotel has responded to the review
Our hotel has responded to the review

Dear L., Thank you very much for your kind comments! We are delighted to be informed that you are so happy with the Mercure Hotel Amsterdam City and we look forward to welcoming you soon. Thank you for recommending us to your friends as well. Kind regards, Ben Breekveldt Management Assistant

Anand S. Business - 11/11/2019 Confirmed reviews AccorHotels
« Just okay »

Empathy was missing

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anand, Thank you very much for completing our survey and sharing your feedback. We regret to be informed that you felt empathy was missing in the encounters with our staff. Please be informed that according to our hotel's policies we charge for hot tea water from our machines. Nevertheless, we want to thank you for staying with us. Kind regards, Ben Breekveldt Management Assistant

Jeff Couples - 08/11/2019 Confirmed reviews AccorHotels
« quality without breaking the bank »

Very enjoyable only downside is that the room was too hot and this made it a bit uncomfortable. Staff were very good and we had a very enjoyable meal at the restaurant. We loved the canal trip into the city to finish our stay and I feel that you should promote it more to travellers as a perk of your hotel. as at 12 euro it was good value and unique

Maxwell F. Couples - 08/11/2019 Confirmed reviews AccorHotels

room space is small compare to the same level hotels.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Maxwell, Thank you for completing our survey and for sharing your feedback. We are sorry to find out that the size of the room was not to your satisfaction. Nevertheless, we want to thank you for choosing our hotel for your trip to Amsterdam and we look forward to welcoming you again to our hotel in the future. Kind regards, Ben Breekveldt Management Assistant

Pinay B. Couples - 08/11/2019 Confirmed reviews AccorHotels

Very friendly staff especially Xadim who assisted us in how we reach places of interest Wide selection of breakfast Cozy feel of the hotel Comfortable bed and pillows

Malgorzata S. Business - 08/11/2019 Confirmed reviews AccorHotels
« I know the hotel so I decided to chose this one for my current (and few next stays) based on the experience from the past »

good service, food, clean room, staff responsiveness. On top convenient hotel location

Our hotel has responded to the review
Our hotel has responded to the review

Dear Malgorzata, Thank you very much for taking the time to complete our survey and for sharing your feedback. We are delighted to be informed that you enjoyed your stays at our hotel so far. For your next trip to Amsterdam the entire team looks forward to welcoming you to our hotel again. Kind regards, Ben Breekveldt Management Assistant

Mike Business - 08/11/2019 Confirmed reviews AccorHotels
« my stay »

nice clean rooms, very friendly and helpfull personel

K. Business - 08/11/2019 Confirmed reviews AccorHotels
« Very good »

Comfortable bed but heard the neighbor phone rings like it was mine ringing.

Mariyana Couples - 07/11/2019 Confirmed reviews AccorHotels
« Mrs »

Staff was great, location ok, bed was great but the hotel room was a bit old and carpet not clean and worn down.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mariyana, Thank you for taking the time to complete our survey. We are happy to find out that you appreciated the way our staff treated you and that you had a comfortable night's sleep in the bed. However we would like to express our apologies for the fact that the room was not cleaned up to standard. Our Housekeeping Coordinator was informed about this issue. We would like to thank you for choosing our hotel and hope to welcome you again in the future. Kind regards, Ben Breekveldt Management Assistant

Orm O. Couples - 07/11/2019 Confirmed reviews AccorHotels
« enjoyed our stay and the food »

nice hotel in good location. room was comfortable but some of the bathroom fittings are getting a bit tired. Enjoyed the breakfasts and the hotel restaurant. Shame I couldnt use my Accor membership because the booking was made through a travel agent even though the hotel was selected at my request as an accor member. I will check with Accor re this as I paid extra on my membership for overseas trips.

Anonymous Couples - 06/11/2019 Confirmed reviews AccorHotels
« Great Stay »

Staff was always friendly, room was clean, convenient shuttle service.

Susan N. Families - 04/11/2019 Confirmed reviews AccorHotels
« Excellent customer service, but cleanliness was poor. The website also states that it's a city centre hotel, but we found it to be quite far out of the city. »

The staff were amazing and when we had issues with the room were very good about moving us. I could not have asked for kinder staff. In particular I would commend Alan at the bar, who served us breakfast each morning; Xadim and Jorius at reception who were extremely helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Susan, Thank you very much for sharing your feedback and for completing our survey. We regret to be informed that the level of cleanliness was not up to standard, for which we like to express our sincere apologies. Nevertheless, we are delighted to see that Xadim, Joris and Alan made your stay memorable and they would like to thank you for being mentioned. We want to thank you for staying with us and hope to welcome you again to our hotel. Kind regards, Ben Breekveldt Management Assistant

Wpg Solo - 04/11/2019 Confirmed reviews AccorHotels
« Superb »

The staff was extremely attentive and professional.

L. L. Friends - 04/11/2019 Confirmed reviews AccorHotels

We stayed total 5 night there. Everything is great but the housekeeping didn’t replace the tissue paper and left garbage underneath the sink.

Our hotel has responded to the review
Our hotel has responded to the review

Dear L., Thank you for completing our survey and for sharing your feedback. We are happy that you had a pleasant stay, but would like to apologise for the fact that the housekeeping did not clean the room accordingly. Nevertheless, we want to thank you for choosing our hotel and look forward to welcoming you again in the future. Kind regards, Ben Breekveldt Management Assistant

Ankur K. Business - 02/11/2019 Confirmed reviews AccorHotels
« Unsatisfatory »

Considering its a business hotel i was unhappy with following things -Rooms does not have any pen/pencil notebook -house cleaning dont put toiletries on daily basis -mostly found no one at front desk so had to come down and search for them

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ankur, Thank you for completing our survey and for sharing your feedback. We regret to be informed that your stay at our hotel was not to your liking. Please allow us to express our sincere apologies for the fact that the amenities were not restocked daily by our housekeeping. This was communicated to our Housekeeping Coordinator. Furthermore, a pen and notebook are not provided in the room anymore, since most guests bring their own device to work on. Should you require a pen and/or notebook, this can always be requested with our Front Office. We would like to thank you for staying with us for your trip to Amsterdam. Kind regards, Ben Breekveldt Management Assistant

Anne F. K. S. A. Solo - 30/10/2019 Confirmed reviews AccorHotels
« Ms anne F. »

i enjoyed staying with you in Amsterdam and stayed at the Mercure near the Airport before flying on to Hong Kong and A. .The room was good , restaurant service and food were good. i returned to A. on October 28 . My trip to Amsterdam was to see tourist sights and to catch up with a 90 year old Australian lady who lives in Hilversum . She left A. in 1956 and married a Dutchman and stayed. We met at the Mercure Hotel on October 5 2019

Tyler Couples - 30/10/2019 Confirmed reviews AccorHotels
« Nicky saved them day!! »

I had to change my non refundable and non changeable reservation because my cruise changed the itinerary after I had booked my reservation with you. After a series of mishaps and issues with AMEX who I used to make the reservation, and 8 hours in time difference to convey the information to your hotel, Nicky stepped up. He explained to me you guys don’t usually do this but he went above and beyond to make the customer happy and help with the situation even though your policies said else wise. Thank you so much to him! I will absolutely be using your hotel every time I come to Amsterdam here on out and will tell all my friends and family about your beautiful hotel.

Celia A. Friends - 29/10/2019 Confirmed reviews AccorHotels
« Amsterdam »

We stayed in the hotel for only 1 night, getting in late in the evening and leaving early the next morning. Our stay was very comfortable and I found the staff lovely and helpful.

Business - 29/10/2019 TripAdvisor review
« All Good »

the hotel is a pleasure to stay in, Over time i have got to know the staff and they look after me very well. I am normally a long stay guest, staying either 4 or 8 weeks at a time. Normally on a Sunday evening the service due to the number of temporary employees on duty

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you very much for sharing your experience. We are happy to be informed that you had a pleasant stay at our hotel as you normally stay for a longer period of time. It is a pleasure to read that you generally enjoy your stays with us and the entire Mercure Hotel Amsterdam City Team looks forward to welcoming you to our hotel again very soon. Kind regards, Ben Breekveldt Management Assistant

Michal Business - 28/10/2019 Confirmed reviews AccorHotels
« Overall - very good experience. Nice hotel for a business trip »

Everything around the venue and service provided by the hotel staff was very good. Delicious and rich breakfast, rooms clean and nicely prepared. Only the location was a bit of a problem - morning shuttle to a metro station could be provided a bit earlier as well - it'd be very handy especially on a rainy day.

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