Hotel - Mercure Hotel Amsterdam City
Mercure Hotel Mercure Hotel

Mercure Hotel Amsterdam City

4.0/5 2,558 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private outdoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Bus/coach parking area (Paying)
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Italian
    • Dutch
    • Portuguese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Electric car recharging units
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
    • Local Convenience Store onsite called 'STACH' Open 24/7

Leisure and activities

  • Fitness centre
  • Sauna
  • Babysitting on request
  • Boat excursions  (Nearby)
  • Other sports activities
    • Bicycles rental
    • Bike rack facilities (Paying)
    • Table tennis


  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 07:00-22:00
    • Opening hours : Week-end 07:00-22:00
  • Snack & beverage machine

Business services

  • 14 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
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Hotel location

Companies and event centres nearby


ABN AMRO BANK HEADOFFICE3.8 km / 2.36 mi DWR1.51 km / 0.94 mi ING1.5 km / 0.93 mi LEVI STRAUSS0.1 km / 0.06 mi MCI WORLDCOM0.1 km / 0.06 mi PHILIPS HEADOFFICE2 km / 1.24 mi VISA1 km / 0 mi WTC1.77 km / 1.1 mi
DELTA LLOYD1.27 km / 0.79 mi HONEYWELL1.42 km / 0.88 mi INTRALOX1.42 km / 0.88 mi MC DONALDS1.35 km / 0.84 mi NUON0.87 km / 0.54 mi PWC1.51 km / 0.94 mi WORLD FASHION CENTRE1.79 km / 1.11 mi

Exhibition and convention centre

AHOY ROTTERDAM10 km / 6.21 mi

Exhibition centre

AMSTERDAM RAI2.1 km / 1.3 mi

Your meetings and events

The 14 meeting rooms in the hotel all have Wi-Fi, and meeting facilities and can accommodate a maximum of 350 people. Take advantage of our expertise to make your meeting a success.

Mercure Hotel Amsterdam City Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
1 OR 2 91 m2 3 m 80 25 34 30 50
1 TO 6 500 m2 0 m 350 0 0 0 250
1+2 182 m2 3 m 160 40 56 70 100
1+2+3 312 m2 3 m 280 66 78 132 170
11 66 m2 2 m 50 24 30 24 30
12 65 m2 2 m 45 20 26 24 30
14 27 m2 2 m 0 0 10 0 0
2+3 221 m2 2 m 200 55 60 80 120
3 130 m2 3 m 140 30 44 50 70
4 OR 5 42 m2 2 m 28 15 20 10 20
4+5 84 m2 2 m 46 0 20 20 40
7 OR 8 OR 9 35 m2 2 m 20 20 14 8 10
7+8 / 8+9 70 m2 2 m 40 20 22 16 20
7+8+9 105 m2 2 m 60 0 24 24 30
    • Screen
    • Flipchart
    • Videoconferencing
    • Audio and video equipment
    • Podium
    • Day light
    • WIFI access
    • Syndicate rooms
    • Video equipment
    • Airconditioned meeting room
    • High speed transmission line
    • Slide projector
    • Overhead projector
    • Conference hotel
    • Kitchen & restnt hire available

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 368 rooms

Our restaurants and bars

See all our restaurants and bars
4.3/5 AccorHotels Rating 11,754 reviews

Our guest reviews for
Mercure Hotel Amsterdam City

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 2,558 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Couples - 22/05/2019 TripAdvisor review
« A cut above »

This hotel goes above and beyond to give you a great experience. They have carefully considered what the traveller needs and implemented these measures. Staff were very professionall and always ready to help. Thoroughly enjoyed our stay here. While it is a little out of central Amsterdam, transport was very easy and the hotel offered a shuttle service to the station. There is also a river cruise each morning to get into the Centre.

W. K. L. Couples - 18/05/2019 AccorHotels certified review
« Nice clean room. »

The lobby lifts were not working and it caused a jam for all the guests checking in, as we had to go up to our rooms using the service lift. Bad experience! Then one of the lift was only working for a short while before it broke down again. Unbelievable! Either than that, the room was good and we had a meal at the restaurant and it was good too.

Yvonne Families - 18/05/2019 AccorHotels certified review
« Great place to stay. »

Loved almost everything about hotel. Water taxi to central from patio particularly memorable. Service in bar was poor - I sat at a bar table for at least 30 minutes and received no service. Ended up ordering from bar. Rest of service at hotel was great. Elevator delays were a bit of a problem due to Large Group staying at hotel. Hotel shuttle to Metro only runs very limited schedule and that could be better explained or have more visibility on signs around hotel. Water cooler and apples in lobby were a nice touch and they were a friendly reminder of the hotel while we were touring around Amsterdam. Snack bar in lobby also had a pleasing selection.

Anonymous Business - 17/05/2019 AccorHotels certified review
« Generally good, staff very helpful »

Hotel was comfortable and staff helpful. The food at breakfast and dinner was excellent. Things which could be improved include: - check in. I was offered to check in online before arrival, but when I tried, it turned out that payment was requested, despite me having already paid. On arriving, there was a considerable wait for check in, with only one available member of staff, despite other staff milling around. I was asked to pay the tax, which I thought had been included in my original payment. - the lifts are very slow. Being on the second floor, it was easier for me to use the stairs, which I couldn't find until I asked a staff member - on checking out, the additional payments were confirmed by a member of staff, who told me that an invoice for these will be sent by e-mail. I have not received this.

Josefin Business - 16/05/2019 AccorHotels certified review
« Good »

Great breakfast

Angela Friends - 16/05/2019 AccorHotels certified review
« Amsterdam weekend with the girls »

Lovely hotel fairly close to City centre. Quiet, clean & great cocktails!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Angela, How great that you and your friends had a great time in Amsterdam! And I am pleased that the staff of Mercure Amsterdam city have been able to contribute to this. We hope you will come back to our hotel for a nice Cocktail :) Sincerely, Petra Flanigan Front office supervisor

Gary C. Solo - 16/05/2019 AccorHotels certified review
« Lovely staff »

Stay was great rooms nice beds good very welcomed great staff very helpful

Nina Friends - 16/05/2019 AccorHotels certified review


Ge Business - 16/05/2019 AccorHotels certified review
« Very good »

The lady at the counter was speaking really fast, it was hard to follow her (she was speaking to herself and was not clear)

Our hotel has responded to the review
Our hotel has responded to the review

Dear G., We very much appreciate your comments regarding your stay at the Mercure Hotel Amsterdam City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Petra Flanigan Supervisor Front office

Steve C. Business - 16/05/2019 AccorHotels certified review
« Efficient friendly staff providing excellent service »

Booking in was easy and I was in my room within minutes, room compact but tastefully decorated and I had all the things I needed to make myself comfortable for a business trip, i.e. iron and board, wifi , cupboard space, desk space, power outlets (phone charging outlets would be good). Used hotel for breakfast and dinner and felt comfortable in the surroundings catching the football on the well place TV's....highly recommended. (1 x negative carpet stained in my room 3004, not very nice)

Aibar Couples - 15/05/2019 AccorHotels certified review
« We liked it »

It was a very short trip and while we were in Amsterdam we started this place home. Breakfast is very good. Stuff can always help and always smiles. Metro in few minutes from hotel and untill 9 AM shuttle can bring you there for free. We enjoyed the time we spent there. Thank you

Our hotel has responded to the review
Our hotel has responded to the review

Dear Aibar B., Thank you for taking the time to complete our survey, always nice to receive this positive feedback. We do our utmost to give our guests an unforgettable time in Amsterdam and especially in our beautiful Hotel Mercure Amsterdam City. With kind regards, Petra Flanigan Front Office Supervisor

Anonymous Friends - 14/05/2019 AccorHotels certified review
« Extraordinary staff and ordinary rooms. »

We spoke with Amy upon arrival and she was a great help to us: answering questions, offering a map and things to see in the city, and calling us taxis. That interaction was great. The room itself, though, seemed average and not cohesive with the classy vibes of the lobby. Mainly, the carpeting in the hallway and rooms were what made it feel cheap

Anonymous Friends - 14/05/2019 AccorHotels certified review
« Great! »

Great experience, great and friendly staff. very clean, close to main attractions. I will highly recommend this hotel

Emilia Friends - 14/05/2019 AccorHotels certified review
« Pathetic »

I booked 3 rooms and when we arrived I asked my other friends to check in first. They checked in without any issues. When it was my turn to check in I was told that there weren't any rooms available because they had to still clean more. It was after 5pm and I had driven over 12 hours and all I wanted to do was get some rest. The very rude check in agent told me that I'd have to check back in a half hour to see if my room was available. I expressed my dissatisfaction and she barked back at me that I wasn't the only one waiting. Also, one of the rooms my friends stayed in had a large wet spot on the carpet. When brought to the attention of another agent, they just said "Oh". We spent a lot of money on these rooms and won't ever stay here again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Emilia, Thank you for filling out our survey and sharing your feedback elaborately. We would like to express our sincere apologies for the way the check in procedure went as well as for how you were treated by one of our staff members. This issue is communicated with our Front Office Manager and we discussed this with the staff member. Generally, rooms should be ready for check-in by 2 pm, which was unfortunately not the case in this situation. Furthermore, our Housekeeping Coordinator was informed about the stain in the carpet. We understand that you did not have a good experience during your stay at our hotel, but hope that you enjoyed the city nevertheless. Kind regards, Ben Breekveldt Management Assistant

Mrs F. Friends - 14/05/2019 AccorHotels certified review

Convenient location near the trams but the room wasn’t very clean and the staff not very helpful.

Shaun T. Couples - 13/05/2019 AccorHotels certified review
« Great! »

I found this Hotel brilliant. Good location with 5min walk to metro. Very clean hotel with everything you need. The best thing was the staff very helpful and friendly.

Samuel H. Business - 13/05/2019 AccorHotels certified review
« Solid business travel experience, professional staff, comfortable rooms »

Professional and friendly staff were welcoming, online check-in made getting in easy. Rooms were clean and comfortable, nice reception area. Short stay but went well. Staff called me quickly after I had forgotten something in my room, and had it handy when I came to pick it up. What would have made it a 10: I missed dinner by 10mins ( I would have really loved the steak!); the "silver" breakfast did not feel that special.

Anonymous Business - 13/05/2019 AccorHotels certified review
« good »

all fine, nice big room. Elevators in tower A were excruciatingly slow and overloaded, spent a loooong time each time waiting.

Roger H. Couples - 13/05/2019 AccorHotels certified review
« Amsterdam stay »

Comfortable room, thought breakfast price at €23 excessive so we ate in town (I know it's cheaper if you pre-book). Icing on the cake as a Tottenham supporter was the win over Ajax.

Neil S. Families - 13/05/2019 AccorHotels certified review
« Great hotel in Amsterdam »

Checking into the Mercure went very smooth and effortless. Great friendly staff in all areas of the hotel. I thought the breakfast was way overpriced. And of course alcohol in the bar was really over priced, but I think that was a European thing in general. Other than those 2 things couldn't complain at all.

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