Hotel - Hotel Mercure Bordeaux Centre Ville
Mercure Hotel Mercure Hotel

Hotel Mercure Bordeaux Centre Ville

3.5/5 1,394 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • Italian
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • CHECKOUT UP TO 5 P.M. (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutique Gourmande
  • Porter

Leisure and activities

  • Fitness centre  (Nearby)
  • Hammam  (Nearby)

Catering

  • Breakfast
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 12:00-23:00
    • Opening hours : Week-end 12:00-23:00
  • Snack & beverage machine

Business services

  • 13 meeting room(s)
  • Self service business centre
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Company

AGF0.1 km / 0.06 mi CBAS0.1 km / 0.06 mi DASSAULT10 km / 6.21 mi EADS AEROSPATIALE12 km / 7.46 mi LA POSTE0.2 km / 0.12 mi
ALLIANZ0.55 km / 0.34 mi CONSEIL GENERAL0.85 km / 0.53 mi EADS25 km / 15.53 mi FRANCE TELECOM0.5 km / 0.31 mi ORANGE0.55 km / 0.34 mi

Exhibition centre

PARC DES EXPOSITIONS7 km / 4.38 mi

Your meetings and events

With 10,764 sq. ft. (1000 m²) of restaurant and conference space, 10 meeting rooms and modular space, the Mercure Bordeaux Centre hotel knows how to cater for all of your events.Our teams will be present on site with you at every step to help organize your event and ensure it is a unique occasion and a great success.

Hotel Mercure Bordeaux Centre Ville Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
MELIES 15 m2 2 m 0 0 8 0 8
REX 20 m2 2 m 10 8 10 0 10
VOX 27 m2 2 m 15 10 10 0 10
OLYMPIA PALADIUM 55 m2 2 m 70 20 20 30 60
HOLLYWOOD 75 m2 2 m 50 24 25 35 50
PARAMOUNT 79 m2 2 m 60 20 25 40 40
GAUMONT 82 m2 2 m 60 20 25 40 40
MGM 90 m2 2 m 70 25 30 55 60
PATHE 92 m2 2 m 60 25 25 40 50
PARAMOUNT+GAUMONT 161 m2 2 m 120 50 55 100 100
GAUMONT+UGC 171 m2 2 m 120 50 55 100 100
PATHE+UGC 181 m2 2 m 120 50 50 80 100
PARAMOUNT+GAUMONT+UGC 250 m2 2 m 250 70 70 150 150
    • Meeting room
    • Office
    • Podium
    • Lectern
    • Syndicate rooms
    • Overhead projector
    • Airconditioned meeting room
    • High speed transmission line
    • Video equipment

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

We offer you a moment's relaxation in spacious and comfortable rooms with a contemporary design. Choose between a Standard Room and a Privilege Room that offers a wider range of services.

  • 196 rooms
  • 100% non-smoking hotel
  • 5 rooms for people with reduced mobility
  • Extra bed in room for child
  • Extra bed in room for adult
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • TV Bouquet beIN Sports
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • High speed transmission line
    • Minibar
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Bathtub
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

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4.1/5 AccorHotels Rating 5,029 reviews

Our guest reviews for
Hotel Mercure Bordeaux Centre Ville

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 1,394 reviews
Michelle L. Friends - 15/08/2019 AccorHotels review
« great location and swift service, facilities need to be maintained »

we were able to travel very easily to the train stations and was within walking distance to the centre of town, overall the location of the hotel was the best part of it. the room was comfortable and clean with the exception of the toilet door that was extremely squeaky and would interrupt sleep in the middle of the night should one of us go to the toilet. We gave the staff the same feedback upon check out.

Our hotel has responded to the review
Our hotel has responded to the review

Dear MICHELLE L., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Bordeaux Centre-Ville. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we directly checked with the housekeeping department in order to clean the door of the room 310 and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

G. K. Families - 08/08/2019 AccorHotels review
« NOT THE USUAL QUALITY STAY WE ALWSYS HAVE AT THIS HOTEL »

We have been coming for many years as have family and friends we recommended.. this time we did not find it to be of the usual standard. A few things not good, we were often left towels for 2 people when there was 3 of us in the room. I never got the welcome drink as part of the Silver Ascot card and had to ask for it .. when we got it we got 3 small drinks for our full party of 5.. so 2 guests never got a drink. I also had €100 euros deducted from my credit card and still not refunded yet and finally the hotel attempted to charge me for breakfast when none of us had any breakfast. Overall disappointing.. might need to look at alternative accommodation for next year.. shame as we have always liked this hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear G. K., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Bordeaux Centre-Ville. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I really do want to apologize for the towels in your oom. Please rest assured that we will transfer your comment to our housekeeping department in order to address the problem and prevent future occurrence. For the pre autorisation, in fact we request 50€ per night /per room. I really do want to apologize if this one has been still written on your account but I confirm you that we cancelled on your departure. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Carole C. Couples - 06/08/2019 AccorHotels review
« Great location! »

The location was excellent, close to the subway station and bus station. Walking distance to the old center. A big mall next door, with a big grocery store. Was very pleased with the location. The staff was very friendly and helpful. I did find it odd that there's no "real" front desk in the lobby. Just staff with a laptop... Could use new pillows.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Wayne C., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre-Ville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit at Bordeaux will be as pleasant as the previous one. Sincerely,

Alexandra Couples - 02/08/2019 AccorHotels review
« Satisfied »

Overall ok and satisfied with some minuses in the location (not so close to the city centre), the mini bar was empty, the glasses in the room were all plastic. Also, a very not elegant situation, at the check-in, the person from the staff was insisting that we must guarantee with a blocked amount from the credit card (50 eur/pers/day) although we clearly specified that we are not interested in spending time at the hotel, and therefore was not needed. In case we would have changed our mind we would have paid in cash or at the end. After all he understood but i find it very disturbing that it was very insistent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ALEXANDRA S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre-Ville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Regarding the pre autorisation, we would like to apologize for the inconvenience it caused you. In fact, through the group procedure we request 50e pre autorisation on arrival for any extras but, be sure we will transmit your feedback to the reception in order to be more flexible. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Anonymous Families - 31/07/2019 AccorHotels review
« Acceptable, but not greater than that »

The staff were welcoing and on other occasions helpful, but not actively friendly and on check out we were not even asked if the stay had been satisfactory. Only one chair in a premium double room is totally inadequate (and there is plently of room for at least one more chair); the provision in the room for storing clothes is totally inadequate too (there are no drawers), and there is only one very small table. Not good. The service in the breakfast room was almost non-existent and and both the range and supply of food good be considerably improved. There was better service in the 'restaurant' and the bar, but the food available is very limited.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ROBIN B., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Bordeaux Centre-Ville. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures with the staff to address the problem and prevent future occurrence.We really do want to apologize for the welcome you received. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Anthony O. Friends - 30/07/2019 AccorHotels review
« Mr. »

The Hotel was really enjoyable and there was a very nice atmosphere.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ANTHONY O., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre-Ville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit at Bordeaux will be as pleasant as the previous one. Sincerely,

Anonymous Friends - 30/07/2019 AccorHotels review

Hotel is located close to the City Centre, within walking distance. Rooms are spacious, modern and clean. Would recommend this hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear CHRISTINE M., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre-Ville. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are glad to read that you were happy with the overall experience and that you have enjoyed the location of our hotel. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Anonymous Solo - 30/07/2019 AccorHotels review
« A COMFORTABLE EXPERIENCE »

Room comfortable, good breakfast selection plates rather small for main course. Found informal reception strange but effective service when required

Our hotel has responded to the review
Our hotel has responded to the review

Dear DENNIS B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre-Ville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit at Bordeaux will be as pleasant as the previous one. Sincerely,

Adamo Couples - 28/07/2019 AccorHotels review
« Excellent Hotel Stay in a great city! »

- fantastic hotel! Spent 3 nights here last week . Easy/early check in, superb breakfast buffet, fridge filled with water/drinks every day, location is easy access to downtown, staff friendly, room large, great shower, AC worked amazing, cleaned daily ....and price was at least 50% less than other hotels I was looking at. As an ACCOR member I had access to a privilege rate and paid up from to get a deal. We were very happy with this hotel and express check in/out.....would recommend to anyone!

Our hotel has responded to the review
Our hotel has responded to the review

Dear ADAMO D., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre-Ville. Thank you very much ! It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Tom Couples - 28/07/2019 AccorHotels review

Great location , very helpful staff. Would highly recommend this hotel to anyone visiting Bordeaux

Our hotel has responded to the review
Our hotel has responded to the review

Dear TOM M., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre-Ville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Ellen C. Couples - 24/07/2019 AccorHotels review
« Great location and comfortable room »

Stayed three nights and had a good time. The room was nice with a big comfortable bed and a clean and light bathroom. Very nice with a a lot of charging points for phones and tablets, a Nesprezzo maskin and a kettle for watming water. Also a fridge with free drinks was very welcoming. Well functionning airconditioner. I would have liked there to be a few more english channels on the TV (only BBC World which is not very good). The light bulb in one of the lamps did not work which I think the maid should have checked and Great location and easy to park next door

Our hotel has responded to the review
Our hotel has responded to the review

Dear ELLEN C., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre-Ville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We really do want to apologize the the channels. Be sure that your comment will be transfered to our technician in order to check if you can have more. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Anonymous Friends - 22/07/2019 AccorHotels review
« Very good. »

A well run efficient hotel with unexpectedly very good food for dinner.

Our hotel has responded to the review
Our hotel has responded to the review

Dear JAN F., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre-Ville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Couples - 22/07/2019 TripAdvisor review
« A great good value city centre Hotel »

Cannot praise this city centre Hotel enough. From arrival where the staff were extremely pleasant efficient and welcoming to the condition and cleanliness of the room it was clear we had made a good choice. The breakfast was excellent. The Hotel location is very good for getting around the city. The value for what we experienced was superb, we have stayed in far more expensive Hotels and not had anything like the experience we had here.

Our hotel has responded to the review
Our hotel has responded to the review

Dear 415tonyg We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre-Ville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Keith L. Couples - 19/07/2019 AccorHotels review
« bordeaux stay »

nice stay but could do with more cardboard cups for coffee and milk 2 not enough also could do with some drawers in the room. Restaurant could have more on the menu.

Our hotel has responded to the review
Our hotel has responded to the review

Dear KEITH l., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre-Ville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

G. E. Couples - 19/07/2019 AccorHotels review
« Efficient check in and comfortable stay with good breakfast and clean, functional room »

Overall very well maintained hotel and friendly staff. The immediate environment was not great but overal a positive stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear EDWARD G., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre-Ville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Jacjieb Couples - 16/07/2019 AccorHotels review
« Great hotel fantastic room and helpful and friendly staff. »

After reading some of the reviews I was a bit worried however I found the hotel, facilities and staff great. Free soft drinks in room was welcomed. It is a bit of a walk to main attractions but as there is lots to see it’s not a big deal. For the money I cannot complain and would go back.

Our hotel has responded to the review
Our hotel has responded to the review

Dear RICHARD B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre-Ville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Jo Couples - 15/07/2019 AccorHotels review
« Comfortable stay in a convenient location »

Hotel is a nice comfortable well equipped hotel. Clean and comfortable in a convenient location for visiting the old town and tourist sites. staff were friendly and helpful and spoke English. Nothing to fault.

Our hotel has responded to the review
Our hotel has responded to the review

Dear JOSEPHINE S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre-Ville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Couples - 14/07/2019 TripAdvisor review
« Good location »

Spent 2 nights here. Excellent location as just 100m from airport bus no1. Rather unattractive from the outside and rooms had no view but were comfortable and air-con worked well. Close to old town as well so not far to walk to shops and attractions. Breakfast not quite as varied as some hotels but still plenty of choice. Staff we met excellent . Four star hotel but not quite as many amenities as other Mercure ( no gym/pool etc)

Our hotel has responded to the review
Our hotel has responded to the review

Dear jd6154, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and the location of the hotel. Mariadeck is the district quarter of Bordeaux with a mol and at 5 minutes from place Gambetta, begining of the city center where you can have several shops and restaurants. Regarding the gym, we have a partnership with one at few meters from the hotel and with the explication in the lift. Do not hesitate to ask us directly at reception in order to explain you the access. I really hope to have the opportunity to welcome you soon at Bordeaux, Sincerely,

Mr W. Couples - 13/07/2019 AccorHotels review
« Newly refurbished and smart hotel, good breakfast, friendly staff »

Good experience overall - friendly and helpful reception staff. Bath shower leaked which we reported (missing seal at bottom).

Our hotel has responded to the review
Our hotel has responded to the review

Dear MICHAEL W., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre-Ville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Be sure that your comment regarding the bath has been sent to our technician to fix it today. However, I really do want to apologize to not fixed it during your stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Simon Couples - 10/07/2019 AccorHotels review

Bed was very comfortable, room spacious and clean and a good shower. Breakfast was good with surprisingly excellent scrambled eggs!

Our hotel has responded to the review
Our hotel has responded to the review

Dear SIMON S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre-Ville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit at Bordeaux will be as pleasant as the previous one. Sincerely,

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