ibis Carcassonne Centre la Cité 3 stars

Customer review rating (ALL Rating) 4.1/5 658 reviews

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Description

Hotel extras

  • A 2-minute walk from the downtown area of Bastide St Louis and 10 min from the medieval city.

  • A 10 minute walk from the medieval city and the Château Comtal.

  • 15 minutes on foot from the train station and the Canal du Midi, with bike rental available

  • Secure covered paying public car park opposite the hotel. 20 min to Limoux for Blanquette wine

  • Discover our regional fare at breakfast and at the bar.

Our accommodation(s)

Hotel location

ibis Carcassonne Centre la Cité

5, square Gambetta
11000 CARCASSONNE
France

GPS:43.211615, 2.357415

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

BAR RENDEZ VOUS

Our "Petites Faims" menu offering pizza and bruschetta is available at the bar so you can enjoy a drink or a bite to eat at any time of day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  658 reviews

TripAdvisor Rating  3.0/5  895 reviews

Well located

Customer review rating 3.0/5

Bea Couples - Confirmed reviews ALL

Well located & good breakfast. The rooms are pretty small tho. They also don’t speak neither english or spanish, so it was a little hard and weird to communicate.

Dear BERTA A., Thank you for taking the time to tell us about your experience at the ibis Carcassonne Centre La Cité. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ibis Centre Carcassonne 5 Square Gambetta 11000 Carcassonne 04/68/72/37/37

Small darkness

Customer review rating 1.0/5

Anonymous Friends - Confirmed reviews ALL

The room and the bath was very little and dark. The lift did not work and the room was not clean the second day.

Dear ESTER C., Thank you for taking the time to tell us about your experience at the ibis Carcassonne Centre La Cité. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The reception Ibis Centre Carcassonne 5 Square Gambetta 11000 Carcassonne 04/68/72/37/37

Better places to stay

Customer review rating 1.0/5

Kevin L. Business - Confirmed reviews ALL

We stayed here for a night whilst visiting friends. The welcome on arrival was very ‘matter of fact ‘ and not really welcoming. The lift was not working, no pre advice on this as the the sign mentioned ‘refrubrishment’. Everywhere is painted dark grey so imagine how oppressive it is in a small room. There are better places to stay in Carcassonne, I would never stay here again!

Dear KEVIN L., Thank you for taking the time to tell us about your experience at the ibis Carcassonne Centre La Cité. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Julie MOUNIER Directrice Ibis Centre Carcassonne 5 Square Gambetta 11000 Carcassonne 04/68/72/37/37

Great location, charming and very patient service and good value for money

Customer review rating 5.0/5

Teresa Business - Confirmed reviews ALL

Great stay, nice bedrooms facing to the la Gambetta square where xmas lights are. Third time and we’ll repeat. Thank you!!!!

Dear Teresa P., We very much appreciate your comments regarding your stay at the ibis Carcassonne Centre La Cité. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The reception Ibis Centre Carcassonne 5 Square Gambetta 11000 Carcassonne 04/68/72/37/37

great staff, good location

Customer review rating 4.0/5

Md Couples - Confirmed reviews ALL

Dear Ibis, we did have a lovely stay in your well located, very friendly and accommodating staffed hotel. However, we did have to deduct 2 points from the score as unfortunately the A/C was not working during our 7 night stay. The ladies on the desk came to the room in an effort to check the A/C and said they'd have maintenance look into it. The person on the desk in the evening told us, that's it's a law in France, that A/C does not have to be provided after October 1st, due to energy saving. I was immediately offered a fan by the staff (without asking). It was 22 degrees for our stay, so we did need it - no rain or storms, we were very lucky. The rooms seem a little small at first, but they are very clean and well maintained. Would we come back to this hotel on our next stay? yes, definitely. Thank you.

Dear Mrs. D., We very much appreciate your comments regarding your stay at the ibis Carcassonne Centre La Cité. It is with great pleasure that we receive your compliments. Also, we have taken note of your comments in order to improve your experience during your next stay. Looking forward to welcoming you again, we ask you to believe, Madam, in the expression of our best feelings. Ibis Centre Carcassonne 5 Square Gambetta 11000 Carcassonne 04/68/72/37/37

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Other web-users rate our hotel

  • 472 reviews 9.2/10 Location
  • 667 reviews 3.2/10 Room
  • 534 reviews 9.3/10 Service
  • 11 reviews 5.3/10 WiFi
  • 551 reviews 1.8/10 Comfort
  • 299 reviews 8.6/10 Breakfast
  • 194 reviews 4.7/10 Cleanliness
  • 80 reviews 2.6/10 Amenities

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