Hotel - ibis Hamburg Alster Centrum
Ibis Hotel Hotel Ibis Hotel Hotel

ibis Hamburg Alster Centrum Hotel

4.0/5 1,464 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying)
    • Bus/coach parking area (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Accessible bathroom
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine

Catering

  • Breakfast
  • 1 bar(s)

Business services

  • 4 meeting room(s)
  • Self service business centre
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Congress centre

CCH3 km / 1.86 mi

Exhibition centre

HAMBURGER MESSEHALLEN3 km / 1.86 mi HANNOVER160 km / 99.43 mi

Your meetings and events

Use our events area for your business or private occasions for up to 80 people. The 4 air-conditioned rooms with natural light offer spaces ranging from 115 to 1076 sq. ft. (35 to 100 m2). The projector is available to use free of charge.

ibis Hamburg Alster Centrum Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
ROTTERDAM 35 m2 3 m 30 12 10 12 0
MARSEILLE 50 m2 3 m 40 18 25 24 0
SOUTHAMPTON 50 m2 3 m 40 20 25 30 0
MARSEILLE + SOUTHHAMPTON 100 m2 3 m 80 28 50 50 0
    • Screen
    • Flipchart
    • TV with VCR
    • Meeting room
    • Office
    • Lectern
    • Day light
    • WIFI access
    • Slide projector
    • Overhead projector
    • Airconditioned meeting room
    • Fine Cuisine
    • Accommodation
    • Conference hotel
    • Kitchen & restnt hire available

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

For your own personal wellbeing, all 165 rooms have individually adjustable air conditioning. Soundproofing and innovative beds will ensure you enjoy a relaxing, restful night's sleep. With free WIFI and TV with a wide range of Sky channels.

  • 165 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 2 family rooms
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • WIFI in your room
    • RJ 11 outlet
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.2/5 AccorHotels Rating 1,902 reviews

Our guest reviews for
ibis Hamburg Alster Centrum

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,464 reviews
Angeline L. Friends - 19/08/2019 AccorHotels review
« Perfect for us »

The hotel was exactly what we were looking for. Cheap but still great quality and really nice staff!

N/a Business - 18/08/2019 AccorHotels review
« Not again »

Rooms were not clean. Bathroom smelled strongly of urine. Checking the bathroom I saw that under the seat was covered in fresh smelly yellow urine. Went to Rossmann to get cleaning products and clean it myself. Not trusting the cleaning done by the hotel team. Not happy with the overall hygiene of the room. Old, dirty carpets were not really inviting, already in the corredor. Was the last time staying at a IBIS and maybe at an Accor Hotel. Seems like it Is a problem with this chain. Staying at another hotel of the same chain in Edinburgh, my family and I had the same hygiene problems. Hotel room was not clean. Floors were sticky, even though was not carpet and easy cleaning material. Toilets smelled. Overall experience in your hotels have not been the best. Maybe focus in cleaning and hygiene of the rooms should be a matter addressed to the management and passed through to the teams. It is the kind of thing that there shouldn’t be any short cuts taken.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you for choosing to stay at our hotel and thank you for taking the time to tell us about your impressions during your stay at our hotel. I am very sorry that your stay was not to your satisfaction. I can assure you that the necessary measures will be taken to improve the cleanliness of the hotel. Dear guest, I would be glad if you accepted our apology and gave my team and me the opportunity to welcome you warmly on another stay at our hotel. Kind regards O. Zimmermann

Joao Couples - 18/08/2019 AccorHotels review
« Good service and reception. Comfortable bed but poor quality of bathroom »

The service at the hotel was good. No complains. The bed was also good but the bathroom was not satisfactory. It was quite old and in need of maintenance. The size of the room was small but that was expected. Price quality relation would be good if the bathroom would present better conditions. Excellent location is a plus.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely O. Zimmermann

Anonymous Business - 18/08/2019 AccorHotels review
« Great downtown Hotel »

Pleased with the service, personnel and breakfast. Great location.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, We very much appreciate your comments regarding your stay at the ibis Hamburg Alster Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely O. Zimmermann

Kevin W. Couples - 16/08/2019 AccorHotels review
« Not a good stay - Would not recommend this hotel »

Desk staff was friendly and helpful. Breakfast selection was acceptable, enough choices to have a varied breakfast each day. Proximity to the Alster and the shopping/dining areas was good, short walk to just about anything. Disappointing that there is no in-room safe or coffee/tea making items in the room. Bad Points: 1) The first room given to us was already occupied by someone else. 2) Paid a bit extra for a 'view of the Alster' - that is so misleading as all that means is a room near the end of the hallway where it is easier to see the water if you put your head out the window and strain your neck to the left. 3) Shower drainage was poor, always standing in 2-3 cm of water & the shower door leaked so there was water all over the floor. 4) Breakfast area is so poorly laid out for the amount of people using it. Constantly having to move around people to get anywhere, and the coffee station at the end of the counter where there is constant cross-traffic is horrible. 5) Not enough people working during the breakfast time - always seemed to be out of something, especially the coffee machine. I really do not know if I will use the ibis brand again - this was a huge disappointment. I am really angry about the 'Alster view' as the booking process implied that we would have a direct view over the water, not a glimpse of it if I stick my head out the window. I would suggest if you must use an Accor brand hotel for your stay in Hamburg, find a different one than this. I think you won't leave happy.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest Thank you for taking the time to tell us about your experience at the ibis Hamburg Alster Centrum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We are very sorry for all the problems due the breakfast and the room (technical and the mistake from the reception). We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely O. Zimmermann

Couples - 16/08/2019 TripAdvisor review
« Very good localization both central station and city center. »

The hotel is located at a very peaceful street, near de central station and the main commercial street in Hamburg. The room is very confortable and the bar at the reception desk is also very nice. I really liked to stay there.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely O. Zimmermann

George Families - 14/08/2019 AccorHotels review
« Basic comfort »

The room with basic furniture but comfortable. The bathroom also small but clean. Breakfast very good . Parking excellent. Near the center. Maybe quite expensive

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely O. Zimmermann

Frank Couples - 10/08/2019 AccorHotels review
« Wonderful stay in Hamburg »

Clean and quiet hotel in a perfect location in Hamburg. Stayed for 2 nights, and it was great. Fast check-in with helpful staff. The breakfast is very good and convenient to start the day.

Anonymous Families - 08/08/2019 AccorHotels review
« bad aircon/room temperature, very small room »

the air was humid and the temperature to high had a very bad night

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you for taking the time to tell us about your experience at the ibis Hamburg Alster Centrum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely O. Zimmermann

Fardeen Couples - 08/08/2019 AccorHotels review
« Bed was not comfortable »

It was an ok experience however i didnt like the bed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Kind regards O. Zimmermann

Laurence Friends - 07/08/2019 AccorHotels review
« Convenient and relaxing hotel »

A Gutschein was advertised as being part of the weekend deal but I had to ask for this. When I stayed in March at the hotel the Gutschein was for two drinks but this time only one and the supervisor seemed a little parsimonious. The system for leaving bags seems a little chaotic - no tags on the bag and a very small room which had become overflowing when we returned. Other than that, I like the hotel very well and the service was generally ok.

Robin Business - 04/08/2019 AccorHotels review
« Nice hotel for ea few hours »

Excellent welcome. Quiet room, even during the day and despite the proximity of the railways. Good location (close to the Central Station, the down town, the river).

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely O. Zimmermann

Gregory D. Couples - 03/08/2019 AccorHotels review
« Small rooms »

The room we stayed in was too small for two people. It would be adequate for one. The one and only chair was very uncomfortable. No hand towels were provided, only bath towels. Staff was very friendly and helpful. The rooms looked better online than they did in person.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you for taking the time to tell us about your experience at the ibis Hamburg Alster Centrum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely O. Zimmermann

E. Friends - 30/07/2019 AccorHotels review
« Great »

Hotel was clean and incredibly close to Hamburg railway station. In fact it was an excellent position to do some tourists stuff too. The hotel was clean and if I was to stay in Hamburg again, I would definitely stay here.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely O. Zimmermann

Family - 22/07/2019 TripAdvisor review
« Well located hotel, comfortable room, good cost-benefit rate. »

Silent place, near the Central Railway Station, where you can find access to the subway, and in front of which departs the Hop on Hop off bus (I recommend Line A). Good breakfast, comfortable bed. Good options of restaurants nearby the hotel. Avoid rooms at the end of the corridor: there is a stair in the middle of it.

Paul Families - 20/07/2019 AccorHotels review
« Great location, friendly staff and altogether very good! »

Really good location, great service and very enjoyable short stop!

Denis Couples - 09/07/2019 AccorHotels review
« Nice property in a Nice area »

centrally located, in a nice area, close to the lake, close to the train station lot of nice restaurants and cafe within 5-10 min walking distance. the Ibis is modern, clean perfect for a city break.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, We very much appreciate your comments regarding your stay at the ibis Hamburg Alster Centrum. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely O. Zimmermann

Michael Business - 07/07/2019 AccorHotels review
« Good hotel »

Everything was fine except an air-conditioner. It was making noise only without any cooling ability.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely O. Zimmermann

Anonymous Solo - 02/07/2019 AccorHotels review
« Good location »

Good location, near the central train station and the lake.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, We very much appreciate your comments regarding your stay at the ibis Hamburg Alster Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely O. Zimmermann

Couples - 25/06/2019 TripAdvisor review
« Good location, comfortable bed »

Our room had side views to the lake. Compact standard Obis styles decor, excellent bed and good shower. Reasonable breakfast and short walk to the station. Good bar area with buzzing atmosphere. Quiet area right opposite the Stlantic Kempinski.

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