Hotel - ibis Hamburg Alster Centrum
Ibis Hotel Hotel Ibis Hotel Hotel

ibis Hamburg Alster Centrum Hotel

4.0/5 1,483 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information



  • Breakfast

Business services

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Hotel location

Companies and event centres nearby

Congress centre

CCH3 km / 1.86 mi

Exhibition centre

HAMBURGER MESSEHALLEN3 km / 1.86 mi HANNOVER160 km / 99.43 mi

Your meetings and events

Use our events area for your business or private occasions for up to 80 people. The 4 air-conditioned rooms with natural light offer spaces ranging from 115 to 1076 sq. ft. (35 to 100 m2). The projector is available to use free of charge.

Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
ROTTERDAM 35 m2 3 m 30 12 10 12 0
MARSEILLE 50 m2 3 m 40 18 25 24 0
SOUTHAMPTON 50 m2 3 m 40 20 25 30 0
MARSEILLE + SOUTHHAMPTON 100 m2 3 m 80 28 50 50 0
    • Screen
    • Flipchart
    • TV with VCR
    • Meeting room
    • Office
    • Lectern
    • Day light
    • WIFI access
    • Slide projector
    • Overhead projector
    • Airconditioned meeting room
    • Fine Cuisine
    • Accommodation
    • Conference hotel
    • Kitchen & restnt hire available

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

For your own personal wellbeing, all 165 rooms have individually adjustable air conditioning. Soundproofing and innovative beds will ensure you enjoy a relaxing, restful night's sleep. With free WIFI and TV with a wide range of Sky channels.

  • 165 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 2 family rooms
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • WIFI in your room
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Message alert
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.2/5 AccorHotels Rating 2,296 reviews

Our guest reviews for
ibis Hamburg Alster Centrum

100% genuine reviews from our guests

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tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,483 reviews
John B. Couples - 11/11/2019 Confirmed reviews AccorHotels
« Good location and breakfast and clean two star hotel »

We enjoyed our stay.The staff were always pleasant and helpful.

Stayed I. H. Couples - 10/11/2019 Confirmed reviews AccorHotels
« Nothing special but nothing to complain about. »

Nothing special but nothing to complain about. Just a place to spend the night in.

Anonymous Families - 05/11/2019 Confirmed reviews AccorHotels
« Very good »

Very good about everything

Dan Business - 04/11/2019 Confirmed reviews AccorHotels
« Usual experience »

Low room temperature; friendly staff; very good breakfast; nice evening atmosphere.

Virginia D. Solo - 29/10/2019 Confirmed reviews AccorHotels

Bitchy service, attitude - by several employes. Computer not adequate for English

Our hotel has responded to the review
Our hotel has responded to the review

Dear VIRGINIA C. D., Thank you for taking the time to tell us about your experience at the ibis Hamburg Alster Centrum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hannah Deichert

Russ Q. Business - 26/10/2019 Confirmed reviews AccorHotels
« Fabulous Stay »

Staff Excellent, Great Rooms, Great Place to Stay

Hmv Solo - 25/10/2019 Confirmed reviews AccorHotels
« Comfortable and pleasant »

See above. This is my third time staying at this property and I don't see any immediate reason to change.

Johannsson Business - 22/10/2019 Confirmed reviews AccorHotels
« Manager »

Nice and clean room. Fine.

Anonymous Friends - 21/10/2019 Confirmed reviews AccorHotels
« Value for money »

Value for money

David J. Couples - 08/10/2019 Confirmed reviews AccorHotels
« Very clean & helpful front desk. »

We really enjoyed our stay. Just a two minute walk to the lake and a 10 minute walk to the train station. The art museum is just around the corner.

Anonymous Solo - 01/10/2019 Confirmed reviews AccorHotels
« very basic and badly trained staff »

I had booked via expedia for two days. As I needed to stay longer I called the hotel directly to extend my stay. When I checked in the staff was very rude as she now "had to work twice" for me. I almost left. I asked for an iron and was told I can just pick it up. No offer to bring it to the room or question if I needed any assistance. I work in tourism and your staff (overworked and underpaid I am sure) needs training. I can forgive basic rooms and hard matrasses and a limited snack bar - however it is sad when not one person tries to make you feel welcome.

Anonymous Business - 01/10/2019 Confirmed reviews AccorHotels

A pleasant stay in a quiet hotel and careful/helpful employees

Bob L. Couples - 01/10/2019 Confirmed reviews AccorHotels
« The facilities were clean and well found with attentive staff and an excellent breakfast in central location. »

Good -- see above.

Paul W. Business - 29/09/2019 Confirmed reviews AccorHotels
« Nice, centrally located hotel in Hamburg »

My wife and I enjoyed staying at the ibis Hamburg Alster Centrum this month. We stayed for several days, and I returned twice for additional stays. We found the staff very helpful, the rooms very clean and comfortable, and the breakfast well stocked.

Stephen W. Couples - 26/09/2019 Confirmed reviews AccorHotels
« Great location between the station and lake »

Conveniently situated for Hauptbahnhof, Alster Lake and city centre; an ideal base from which to explore the city. Good breakfast choices including eggs and bacon. Would recommend this hotel and stay here again.

Brigid Couples - 25/09/2019 Confirmed reviews AccorHotels
« Good situation. »

Paid extra for view of lake - had to lean out of window and look left to glimpse it. Shower floods the bathroom; asked reception to deal with it but they couldn't although they asked maintenance to look at it. Decor was trendy a few years ago but is very dated. Staff were polite and breakfast was good. Good situation.

Couples - 23/09/2019 TripAdvisor review
« Ideal location »

Conveniently situated for Hauptbahnhof, Alster Lake and city centre; an ideal base from which to explore the city. Good breakfast choices including eggs and bacon. Would recommend this hotel and stay here again.

Anonymous Couples - 20/09/2019 Confirmed reviews AccorHotels
« Nobody spoke french there. »

But GroupAccor wasn't it a french company? Guys at the rezeption was very unfriendly.

Bernhard Z. Business - 17/09/2019 Confirmed reviews AccorHotels
« MD »

Very professional, friendly and helpful staff. Too bad the hotel uses liquid soap instead of bars

Valmy O. Couples - 16/09/2019 Confirmed reviews AccorHotels
« Hamburg for a short break »

Hotel was clean and staff was very helpful and welcoming. Check-in and check-out were fast. Another good point was the parking space in the hotel and easy access to the reception area. The location is very convenient for exploring the many interesting points of Hamburg. The welcome drink for Accor members was a nice touch.

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