Hotel - ibis Augsburg Hauptbahnhof
Ibis Hotel Hotel Ibis Hotel Hotel

ibis Augsburg Hauptbahnhof Hotel

3.5/5 706 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Reduced mobility rooms
  • Pets allowed
  • 100% non-smoking hotel
  • Languages spoken at the hotel
    • German
    • English
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Dry cleaning / Ironing

Catering

  • Breakfast
  • 1 bar(s)

Business services

  • 3 meeting room(s)
  • Self service business centre
  • Copy/print service available
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Hotel location

Your meetings and events

ibis Augsburg Hauptbahnhof Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
BERTOLT BRECHT 38 m2 2 m 20 8 14 20 0
HANS HOLBEIN 49 m2 2 m 30 10 14 30 0
HANS HOLBEIN / BERTOLT BRECHT 94 m2 2 m 50 20 24 50 0
    • Screen
    • Flipchart
    • Day light
    • WIFI access

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

All rooms at the ibis Augsburg Hauptbahnhof are nonsmoking and offer comfort and relaxation as well as the innovative Sweet Bed by ibis beds for a great night's sleep. Amenities include free WIFI, flat-screen TV with a wide range of Sky channels and desk.

  • 132 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
    • Pulse air
    • 220/240 V AC
    • Emergency exit map
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Telephone
    • Direct dial telephone
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Smoke alarm in room
    • Emergency info in rooms
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.1/5 AccorHotels Rating 558 reviews

Our guest reviews for
ibis Augsburg Hauptbahnhof

100% genuine reviews from our guests

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tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 706 reviews
Cameron S. Couples - 11/09/2019 AccorHotels review
« Very friendly stay. »

We arrived earlier than the stated check-in time and the helpful lady at the check in desk got us checked in early to allow us to drop our bags off before heading out on an adventure. The room was spacious, clean and well maintained, very comforting to stay in.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Cameron, Thank you very much for sharing your positive comments about your stay at Ibis Augsburg Hauptbahnhof. It is such a pleasure to receive positive feedback and I will share this with my team. Your feedback will serve as an encouragement to all of my staff as we strive to continuously improve the quality of our services. We hope to see you again very soon. Kind regards Knut Sander General Manager

Chris Friends - 27/08/2019 AccorHotels review
« Room was fine, internet weak, problems in check-in/check-out »

Dear Ibis, I have stayed in the Ibis Augsburg Hauptbahnhof quite a few times over the last ten years I have been living in Germany, as well as other Ibis' around Germany, in Dubai and have generally been happy with the quality of the hotels and the service. This time, however, I have a major beef with the behaviour of one of the staff at my stay over the weekend. I don't even know if I can blame this particular staff member as it seems to be a very bad customer service policy in place. I was in Augsburg for a wedding last Friday. On Thursday night (22.03.2019) I was scheduled to check in. Because of a missed connection, I travelled 12 hours overnight and arrived at 5:30am the next morning. I checked out on Sunday at 5:15am. On the way back from the wedding, in which the transport provided was a private bus and I lost my bank-card and phone. I was able to book a train trip home with bank transfer, but by Sunday morning I only had 20€ in my wallet and no card to withdraw any money. Because I had paid in advance, so I thought there would be no issues, but on check-out they said I had to pay 12€ for breakfast. I had not ordered breakfast either on the internet, on the the forms or verbally. I paid the whole amount for three nights on check-in, Friday morning at 5:30am before I went to bed. The ceremony at the Standesamt was at 8:30am, so I didn't have time to sit down for breakfast on Friday. Sunday morning I was taking a 5:40am train, so breakfast didn't make sense either. I repeat, I did not want or was able to eat breakfast. Plus, if I had ordered breakfast, I would have paid on check-in with my bank card and the rest of the room when it was claimed I ordered breakfast. Basically, I was told by the man on reception that was in the system, there was nothing he could so I had to pay. Full-stop. I explained I didn't have enough cash on me and I was told if I can't pay, they would have to call the police. Let me just emphasise that point again: they made a mistake and overcharged me, and when I pointed out their mistake, they threatened to call the police. This is unacceptable policy. There are lots of different ways you could charge me if you felt compelled to do so (even though you had no right). You had my credit card on file. You had my full address, passport information, phone number - you could quite easily send me an invoice. If I had bought one extra drink, I would not have been able to pay the account. As it was, I was lucky I could buy a sandwich for breakfast on the train trip back - I hope the irony is not lost here. I hope you will do something to improve this sort of behaviour. I would also like the 12€ back. I'm not normally this rude, but I am not usually this angry. Apart from this particular staff member, I was generally happy with the state of the room and the rest of the staff. The internet is a problem - it wasn't really useable in my room and I had to go to the foyer. The phone also wouldn't dial out of my room - I followed directions (I pressed 0 before I dialed my number), asked for help at reception, got told to try again and just gave up. I would appreciate a response.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., Thank you for taking the time to tell us about your experience at the ibis Augsburg Hauptbahnhof. I´m sorry that your experience didn´t meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. In the night, we´re working together with a company, which is organizing the shift between 11 pm until 7 am, because it´s nearly impossible to find own staff for this timeframe. The employee, who you did had contact is a very new one and it seems to me, that he is not well trained yet. Because of your message, I will admittedly contact the responsible person of the company concerning your comment and complain about the behavior of the staff member. We will of course refund the full amount of the breakfast. Please contact me directly per mail (H1…) with your bank details. Once again, I am very sorry you experienced these problems and sincerely apologize for them. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. We hope to see you again here in Augsburg, please be so kind as to continue placing your confidence in us. Kind regards, Knut Sander General Manager

Roland A. Solo - 26/08/2019 AccorHotels review
« Ok. But the bathroom was too small. »

Service was good and friendly, breakfast OK, but the room was small and the bathroom really very narrow and tiny.

Our hotel has responded to the review
Our hotel has responded to the review

Sehr geehrter Roland Augsburg, wir danken Ihnen vielmals, dass Sie sich die Zeit genommen haben an unserer Befragung zu Ihrem Aufenthalt im Ibis Augsburg Hauptbahnhof teilzunehmen. Die Hotels der Marke Ibis setzen alles daran, um Ihnen bei jedem Ihrer Aufenthalte eine optimale Servicequalität anzubieten. Ihr Feedback hilft uns, unsere Leistungen zu hinterfragen, und an der Verbesserung der Qualität zu arbeiten. Ihre Meinung ist für uns daher von größtem Interesse. Unser Haus wurde nicht als Ibis Hotel eröffnet und weicht daher von den standardisierten Ibis Zimmern ab. In unserem Ibis Augsburg Hauptbahnhof sind die Doppelzimmer ca. 11-12 qm und die Badezimmer ca. 2qm groß. Wir haben das Ziel gute Qualität zu adäquaten Preisen anzubieten. Wir hoffen Sie trotzdem auch in Zukunft bei uns begrüßen zu dürfen. Mit herzlichen Grüßen aus Augsburg Knut Sander Hoteldirektor

Neil Families - 21/08/2019 AccorHotels review
« A hotel for very small people »

Friendly staff, nice lobby, excellent but loud location near the main station. The smallest bathroom in the world! Excellent but not cheap breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear Neil, Thank you for taking the time to share your feedback I am sorry that your experience did not meet your expectations concerning the size of our bathrooms; please allow me to express my sincerest apologies. Nevertheless we hope to see you again very soon at Ibis again. Kind regards Knut Sander Genearal Manager

Anonymous Business - 21/08/2019 AccorHotels review
« It was ok, funktional. »

The room is absolutely fine, unfortunately I had loud neighbours the first night, the rest of the nights were fine though. The carpet in the hallway has a rather pungent smell which is hard to ignore.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. V., Thank you very much for your review! We would be glad to see you at Ibis Augsburg again Kind regards Knut Sander General Manager

Solo travel - 03/08/2019 TripAdvisor review
« Very welcoming and comfortable »

Located close to the central station and at walking distance from the town centre, this hotel offers comfortable rooms, a very friendly staff and a welcoming hall with a bar where you can get drinks and a selection of food at any time

Caroline Families - 25/07/2019 AccorHotels review
« No air conditioning, unbearably hot, noisy, unfriendly staff »

Awful and overpriced. The room was like an oven, noise from the street was unbearable, no air conditioning, unhelpful staff, hugely overpriced and bad value for money.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Caroline, thank you for taking the time to tell us about your experiene. I am sorry that it was too hot in your room due to the warm summer. We´ll gladly provide you a fan if it´s available. Please contact our reception. Thank you very much. Kind regards, Knut Sander - general manager

Hscfp Couples - 24/07/2019 AccorHotels review

Clima needed. Air conditioning needed. Every day the maid closed the window and room was much too hot when I returned. She knew it was hot. Maid left emergency exit door open.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ibis guest, thank you for taking the time to tell us about your experiene. I am sorry that it was too hot in your room due to the warm summer. We´ll gladly provide you a fan if it´s available. Please contact our reception. Thank you very much. Kind regards, Knut Sander - Generalmanager

Graham C. Business - 04/06/2019 AccorHotels review
« Great as always »

Good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. c., Thank you for the review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon. Kind regards Knut Sander General Manager

Philip Business - 16/05/2019 AccorHotels review
« I will not stay at hotels that overcharge customers. »

Your hotel is a great value at its normal rate of 100 some euros a night. But charging 249 euros a night is the equivalent of stealing money from your customers. I consider it completely unethical to charge such exorbitant amounts when the hotel is nearly full. This was not Christmas or a special holiday, it was simply a busy week in Augsburg. Charging a little extra for peak demand is fair and understandable, but charging 2.5 times the normal rate is outrageous. I hope the extra 150 euros you got from me is worth the value of a lifetime customer, because that is what you have just lost. I will not give future business or personal business to a hotel brand that acts in such an unethical way.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. L., Thank you for taking the time to tell us about your experience at the ibis Augsburg Hauptbahnhof. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. It is correct, we do have different rates in Augsburg, depending when you want to stay. At our homepage you see the daily rates over one year in advance. Don’t hesitate to contact us if you need any help. We hope to see you again here in Augsburg, please be so kind as to continue placing your confidence in us. Kind regards Knut Sander

Family - 27/04/2019 TripAdvisor review
« Very welcoming. »

A few minutes' walk from the main train station and from the town centre. Rooms and bathrooms a bit narrow, but very clean and well kept, very friedly and helpful staff. I would have stayed some more days If I had the chance

Jamie B. Business - 22/04/2019 AccorHotels review
« Great Hotel »

Just what i was looking for. Thank you!

Our hotel has responded to the review
Our hotel has responded to the review

Dear JAMIE B., thank you very much for your positive feedback! I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Knut Sander - General Manager

Michael Friends - 05/04/2019 AccorHotels review

No Problems, Everything was fine

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael, Thank you for the review of our hotel. We are glad that you enjoyed your stay. We hope to see you again very soon. Kind regards Knut Sander General Manager

Anonymous Business - 29/03/2019 AccorHotels review

Standard Business Hotel

Our hotel has responded to the review
Our hotel has responded to the review

Sehr geehrter Herr W., wir danken Ihnen vielmals, dass Sie sich die Zeit genommen haben an unserer Befragung zu Ihrem Aufenthalt im Ibis Augsburg Hauptbahnhof teilzunehmen. Die Hotels der Marke Ibis setzen alles daran, um Ihnen bei jedem Ihrer Aufenthalte eine optimale Servicequalität anzubieten. Ihr Feedback hilft uns, unsere Leistungen zu hinterfragen, und an der Verbesserung der Qualität zu arbeiten. Ihre Meinung ist für uns daher von größtem Interesse. Haben Sie nochmals vielen Dank für Ihre Beurteilung. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen Knut Sander Hoteldirektor

davidcookson2016 Solo travel - 28/03/2019 TripAdvisor review
« short walk from the station »

The hotel is situated about 5 minutes walk from the station which was convenient for me as I had travelled by train from Stuttgart the room was quiet and clean and there were nearby facilities to have something to eat

Kevin Friends - 04/03/2019 AccorHotels review
« Usual Ibis weekend stay »

Usual exceptional Ibis standards were met. Nothing to fault with the hotel stay. What I've come to expet staying with this chain.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kevin, Thank you for the review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon. Kind regards Knut Sander General Manager

Anonymous Business - 21/02/2019 AccorHotels review
« not coming back »

1. razor cover left in shower from previous guest 2. soap dispenser in shower was empty 3. toilet in does not stop flushing until pushing the mechanism again 4. uncomfortable mattresses and old towels

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. V., Thank you for taking the time to tell us about your experience at the ibis Augsburg Hauptbahnhof. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I am very sorry you experienced these problems and sincerely apologize for them. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. We hope to see you again here in Augsburg, please be so kind as to continue placing your confidence in us. Kind regards Knut Sander General Manager

Irena N. Families - 18/02/2019 AccorHotels review

The rooms are very small, no hotel parking but location is perfect. I am going to book again the room for my family and my lovely pet Yorki Charly for Jun 2019 :)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Irena, Thank you for the review of our hotel. We are glad that you enjoyed your stay and looking forward to welcoming you in June again. Kind regards Knut Sander General Manager

Ci Business - 31/01/2019 AccorHotels review
« welcoming from checking to breakfast »

overnight train journey interrupt

Our hotel has responded to the review
Our hotel has responded to the review

Sehr geehrte Frau Ising, vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Mit herzlichen Grüßen Knut Sander Hoteldirektor Ibis Augsburg Hauptbahnhof

Guillermo M. Business - 29/11/2018 AccorHotels review
« Very good experience »

was a good experience and close to the main attractions and the train station

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., Thank you for the review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon. Kind regards Knut Sander General Manager We very much appreciate your comments regarding your stay at the ibis Augsburg Hauptbahnhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

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