Hotel - ibis Heidelberg Hauptbahnhof
Ibis Hotel Hotel Ibis Hotel Hotel

ibis Heidelberg Hauptbahnhof Hotel

3.5/5 1,574 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Public indoor parking
    • Bus/coach parking area (Nearby)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
  • Pets allowed 8  EUR
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • French
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Boutiques/shopping  (Nearby)
    • Beauty salon (Nearby)
    • Gift shop/newspaper shop (Nearby)
    • Hairdressing salon (Nearby)

Leisure and activities

  • Beach and water sports  (Nearby)
    • Pedal boat (Nearby)
    • Rowing (Nearby)
  • Other sports activities  (Nearby)
    • Bicycles rental
    • Badminton (Nearby)
    • Basketball facilities (Nearby)
    • Billiards/Snooker (Nearby)
    • Bowling (Nearby)
    • Darts (Nearby)
    • Football (Nearby)
    • Horse riding (Nearby)

Catering

  • Breakfast
  • 1 bar(s)

Business services

  • 1 meeting room(s)
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Hotel location

Companies and event centres nearby

Congress centre

STADTHALLE HEIDELBERG1.5 km / 0.93 mi

Exhibition centre

MAIMARKT MANNHEIM25 km / 15.63 mi

Your meetings and events

Use our conference area with state-of-the-art technology and great service. Two air-conditioned rooms with plenty of natural light can hold 80 or 50 people. Arriving by train is easy as the hotel is located close to the main train station.

ibis Heidelberg Hauptbahnhof Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
K1 80 m2 3 m 0 28 0 0 0
    • Screen
    • Flipchart
    • Soundproof
    • Meeting room
    • Day light
    • WIFI access
    • Overhead projector
    • Airconditioned meeting room
    • Conference hotel

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 170 rooms

Our restaurants and bars

See all our restaurants and bars
4.2/5 AccorHotels Rating 2,468 reviews

Our guest reviews for
ibis Heidelberg Hauptbahnhof

100% genuine reviews from our guests

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tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 1,574 reviews
Chandra A. Business - 09/07/2019 AccorHotels certified review
« Average »

Breakfast options were too less.. Room should have toiletries & welcome kit.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chandra A, thank you for your review and your feedback which we will put under consideration for further improvements in our services. With kind regards, Andreas Kahl General Manager

Shahabas K. M. I. Families - 07/07/2019 AccorHotels certified review
« Good budget place. »

Good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Shahabas k m I., thank you for your positive review and your feedback. We would be delighted to welcome you back to our hotel during your next trip to Heidelberg. With kind regards, Andreas Kahl General Manager

K. T. Business - 05/07/2019 AccorHotels certified review
« Good quiet stay. »

Now that the refurbishment seems to have finished and the hotel is returning back to normality my stay was uneventful. The room was comfortable and quiet (room 441).

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. T., thank you for your review and your feedback. We are glad to read, that you had a good and quiet stay with us. We are looking forward to welcome you back to our hotel during your next trip to Heidelberg. With kind regards, Andreas Kahl General Manager

Private Business - 04/07/2019 AccorHotels certified review
« Unacceptable »

Hair on the toilet seat when I arrived. Window in the bathroom could not be closed with the room being next to train tracks. In the morning no warm water whatsoever. I could have slept in a tent on a campground and would've had the same experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, thank you for taking the time to provide us with your feedback. Obviously your stay wasn't as seamless as it should have been and we deeply would like to apologize for the inconveniences caused. We discussed the cleanliness issue with our housekeeping department and our engineering team will check on the matter with the bathroom window. Regarding the short outage of hot water due to unforseen required maintenance, we also would like to apologize. We tried our utmost to keep the interruption as short as possible (approx. 1 hour) and tried to inform our guest by phone prior to the outage. With kind regards, Andreas Kahl General Manager

M G. Families - 01/07/2019 AccorHotels certified review
« Accessible confortable hotel »

Welcoming staff, fast check in and check out, friendly staff. Comfortable room. Nice breakfast and very accessible should not stay day where else I Heidelberg

Our hotel has responded to the review
Our hotel has responded to the review

Dear M G., thank you for your positive review and your great feedback! We are glad that you highlighted our friendly staff and our comfortable rooms as well as the nice breakfast. We would be very happy to welcome you back to our hotel during your next trip to Heidelberg. With kind regards, Andreas Kahl General Manager

Anonymous Business - 17/06/2019 AccorHotels certified review
« No fridge and no wardrobe in the room »

For the price of the hotel I just expected more comfort. There was no fridge in the room and no wardrobe either. The room was basically a double bed and a really small desk, would not stay there again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear BRUNO R., Thank you for taking the time to tell us about your experience at the ibis Heidelberg Hauptbahnhof. I am sorry that your experience did not meet your expectations. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hotel Manager

Anya Families - 14/06/2019 AccorHotels certified review
« Perfect location »

Perfect location, nice staff, clean room.only problem is the room is too small.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Manager

P.r. Couples - 11/06/2019 AccorHotels certified review
« Pleasant experience »

Good location, clean rooms, good food, friendly management, maybe a little expensive compared other German red Ibis

Our hotel has responded to the review
Our hotel has responded to the review

Dear PHILIP R., We very much appreciate your comments regarding your stay at the ibis Heidelberg Hauptbahnhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Frank Business - 10/06/2019 AccorHotels certified review
« Very noisy »

There was constriction work outside from the local tramway company until past midnight. Hard to get a sleep. After that the noises from the road were still audible. Invest in better windows. Will look for another hotel for my next upcoming stay in Heidelberg.

Our hotel has responded to the review
Our hotel has responded to the review

Dear FRANK M., Thank you for taking the time to tell us about your experience at the ibis Heidelberg Hauptbahnhof. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hotel Manager

Linda S. Couples - 04/06/2019 AccorHotels certified review
« Good hotel next to train station »

The hotel is clean and the bed comfortable. Check in was easy.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Linda S., thank you for your review and your positive feedback. We would be very happy to welcome you back to our hotel during your next trip to Heidelberg. With kind regards, Andreas Kahl General Manager

Rod S. Solo - 31/05/2019 AccorHotels certified review
« Normal high quality Ibis service. »

Usual good facilities pleasant efficient staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rod S., thank you so much for your great review and your positive feedback! We are very happy, that you highlighted our good facilities and our pleasant and efficient staff. We would be delighted to welcome you back to our hotel during your next trip to Heidelberg. With kind regards, Andreas Kahl General Manager

Paulo C. Business - 29/05/2019 AccorHotels certified review
« Pleasant »

Ok room that suited my needs

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paulo C., thank you for your positive review and your feedback. We are glad you enjoyed your stay with us and would be delighted to welcome you back to our hotel during your next trip to Heidelberg. With kind regards, Andreas Kahl General Manager

Alice Business - 27/05/2019 AccorHotels certified review
« Noisy »

Woke up early in the morning because the room was not soundproof.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alice, thank you for taking the time to write a review after your stay. We deeply would like to apologize for the inconveniences caused during your stay due to noise from outside. During our ongoing renovations we are also working on further possibilities to improve the soundproofing of our rooms. We still hope that we will be able to welcome you back to our hotel during your next trip to Heidelberg. With kind regards, Andreas Kahl General Manager

Franco F. Business - 21/05/2019 AccorHotels certified review
« Quick stay, hotel coming out of some refurbishing. »

Quick stay, hotel coming out of some refurbishing. I found cables pending from the roof in the second floor on Sunday evening. Accessing the "parking" by car is a roller coaster as the street is ondulated. The access from the parking spots to the backdoor of the hotel is less than comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Franco F., thank you for taking the time to write a review after your stay with us. We appreciate your feedback regarding the traces of the ongoing renovation and the conditions of the street leading to the hotels back side. Unfortunately the workers involved in the electrics on the second floor forgot to close the corridor ceilings and left the cables hanging. I can assure your, that at no point our guest have been facing any risk but of course, this situation is not acceptable under any circumstances. We already adressed this issue to the company involved. Regarding the street leading to the hotels parking spaces I sadly have to inform you, that this street is totally owned by Deutsche Bahn and therefore our possibilities in influencing the conditions are very limited. I've been informed, that in the next few months the the holes should be filled and corrected and the "roller coaster" wave is supposed to be fixed within another project by the beginning of next year only. We still hope you'll give us a second chance to show you, that we can do better and welcome you back to our hotel. With kind regards, Andreas Kahl General Manager

Anonymous Couples - 20/05/2019 AccorHotels certified review
« Conveniently next to the train station. »

The room was nice and clean and overall we had a good experience. Some things that were a bit annoying though, was that the wifi did not seem to work on our floor and there was no way to block the bathroom window from view from the scaffolding outside it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, thank you for your review and your positive feedback. We deeply would like to apologize for the inconveniences caused by the troubles you had accessing our wifi. We are actually upgrading our wifi facilities and within the next few days we will heavily increase the number of access points in our hotel. We would be happy to welcome you back to our hotel during your next trip to Heidelberg. With kind regards, Andreas Kahl General Manager

Julie B. Families - 19/05/2019 AccorHotels certified review

Staff was extremely helpful. I left my electronic reader in the room at checkout and contacted the hotel to see if they had find it. Not only they responded back but they did everything they could to get it back to me. The rooms were clean and comfortable. It was also very practical to have a bigger room (handicap) for our young adults siblings (sister and brother) traveling with us. That way they had more privacy than the regular room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Julie B., thank you for your positive review and your great feedback! I'm thrilled to read that our team went the extra mile for you and you fully enjoyed your stay with us. We would be delighted to welcome you again to our hotel during your next trip to Heidelberg. With kind regards, Andreas Kahl General Manager

Wanda D. Business - 19/05/2019 AccorHotels certified review
« No privacy and noisy »

I was there for working, and I was very sick. I was first given a room where you could only hear the drilling of the workers outside, and when I wanted to change clothes for work, there was people walking right outside my window. They gave me a new room which it seemed to be not as bad (still noisy), but then in the early morning, after working very late, and having a horrible night with fever and having hardly slept, I was woken up by banging and construction noise. When I was getting dressed again to go back to the conference, there were people working right outside my window. I had to be most of the time with the drapes closed, as if I was staying in a shoe box. I had no privacy at all, I had a horrible headache because of all the noise, I couldn’t rest, overall I had a horrible stay. And I was not compensated in any way! Over all, everything that I needed from you (sleeping and privacy, that is not a lot to ask) was not provided.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Wanda D., thank you for taking the time to rate your stay and write a review. First of all I deeply would like to apologize for the inconveniences caused during your stay by our ongoing renovations. We already try our best to avoid disturbance for our guest as much as possible by limiting the hours of noisy work, so most of our guest are actually out of house. I understand, that it must have been very inconvenient for you to be disturbed like this while being sick and would once again like to apologize. The renovations of our rooms and the facade as described will be ending within the next few days and we hope you'll give us a second chance during your next trip to Heidelberg, so we can show you, that we can do much better. With kind regards, Andreas Kahl General Manager

G. Families - 16/05/2019 AccorHotels certified review
« Very Very Disappointing »

Ibis promotion reputation depends on assessment of Value. One knows on booking to forego the standard "frills" of competitors such as coffee/tea-making facilities, tissues, soap/shampoo, refrigerators, and perhaps separate desk or space around in order to get a basic room at a basic tariff. I was not prepared however for a toilet facility that was squeezed into a tight corner that didn't permit basic functions and I doubt met standard accommodation requirements. Even this inadequacy might have been overlooked had not an enquiry to extend by one day to include Tues 14 May 20 reveal a new tarriff of 195 Euro for that night. Scandalous, given the conditions and under-construction lift etc. No Value for money there. We moved elsewhere for the next 4 nights. Goodbye Ibis

Our hotel has responded to the review
Our hotel has responded to the review

Dear G., thank you for taking the time to write a review after your recent stay with us. We are sad to read, that the size of our bathroom was not able to meet your expectations and you didn't feel a good value for money in our newly renovated hotel room. We deeply would like to apologize for any inconveniences caused also by our still ongoing renovations and would sincerely hope that you would give us a second chance to impress you more during your next trip to Heidelberg. With kind regards, Andreas Kahl General Manager

Robert H. Business - 15/05/2019 AccorHotels certified review
« construction »

Generally good. The construction (which obviously is unavoidable) impacted the stay. The elevator looked really run down and I wondered about dust with all the plastic covers outside my window. fortunately the bull's eye window in the bathroom was unobstructed and I could get some fresh air. The rooms were really quite small. The staff was very friendly and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Robert H., thank you for taking the time to submit your valued feedback. We deeply would like to apologize for the inconveniences caused by our ongoing renovations. We hope you'll give us a second chance to show your our hotel again once we finished our renovations. With kind regards, Andreas Kahl General Manager

Andrea P. Business - 11/05/2019 AccorHotels certified review
« Right Hotel for conferences »

The staying was quite comfortable, very nice breakfast, just missing the usual sets for the after shower skincare.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, thank you for your review and your positive feedback. We are glad that you highlighted our breakfast buffet and would be delighted to welcome you back to our hotel during your next trip to Heidelberg. With kind regards, Andreas Kahl General Manager

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