Hotel - Novotel Marne la Vallée Noisy le Grand
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Novotel Marne la Vallée Noisy le Grand Hotel

3.0/5 693 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying

Leisure and activities

Catering

  • Breakfast

Business services

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Hotel location

Companies and event centres nearby

Company

CARESTREAM1 km / 0.62 mi DIAC / RCI BANQUE1 km / 0.62 mi GROUPAMA0.3 km / 0.19 mi IKEAnull km / null mi POLE EMPLOI1 km / 0.62 mi
DGFIP0.3 km / 0.19 mi FESOFT2.5 km / 1.55 mi IBM1 km / 0.62 mi LAVAZZA1 km / 0.62 mi THOM EUROPE0.1 km / 0.06 mi

Exhibition centre

PAVILLON BALTARD5 km / 3.11 mi VILLEPINTE25 km / 15.63 mi

Your meetings and events

Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can optimize the chances of its success by benefiting from the Novotel networkOur years of experience have let us build a great expertise in meetings organization.

Novotel Marne la Vallée Noisy le Grand Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
FESTIVAL 18 m2 2 m 14 10 10 12 0
VICTORINE 18 m2 2 m 10 0 8 8 0
CROISETTE 20 m2 2 m 20 12 12 18 0
SALON CLUB 27 m2 2 m 0 0 12 0 0
CINECITTA 35 m2 2 m 35 14 14 20 0
FANNY 44 m2 2 m 16 16 15 20 0
ORPHEE 45 m2 2 m 30 16 26 26 0
BUTTES CHAUMONT/ OSCARS 63 m2 2 m 50 30 30 40 0
MARIUS / CESAR 66 m2 2 m 50 25 25 30 0
LA STRADA 70 m2 2 m 60 30 30 40 50
SUNSET 180 m2 3 m 170 0 0 110 130
AMPHITHEATRE 200 m2 4 m 210 0 0 130 60
    • Screen
    • Flipchart
    • Meeting room
    • Videoconferencing
    • Audio and video equipment
    • Podium
    • Lectern
    • WIFI access
    • Video equipment
    • Syndicate rooms
    • High speed transmission line
    • Slide projector

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Spacious, with contemporary design & perfectly modular, the Novotel room adapts to all requirements. They are equipped with functional equipment that combines modern décor, ergonomics and technicality.Discover our fully renovated Executive rooms with contemporary design, equipped with all the necessary equipment and services that will guarantee you a pleasant stay.

  • 144 rooms
  • 128 non-smoking rooms
  • 5 rooms for people with reduced mobility
  • 80 family rooms
  • 9 connecting rooms
    • Pulse air
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • TV Bouquet beIN Sports
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Internet access via Fiber Optics
    • Coffee/tea making facilities
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Emergency info in rooms
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

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3.8/5 AccorHotels Rating 2,785 reviews

Our guest reviews for
Novotel Marne la Vallée Noisy le Grand

100% genuine reviews from our guests

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tripadvisor tripadvisor
3.0/5 TripAdvisor Rating 693 reviews
Justin Couples - 12/11/2019 Confirmed reviews AccorHotels
« Average »

Easily accessible with great links to Disney and Paris. Basic room with required facilities. Restaurant service for breakfast was inconsistent. Some good days and some bad. Some days offered omelettes and fried eggs, other days not. Bacon was there some days and not others. Lack of preparation for key rush times with having to wait 1 day up to 20 minutes. No restaurant facilities for evening meals. Had to find alternatives in the area. Helpful reception staff that were knowledgable. Non smoking rooms where people would still smoke in their rooms. I complained this was happening, but nothing was done. Many times we returned to our room and it smelt of cigarette smoke which was not ideal.

Carsten Couples - 08/11/2019 Confirmed reviews AccorHotels
« Good, but some room for improvement »

Most of the staff - especially at the reception - were really nice and helpful. Our room (upgraded to Executive Room) was nice and clean. However, some details lacked. If there is a Nespresso in the room, I would expect there to be more than 2 capsules for two guests (at least I am used to at least 4 at AccorHotels). We left a note for housekeeping after the first night, and got at least one more for the second night. Breakfast on the first morning was pretty understaffed and though we went there pretty early, a lot of buffet items including baguette were not present and it took a long time to bring more (at least 30 minutes). The second morning, more staff was present, but still lots of items were out though we were early. Normally, that is better at Novotel in my experience. I did not receive my welcome present at check-in and the welcome drink was good only for me instead of me and my wife (as I know it from previous stays). I had the feeling not everybody knew how this was meant to be. Overall, it was a pleasant stay for the nights, but the details leave room for improvement.

Anonymous Business - 04/11/2019 Confirmed reviews AccorHotels

defaut de parking

Manny Business - 10/10/2019 Confirmed reviews AccorHotels
« Functional but tired Novotel in Paris »

The hotel was ok for a 3 days business stay in Paris and the location was fine with the RER not too far and a nearby shopping centre. In terms of comfort, it did not really feel like a Novotel. Quite tired, needs some up keep, the gym is really basic and does not work just with the key but someone from reception needs to open. The Ibis next door looked in better condition and the restaurant was fine too. Overall nothing special and need to try a bit harder if they charge as more upmarket

Tracey G. Families - 09/10/2019 Confirmed reviews AccorHotels
« Problems from booking to checking out »

Booked online was only given 1 option. Superior family room with 2nd room at 50% discount. (No choice to just select 1 room despite only needing 1 room). Paid by credit card. Arrived and explained to concierge I did not need the second room. Please take and give to someone else as I wouldn't be letting my 10 & 11 yr old children have their own room. I was told I "should have paid attention when I made the booking". I was offering the room back (even after paid for it). I was then told I hadnt paid for ANY room. So at this point ok I should have been able to just book the 1 room. No. Given 2 cards. We leave reception go upto the 8th floor. Lift opens and the stench of cigarette smoke!!! They had put us in the smoking section!!! A non smoker and 3 children. After 3 times returning to the reception with the door card not working and 3 tired children i asked if i could buy a soft drink. I was told no. Go to the vending machine in the lobby. I then asked for some plastic cups as the room despite being for 4 guest only had 2 paper cups and 2 bottles of water. The staff member handed me 4 plastic cups then asked me "am i giving my children alcohol?!" Absolutely appaulled i stated NO THERE ARE ONLY 2 CUPS IN THE ROOM AND 4 OF US! I paid for parking in advance yet every time we left the hotel I had to pay again and again. On checking out I am now explaining to another staff member the 2nd room wasnt touched. The staff then called up to the cleaning service to check if we had used the room. Obviously they confirmed we hadnt. At this point they agree to not charge me for the second room but added on breakfast, parking and whatever else. I explained again that I had already paid in advance by credit card. But they insisted I hadnt. I then had to pay with another debit card €358 to cover the stay and breakfast, parking. I return home to england and finally manage to check my credit card statement which clearly shows my full payment in advance for the rooms and services. So now I have been charged almost £700 for 2 nights and 2 rooms. 1 of which wasnt even used or needed. Had to sleep in a room that stunk of cigarettes. I am asthmatic and now have to claim back one of my charges they insisted I hadn't paid.

Anonymous Business - 03/10/2019 Confirmed reviews AccorHotels
« things did not look under control »

breakfast with very little staff, no spoon, no cup, no clean table room service has to be paid immediately but no payment tool was brought by the person, so i was asked to come down to pay...so it was a new concept for room service :-) lunch was slow service but good food room was nice and not noisy at all

Gertjan Friends - 29/09/2019 Confirmed reviews AccorHotels
« Leuk en proper hotel! »

Alles top!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gertjan C., We very much appreciate your comments regarding your stay at the Novotel Marne-la-Vallée Noisy-le-Grand. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

S. R. Business - 21/09/2019 Confirmed reviews AccorHotels
« Clean room and friendly staff »

The room was very clean and of a reasonable size. The kingsize bed was from my perspective too soft. Beside 35 French tv channels they had also 4 English shows (movie and series). The staff was very friendly and helpful. The hotel offered a swimming pool (15 meters) and a gym.

Vandana P. Families - 16/09/2019 Confirmed reviews AccorHotels
« Clean premises And good staff »

Comfortable

Steve R. Business - 11/09/2019 Confirmed reviews AccorHotels
« Mr Steve R. T. »

Now for the Hotel! While the rooms where clean, the third bed was not at all comfortable, more importantly they had turned the Aircon OFF! And only had a limited number of electric fans available. The staff were dismissive and at times rude, the final straw was the plaster falling off the ceiling narrowly missing two children in our party…the staff walked over, shrugged and walked off! Just thought you would like some feedback for next time. Best wishes Carole Carole Connor Data Analyst Tyne and Wear Fire and Rescue Service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Steve R. , Thank you for taking the time to tell us about your experience at the Novotel Marne-la-Vallée Noisy-le-Grand. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Pkavi Families - 02/09/2019 Confirmed reviews AccorHotels
« A stay I would rather forget »

1. very outdated and dirty 2. staff have no manners (no one ever greets customers. Instead they stare you in the face) 3. room was not cleaned for the 3-4 days we were there. (only bed was done, bins were emptied and towels were changed). In a nutshell, just the minimum 4. no AC. It's the 1st hotel to have a 4 star in my experience that does not have an AC!! I am not sure how you got a 4 star because I would classify you as a 1 or 2 star. I am extremely disappointed and will not book with Novotel again nor will i recommend anyone to book with novotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear KAVIRAJSINGH P., Thank you for taking the time to tell us about your experience at the Novotel Marne-la-Vallée Noisy-le-Grand. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Emily Families - 25/08/2019 Confirmed reviews AccorHotels
« Very disappointed »

Having stayed in numerous Novotels before and been impressed by the quality and service of the hotel brand, I was thoroughly disappointed upon checking into this hotel. Whilst the ground floor had been renovated, the rooms had not. I had booked a superior room, bearing in mind this was a 4 star hotel, and I could have got a nicer room at an Ibis! The room hadn’t been cleaned and had brown stains up the wall, was very small and dated. We changed into a different room due to the cleanliness issues and whilst the room was ‘clean’ it was still very disappointing. There was no air conditioning which meant the night was unbearable to sleep. Novotel and the Accur brand need to really be more honest with guests with the hotel description and bedroom images when booking to avoid severe guest disappointment.

Our hotel has responded to the review
Our hotel has responded to the review

Dear EMILY W., Thank you for taking the time to tell us about your experience at the Novotel Marne-la-Vallée Noisy-le-Grand. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Family - 22/08/2019 TripAdvisor review
« A very poor Novotel »

I've stayed in a few Novotels and generally they're consistently good, this wasn't. When we arrived late evening there was no restaurant or room service available. The adjoining grill, due to close at 11pm, refused to serve my family of four at 10.30pm until we begged. They were incredibly rude throughout. There were buckets collecting leaks in the foyer. The rooms were small, dated, the toilet smelled of a men's urinal and there was no air conditioning... it was so hot we couldn't sleep, even after a long journey from the South of France. Breakfast was also disappointing. Largely sugary cereal and some cold meats. the hot option appeared to be the cold ham warmed up. Having stayed in the lovely Novotel Beaune the week before, this was a complete contrast. Wont be returning to this one.

Clare A. Families - 13/08/2019 Confirmed reviews AccorHotels
« Great location, nice hotel »

Easy check in. Helpful hotel staff. Rooms were quite warm and would have benefited from individual cooling system but overall a good experience. Breakfast was very busy on day 2 of our stay and there was few staff who were doing their best to serve lots of people.

Our hotel has responded to the review
Our hotel has responded to the review

Dear CLARE A., We very much appreciate your comments regarding your stay at the Novotel Marne-la-Vallée Noisy-le-Grand. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Mark H. Families - 02/08/2019 Confirmed reviews AccorHotels
« Worst service I’ve ever experienced in any hotel »

If the survey was only for the service at the hotel, I would have scored it 0. I scored 3 because the room was as expected. Having stayed at Novotel in the UK & abroad, I was extremely let down by the service from the hotel staff. From simply ignoring myself & family at the reception & bar, leaving me waiting for service, not having change, running out of drinks, no staff on Sat & Sun, table tennis equipment locked in managers office over the weekend and plenty of other examples. None of the staff showed any interest in providing even a basic level of service. They were simply uninterested and lazy. Not even once in 7 days did anyone say hello or good morning. I will never stay at this hotel again and I await a response before raising a formal complaint and posting a tripadvisor review.

Our hotel has responded to the review
Our hotel has responded to the review

Dear MARK H., Thank you for taking the time to tell us about your experience at the Novotel Marne-la-Vallée Noisy-le-Grand. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Ben Business - 26/07/2019 Confirmed reviews AccorHotels
« Bleak location, ageing hotel »

The surrounding area can be described as bleak. It has a bit of a post-apocalyptic vibe, which might not be everybody's cup of tea. I did not feel unsafe, it just felt really weird. Especially the entrance to the nearby shopping center/RER station, which looks like a cross between nuclear shelter and garbage dump. The first room I was assigned (7th floor, IIRC) was big, but turned out to be a smoking room. It smelled a bit of smoke, so I went back to the reception to ask for a non-smoking room. I got room 504. I think the room was considerably smaller than the original one, but I did not spend much time there, so I didn't care. The room felt fairly spartanic (as was the bathroom, to an even larger degree). The paint on the wall looked rather utilitarian, not really like 4 stars. In the bathroom, there was no curtain or other means to prevent flooding when using the shower. That was a bit of a no-go for a place charging >100 Euros a night. The room seemed to be climate-controlled to a certain degree, but the temperature could not be user-controlled except to *increase* it. Given temperatures around 40°C those days, that was not really an option. The first night, this still worked fairly well. The second night, temperatures were quite high in the room, and I could not detect any effect of the a/c. I got rid of the blanket, but still did not sleep well due to the heat. Having seen a poster promoting environmental awareness in the lobby, I asked for my room not to be made/cleaned as I was staying only two nights. Unfortunately, this seems to not have worked, as my bed was made and the towels seemed fresh when I came back the second evening. Finally, my room rate did not include breakfast. I think it would have been ca. EUR 16, which seems a bit much for breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear NURUBENEDIKT P., Thank you for taking the time to tell us about your experience at the Novotel Marne-la-Vallée Noisy-le-Grand. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Anonymous Families - 14/07/2019 Confirmed reviews AccorHotels
« Just ok »

Very poor attendance at Reception, No extra milk for coffee on request, limited choice of breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear FIDELIS M., Thank you for taking the time to tell us about your experience at the Novotel Marne-la-Vallée Noisy-le-Grand. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Anonymous Families - 11/07/2019 Confirmed reviews AccorHotels
« Just OK »

The guy at the reception at night (bald guy) needs to be taught customer service. No Greetings or whatsoever, very cold and not interested to serve.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

Ilan Business - 07/07/2019 Confirmed reviews AccorHotels
« First room was unacceptable »

The carpets were unacceptable and not cleaned even after requesting this twice. My first room was not according to the Superior room I ordered. At least they changed this after 2 days

Our hotel has responded to the review
Our hotel has responded to the review

Dear ILAN H., Thank you for taking the time to tell us about your experience at the Novotel Marne-la-Vallée Noisy-le-Grand. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Guest Relation, Camille Rambach

Carl K. Business - 29/06/2019 Confirmed reviews AccorHotels
« Rooms are not equipped by air condition with expensive rate »

No air condition in the rooms in hot summer + high rate

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. Sincerely, Guest Relation, Camille Rambach

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