Hotel - Mercure Arras Centre Gare Hotel
Mercure Hotel Mercure Hotel

Mercure Arras Centre Gare Hotel

4.0/5 964 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed
  • 100% non-smoking hotel
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Cash machine  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30-14:00 / 19:00-22:00
    • Opening hours : Week-end 06:30-12:00 / 19:00-22:00

Business services

  • 13 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
  • Business center with support staff
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Company

BASE NAUTIQUE2.5 km / 1.55 mi CARRIÈRE WELLINGTON1 km / 0.62 mi ENERSYS HAWKER10 km / 6.21 mi HAWKER4 km / 2.49 mi LES PLACES0.7 km / 0.43 mi RHONE POULENC4 km / 2.5 mi
BOWLING WORLD0.9 km / 0.56 mi CITÉ NATURE0.9 km / 0.56 mi HAAGEN DAZS4 km / 2.5 mi LE BEFFROI0.7 km / 0.43 mi MUSÉE0.9 km / 0.56 mi VIMY13 km / 8.08 mi

Congress centre

ATRIA HOTEL MERCURE0.1 km / 0.06 mi

Exhibition centre

LES TISSERANDS0.1 km / 0.06 mi

Your meetings and events

In the heart of the region, a stone's throw from the historical center and opposite the TGV train station, the Mercure Arras Centre Gare hotel is in a prime location, ideal for team meetings, hosting customers and organizing conventions or conferences.With its 300-seat auditorium, 12,917 sq. ft. (1200 m²) exhibition hall and 7 meeting rooms, the hotel can accommodate between 2 and 500 people in a warm and friendly setting. Our team will help you prepare for your event

Mercure Arras Centre Gare Hotel Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
CARDIFF 10 m2 2 m 0 2 0 0 0
SALON CLUB 25 m2 2 m 0 0 10 0 0
DUBLIN 44 m2 2 m 15 8 15 8 0
WELLINGTON 47 m2 2 m 30 16 30 19 0
EDIMBOURG 62 m2 2 m 40 22 40 30 0
CANBERRA 80 m2 2 m 0 28 60 40 50
OTTAWA 100 m2 2 m 80 30 80 60 60
PATIO 140 m2 2 m 0 0 130 0 130
SALLE DES BEFFROIS 150 m2 2 m 120 50 120 70 110
OTTAWA/CANBERRA 180 m2 2 m 0 45 110 90 110
LES PLACES D'ARRAS 290 m2 0 m 0 0 250 0 250
AUDITORIUM LONDRES 326 m2 6 m 300 0 300 0 0
TISSERANDS 1,200 m2 6 m 800 0 1200 600 500
    • Auditorium
    • WIFI access
    • Syndicate rooms

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Whether you are traveling alone, as a couple or with family, enjoy our quiet, spacious rooms, each furnished with a double bed or twin beds. If you want additional facilities and comfort, choose our Privilege Rooms.

  • 80 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • 9 family rooms
  • 8 connecting rooms
  • Baby bed
    • Pulse air
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • Bouquet with TV Canal+ and Canalsat
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Baby bed
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Coffee/tea making facilities
    • Minibar
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.4/5 AccorHotels Rating 2,214 reviews

Our guest reviews for
Mercure Arras Centre Gare Hotel

100% genuine reviews from our guests

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tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 964 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Marilyn Couples - 10/09/2019 AccorHotels review
« A pleasant surprise. »

Hotels near stations are not always the most comfortable or welcoming but this hotel was the exception. The staff were welcoming and helpful, the room was very comfortable with an excellent bathroom. Service at the bar was very good and we enjoyed a first class dinner in the restaurant . We will revisit on return to Arras.

Alison Couples - 09/09/2019 AccorHotels review
« Okay stay in an okay hotel! »

Hotel was nice and clean and public areas were very modern. However, some rooms were being renovated and work started before 9am. We were leaving early so it didn’t effect us but we met a few disgruntled guests that had been woken up by the noise and the hotel staff were less than sympathetic about it! So might be worth checking if there is any planned work before you stay! Also, there was no air conditioning so the room got a bit stuffy at night. In the morning we noticed the cleaning cupboard was full of fans but we were not told these were available on request before our stay or at check-in so never thought to ask. Also, we got charged twice....I’m still trying to get this issue sorted with them and my bank!

Jane T. Couples - 08/09/2019 AccorHotels review
« Good quality hotel made for a relaxing overnight stay »

Stopped here for an overnight stay on way back to tunnel from Burgundy. Hotel centrally located with underground parking for our car. Rooms very well equipped and made for a relaxing stay after a long drive. Breakfast was good and overall staff very helpful

Couples - 08/09/2019 TripAdvisor review
« most things very good BUT........ »

location fine; decor brilliant, attitude of staff good BUT the room awful. Refurb directly above the room heavy duty drilling and no mention at book in about the disturbance. On enquiry this was from 9am to 5pm everyday and will go on for some weeks. This was dishonest of hotel management. A notice in obne of the lifts stated it was all really good news...... NOT SO. We obtained a change of room after complaining - so why block the renting of that bad room (no 201) to start with. So much for being an ACCOR silver points holder.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, We are sorry if you were disappointed by your stay. We understand that the noice was a problem but we have to make the refurbishment in order to offer a better experience to our guests. We hope to welcome for a next stay with a new hotel. Regards, Sabrina - Front Office Manager

Arthur P. Couples - 06/09/2019 AccorHotels review
« Well situated hotel, friendly and helpful people, adequate accommodation. »

The absence of air conditioning in the middle of the summer made our stay less comfortable than it would otherwise have been. The organisation at breakfast was curious. Items were placed randomly and we had to search for things. For instance the butter was nowhere near the bread. The one person on duty, whilst helpful, was running around constantly and too busy. Other than that, the hotel was as we expected, which is important when you are travelling. In particular, the staff were delightful.

Sue Couples - 05/09/2019 AccorHotels review
« Room and food were all good. The staff were pleasant and helpful. »

Everything was good other than some noise created by the refurbishments taking place. Room and bathroom were good. The breakfast was very good. Staff were very helpful and made arrangements to meet our request of storing our two bicycles.

Couples - 05/09/2019 TripAdvisor review
« comfort in the Centre of a great City »

A perfect location for a touring holiday. Comfortable, good food and off-road parking. . Ideal for transit iand only one hour from Calais. Staff were friendly and service was excellent We will stay again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, Thank you for your nice comment. Best regards, Sabrina - Front Office Manager

Bernice H. Couples - 02/09/2019 AccorHotels review
« No surprises »

The hotel was very receptive and our room clean and very comfortable.

Mw Couples - 02/09/2019 AccorHotels review
« Excellent hotel, excellent location, nice 'extra touches' throughout the property and friendly staff. »

Check-in was efficient and we were handed our 'elite member' free drink voucher together with the room key. Room was very nicely appointed with touches such as spa shower treatments, dressing robes and slippers in the room. As the room was warm I wanted to use the air conditioning but it was not working. I reported this to front desk who informed me that there was currently no air conditioning as there was a refurbishment going on (I later saw signs to that effect that I had missed in the elevator) but on returning to our room there was a silent but effective fan provided. Two people who deseerve a mention: The team at the bar late in the evening (31st August) were kind enough to make my wife a hot drink after the machines were closed down (at another location). They showed true customer service skills and were very pleasant to talk to. The lady overseeing breakfast service is a credit to your brand and should be recognised. She was friendly, helpful and always attentive to the food service, making sure that customers where well looked after and her team supported. Excellent job. Great hotel - will stay again.

Kate S. Families - 27/08/2019 AccorHotels review
« Perfect location and friendly helpful staff »

An excellent enjoyable stay

Christine H. Couples - 26/08/2019 AccorHotels review
« Hotel beautiful but building works spoiled it »

The hotel was beautiful and the original room we were given was an upgraded premier room. Unfortunately there was a lot of drilling and banging which started early in the morning so we complained at reception We were moved to another room which, although still a premier room, had not been upgraded and was not as nice. Unfortunately also the noise from the builders was just as bad, so there was no point asking for another move as it was obviously the same throughout the hotel.

Robert H. Couples - 26/08/2019 AccorHotels review
« Excellent all wonderful »

Very good

Paul R. Couples - 21/08/2019 AccorHotels review
« Great hotel »

Very very good ..great facilities very modern and clean ..breakfast great staff wonderful

Paul S. Friends - 19/08/2019 AccorHotels review
« Mr Paul Saundeds »

We arrived on a Sunday after a long journey. We asked the receptionist for a restaurant recommendation, she couldn’t give one, just said there was loads of choice in the main square. But on a Sunday in August that proved incorrect, the bars were more about drink than food. We went back to tje hotel and the restaurant, we arrived three minutes before it was die to open and were told to go away and come back (how about “why not take a seat we’re about to open in three minutes” if that needs saying). Restaurant Manager blanked us when we wanted him to take out order. By comparison the receptionist and restaurant manger on the Monday were brilliant.

Couples - 15/08/2019 TripAdvisor review
« Rescued by Location »

The hotel is a few minutes stroll from La Place des Heros and La Grande Place so is ideally located for a calm weekend break within easy reach of the main restaurants and bars. Weekdays at the moment are disturbed by refurbishment works going on and I understand this is the case until December. It is bearable but annoying that they do not warn you when you book. Breakfast is adequate but frankly a hotel in France should be able to get proper croissants and real baguettes rather than those they use. Details matter!

Wakefield Couples - 14/08/2019 AccorHotels review
« Clean friendly hotel »

Stayed in privilege room. Very spacious with comfortable bed and opening window. Breakfast was plentiful with a good choice of foods

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Sabrina Iglesias - Chef de réception

De G. Business - 14/08/2019 AccorHotels review
« Smiling and helpful staff, good room, easy parking »

Quick and efficient check-in Large room but no bath and no upgrade sadly (I m missing my good morning coffee and fridge ;-) Fast checkout, remember to not charge all on one card if we ask to split the bill...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. We are sorry about the bathtub. We haven't lot of bath in our rooms. We hope to welcome you back to our hotel very soon! Sincerely, Sabrina Iglesias - Chef de réception

Chris B. Couples - 06/08/2019 AccorHotels review
« Best sleep in years »

Very comfortable bed and room... staff at check in were excellent

John Solo - 05/08/2019 AccorHotels review
« As usual despite the on-going works the staff were all superb as usual »

The air conditioning is still not finished and my room was very hot. Opening the window helped but it was too noisy to keep it open all the time.

Michelle R. Couples - 05/08/2019 AccorHotels review
« Ok »

Room too hot no air conditioning. Note poster in lift advising of refurbishment due soon in rooms. Received text advising our room was ready, we had checked in on line only to arrive at the hotel and have to wait for our room to be cleaned. No staff in bar , struggled to get welcome drink

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