Hotel - Hotel Mercure Wien City
Mercure Hotel Mercure Hotel

Hotel Mercure Wien City

4.0/5 1,177 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Nearby)
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • French
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Shoe shine machine

Leisure and activities

  • Well-being  (Nearby)
    • Jacuzzi (Nearby)
    • Massage (Nearby)
    • Sauna (Nearby)
    • Solarium (Nearby)
  • Boat excursions
  • Other sports activities  (Nearby)
    • Bicycles rental (Nearby)
    • Jogging track (Nearby)

Catering

  • Breakfast
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30/23:00
    • Opening hours : Week-end 06:30/23:00

Business services

  • 1 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Companies and event centres nearby

Company

ALCATEL2 km / 1.24 mi OPEC0.2 km / 0.12 mi SIEMENS AUSTRIA0.8 km / 0.5 mi
IBM AUSTRIA0.2 km / 0.12 mi RAIFFEISEN AUSTRIA0.1 km / 0.06 mi

Congress centre

AUSTRIA CTR VIENNA3 km / 1.86 mi

Exhibition centre

VIENNA2 km / 1.25 mi

Your meetings and events

Do you need a meeting room, car park and Internet access? Then the Mercure Wien City hotel is the right hotel for you! It is located in the heart of Vienna but can still be easily accessed by car.We offer individual and professional advice to ensure that your event at our hotel on Hollandstrasse is a success.Take advantage of our newly renovated meeting room and enjoy coffee breaks with delicious snacks!

Hotel Mercure Wien City Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
WIEN 115 m2 4 m 70 30 30 50 0
    • Screen
    • Flipchart
    • TV with VCR
    • Meeting room
    • Office
    • Day light
    • WIFI access
    • Overhead projector
    • Airconditioned meeting room
    • Catering available

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Something to suit every taste. Choose between our comfortable Standard Rooms, modern Superior Rooms and luxuriously appointed Privilege Rooms.

  • 122 rooms
  • 100% non-smoking hotel
  • Extra bed in room for adult
  • Baby bed
    • Pulse air
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Direct dial telephone
    • Baby bed
    • High speed transmission line
    • Coffee/tea making facilities
    • Minibar
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.5/5 AccorHotels Rating 2,077 reviews

Our guest reviews for Hotel Mercure Wien City

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,177 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Couples - 06/12/2018 TripAdvisor review
« Basic clean accommodation more 3star »

Clean hotel and friendly staff but very basic, reception area also next to the smallest bar in the world with one tap of beer and no where to really drink it as the reception seating area is like a series of bed cushions looking onto the street so hard to be comfortable with door sliding open every few mins and cold rushing in. Breakfast room also very small.Room was cleaned daily My 2 real complaints were the pillows were terrible flat and lumpy even the replacements that were asked for were as bad and secondly 70 stations on the TV and 2 of them are English speaking and guess what .....BBC news and Sky news ...That is not good enough for a 5 night stay as you need a break from visiting all the sites in Vienna and to have to watch these for 5 days was soul destroying other than that Free WiFi a plus and good location to centre of Vienna .

Artem M. Families - 20/11/2018 AccorHotels certified review
« There was no type of room, that I’ve booked. »

No room with one big bed. Also this room was with greeting card for some other guest. So I was given a room of worst type with one bed!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Artem M., Thank you for taking the time to tell us about your experience at the Hotel Mercure Wien City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, General Manager

Kiril B. Business - 15/11/2018 AccorHotels certified review
« Below average »

There was fire alarm at 12:30am which woke me up and no information was given to us what is going on or what should we do. It seemd like a false alert but in any case I think it should have been handled more professionally, it was in the middle of the night after all. Breakfast selection is also quite limited and I think needs to be improved.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kiril B., Thank you for taking the time to tell us about your experience at the Hotel Mercure Wien City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, General Manager

Friends getaway - 14/11/2018 TripAdvisor review
« Weekend in Vienna »

Nice hotel in quite area within walking distance to city centre. Just walk over the bridge and you reach a lot of sights and nice places to eat and drink. A tip is to join the hotels city-walk, including history and nice places to see.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for stayinf with us at Mercure Wien City and for taking the time to review your visit. It was our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the stellar review and the highest marks in nearly all categories. We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Best regards Manager

Minas Couples - 07/11/2018 AccorHotels certified review
« good location and value for money »

Fast check-in. Good location. Rooms clean. Puble areas well maintened. Staff friendly. The toilet needs a bit improvement (shower than bath).

Our hotel has responded to the review
Our hotel has responded to the review

Dear Minas K., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager

Solo travel - 22/10/2018 TripAdvisor review
« wien october 2018 »

I stayed at Mercure Wien City hotel for 3 days in October 2018 and I can only recoomend it: the personnel is friendly and polite; the hotel is close to city center, the stephansdom is 5 minutes walk and the KHM and the other important attractions /museum can also be reached walking. there are 2 underground stations, buses and trams all 2 minutes from the hotel and next door there is a supermarket and a bakery. based upon my experience I can only reccomend this hotel.

Our hotel has responded to the review
Our hotel has responded to the review

We are always pleased to learn that our guests have enjoyed their visit with us and that our commitment and efforts to provide the best services possible have been a success. Dear Guest! When guests like you take the time to write a review based on their visit at Mercure Wien City, we are particularly appreciative. Therefore, on a personal note as well as on behalf of my entire staff, I would like to send a sincere “thank you.” It is rewarding for us to know when or hotel property and services leave you satisfied and to receive respective ratings and great feedback. Your comments encourage us to continue to provide the best possible services for our guests. We are looking forward to welcoming you as a guest in our hotel again. Best regards, General Manager

Roy C. K. H. Couples - 18/10/2018 AccorHotels certified review
« A great stay in the city of Vienna »

It is a great stay in the city of Vienna. The hotel was clean, breakfast was good and the staff were very helpful. Will stay there again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kah H. Roy C., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager

Silvia Solo - 15/10/2018 AccorHotels certified review
« amazing holiday first time in wien »

the personnel were friendly and helpful - if I may say I found the room a bit dark

Our hotel has responded to the review
Our hotel has responded to the review

Dear Silvia P., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager

Business - 11/10/2018 TripAdvisor review
« Vienna business trip »

Hotel provided exactly what I needed. Good location close to the centre, excellent accommodation, good arrival and check out experience. It was only 5 minutes walk to/from the Morzinplatz bus stop with a direct link with the VAL2 bus service from the airport, so no need to pay for expensive taxis,

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest! Thank you very much for your visit and for taking the time to review your stay at Mercure Wien City. We are very pleased that you rated us highly to highest in almost all categories and are delighted that you really enjoyed your stay with us.. Our guests deserve the best. It is of great importance to us that you were satisfied with our services. The high ratings and positive remarks in that particular category made us very happy and after I gladly passed on both results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Best regards,

Hajar K. Friends - 09/10/2018 AccorHotels certified review
« Light lightening »

The light is very bad inside the room , and vienna october is still not cold weather , the hotel turned the AC to warm condition... we was feeling warm and they was not ready to help and make it cold .. i dont recommend this hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hajar k., Thank you for taking the time to tell us about your experience at the Hotel Mercure Wien City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, General Manager

Anonymous Friends - 02/10/2018 AccorHotels certified review
« Everything was fine, except we were charged for using the bottled water. The bottles should have something hung around the neck stating price »

Fine

Our hotel has responded to the review
Our hotel has responded to the review

Dear Susan C., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager

Family - 02/10/2018 TripAdvisor review
« Perfectly located with helpful staff, but due for an update »

Fantastic location just outside the old part of the city, just a short walk. Plus there's a Vienna Sightseeing Hop on Hop Off Weirdest stop a short walk over the canal.Our only gripe was that the hotel was so busy that they couldn't accommodate our prepurchased early check in, which we desperately needed since we arrived at the hotel at 7:45am due to our early flight. Weirdest decor at this hotel. Obviously meant to be young and edgy, but only manages to be a bit odd. Bathrooms were ready to be updated about two years ago, but are perfectly serviceable despite the odd chipped tile.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest! Thank you for taking the time to review your stay at Mercure Wien City. We highly appreciate and value positive feedback such as yours and consider it a highlight in our daily routine as hosts. On behalf of our staff and management, we are very pleased that you gave us the highest ratings in almost all categories. We will gladly pass along these top reviews and positive remarks on our services to the respective staff members and employees. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. We are very happy that you felt so comfortable with us. My Team and I are looking forward to welcoming you back as a guest hopefully soon. Best regards,

Anonymous Couples - 27/09/2018 AccorHotels certified review

Room was small cleanliness was moderate however staff are friendly and helpful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Amal Ibrahim N A., Thank you for taking the time to tell us about your experience at the Hotel Mercure Wien City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, General Manager

David B. Couples - 21/09/2018 AccorHotels certified review
« Very disappointing »

We stay at Accord hotels since, in our experience, we can rely on the Brand for value for money, good quality, service, comfortable beds, good fixtures and fittings and safe bath/ shower facilities. This was not the case at the Mercure Wein City, Vienna.

Roger Couples - 19/09/2018 AccorHotels certified review
« Great location & staff but »

Three concerns: first, the clip for the shower head was broken so had to be held for a shower; second, the push up sink plug was broken, and third, there was a distinct lack of tea bags. Overall, nothing serious you would say but it does mark a fairly casual approach. I presume the rooms are inspected every day, so why are these areas overlooked. As an example, I am from the UK - alert housekeeping for more tea bags. If I was Italian say, then more coffee. And no matter what price a room, I think it is a fair assumption these days that if your room has a shower, you should be able to stand under it. Still the location was excellent - a five minute walk from the airport bus terminating in Schwedenplatz and no more than 10 minutes walk to the Hofburg. The staff we encountered were helpful and friendly, and you felt they were pleased to see you. We would certainly stay here again - with a close inspection of the room first! Oh, and this was the only hotel we stayed at in the last couple of years who responded to an email question before we arrived.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Charles G., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager

Anonymous Solo - 19/09/2018 AccorHotels certified review
« Great location »

I chose this hotel because of its location and it did not disappoint. The room was very comfortable and spacious too.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bart N., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Fo… Solo - 12/09/2018 AccorHotels certified review
« Rooms excellent »

One critic poor meal service sub contracted out Low standard

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jeremy F., We very much appreciate your comments regarding your stay at the Hotel Mercure Wien City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager

Tomasz Families - 10/09/2018 AccorHotels certified review
« Nice hotel near Old Town »

Good price for the location. Good quality breakfast. Bathroom OK

Pat Friends - 10/09/2018 AccorHotels certified review
« Friendly, Clean, Convenient Hotel at a Reasonable Price »

The front desk people were very friendly and helpful, the room was clean and well appointed and the breakfast was substantial. I like that there was a choice to not have the room cleaned every day and with options to contribute to a good cause. The hotel is in a decent area and convenient to the central part of the old part of Vienna.

Anton Couples - 04/09/2018 AccorHotels certified review
« All good, as expected »

As usual Mercure (and I like it), nothing specific. Close to town centre but the street itself is quite. Good (again as usual for mercure/novotel) breakfast. Recommend to make full length bath screen/curtain, existing one is half-lenght and does not fully prevent splashing and spilling.

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