Hotel - Novotel Melbourne on Collins
Novotel Hotel Novotel Hotel

Novotel Melbourne on Collins Hotel

4.0/5 5,029 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection. (Paying)
  • Parking
    • Private indoor parking
    • Valet parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • MELBOURNE INTERNATIONAL AIRPORT
  • Languages spoken at the hotel
    • Chinese Mandarin
    • German
    • English
    • Spanish
    • French
    • Italian
    • Portuguese
    • Russian
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Babysitting on request

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 8 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Congress centre

MELBOURNE CONVENTION CENTRE2 km / 1.25 mi

Exhibition centre

MELBOURNE EXHIBITION CENTRE2 km / 1.25 mi ROYAL EXHIBITION BUILDING3 km / 1.86 mi

Your meetings and events

Modern and beautifully presented, the conference facilities at Novotel Melbourne on Collins provide the ideal setting for meetings, conferences and events in Melbourne. Featuring nine contemporary function rooms, this impressive Melbourne conference centre can accommodate eight to 400 delegates in a range of layout configurations, including theatre, banquet, classroom and boardroom styles. The pillarless Australia Ballroom is the hotel's largest event space, offering plenty of natural light and unimpededviews for conferences, gala dinners and trade shows. Guests organising an event at the hotel can benefit from a range of state-of-the-art conferencing equipment, as well as the support of the hotel's dedicated events team and onsite audio visual company.

Novotel Melbourne on Collins Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
DEGRAVES BOARDROOM 25 m2 3 m 21 15 12 11 0
SWANSTON BOARDROOM 27 m2 3 m 0 0 8 0 0
ELIZABETH ROOM 32 m2 3 m 25 15 15 15 0
COLLINS ROOM 48 m2 3 m 48 20 18 24 30
1/4 AUSTRALIA BALLROOM 90 m2 3 m 120 30 30 60 60
1/2 AUSTRALIA BALLROOM 178 m2 3 m 220 50 50 120 120
3/4 AUSTRALIA BALLROOM 258 m2 3 m 320 80 90 180 180
AUSTRALIA BALLROOM 323 m2 3 m 400 100 129 210 230
    • Screen
    • Flipchart
    • Meeting room
    • Audio and video equipment
    • Podium
    • Lectern
    • Day light
    • WIFI access
    • Syndicate rooms
    • Video equipment
    • Overhead projector
    • Airconditioned meeting room
    • High speed transmission line
    • Conference hotel

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 380 rooms

Our restaurants and bars

See all our restaurants and bars
4.3/5 AccorHotels Rating 27,032 reviews

Our guest reviews for
Novotel Melbourne on Collins

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 5,029 reviews
Family - 16/07/2019 TripAdvisor review
« Always stay at the Novotel »

We love staying at the Novotel as a family (of four). The rooms are spacious, the breakfast (included in our stay) is amazing, staff are friendly and the location is perfect. Only down side is the pool - it is usually a bit on the cold side and not particularly nice.

Friends getaway - 16/07/2019 TripAdvisor review
« GREAT PLACE TO STAY IN THE MIDDLE OF MELBOURNE »

Another great weekend stay in the heart of Melbourne. Girly shopping weekend including visiting the Hopetoun Tea Rooms, just next door to the hotel. We choose this hotel, as we can leave our car there, and take the tram to most places including Victoria Markets and other great venues- all for free. Breakfast was especially exceptional with the best barista coffee - really was a great way to start the day. We will be back next year - same time to do it all over again. May I suggest that you look at your pricing for vehicles - compared to Sydney, you really are a little on the higher side of charging!

Jose C. Friends - 15/07/2019 AccorHotels certified review
« Awesome »

Great !

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jose, We are delighted to know you had a great stay at our property, and that you enjoyed our fantastic, central location along with our facilities and the team's hospitality. Thank you for your review and hopefully, we can make you feel welcome again. Sincerely, Novotel Team

Anonymous Business - 15/07/2019 AccorHotels certified review
« The little details that make a stay enjoyable were missing »

I will start out with saying that the staff are excellent and are always helpful and accommodating of requests. In comparison to my previous stay, the room was not as comfortable and detracted from my view of the hotel. The pillows must have been quite old as they didn't have a lot of life left and were quite thin. The wallpaper was peeling off on a section of the wall and the drain in the shower is lose and if you stand on it, it caves in. Also, the little things, like the complimentary toiletries, which make you feel at home weren't quite up to scratch. A key item needed is moisturiser, cotton tips are also useful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bridget, Thank you for your comments after your recent stay with us at Novotel Melbourne on Collins. I was very troubled by your feedback and would like to offer my sincerest apologies for any frustration or disappointment you felt as a result of your stay. We strive to ensure that our product and services are exceptional at all times and I apologise as we disappointed and you did not feel you had this experience. I very much appreciate your honesty which is helpful and let me assure you that I will address your concerns further with the Senior Management team. Thank you once again for your comments and please be assured of our best efforts to continue to deserve your confidence in us. If I can be of further assistance please contact me directly via email at sr… Sincerely, Sridhar Kakarlapudi Front Office Manager

Anonymous Business - 15/07/2019 AccorHotels certified review
« central »

Staff at ground floor and 3rd floor reception were great as were domestic staff. Overall the stay was as expected for that class of accommodation although the room we had 1453 lacked enough space to stow our luggage (2 medium suitcases) out of sight. In the wardrobe there is a full size ironing board stowed diagonally so I couldn't put luggage in there and also hang clothes so one case wound up next to the bed the other on the desk which I had to move when I wanted to do some work. Pillow - were not in very good condition. Also poor lighting - esp in bathroom for makeup etc. And finally, the drain in the shower recess is loose and came out when i stepped in. Potential safety issue.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Malcolm, Thank you for your comments after your recent stay with us at Novotel Melbourne on Collins. I read with concern of your recent stay experience and regret that we have let you down badly. Please forgive us for our obvious shortcomings and the regrettable inconvenience you had to endure. We agree that some room layouts are smaller than others, we have a large variety of room configurations available. We have attempted to ensure that the layout of rooms are in the most practical and comfortable layout possible whilst ensuring we provide the amenities our guests require. Please feel free to contact me at sr… and it would be my pleasure to personally coordinate your future room reservations and allocate the room which suits you the best. We look forward to welcome you back to Novotel Melbourne on Collins in the not too distant future. Sincerely, Sridhar Kakarlapudi Front Office Manager

Janelle Families - 15/07/2019 AccorHotels certified review
« Our stay was comfortable. »

Our room was clean and comfortable. The food from the bar was very good but breakfast was ordinary, Luke warm and very average.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Janelle, Thank you for providing a review after your visit with us at Novotel on Collins. It is pleasing that you had an overall pleasant stay and thank you for giving feedback that helps us further to refine every guest's experience. I am truly sorry that there were aspects of your stay that had been less than perfect but we hope to see you in the future for a totally flawless time in the heart of the city. Sincerely, Novotel Team

Maria Solo - 15/07/2019 AccorHotels certified review
« Clean comfortable room, great friendly and helpful staff! »

This is the second time I have stayed at this hotel and it won't be my last. Fantastic location and every service I needed was available.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Maria, Thank you very much for your encouraging review. It is great that you had a memorable stay with us at Novotel on Collins and were able to enjoy our central location. Thanks for the kind comments regarding our team and hotel facilities. We look forward to welcoming you back again soon. Sincerely, Franziska Guest Relations

Sheree C. Families - 15/07/2019 AccorHotels certified review
« Poor form »

Not good. When your a family of 4 (children aged 10, 11) and you get woken up by drunk people in your room next door at 3am it was not much fun. We hardly had any sleep. When on departure the man at the front desk asked how our stay was, I explained to him about our lack of sleep due to our neighboring room. His response was "that's a shame". So very disappointed and we will be not coming back

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sheree, Thank you for your comments after your recent stay with us at Novotel Melbourne on Collins. I was very troubled by your feedback and would like to offer my sincerest apologies for any frustration or disappointment you felt as a result of your stay to you and your family. We pride ourselves in offering the highest levels of care and hospitality to all our guests and it is evident that we have fallen short of the expectation that we have set for ourselves and you are certainly entitled to expect. I have since shared your invaluable feedback with the Department Heads concerned and have taken corrective action to ensure that they will not recur. It is never acceptable when a guest feels our staff are anything less than helpful and accommodating. I will be addressing your feedback up with the team member in question to ensure they all understand how vital open communication and understanding are to our valued guests. Thank you once again for your comments and please be assured of our best efforts to continue to deserve your confidence in us. If I can be of further assistance please contact me directly via email at sr… Sincerely, Sridhar Kakarlapudi Front Office Manager

Melissa Couples - 15/07/2019 AccorHotels certified review

Very central for our needs. Very clean and modern.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Melissa, Thank you very much for your encouraging review. It is great that you had a memorable stay with us at Novotel on Collins and were able to enjoy our central location. Thanks for the kind comments regarding our team and hotel facilities. We look forward to welcoming you back again soon. Sincerely, Franziska Guest Relations

Anonymous Business - 15/07/2019 AccorHotels certified review

It was fine, unremarkable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jean , Thank you for your comments after your recent stay with us at Novotel Melbourne on Collins. I was very troubled by your feedback and would like to offer my sincerest apologies for any frustration or disappointment you felt as a result of your stay. We pride ourselves in offering the highest levels of care and hospitality to all our guests and it is evident that we have fallen short of the expectation that we have set for ourselves and you are certainly entitled to expect. Thank you once again for your comments and please be assured of our best efforts to continue to deserve your confidence in us. If I can be of further assistance please contact me directly via email at sr… Sincerely, Sridhar Kakarlapudi Front Office Manager

John Families - 15/07/2019 AccorHotels certified review
« Nice property »

I felt that you had good facilities, but average service and value for money

Our hotel has responded to the review
Our hotel has responded to the review

Dear John, Thank you for taking the time to tell us about your experience at the Novotel Melbourne on Collins. While it is pleasing to read you rate your stay as nice, I am incredibly disappointed that we didn't meet all your expectations on your recent visit. For our team, it is of the utmost importance that we provide the total positive experience that every one of our good guests deserves. Please accept my sincerest apology that your recent visit was not all that and lacked the comfort and basic services we should provide. Telling the truth is needed and appreciated as it makes us take a good look at ourselves and make changes. It is wonderful how you reach out to us, by speaking up so we can be better. I know we cannot take back the impression you have but we certainly will work relentlessly to get back to what you brought back to us in the first place. Your feedback has been passed on to the Senior Management Team for a review of all rooms standard and what is missing. I hope we get the opportunity to make you feel welcome again in the future for a stay that is exceptional and thanks for your comments. We look forward to welcoming you back to Novotel Melbourne on Collins in the near future. If I can be of further assistance please contact me directly via email at sr… Sincerely, Sridhar Kakarlapudi Front Office Manager

Sadia Business - 15/07/2019 AccorHotels certified review
« Graet stay at an excellent location »

Comfortable and cozy. Friendly staff and lively atmosphere.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sadia, Thank you for the great review after visiting with us at Novotel on Collins. Our team is thrilled that you enjoyed your stay and hope to see you again very soon. Sincerely, Franziska Guest Relations

Leonie M. Business - 15/07/2019 AccorHotels certified review
« Not a pleasant stay »

Overall and uncomfortable stay. When I arrived back to the hotel after my evening out, the power in the room was lost - air conditioning and the lighting and electrics to the room itself (bathroom and bed side lights still worked) The bed was hard and pillows very flat. Overall not a pleasant nights sleep.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Leonie, Thank you for your comments after your recent stay with us at Novotel Melbourne on Collins. I was very troubled by your feedback and would like to offer my sincerest apologies for any frustration or disappointment you felt as a result of your stay. We strive to ensure that our product and services are exceptional at all times and I apologise as we disappointed and you did not feel you had this experience. I very much appreciate your honesty which is helpful and let me assure you that I will address your concerns further with the Senior Management team. Thank you once again for your comments and please be assured of our best efforts to continue to deserve your confidence in us. If I can be of further assistance please contact me directly via email at sr… Sincerely, Sridhar Kakarlapudi Front Office Manager

Masao Business - 15/07/2019 AccorHotels certified review
« Warm Welcoming »

Always the staffs at Novotel on Collins give warm welcome

Our hotel has responded to the review
Our hotel has responded to the review

Dear Masao, We are delighted to know you had a great stay at our property, and that you enjoyed our fantastic, central location along with our facilities and the team's hospitality. Thank you for your review and hopefully, we can make you feel welcome again. Novotel Team

Anonymous Business - 15/07/2019 AccorHotels certified review
« Great at times... »

Always well looked after by Franzi, Guest Relations with room upgrades, welcome gifts and enthusiastic welcome. However, overall the hotel experience is let down by service. From no answering of the phone for services to woeful valet car parking experience. One night I called for my car and when I came down, no one had actioned the request. I was late for my appointment as a result. Will have to reconsider my Melbourne hotel options in the future.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Francis, Thank you for taking the time to tell us about your experience at Novotel Melbourne on Collins. I read with a concern about your recent stay experience and would like to offer my sincerest apologies for any frustration or disappointment you felt as a result of your stay. We pride ourselves in offering the highest levels of care and hospitality to all our guests and it is evident that we have fallen short of the expectation that we have set for ourselves and you are certainly entitled to expect. I have since shared your invaluable feedback with the Department Heads concerned and have taken corrective action to ensure that they will not recur. It is never pleasant to learn that we have failed to meet the expectations of our valued guests however, your honest feedback is very much appreciated. I can assure you we will work relentlessly on the small, but important details we can easily achieve as training is the responsibility of Management. Thank you for your Loyalty and Comments and please be assured of our best efforts to continue to deserve your confidence in us. If I may please ask you to contact me at sr… if you would like to discuss your stay experience further with me. Once again thank you for your comments and again my apology we did not live up to promises. I look forward to hearing from you and speaking with you. Sincerely, Sridhar Kakarlapudi Front Office Manager

Domenic S. Business - 15/07/2019 AccorHotels certified review
« Good rooms provided with a quick check in / check out process. »

The Novotel on Collins St Melbourne is always my preferred hotel when coming to Melbourne for a business trip due to it's location. The service provided has always been ok, the rooms are clean & have never had an issue with the air con. Room service is good as food is still warm when delivered.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dominic, We are delighted to know you had a great stay at our property, and that you enjoyed our fantastic, central location along with our facilities and the team's hospitality. Thank you for your review and hopefully, we can make you feel welcome again. Sincerely, Novotel Team

Jim M. Couples - 14/07/2019 AccorHotels certified review
« Excellent as usual »

It was very enjoyable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jim, Thanks for choosing to stay with us and for your fantastic review. Our team is pleased to read you enjoy each visit to the heart of the city. Encouraging all off with your feedback that you are always happy with our hospitality and we are grateful for your support of our efforts and recognising those, thanks heaps. We very much look forward to making you feel welcome in the future and making you feel part of the family. Sincerely, Novotel Team

Matthew A. Business - 14/07/2019 AccorHotels certified review
« Staff friendly and room clean »

I travel for work about 2 weeks a month. Your staff were friendly and hotel clean. The only downside was your beds. This was a shared opinion by the other 8 people that stayed with me.

Rhys F. Couples - 14/07/2019 AccorHotels certified review
« Great place to stay »

Very enjoyable stay. The staff are very pleasant and helpful. We had dinner in restaurant and a special mention to Sabine and the gentleman in charge for making our meal so enjoyable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rhys F., Thank you for your review. We always appreciate the time guests take to provide us with some feedback on their stay. We are thrilled to read you had such an enjoyable stay with us I will pass on your praise to the entire team and thanks to you for highlighting and recognising this. Our team can't wait to welcome you back soon. Sincerely, Franziska Guest Relations

Josh Business - 14/07/2019 AccorHotels certified review
« Comfortable and Close to Everything »

Amazing place to stay. Amenities and location very good. Staff always greet you with a smile and make you feel very welcome to stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Josh, Thank you for your review. We always appreciate the time guests take to provide us with some feedback on their stay. We are thrilled to read you had such an enjoyable stay with us I will pass on your praise to the entire team and thanks to you for highlighting and recognising this. Our team can't wait to welcome you back soon. Sincerely, Franziska Guest Relations

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