Hotel - Novotel Melbourne on Collins
Novotel Hotel Novotel Hotel

Novotel Melbourne on Collins Hotel

4.0/5 4,960 reviews
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
See rates

Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection. (Paying)
  • Parking
    • Private indoor parking
    • Valet parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • MELBOURNE INTERNATIONAL AIRPORT
  • Languages spoken at the hotel
    • Chinese Mandarin
    • German
    • English
    • Spanish
    • French
    • Italian
    • Portuguese
    • Russian
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Babysitting on request

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 8 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Copy/print service available
See all services

Hotel location

Companies and event centres nearby

Congress centre

MELBOURNE CONVENTION CENTRE2 km / 1.25 mi

Exhibition centre

MELBOURNE EXHIBITION CENTRE2 km / 1.25 mi ROYAL EXHIBITION BUILDING3 km / 1.86 mi

Your meetings and events

Modern and beautifully presented, the conference facilities at Novotel Melbourne on Collins provide the ideal setting for meetings, conferences and events in Melbourne. Featuring nine contemporary function rooms, this impressive Melbourne conference centre can accommodate eight to 400 delegates in a range of layout configurations, including theatre, banquet, classroom and boardroom styles. The pillarless Australia Ballroom is the hotel's largest event space, offering plenty of natural light and unimpededviews for conferences, gala dinners and trade shows. Guests organising an event at the hotel can benefit from a range of state-of-the-art conferencing equipment, as well as the support of the hotel's dedicated events team and onsite audio visual company.

Novotel Melbourne on Collins Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
AUSTRALIA BALLROOM 323 m2 3 m 400 100 129 210 230
1/2 AUSTRALIA BALLROOM 178 m2 3 m 220 50 50 120 120
1/4 AUSTRALIA BALLROOM 90 m2 3 m 120 30 30 60 60
3/4 AUSTRALIA BALLROOM 258 m2 3 m 320 80 90 180 180
COLLINS ROOM 48 m2 3 m 48 20 18 24 30
DEGRAVES BOARDROOM 25 m2 3 m 21 15 12 11 0
ELIZABETH ROOM 32 m2 3 m 25 15 15 15 0
SWANSTON BOARDROOM 27 m2 3 m 0 0 8 0 0
    • Screen
    • Flipchart
    • Meeting room
    • Audio and video equipment
    • Podium
    • Lectern
    • Day light
    • WIFI access
    • Syndicate rooms
    • Video equipment
    • Overhead projector
    • Airconditioned meeting room
    • High speed transmission line
    • Conference hotel

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Whether travelling on business or visiting in leisure, guest rooms at Novotel Melbourne on Collins provide everything needed for a restful night's sleep. Offering striking city views, guest rooms at this stylish Melbourne hotel are beautifully appointed and tastefully decorated. Guests can choose from a variety of accommodation styles, with Standard, Executive, Suite and Family options available. Each room features a work desk, an LCD TV, cable and WiFi internet access, a minibar and a modern ensuite.

  • 380 rooms
  • 100% non-smoking hotel
  • 7 rooms for people with reduced mobility
  • 9 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Telephone
    • Radio in room
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Baby bed
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • High speed transmission line
    • RJ 45 outlet
    • Iron in room
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.3/5 AccorHotels Rating 25,417 reviews

Our guest reviews for
Novotel Melbourne on Collins

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 4,960 reviews
Gayle E. Friends - 16/04/2019 AccorHotels certified review
« VERY nice experience - AMAZING staff!! »

The staff was the BEST. So very helpful. The room was really nice and well kept. This was our first experience in Australia and we stayed in Sydney, Adelaide, and Melbourne. Novotel was our favorite. Great central location to get out and see the sites! Thank you!!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Geyle, Thank you for your fantastic review. Our team is beaming with pride knowing that we hit the mark and that we delivered on everything we promised. You encourage us with your comment as we constantly strive to be the best all our friends and guests deserve. We hope to have the opportunity to see you again for another happy time in the heart of the city. Sincerely, Franziska Guest Relations

Nicole Families - 15/04/2019 AccorHotels certified review
« Great »

Our experience was lovely. Though it was difficult have two double beds with our two children. We realized we should have had one bigger bed for my husband and I. We took our children for a swim on the pool and it was too cold for them to swim in and this was one of the reasons why we chose your hotel because it had an indoor pool. So this was a little disappointing. The breakfast was beautiful and well catered for.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nicole, Thank you for providing a review after your visit with us at Novotel on Collins. It is pleasing that you had an overall pleasant stay and thank you for giving feedback that helps us further to refine every guest's experience. Please be assured of our best efforts to continue to deserve your confidence in us. The team and I thank you for choosing Novotel Melbourne on Collins and do hope we may be so fortunate as to welcome you again in the future for a stay that is flawless. Sincerely, Sridhar Kakarlapudi Front Office Manager

Rhys F. Couples - 15/04/2019 AccorHotels certified review
« The usual quality of service that we have come to expect »

As regular visitors to Melbourne we have stayed mostly at Novotel and have enjoyed our stays. The quality of service is always excellent. As Accor plus members for over 20 years we have seen attitudes to us change as in the early years we felt that we were just there to fill the rooms but now we always feel welcome

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. & Mrs. F., Thank you for your fantastic review. Our team is beaming with pride knowing that we hit the mark and that we delivered on everything we promised. You encourage us with your comment as we constantly strive to be the best all our friends and guests deserve. We look forward to have the opportunity to see you again for another happy time in the heart of the city and most important to always make you feel part of our family. . Sincerely, Franzi Guest Relations

John A. W. Families - 15/04/2019 AccorHotels certified review
« Great location and rooms really good. »

So convenient, to all parts of the CBD could walk everywhere we needed to.

Our hotel has responded to the review
Our hotel has responded to the review

Dear John, Thank you so very much for sharing your recent experience with us. The Novotel on Collins is extremely centrally located in the heart of the city and our team is pleased that this was a huge plus as well. It is pleasing that we also looked after you well and I will share your appreciation with all. We look forward to see you again and making you feel welcome. Sincerely, Franziska Guest Relations

Tracy S. Couples - 15/04/2019 AccorHotels certified review
« Great hotel in great central location »

Really enjoyed most of our star at your hotel. Check in was seamless and the staff friendly. We upgraded to a junior suite which was lovely. The only downside to our stay was whilst eating in your restaurant. After being seated and ordering some food and drinks, we asked one of the staff, Nigel if we could order another drink and were rudely told we needed to get our own drink at the bar. No sure why we needed to do this as all other tables around us had table service. Very disappointing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tracy, Thank you for taking the time to tell us about your recent experience at the Novotel Melbourne on Collins. I am so sorry that your visit with us was soured by lack of hospitality you encountered by one of our team, please accept my sincere apology. Normally we are such a helpful, welcoming bunch of Novotel peeps , which I am sure you remember from all your other visits. The abrupt behaviour you encountered at the Restaurant has been brought to the attention of the Food & Beverage Manager and the Hotel Senior Management as it is really not acceptable and they will follow through. At our Novotel, we strive to provide a friendly service experience for every guest, especially our loyal friends who have been supportive and it breaks my heart that we disappointed you. Thank you once again for your comments and please be assured of our best efforts to continue to deserve your confidence in us. If I can be of further assistance please contact me directly via email at sr… Sincerely, Sridhar Kakarlapudi Front Office Manager

Anonymous Business - 15/04/2019 AccorHotels certified review
« Ticked all the boxes »

short stay, room was comfortable and inviting

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alison, Thank you for your fantastic review. Our team is beaming with pride knowing that we hit the mark and that we delivered on everything we promised. You encourage us with your comment as we constantly strive to be the best all our friends and guests deserve. We hope to have the opportunity to see you again for another happy time in the heart of the city. Sincerely, Franziska Guest Relations

Anonymous Families - 15/04/2019 AccorHotels certified review

overall happy with our stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michel, Thank you for providing a review after your visit with us at Novotel on Collins. It is pleasing that you had an overall pleasant stay and thank you for giving feedback that helps us further to refine every guest's experience and we truly appreciate any feedback that helps us improve. Your observation about the in-room lighting is being addressed by our Management team. Presently we are working on some projects. Air Conditioning, In-room lighting, the pool/gym area is in the talks and later on the furniture in the lobby, bar etc. Always busy trying to offer our guests the best they deserve and for any planned visits, our Housekeeping team will clean the room daily at any time you request. Hopefully, we can see you in the future again so you notice we have been working hard. Sincerely, Novotel Team

C Couples - 15/04/2019 AccorHotels certified review
« Overall experience was quite good, staff very friendly, lovely gift of macaroons, strawberries & 2 free drinks in bar. »

I was very disappointed that the only view outside the room was a scaffolding type arrangement which made the room very dark & dismal as there was no natural light at all (I do understand that there is not much you can do about that though!). Upon entering the room I felt the room had a very off putting stale type odour which wasn't pleasant at all. The ceiling lights were VERY insufficient - the room was way too dark. Definitely need much brighter globes and more ceiling lighting. The room had 2 lamps which helped but the lack of good lighting was definitely an issue for us. Power point at the side of the bed was difficult to access to charge phone - would be good to have slightly further away than it was to make it easier to access. The carpets in the lifts looked very dirty & I think that it could do with a good steam clean. Made me think that perhaps the carpet in the room hadn't been steam cleaned for a while & perhaps that was the cause of the off putting odour. On a positive note - the staff were very helpful and pleasant which was great. We were thrilled with a couple of complimentary drinks at the bar and the macaroons & strawberries as a gift for our stay. I had said upon booking that it was a special treat as it was our anniversary and also my Husband's birthday. so a really lovely touch - thank you! We had dinner at the bar and the food was lovely. Thank you for discounting the valet parking which would have - at the original price - made the whole stay too costly and not possible. Buffet breakfast was something we were really looking forward to but unfortunately most of the hot food was warm at best and we both thought that it would be better to put out smaller amounts and replenish more frequently. The tomato, sausages & bacon were very under cooked. The variety was great and the omelettes were lovely.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Carol, Thank you for providing a review after your visit with us at Novotel on Collins. It is pleasing that you had an overall pleasant stay and thank you for giving feedback that helps us further to refine every guest's experience and we truly appreciate any feedback that helps us improve. Your observation about the in-room lighting is being addressed by our Management team and we have a team of contractors on the side who will brighten up every one of our 380 rooms. Your observation about what needs improving with housekeeping and the breakfast has been shared with the relevant Manager to look for changes that benefit our good guests. Hopefully, we can see you in the future again so you notice we have been working hard. Thank you for highlighting what you loved so well and be assured I will pass on your praise to the entire team, you encourage us. Sincerely, Novotel Team

Mark Couples - 15/04/2019 AccorHotels certified review
« Excellent staff service and great room »

The staff were very helpful catering to our needs. Nothing seemed to be a problem. Everything worked as expected and ew enjoyed the evening. That also extended to the restaurant when’re we enjoyed a lovely meal.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mark, We are so delighted to read that we exceeded your expectations and thank you for the simple comment "Excellent staff service and great room ". We can not wait for the next opportunity to see you and will always do everything in our power to ensure you feel at home. Sincerely, Franziska Guest Relations

Ian Business - 15/04/2019 AccorHotels certified review
« great location, great rooms »

Staff were great, room was great and the location suited our needs perfectly. I will say that the resturant didn't look all that inviting, even for a quick breakfast. The bar area looked great but then the eating area did not make me want to stay for a meal.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ian, We are delighted to know you had a great stay at our property, and that you enjoyed our fantastic, central location along with the team's hospitality. Your observation about a little spruce up has been forwarded to the Management Team and presently we are working on some projects. Air Conditioning, In-room lighting, the pool/gym area is in the talks and later on the furniture in the lobby, bar etc. Always busy trying to offer our guests the best they deserve. Hopefully, we can see you in the future and make you feel welcome again. Sincerely, Novotel Team

Judy F. Business - 15/04/2019 AccorHotels certified review
« Good place for a business trip. »

I spend little time in the hotel as I was on business but found it clean with good service. The breakfast was lovely!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Judy, Great to read your review and many thanks for passing on your feedback. Our team is delighted you enjoyed your stay and we look forward to welcoming you back. Sincerely, Franziska Guest Relations

Nass Business - 15/04/2019 AccorHotels certified review
« Greeted with a smile »

I arrived late, and was met with a smile and shared a laugh. Set up the stay nicely.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nass, Thank you for your fantastic review. Our team is beaming with pride knowing that we hit the mark and that we delivered on everything we promised. You encourage us with your comment as we constantly strive to be the best all our friends deserve. We hope to have the opportunity to see you again for another happy time in the heart of the city. Sincerely, Franziska Guest Relations

Florence D. Business - 15/04/2019 AccorHotels certified review
« Not up to same standard »

The room this time on the 7th floor whilst spacious was much older, noisier and hotter. Hard to cool down and a long way from the lift, although very close to the gym. Amenities were not as normal standard for my regular frequent stays here.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Florence, Thank you very much for your positive feedback. I am really pleased that you enjoyed your room as well as our convenient location. Thank you also for your constructive comments in how we could have been even better. We are constantly endeavouring to improve all our services for our guests and take all feedback on board. We will review this and attempt to rectify these issues moving forward. We apologise that you were affected in this instance. We look forward to seeing you again on your future visits to Melbourne. Sincerely, Franziska Guest Relations

Anonymous Couples - 15/04/2019 AccorHotels certified review
« Lovey room. Hectic Foyer. »

We were greeted at Valet and our car was taken for parking . I find the delays on your lifts to reception a bit long, especially as the elevators service only 3 levels. Your Foyer is always hectic and chaotic, especially with a 4pm arrival on a Friday. A loud busy bar with drinkers interspersed by stranded travellers and luggage. Your reception was unusually efficient on this occasion. Your check - in email had been diverted to junk mail.. The room was an oasis of calm. The restaurant service was good and the meals satisfying. At breakfast, as always, chaos reigns. There was a shortage of glasses, teaspoons and scrambled eggs. I used the express check out.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Maree, Thank you for providing a review after your visit with us at Novotel on Collins. It is pleasing that you had an overall pleasant stay and thank you for giving feedback that helps us further to refine every guest's experience. Please be assured of our best efforts to continue to deserve your confidence in us. The team and I thank you for choosing Novotel Melbourne on Collins and do hope we may be so fortunate as to welcome you again in the future for a stay that is flawless. Sincerely, Sridhar Kakarlapudi Front Office Manager

Kim D. B. Couples - 15/04/2019 AccorHotels certified review
« The staff were very friendly and accommodating. »

The experience was enjoyable and relaxing. The hotel is central to all areas of inner city Melbourne and nothing was too much trouble for the staff to accommodate us.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kim, Thank you for your fantastic review. Our team is beaming with pride knowing that we hit the mark and that we delivered on everything we promised. You encourage us with your comment as we constantly strive to be the best all our friends and guests deserve. We hope to have the opportunity to see you again for another happy time in the heart of the city. Sincerely, Franziska Guest Relations

Kathryn S. Families - 15/04/2019 AccorHotels certified review
« Staff were very helpful »

Check in was quick staff very helpful nothing was too much trouble Breakfast staff accommodating with dietery issues concierge staff very helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kathryn, Great to read your review and many thanks for passing on your feedback. Our team is delighted you enjoyed your stay and we look forward to welcoming you back. Sincerely, Franziska Guest Relations

Family - 15/04/2019 TripAdvisor review
« Loved everything about it »

My granddaughter and I were extremely happy with the room "with a view" over Collins street. We made good use of the spa, and totally enjoyed the lounge area for our before dinner "drinks". The location was totally PERFECT

Our hotel has responded to the review
Our hotel has responded to the review

Thank you, Kathy G for this amazing review. It is pleasing to know we hit the mark and that you loved everything about your stay at Novotel on Collins. We hope to have the opportunity to see you again for another happy time in the heart of the city. Karen Taylor General Manager

Friends getaway - 15/04/2019 TripAdvisor review
« Melbourne Visit »

Great Hotel well located in CBD friendly staff, only issue is with the valet parking we returned to the hotel at 7pm a coach and a single car where parked directly in front of the entrance requiring me to stop about 25 meters up from the door the staff said they could not take the car as it was not in front of the door I was required to revers back when they had the coach reverse a few meters a dangerous practice.

Annette F. Solo - 14/04/2019 AccorHotels certified review
« Great hotel, very comfortable and close to everything. »

Great experience, no problems - nice big clean room, lobby area is a great place for meeting friends and just relaxing. Only critisism is that the rooms (the one I was in) do need more lighting, the 1 downlight in the living area is not enough light, lamps are ok, but don't really give off a lot of light. Other than that, it was great

Our hotel has responded to the review
Our hotel has responded to the review

Dear Annette, Thanks for staying with us and for your fantastic review. Our team is pleased to read you had such an enjoyable time in the heart of the city. Thrilling to know our Hotel was suitable for your needs and that you had been happy with the service you received Thank you also for your time to offer constructive comments after your stay at our property- we truly appreciate any feedback that helps us improve. Your observation about the in-room lighting is being addressed by our Management team. Presently we are working on some projects. Air Conditioning, In-room lighting, the pool/gym area is in the talks and later on the furniture in the lobby, bar etc. Always busy trying to offer our guests the best they deserve. Hopefully, we can see you in the future again so you notice we have been working hard. Sincerely, Franziska Guest Relations

Sandra P. Couples - 14/04/2019 AccorHotels certified review
« The meet and greet by Customer Service Manager Francie was exceptional as usual. »

Very welcoming, all facets seem to work seamlessly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sandra, Thank you for choosing to visit with us at Novotel on Collins in the heart of the city and for your continued loyalty. We pride ourselves on friendly and welcoming service and our team is thrilled this was demonstrated throughout your stay. I will ensure your praise is passed on to all, and especially Franzi. Our team looks forward to making you feel welcome and at home any time you visit. Sincerely, Sridhar Kakarlapudi Front Office Manager

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
Your loyalty is rewarded
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

See rates