Hotel - Novotel Melbourne on Collins
Novotel Hotel Novotel Hotel

Novotel Melbourne on Collins Hotel

4.0/5 5,035 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection. (Paying)
  • Parking
    • Private indoor parking
    • Valet parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • MELBOURNE INTERNATIONAL AIRPORT
  • Languages spoken at the hotel
    • Chinese Mandarin
    • German
    • English
    • Spanish
    • French
    • Italian
    • Portuguese
    • Russian
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Babysitting on request

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 8 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Congress centre

MELBOURNE CONVENTION CENTRE2 km / 1.25 mi

Exhibition centre

MELBOURNE EXHIBITION CENTRE2 km / 1.25 mi ROYAL EXHIBITION BUILDING3 km / 1.86 mi

Your meetings and events

Modern and beautifully presented, the conference facilities at Novotel Melbourne on Collins provide the ideal setting for meetings, conferences and events in Melbourne. Featuring nine contemporary function rooms, this impressive Melbourne conference centre can accommodate eight to 400 delegates in a range of layout configurations, including theatre, banquet, classroom and boardroom styles. The pillarless Australia Ballroom is the hotel's largest event space, offering plenty of natural light and unimpededviews for conferences, gala dinners and trade shows. Guests organising an event at the hotel can benefit from a range of state-of-the-art conferencing equipment, as well as the support of the hotel's dedicated events team and onsite audio visual company.

Novotel Melbourne on Collins Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
DEGRAVES BOARDROOM 25 m2 3 m 21 15 12 11 0
SWANSTON BOARDROOM 27 m2 3 m 0 0 8 0 0
ELIZABETH ROOM 32 m2 3 m 25 15 15 15 0
COLLINS ROOM 48 m2 3 m 48 20 18 24 30
1/4 AUSTRALIA BALLROOM 90 m2 3 m 120 30 30 60 60
1/2 AUSTRALIA BALLROOM 178 m2 3 m 220 50 50 120 120
3/4 AUSTRALIA BALLROOM 258 m2 3 m 320 80 90 180 180
AUSTRALIA BALLROOM 323 m2 3 m 400 100 129 210 230
    • Screen
    • Flipchart
    • Meeting room
    • Audio and video equipment
    • Podium
    • Lectern
    • Day light
    • WIFI access
    • Syndicate rooms
    • Video equipment
    • Overhead projector
    • Airconditioned meeting room
    • High speed transmission line
    • Conference hotel

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Whether travelling on business or visiting in leisure, guest rooms at Novotel Melbourne on Collins provide everything needed for a restful night's sleep. Offering striking city views, guest rooms at this stylish Melbourne hotel are beautifully appointed and tastefully decorated. Guests can choose from a variety of accommodation styles, with Standard, Executive, Suite and Family options available. Each room features a work desk, an LCD TV, cable and WiFi internet access, a minibar and a modern ensuite.

  • 380 rooms
  • 100% non-smoking hotel
  • 7 rooms for people with reduced mobility
  • 9 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Telephone
    • Radio in room
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Baby bed
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • High speed transmission line
    • RJ 45 outlet
    • Iron in room
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

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4.3/5 AccorHotels Rating 27,445 reviews

Our guest reviews for
Novotel Melbourne on Collins

100% genuine reviews from our guests

Find out more
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4.0/5 TripAdvisor Rating 5,035 reviews
Anonymous Business - 12/08/2019 AccorHotels review
« Great location, very clean and comfortable rooms. »

Great stay. The only thing that would have improved my stay would be having the ability to grab some takeaway toast and coffee for breakfast at the restaurant. To fit within meal allowances I would leave the hotel to grab and early breakfast outside the hotel and come back to the room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jodie, Great to read your review and many thanks for passing on your feedback. Your suggestions about toasties, or quick breaky takeaway options have been forwarded to the Senior Management team, thank you. Our team is delighted you enjoyed your stay and we look forward to welcoming you back. Sincerely, Franziska Guest Relations

Michael K. Families - 12/08/2019 AccorHotels review
« Great stay in awesome location »

Visited the city to celebrate my sons birthday-very impressed that guest services dropped in a balloon and a card whilst we were out enjoying the town. Great service throughout-we will definitely be back

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael, Thank you for your fantastic review. Our team is beaming with pride knowing that we hit the mark and that we delivered on everything we promised. You encourage us with your comment as we constantly strive to be the best all our friends and guests deserve. We hope to have the opportunity to see you again for another happy time in the heart of the city. Sincerely, Franziska Guest Relations

Laury C. Business - 12/08/2019 AccorHotels review
« Very good »

Very clean, very helpful staff ,overall enjoyed my stay 100 percent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Laury, Thank you very much for your review. Our team does work hard to provide our friends with outstanding customer service and it is great that you recognise these efforts with these amazing comments. We will be sure to share your feedback with the entire team and give them the recognition they deserve. We very much hope to see you again and make you feel at home. Sincerely, Franziska Guest Relations

Sarah D. Business - 12/08/2019 AccorHotels review
« Great Customer Focus »

When I checked in I was placed in a room right at the end of the corridor with an extremely small room and it felt very dark and claustrophobic. I filled out a survey after prompted when logging on to the net. Immediately I was contacted by the Duty Manager (Annaliese) offering to change my room. I was extremely pleased about the responsiveness and willingness to action.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sarah, Thank you for your encouraging, positive feedback following your recent stay with us. It is really helpful for us to know that we are doing things right and the entire team thanks you for making special mention of our responsive service and the willingness to please. We truly appreciate you reaching out to us and to share your happy memory. Our team at Novotel on Collins looks very much forward to welcoming you back in the future. Sincerely, Franziska Guest Relations

Trevor Business - 12/08/2019 AccorHotels review
« Overall good »

Overall good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Trevor, Thank you for the great review after visiting with us at Novotel on Collins. Our team is thrilled that you enjoyed your stay and hope to see you again very soon. Sincerely, Franziska Guest Relations

Michael H. Business - 12/08/2019 AccorHotels review
« Staying at Novotel has always been a good experience but unfortunately this stay was blighted by food poisoning from the room service club sandwich. »

All I can think of was the food poisoning

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael, Thank you for your comments after your recent stay with us at Novotel Melbourne on Collins. I read with a concern about your recent stay experience and would request you to contact me at sr… so that I can obtain more details. I look forward to speaking with you. Sincerely, Sridhar Kakarlapudi Front Office Manager

Anne-maree G. Couples - 11/08/2019 AccorHotels review
« another happy sojourn »

We always stay here when we go to a show at either Hamer Hall or Arts Centre and it never disappoints. Love the cleanliness in the bathroom---the grouting was soooo clean----bravo! Breakfast is always a plenty although some of the pastries were a little gluggy for me this time and I guess I didn't really like having to bring my pot of tea from the buffet whilst my husband's coffee was delivered to the table----a backward step since our last stay. Whilst my welcome wine was of a good standard I am always disappointed when we get back from the theatre that the coffee machine is no longer turned on--at 10.45. I have mentioned this previously. The staff are very friendly, competent and willing to do a little extra to please. The girl in the bar in the afternoon was particularly helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anne-Maree G, Thank you very much for your review. Our team does work hard to provide our friends with outstanding customer service and it is great that you recognise these efforts with these amazing comments. We will be sure to share your feedback with the entire team and give them the recognition they deserve. Thank you also for giving feedback that helps us further to refine every guest's experience as we take all comments on board. We very much hope to see you again and make you feel at home. Sincerely, Franziska Guest Relations

Rachel N. Business - 11/08/2019 AccorHotels review
« Mattress too hard. No coffee machine in room. »

Breakfast amazing! Rooms lovely! The mattress was too hard and no coffee got chocolate available at bar in the evening. No coffee pod machine in room. Only instant available.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rachel, Thank you for your comments after your recent stay with us at Novotel Melbourne on Collins. I was very troubled by your feedback and would like to offer my sincerest apologies for any frustration or disappointment you felt as a result of your stay. We strive to ensure that our product and services are exceptional at all times and I apologise as we disappointed and you did not feel you had this experience. I very much appreciate your honesty which is helpful and let me assure you that I will address your concerns further with the Senior Management team to ensure we live up to expectations. Comfort and service is our business and I regret we let you down. Not all our rooms come with the set up of Nespresso Coffee machines please let our friendly Reservations team know what your needs are so we can advise accordingly. Thank you once again for your comments and for also highlighting what we did well. Please be assured of our best efforts to continue to deserve your confidence in us. If I can be of further assistance please contact me directly via email at sr… Sincerely, Sridhar Kakarlapudi Front Office Manager

Anonymous Couples - 11/08/2019 AccorHotels review
« wonderful due to a young lady on a private desk who assisted us immensly »

my wife was on a walking stick and the young lady upgraded us to a suite near the lift. VERY CARING AND SMART YOUNG LADY.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Neville, Thank you very much for your review. Our team does work hard to provide our friends with outstanding customer service and it is great that you recognise these efforts with these amazing comments. I will be sure to share your feedback with the entire team and give them the recognition they deserve. It was a pleasure to assist you both and meet you. We very much hope to see you again and make you feel at home. Sincerely, Franzi Guest Relations

Shawn V. G. Business - 11/08/2019 AccorHotels review
« Terrible »

I’ve been here so many times and my company optus is a regular at this hotel. Every time I return I get asked for my details again despite signing up to the loyalty program and providing my email and personal details numerous times. This time again it happened and while even funnier someone who works for me and travels less got an upgrade while I got a room with 2 double beds

Our hotel has responded to the review
Our hotel has responded to the review

Dear Shawn, Thank you for taking the time to tell us about your experience at Novotel Melbourne on Collins. I read with a concern about your recent stay experience and would like to offer my sincerest apologies for any frustration or disappointment you felt as a result of your stay. It is however never pleasant to learn that we have failed to meet all the expectations of our good guests your honest feedback is very much appreciated. I can assure you we will work relentlessly on the small, but important details we can easily achieve as training is the responsibility of Management. I welcome the opportunity to speak with you further to obtain more information and to assure you we are making changes and care about our loyal guests. The team and I thank you for choosing Novotel Melbourne on Collins and do hope we may be so fortunate as to welcome you again in the future for a stay that is flawless. Kind Regards, Sridhar Kakarlapudi Front Office Manager

Anonymous Families - 11/08/2019 AccorHotels review
« Great service, food and location »

Great, we had dinner and breakfast at the restaurant. Our waitress on both nights was great. Thanks Joanne, you made the experience perfect! The kids loved the pool. The room was lovely and clean.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gina, Thank you for telling us about your recent experience at Novotel on Collins. It is wonderful to know that we met your expectations across all levels. I will ensure your kind words are shared with everyone and especially Joanne. We look forward to making you welcome again on your future visit. Sincerely, Franziska Guest Relations

Krishna K. Couples - 11/08/2019 AccorHotels review
« Amazing »

Before Melbourne, we already stayed with Novotel in Hong Kong. So we expected the same Novotel quality in Melbourne too. And it didn't disappoint us at all. More friendly staff and really helpful in any way.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Krishna, Thank you very much for your review. Our team does work hard to provide our friends with outstanding customer service and it is great that you recognise these efforts with these amazing comments. We will be sure to share your feedback with the entire team and give them the recognition they deserve. We very much hope to see you again and make you feel at home. Sincerely, Franziska Guest Relations

Laurence Business - 11/08/2019 AccorHotels review

room wasn't ready at 1pm when I arrived - was told the bag I left would be dropped off in the room when it was ready. It wasn't, and someone knocked on my door with the bag much later in the evening when I was in the shower. Had to queue at the checkout for the key as first time wasn't ready. there was a Queue for check-out, wanted to query the bill but had to just drop the key. called with a bill query, guy told me he would look into it and give me a call back - never did so I had to call in and explain again. Also (and this one is really petty) I love salmon and scrambled eggs for brekkie and your salmon wasn't great.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Laurence, Thank you for taking the time to tell us about your experience at Novotel Melbourne on Collins. I read with a concern about your recent stay experience and would like to offer my sincerest apologies for any frustration or disappointment you felt as a result of your stay. We pride ourselves in offering the highest levels of care and hospitality to all our guests and it is evident that we have fallen short of the expectation that we have set for ourselves and you are certainly entitled to expect. I have since shared your invaluable feedback with the Department Heads concerned and have taken corrective action to ensure that they will not recur. It is never pleasant to learn that we have failed to meet the expectations of our valued guests however, your honest feedback is very much appreciated. I can assure you we will work relentlessly on the small, but important details we can easily achieve as training is the responsibility of Management. Thank you once again for your comments and please be assured of our best efforts to continue to deserve your confidence in us. If I can be of further assistance please contact me directly via email at sr… Sincerely, Sridhar Kakarlapudi Front Office Manager

Greg Couples - 11/08/2019 AccorHotels review
« Lovely bedroom, nice breakfast. Difficulty with valet parking »

Happy with bedroom and restaurant . There was nowhere to park out the front of the hotel for valet parking so we had to drive around the block twice in traffic . Ended up ringing reception and was told someone would come outside and wait for our car. No one came out. We had to park opposite the hotel only to be told that the valet service won’t take cars from across the road. Not a good first impression of the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gregory H., Thank you for taking the time to tell us about your experience at the Novotel Melbourne on Collins. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. When you return to our hotel please contact myself directly and I will endeavor to make your stay is enjoyable. Sincerely, Emlyn Almrott Assistant Manager Concierge 03…

Sam Business - 11/08/2019 AccorHotels review
« Provided everything I required whilst working long hours »

Pleasant

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sam, Thank you for telling us about your recent experience at Novotel on Collins. It is wonderful to know that we met your expectations across many levels. I will ensure your kind words are shared with everyone. We look forward to making you welcome again on your future visit. Regards, Franziska Guest Relations

Anonymous Families - 11/08/2019 AccorHotels review
« Great location and staff were lovely, but we had a few issues »

After we checked in and went to our room the keys wouldn’t work so had to come back downstairs (with luggage) to have them recoded. At about 8.30pm we had a family walk into our room. When I called reception to advise the manager called back saying they didn’t have us checked into that room so had checked another guest in. After breakfast we went back to our room and again our keys wouldn’t work and had to go back downstairs to reception to get keys recoded

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bianca, Thank you for your comments after your recent stay with us at Novotel Melbourne on Collins. I was very troubled by your feedback and would like to offer my sincerest apologies for any frustration or disappointment you felt as a result of your stay. We pride ourselves in offering the highest levels of care and hospitality to all our guests and it is evident that we have fallen short of the expectation that we have set for ourselves and you are certainly entitled to expect. If I may please ask you to contact me at sr… if you would like to discuss your stay experience further with me. Once again thank you for your comments and again my apology we did not live up to promises. I look forward to hearing from you. Sincerely, Sridhar Kakarlapudi Front Office Manager

Dorothy Friends - 11/08/2019 AccorHotels review
« Great Stay »

We had a lovely stay at Novotel on Collins. the breakfast buffet was excellent. the room was nice and clean. This time only disappointing thing was no top up on milk and teabags etc each day and we stayed for 5 days. Good customer service. Paid the last night before early morning book out so was surprised the last day was charged after we booked out. had asked to pay in full the night before so was surprised to discover that wasn't included and that we were charged for a breakfast that we didn't have.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dorothy, Thank you for your recent patronage and time offer feedback. It is pleasing to read that still rate your stay experience as positive. It is however never pleasant to learn that we have failed to meet all the expectations of our good guests your honest feedback is very much appreciated. I can assure you we will work relentlessly on the small, but important details we can easily achieve as training is the responsibility of Management. Please do accept my sincerest apology we let you down with incomplete billing and I sincerely apologise for the impact this had on you. Thank you once again for your comments and please be assured of our best efforts to continue to deserve your confidence in us. Please contact me directly via email at sr… if I can assist you further. Sincerely, Sridhar Kakarlapudi Front Office Manager

Anonymous Families - 11/08/2019 AccorHotels review
« Very good but no biscuits to have with a cuppa »

Had to ask for extra cups 3 of us in the room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pam, Thank you for providing a review after your visit with us at Novotel on Collins. It is pleasing that you had an overall pleasant stay and thank you for giving feedback that helps us further to refine every guest's experience. I am truly sorry that there were aspects of your stay that had been less than perfect but we hope to see you in the future for a totally flawless time in the heart of the city. Sincerely, Novotel Team

T. Friends - 11/08/2019 AccorHotels review
« comfy hotel in the heart of CBD »

nice staff and comfy bedroom. its close to many sightseeing areas and restaurants.

Our hotel has responded to the review
Our hotel has responded to the review

Dear T., Thank you for providing such great feedback. It is always nice to read when our guest had a wonderful stay with us at Novotel on Collins and I will definitely pass on your praise to all. Our team hopes we can see you again when you visit Melbourne next. Sincerely, Franziska Guest Relations

Somphon S. Business - 10/08/2019 AccorHotels review
« good location but disappointed service »

good location in CBD but disappointed services in front desk and breakfast. Front desk is not friendly and welcome. Breakfast is boring with "exactly same menus every days" for entire week. Concierge is very friendly and warmful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Somphon, Thank you for taking the time to tell us about your experience at Novotel Melbourne on Collins. I read with a concern about your recent stay experience and would like to offer my sincerest apologies for any frustration or disappointment you felt as a result of your stay. We pride ourselves in offering the highest levels of care and hospitality to all our guests and it is evident that we have fallen short of the expectation that we have set for ourselves and you are certainly entitled to expect. I have since shared your invaluable feedback with the Department Heads concerned and have taken corrective action to ensure that they will not recur. It is never pleasant to learn that we have failed to meet the expectations of our valued guests however, your honest feedback is very much appreciated. I can assure you we will work relentlessly on the small, but important details we can easily achieve as training is the responsibility of Management. Thank you once again for your comments and please be assured of our best efforts to continue to deserve your confidence in us. If I can be of further assistance please contact me directly via email at sr… Sincerely, Sridhar Kakarlapudi Front Office Manager

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