Hotel - ibis Frankfurt Messe West
Ibis Hotel Hotel Ibis Hotel Hotel

ibis Frankfurt Messe West Hotel

3.5/5 345 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private outdoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed
  • 100% non-smoking hotel
  • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • French
    • Polish
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine

Catering

  • Breakfast
  • 1 bar(s)
  • Room service

Business services

  • 3 meeting room(s)
  • Self service business centre
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Hotel location

Companies and event centres nearby

Company

AMT F. FLUGSICH.0 km / 0 mi CHEMETALL/ROCKWOOD0.9 km / 0.56 mi GEW3 km / 1.86 mi MARKET DIALOG0.5 km / 0.31 mi NIELSEN COMPANY0.7 km / 0.43 mi SIEMENS6 km / 3.73 mi SVG0.1 km / 0.06 mi
BRINKS0.35 km / 0.22 mi DYMAX EUROPE0.2 km / 0.12 mi INDESIT COMPANY0.35 km / 0.22 mi MAX-PLANCK-INSTITUT1.7 km / 1.06 mi ROSENBERG & LEHNHART2.1 km / 1.3 mi SOLVADIS0.5 km / 0.31 mi VERSATEL0.3 km / 0.19 mi

Congress centre

MESSE-CENTRUM5 km / 3.13 mi

Your meetings and events

The event area of the Ibis Hotel Messe West comprises three modern rooms with natural lighting and capacity for max. 95 participants. We would be happy to help you organize and implement your event!

ibis Frankfurt Messe West Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
GOETHE 56 m2 3 m 35 20 16 20 0
GOETHE- LESSING 102 m2 3 m 50 30 25 35 0
LESSING 46 m2 3 m 15 12 10 15 0
    • Screen
    • Flipchart
    • Day light
    • Overhead projector
    • Airconditioned meeting room
    • Catering available

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 114 rooms

Our restaurants and bars

See all our restaurants and bars
4.3/5 AccorHotels Rating 687 reviews

Our guest reviews for
ibis Frankfurt Messe West

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 345 reviews
Ismail G. Y. Business - 16/05/2019 AccorHotels certified review
« The room quality was not good enough. In Turkey the rooms can be sale with only 1 star.. »

The room quality does not deserve for 180 Euros..

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Yildiz, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Andrea Altebockwinkel General Manager

Anonymous Friends - 04/05/2019 AccorHotels certified review
« We decided to go to another hotel the next time. »

The service was not terrible, but not pleasant neither. We just decided to use another hotel the next time.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ibis Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Andrea Altebockwinkel General Manager

Anonymous Business - 28/04/2019 AccorHotels certified review
« Good room that has everything I actually need. Good service and a perfect parking lot. »

It is practical and effective in every way. The room offers a good working place, a good bed and a sufficient and clean bathroom. For a few days that is perfect and all you need to get things done and relax when you are at the room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear G., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Andrea Altebockwinkel General Manager

Noname Solo - 11/03/2019 AccorHotels certified review
« Nice room near U-Bahn »

Nice room but check-in not "feel welcome"

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Andrea Altebockwinkel General Manager

Michel Business - 19/02/2019 AccorHotels certified review
« STANDARD TENU »

PAS DE SURPRISES SUR LE STANDARD DE L'HOTEL

Our hotel has responded to the review
Our hotel has responded to the review

Madame, Monsieur, Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt. Veuillez agréer, Madame, Monsieur, nos salutations distinguées. Andrea Altebockwinkel General Manager

Adam Solo - 27/01/2019 AccorHotels certified review
« The room cleaning could have been better »

The receptionist one night was talking on his own Handi, on speaker, and he was not wearing an Ibis uniform, instead he was wearing an untucked shirt. This was either Jan 18th or 19th. When I bought a water, he stood very close to me, awaiting my payment, in an aggressive manner, though he may not have realized this. The cleaning lady sometimes forgot to put a bag in the trash bucket after collecting it. Cleaning lady did not remove finished bottles of water from the room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Adam, thank you very much for your feedback regarding your last stay with us. I appreciate your feedback regarding our night manager, I will certainly share this with our night audit team. I will also speak to my housekeeping manager, to make sure this does not happen any more. The reason why they do not remove empty bottles from your room is because they have the strict order not to do so, as in Germany we have the regulations that you receive money back for returning empty bottles to the store. Therefore we cannot take away empty bottles, which still belong to the inhabitant of the room. Otherwise I hope that you did enjoy your stay with us and hope to soon welcome you again in Frankfurt. Kind regards Andrea Altebockwinkel / General Manager

Gast Business - 15/01/2019 AccorHotels certified review

Gut.

Our hotel has responded to the review
Our hotel has responded to the review

Lieber Gast, vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Mit freundlichen Grüßen, Andrea Altebockwinkel General Manager

Hiru J. Business - 13/01/2019 AccorHotels certified review
« COMFORTABLE AND GOOD LOCATION »

GOOD AND COMFORTABLE HOTEL. EASY ACCESS TO PUBLIC TRANSPORT. CLEAN. REASONABLE BREAKFAST. I HAVE BEEN STAYING HERE ONCE EVERY YEAR SINCE LAST 7 YEARS AND DON'T FEEL LIKE SWITCHING TO NEW HOTEL.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hiru J, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again in the next year. Kind regards, Andrea Altebockwinkel General Manager

Deborah Couples - 02/01/2019 AccorHotels certified review
« Bad beginning, good end »

The receptionist was not very welcoming and gave us a room that was not made up, this at 22h. When I went down to tell him, he simply changed us to another room, no apology, nothing. After that bad start everything went smooth, the rest of the personnel was very friendly

Our hotel has responded to the review
Our hotel has responded to the review

Dear Deborah, thank you very much for taking the time to review our ibis Frankfurt Messe West. First of all I would like to apologize for the inconveniences during your stay. I talked to my staff from the reception as well as to the housekeeping company that this is absolutely not an acceptable behaviour. I am happy though that the stay still turned out good for you and I hope we can maybe welcome you again in Frankfurt at some point in time and convince you of our improved service. Kind regards Andrea Altebockwinkel General Manager

Anonymous Business - 11/12/2018 AccorHotels certified review
« Value for money »

Room, breakfast and service were OK.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Andrea Altebockwinkel General Manager

Ef C. T. Friends - 10/12/2018 AccorHotels certified review
« Very good »

Our group had a good experience at this hotel. Rooms were nice and clean. Everyone liked the breakfast!

Our hotel has responded to the review
Our hotel has responded to the review

Dear EF Cultural T., Thank you for the great review of our hotel! We are glad that your guests enjoyed their stay with and especially the breakfast and hope to see welcome you again very soon. Sincerely, Andrea Altebockwinkel General Manager

Dan L. Couples - 13/11/2018 AccorHotels certified review
« Very good reception, excellent room (location at the back of hotel, very well equipped), car par - a pleasure to see them again! »

Although we did not check in on-line, checking in was very smooth. We got a very nice room, quiet, clean and well equipped, particularly an excellent bed much required after a long night of partying. The car park was very well organised, we could go in and out at well (ticket valid for the whole stay) however a bit pricey given that in the weekend that part of the city (mainly business buildings) was as good as empty. We did not breakfast because we needed to drive back home quickly however it was also true that we find it a bit too expensive in comparison to alternatives (McDonalds). Perhaps two kinds of breakfast might provide a better solution: a continental one (coffee and croissants) and a full english breakfast (made to order for instance).

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dan, We very much appreciate your comments regarding your last stay at the ibis Frankfurt Messe West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We will also consider your suggestions regarding the different breakfast types and see what we can adapt. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrea Altebockwinkel General Manager

Urb Families - 31/10/2018 AccorHotels certified review
« Good location »

few minutes from S-bahn station, which runs frequently.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. U., Thank you for reviewing our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Andrea Altebockwinkel General Manager

Woody Couples - 28/10/2018 AccorHotels certified review
« A perfect end to an exhausting journey! »

It usually takes us 6 hours to travel by train from London St. Pancras to the hotel. This time due to the closure of the high-speed Cologne - Frankfurt line on the morning of our travel it took 9 hours. We were exhausted when we reached the hotel. A warm welcome from reception and within 5 minutes we were in our spotless room. A quick freshen up and we were in the bar being served with a warming drink and a light meal. We slept well in our quiet room with its very effective curtains. We enjoyed our buffet breakfast on each of our 3 mornings, especially on Sunday when 5 relatives joined us. We've stayed here several times. Each time our room has been kept spotless by the housekeeping staff. Throughout our stay without exception whenever we passed a member of staff they said "hello". It was nice to see familiar staff faces. Once again we enjoyed the friendliness and relaxed efficiency of the staff . They seem to be a great team, one might say like a happy family!. We look forward to returning soon

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alan, Thank very much for your positive words regarding you rlast stay with us. It is always a pleasure to hear that our guests are having a good time with us. Especially your comments regarding our housekeeping and staff members are very well appreciated and I will certainly pass these on to my colleagues! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards Andrea Altebockwinkel General Manager

Family - 28/10/2018 TripAdvisor review
« Still our number one! »

We've stayed here several times and have enjoyed every stay. We ask for a quiet room and that 's what we've had . This coupled with the very effective curtains and comfortable bed ensured we slept well. The housekeeping staff kept our room spotless throughout our stay. We enjoyed the buffet breakfasts and if you book these with your room on-line you can save money. Five relatives joined us for breakfast on Sunday. A great selection of food with relaxed efficient service from the breakfast staff. Reduced charge for child's breakfast even though I think my 9 year old grandson probably ate more than anyone else!We found the multilingual bar and reception staff polite efficient and helpful.Whenever we passed a member of staff in the hotel they always said "hello".It was nice to see some familiar faces among the staff . They seem to be a good team . Dare I say almost like a happy family.We will soon be back.

Our hotel has responded to the review
Our hotel has responded to the review

Dear V9760QAalanw, thank you so much for taking the time to give us such a good review. I am very happy that you enjoyed your past stays with us and thank you especially for the goof comments regarding our housekeeping and staff. I will gladly pass this on to my whole team, as this is the best motivation for them in doing their best every day. I hope we can soon welcome you again at our Ibis Frankfurt Messe West. Warm regards Andrea Altebockwinkel General Manager

Prof. R. Families - 10/10/2018 AccorHotels certified review
« Standard hotel, met my whole expectations. »

Everything was very standard. At least I expected this when booked. With Ibis one will never fail accommodating. Clean, comfortable, sufficient number of services, competitive price and location. Parking. Everything I needed, plus they kept my reservation three more hours. I was late travelling from Milan by car. Renovations may be of need. Floor carpets in corridor are looking very old due to strange colour scheme. In fact carpet is new.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S.,, We very much appreciate your comments regarding your stay at the ibis Frankfurt Messe West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrea Altebockwinkel General Manager

Florian Business - 27/08/2018 AccorHotels certified review
« Ok but basic service and flaws »

Overall OK but wanted to charge me more than I booked for (was easily rectified but still not correct) and very very limited Ibis breakfast in comparison to other Ibis Hotels (I am a gold le club member and stay regularly in one of them).

Our hotel has responded to the review
Our hotel has responded to the review

Dear Florian, Thank you for taking the time to tell us about your experience at the ibis Frankfurt Messe West. I am sorry that your experience did not completely meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. As we are currently remodleing our breakfast buffet, I would appreciate your feedback on what exactly is missing, so we can take this into consideration in this process. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Andrea Altebockwinkel General Manager

Werner K. Families - 24/08/2018 AccorHotels certified review

Wonderful. As expected and better.

Our hotel has responded to the review
Our hotel has responded to the review

Lieber Herr Kühne, vielen Dank für Ihre Anmerkungen zu unserem Ibis Frankfurt Messe West. Ich freue mich zu sehen, dass Sie sich bei uns wohlgefühlt haben und hoffe, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen Andrea Altebockwinkel General Manager

Adrian S. Families - 02/08/2018 AccorHotels certified review
« Very good overall experience. Smoke from smokers immediately outside the front of the hotel was the downside. »

Receptionists polite and helpful. Hotel clean. Sleep quality very good (blackout curtains, thick windows that blocked out all the noise). Thankfully our rooms were away from the elevators which ARE noisy: hint to anyone booking: ask for a room away from the elevators! Hotel is a one minute walk from the Industriehof U-bahn station which gives you fast and reliable connections into the city. The one really negative thing is having to walk through a crowd of smokers at the front door. PLEASE move the smoking area somewhere else. Guests should not feel imprisoned by smokers!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Adrian, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Your Ibis Team

Anonymous Families - 29/07/2018 AccorHotels certified review
« Bueno en general »

Satisfactorio

Our hotel has responded to the review
Our hotel has responded to the review

Dear Cristina, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Your Ibis Hotel

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