Hotel - Mercure Carcassonne La Cité hotel
Mercure Hotel Mercure Hotel

Mercure Carcassonne La Cité hotel

4.0/5 1,843 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine

Leisure and activities

  • Outdoor unheated pool
  • Golf  (Nearby)
    • Golf course 18 holes (Nearby)
    • Golf lessons (Nearby)
  • Boat excursions
  • Other sports activities  (Nearby)
    • Bike rack facilities (Nearby)
    • Archery (Nearby)
    • Bowling (Nearby)
    • Horse riding (Nearby)
    • Karting facilities (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Opening hours : Week 19:30-22:00
    • Opening hours : Week-end 19:30-22:00

Business services

  • 4 meeting room(s)
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Company

CHIPIE0.5 km / 0.31 mi UCCOAR5 km / 3.13 mi
PILPA3 km / 1.88 mi

Your meetings and events

With its three naturally-lit meeting rooms, designed with all your needs in mind and fully equipped with video projectors and free Wi-Fi access, the Mercure Carcassonne Porte de la Cité hotel can accommodate up to 100 people.Our excellent support services, advice and event planning make the Mercure Carcassonne Porte de la Cité the ideal place for all types of meetings.We also offer cocktail parties, visits to the fortified city, wine tasting at the Comptoir des Vins & Terroirs - an ideal combination of work and pleasure.

Mercure Carcassonne La Cité hotel Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
MINERVOIS 36 m2 2.3 m 30 16 18 18 24
CORBIERES 45 m2 2.5 m 45 28 25 30 24
MALEPERE 45 m2 2.5 m 45 28 25 30 24
GRANDE CORBIERES 90 m2 2.5 m 90 45 55 70 84
    • Lectern
    • Podium
    • Catering available

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

You can expect a delightful stay whatever your budget! Choose from our 80 Standard or Privilege Rooms. Choose Privilege for even more comfort and additional services.

  • 80 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 28 family rooms
  • 4 connecting rooms
    • 220/240 V AC
    • Air conditioning
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • TV Bouquet beIN Sports
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Pay per view channel(s)
    • TV room service ordering
    • Satellite/cable colour TV
    • Manual temperature control
    • Free access with phone card
    • High speed transmission line
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Emergency info in rooms
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.4/5 AccorHotels Rating 4,028 reviews

Our guest reviews for
Mercure Carcassonne La Cité hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,843 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Rg Couples - 12/08/2019 AccorHotels review
« Well located, clean, great service. »

Restful and comfortable. Please remove the plastic mattress cover, feels like a nursing home and is hot!!!

Phil W. Families - 08/08/2019 AccorHotels review
« Two day visit »

Extremely good except for checking in I had used the online booking and express check out Money was taken from my credit card to cover this but the receptionist demanded my card number again as assurance this is not what you state on the web site not a very pleasant experience I will not use fast checkout again with Mercure hotels I do not have this experience with Novotel hotels your system is flawed

Johnnie G. Friends - 04/08/2019 AccorHotels review
« Lovely welcome from the staff on the front desk »

Perfect

T. Families - 03/08/2019 AccorHotels review

Smooth and good welcome

Anonymous Families - 31/07/2019 AccorHotels review
« Better than expected »

On the positive Side: good and organized welcome, rooms satisfying, nice pool and surroundings, private parking and very close til Castle Carcassonne. The very best surprise was the restaurant. Very high quality on the food served for dinner, at a very reasonable price. On the bad side.....the air conditioning was noisy and cooling very little.

H. Business - 30/07/2019 AccorHotels review
« nickel »

hotel parfati bonnes prestations

Paul M. Friends - 29/07/2019 AccorHotels review
« Overnight stay close to Carcasonne Cite »

Staff are friendly & helpful. Bedroom rather small. Breakfast ok but no proper hot water for tea making. Lunch was excellent.

Mick D. Couples - 28/07/2019 AccorHotels review
« Great hotel all round »

Great location and a quiet room. Thank you all

Emile C. A. Families - 25/07/2019 AccorHotels review
« Not upto standard »

Late night coming home I tried to connect a respirator to the socket. Possible only if I leave all the lights on. Well I was able to disconnect all lights in the room which are connected to a socket but not the main ceiling light. As it was late and I was already in bed I thought to call the reception but there was no telephone in the room. Meaning we had to try to sleep with the light on. As a professsional hotelier having been with Accor for many years and also opening several Pullman hotels in Asia I was surprised about this construction problem and the missing telephone. Next morning taking breakfast we had to share a tiny buffet with a lot of people (buffet was far too small for this high number of people). During Breakfast a lady did come and go with chemicals and towels bypassing the tables in the restaurant, most probably cleaning publich toilets or rooms - was really a special experience even my table neighbors commented on. The bread served on the buffet was neither crispy nor good in taste. Few days ago I was at the Novotel in Porto there the breakfast was outstanding. There the food was of great quality. Again as a professional hotelier (operating a 600 rooms 5* property with an annex of another 250 upcoming rooms in Xiamen, I know this can not be your standard and therefore raise the subjects otherwise and probably as most tourist they say nothing and just leave. Another problem were the room keys. Had to change the keys right after check-in, then later again as they were not working (well worked only once after changed), I was told this is normal when they start a new box of keys....... - strange don't you think? Having paid for the room 195 Euro I must confirm that it is simply too expensive for what we have received. This changes little bit the picture I had of Accor in France. Hope to hear from you, I send you my best regards Emile C. A.

Shauna Families - 24/07/2019 AccorHotels review
« Great customer service »

Very friendly and obliging staff - well done

Andrew Couples - 24/07/2019 AccorHotels review
« Lovely Hotel »

The reception was fantastic, volunteered information about the Castle, e.g. best viewing points, selfie spots etc. Overall, really helpful. Bar person, OK but a bit surly..maybe it is just his way? We had a nice spacious room with A/C overlooking the pool, water and other items in fridge were complimentary in this Exec Room (wish we had known this but didn't until we checked out). Walking distance to castle.

Malcolm Couples - 23/07/2019 AccorHotels review
« Very nice room , pool and view. Staff very helpful but the breakfast was not very good especially paying around 14 euros per person. Cold and I inviting . »

Overall good

Tony B. Couples - 22/07/2019 AccorHotels review
« Good hotel in a great location and with free parking »

Very enjoyable stay. We were there for Bastille Day Celebrations and were able to watch the superb firework display from our bedroom window.

Drummond F. Couples - 22/07/2019 AccorHotels review
« Terrific »

Superb position. Clean & tidy. Great pool. Staff were so helpful

Eric Families - 19/07/2019 AccorHotels review
« Simply Excellent...very attentive and professional team »

Excellent

Y J. Families - 18/07/2019 AccorHotels review
« Everything you wish for »

Staff is very welcoming and helpful. Room was clean, large, easy for a disabled person, nice view on the Old City.

Allen P. Families - 15/07/2019 AccorHotels review
« The air conditioning was not working on a very warm night. »

The air conditioning was not working on a very warm night.

Anonymous Couples - 13/07/2019 AccorHotels review
« Comfortable, good value, great location. »

Small room. Nice pool. Good tour of the castle. Would come back.

Kevin Families - 10/07/2019 AccorHotels review
« We really enjoyed our stay in your beatiful hotel »

Our children really enjoyed our stay and the use of the swimming pool. It is ideally located at adjacent to the old walled city. The person that received us was very friendly and gave us helpful tips about visiting the castle.

D. Couples - 09/07/2019 AccorHotels review
« Okay, but some annoying things »

Room was clean and pool nice. The room was small and made smaller by the fact that 2 single beds had been pushed together rather than getting the double that I had reserved. A single water (when a couple were staying in the room), poor service at the bar and a breakfast that was not restocked through the breakfast period leading to no juice/ fruit etc further took off the shine of the holiday. For the price, I think this was a poor value stay.

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