Hotel - Mercure Carcassonne La Cité hotel
Mercure Hotel Mercure Hotel

Mercure Carcassonne La Cité hotel

4.0/5 1,814 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed 10  EUR
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine

Leisure and activities

  • Outdoor unheated pool
  • Golf  (Nearby)
    • Golf course 18 holes (Nearby)
    • Golf lessons (Nearby)
  • Boat excursions
  • Other sports activities  (Nearby)
    • Bike rack facilities (Nearby)
    • Archery (Nearby)
    • Bowling (Nearby)
    • Horse riding (Nearby)
    • Karting facilities (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Opening hours : Week 19:30-22:00
    • Opening hours : Week-end 19:30-22:00

Business services

  • 4 meeting room(s)
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Company

CHIPIE0.5 km / 0.31 mi UCCOAR5 km / 3.13 mi
PILPA3 km / 1.88 mi

Your meetings and events

With its three naturally-lit meeting rooms, designed with all your needs in mind and fully equipped with video projectors and free Wi-Fi access, the Mercure Carcassonne Porte de la Cité hotel can accommodate up to 100 people.Our excellent support services, advice and event planning make the Mercure Carcassonne Porte de la Cité the ideal place for all types of meetings.We also offer cocktail parties, visits to the fortified city, wine tasting at the Comptoir des Vins & Terroirs - an ideal combination of work and pleasure.

Mercure Carcassonne La Cité hotel Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
MINERVOIS 36 m2 2.3 m 30 16 18 18 24
CORBIERES 45 m2 2.5 m 45 28 25 30 24
MALEPERE 45 m2 2.5 m 45 28 25 30 24
GRANDE CORBIERES 90 m2 2.5 m 90 45 55 70 84
    • Lectern
    • Podium
    • Catering available

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 80 rooms

Our restaurants and bars

See all our restaurants and bars
4.4/5 AccorHotels Rating 3,900 reviews

Our guest reviews for
Mercure Carcassonne La Cité hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,814 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Anonymous Couples - 13/07/2019 AccorHotels certified review
« Comfortable, good value, great location. »

Small room. Nice pool. Good tour of the castle. Would come back.

Kevin Families - 10/07/2019 AccorHotels certified review
« We really enjoyed our stay in your beatiful hotel »

Our children really enjoyed our stay and the use of the swimming pool. It is ideally located at adjacent to the old walled city. The person that received us was very friendly and gave us helpful tips about visiting the castle.

D. Couples - 09/07/2019 AccorHotels certified review
« Okay, but some annoying things »

Room was clean and pool nice. The room was small and made smaller by the fact that 2 single beds had been pushed together rather than getting the double that I had reserved. A single water (when a couple were staying in the room), poor service at the bar and a breakfast that was not restocked through the breakfast period leading to no juice/ fruit etc further took off the shine of the holiday. For the price, I think this was a poor value stay.

Rich B. Couples - 09/07/2019 AccorHotels certified review
« An excellent hotel next to the old city »

We received a warm, friendly reception by a member of staff which made us feel relaxed and welcome. Everything was explained clearly. The room was very good with air con. So close to the old city so we didn't have to use the car during our stay.

Kim F. Families - 08/07/2019 AccorHotels certified review
« Great location, very comfortable stay »

This is a good choice for a visit to Carcassonne. The hotel is a short walk to the medieval city. It has free onsite parking, a great breakfast, and a swimming pool. We were there during an epic heatwave and the air-conditioning was stellar. The staff was very helpful and professional. Our room was large and comfortable.

Sebastien L. Families - 06/07/2019 AccorHotels certified review
« Good time »

I was nice stay great location team friendly and food is very nice.

Couples - 04/07/2019 TripAdvisor review
« Not a 4 star hotel - in my opinion »

The front desk staff were excellent, friendly and welcoming. However, the standard rooms at 18m2 are small [when compared with competitors] and the dining room staff were inefficient at best and ineffective and dilatory at worst. We had to wait almost an hour for our starters and others who arrived after us, and ordered similar meals , were on their main course as we still waited. My question to the [head?] waiter brought nothing more than a sort of gallic (or Catalan) shrug and some incomprehensible mutterings. The truth is simply that they had forgotten us. Well, we can all make mistakes AND we can apologise. But not a single word, not even a simple 'sorry' came our way. NO, this is NOT a 4 star hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Oztrip2012 I have read your comment and are saddened to hear that you were disappointed with your stay. guest satisfaction is our key concern, so please be assured that we will take each one of your comments very seriously. On behalf of the entire team, I apologize for the problem you encountered. I have discussed the matter personally with the member of staff concerned and will ensure that they receive advice and guidance so that they can better fulfil their duties in the future and avoid any such incidents occurring again. I really hope that we will have the opportunity to welcome you back and offer you a better experience. sicerly

Roger F. Couples - 02/07/2019 AccorHotels certified review
« Great location and great front desk staff »

We did enjoy our stay .......but ........I am not sure that this is a 4 star hotel. For our second dinner we had simply been forgotten and had to wait for almost an hour. Others arrived after us and, having ordered meals very similar to our own choices, were on their second course whilst we had not yet had our starters. My comment to the (Head?) brought nothing more than a mumbled response. This was not impressive. The standard room at 18m2 is smaller than one finds in other similar hotels.

Winnie T. Couples - 30/06/2019 AccorHotels certified review
« 50/50 for the whole experience »

the air conditioner is malfunction in our first room, but we have been changed to another room and it has a nice view of the castle

Dereke A. Couples - 27/06/2019 AccorHotels certified review
« Please tell stay, pity about the coach parties »

Great hotel, staff attentive. Experience spoiled by the bun fight at breakfast on our first morning. (A coach party) It was as if a swarm of locusts had descended. Everything vanished before your eyes. Although we had booked breakfast for all our stay we didn’t bother after the first morning, The annoying point was we were still charged until I complained. Apart from that we had a great time and will return.

Mary P. G. Families - 24/06/2019 AccorHotels certified review
« Very pleased »

Smooth checking in, very pleasant staff, would come back

Gerry Couples - 22/06/2019 AccorHotels certified review
« Loved this Hotel »

Lovely hotel situa five minutes walk from the gates of the citadel. Ample parking spaces. Nice pool area and gardens. Good generous sized bedroom with all necessary amenities. Staff were very welcoming and helpful They are a credit to the hotel

Greg F. Couples - 20/06/2019 AccorHotels certified review
« Satisfactory. The room was very small and there is a total lack of options for vegans and vegetarians. »

Staff were friendly. Location was good. As I said, the room was very small and in this day and age you should really cater for vegetarians and vegans.

R F. Couples - 17/06/2019 AccorHotels certified review
« Very near La Cite »

We have stayed here before and it was as we remembered. It is only a short walk from La Cite, has an ample car park and a good restaurant. The receptionist was very helpful although we were somewhat surprised to be told that our room was not quite ready when we checked in at 3.45 pm.

Scenic12992778264 Couples - 11/06/2019 TripAdvisor review
« Fine as long as there isn't a coach party staying »

We had a superior room which was comfortable although the bed was too hard for me. On our first of two nights we chose to eat in the hotel. A large coach party had taken over the restaurant (really more of a cafeteria in appearance), so we were squeezed into a nearby characterless room with the other guests. There was another room like a pavillion room overlooking the terrace which would have been far more pleasant for us to use, but this had been alocated for about 10 people, possibly staff training or a small local society. This was a poor management decision in my opinion. The food however was good so congratulations to the kitchen staff. Our first morning we went to breakfast after the coach party had just left and it looked like a plauge of locusts had just the left. The next morning the breakfast was more civilised.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for sharing your opinion. My team and I wish to sincerely apologies for the inconveniences encountered because of the coach party. We are however delighted to read that despite everything you enjoyed your stay with us We look forward to seeing you when you next stay in Carcassonne Best regards

Susan M. Families - 10/06/2019 AccorHotels certified review
« Great hotel , excellent location. »

Enjoyed our stay. Staff friendly and professional. Rooms comfortable. An excellent breakfast choice. A Huge bonus was the swimming pool. A short walk from Carcassonne city. All in all a perfect place to stop

J C. Families - 06/06/2019 AccorHotels certified review

Really good. The room we were given was great and was larger than rooms of a similar class due to the location by the stairwell. Staff were really friendly and helpful with excellent spoken English, which is very helpful. The complimentary tour of the old town was brilliant and totally unexpected.

Anonymous Couples - 02/06/2019 AccorHotels certified review
« Well-run hotel in beautiful setting. »

Disappointed in the size of our room, but overall a very good experience. Staff friendly and helpful, and very good breakfast. Did not have time to use the swimming pool. Good on site parking.

Anonymous Friends - 02/06/2019 AccorHotels certified review
« Great location »

Location was ideal.

Anonymous Couples - 02/06/2019 AccorHotels certified review
« Average »

The female staff on reception were very friendly. Some of the male staff were quite rude. We were surprised that a 4 star hotel did not have umbrellas available.

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