Hotel - Mercure Lyon Centre Charpennes hotel
Mercure Hotel Mercure Hotel

Mercure Lyon Centre Charpennes hotel

3.5/5 461 reviews
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
See rates

Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Private outdoor parking (Paying)
    • Public outdoor parking (Nearby)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • LYON SAINT-EXUPERY
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Dry cleaning / Ironing
  • Porter

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Opening hours : Week 12:00-23:00
    • Opening hours : Week-end 19:30-22:30

Business services

  • 7 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Companies and event centres nearby

Company

ADECCO1 km / 0 mi FONGECIF0 km / 0 mi
AREVA0.5 km / 0.31 mi POINT S0 km / 0 mi

Congress centre

PALAIS DES CONGRÈS3 km / 1.86 mi

Exhibition centre

EUREXPO8 km / 4.97 mi

Your meetings and events

With its 8 fully renovated and naturally lit meeting rooms, the Mercure Lyon Charpennes hotel can accommodate up to 350 people. You'll love its new colors and furniture for your comfort.Our expert assistance, advice and event organizing services and the state-of-the-art equipment in our rooms (video projection, audio facilities, free WIFI Internet access) make our hotel the ideal place for your meetings.

Mercure Lyon Centre Charpennes hotel Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
APOGEE 1 31 m2 2 m 25 15 25 10 20
APOGEE 6 50 m2 2 m 40 20 40 20 24
APOGEE 5 55 m2 2 m 50 20 50 25 25
APOGEE 3 60 m2 2 m 50 20 50 25 24
APOGEE 2 60 m2 2 m 50 25 50 30 24
MEETING ROOM APOGEE 1-2-3 150 m2 2 m 180 60 180 90 80
SALLE APOGEE 4-5-6 175 m2 2 m 120 80 120 90 88
    • Screen
    • Audio and video equipment
    • Lectern
    • Podium
    • Day light
    • WIFI access
    • Syndicate rooms
    • Airconditioned meeting room
    • High speed transmission line
    • Hotel connected to conv. centre

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Choose from our different categories of comfortable, soundproofed rooms: a Standard Room with a double bed or twin beds or a more spacious Privilege Room with a wider range of services.

  • 98 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 14 family rooms
  • 14 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Bouquet with TV Canal+ and Canalsat
    • Opening windows
    • Remote control TV
    • Work desk in all rooms
    • Baby bed
    • Manual temperature control
    • Coffee/tea making facilities
    • Minibar
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.2/5 AccorHotels Rating 1,901 reviews

Our guest reviews for
Mercure Lyon Centre Charpennes hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 461 reviews
Lco-bxl Business - 30/07/2019 AccorHotels review
« Very good experience at Mercure Lyon Charpennes »

A short stay in Lyon (one night). We felt very welcome and we spent a nice stay there.

Our hotel has responded to the review
Our hotel has responded to the review

Dear LANDRY C., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Centre Charpennes. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eric Turco General Manager

Vl Business - 18/07/2019 AccorHotels review

The hotel rooms are relatively dated, the bathroom was renovated but the soap inside the shower was finished when I tried to use it. I told to the receptionist at checkout and she just said “ok”, no apologies. Also, the power socket next to the bed as broken and I needed for charging my phone. Breakfast was ok, the nespresso machine is good, except when a lady was kind when she tried to help but she pressed “americano” without even asking what I wanted and I needed to redo another coffee because I wanted a short espresso. I understand that are small things but that are part of my customer experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear VALERIO L., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Lyon Centre Charpennes. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Eric Turco General Manager

John Couples - 11/07/2019 AccorHotels review
« Excellent location a nd super staff »

The hotel is well placed for metro, tramway and buses. It is comfortable and quiet. The bar is not permanently staffed, but well organised. Staff sorted out a problem with a kettle with great speed. Nice neighbourhood for bars and bakeries, and close to super restaurants in Les Brotteaux.

Our hotel has responded to the review
Our hotel has responded to the review

Dear JOHN W., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Centre Charpennes. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eric Turco General Manager

Jvw Couples - 10/07/2019 AccorHotels review
« Hassle free and pleasant stay »

Very helpful staff, air conditioned room with bottles of water, close to local transport and sites of interest.

Our hotel has responded to the review
Our hotel has responded to the review

Dear JAMES W., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Centre Charpennes. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eric Turco General Manager

Couples - 23/06/2019 TripAdvisor review
« A "Lyon" hotel with parking next to metro and 3 stops to hotel de ville »

Selected because of underground parking and acecss to metro - only 3 stops to hotel de ville and art gallery. 4 nights plus parking for 500 euros. Not cheap but a very comfy room and plenty of towels. 6th floor but still bothered by noise on Saturday night because of McDonald's opposite.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Centre Charpennes. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Maxim Families - 20/06/2019 AccorHotels review
« Very friendly and cosy atmosphere in this hotel »

As usually, all was on very high level! I feel sorry - I failed to ask the name of wonderful lady on reception to say personal "Merci bien!". She was extremely helpful with hundreds of question I come with during my stay. And all of these questions were not about any single problem of the stay itself, but generally about places around or other moments.

Our hotel has responded to the review
Our hotel has responded to the review

Dear MAXIM I., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Centre Charpennes. It is always a pleasure to receive positive feedback. I will share your comments with our team, specially with the ladies at the reception . I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eric Turco General Manager

Anonymous Couples - 29/05/2019 AccorHotels review
« Some shortcomings that should not be experienced in a 4-star hotel. »

Very good breakfast. Staff all pleasant. Two pillows each should be the norm. We should not have to ask for extra in a 4-star hotel. Towels used by previous occupants not removed from bathroom. Had to ask for spare toilet roll one day as only half a one left (after cleaning).

Our hotel has responded to the review
Our hotel has responded to the review

Dear MICHAEL C., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Lyon Centre Charpennes. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence ( don't forget used towels, and spare toilet roll) We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Eric Turco General Manager

Anonymous Business - 02/04/2019 AccorHotels review
« Klemm travel group »

everything was perfect. Parking slot for the bus was reserved very kind staff very good breakfast and dinner => highly recommended

Our hotel has responded to the review
Our hotel has responded to the review

Dear CHRISTIANE H., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Centre Charpennes. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eric Turco General Manager

Andrew T. Couples - 26/03/2019 AccorHotels review
« Never again! »

This was our experience of a pre-booked 3-night stay in a “Privilege Room”: On arriving it was not possible to lock the safe. This was attended to. We later found the fridge was ON but failed to work wherever the thermostat was set. The next evening we returned to find used latex gloves and a dirty towel left on the table: the bed had been stripped and left unmade. This was attended to. On the third evening we returned to find the bed unmade (yet again!), the bins hadn’t been emptied, there were no clean towels, and the safe lock failed to open despite using the correct code number. So our passports were inaccessible. This was very disconcerting as we were due to make an early departure the following morning. No clean cups were ever provided. The reception staff were always polite and willing to rectify things. But to have such a catalogue of faults and failings in the same Privilege room is unacceptable. It indicates very poor management at this hotel. No attempt was made to compensate us for the inconvenience we experienced.

Solo travel - 22/03/2019 TripAdvisor review
« Acceptable hotel near city center »

I stayed at this hotel for 2 days on a weekend. The hotel is close to the city center and very nearby Part Dieu. The room was not too bad but I did hear a lot of noise from street. Breakfast was great

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

R. Solo - 19/03/2019 AccorHotels review
« Globally speaking I enjoyed my stay at your hotel but it could have been better »

In general, the stay at this hotel was acceptable. The bed was relatively comfortable. However, I did not find the pillow to my liking. In the toilet, I was expecting to have body cream available which was not the case. Something that needs to be improved is the sound coming from the outside. Having stayed on the 6th floor, I was considered not to hear much noise which was not the case. The window did not close entirely and this led to noise coming in. One of the good points in this hotel is the breakfast that you provide. Large variety of food and with good quality.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback and recommendation. We hope to welcome you back to our hotel very soon! Sincerely, Eric Turco General Manager

Dragan G. Business - 18/03/2019 AccorHotels review
« Lyon stay »

It was plesent to be in your hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear DRAGAN G., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Centre Charpennes. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eric Turco General Manager

Bill Solo - 06/02/2019 AccorHotels review
« helpful staff and mercure comfort »

A good value comfortable hotel which although technically in Villeurbanne is a good place to stay for visiting Lyon, just next to tram and metro and a short walk to the Brotteaux district. Helpful staff let me have a late check out and even provided scotch tape when one of my bags broke!

Our hotel has responded to the review
Our hotel has responded to the review

Dear WILLIAM M., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Centre Charpennes. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eric Turco General Manager

Jonathan M. Business - 30/12/2018 AccorHotels review
« Excellent staff »

Enjoyed only one night, but perfect to walk around Brotteaux. Staff are extremely helpful. I would recommend and stay again. Thanks

Our hotel has responded to the review
Our hotel has responded to the review

Dear JONATHAN M., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Centre Charpennes. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eric Turco General Manager

Neiuqel Families - 10/12/2018 AccorHotels review
« LUMIERES »

CHECK IN AND OUT DIFFICILES

Our hotel has responded to the review
Our hotel has responded to the review

Monsieur L. , Nous vous remercions d'avoir pris le temps de partager votre avis. Nous espérons vous revoir très bientôt! Sachez que vos commentaires nous aident à progresser et en particulier sur le check-in et check-out. Nous sommes conscients que nous devons en permanence améliorer notre qualité de service. Veuillez agréer, Monsieur, nos salutations distinguées. Eric Turco Directeur

John H. Families - 29/11/2018 AccorHotels review
« Visiting Lyon for 3 days »

Only one complaint and that was not a major issue. The standard of housekeeping was good and your staff were unobtrusive. The one complaint was the fridge in the room, it didn't work. I tried to move it to check what the problem was but I burnt my fingers on the back of the unit. I unplugged it and left it alone from then.

Ka… Business - 10/11/2018 AccorHotels review
« Ok but not so excellent as usually at accor hotels »

Good restaurant with kind staff. Breakfast was ok. There was a strong smell in the room, probably the glue from the carpet etc. Clean room but already in quite bad condition. Should be renovated. Maybe I was a rare platinum guest for this hotel since there were not general benefits for platinum guest.

Miloud Business - 09/11/2018 AccorHotels review
« Average »

This was my first stay here, I usually stay at Mercure Chsteau Perrache. I was disappointed of the cold welcome, being a platinum member I quiet often if not most of the time get an upgrade, but not at this location.

Anonymous Couples - 17/10/2018 AccorHotels review
« reunion »

correcte

Our hotel has responded to the review
Our hotel has responded to the review

Monsieur A., Nous vous remercions pour vos commentaires suite à votre séjour à Hôtel Mercure Lyon Centre Charpennes. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. En revanche, nous sommes conscients que nous devons en permanence améliorer notre qualité de service. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs. Eric Turco Directeur

Anonymous Families - 25/09/2018 AccorHotels review

Hotel conforme à nos attentes

Our hotel has responded to the review
Our hotel has responded to the review

Monsieur R., Nous vous remercions pour vos commentaires suite à votre séjour à Hôtel Mercure Lyon Centre Charpennes. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Néanmoins, nous sommes conscients que nous devons améliorer en permanence notre qualité de service. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs Eric Turco Directeur

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
Your loyalty is rewarded
Le Club AccorHotels
Not participating hotel As a {{fidelityCard}} member Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

See rates