Hotel - Novotel Lake Crackenback Resort & Spa
Novotel Hotel Novotel Hotel

Novotel Lake Crackenback Resort & Spa Hotel

4.5/5 876 reviews
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
See rates

Services in the hotel and nearby

Check-in from 15h00
Check out up to 10h00

Services and practical information

Paying

Leisure and activities

Catering

  • Breakfast

Business services

See all services

Hotel location

Your meetings and events

Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can optimize the chances of its success by benefiting from the Novotel networkOur years of experience have let us build a great expertise in meetings organization.

Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
Brumby Room 27 m2 2 m 0 0 16 0 0
Alpine Room 84 m2 2 m 80 40 80 40 0
CUISINE ON LAKE CRACKENBACK 126 m2 3 m 130 70 70 70 100
    • Flipchart
    • Audio and video equipment
    • Lectern
    • Day light
    • WIFI access
    • Video equipment
    • Syndicate rooms

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 29 rooms
  • 100% non-smoking hotel
    • Emergency exit map
    • Telephone
    • Opening windows
    • Remote control TV
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Direct dial telephone
    • Fax machine
    • Iron in room
    • Full kitchen
    • Microwave in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars
4.5/5 AccorHotels Rating 364 reviews

Our guest reviews for
Novotel Lake Crackenback Resort & Spa

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 876 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Emma S. Families - 05/11/2019 Confirmed reviews AccorHotels
« Incredible »

As a young new family we had a wonderful stay. The place it self is just breathtaking and all the hiking trails and things to do kept us very busy. The staff were very friendly and welcoming and the day spa was extremely relaxing. Would highly recommend!

Anonymous Families - 13/10/2019 Confirmed reviews AccorHotels
« Good but room for improvement »

Good accomodation (although noisy from neighbours above) Cuisine dinner great Cuisine breakfast just ok Alpine larder ok On site facilities good Have been going since resort opened - feel it is getting overdeveloped

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul, Thank you for taking the time to tell us about your experience at Lake Crackenback Resort & Spa. Here at Lake Crackenback we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Reception A 1650 Alpine Way, Crackenback NSW 2627 P 02… lakecrackenback.com.au

Lorraine Couples - 26/09/2019 Confirmed reviews AccorHotels
« Loved it »

We always enjoy our stay , possibly the only thing negative was we had to chase up some wood for fire , as it was cool in the room . Heaters not quite adequate. No wood at our unit. But it did not spoil our time there .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Robert & Lorraine, Thank you for taking the time to provide feedback following your stay at Lake Crackenback Resort and Spa. It was great to read that you enjoyed your stay and I hope you left us relaxed and rejuvenated. We do our best to keep the firewood stocked at the communal firewood locations so I will pass along your comments. We look forward to welcoming you back to the resort in the not too distant future Warmest regards, Kelsey Reception A 1650 Alpine Way, Crackenback NSW 2627 P 02… lakecrackenback.com.au

Michael H. Families - 25/08/2019 Confirmed reviews AccorHotels
« Always enjoy the room quality and setting »

Great way to have a weekend of skiing with family. Very helpful ski hire staff. Access to Thredbo and the ski tube works really well. Good breakfast and option of take away evening meal works well

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael & Sally, We very much appreciate your comments regarding your stay at the Novotel Lake Crackenback Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. My apologies you didn't receive your drinks voucher when you arrived, we will make sure your receive them on your next stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alicia Stratton Front Office Supervisor

Philippa S. Families - 23/08/2019 Confirmed reviews AccorHotels
« Ok but not exceptional »

Staff are generally very helpful within limitations.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Philippa, Thank you for your review of our hotel! We are glad that you enjoyed your stay! I have passed your comments the relevant departments and our management team. We hope to see you again very soon. Sincerely, Alicia Stratton Front Office Supervisor.

Tim M. Families - 12/08/2019 Confirmed reviews AccorHotels
« Always love the lakeside apartments and the breakfast buffet. Kids love the activities when we are not on the snow. »

Always thoroughly enjoy it. Always experience friendly staff. Love the lakeside apartments and the breakfast buffet. Kids always pester us to do the resort activities when we are not on the snow.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tim, We very much appreciate your comments regarding your stay at the Novotel Lake Crackenback Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Kelsey Reception A 1650 Alpine Way, Crackenback NSW 2627 P 02… lakecrackenback.com.au

Charles W. Families - 06/08/2019 Confirmed reviews AccorHotels
« Great except for the food »

I enjoyed the room the outlook and the facilities. I had one meal that was terrible at the main restaurant and service fluctuated from might to night. If you charge a premium you should deliver the same.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Charles & Louise, Thank you for taking the time to tell us about your experience at the Novotel Lake Crackenback Resort & Spa. I am sorry that your experience at the restaurant did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kelsey Reception A 1650 Alpine Way, Crackenback NSW 2627 P 02… lakecrackenback.com.au

Anonymous Families - 01/08/2019 Confirmed reviews AccorHotels
« As expected »

We have stayed at Lake Crackenback approx 7 times so we are very familiar with the resort

Our hotel has responded to the review
Our hotel has responded to the review

Dear Eithne, Thank you for taking the time to tell us about your experience at the Novotel Lake Crackenback Resort & Spa. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address and prevent future occurrences. Sincerely, Kelsey Reception A 1650 Alpine Way, Crackenback NSW 2627 P 02… lakecrackenback.com.au

Family - 27/07/2019 TripAdvisor review
« Part time Novotel »

Nice resort that needs to remember that it is part of a chain. It profiteers during the winter months and does not allow Accor plus benefits to many areas. The cost per night is high for a "hotel" that does not do room service during your stay or have wifi available. It benefits by the fact that all the accomodation in the Snowy region have poor service and Australians are increasingly going overseas for ski holidays as no one is catering for a quality hotel experience in the region.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Greg B Thank you for providing us with valuable feedback regarding your recent stay at Lake Crackenback Resort & Spa. We are sorry to hear your stay has not meet your expectations. Your feedback has been passed onto our management team. Kind regards, The Lake Crackenback Team

Oliver P. Couples - 20/06/2019 Confirmed reviews AccorHotels
« Picturesque, polite staff and hassle free »

Easy to book, checkin and private and comfortable. Clean accommodation and facilities

Our hotel has responded to the review
Our hotel has responded to the review

Dear Oliver, Thank you for taking the time to provide feedback following your stay at Lake Crackenback Resort and Spa. It was great to read that you enjoyed your stay and I hope you left us relaxed and rejuvenated. Your feedback is important to us and will be passed on to the appropriate staff. We look forward to welcoming you back to the resort in the not too distant future Warmest regards, Kelsey Reception

John H. Couples - 13/06/2019 Confirmed reviews AccorHotels
« relaxing and satisfying »

always a pleasant and relaxing time in a glorious setting

Our hotel has responded to the review
Our hotel has responded to the review

Dear John, Thank you for taking the time to provide feedback following your stay at Lake Crackenback Resort and Spa. It was great to read that your stay met your expectations and that you enjoyed your time here. I hope you left us relaxed and rejuvenated. We look forward to welcoming you back to the resort in the not too distant future. Kind regards Kelsey Reception A 1650 Alpine Way, Crackenback NSW 2627 P 02… lakecrackenback.com.au

Anonymous Families - 13/06/2019 Confirmed reviews AccorHotels
« A great family getaway »

A very enjoyable stay in spacious well equipped unit. Very good dining facilities on site for both breakfast and dinner. An excellent range of family activities available. Staff very friendly and accommodating.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stewart & Mercy, We very much appreciate your comments regarding your stay at the Novotel Lake Crackenback Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We hope to welcome you back to the resort in the near future! Sincerely, Kelsey Reception

Linda M. Families - 07/05/2019 Confirmed reviews AccorHotels

Please refer to FB post from Linda M.

Joe S. Families - 07/05/2019 Confirmed reviews AccorHotels
« Staff are great, lots to do. »

Problem is that the infrastructure hasn't grown, and there are a lot more visitors. At breakfast we had to wait for knives and forks, clean plates and glasses, also the food was running out. This is getting worst each year, so don't say it was a one off. Also I suggest you have toilets near the play ground, the kids cant make it to the cafe.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Joe, Thank you for taking the time to provide feedback following your stay at Lake Crackenback Resort and Spa. Our deepest apologies for your experience at breakfast. We appreciate your comments as we look to improve wherever possible to ensure a enjoyable stay. We look forward to welcoming you back to the resort in the not too distant future Warmest regards,

Leonie Families - 11/03/2019 Confirmed reviews AccorHotels

we were attending a family wedding-ceremony and reception- at the resort- arrived day before and stayed extra day afterwards. Thoroughly enjoyed the whole stay . Beautiful location. quiet, relaxing . Apartment excellent. dining room facilities very good. Food exceptional!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Leonie, We very much appreciate your comments regarding your stay at the Novotel Lake Crackenback Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. See you again soon! Sincerely, Alicia and The Reception Team.

Russell P. Couples - 17/02/2019 Confirmed reviews AccorHotels
« love the place »

very enjoyable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yvonne & Russell p., We very much appreciate your comments regarding your stay at the Novotel Lake Crackenback Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alicia Reception

Jo Families - 01/02/2019 Confirmed reviews AccorHotels
« Enjoyable »

The location and facilities were great. Food that we tried was was very average in quality and over priced and the accommodation was expensive for the standard of room and amenity

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jo, We very much appreciate your comments regarding your stay at the Novotel Lake Crackenback Resort & Spa. It is always a pleasure to receive positive feedback regarding out location and facilities. I will share your comments with our team. I'm sorry that you felt you didn't get value for money regarding the food, and accommodation. I will pass this on to the relevant managers. I will also pass on your feedback regarding our breakfast service. Thank you again for sharing your experience. Sincerely, The Lake Crackenback Team

Anonymous Families - 29/01/2019 Confirmed reviews AccorHotels
« Fabulous holiday »

Great family time

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jackie W, We very much appreciate your comments regarding your stay at the Novotel Lake Crackenback Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I'm so glad you enjoyed your family holiday it he snowy mountains. I will let our housekeeping team know about the issue with the kettle. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Lake Crackenback Team

Anonymous Families - 25/01/2019 Confirmed reviews AccorHotels

We alway have a good time. My young children enjoy the pool and the beach. (The pool may need to be cleaned more regularly) the new play ground is great. They were excited to watch the second slide get put it. When it was time to go home, my children were very mad at me! They wanted to stay longer My young son just received his Wally letter. Thanks he love it!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Martha, We very much appreciate your comments regarding your stay at the Novotel Lake Crackenback Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am so glad you enjoyed your time here, and so pleased your son has enjoyed his letter from Wally the Wombat! I will pass on your comments regarding the swimming pool to my maintenance team. I'm sorry we made your children mad at you - I guess you'll just have to come back and visit us again soon! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Lake Crackenback Team

Lance P. Friends - 23/01/2019 Confirmed reviews AccorHotels
« very enjoyable and relaxing »

Staff very friendly and helpful. Rooms and surroundings were very clean

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lance, We very much appreciate your comments regarding your stay at the Novotel Lake Crackenback Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. My apologies about not receiving your drink vouchers. Please keep this email, and on your next stay with us, we will be sure to pass on a couple of extra vouchers for you. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Lake Crackenback Team.

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
Your loyalty is rewarded
Le Club AccorHotels
Not participating hotel As a {{fidelityCard}} member Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate
See rates