Hotel - Hotel Mercure Créolia Saint Denis La Réunion
Mercure Hotel Mercure Hotel

Hotel Mercure Créolia Saint Denis La Réunion

3.5/5 748 reviews
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
See rates

Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Bus/coach parking area (Nearby)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed
  • Air conditioned
    • Manual temperature control
    • Air Conditioning
  • ROLAND-GARROS GILLOT
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Beach and water sports  (Nearby)
    • Deep sea fishing/Sea fishing (Nearby)
    • Glass bottom boat (Nearby)
    • Rafting (Nearby)
    • Water skiing (Nearby)
  • Other sports activities  (Nearby)
    • Athletics stadium (Nearby)
    • Basketball facilities (Nearby)
    • Billiards/Snooker (Nearby)
    • Jogging track (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 07H-12H / 12H-14H / 19:30H-22H
    • Opening hours : Week-end 07:00-23:30

Business services

  • 7 meeting room(s)
  • Conventions hotel
  • Business center with support staff
  • Copy/print service available
See all services

Hotel location

Companies and event centres nearby

Company

HELILAGON35 km / 21.88 mi INDI 4X440 km / 25 mi
HELIREUNION40 km / 25 mi

Exhibition centre

ADPE5 km / 3 mi

Your meetings and events

Our teams will be on hand throughout your stay to help you prepare for your event. Boasting six meeting rooms with WIFI access, Mercure Créolia is able to offer a range of different set-ups, adapted to your requirements.

Hotel Mercure Créolia Saint Denis La Réunion Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
METISS 25 m2 3 m 0 10 0 0 0
KASKAD 40 m2 3 m 20 10 20 10 0
KREOLIE 40 m2 3 m 20 12 20 10 0
DISKOUR 70 m2 3 m 50 20 50 30 0
GUETALI 150 m2 5 m 80 40 80 40 100
TI'CAZE 150 m2 5 m 80 20 80 40 120
ZORKIDEE 300 m2 5 m 300 50 300 80 200
    • Videoconferencing
    • Audio and video equipment
    • WIFI access
    • Syndicate rooms
    • High speed transmission line

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Our fully renovated rooms are air-conditioned and have a direct telephone line, LCD flat-screen TV, safe, free Wi-Fi and a bathroom with hairdryer.For more comfort and services, why not try our new Privilege Room, designed to ensure your well-being?

  • 107 rooms
  • 2 rooms for people with reduced mobility
  • 12 family rooms
  • 4 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Emergency exit map
    • Safe deposit box in room
    • Web TV
    • Bouquet with TV Canal+ and Canalsat
    • Opening windows
    • WIFI in your room
    • Direct dial telephone
    • Baby bed
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • TV room service ordering
    • Satellite/cable colour TV
    • Manual temperature control
    • Free access with phone card
    • High speed transmission line
    • RJ 45 outlet
    • Minibar
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.1/5 AccorHotels Rating 1,755 reviews

Our guest reviews for
Hotel Mercure Créolia Saint Denis La Réunion

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 748 reviews
Anne Families - 28/06/2019 AccorHotels review
« Not worth the price - rooms old and smelly »

We arrived around 11pm. The person at the desk was not very welcoming. We got a voucher for a free welcome drink, but the bar was closed (on a Friday night). We booked 2 rooms. One room was in a "basement" area. The other was on the first floor overlooking a parking. We selected Standard Rooms at a cost €149 per room. The rooms were smelly (humid, old smell). Not impressed at all. Not worth the money ! We left early the next morning after breakfast. Breakfast was good. 25 years ago we had our honeymoon at this hotel.... sadly it is not what it used to be.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs William R., Thank you for taking the time to post your detailed comments relating to your recent stay with us. And thank you so much for your comment about our breakfast. We are always disappointed to hear when somebody has a negative experience with us. It is unfortunate that you chose not to address the details of your frustration directly with the hotel during your stay, as we would have been able to try and remedy the situation directly for you. Regarding the closure of our bar, we are sorry for this incident because our bar closes its doors from 11:30 pm. We have already seen with the manager of the restaurant / bar so that it does not happen again. About our rooms, you are absolutely right and we have already expected a total renovation plan for 2019. Once again, thank you for taking the time to leave your feedback. We hope to welcome you again in optimal conditions, to make you discover our new rooms.. Best Regards, Management Assistant, Justine DB

T. S. Families - 12/06/2019 AccorHotels review
« Hospitality with welcome drink and nice pool view. »

I felt the quite kind hospitality of your receptionist (a man).

Our hotel has responded to the review
Our hotel has responded to the review

Dear Toshiaki S., Thank you for taking the time to post your comments relating to your recent stay with us. And thank you so much for your beautiful comments about our welcome drink, our nice pool view and the hospitality of our teams. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Justine DB, Management Assistant.

Sue Business - 20/05/2019 AccorHotels review
« Lovely location and beautiful views »

Rooms are a little dated, but comfortable. The reception lady was very helpful in arranging taxis.

Tim Couples - 01/05/2019 AccorHotels review
« Disappointing Arrival »

Our stay at the hotel was frustrating from the start. As an Accor Partner, we had requested an early checkin as we were arriving from Mauritius around 11.30am. We arrived at the hotel around 12.30pm but did not get into our room until 6.30pm. A waste of an afternoon. In addition we were advised on checkin of the normal credit card pre-authorisation which I signed for but another much larger pre-authorisation was taken several hours later without our authority. Disappointing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. L., Thank you for taking the time to post your detailed comments relating to your recent stay with us. We are always disappointed to hear when somebody has a negative experience with us. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. About the waiting for your room, the reception has given you a temporary room until the one originally planned is vacant. Concerning the second pre-authorization, our reception team canceled it as soon as possible. For a next booking, do not hesitate to contact us at the following email: j.… Sincerely, Justine DB, Executive Assistant.

Duncan J. Families - 22/04/2019 AccorHotels review
« One of the better hotels of the island. »

Your staff are all excellent and extremely friendly. Bravo on Mercure and Accorhotel for employing a deaf person in the restaurant, he did a brilliant job! Great swimming pool and fitness center. Bathrooms are in need of an update!

Our hotel has responded to the review
Our hotel has responded to the review

Dear J., Thank you so much for your beautiful comments about your stay at Mercure Créolia. We are pleased to know that you mostly enjoyed the professionalism and the sympathy of our staff, our swimming pool and fitness center. About our bathrooms, you are absolutely right and we will start in the middle of this year a total renovation of our rooms. We hope to see you again in our hotel. Best Regards, Management Assistant, Justine DB.

Anonymous Business - 20/04/2019 AccorHotels review
« perfect stay at Mercure Creolia »

Very good as usual, staff is very kind and I feel at home

Our hotel has responded to the review
Our hotel has responded to the review

Dear P., Thank you so much for your great comments about your stay at Mercure Créolia. We are pleased to know that you mostly enjoyed the kindness of our staff. Thank you again and we hope to see you again in our hotel. Best Regards, Management Assistant, Justine DB.

O. Couples - 28/03/2019 AccorHotels review
« Excellent »

Ras

Our hotel has responded to the review
Our hotel has responded to the review

Cher Monsieur O., Nous vous remercions pour votre commentaire et vos réponses à notre questionnaire suite à votre séjour au Mercure Créolia. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs. Cordialement, Justine DB, Assistante de Direction.

Alexandre B. Business - 24/03/2019 AccorHotels review
« An excellent stay at La Réunion »

The stay at le Créolia was just amazing. Everybody was absolutely nice, from the driver of the complementary shuttle from the airport to the hotel, Lucinda at the Bar (always smiling and very nice), Laurence at the restaurant (trainee and an excellent waitress, very nice and smiling), plus the whole team at the restaurant (special thanks to the two ladies who hosted me during the diners at the restaurant during my stay, you know who you are :)) The swimming pool is just AMAZING (they should extend the use until 1O or 11 pm during hot days) and the view to the see is breathtaking. The room was absolutely nice, always clean and tidy, the housekeeper was really charming and helpful! I will recommend this hotel 100%. You won't regret your stay!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alexandre B., Thank you for taking the time to post your comments relating to your recent stay with us. Thank you so much for your beautiful comments about our team , the excellent views of the swimming pool and the sea, and our rooms. And thank you for your recommendation. your compliments will be shared with pleasure with the entire team. We also thank you for choosing our establishment and are delighted that our services have lived up to your expectations. We are pleased to know that you mostly enjoyed your stay with us and we hope to see you again in our hotel. Best Regards, Management Assistant, Justine DB

Jean-marie J. Business - 26/02/2019 AccorHotels review
« Extraordinary hotel and staff... Thanks to all ! »

I was there for 2 nights for a business trip. It was my 4th stay in Mercure Creolia, i always book this hotel when im going to Reunion Island. The team is very friendly and stable, i always see the same people at the reception, bar, restaurant, and it brings a very unique familiar sensation. I was given a great room with a sea view. Breakfast is excellent and the renovation of the restaurant room is great

Our hotel has responded to the review
Our hotel has responded to the review

Dear J., Thank you for taking the time to post your comments relating to your recent stay with us. And thank you so much for your beautiful comments about our team, our new restaurant design, our excellent breakfast and our rooms with a sea view. We are pleased to know that you mostly enjoyed your stay with us and we hope to see you again in our hotel. Best Regards, Management Assistant, Justine DB

Anonymous Business - 25/02/2019 AccorHotels review

Overall very good

Vanginneken Couples - 09/01/2019 AccorHotels review

Good hotel but could benefit from a modernisation

Our hotel has responded to the review
Our hotel has responded to the review

Dear Wouter V., Thank you for taking the time to post your comments relating to your recent stay with us. You are right about modernization. After our entrance hall, restaurant and bar we begin this year a complete refurbishment of our rooms. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Justine DB, Management Assistant.

Sandhya M. Couples - 21/12/2018 AccorHotels review
« Satisfied »

Very welcoming....

Our hotel has responded to the review
Our hotel has responded to the review

Dear SANDHYA M., We very much appreciate your comments regarding your stay at the Mercure Créolia. It is always a pleasure to receive positive feedback. I will share your comment about our welcoming with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Justine DB, Management Assistant.

Peter H. Couples - 12/12/2018 AccorHotels review
« High price, but good quality »

Thank you for a very pleasant stay! Positive: the staff spoke English very well, my Le Club Status was recognized, the room was clean and had a comfortable atmosphere, Housekeeping did a good job. Negative: No Information about charges for returning pool towels the following day, no Information about the amount of money blocked to my credit card during the stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.Hornicher, We very much appreciate your comments regarding your stay at the Mercure Créolia. It is always a pleasure to receive positive feedback. And thank you so much for your beautiful comments about the professionalism of our team, our rooms and the housekeeping. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. About the negative feedback, we are so sorry for inconvenience. This will not happen again, our reception manager knows. We are pleased to know that you mostly enjoyed your stay with us and we hope to see you again in our hotel. Best Regards, Management Assistant, Justine DB

Stéphane Business - 03/12/2018 AccorHotels review
« Short - Well »

It was for a night during the blockage to get our airplane the day after.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Créolia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Justine DB, Management Assistant.

Paul S. Business - 12/11/2018 AccorHotels review
« welcomed and looked after »

great reception staff, cleaning staff and waiters. always keen to help ready with a smile. Your new staff are very very good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.Toni H., We very much appreciate your comments regarding your stay at the Hôtel Mercure Créolia (Saint-Denis La Réunion). It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Justine DB, Management Assistant.

Steve H. Business - 03/09/2018 AccorHotels review
« excellent personnel, clean hotel, good location »

I came in with my family who stayed 16 days, then I stayed 1 more month to work at air austral. Personnel was very welcoming, professional and helpful anytime needed. Good team

Albert V. W. Couples - 01/08/2018 AccorHotels review
« all was good »

no issues at all

Our hotel has responded to the review
Our hotel has responded to the review

Dear client, We very much appreciate your comments regarding your stay with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Justine DB, Executive assistant,

Sebastien Solo - 18/07/2018 AccorHotels review
« Pleasant and quiet; centrally located »

Pleasant stay & centrally located. It’s ideal for those who want to be close to the CBD.

Our hotel has responded to the review
Our hotel has responded to the review

Dear client, We would like to thank you for sharing your comments with the internet. It is always a pleasure to receive positive feedback. I will share your comments with our team. It's with pleasure that I read that you appreciate our central location which allows it's true, our clients to be downtown really quickly. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Justine DB Executive Assistant.

Sarah Solo - 02/07/2018 AccorHotels review
« Enjoyed it a lot »

Great hotel, lovely pool area. Clean and modern rooms Really helpful staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sarah, A big thank you for this comment that touches us a lot. It is with pleasure that we have share your compliments with all of our team! Hoping to welcome you again very soon. Best regards, Justine DB Executive assistant.

Olivier Business - 18/06/2018 AccorHotels review
« Good »

It was nice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Olivier, We very much appreciate your comments regarding your stay at the Hotel Mercure Créolia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
Your loyalty is rewarded
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate
See rates