Hotel - Mercure Townsville
Mercure Hotel Mercure Hotel

Mercure Townsville

4.0/5 1,105 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • Unlimited Free WiFi throughout
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Laundry
    • Dry cleaning / Ironing
    • Laundromat
  • Currency exchange
  • Porter

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre  (Nearby)
  • Babysitting on request

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 0600 - 2200
    • Opening hours : Week-end 0700 - 2200
  • Snack & beverage machine

Business services

  • 10 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Company

FLINDERS MALL COTTERS MARKET3 km / 1.88 mi
PURE PLEASURE REEF CRUISE4 km / 2.5 mi

Congress centre

MERCURE INN CONVENTION CENTRE0.1 km / 0.06 mi

Exhibition centre

ENTERTAINMENT CENTRE5 km / 3.13 mi

Your meetings and events

With a superb Townsville location and an extensive range of conference facilities, Mercure Townsville provides the perfect setting for meetings and events in Townsville. As a Townville conference venue, the hotel features three modern boardrooms and fiveflexible function rooms. Accommodating 10 to 12 delegates, the boardrooms are ideal for small training seminars and intimate meetings. The remaining function rooms can be arranged in a variety of layouts to suit each individual event, with banquet, theatre and classroom styles available. Function rooms can also be combined to create larger event spaces such as the Ballroom, which can accommodate up to 300 guests. A range of conferencing tools are available, including projection equipment and WIFI access.

Mercure Townsville Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
BOARDROOM 1 18 m2 2 m 20 0 12 0 0
BOARDROOM 2 24 m2 2 m 20 0 14 0 0
BOARDROOM 3 24 m2 2 m 20 0 14 0 0
TINAROO ROOM 78 m2 2 m 40 24 40 18 30
EACHAM ROOM 104 m2 2 m 70 30 25 45 50
PLANTATION ROOM 140 m2 3 m 100 30 30 48 80
BURDEKIN ROOM 144 m2 0 m 120 30 71 60 80
CRYSTAL ROOM 154 m2 3 m 150 35 71 75 80
LAKES ROOM (EACHAM & TINAROO) 176 m2 2 m 120 50 50 65 80
BALL ROOM (BURDEKIN & CRYSTAL) 302 m2 3 m 350 70 60 150 200
    • The hotel offers a total of 8 indoor and 3 outdoor function spaces.
    • Screen
    • Flipchart
    • Audio and video equipment
    • Podium
    • Lectern
    • Day light
    • Syndicate rooms
    • Airconditioned meeting room
    • Unlimited Free WiFi throughout
    • Fine Cuisine
    • Wedding ceremony
    • Wedding co-ordinator

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

  • 162 rooms

Our restaurants and bars

See all our restaurants and bars
4.3/5 AccorHotels Rating 8,134 reviews

Our guest reviews for
Mercure Townsville

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,105 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Aaron Couples - 15/07/2019 AccorHotels certified review
« a relaxing stay »

The staff were very friendly and helpful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Aaron, We very much appreciate your comments regarding your stay at the Mercure Townsville. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. I will be certain to pass on your wonderful feedback to our whole team. Thank you for your kind feedback, and we hope to see you again soon for another wonderful journey with us. Sincerely, Nai Courtney Duty Manager

U.b Business - 15/07/2019 AccorHotels certified review
« Great »

I'm on business trip and need to work before the meeting. However, the lights in the room a little bit too dark to work.

Michael Business - 15/07/2019 AccorHotels certified review
« Always a pleasure »

Bed's good, foods good and staff are always friendly

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael, We very much appreciate your comments regarding your stay at the Mercure Townsville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nai Courtney Duty Manager

Max Couples - 15/07/2019 AccorHotels certified review
« Freindly, Relaxed, Family Atmosphere »

From the moment we arrived to the time we left the staff at Mercure Townsville made us part of their family. The motel itself had a relaxed, family atmosphere; combined with the staff it felt like our home for our holiday. We felt that the staff assisted us in every way not just out of duty but because they classed us as family and friends for the length of our stay.

Wendy H. Couples - 15/07/2019 AccorHotels certified review
« Lovely Resort with Friendly staff »

Nice relaxing finish to our holiday in Townsville. Pity the restaurant was full for dinner but enjoyed nice meal on the deck.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Wendy, We very much appreciate your comments regarding your stay at the Mercure Townsville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nai Courtney Duty Manager

Allan F. Business - 15/07/2019 AccorHotels certified review
« Appropriate overnight accommodation »

Only required overnight stay in Townsville while travelling for work, satisfied that requirement

Our hotel has responded to the review
Our hotel has responded to the review

Dear Allan, We very much appreciate your review regarding your stay at the Mercure Townsville as it is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nai Courtney Duty Manager

Paul S. Families - 14/07/2019 AccorHotels certified review
« Very friendly »

We had an issue with noisy ac which was sorted that day very good service. Every one was friendly and helpful. The rooms were always clean and well presented. The breakfast fruit was always fresh and plenty of range to choose from. Each time we had a drink at the bar it was very relaxing and pleasant. Thanks for a great week.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul, We very much appreciate your comments regarding your stay at the Mercure Townsville. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. I will be certain to pass on your wonderful feedback to our whole team. Thank you for your kind feedback, and we hope to see you again soon for another wonderful journey with us. Sincerely, Nai Courtney Duty Manager

Dave Business - 14/07/2019 AccorHotels certified review
« nice room, friendly staff »

Great experience, would stay here again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dave, We very much appreciate your comments regarding your stay at the Mercure Townsville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nai Courtney Duty Manager

Cheryl Couples - 14/07/2019 AccorHotels certified review
« Pleasant night at Mercure Townsville »

Jessica at reception was very helpful and professional. We enjoyed the lake view, and the room was clean and comfortable. The restaurant was excellent as always.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Cheryl, We very much appreciate your comments regarding your stay at the Mercure Townsville. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. I will be certain to pass on your wonderful feedback to Jessica and the rest of our team. Thank you for your kind feedback, and we hope to see you again soon for another wonderful journey with us. Sincerely, Nai Courtney Duty Manager

Charles S. Couples - 13/07/2019 AccorHotels certified review
« Peaceful and relaxing. »

Room clean and as usual all facilities easy to access. Tried booking online but was informed no room available until I rang.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Charles, We very much appreciate your review regarding your stay at the Mercure Townsville as it is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nai Courtney Duty Manager

Anonymous Business - 13/07/2019 AccorHotels certified review
« Absolutely disappointed with the hotel. Should be rated 1 star »

Old dirty and smelly hotel rooms. Definitely over rated!

Helen Solo - 13/07/2019 AccorHotels certified review
« Comfy & quiet »

Excellent location close to the city & shopping centre.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Helen, We very much appreciate your comments regarding your stay at the Mercure Townsville. We are delighted to read that you had a comfortable stay at our hotel. I will be sure to share your comments with our team as I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nai Courtney Duty Manager

Brock R. Business - 12/07/2019 AccorHotels certified review
« Mr »

Food was great but beds and pillows were hard didn’t get the best sleep

J I. Families - 12/07/2019 AccorHotels certified review
« Based on the cost paid per night I am appauled at the standard of the room, it was far less than a three star rating »

As a 76 yr old well travelled customer, , I have experienced such a poor standard of accommodation.

Anonymous Families - 12/07/2019 AccorHotels certified review
« Family break in Townsville »

Staff friendly. Rooms acceptable but not 4 star. evening food disappointing. Breakfast excellent

Anonymous Business - 12/07/2019 AccorHotels certified review
« Won't be back! »

Staff very friendly. nothing else nice to say.

Peter C. Business - 12/07/2019 AccorHotels certified review
« welcome feel, first time yet felt like a regular. »

Very pleasant, seemed like a very popular hotel, treated like a long term guest. Very pleasant stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter, We very much appreciate your comments regarding your stay at the Mercure Townsville. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. I will be certain to pass on your wonderful feedback to our whole team. Thank you for your kind feedback, and we hope to see you again soon for another wonderful journey with us. Sincerely, Nai Courtney Duty Manager

Salote T. Families - 11/07/2019 AccorHotels certified review

Friendly staffs Good value for money

Our hotel has responded to the review
Our hotel has responded to the review

Dear Salote, We very much appreciate your comments regarding your stay at the Mercure Townsville. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. I will be certain to pass on your wonderful feedback to our whole team. Thank you for your kind feedback, and we hope to see you again soon for another wonderful journey with us. Sincerely, Nai Courtney Duty Manager

Michael Friends - 11/07/2019 AccorHotels certified review
« Wonderful experience »

Staff at the Mercure only had one thing in mind and that was to make our stay enjoyable. The room was spacious, spotless and the bathroom was roomy and modern. We ate breakfast every morning and the buffet was excellent as were the meals during the daytime.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael, We very much appreciate your comments regarding your stay at the Mercure Townsville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nai Courtney Rooms Division Manager

Sean M. Business - 11/07/2019 AccorHotels certified review
« The hotel is very sated and not well maintained »

It was ok, staff were friendly but the places is run down

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