Hotel - Novotel London Waterloo
Novotel Hotel Novotel Hotel

Novotel London Waterloo Hotel

4.0/5 3,670 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas (Paying)
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
    • Italian
    • Dutch
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Electric car recharging units
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Currency exchange
  • Concierge

Leisure and activities

  • Fitness centre
  • Well-being
    • Hammam
    • Sauna

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-24:00
    • Opening hours : Week-end 00:00-24:00

Business services

  • 6 meeting room(s)
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Company

ERNST AND YOUNG1 km / 0.62 mi IMO0.64 km / 0.4 mi SHELL INTERNATIONAL1.61 km / 1 mi
IBM1.5 km / 0.94 mi ROYAL PHARCEUTICAL0 km / 0 mi

Congress centre

QUEEN ELIZABETH CONFERENCE CTRE1.5 km / 0.94 mi

Exhibition centre

EARLS COURT EXHIBITION CENTRE7 km / 4.38 mi EXCEL8 km / 4.97 mi

Your meetings and events

Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can optimize the chances of its success by benefiting from the Novotel networkThe hotel features 6 meeting rooms to host meetings up to 50 guests. Enjoy natural daylight in rooms entirely renovated with all facilities, and a dedicated breakout area.

Novotel London Waterloo Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
CALAIS 25 m2 2 m 20 0 12 12 10
FOLKESTONE 25 m2 2 m 20 0 12 12 10
LILLE 25 m2 2 m 0 0 8 0 0
BRUSSELS 25 m2 2 m 20 0 12 12 10
PARIS 50 m2 2 m 50 22 24 32 25
WATERLOO 50 m2 2 m 50 22 24 32 25
    • Screen
    • Flipchart
    • TV with VCR
    • Meeting room
    • Audio and video equipment
    • Lectern
    • Day light
    • WIFI access
    • Syndicate rooms
    • Overhead projector
    • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 187 rooms
  • 100% non-smoking hotel
  • 10 rooms for people with reduced mobility
  • 75 family rooms
  • 17 connecting rooms
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Air Cooling System
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Safe deposit box in room
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • WIFI in your room
    • Baby bed
    • High speed transmission line
    • Iron in room
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.4/5 AccorHotels Rating 12,199 reviews

Our guest reviews for
Novotel London Waterloo

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 3,670 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Kilega Families - 10/09/2019 AccorHotels review
« Amazing »

The staff were so helpful and professional. The room was impeccable clean!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Alfonso Ristorato Rooms Division Manager

johndQ8489SG Friends getaway - 10/09/2019 TripAdvisor review
« Short trip London »

Great location, all staff friendly especially the bar staff. Breakfast typical and ok. Would use again. It would be good to have someone at front desk who knows the area and can speak good English as my Japanese colleagues struggled.

Yevgen G. Families - 09/09/2019 AccorHotels review
« Excellent hotel at London Waterloo »

You get everything you need in this hotel - friendly and helpful staff, excellent food and drinks, perfect condition of room and facilities.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yevgen G., We very much appreciate your comments regarding your stay at the Novotel London Waterloo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Me and my staff thank you again for this very nice feedback and we would really appreciate if you would share it as well on Trip Advisor website following the link below: https://www.tripadvisor.co.uk/UserReviewEdit-g186338-d192031-Novotel_London_Waterloo-London_England.html Sincerely, Alfonso Ristorato Rooms Division Manager

Zane Business - 09/09/2019 AccorHotels review
« Exceptional One Night Stay in London »

Check-in was very easy and I was welcomed warmly by the front desk. Your front desk staff also offered to book a taxi for me for my trip to Heathrow Airport the next day. They were clearly focused on customer service and had a mind for delighting the customer. My initial experience with your property was exceptional. The room was very modern. I liked the look and feel and it was very comfortable. The room was very clean and I got a brilliant night's rest on the bed. The location is perfect. I was only in London for the night and loved that it was a 15 minute walk to the Westminster Bridge...exploring my favorite part of London in the limited time I had on this trip was very easy. I would recommend your hotel to anyone traveling to London. It was an exceptional stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Robert C., We very much appreciate your comments regarding your stay at the Novotel London Waterloo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Me and my staff thank you again for this very nice feedback and we would really appreciate if you would share it as well on Trip Advisor website following the link below: https://www.tripadvisor.co.uk/UserReviewEdit-g186338-d192031-Novotel_London_Waterloo-London_England.html Sincerely, Alfonso Ristorato Rooms Division Manager

S Business - 08/09/2019 AccorHotels review
« Very comfortable hotel, polite helpful staff, rooms clean and had everything need for the short stay »

Reception staff welcoming upon arrival, room clean and had everything required for the short stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sue S., We very much appreciate your comments regarding your stay at the Novotel London Waterloo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Me and my staff thank you again for this very nice feedback and we would really appreciate if you would share it as well on Trip Advisor website following the link below: https://www.tripadvisor.co.uk/UserReviewEdit-g186338-d192031-Novotel_London_Waterloo-London_England.html Sincerely, Alfonso Ristorato Rooms Division Manager

J Business - 06/09/2019 AccorHotels review
« Good hotel, average food »

I had a great stay and was happy with the room, service and the breakfast. The room-service meal however contained a 'dome' of dry rice, so hard I had to cut it up, and half of the curry was near-cold to eat

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jamie B., Thank you for taking the time to tell us about your experience at the Novotel London Waterloo. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alfonso Ristorato Rooms Division Manager

Amandab Families - 06/09/2019 AccorHotels review
« great location »

stay at Novotel was pleasant and great location,,was disappointed i couldnt connect to wifi but that was a minor detail. Was upgraded without asking which was a nice surprise

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Alfonso Ristorato Rooms Division Manager

Ross M. Business - 05/09/2019 AccorHotels review
« Disappointed my Platinum status was not recognised »

At check in I was originally informed my Accor membership could not be added to my reservation, which I had to challenge. Having presented my card there were no Accor benefits offered, room upgrade, free drink. Even the water in the room was chargeable!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ross M., Thank you for taking the time to tell us about your experience at the Novotel London Waterloo. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. As a Platinum member I surely expect more from my team, and this is certainly not the level of service that we like to offer to our guests in general. It would be my pleasure to have you again in our Hotel, in fact, if you ever decide to come back to Novotel London Waterloo, please contact me personally so I can make sure that we offer the great service that many of our guests have grown fond of. Many thanks. Sincerely, Alfonso Ristorato Rooms Division Manager

Aloli Families - 05/09/2019 AccorHotels review
« Pleasant staff »

Good place to stay in the City of Westminster. Pleasant and very helpful staff. Clean and family friendly environment.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lola O., We very much appreciate your comments regarding your stay at the Novotel London Waterloo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alfonso Ristorato Rooms Division Manager

Mr Q. Families - 05/09/2019 AccorHotels review
« Excellent »

Staff great especially young evening front desk gentleman i think he is called Daniel, made a great fuss of our Labrador Alfie even gave him a little toy which a week later he is still carrying around everywhere. Lots of place say dogs welcome but in reality we are often made to feel unwelcome but not in this hotel we only ever stay here when we visit London great place great staff great location 10/10

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stephen q., We very much appreciate your comments regarding your stay at the Novotel London Waterloo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Me and my staff thank you again for this very nice feedback and we would really appreciate if you would share it as well on Trip Advisor website following the link below: https://www.tripadvisor.co.uk/UserReviewEdit-g186338-d192031-Novotel_London_Waterloo-London_England.html Sincerely, Alfonso Ristorato Rooms Division Manager

Anonymous Families - 05/09/2019 AccorHotels review
« Gorgeous hotel great location. »

Totally recommend this hotel. Very friendly staff & a great breakfast! Very clean & absolutely loved the scent as you entered the hotel. Gorgeous! Fab location within walking distance of underground stations, Westminister etc. Would have no hesitation in recommending this hotel to family & friends. Will definitely be returning!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jamesch L., We very much appreciate your comments regarding your stay at the Novotel London Waterloo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alfonso Ristorato Rooms Division Manager

Archna Families - 04/09/2019 AccorHotels review
« Convenient and Comfortable »

Novotel London Waterloo is situated in a convenient location within walking distance to the London Eye and other tourist attractions. The hotel itself is very comfortable and caters to young kids. There's a small toy room that my 3-year-old was excited to play in. The room we stayed in was very spacious and comfortable for our family of 3.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Archna P., We very much appreciate your comments regarding your stay at the Novotel London Waterloo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Me and my staff thank you again for this very nice feedback and we would really appreciate if you would share it as well on Trip Advisor website following the link below: https://www.tripadvisor.co.uk/UserReviewEdit-g186338-d192031-Novotel_London_Waterloo-London_England.html Sincerely, Alfonso Ristorato Rooms Division Manager

Couples - 04/09/2019 TripAdvisor review
« Holiday »

Everything was lovely except the hard bed and flat hard pillows. We have sleeping in a different bed just about every night for 5 weeks and the two stays at the beginning and the end of our trip were the worst nights sleep for the whole trip. Please get better beds and pillows. I couldn’t fault the rest.

Mykola S. Families - 03/09/2019 AccorHotels review
« Cleaned and modern hotel with a great service »

1. Great dinner 2. Cleaned rooms 3. Hotel not so far away from the city 4. Friendly and polite service 5. Smiling faces everywhere 6. Small playroom for children

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mykola S., We very much appreciate your comments regarding your stay at the Novotel London Waterloo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Me and my staff thank you again for this very nice feedback and we would really appreciate if you would share it as well on Trip Advisor website following the link below: https://www.tripadvisor.co.uk/UserReviewEdit-g186338-d192031-Novotel_London_Waterloo-London_England.html Sincerely, Alfonso Ristorato Rooms Division Manager

Tudor Business - 01/09/2019 AccorHotels review
« Excelent stay at Novotel Waterloo »

Excelent service overall. Staff was great, room was great, breakfast was great. Really there are no downsides whatsoever.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tudordan L., We very much appreciate your comments regarding your stay at the Novotel London Waterloo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Me and my staff thank you again for this very nice feedback and we would really appreciate if you would share it as well on Trip Advisor website following the link below: https://www.tripadvisor.co.uk/UserReviewEdit-g186338-d192031-Novotel_London_Waterloo-London_England.html Sincerely, Alfonso Ristorato Rooms Division Manager

Bridgit V. Families - 31/08/2019 AccorHotels review
« Wonderful Reception Team »

Amazing reception team. Merce greeted us and took her time explaining which attractions to visit and told us about promotions/benefits when staying at Novotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gaby V., We very much appreciate your comments regarding your stay at the Novotel London Waterloo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Me and my staff thank you again for this very nice feedback and we would really appreciate if you would share it as well on Trip Advisor website following the link below: https://www.tripadvisor.co.uk/UserReviewEdit-g186338-d192031-Novotel_London_Waterloo-London_England.html Sincerely, Alfonso Ristorato Rooms Division Manager

Anonymous Couples - 30/08/2019 AccorHotels review

Pleasant stay, great food and very clean hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Alfonso Ristorato Rooms Division Manager

Craig C. Families - 29/08/2019 AccorHotels review
« Adequate but not outstanding »

Friendly staff and nice clean comfortable room spoiled slightly by the noisy lift located near to us.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Craig C., Thank you for taking the time to tell us about your experience at the Novotel London Waterloo. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alfonso Ristorato Rooms Division Manager

Anonymous Business - 29/08/2019 AccorHotels review
« Perfect experience »

Room was perfect and customer service excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Antony P., We very much appreciate your comments regarding your stay at the Novotel London Waterloo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Me and my staff thank you again for this very nice feedback and we would really appreciate if you would share it as well on Trip Advisor website following the link below: https://www.tripadvisor.co.uk/UserReviewEdit-g186338-d192031-Novotel_London_Waterloo-London_England.html Sincerely, Alfonso Ristorato Rooms Division Manager

Anonymous Couples - 29/08/2019 AccorHotels review

Very good welcome

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Alfonso Ristorato Rooms Division Manager

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