Hotel - Novotel London Waterloo
Novotel Hotel Novotel Hotel

Novotel London Waterloo Hotel

4.0/5 3,628 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas (Paying)
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
    • Italian
    • Dutch
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Electric car recharging units
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Currency exchange
  • Concierge

Leisure and activities

  • Fitness centre
  • Well-being
    • Hammam
    • Sauna

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-24:00
    • Opening hours : Week-end 00:00-24:00

Business services

  • 6 meeting room(s)
  • Copy/print service available
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Hotel location

Companies and event centres nearby

Company

ERNST AND YOUNG1 km / 0.62 mi IMO0.64 km / 0.4 mi SHELL INTERNATIONAL1.61 km / 1 mi
IBM1.5 km / 0.94 mi ROYAL PHARCEUTICAL0 km / 0 mi

Congress centre

QUEEN ELIZABETH CONFERENCE CTRE1.5 km / 0.94 mi

Exhibition centre

EARLS COURT EXHIBITION CENTRE7 km / 4.38 mi EXCEL8 km / 4.97 mi

Your meetings and events

Meeting@Novotel, making your meetings a success. Whatever type of meeting you are organizing, you can optimize the chances of its success by benefiting from the Novotel networkThe hotel features 6 meeting rooms to host meetings up to 50 guests. Enjoy natural daylight in rooms entirely renovated with all facilities, and a dedicated breakout area.

Novotel London Waterloo Meeting Room
Room name Surface area Height Theatre style U-shaped Room Board-room Classroom style Banquet
CALAIS 25 m2 2 m 20 0 12 12 10
FOLKESTONE 25 m2 2 m 20 0 12 12 10
LILLE 25 m2 2 m 0 0 8 0 0
BRUSSELS 25 m2 2 m 20 0 12 12 10
PARIS 50 m2 2 m 50 22 24 32 25
WATERLOO 50 m2 2 m 50 22 24 32 25
    • Screen
    • Flipchart
    • TV with VCR
    • Meeting room
    • Audio and video equipment
    • Lectern
    • Day light
    • WIFI access
    • Syndicate rooms
    • Overhead projector
    • Airconditioned meeting room

When organizing your meeting, the hotel will be happy to discuss the availability of its facilities and services with you.

Equipment in the meeting rooms

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 187 rooms
  • 100% non-smoking hotel
  • 10 rooms for people with reduced mobility
  • 75 family rooms
  • 17 connecting rooms
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Air Cooling System
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Safe deposit box in room
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • WIFI in your room
    • Baby bed
    • High speed transmission line
    • Iron in room
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.4/5 AccorHotels Rating 11,930 reviews

Our guest reviews for
Novotel London Waterloo

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 3,628 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2019
Anonymous Solo - 07/08/2019 AccorHotels review
« Great stay »

Best welcome

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ayush A., We very much appreciate your comments regarding your stay at the Novotel London Waterloo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Me and my staff thank you again for this very nice feedback and we would really appreciate if you would share it as well on Trip Advisor website following the link below: https://www.tripadvisor.co.uk/UserReviewEdit-g186338-d192031-Novotel_London_Waterloo-London_England.html Sincerely, Alfonso Ristorato Rooms Division Manager

Pamela C. Couples - 07/08/2019 AccorHotels review
« First tip to London »

Very good position, clean and modern. Except for the outside of the building. It looks neglected and needs a good pressure water clean. Not a good first impression. Loved the fact we were walking distance to most things. And the hop on hop off bus was on the corner.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Alfonso Ristorato Rooms Division Manager

Jennifer Couples - 07/08/2019 AccorHotels review
« Great service and lovely hotel »

Superb. The staff went out of their way to ensure that we were comfortable and the room was fantastic.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jennifer M., We very much appreciate your comments regarding your stay at the Novotel London Waterloo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Me and my staff thank you again for this very nice feedback and we would really appreciate if you would share it as well on Trip Advisor website following the link below: https://www.tripadvisor.co.uk/UserReviewEdit-g186338-d192031-Novotel_London_Waterloo-London_England.html Sincerely, Alfonso Ristorato Rooms Division Manager

Anonymous Families - 06/08/2019 AccorHotels review
« Staff friendly. Hotel well situated »

Overall very good experience BUT: -the garbage can in the lavatory requires that one uses one's hand (and not one's foot) to lift the lid of the can to be able to place items in the garbage can. I VERY strongly dislike this. It is unhygienic and non-ergonomic. This same garbage can is in use in other Novotels (including in Ottawa, Canada) and at times this discourages me from booking at a Novotel. Please pass this feedback along and take action on it. -the fridge in our room was not cold enough to allow us to safely store dairy products in it and there was no way to adjust the temperature setting

Anonymous Couples - 06/08/2019 AccorHotels review
« Fine. »

Fine.

William H. Families - 06/08/2019 AccorHotels review
« Clean, modern & central. »

Good experience, close to Westminster and rooms were clean, spacious and well equipped.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Alfonso Ristorato Rooms Division Manager

Pierre B. Families - 06/08/2019 AccorHotels review

New bedroom with comfortable beds. Car parking possibility at the hotel at fair price

T. Families - 05/08/2019 AccorHotels review
« Very good »

Super, spacious room. Good amenities, comfortable bed and an excellent choice for breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Alfonso Ristorato Rooms Division Manager

Lars E. M. Families - 05/08/2019 AccorHotels review
« Nice stay »

Good experience. Room not made up for 4 when we arrived, but quickly solved after contacting reception. Nice room, good breakfast and pleasant staff. The area was a bit more quiet than expected, With regards to restaurants etc.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Alfonso Ristorato Rooms Division Manager

Tarun Friends - 05/08/2019 AccorHotels review
« Mr »

Service is poor.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tarun M., Thank you for taking the time to tell us about your experience at the Novotel London Waterloo. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alfonso Ristorato Rooms Division Manager

Subrat M. Couples - 04/08/2019 AccorHotels review
« Very good ambiance and food at this hotel located close to most sight seeing places in London. »

There was a delay of about 45 minutes in making the room available even though advance booking was made. My family had to wait at lobby for more than 30 minutes. The facilities and ambiance were up to our expectation. All required provisions including hair dryer, coffee maker were available. Lavish arrangement for breakfast at the hotel. The TV did not have any Indian TV channels available. A bottle water could have been provided for Indian tourist.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Alfonso Ristorato Rooms Division Manager

Ravi M. Families - 04/08/2019 AccorHotels review
« nice place, but could bebetter »

its nice hotel, wish thee rooms are more cleaner, my rooms were ready buy the time, we went there, but they are not very clean, I called the cleaning lady, she apologized and cleaned , Location wise it is near to many attractions, but not for food , we did not find nicer restaurants with in thee proximity,

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ravi M., Thank you for taking the time to tell us about your experience at the Novotel London Waterloo. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alfonso Ristorato Rooms Division Manager

Louise O. Families - 02/08/2019 AccorHotels review
« Great location »

The hotel was lovely and clean. The executive room was a good size. The location was good as it was near to central London. It was very good having parking located underneath the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Louise O., We very much appreciate your comments regarding your stay at the Novotel London Waterloo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Me and my staff thank you again for this very nice feedback and we would really appreciate if you would share it as well on Trip Advisor website following the link below: https://www.tripadvisor.co.uk/UserReviewEdit-g186338-d192031-Novotel_London_Waterloo-London_England.html Sincerely, Alfonso Ristorato Rooms Division Manager

M. Families - 01/08/2019 AccorHotels review
« Great hotel! »

The hotel was clean, the beds comfortable, our room had a view to the Houses of Parliament. The only negative thing is that the tube station isn't so near the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Alfonso Ristorato Rooms Division Manager

Tim Families - 31/07/2019 AccorHotels review
« Comfortable and quiet »

Very nice stay (4 nights) very courteous and helpful staff. Location is great.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Alfonso Ristorato Rooms Division Manager

Dominic R. Business - 31/07/2019 AccorHotels review
« Fantastic stay »

I stayed at the hotel whilst in London on business. From the check in this was a superb experience- I was upgraded to an executive room, enjoyed a superb buffet, had a good workout in the gym and slept really well. The breakfast was good too to round off a lovely stay!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dominic R., We very much appreciate your comments regarding your stay at the Novotel London Waterloo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alfonso Ristorato Rooms Division Manager

Gena Business - 31/07/2019 AccorHotels review
« good experience, fantastic bed »

Arriving late to your Hotel, i was upgraded to a suite. it was a great spacious room. Great bed and all the room facilities were good too. Only downside was the noise from the upstairs room, it sounded like they were moving beds around or jumping on the floor, repeatedly. it was very annoying and disturbed me going to sleep.

Treena A. Families - 31/07/2019 AccorHotels review
« Loved the location and the cleanliness of the hotel »

The hotel was very convenient being walking distance to everywhere we wanted to go. Staff were very helpful and always positive and the rooms were bright, spacious and very comfortable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Treena A., We very much appreciate your comments regarding your stay at the Novotel London Waterloo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Me and my staff thank you again for this very nice feedback and we would really appreciate if you would share it as well on Trip Advisor website following the link below: https://www.tripadvisor.co.uk/UserReviewEdit-g186338-d192031-Novotel_London_Waterloo-London_England.html Sincerely, Alfonso Ristorato Rooms Division Manager

Eleanor S. W. Families - 31/07/2019 AccorHotels review
« Clean and efficiently run hotel. »

Lovely stay! Everything ran smoothly. The room was lovely and clean and surprisingly very quiet, didn’t hear anything from neighbouring rooms. Even though the hotel was busy, the service at breakfast was excellent. Seated straight away and plenty of choice. The only drawback was the situation of the hotel, it wasn’t as close to Waterloo as expected. I walked very quickly back to the hotel in the night!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Alfonso Ristorato Rooms Division Manager

Sophia Friends - 31/07/2019 AccorHotels review
« Clean but bathroom no privacy »

Recently visited with some friends for an overnight stay. Had a superior room with a large double bed and a sofa bed. Beds were nice, room was clean and spacious. Really disappointed with the bathroom facilities. The layout is very strange. The shower and toilet were separated but they were not separated from the room. The shower and toilet doors were mirrored glass but offered no privacy to any of the guests as we went as friends. I There is no extractor fan or window in the separated toilet and there were gaps at the top and bottom of the door (no lock!). There are pegs outside of the shower so difficult to get changed privately in a room of friends without taking your clothes into the shower and getting changed inside the shower which is dangerous and you end up with wet clothes!! ( a couple of us had to try this as no other way to get changed...) I cannot understand why it was ever designed this way. Absolutely no privacy when showering or using the toilet. Really put a dampener on the whole experience and does not justify the price I paid for one night! I’m not sure if all the rooms are designed this week but it needs serious reconsideration as not private. I had more privacy and comfort in the London Premier Inn for a fraction of the price I paid for Novotel. I did consider asking the reception desk if we could change rooms but we had an event to get ready for as soon as we checked in and came back late at 11:30pm so had no time to talk to reception. Overall, clean and ideal location but really disappointed in the bathing facilities. Very unlikely to return to this particular hotel due to poor privacy with bathroom. Would recommend for people who don’t mind bathroom facilities not being private as described.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sophia I., Thank you for taking the time to tell us about your experience at the Novotel London Waterloo. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. As you mentioned, we do have other room types, but nevertheless I understand that the situation was not ideal for you. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future, in fact if you decide to return, please let me personally know so that I can offer a free upgrade and make sure you have an enjoyable stay with us. Sincerely, Alfonso Ristorato Rooms Division Manager

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